Strategic Plan ReportGoals 4 and 7B:

Accountability, Accessibility, Effectiveness and Efficiency

December 11, 2014

Goal 4: Ensure Justice System and Gov’t Entities are Accountable & Accessible

STRATEGIES:

Increase meaningful access to courts and gov’t agencies for persons with limited English proficiency

Explore our role in increasing meaningful access to courts and gov’t agencies for specific vulnerable populations

Decrease financial barriers to courts

Improve legal community’s awareness and understanding of needs and skills of low income individuals and communities

PERFORMANCE MEASURES: Cases (e.g. #/% who secure

language access and/or fee waiver)

Advocacy (e.g. improving laws, regulations, policies, practices)

Collaboration (e.g. establish additional effective partners to better serve clients)

Education (e.g. # of community legal education activities provided)

Leadership (e.g. # of staff serving on boards of organizations with similar mission to Legal Aid)

Goal 7: Maximize Organizational Effectiveness, Efficiency & Accountability

Performance Measurements:1) Groups are identified2) Plan to address needs implemented3) #/% of clients served in identified groups4) Outcomes achieved for those groups

Timeline for Potential Changes:• By 2/2014: Develop organizational plan• By 6/2014: Develop implementation plans for groups

identified• By 12/2014: Implement and allocate resources as necessary

Strategy B: Develop plan to address the needs of particularly vulnerable populations

Vulnerable Populations Process

Final Vulnerable Populations (4)Staff Experience and Enthusiasm

Recommended Vulnerable Populations (5)Decision Making Criteria Organizational Capacity

Selected Vulnerable Populations (8)Multidisciplinary Team External & Internal Data

Possible Vulnerable Populations (25+)Legal Needs Assessment Potential Impact

Strategic Plan Goal 7B + LSC Technology Initiative Grant

Decision Making Criteria:1) The number of clients who need our services 2) Potential benefit if we provide the service (#,

type, degree)3) Potential harm if we don’t provide the service (#,

type, degree) 4) Availability of alternative effective quality

program and service providers5) Expertise and capacity of staff and volunteers6) Ability to produce outcomes and long-term

impact for clients and low income communities7) Availability of resources to cover delivery of

service8) Ability to leverage work we’re already doing for

clients and low income communities

Formerly Incarcerated – application of decision-making criteria

People who were formerly incarcerated

Criterion Plus Minus Neutral

1 – Number  

2 – Benefit  

3 – Harm  

6 – Outcomes  

4 – Alternatives    

5 – Capacity    

7 – Resources    

8 - Leverage    

Non-English Speakers in Cleveland

Ashtabula 91,664 15,693 17% 8% 4,990 1,325 27%Cuyahoga 1,179,251 198,765 17% 13% 133,321 25,924 19%Geauga 87,526 6,860 8% 27% 10,438 1,825 17%Lake 214,690 19,126 9% 13% 16,344 2,459 15%Lorain 273,351 36,325 13% 12% 21,280 4,518 21%Total 1,846,482 276,769 15% 13% 186,373 36,051 19%* Population 5 years and over for whom poverty status is determined

Total*

In Poverty (@ 100%)

Number Percent

Among those in poverty, what

percent speak a language other than

English at home?

County

Population Vulnerable Population: Language other than English Spoken at Home

Number

Among those speaking a language other than English

at home, what percent are in

poverty?

Total

In Poverty (@100%)

English Speakers

87%

Non-Eng-lish

Speakers 13%

Total Poverty Population

Above Poverty

81%

Below Poverty;

19%

Non-English Speakers

Legend

Fewer than 30 Non-English Speakers

Percent

0% - 9.9%

10% - 19.9%

20% - 29.9%

30% - 39.9%

40% - 100%

City of Cleveland

LASC Service Area Counties

Percent in Poverty among those Speaking a Language other than English at Home

0 10 205 Miles¸

DRAFTData are estimates from the 2008-2012 American Community Surveyfor County Subdivisions and Census Tracts (Table b16009). Boundaries are from the 2010 Census and NODIS @ CSU.Produced by Brian Mikelbank, Levin College of Urban Affairs, CSUMarch 2014

Legend

intakes

0

1 - 49

50 - 199

200 - 399

400 - 799

City of Cleveland

LASC Service Area Counties

Intakes: Non-English Speakers

0 10 205 Miles¸

DRAFTData on the non-English speaking population are estimates from the2008-2012 American Community Survey for County Subdivisions and Census Tracts (Table b16009). Boundaries are from the 2010Census and NODIS @ CSU. Intake data are from Legal Aid Society of Cleveland's PIKA data system.Produced by Brian Mikelbank, Levin College of Urban Affairs, CSUMarch 2014

Legend

< 30 Non-English Speaking Poverty Population

Concentration

0.00: No intakes

0.01 - 0.74: Less than expected

0.75 - 1.25: Expected intakes

1.26 - 5.52: More than expected

City of Cleveland

LASC Service Area

Intake Concentration:Non-English Speaking Intakes to

Non-English Speaking Poverty Population

0 9 184.5 Miles

¸DRAFTData on the non-English speaking population are estimates from the2008-2012 American Community Survey for County Subdivisions and Census Tracts (Table b16009). Boundaries are from the 2010Census and NODIS @ CSU. Intake data are from Legal Aid Society of Cleveland's PIKA data system.Produced by Brian Mikelbank, Levin College of Urban Affairs, CSUFebruary 2014

Sources: ACS 5-year estimates for 2009 to 2012 (Tables S1701 & B16009) & Legal Aid Society of Cleveland data 2009-2012Produced by Rachel J. Perry, Strategic Data Analytics, LLCMarch 2014

Vulnerable PopulationSub-Committees

African Americans

People who were Formerly Incarcerated

People with Disabilities

People with Limited English

Proficiency

Advocacy Group

Dashboard Tool

Going Forward in 2015Creating goals - linked to Strategic Plan

Committees/Chairs accountable for work

Examples from recent meetings:Damian Calvert shared experience of being

incarcerated

Probate courts’ adherence to McQueen decision granting the right to counsel for ward at the guardianship review hearing

Language access plans for Cleveland and/or Cuyahoga

Educational disparity for African American & white children