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Strategic use of digital information in Government
M.S. in Information Technology[Strategic use of digital information in enterprises]
Guest Talk @Carnegie Mellon University in Rwanda, Kigali I October 8, 2015
…Rajiv Ranjan
NISR/UNDP-Rwanda
@rajiv_r_in
Agenda
1 2 3
Agenda
Intrinsic properties of Information and Communications Technology 2 3
Agenda
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing 3
Agenda
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
Connectedness
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
DevicesConnectedness
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
DevicesConnectedness
Efficiency gains
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
DevicesConnectedness
Diminishing space and time constraints
Efficiency gains
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
DevicesConnectedness
Diminishing space and time constraints
Efficiency gains
Analysis (with accuracy) improvements
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Information
DevicesConnectednessAnalysis (with accuracy) improvements
Diminishing space and time constraints
Efficiency gains
Supply of information
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services Citizen as owner and co creator of services
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services Citizen as owner and co creator of services
Online services
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services Citizen as owner and co creator of services
Online services Multi-channel service integration
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services Citizen as owner and co creator of services
Online services Multi-channel service integration
IT as a capital investment
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Government (V1.0) Government (V2.0)
Government centric Citizen centric
Supply push Demand pull
Government as a sole provider of citizen services Government assembles multiple competitive sources of citizen services
Unconnected vertical business silos New virtual business layer, build around citizen needs, operates horizontally across government
Public data is locked away within government Public data is available freely for reuse by all
Citizen as a recipient or consumer of services Citizen as owner and co creator of services
Online services Multi-channel service integration
IT as a capital investment IT as a service
http://blogs.msdn.com/b/ukgovernment/archive/2011/06/06/smarter-government-strategies-to-transform-government-in-the-2-0-world-free-white-paper.aspx
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Enabler
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Enabler
D A T A
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Usage
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Usage
Data
Information
Knowledge
Wisdom
Connectedness
Understanding
Understanding relations
Understanding patterns
Understanding principles
Past: Doing the things right
Future: Doing the right things
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Focus
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Focus
Optimize performance and service delivery
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Focus
Optimize performance and service delivery
Encouraging citizens to build apps atop open data that make their own lives better
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Sourcing
Storage
AnalyticsInsights
Usage
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
• Develop strategy/goals• Allocate resources• Adjust based on feedback
Sourcing
Storage
AnalyticsInsights
Usage
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Sourcing
Storage
AnalyticsInsights
Usage
• Transactional• Functional• Surveys/Census
• Develop strategy/goals• Allocate resources• Adjust based on feedback
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Sourcing
Storage
AnalyticsInsights
Usage
• Transactional• Functional• Surveys/Census
• Data bases• Data marts• Data warehouse
• Develop strategy/goals• Allocate resources• Adjust based on feedback
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Sourcing
Storage
AnalyticsInsights
Usage
• Transactional• Functional• Surveys/Census
• Data bases• Data marts• Data warehouse
• Develop strategy/goals• Allocate resources• Adjust based on feedback
• OLAP• BI • Data mining
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
Sourcing
Storage
AnalyticsInsights
Usage
• Transactional• Functional• Surveys/Census
• Data bases• Data marts• Data warehouse
• OLAP• BI • Data mining
• Known known• Known unknown• Unknown Unknown
• Develop strategy/goals• Allocate resources• Adjust based on feedback
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Path
• Transactional• Functional• Surveys/Census
• Data bases• Data marts• Data warehouse
• OLAP• BI • Data mining
• Known known• Known unknown• Unknown Unknown
• Develop strategy/goals• Allocate resources• Adjust based on feedback
Sourcing
Storage
AnalyticsInsights
Usage
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
• GoR institution• Semi-autonomous • Governed by a Board of Directors• Govt. oversight through a performance contract with MINECOFIN
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
Board of Directors
Office of the Director General
Office of the Head of Corporate Services
HR/
Adm
inist
ratio
n
Fina
nce
Proc
urem
ent
Office of the Deputy Director General – Studies and Programme
Info
rmati
on a
nd
Com
mun
icati
on
Tech
nolo
gy
Cens
us
Stati
stica
l M
etho
ds,
Rese
arch
and
Pu
blic
ation
s
Soci
al a
nd
Dem
ogra
phic
St
atisti
cs
Econ
omic
Stati
stics
Office of the SPIU
Coordinator
www.statistics.gov.rw
National Institute of Statistics of Rwanda (NISR)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
- As an organization- As a data supplier to Policy makers/Public
National Institute of Statistics of Rwanda (NISR)
Perspectives
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
– Knowledge Management– Operational Efficiency
• Survey management system• Document management system
- As an organization
National Institute of Statistics of Rwanda (NISR)
Perspectives
Knowledge managementenabled byKM Portal
KM Portal - Knownet
Under the hood• Knownet is based on Open Source Community &
Content Management System – Drupal (drupal.org) – PHP, MySQL
• Seamless user integration with - Active Directory• Remote access• H/W: Disk space : 258 GB, RAM: 6 GB, Processor :
Intel(R)Xeon(R) CPU [email protected] GHZ, Ubuntu
SMS based, online Survey/Census Monitoring
System
Survey Mgmt System
Under the hood• Open-source web application development
framework written in PHP5 – Yii (yiiframework.com) – PHP, MySQL
• Open Source SMS gateway – Kannel (Kannel.org)
• Telco connectivity - Short Message Peer to Peer Protocol (SMPP) over VPN
e-Document Management System
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
- As a data supplier to Policy makers/Public
– Data production & dissemination
National Institute of Statistics of Rwanda (NISR)
Perspectives
- As an organization
MicrodataIndicators (Time series)
DevInfoDevinfo.statistics.gov.rw
Prognozindicators.statistics.gov.rw
NADAMicrodata.statistics.gov.rw
Publications (PDFs) & (Data in Excel)
Survey information
SDMX RegistrySdmx.statistics.gov.rw
Statistics.gov.rw
Statistics.gov.rw
Dissemination tools in NISR
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
National Institute of Statistics of Rwanda (NISR)
Challenges and opportunities
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
• Getting data used• Open data• Building data ecosystem
National Institute of Statistics of Rwanda (NISR)
Challenges and opportunities
• Getting data used• Open data• Building data ecosystem
• Evidence based planning
• Impact on quality of data
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
National Institute of Statistics of Rwanda (NISR)
Challenges and opportunities
• Getting data used• Open data• Building data ecosystem
• Revisit the concepts of data presentation (Xls, xml etc.)
• Combine them with emerging technologies (API/Web services)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
National Institute of Statistics of Rwanda (NISR)
Challenges and opportunities
• Getting data used• Open data• Building data ecosystem
• Involve private sector, civil society, educational institutions etc. to develop new engagement models (visualization/apps/mashups)
(E.g: sunlightlabs.com/contests/designforamerica, rewiredstate.org)
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
National Institute of Statistics of Rwanda (NISR)
Challenges and opportunities
From being reactive to predictive
Applies to both enterprises and governments
Intrinsic properties of Information and Communications Technology
Transformation Governments are undergoing
Case study of the National Institute of Statistics of Rwanda (NISR)
National Institute of Statistics of Rwanda (NISR)
Pursuit
Thank you!
rajivranjan.org