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Strategic Management at the Revenue Administration of Turkey Yıldırım BOZBIYIK, Group Head of Department of Strategic Development
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Strategic Management at the Revenue Administration of
Turkey
Yıldırım BOZBIYIK, Group Head of Department of Strategic Development
Company Name
The Presidency of Revenue Administration
Strategic Plan Performance
ProgramAnnual Report
Mission
Vision
Strategic Goals
Strategic Objectives
Performance Indicators
Activities/Projects
PYRAMID OF STRATEGIC PLANPYRAMID OF STRATEGIC PLAN
Company Name
The Presidency of Revenue Administration
WHAT IS STRATEGIC
MANAGEMENT ?
Company Name
The Presidency of Revenue Administration
Where would we want to be?“S
ettlin
g Str
ategy”
How would w
e reach
where
we w
ant to
be?
How would
we k
now that w
e are
pro
ceedin
g to
object
ive?
“Perfo
rmance
Managem
ent”
Mission: Why do we exist?
Vision
Strategic Strategic ManagementManagement
Analysis of Current Circumstance:Where are we now?
Company Name
The Presidency of Revenue Administration
Strategic Management seeks the answer for four basic questions:
WHERE ARE WE? SITUATION ANALYSIS
WHERE WOULD WE WANT TO VISION,MISSION, BE? STRATEGIC GOALS HOW WOULD WE REACH STRATEGY& WHERE WE WANT TO BE? ACTIVITIES
HOW WOULD WE FOLLOW PERFORMANCE AND EVALUATE OUR SUCCESS EVALUATION
? QUESTIONS ?? QUESTIONS ?? QUESTIONS ?? QUESTIONS ?
Company Name
The Presidency of Revenue Administration
What Is What Is Strategic Strategic
Planning?Planning?
What Is What Is Strategic Strategic
Planning?Planning?
Plan of results
Plan of changes
Realist
Responsibility of rendering account
Participatory approach
Means of quality management
WHAT IS STRATEGIC PLANNING ?WHAT IS STRATEGIC PLANNING ?
Company Name
The Presidency of Revenue Administration
First Strategic Plan 2004-2006
MISSION STATEMENT :
The purpose of the Tax Administration is to implement tax laws in a fair, effective and efficient manner while providing assistance to increase voluntary compliance with tax laws.
Company Name
The Presidency of Revenue Administration
STRATEGIC OBJECTIVES
A. Improve the efficiency and effectiveness of tax administration
B. Establish a modern integrated information technology support system
C. Rationalize and simplify the tax system
First Strategic Plan 2004-2006
Company Name
The Presidency of Revenue Administration
Main Steps
TrainingTraining
MeetingMeeting
AssessmentAssessment
Strategic Plan
2007-2009
Company Name
The Presidency of Revenue Administration
Training for High Level Manager
Strategic Plan 2007-2009Strategic Plan 2007-2009
• Transforming and Quality Management• Strategic Management• Process Management• Project Management• EFQM Excellent Model
Company Name
The Presidency of Revenue Administration
2. step
Collecting suggestion of mission, vision and core values from all high level managers
Company Name
The Presidency of Revenue Administration
Meeting Program-1
Quick View of Strategic ManagementGeneral Overview of the World and
TurkeyAnalyzing the other countries’ missions
and visions (Australia, Brazil, Canada, Finland, Ireland, UK, USA…
Workshop for mission and vision and core values
To set up mission, vision and core values
Company Name
The Presidency of Revenue Administration
Analyze strategic plans of some countries,
U.S.A. 2005-2009
Ireland 2001-2003 and 2005-2007Workshop for strategic objectivesTo set up strategic objectivesSWOT Analysis
Meeting Program-2
Company Name
The Presidency of Revenue Administration
Results
MISSIONTo collect adequate revenue by adhering
to principles of equity, impartiality, efficiency, for purpose of the contribution to the improvement of the social welfare; to simplify the tax system; to ensure and enhance compliance; and to deliver top quality service to taxpayers.
Company Name
The Presidency of Revenue Administration
VISIONThe Turkish Revenue Administration will
be a reliable, efficient and transparent institution covering and improving all kinds of economic structures and activities as well as a pioneer and model one in global scale.
Results
Company Name
The Presidency of Revenue Administration
CHANGES IN BASIC PHILOSOPHY
Reliability Fairness
Impartiality
Effectiveness
Transparency
OUR PRINCIPLESOUR PRINCIPLESOUR PRINCIPLESOUR PRINCIPLES
Awareness of Responsibility
Solution-oriented Competency
Continuous Development Participation
Company Name
The Presidency of Revenue Administration
INCREASING VOLUNTARY COMPLIANCE
2009-2013 STRATEGIC PLAN
IMPROVING SERVICE QUALITY
IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY
GOALS
BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION
Company Name
The Presidency of Revenue Administration
GOAL 1. INCREASING VOLUNTARY COMPLIANCE
1 2
Continuously Continuously improving improving taxpayer taxpayer service quality service quality and developing and developing new service new service delivery delivery channelschannels
OBJECTIVESOBJECTIVES
Simplification and standardization of taxpayer transactions
3
Raising tax awareness throughout the community
Company Name
The Presidency of Revenue Administration
GOAL 2. IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY
1 2 3
Setting up an effective enforced collection system to ensure the payment of taxes and other financial liabilities on time
By measuring By measuring size of informal size of informal economy, economy, determining its determining its sector-specific sector-specific distribution and distribution and reasonsreasons
OBJECTIVESOBJECTIVES
Taking necessary measures to prevent tax avoidance and evasion and developing methods of conflicts
4
Monitoring and analyzing economy
Company Name
The Presidency of Revenue Administration
GOAL 3. IMPROVING SERVICE QUALITY
1 2 3
Increasing Increasing
organizational organizational
effectiveness effectiveness
and efficiency and efficiency
by improving IT by improving IT
systems andsystems and
applicationsapplications
Setting Human Setting Human Resources Resources management management systematic to systematic to improve Human improve Human ResourcesResources
OBJECTIVESOBJECTIVES
Improving Improving organizational organizational structure and structure and businessbusinessprocesses processes continuously continuously within thewithin the framework of framework of strategic strategic management management approachapproach
4 5
Improving Improving physical physical
conditions to conditions to provide provide effective effective service service
deliverydelivery
TransformingTransformingthe the
management of management of taxpayer taxpayer
services into aservices into amodern, modern,
dynamic and dynamic and well organizedwell organized
structure as per structure as per contemporary contemporary requirementsrequirements
Company Name
The Presidency of Revenue Administration
GOAL 4. BECOMING A GLOBALLY ACTIVE
AND PRODUCTIVE ORGANIZATION
1 2
Becoming RA a model organization within the sense of European Excellence Model and being a candidate for European Quality Award
OBJECTIVESOBJECTIVES
Improving Improving international international communication, communication, sharing of sharing of knowledge and knowledge and interaction and interaction and increasing increasing cooperation with cooperation with neighboring neighboring countries’ RAcountries’ RA
Company Name
The Presidency of Revenue Administration
THE PREPARATORY STUDIES FOR
2014-2018 STRATEGIC PLAN
2014-2018 STRATEGIC PLAN
Company Name
The Presidency of Revenue Administration
CIRCULAR OF STRATEGIC PLANNING
Pu
blishing C
ircular
of S
trategic P
lann
ing
PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES
DRAWING UP PREPARATION PROGRAM
CONSTUTING ORGANIZATION
Company Name
The Presidency of Revenue Administration
DETERMINING EXTERNAL STAKEHOLDERS
Ministries
Universities
Professional Organizations
Media
Taxpayer Groups
OUR EXTERNALOUR EXTERNAL STAKEHOLDERSSTAKEHOLDERSOUR EXTERNALOUR EXTERNAL
STAKEHOLDERSSTAKEHOLDERS
Municipalities
Regulating and Controller Corporations
Sectoral Unions
Economy Writers Trade Associations
Company Name
The Presidency of Revenue Administration
Where are we now?
The studies of prioritization for external stakeholders are going on. After this stage, the studies of methods relating to external stakeholders analysis (survey, interview etc) will prepare.
The Presidency of Reveneu AdministrationThe Presidency of Reveneu AdministrationDepartment of Strategic DevelopmentDepartment of Strategic Development
Yıldırım BOZBIYIK Yıldırım BOZBIYIK Group Head of DepartmentGroup Head of Department
[email protected]@gelirler.gov.tr
