0
6th December 2017
Social Screening Report: Construction/ Rehabilitation of Public Conveniences Strategic Cities Development Project,
Jaffna City Region
MINISTRY OF MEGAPOLIS AND WESTERN DEVELOPMENT, Sethsiripaya, Battaramulla
1
Contents A. Background............................................................................................................................................ 3
B. Sub-Project Description ........................................................................................................................ 3
I. Existing Conditions of Facilities; ...................................................................................................... 5
1. Public Toilet at New Public Market ............................................................................................. 6
2. Public Toilet at Bus Stand ............................................................................................................. 6
3. Sinnakadai Market ........................................................................................................................ 7
4. Colombuthurai Market ................................................................................................................. 8
5. Public Toilet at Kalviyankadu Market ........................................................................................ 8
6. Public Toilet at Thirunelveli Market ........................................................................................... 9
7. Public Toilet at Kakkaithivu Fish Market ................................................................................... 9
II. Scope of Proposed Civil Works ..................................................................................................... 10
III. Justification of Project Design and Alternative Analysis .......................................................... 13
1. ........................................................................................................................................................ 13
Importance of Proposed Activity .................................................................................................... 13
2. Considering of Project Alternative ............................................................................................. 13
IV. Profile of subproject influence area ............................................................................................. 13
C. Subproject Impacts and mitigation measures .................................................................................. 15
I. Potential impacts of improved facilities ......................................................................................... 16
1. ........................................................................................................................................................ 16
Improved Quality of Public Health ................................................................................................ 16
2. Employee and customer satisfaction .......................................................................................... 16
3. Safety and user-friendly .............................................................................................................. 16
D. Consultations ....................................................................................................................................... 18
E. Public Disclosure and Information Dissemination ........................................................................... 19
E. Grievance Redress ............................................................................................................................... 19
I. Grievance redress at subproject site level ...................................................................................... 20
II. Grievance redress at PIU level....................................................................................................... 20
III. Grievance redress to PMU level ..................................................................................................... 20
F. Social Acceptance of Sub-Project ....................................................................................................... 20
G. Operation and Maintenance of Public Conveniences ...................................................................... 20
Annex 1: Consent Letters of the custodian Authorities of the proposed toilets ......................................... 24
Annex 2: Consent letter of Sri Lanka Transport Board (SLTB) ................................................................ 27
Annex 3: Layouts of Proposed Project ...................................................................................................... 28
Annex 4: Social Impact Mitigation Plan (SIMP) for Construction of Public Conveniences ..................... 39
Annex 5: Community Consultation outcomes. .......................................................................................... 46
Annex 6: Commitment of Local Authorities on Operations and Maintenance of Public Conveniences ... 48
2
Annex 7: Operations and Maintenance plan of Public Conveniences-JMC .............................................. 52
Table 1: Locations of the Proposed Subproject ........................................................................................... 5
Table 2: Estimated user population of toilets ............................................................................................. 10
Table 3: Proposed Civil Works .................................................................................................................. 11
Table 4: Occupants in subproject influence areas ..................................................................................... 14
Table 5: Potential Impacts and Proposed Mitigation Measures ................................................................ 16
Table 6: Summary of participants at Community Consultations ............................................................... 18
Table 7: Key issues raised during the public consultations........................................................................ 18
3
A. Background
1. The Strategic Cities Development Project (SCDP) was initiated by the Government of Sri
Lanka (GoSL) to respond to some of the current urban problems and the emerging needs of a
Middle-Income Country that it aspires to achieve in the medium term whilst addressing the
long-term goals of sustainability, inclusion and poverty reduction. The total project cost
amounting to USD 192.08 million is co-financed by the GoSL with USD 45.08 million and
the International Development Association (IDA) credit facility of USD 147 million managed
by the World Bank (Project ID: P130548). The Galle City Region Development and Kandy
City Region Development are the initial components of SCDP and additional financing was
provided to support Jaffna City Region Development, this being the only project under this
scheme to be implemented in the conflict-affected Northern and Eastern Provinces in Sri
Lanka.
2. The main thrust of the overall project is to develop a system of competitive and strategically
linked cities in Sri Lanka. This concept of systemic urban development underscores
establishing strategic and purposive linkages between and among the selected cities towards
achieving the stated development outcomes of the project over and above the physical outputs
and, thereby, contributing to advancing its positive impacts. In this connection, the cities are
placed within a framework of City Region instead of limiting development interventions to
administrative boundaries of the local government authorities under whose jurisdiction the
cities are situated.
3. Jaffna City Region Urban Intervention aims to expand urban services delivery, improve
drainage systems and revival of cultural and archaeologically significant sites through key
urban interventions. They include (I) road and traffic development including rehabilitation of
two major roads which are playing a crucial role in strengthening the rural-urban linkages and
contributing to developing a comprehensive public transport and traffic management strategy
for Jaffna (ii) drainage improvement including improvement of drainage structures of Jaffna
municipal area, developing drainage master plan and developing public spaces around ponds
(iii) urban upgrading and cultural heritage; enhancement of selected streets, parks, community
centers and public spaces, public amenities such as public toilets, restoration of cultural
heritage assets, public safety and adaptive reuse of historic and landmark buildings (iv)
capacity building and implementation support; strengthening capacity of the Jaffna Municipal
Council and preparation of a master plan for Jaffna town development.
B. Sub-Project Description
4. The Jaffna Municipal Council (JMC) area covers an approximately 43.7km2 in part of Nalur,
Jaffna and Valikamam Divisional Secretariat Divisions in the Jaffna district. The JMC
functions as the local authority for the city of Jaffna since 1995.
5. The total population of the district is approximately 600,000. The resident population of Jaffna
city is on the increase due to internal migration from rural areas to the city as well as the
returnees from foreign countries who left the district during the 30 year civil war. Influx of
tourists, both local and foreign to the city is also on increase. The city area is gaining rapid
urbanization and endeavors are being made to develop the physical infrastructure facilities
such as roads, sanitary facilities, housing, public parks, and recreational facilities etc. to meet
4
the needs of growing population. The Jaffna Municipal council is responsible to provide the
required infrastructure services.
6. One of the SCDP’s interventions under the urban upgrading is to provide and improve basic
sanitary facilities to public within the city area. Both SCDP and JMC together with other
stakeholders identified the need for improving public sanitary facilities around the public Bus
Stand, New Public Market, Kalviyankaadu Market, Sinnakkadai Public Market,
Colombuththurai Fish Market, Thinnaiveli Public Market (located in Nallur Pradeshiya
Sabha) and Kakkaitivu Fish Market ( located in Vallikamum Southwest Pradeshiya Sabha)
7. The beneficiaries of the improved sanitation facilities, mainly the toilets are vivid and they
will include the commuters, vendors, fishermen and fish mongers, employees of transport
services, casual laborers working in the city, tourists and pilgrims etc. The conditions of the
existing toilet facilities are poor, unhygienic and inadequate to meet the public needs. The
maintenance of the toilets had remained poor particularly during the civil war and several
public toilets require urgent renovations or reconstructions.
8. The subproject will support the construction and rehabilitation of toilets with improved
facilities and safety to its users at 5 selected locations in JMC and 2 other locations in the
neighboring Pradeshiya Sabhas.
9. The sub-project sites are located approximately 1km to 4km away from the Jaffna city centre
(the central Bus stand) and towards the Northern and Southern part of the city.
Map 1: Locations of Proposed Subprojects' sites
10. The JMC, PIU and Urban Development Authority (Northern Province) have jointly assessed
the feasibility for several alternatives and recommended the seven locations as priorities. Of
the recommended 7 locations, renovations to 4 existing toilets will be carried out while new
toilets will be constructed in the rest three locations.
5
Table 1: Locations of the Proposed Subproject
No Name of the Location Responsible Agencies Type of Construction
1 New Market JMC Rehabilitation
2 SLTB Bus Stand JMC Rehabilitation
3 Sinnakadai Market JMC Rehabilitation
4 Colombuththurai Market JMC New Construction
5 Kalviyankaadu Market JMC New Construction
6 Thirunaveli Market Nallur Pradeshiya Sabha Rehabilitation
7 Kakkaththevu Fish
Market
Valikamam South West Pradeshiaya
Sabha New Construction
11. The project partner agencies are the JMC, and the local authorities of Nallur and Valikamam
south west See Annex 1: Consent Letters of the custodian Authorities of the proposed toilets
(Annex 1.1- Consent letter of JMC for five locations, Annex 1.2- Consent letter of Nalur
Pradeshiya Sabha and Annex 1.3- Valikamam South west Pradeshiya Sabha).
12. The subproject does not require land acquisitions as the existing facilities are located on state
land owned by the local authorities. The locations identified to construct new toilet blocks at
Colombothurai market and Kalviankaadu market are owned by Jaffna Municipal Council and
the locations identified to construct toilet block at Kaakaththevu fish market is owned by
Vallikamum South West Pradeshiya Sabha (Local Authority). Therefore; this subproject will
not cause any physical or economic displacements. During consultation process; the
beneficiaries and the stakeholders have shared their needs and views with the design team at
the planning stage of the subproject.
I. Existing Conditions of Facilities;
13. The four public toilets at New Market, Bus Stand, Sinnakadai Market and Thirunaveli market
had been constructed many years ago and no major renovations were done since their
construction. The existing facilities are inadequate for current requirements, not in good
condition and unable to carry out proper maintenance work. The toilets are unhygienic leading
to many health issues. The vendors and their customers are frequently inconvenienced by the
lack of sanitary facilities at Colombuthurai Market, Kalviankaadu Market and Kakatheve Fish
Market. New toilets will be constructed for these three markets. The existing conditions of the
toilets are described below.
6
1. Public Toilet at New Public Market
Figure 1: Public Toilet at New Market
14. The new market is situated at the intersection of Power House Road, Hospital Road and
Vairavar Kovil Road at the heart of Jaffna city and adjacent to the Bus Stand. The market
belongs to the Jaffna Municipal Council, where there are 395 permanent shops, which have
been leased out to private parties under long term lease agreement. The toilet block has been
leased out by JMC to a private party under an annual lease agreement which ended
in December 31st of 2017. The JMC ceased the tendering for toilet lease until the toilet
rehabilitation is completed in 2018. Meanwhile, JMC will maintain the toilets using their own
labors during rehabilitation work and the renovation work will be scheduled in phases. There
are 7 cubicles in this toilet block (five in the ground floor and 2 in the upper floor). Of the
seven cubicles one remains dysfunctional and the others are regularly used despite their poor
condition. A population of around 750 persons working in the 395 shops is the main users of
these toilets. Each toilet user is charged LKR 10/- for a single use. In addition, the vendors
pay LKR 50/ per month for the maintenance of the toilet block.
15. This toilet block is not conducive for human use and both vendors and customers are affected
by its bad odor. Toilet fittings are missing including washbasins for vendors to refresh
themselves who work for about 10 hours a day after travelling from long distances.
2. Public Toilet at Bus Stand
Figure 2: External view of Toile at Bus Stand Figure 3: Proposed site for the temporary toilet
Entrance of
Toilet block
7
16. The existing toilet block is located in the west side of the central bus stand. The toilet block
consists of two floors. In the ground floor, there are 2 separate cubicles for males and females.
In the upper floor, there are 4 cubicles which are exclusively used by the staff of the transport
board. The transport board staff mentioned that the number of toilets available is not adequate
for their use and they required additional urinals. The existing condition of the toilet block is
unhygienic and the capacity of its septic tanks is inadequate. As a result, septic tanks have to
be emptied frequently.
17. The toilet on the ground floor is open for public and it is maintained by a person appointed by
the transport board. According to the information gathered during consultations,
approximately 600 persons use this toilet daily and it is kept opened for public from 4.00 am
to 9.00 pm.
3. Sinnakadai Market
18. Sinnakadai Market is located 1.5km away from the Jaffna city towards the southern coastal
area of JMC. The market is managed by the JMC with annual leasing agreements entered into
with private parties who are responsible for maintenance. The Sinnakadai market consists of
vegetables and fish stalls in addition to a few shops.
The toilet block has two floors with each floor having two cubicles. The two cubicles in each
floor are separated for males and females. Maintenance of the toilet is poor and its
surroundings are affected by bad odour.
Figure 4: External views of toilet at Sinnakkadai Market Figure 5: External views of toilet at Sinnakkadai Market
8
4. Colombuthurai Market
19. The Colombuthurai fish market is located at the beach road within the JMC area. There are no
sanitation facilities for fishermen, fish mongers and customers who account for about 250
persons. The market and the land identified for the construction of the toilet block are owned
by JMC. The proposed new toilet will be located closer to the fish market.
5. Public Toilet at Kalviyankadu Market
20. The Kalviyankadu Market is located towards the North West side from the centre of Jaffna
town, adjacent to Point Pedro and Adiyapatham roads. It is about 4km away from Jaffna city
and in its vicinity (1.2km) is the Nallur Temple.
21. A new toilet facility will be constructed within the market premises. The land identified for
the toilet construction belongs to the JMC. The market comprises fish and vegetable stalls and
a shopping complex. There are about 45 venders who run fish and vegetable stalls and another
120 employees working in the shops. The estimated population who use the market services
is around 600 people per day. The JMC has demarcated the space (250m2) in the south-east
corner of the land for the construction of new toilet block. The market has not been renovated
since few decades and JMC decided to reconstruct the market using other funding sources.
Therefore the activities of this market have been currently shifted to a temporary site,
approximately 250m away and civil works of market construction to be initiated shortly.
Figure 6: Present view of Fish market Figure 7: Proposed location for toilet construction
Figure 8: Present view of market Figure 8: Kalviyankaadu market land
9
6. Public Toilet at Thirunelveli Market
22. The Thinnelveli market is located in the northern part of the city center and along the
Adiyapatham road. The existing toilet block has two floors with each level having 4 cubicles.
The cubicles in each floor are equally separated for the use of males and females. The cubicles
in ground floor are dysfunctional and they remain closed. The condition of this toilet block is
not hygienic and pollutes the environment.
23. The customers and the venders of this market use this toilet block. The market is opened daily
from 6.00am to 1.30pm. The vendor population who sells vegetables, fish and fruits is around
700. Approximately, 1,500 customers patronize the market particularly in the morning hours.
Both customers and vendors use these toilets despite inadequate facilities. The toilet block is
maintained by a person appointed by Pradeshiya Sabha but fees are not charged from the toilet
users. Sometime venders use to wash their vegetables near the toilet block which practice is
undesirable.
7. Public Toilet at Kakkaithivu Fish Market
24. There is a small jetty (fishing boat parking area) and a fish marketing area owned by the
Valikamam South West (Manippai) Pradeshiya Sabha. Fish mongers, customers and the
fishing communities of Aanaikkoddai, Savatkaadu and Kaakkaithivu are daily gathered at this
market place and jetty. This site is located 3km away from the Jaffna city and along the AB21
road in the western coast of Jaffna peninsula. The beneficiaries of the proposed toilet block
will include about 600 fishermen, 20 fish venders and about 500 customers. There is an
abandoned toilet in the vicinity which remains unused.
25. The location selected for the construction of the toilet is a vacant land that belongs to the
Valikamam South West Pradeshiya Sabha.
Figure 9: Present view toilet at Thiruneveli Market Figure 10: Proposed site to place temporary
toiletstoilet at Thiruneveli Market
Toilet
block
Building
10
26. The information on the estimated numbers of current toilet users and their projected user
population after toilet rehabilitation/ construction was discussed at consultations (see Table
2).
Table 2: Estimated user population of toilets
Locations Present users Projected users
New Market 1,000 2,000
SLTB Bus Stand 800 1,500
Sinnakadai Fish Market 75 300
Colomboththurai Market 0 250
Kalviyankaadu Market 0 500
Thirunelveli market 400 800
Kakkaithivu Fish Market 0 400
II. Scope of Proposed Civil Works
27. The primary objective of the subproject is to improve the sanitary facilities and hygienic
practices at market places and the bus stand in Jaffna.
28. Apart from the civil works, the subproject will strive to promote the national policy &
standards for sanitary improvement such as accessibility of the disabled people. The
construction designers will consider the following;
Adequate space for the user
Easy access to the public
Adequate space and essay maintenance
Support railings for the safety of vulnerable people
User friendly accessories
29. The public views, opinions and their requirements were considered during subproject planning
stage. The new construction will include building toilet structures, septic tanks and soakage.
Rehabilitation work includes the replacing of damaged accessories with modern accessories,
fitting of floor and wall tiles, lighting, plumbing works, improving ventilation and expanding
the capacity of soakage pits and septic tanks. Proposed civil works of the subproject are
summarized in Table 03
Figure 11: Present view toilet at Fish Market Figure 12: Proposed place to construct toilets at Fish Market
11
Table 3: Proposed Civil Works
No Name of the
Location
Type of
Construction
Proposed Civil Works
1 New Market Rehabilitation
Rehabilitation of 6 male toilet units in the ground
floor with modern accessories.
Fixing 6 urinals and 4 washbasins for males in
ground floor.
Rehabilitation of one disable-friendly toilet unit at
ground floor
Rehabilitation of 8 toilet units and fixing 5
washbasins for females in ground floor
Rehabilitation of 6 toilet units and fixing 4
washbasins for males with modern accessories in
the upper floor.
Rehabilitation of 5 toilet units and fixing 4
washbasins with modern accessories for females in
upper floor.
Rehabilitation of septic tank and soakage pits
2 SLTB Bus
Stand Rehabilitation
Rehabilitation of 3 male toilet units in ground floor
with modern accessories.
Fixing 3 urinals and 1 washbasin for males in
ground floor.
Rehabilitation of one disable-friendly toilet unit in
the ground floor
Rehabilitation of 4 toilet units and fixing 1
washbasin for females in ground floor
Rehabilitation of 3 toilet units and fixing 1
washbasin for males with modern accessories in
upper floor.
Rehabilitation of 3 toilet units and fixing 1
washbasin with modern accessories for females in
upper floor.
Changing room for females in upper floor.
Rehabilitation of septic tank and soakage pits
3 Sinnakadai
Market Rehabilitation
Rehabilitation of 1 male toilet unit in ground floor
with modern accessories.
Fixing 2 urinals and 1 washbasin for males in
ground floor.
Rehabilitation of one disable-friendly toilet unit in
the ground floor.
Rehabilitation of 2 toilet units and fixing 1
washbasin for females in the ground floor.
Rehabilitation of 1 toilet unit, fixing 1 washbasin
and 1 urinal for males with modern accessories in
upper floor.
Rehabilitation of 1 toilet unit and fixing 1
washbasin with modern accessories for females in
upper floor.
Rehabilitation of septic tank and soakage pits
4 Colombuthth
urai Market
New
Construction Construction of 3 toilet units, one bathing place and
fixing 3 urinals and 2 wash basins for males
12
Construction of 3 toilet units, one bathing place and
fixing 2 wash basins for females
Construction of one toilet unit for disabled persons
5 Kalviyankaa
du Market
New
Construction
Construction of new two story toilet block which
will include;
a. In Ground Floor:
For Males:
Toilet units- 4
Urinals- 3
Wash basins 2
Disable-friendly toilet units 1
For Females
Toilet units- 4
Wash basins 2
Maintenance and security room- 1
b. In the upper Floor
For Males:
Toilet units - 4
Urinals- 3
Wash basins 2
For Females
Toilet units- 4
Wash basins 2
6 Thirunaveli
Market Rehabilitation
Rehabilitation of 4 toilet units, fixing 5 urinals and 4
washbasins for males in the ground floor
Rehabilitation of 1 toilet unit for disabled persons in
the ground floor
Rehabilitation of 4 toilet units, and fixing 4
washbasins for females in the ground floor
Rehabilitation of 2 toilet units, fixing 4 urinals and 2
washbasins for males in the upper floor
Rehabilitation of 2 toilet units, and fixing 2 wash
basins for females in the upper floor. Rehabilitation
of the septic tank and the soakage pits.
7 Kakkaththev
Fish Market
New
Construction
Construction of 6 toilet units, 2 bathing places and
fixing 3urinals and 2 wash basins for males
Construction of 6 toilet units, 2 bathing places and
fixing 2 wash basins for females
Construction of one toilet unit for disabled persons.
30. The subproject cost is LKR 70 MN. It will be implemented by the Ministry of Megapolis and
Western Development jointly with JMC, while the Vallikamam south west Pradesiya Sabha
and Nallur Pradeshiya Sabha act as the Project Partner Agencies. The project is scheduled to
be implemented over a period of 6 months beginning January 2018.
13
III. Justification of Project Design and Alternative Analysis
1. Importance of Proposed Activity
31. Access to hygienic sanitation facilities is vital in highly dense urban areas, especially in market
premises and public bus stands which are used by large populations. The employees, vendors,
customers and commuters spend long hours in these markets and bus stand. There are no toilet
facilities at three proposed locations and conditions of the existing 4 toilets are hardly suitable
for their use.
32. At consultations with vendors and the shop employees at Thinnaiveli market, it was reported
that some employees skip their breakfast to avoid the need of using toilets in the market as
they are in very poor hygienic condition. Also, some employees use private toilets far away
from the market place which disturbs their business operations. Adversely affected are the
female workers and vendors.
33. Fishermen, vendors and the customers of the Kaakkathive fish market use open land near the
lagoon for toilet needs. This creates severe health issues not only for the users but also
surrounding communities in addition to environment pollution.
34. Disabled persons cannot access the existing toilets in four locations. The proposed new
constructions and rehabilitations will provide easy access for the disabled persons to sanitary
facilities. Please see Annex 3: Layouts of Proposed Project).
2. Considering of Project Alternative
36. Constructing a new toilet where there is no toilet and renovating the existing toilet is the only
option available to address the issues of access to hygienic toilet facilities. If there is no project,
it will compel the user-population to use the existing unsafe toilet facilities or open spaces
with the following adverse implications.
Increased risks to public health due to open space toileting
Risks of communicable diseases
Discomfort and health risks due to controlling the need of toileting.
Unpleasant conditions will lead to decrease the customer base and increase of
employee turnovers which in turn can cause economic losses to businessmen.
Affects the aesthetic beauty of Jaffna Municipal Council area.
A basic need to be provided for public by the local authorities of the area
IV. Profile of subproject influence area
37. The vendors, employees, commuters and customers are the main user groups of the seven
toilet blocks. The data was collected from local authorities and transport board to count the
vendors and employees who occupy market places and bus stand. And sample counting was
carried out during different times of the day and different days to count the commuters and the
customers. The table 6 illustrates the occupants of the subproject influence area.
14
Table 4: Occupants in subproject influence areas
Location
Venders and
Employees Fishermen Customers Commuters Total
Male Female
New Market 625 275 0 2,300 3,200
CTB Bus Stand 120 0 0 0 3,000 3,120
Sinnakadai Fish Market 20 80 0 500 600
Colomboththurai Fish
Market 10 3 130 150 293
Kalviyankadu Market 70 10 0 700 780
Thirunelveli Market 630 70 0 2,000 2,700
Kakkaithivu Fish Market 26 4 600 500 1,130
15
C. Subproject Impacts and mitigation measures
38. The social screening was carried out to identify the permanent and the temporary impacts of
the subproject. The screening revealed that the subproject does not require any land
acquisitions as all construction works will be confined to the land owned by relevant local
authorities. The subproject will not cause any physical or livelihood displacement. Some
construction related impacts may occur during subproject implementation. The possible
impacts related to each sites and the mitigation measures are described below.
39. The customers, vendors, shop workers, commuters, transport board workers, bus operators
and the public will not be disturbed by civil works as construction work will be confined to
the exiting premises and new construction sites are free of encumbrances. The construction
related impacts will be mitigated through implementation of a Social Impact Mitigation Plan
(SIMP) and Environmental Mitigation Plan (EMP) which are prepared for the subproject.
i. New Market:
40. There is a high demand to use this toilet block. Therefore, rehabilitation work will be carried
out in two phases to avoid complete closure of the toilet for its users. Furthermore, a temporary
toilet unit will be installed adjacent to the market for which the project will bear the cost.
ii. SLTB Bus Stand:
41. The existing toilet block is maintained by the Transport Board. No land acquisitions and
structural demolitions are required for this subproject. Temporary toilets will be installed for
public use during the construction period at a location 10 meters away from the existing toilets.
(See Annex 2: Consent letter of Sri Lanka Transport Board (SLTB).
iii. Sinnakadai Fish market:
42. The toilets to be rehabilitated are the property of JMC and no land acquisitions are required.
A vacant space at the market premises has been identified to install the temporary toilet and it
will be maintained by JMC to avoid the disturbances for users during the construction period.
.
iv. Colomboththurai Fish Market:
43. The land proposed for the construction of the toilet belongs to the JMC and it is free of
encumbrances. The customers, vendors and workers of the fish market will not face
inconveniences or disturbances during construction as the proposed site is located about 100m
away from the market area.
v. Kalviankaadu Market:
44. The land allocated for constructing the toilet belongs to the JMC. This market is under
construction by JMC using other funding sources. Therefore, the entire land used as market is
vacant and free of encumbrances for public.
vi. Thirunelveli Market:
45. The rehabilitation of existing toilets belonging to Nallur Pradeshiya Sabha involves no land
acquisitions or demolition of existing structures. Construction of new seal pits and soakage pit
will be on the vacant land belonging to the same local authority which has not been used for
any productive purpose. The rehabilitation work will be phased out to avoid complete closure
16
of the toilet block for its users. Furthermore, temporary/mobile toilets will be installed in two
locations free of any activities for the use of the public during the civil construction work.
vii. Kakkaithivu Fish Market:
46. The land proposed for the construction of the new toilet belongs to the Vallikamam South
West Pradeshiya Sabha and remains vacant. This space has not been used for any productive
purposes. The fish market activities will not be disturbed by the civil works.
I. Potential impacts of improved facilities
1. Improved Quality of Public Health
47. The implementation of the sub-project will lead to positive health outcomes with the use of
hygienic toilets and the easy access to the toilets. Cleanliness of toilets will encourage the
people to use and avoid open urinating, and will reduce adverse health issues and
environmental pollution. The employees and customers of the markets will gain mental
satisfaction with their access to clean and hygienic toilets, while the people with disabilities
will also have easy access to a public toilet.
2. Employee and customer satisfaction
48. Not only the employees and customers of the market gain satisfaction over the toilet facilities,
it will attract more customers to the market and provide a conducive environment without bad
odor for the vendors and employees to engage in their business activities.
3. Safety and user-friendly
49. Better lighting, ventilation, rails, door locks, warning bells and other utilities will increase for
the safety of users and particularly the women and children. The extended floor space will
ensure safety and convenience for disabled persons who use wheel chairs, walking aids and
white canes.
50. The subproject’s cost (as a BOQ item) includes of the costs required to mitigate the anticipated
impacts of subproject like installing temporary toilet during construction, implementing SIMP.
The table 4 illustrates the mitigation measures for anticipated impacts. Table 5: Potential Impacts and Proposed Mitigation Measures
Item of Impact Anticipated Impact Proposed Mitigation Measure Responsibility
Structure Loss Demolish the existing
toilets which are used
by public.
1. Install temporary toilet units at
New market, SLTB Bus stand and
Thiruneveli market during
construction period
2. Inform the public and users
about civil works and temporary
facilities.
-
Livelihood Loss
Noise,
Vibration, Dust
Anticipated at
construction sites
Adopt best practices; Follow
relevant guidelines; Train work
force; Night work at sensitive
Contractor under
supervision of the
project engineer
17
areas with permission from
authorities; Cover removed earth /
silt from rain
Implement EMP
Public Security Influx of workers
may endanger public
security
Implement SIMP SCDP, Contractor, JMC
Public Safety - Contractor under
supervision of Project
Engineer
Muck disposal
site
Removed materials
from pits and
foundation and
restoration work
should not be
dumped in
environmentally
sensitive areas
Dump only at the particular
locations identified by the JMC /
CEA
Contractor under
supervision of Project
Engineer
Blocking of
access to shops
Temporary blocking
of access path to the
shops may cause loss
of customers
Leave space for public movement,
avoid blocking all the available
pathways or provide alternative
access roads
Undertake night time
work if full blocking is
necessary
18
D. Consultations
51. Consultative, participatory and transparent procedures were adopted for social screening. Both
qualitative and quantitative analyses were undertaken. The first step taken was to inform and
consult the highest administrative, political and religious authorities in the area. Key
stakeholders were involved to obtain their views and concerns on the sub-project. The Jaffna
Municipal Council, Valikamam South West Pradeshiya Sabha, Nallur Pradaeshiya sabha,
Department of Fisheries, Transport Board, UDA and the multipurpose cooperative society of
Nallur are the major institutions consulted in addition to vendors, customers, employees,
commuters, staffs of the SLTB Jaffna and the respective fishermen at the locations.
Table 6: Summary of participants at Community Consultations
S. No. Location / No. of
Males
No. of
Females
Total No. of
Participants
1 New Market 33 16 49
2 SLTB Bus Stand 23 10 33
3 Sinnakadai Fish Market 21 9 30
4 Colomboththurai Fish
Market
34 4 38
5 Kalviyankadu Market 23 4 27
6 Thirunelveli Market 37 3 40
7 Kaakkaitivu Fish Market 31 3 34
52. Details of community consultations are annexed to this report (Summary of consultations-
Annex 5). Some of the major issues and concerns which were discussed included the
following:
Table 7: Key issues raised during the public consultations
No Issues raised during the consultations Action taken
1 Toilets are not maintained well even we pay rentals to the
shops regularly
JMC and the two local
authorities prepare management
plans for better operation and
maintenance of the toilets
2 Will there be a proper arrangement to keep the toilets clean
and maintained?
The operation and management
plan is prepared to maintain the
public utilities with consent of
JMC, will be implement to
ensure the proper management
(Annex 7: Operations and
Maintenance plan of Public
Conveniences-JMC)
3 When will the construction begin and end? Planned to start in January 2018
and will complete in June 2018
(6 months construction period)
4 Will there be any disturbances to our business during
construction period?
Construction works are planned
to avoid the disturbances
surrounding activities and its
toilet users.
5 Will there be enough lighting and space in the toilet after
refurbishment?
New designs include lighting,
ventilation and adequate spaces
19
6 Will it be the squatting pan or commode available in the new
toilet?
New designs includes, squatting
pans, commodes, urinals and
wash basins according to the
number of regular users
7 Will you put proper signage in the toilet to identify whether it
is for male or female?
Proper signage will be installed
(Included in the designs)
8 Will it possible to incorporate wash basins and mirrors? Included in the design
9 Can you equip bathing facility within the toilets? Bathing facility is included in the
designs of Colombothurei fish
market toilet block and
Kaakathive fish market toilet
block.
.
E. Public Disclosure and Information Dissemination
52. Disclosure of information and maintenance of transparency is a cardinal principle of the SCDP
governance ideology, the National Involuntary Resettlement Policy and the World Bank
safeguard polices. The main social significance of the Information Disclosure Policy is that
when the Project Authorities maintain transparency in project implementation it produces
mutual trust outcomes between the PAPs and the Stakeholders. Problems that occur in the
implementation process can thereby be effectively and efficiently resolved and
implementation delays circumvented. It contributes to local ownership of externally initiated
projects as well as convergence by the time the project is concluded and commissioned. SCDP
is taking every step to disclose information to the public. SSR, once completed, will be a public
document containing accurate, updated and reliable information.
E. Grievance Redress
53. Though all signs are positive in terms of social soundness of the project, the PAPs (no land
acquisition) may raise issues related to temporary impacts. It is extremely important to address
such grievances in a timely and transparent manner to ensure smooth implementation of the
sub-project. There will be a project based grievance redress mechanism to address such issues
and complaints.
Figure 13: Community consultation at Kaakathive fish market
20
I. Grievance redress at subproject site level
54 A Social Development Officer of SCDP will be responsible for addressing the grievances at
field level. A log book will be maintained at contractor’s site office to record grievances
reported either verbally or in writing and the social development officer will receive the
grievances. S/he will take immediate action to resolve the issues raised by the PAPs. If social
development officer is unable to resolve the grievances within one week, it will be forwarded
to the next level, Project Implementation Unit (PIU)/Strategic Cities Development Project.
II. Grievance redress at PIU level
55 The PIU level GRC will comprise Commissioner-JMC (Chairman), 2 Secretaries of Local
Authorities (Vallikamum and Nallur Pradeshiya Sabha), Representative of Transport Board,
Representatives of Traders/ Vendors associations of market places, GNs of the relevant sites,
APD/SDO (Secretary), Contract Engineer and two respectable citizens from society one of
whom should be a woman. The PIU level GRC will meet bi-monthly or more frequently
depending on the number of grievances received from the site level . The PIU level
GRC is responsible for solving grievances within one week period. The PIU level grievance
committee will located at the Municipal Council, Jaffna.
III. Grievance redress to PMU level
56 If the PAP is not satisfied with GRC’s decision or GRC is unable to solve the problem at their
level, the grievance could be submitted to the Project Director (PD). The PD will take a
decision in consultation with the PPAs/PIU concerned at PMU level. PMU is located in 4th
floor, Sethsiripaya, Stage 01, Battaramulla. PD will give his/her decision for grievance within
one week of receiving the grievance.
F. Social Acceptance of Sub-Project
56. Primary objective of the subproject is improving sanitary facilities and hygienic practices
among public and providing basic amenities to respond to the needs of the public.
G. Operation and Maintenance of Public Conveniences
57. The four existing toilets are not regularly maintained. Public cannot access these places due
to their poor maintenance. Therefore; the proper operation and maintenance program should
be implemented to ensure the sustainability of the sub project.
58. During the consultations had with local authorities (JMC and two pradeshiya sabhas); they
mentioned that they will lease out the toilet units to private parties through a competitive
bidding process for better operations. Consumers will be charged for the use of the toilet and
average cost for use per person is estimated to be LKR. 10/ - 15/-. This fee is similar to what is being
charged in other public conveniences in the country. The regular monitoring on operation will be
carried out by the local authorities. The commitment letters on operation of public
conveniences by LA are attached herewith and O&M plan (see Annex 6: Commitment of
Local Authorities on Operations and Maintenance of Public Conveniences and see Annex 7:
Operations and Maintenance plan of Public Conveniences-JMC).
21
Social Screening Checklist
Probable Involuntary Resettlement Effects Yes No Not
Known Details
Will the sub-project include any physical construction work? √
Does the sub-project include upgrading or rehabilitation of
existing physical facilities?
√
Is the sub-project likely to cause any damage to or loss of
housing, other assets, resource use?
√
Is the site chosen for this work free from encumbrances and is in
possession of the government/Municipality?
√
If the site is privately owned, will this be purchased or obtained
through voluntary donation?
No private
land
If the land parcel has to be acquired, is the actual plot size and
ownership status known?
Not relevant
Is land for material mobilization or transport for the civil work
available within the existing plot/ Right of Way?
√
Are there any non-titled people who are living/doing business on
the proposed site for civil work?
√
Will there be loss of /damage to agricultural lands, standing
crops, trees?
√
Will there be loss of incomes and livelihoods?
√
Will people permanently or temporarily lose access to facilities,
services, or natural resources?
√
Does the Urban Local Body have its own procedures for land
acquisition?
Not relevant
Are there any previous land acquisitions under this subproject?
√
Any indigenous people affected?
√
Whether the affected land/structure owners likely to lose less
than 10% of their land/structure area.
Not
relevant
If so, are these land / structure owners willing to voluntarily
donate the required land for this sub-project?
Not relevant
Is any temporary impact likely? √
Temporary
impact will
occur during
subproject
implementat
ion and it
will be
mitigated
through
SIMP
22
Estimates of Specific Impacts
Components of the Sub
Project
Site
Clearing
Construction of
toilet buildings
Construction
of pits
Refurbishing
existing toilets
Private land required (Sq. m.) 0 0 0 0
No. of land owners losing
more than 10% of
land area
0 0 0 0
Government land required
(Sq. m.)
0 600 150 0
Forest land required (Sq. m.) 0 0 0 0
No of houses affected 0 0 0 0
No of shops affected 0 0 0 0
No of other structures affected 0 0 0 0
No of squatters affected 0 0 0 0
Public utilities affected 0 0 0 0
Information on Affected Persons
Any estimate of the likely number of households that will be affected by the sub project?
[X] No. [ ] Yes. If yes, approximately how many?
No. of HHs losing <10% of their productive assets:
o (land/cowshed/shops): None
No. of HHs losing 10% or more of their productive assets? None
Are any vulnerable households affected? [X] No. [ ] Yes. (If yes, please briefly
describe their situation with estimated numbers of HHs.)
What are the needs and priorities for social and economic betterment of vulnerable people who
are affected by this project?
No person is rendered vulnerable due to the implementation of the sub-project.
Are any vulnerable households affected? [X] No. [ ] Yes. (If yes, please briefly
describe their situation with estimated numbers of HHs.)
What are the needs and priorities for social and economic betterment of vulnerable people who
are affected by this project?
23
Decision on Categorization
After reviewing the answers above, it is determined that the sub project is:
[ ] Categorized as an ‘A’ project, a full resettlement plan is required
[ ] Categorized as a ‘B’ project, a short resettlement plan is required
[X] Categorized as an ’C’ project, no RP is required, Only Due Diligence Report is
required
Prepared By:
W.K.G. Jayantha
Assistant Project Director (Social)
SCDP/ Date:
Approved by:
Mr. Pradeep Hettiarachchi
Deputy Project Director (Social)
SCDP/ Date:
Approved By:
Mr. Anura Dassanayake
Project Director / SCDP
Date:
24
Annex 1: Consent Letters of the custodian Authorities of the proposed toilets 1.1: Consent of Jaffna Municipal Council
25
1.2: Consent of Nallur Pradeshiya Sabha
26
1.3 Consent letter of Valikamam Pradeshiya Sabha
27
Annex 2: Consent letter of Sri Lanka Transport Board (SLTB)
28
Annex 3: Layouts of Proposed Project
1.1 Toilet Block at New Market
29
1.2 Toilet Block at New Market
30
1.3 Toilet Block at New Market
31
1.4 Toilet Block at New Market
32
2. Toilet Block at SLBT Bus Stand
33
3. Toilet Block at Sinnakadei Market
34
4. Toilet Block at Colombothurai Fish Market
35
5. Toilet Block at Kalviyankaadu Market
36
6.1 Toilet Block at Thirunaweli Market
37
6.2 Toilet Block at Thirunaweli Market
38
7. Toilet Block at Kaakathive Fish Market
39
Annex 4: Social Impact Mitigation Plan (SIMP) for Construction of Public Conveniences
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
01 Disturbed Access-Temporary Impact
Access to business places,
bus stand, any of the
Government and Private
Institutions may be
constrained and made
inconvenient during
construction period.
Provide sign boards for pedestrians to inform nature and
duration of construction works Area of construction Contractor’s cost
During
Construction
Display contact details for public to lodge their
complaints/concerns At all sites
Provide alternative access facilities as and when required.
New Market
SLTB Bus Stand
Sinnakadei Market
Thiruneveli Market
-Do- -Do-
Consult business establishments & other institutions located
in the affected area and get information regarding operating
hours and give due consideration to same in scheduling
construction works
New Market
SLTB Bus Stand
Sinnakadei Market
Thiruneveli Market
-Do- -Do-
Provide alternate locations to install temporary toilets during
construction works
New Market
SLTB Bus Stand
Sinnakadei Market
Thiruneveli Market
-Do- -Do-
Contractor to minimize use of machinery and equipment and
adhere to safety measures to unexpected disasters. At all sites -Do- -Do-
02 Public Safety Issues- Temporary Impact
Safety of the customer,
commuter, vendors and
workers during
construction.
Provide warnings to customers, vendors, commuters and
workers using Sign Boards, Barricades, Tapes etc.
-Do-
Contractor’s Cost
-Do-
Ensure provision of appropriate safety equipment/ tools/
protective clothing to workers -Do- -Do- -Do-
Ensure safe working methods are used in construction. -Do- -Do- -Do-
Prepare Safety-Inspection checklist, taking into
consideration safety gear the workers are supposed use.
-Do-
N/A
During
construction/
Periodic
monitoring
40
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
Ensure prevention of risks from tools/ machinery/equipment
used on the construction site. -Do- N/A
During
Construction
Ensure that such items are kept away from areas accessible
to pedestrians. -Do- N/A
During
Construction
Ensure training of workforce in basic health and safety
during work, prior to commencement of construction,
emphasizing on all critical factors as relevant.
N/A -Do- Before starting
construction
Establish the Labor Camp/ Vehicle Yard away from the city
area to ensure safety and avoid inconveniences.
Labor camp and Vehicle
Yard Contractor’s Cost
During
Construction
03 Traffic Congestion- Temporary Impacts
Traffic congestion would
be aggravated due to
construction works
Display the signs and notice boards on working hours to
public At all sites -Do-
During
Construction
Prepare, approve and implement traffic management plan if
required At all sites -Do- -Do-
04 Shifting of Common and Private Utilities- Permanent Impact
Shifting of Common and
Private Utility Services If work involves replacement/ relocation of common utility
services, prepare an inventory of common utility services
anticipated to be shifted, with the assistance of service
provider agencies.
Construction area N/A
Project
Planning
Stage
For utility services identified to be relocated, prepare
relocation plans in consultation with service providers. -Do- N/A
Designing
stage
Liaise with NWS&DB, CEB and SLT, and obtain existing
utility layout plans and proposed relocation layouts. -Do- N/A -Do-
Contractor’s site staff and machine operators must be made
aware of the above layouts to avoid accidental damages to
utility lines, during construction.
-Do- N/A -Do-
41
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
With the assistance of Employers staff, arrange with relevant
service providers, a system to get immediate corrective
action in case any accidental damage to utility services.
When needed Contractor cost -Do-
Ensure compensation for unexpected structural damages
resulting from construction activities, through Third Party
Insurance Coverage.
Construction area Contractor cost
Before start
the
construction
Any public or private buildings/structures damaged due to
construction activities (including vibration), if not covered
by the third party Insurance coverage, shall be repaired/
rehabilitated to its original state..
-Do- Contractor cost During
construction
05 Location of Construction Camps, Labor Camps, Stock Yards and Managing the Risk
of Adverse Impacts on Communities from Project Induced Labor Influx - Temporary
Impact
If construction camps,
labor camps, stock yards,
vehicle refueling areas etc.
are located near sensitive
areas such as conservation
zones, places of scenic
beauty or recreational
value, or any water bodies,
such areas may be
adversely affected. The
risks of adverse impacts
on communities from
temporary project
induced labor influx E.g.
communal diseases.
Care shall be taken not to disturb sensitive areas and to avoid
highly residential area when selecting sites to locate
construction camps, labor camps, stock yards, vehicle
refueling areas etc.
Camps/ Work Yards N/A During
construction
Locations selected for such temporary facilities shall be
approved by the authorized persons of subproject
Supervision Consultant/ Employer.
Camps/ Work Yards N/A During
construction
Any accumulation of water due to blocking of or damages to
existing drainage lines due to construction work shall be
prevented by regular cleaning of such drainage lines/
removal of construction debris to approved dumping yards/
rectification of any unintended damages.
Construction area Contractor Cost
-Do-
Maintain the sound waste management system within the
camps and the site, preventing disposal garbage/ waste water
/ sewerage water to open spaces/ waterways
Camps/ Yards/ Site -Do- -Do-
Make the Contractors aware of advantages in giving priority
to selecting labor from project influenced areas so as to
minimize need for erecting labor camps and minimize labor
influx.
N/A N/A -Do-
42
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
Frequent supervision of laborers’ activities, labor welfare
needs, and action to ensure hygienic conditions in the work
sites/ camps
Camps/ Yards/
Construction area N/A -Do-
Avoid illegal lodging arrangements by workers of
contractors Project Influence Area Contractor Cost -Do-
Avoid social conflicts or tension and prevalence of
gender-based violence. -Do- -Do- -Do-
Conduct awareness program to labor force on hygiene and
dangers of STD and HIV/AIDS. Camps/Yards Contractor’s Cost -Do-
Prepare an inventory (including names/ National ID
numbers/ addresses etc) of entire labor force employed by
contractor, and share with Employer’s PIU. This inventory
shall be regularly updated. Contractor should sign an
agreement on conditions and rights of each labor before
labour recruitment.
N/A N/A During
construction
06 Dust, Noise and Vibration- Temporary Impact
Dust, Noise and Vibration
during construction and
construction work at night
will cause public
inconveniences/
disturbances
Follow guidelines stipulated in the Environmental
Management Plan (EMP) Construction area Contractor’s Cost
During
construction
Disallow worker exposure to noise level greater than 85 dBA
for duration of more than 8 hours per day unless hearing
protection gears are provided. The use of hearing protection
shall be enforced actively
-Do- -Do- -Do-
07 Parking of Contractor’s vehicles along the Road- Temporary Impact
Parking of vehicles along
the road especially in
residential areas.
Contractor shall rent out suitable places for parking vehicles
of contractor/ visitors to sites/ Employers and Engineers’
staff. -Do- -Do- -Do-
Vehicles of Contractor/ Engineer/ Employer shall not be
parked along the main roadways which may cause traffic
congestions and inconveniences to public.
-Do- -Do- -Do-
Contractor needs to study and identify times of heavy traffic
flow and avoid transportation during such times. -Do- -Do- -Do-
43
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
08 Social Mobility Issues- Temporary Impact
Social Mobility issues
(community integration
sensitivities)
Safeguard Officer (Social and Environment) appointed by
the consultant need to liaise with stakeholders and build up
the community integration.
Camps/ Yards/
Construction area
-Do-
-Do-
Role and responsibilities of the contractor Safeguard officer
(Social& Environmental) is defined in the TOR included in
Social Impact Mitigation Plan.
-Do- -Do- -Do-
Contractors Safeguard Officer (Social) will prepare the
safeguard plan in consultation with the Safeguard Officer
(Social) and the Engineer (Team Leader of Supervision
Consultant) and submit to Employer’s Project
Implementation Unit (PIU) (as described in Preliminary and
General section of the BOQ, )
-Do- -Do- -Do-
09 Occupational Health and Safety- Temporary Impact
Occupational hazards
which can arise from
working in subproject
Develop and implement site-specific Health and Safety
(H&S) plan which will include measures such as:
(a) excluding public from the defined construction area;
(b) ensuring all workers are provided with and use personal
protective equipment (PPE);
(c) provision of H&S training for all site personnel;
(d) documented procedures to be followed for all construction
activities; and
(e) documentation of work-related accidents
(f) Arrange for Safety officers support to implement the safety
related activities.
-Do- -Do- -Do-
Provide H&S training to all new workers to ensure that they
are appraised of the basic rules of work at the site, personal
protective protection, and preventing injuries to fellow
workers
-Do- -Do- -Do-
Ensure that a first-aid station is provided within easy access
to all and that trained first-aid workers are made available to
attend to first-aid needs.
-Do- -Do- -Do-
44
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
Provide medical insurance coverage for all contractors
workers/ staff -Do- -Do- -Do-
Ensure that all construction areas are barricaded to prevent
unauthorized persons entry and thereby reduce risk of
accidents.
-Do- -Do- -Do-
Provide a source of potable water and clean eating place for
workers, at a location not exposed to hazardous or noxious
substances.
-Do- -Do- -Do-
Provide visitor with necessary safety gear if visitors to the
site are allowed access to areas where hazardous conditions
or substances may be present.
-Do- -Do- -Do-
Ensure that visitor/s do not enter hazard areas unescorted by
relevant authorized parties in attendance. -Do- -Do- -Do-
Ensure moving machinery & equipment are outfitted with
audible back-up alarms to avoid accidents. -Do- -Do- -Do-
Provide sign boards to mark, hazardous areas such as
energized electrical devices and lines, service rooms housing
high voltage equipment, and areas for storage and disposal
of hazardous substances.
-Do- -Do- -Do-
Such signage shall be in accordance with international
standards and be well known and easily understood by
workers, visitors, and the general public
-Do- -Do- -Do-
10 Lack of awareness & Gender Base Issues of Workers - Temporary Impact
Absence of enough
sanitary facility for women
workers, Child labor,
Wage imparity,
Entitlement of leave, Lack
awareness of workers,
Provide water and sanitation facilities for
employees/laborers as per IFC 2009 standards (1 toilet/15
persons) and separate facilities for men and women.
-Do- -Do- -Do-
Equal participation of women for the work shall be
encouraged and ensure wage parity during the
implementation of sub projects according to the policy in Sri
Lankan Government sector recruitment; women are given
-Do- -Do- -Do-
45
No Adverse Social Impacts Mitigation Measures Location/ Place Implementing
Cost Time Frame
Encouraging Local
community for works.
equal pay for work of equal value. (This will be included in
the contractual agreements)
Prevent employing the Children below 16 years of age and
employing the young persons with ages between 16 and 18
and women in the dangerous jobs such as mining,
excavation, operating heavy vehicles & machineries, electric
works, blasting & explosive works.
-Do- -Do- -Do-
Train employees in proper storage and handling of materials
which can potentially cause soil contamination & precaution
that should be taken during construction.
-Do- -Do- -Do-
Contractor is expected to select as much as possible of the
labor force, from the local community if skilled people are
available. Prior to recruiting the labor, the Contractor should
inform the people in the surrounding area at least 5 days
before the selection takes place by announcing through a
public announcement system and by displaying posters in
public places of the target villages (Any person within than
3 km of the work site).
-Do- -Do- -Do-
Entitlement of Leave for workers according the Shop and
Office Employees (Regulation of Employment and
Remuneration) Act shall be maintained.
-Do- N/A -Do-
11 Handling complains from community - Temporary Impact
Pedestrians, vehicle users,
residential & commercial
community and workers of
construction site must be
able to make complains
regarding any
inconveniences due to
construction works.
Grievance Redress Committee meetings shall be conducted
twice a month or as and when needed with the participation
of community representatives from site impact area
Site office Contractor Cost -Do-
Maintain a Complaints Register at site office and share the
records with Employers PIU on a regular basis. -Do- -Do- -Do-
46
Annex 5: Community Consultation outcomes.
SN Subproject Date and
Venue
Participant Issues/ Views/ Suggestions raised by
Participants
Action taken Responsibility
1 New Market 17.07 .2017
at the new
Market
premises
Vendor, employees
and selected
customers
(16-Females and
33 Male)
Explained the objectives of project
Inconvenience faced by the shop owners
and customers at present, existing toilet
block
Women and children are in mostly
vulnerable due to poor sanitary facilities.
No toilet unit for female and the only one
toilet unit in upper floor is been used by
male.
No access for the disabled persons
There would be inconveniences for users
during the Construction period
Increased the number of toilet block
including the sufficient number of the urinal
unites at both ground and upper floors
Adequate facilities will provide for women
and children
Increase the number of toilets for females in
the ground floor
Designed one disable-friendly toilet unit.
The rehabilitation work will be phased to
minimize inconveniences to public and
temporary toilet block will be placed and
maintained by JMC during construction
period.
JMC & PIU
2 SLTB Bus
Stand
18.08.2017 Bus passengers,
CTB workers and
venders
Discussed designation of existing toilet
block for women & men.
Insufficient facilities for vulnerable
people
SLTB staffs mentioned that the number of
toilets available is not adequate.
Inconveniences to toilet users during the
construction period
Equal number of toilets for men & women
Design one toilet block in the ground floor for
disabled persons.
Possible to use vacant space to construct
additional toilet units.
The General public and SLTB staffs can use
New Market toilets also during the time of
rehabilitation.
Use of toilets in the upper floor during
renovation work in the ground floor.
Install temporary toilets during civil works.
JMC, PIU &
By the SLT B
47
3 Sinnakadai
Market
19.07.2017 Vendor, and
selected customers
(09 Females and 21
Male
Total 30
Explained the design of the proposed toilet
complex in ground floor and upper floor.
Discussed inadequate safety and limited
access for vulnerable people
Women requested ground floor toilet for
them
Customers/Venders having
inconvenience during the construction
period.
Comments incorporated to the design.
Separate disable friendly toilet in ground
floor, small room block that can be used to
widen toilets for the use of women
The mobile toilets as alternative arrangements
during civil works.
JMC
4 Colombothurai
Fish Market
10/10/2017 Vendor and
selected customers
(04 Females and 34
Male
Total 38)
Explained the proposed intervention, its
objectives and the facilities.
Participants mentioned, toilet should not
be located closer to the market
Suggestions shared with the design team and
included in the design
Identified space is located 100m away from
the market place.
5 Kalviayankaadu
Market
02.08.2017 Vendor and staff of
(MPCS) and
selected customers
(04 Females and 23
Male
Total 27)
Explained the proposed SCDP
intervention, its objectives and the
facilities including the design
Female venders requested for one toilet
unit with commode
Dumping empty alcohol bottles; cigarettes
buts etc. makes cleaning difficult
Available toilet is not enough and no any
toilets facilities in the surrounding ,It causes
inconveniences and public health issues
Construct one toilet unit for disabled
persons at each location
Accepted and included in the design.
Keep the bins to collect these bottles and other
waste materials.
JMC will deploy fulltime sanitary workers
JMC
6 Thirunaveli
Market
01.08.2017 Vendor and
selected customers
(03 Females and 37
Male
Total 40
Existing toilet not cleaned regularly
Inconveniences to toilet users during the
construction period
Sometimes males use the females’ toilets
due to some toilet units not functioning
well
Pradeshiya shaba will deploy more sanitary
workers
Renovation can be done in phases to avoid
inconveniences to public
Display signing boards and raise awareness
that males should not use female toilets.
7 Kaakathive
Fish Market
02.08.2017 Fishermen ,Fish
Vendors and
selected customers
(03 Females and 31
Male
Total 34)
Explained concept design jointly with
representative of Pradeshiya Sabha and
SCDP team
No proper water facilities
● Design included the supply of water facility
48
Annex 6: Commitment of Local Authorities on Operations and Maintenance of Public
Conveniences
1. JMC Letter
49
2. Nallur PS Letter
50
3. Valikamum South West PS Letter
51
3. Valikamum South West PS Letter (English Translation)
Assistant Project Director (Technical),
Strategic Cities Development Project
Jaffna
Construction of Public Toilet at Kakkaitvu Market
Further to the conversation with on above matter,
The operation and maintenance plan for the proposed public toilet is in progress. I wish to inform you
that the actions will be taken to well maintain the toilet, leasing the maintenance services to the private
institution, once the toilet is handed over by the project once it completed.
Secretary,
Valikamam South West Pradesha Sabha.
52
Annex 7: Operations and Maintenance plan of Public Conveniences-JMC
53
54
