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STRATEGIES SUMMIT · customer experience, brand storytelling, advocacy and technology February 7-9,...

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Register Today! > CALL: 888.409.4418 // www.socialmediastrategiessummit.com Fuel your social media strategy through compelling content, customer experience, brand storytelling, advocacy and technology February 7-9, 2017 | Marines’ Memorial Club & Hotel | San Francisco REACH your customers with timely, personalized communications across social channels to increase retention LEARN hacks to drive consistent innovation in storytelling to engage customers APPLY social data insights to improve customer experience and ROI across initiatives and campaigns EMPOWER employees as ambassadors to increase brand reach and humanize your brand USE social media to bolster customer success, service & satisfaction CASE STUDIES PRESENTED INCLUDE: OPENING KEYNOTE: Jascha Kaykas-Wolff CMO, Mozilla 7 th Annual @SMS_summit
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Register Today! > CALL: 888.409.4418 // www.socialmediastrategiessummit.com

Fuel your social media strategy through compelling content, customer experience, brand storytelling, advocacy and technology

February 7-9, 2017 | Marines’ Memorial Club & Hotel | San Francisco

REACH your customers with timely, personalized communications across social channels to increase retention

LEARN hacks to drive consistent innovation in storytelling to engage customers

APPLY social data insights to improve customer experience and ROI across initiatives and campaigns

EMPOWER employees as ambassadors to increase brand reach and humanize your brand

USE social media to bolster customer success, service & satisfaction

CASE STUDIES PRESENTED INCLUDE:

OPENING KEYNOTE:Jascha Kaykas-Wolff

CMO, Mozilla

7th Annual

@SMS_summit

SOCIAL MEDIASTRATEGIES SUMMIT

2 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

Here’s what a few attendees have said about #SMSsummit:

FROM THE PRODUCER

BreannaSummit Producer

Cheers to your success,

- Marie E. Dez Rio, Vice President of Global Marketing & Global Ventures, The Coca Cola Company

“ SMSS enables you to stay up-to-date with what’s hot in social media whether you are in B2B or B2C landscape.”

- Gabrielle Head, Senior Manager, Microsoft

“ This was my first time at a GSMI Summit and absolutely loved every moment. Each session I attended was so informative and truly felt catered to me and my position I’ll definitely add this summit to my yearly calendar!”

- Ashlee Sheffield, Digital Specialist, Landau Uniforms

FOR EVENT UPDATES FOLLOW

#SMSsummit @SMS_summit

Are you ready to transform your approach to social media?Here are 8 reasons our conference is the must-attend event of the year:

1 Learn from a mix of experienced in-house practitioners and award-winning agencies to get a 360° view on what it takes to execute a successful, revenue-driving social media strategy

2 Build a content strategy that’s sustainable, scalable and drives business growth

3 Leverage practical, tangible strategies to differentiate your brand in a crowded marketplace

4 Strategically integrate social media tools to run more effective, engaging campaigns

“ It’s great to be with people facing the same challenges and hear how everyone is using and measuring social media effectiveness.”

5 Meet other organizations with challenges just like yours - and learn how they are overcoming them

6 Connect and have dinner with the speakers and brands that inspire you most

7 Engage in interactive sessions with clear, actionable frameworks and takeaways

8 Learn best practices to leverage emerging social channels and stay ahead of the curve

3 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

SPEAKERS

MEET OUR LINE-UP OF INDUSTRY EXPERTS

Jascha Kaykas-Wolff, Chief Marketing Officer, MOZILLA

Michael Smith, Head of Digital Strategy, GATORADE

Karen O’Brien, VP, Global Social Media, Brand and Engagement, WESTERN UNION

Chris Bowler, SVP, Social Media and Content Marketing, RAZORFISH

Lindsay Kaplan, VP of Communications, CASPER

Terri Rockovich, VP of Marketing, Acquisition and Retention, CASPER

Yvette Irvin, CEO and Founder, SAVVYCLICK MARKETING

Layla Revis, Vice President, Global Social Media, ORACLE

Dave Perry, Vice President, Social Media, NICKELODEON

Stacey DePolo, Social Media Manager, GODADDY

Ryan Pena, Social Media and Events Manager, MENTORMATE

Bernie Borges, Founder, FIND AND CONVERT

“ I feel educated and empowered to go back to my organizations and run a successful strategy-drive social media marketing campaign!”

- Tristin Bates, Social Media & Blogging John Hopkins Medicine

OPENING KEYNOTE

Sarah Grace McCandless, Director, Global Product Management, Digital Solutions, SYKES ENTERPRISES, INCORPORATED

Rik Walters, SVP, Digital, REBEL DIGITAL GROUP

Olivia Melikhov, Senior Manager, Social Media, ASPCA

Jason Townsend, Social Media Manager, NASA

Vince Golla, Director of Social Media, KAISER PERMANENTE

Regan Ogner, Head of Global Channel Marketing, INTEL SECURITY

John B. Stafford, Senior Director, Digital Media Strategy, University Communications, STANFORD UNIVERSITY

4 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

N EW RO U N D E D D I A M O N D LO GO

SPEAKERS

MEET OUR LINE-UP OF INDUSTRY EXPERTS

Jess Harris, Director of Content Marketing, TRUEBILL

Dan Rosenbaum, Sr. Manager, Content and Social Media Marketing, SAN FRANCISCO TRAVEL

Mark Obee, Group Manager - Global Social and Community Care, INTUIT

Stephanie Malatesta, Director of Customer Success, POSTBEYOND

Mike Trigg, COO, HIGHTAIL

Dan Zucker, Managing Director, Social Media, CHARLES SCHWAB

Laurel Wilde, Social Media & Community Manager, MAYFIELD ROBOTICS

Sarah Evans, Social Media Communications Specialist, ESURANCE

Maria Saltz, Sr. Manager, Social Media and PR Analytics, ADOBE

Carlos Gil, Global Head of Social Media, BMC SOFTWARE

Tommy Means, Executive Creative Director, MEKANISM

Lee Diaz, Social Media Product Manager, HILTON

Jonathan Spier, CEO, PLAE

Alexis Costa, Senior Global Marketing Manager, FOSSIL GROUP, INC.

Bart Lorang, CEO, FULLCONTACT

Julia Millay Walsh, Head of Content, HINT, INC.

Caitlin Angeloff, Global Social Strategy & Operations, DOCUSIGN

Arman Belding, Senior Social Media Strategist, CAMPBELL EWALD

Blake Morgan, Customer Experience Author, Speaker, Adviser

Keith Pape, Founder and CEO, YELLOWPIKE MEDIA

5 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

8:00 Breakfast & Registration for Workshop Attendees

12:00 Networking Lunch for Workshop Attendees

4:00 Day 1 Concludes

9:00 Social selling: How to improve sales using LinkedIn and TwitterBernie Borges, FIND AND CONVERT

WORKSHOP A:

AGENDA AT-A-GLANCE

DAY ONEPre-Summit Workshops // Tuesday, February 7th, 2017

Why should I attend a workshop? • Learn from 3 hour intensive, classroom style activities and discussions

• Dive into the most challenging topics around social media strategy

• Interact one-on-one with your peers and workshop instructors

PLEASE NOTE: Workshops are an additional fee.

9:00 Building, launching and measuring your employee advocacy program (Part 1)Ryan Pena, MENTORMATE& Stephanie Malatesta, POSTBEYOND

1:00 Building, launching and measuring your employee advocacy program (Part 2)Ryan Pena, MENTORMATE& Stephanie Malatesta, POSTBEYOND

WORKSHOP B - FULL DAY: (Part 1)

WORKSHOP B - FULL DAY: (Part 2)

- Katie Neuman, Northwester Publishing House Christian Books and Gifts

“ The workshops are worth the extra day away from the office! Great info for the extra cost.”

“ Great learning experience. I just made myself more marketable for future employment.”

- Holly Lara, Purdue University Fort Wayne

6 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

1:30

2:15

11:00

11:45

Integrating social media into your digital and traditional media marketing campaignsRik Walters, REBEL DIGITAL GROUP

Snapchat for business: Fundamentals to grow, scale, and convertCarlos Gil, BMC SOFTWARE

How San Francisco Travel builds a “break through” content strategy to get heard through the noiseDan Rosenbaum, SAN FRANCISCO TRAVEL

Case study: What it takes to successfully pitch, launch, and grow a social media employee advocacy & influencer programStacey DePolo, GODADDY

Leveraging social media to drive traditional media and creating buzz both on and offline - An ASPCA 150th anniversary case studyOlivia Melikhov, ASPCA

Connect to your customers in real-time: how to ensure you’re publishing to the right audience and responding with precisionArman Belding, CAMPBELL EWALD

12:30 Networking Lunch

3:00 Networking & Refreshment Break

3:30 Panel: Do your social campaigns give you PCSD?MODERATOR: Mike Trigg, HIGHTAIL PANELISTS: Tommy Means, MEKANISM, Julia Millay Walsh, HINT, INC., Keith Pape, YELLOWPIKE MEDIA

4:15 Closing keynote: How Kaiser powers brand advocacy for 200,000 employees and physicians worldwideVince Golla, KAISER PERMANENTE

5:00 Day 2 Concludes / Networking Reception

8:00 Registration and Continental Breakfast

9:00 Welcome by Summit Producer Breanna Jacobs

9:05 Opening remarks by Summit Emcee Opening remarks by Summit Emcee, Bernie Borges, FIND AND CONVERT

9:15 Opening keynote: Rethink collecting customer dataJascha Kaykas-Wolff, MOZILLA

10:00 Fireside chat - How Casper leverages paid social to build a successful brandLindsay Kaplan & Terri Rockovich, CASPER

10:30 Sponsorship showcase: Hightail

10:35 Sponsor meet & greet / networking break

Track A:Social Media

Strategy Development

Track B: Optimizing Social Media Channels & Campaigns

Track C: Content Creation

& Storytelling

The power of social media influencers: Insights into leveraging them for your brandYvette Irvin, SAVVYCLICK MARKETING

B2B Case Study: Optimizing social media channels via contentRyan Peña, MENTORMATE

A B2C approach to B2B marketing - Industry case studies in getting creative with video contentLayla Revis, ORACLE

Case study: Launching a social media strategy for a traditional, legacy brand while staying true to your company’s missionJason Townsend, NASA

Innovative ways you can tell your brand story on Instagram Jess Harris, TRUEBILL & Amy Lim, FREELANCE

Creating social creativeDave Perry, NICKELODEON

AGENDA AT-A-GLANCE

DAY TWOGeneral Summit // Wednesday, February 8th, 2017

- Bianca Vaccarini, Social Relations Manager, Service Now

“ Social media strategies summit gives you a personal look at how some of the largest and diverse companies are using social.”CASE STUDIES PRESENTED:

7 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

AGENDA AT-A-GLANCE

8:00 Summit Registration & Breakfast

8:45 Welcome by Summit Producer Breanna Jacobs

8:50 Opening remarks by Summit Emcee, Bernie Borges, FIND AND CONVERT

9:00 Opening keynote case study: How Gatorade leverages the native functionality of social platforms to build compelling customer experiencesMichael Smith, GATORADE

9:45 Why video marketing is the #1 way to engage your customers - without bankrupting your budgetRegan Ogner, INTEL SECURITY

10:30 Sponsor Meet & Greet / Networking Break

The ROI of Social Customer CareBlake Morgan, Customer Experience Author, Speaker, Adviser

Using Facebook & Twitter audience insights to create highly targeted, personalized ads & retain customersChris Bowler, RAZORFISH

Hilton Suggests: Building social response beyond social careLee Diaz, HILTON

Tying content to conversions - Defining relevant metrics to prove the ROI of your content marketing programCaitlin Angeloff, DOCUSIGN

Case study: Defining effective, attainable social media KPIs to drive business growthJonathan Spier, PLAE

How Stanford manages their reputation in the era of big dataJohn Stafford, STANFORD UNIVERSITY

Case study: Beyond the walls – Bringing in-person events to life via social media activationsDan Zucker, CHARLES SCHWAB

How social strategy drives your businessMaria Saltz, ADOBE

Creating an all-in-one customer service platform at Mayfield Robotics: Where social media and customer feedback collideLaurel Wilde, MAYFIELD ROBOTICS

Case Study: How Esurance combined owned, earned and paid media channels to become the most talked about brand during Super Bowl 50Sarah Evans, ESURANCE

Case study: How collecting the right social data can help you develop richer, deeper connections with your customersAlexis Costa, FOSSIL GROUP, INC. Bart Lorang, FULLCONTACT

Meeting your customers where they live on social media - Using social listening as your content creation engineMark Obee, INTUIT

11:00

11:45

1:30

2:15

12:30 Networking Lunch

3:00 Afternoon Networking Break

3:15 Closing keynote: Staying relevant in a constantly evolving cultural & digital landscapeKaren O’Brien, WESTERN UNION

4:00 Summit Concludes

DAY THREEGeneral Summit // Thursday, February 9th, 2017

Track A:Social Media

Strategy Development

Track B: Harnessing Social Data & Analytics

for Improved Customer Experiences

Track C: Content Creation

& Storytelling

- Harry Long, Managing Member, EI Shop, LLC

“ Very engaging and intelligent presenters with stories and experiences to share.”

CASE STUDIES PRESENTED:

8 // REGISTER www.socialmediastrategiessummit.com / 888.409.4418 /

GE

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IT P

ASS

AD

D-O

N

ADD-ON

WHO SHOULD ATTEND

• Social Media Strategy

• Social Media Marketing

• Social Customer Service

• Communications

• Internal Communications

• Social Media Analytics

• Social Advertising

• Content Strategy

• Content Marketing

• Brand Strategy

• Brand Marketing

• Consumer Marketing

• PR

• Interactive Marketing

• Corporate Engagement & Marketing

• Account Management

• eCommerce Marketing

General Summit Pass FEBRUARY 8-9• Access to all keynote and breakout sessions on

February 8th & 9th• Customize your event experience by hopping

between themed tracks to attend the sessions most relevant to you

• Breakfast, snacks, lunch and networking reception access

• Access to all speaker slides and MP3s on-demand post-conference

NON-PROFIT & GOVERNMENT DISCOUNTS

We honor attending non-profits, educational institutions and government agencies with an additional $200 off the general summit access pass rate.

Please contact Audrey Van Vark at [email protected] or (619) 734-9692 to register a group or with the non-profit/government discount.

Pre-Summit workshops FEBRUARY 7 *

• Access to 3 hour, hands-on pre-summit workshops

• Choose to attend 1 or 2 workshops (Registering for 2 workshops earns you a discount!)

* These workshops are not included in your general summit pass - they are a separate, additional fee.

3 jam-packed days

35+ educational sessions

40+ presenting marketing leaders you can meet and connect with

The latest, most relevant social media best practices & trends

Actionable takeaways, frameworks, tips and tools to help you executive a cohesive social media strategy

3

3

3

3

3

What’s included in registration?

Send 3 colleagues

Register each

for 10% off

Send 4+ colleagues

Register each

for 15% off

EXHIBITING AND SPONSORSHIP:

To learn more about exhibiting at this year’s Social Media Strategies Summit, San Francisco please contact:

Matt [email protected].

GROUP DISCOUNTS*

* No code necessary with online registration

Managers, Directors and VPs of:

Tuition 1st Early Bird 2nd Early Bird Final Early Bird REGULAR RATE ON-SITE November 4, 2016 December 9, 2016 January 13, 2017 after January 13th PRICINGGeneral Summit Only (Access to sessions on February 8th & 9th ONLY) m $1,399 m $1,599 m $1,799 m $1,999 m $2,099

General Summit Access Pass (February 8th & 9th) ADD-ON: 1 Pre-Summit Workshop (February 7th) m $1,894 m $2,094 m $2,294 m $2,494 m $2,594

General Summit Access Pass (February 8th & 9th) ADD-ON: 2 Pre-Summit Workshops (February 7th) m $2,289 m $2,489 m $2,689 m $2,889 m $2,989

WORKSHOP ONLY (February 7th) m $495 = 1 workshop m $890 = 2 workshops

2 Please fill in the following information and fax back to: (619) 923-3542 2 Please submit one form for each delegate attending.

Social Media Strategies Summit: San Francisco February 7-9, 2017 | Marines’ Memorial Club & Hotel | San Francisco, CA

Registration Form

Name:

Title:

Company:

Department:

Approving Manager Name & Title:

Mailing Address:

City: State:

Zip/Post Code: Country:

Telephone:

Fax:

Email:

Twitter ID:

Linkedin.com Profile:

GSMI OFFERS 5 WAYS TO REGISTER:

Tel: (888) 409-4418 Monday - Friday 8:00 a.m. - 6:00 p.m. US Pacific Time

Fax: (619) 923-3542 24 Hours a Day

Mail: 1501 India St., Suite 103-60, San Diego, CA 92101

Email: [email protected] Please include your name & telephone number

Web: www.socialmediastrategiessummit.com www.gsmiweb.com

VENUE: The Social Media Strategies Summit, San Francisco will be held at: Marines Memorial Club & Hotel, 609 Sutter St., San Francisco, CA 94102 marineclub.com We have a room block for attendees at a discounted rate.

Book your room by January 16th, 2017 to secure the discounted rate of $239.

ADMINISTRATIVE NOTE: For cancellations received in writing.

• Four weeks or more prior to the event: Full refund or Full Credit Voucher

• Four weeks or less prior to the event: No Refund; a Credit Voucher minus the $300 cancellation fee

If you do not cancel your registration by the day of the event you will be charged your full registration fee. Credit vouchers may be applied toward any fu-ture GSMI event within one calendar year of the date of the cancellation. If GSMI decides to cancel any part of this event, the Company is not responsible for covering airfare, hotel or any other costs. Speak-ers, agenda, networking and recreational events are subject to change without notice. For more informa-tion regarding refunds please contact the customer service department at: 888.409.4418

SUBSTITUTION POLICY: Substitutions may be made up to the day of the event.

PAYMENT POLICY: Payments can be made by American express, Visa, MasterCard, Company Check (USD checks must be drawn on a US bank), or by wire transfer. If registering 2 weeks or less prior to the start of the Conference, you must submit your credit card information as a form of payment. If reg-istering more than 2 weeks prior to the start of the Conference and payment is not received at the time of registration, a credit card hold will be required to maintain your registration status. If payment is not received 2 business days prior to the conference date, the respective credit card will be utilized as the form of payment. Please make all checks payable to Global Strategic Management Institute. In the memo area of the check please write the name(s) of the The Social Media Strategies Summit registrants(s).

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Will you be attending any pre-summit workshops on Tuesday, February 7, 2017m Yes m No If so, which workshops?

m 9:00A: Social selling: How to improve sales using LinkedIn and Twitter

m FULL DAY B: Building, launching and measuring your employee advocacy program

PAYMENT METHOD: CREDIT CARD: m Amex m Visa m MasterCard m Check

Credit Card Number:

Name on Card:

Expiration Date: CVV

Do you have any dietary restrictions (e.g. kosher, vegetarian)? m Yes m No If so, please specify:

Do you require any accommodations that require special attention? m Yes m No

If so, please specify: (e.g. wheel-chair access)

How did you hear about this event?

NON-PROFIT & GOVERNMENT DISCOUNTSWe honor attending non-profits, educational institutions and government agencies with an additional $200 off the general summit access pass rate. Please contact Audrey Van Vark at [email protected] or (619) 734-9692 to register a group or with the non-profit/government discount.


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