Stress Management

What is Stress?

Stress is the feeling of being under too much mental or emotional pressure

Example of only mental stress?Example of only mental or emotional stress?

Both together make the condition worse when you feel unable to copeAddition of physical pressures make it worst which can lead to fatality.

What is Stress?

What is Stress?

People have different ways of reacting to stressA situation that feels stressful to one person may be motivating to someone elseMany of life’s demands can cause stress, particularly work, relationships and money problem.MMany of life’s demands can cause stress, particularly work, relation

About Stress..?

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When you feel stressed, it can get in the way of how to meet the demands, or can even affect everything you do. Stress can affect how you feel, think, behave and how the body works(palpitation/numbness)Common signs of stress include sleeping problems, sweating, loss of appetite and difficulty concentratingYou may feel anxious, low in self esteem, and you may have racing thoughts, worry constantly or go over things in your head.

About Stress..?

You may notice that you lose your temper more easily, drink more or act unreasonably.You may also experience headaches, muscle tension or pain, or dizziness. Stress causes a surge of hormones in your body. Once the pressure or threat has passed, your stress hormone levels will usually return to normal.

About Stress..?

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Stress is not an illness itself, but it can cause serious illness if it isn't addressed. It's important to recognise the symptoms of stress early Recognizing the signs and symptoms of stress will help you figure out ways of coping and save you from adopting unhealthy coping methods, such as drinking or smokingSpotting the early signs of stress will also help prevent it getting worse and potentially causing serious complications-like hyper tension

How to manage Stress?

There is little you can do to prevent stress, but there are many things you can do to manage stress more effectively, such as-

Learning how to relaxTaking regular exercise andAdopting good time-management techniques.

How to manage Stress..?

• If you've tried self-help techniques and they aren't working,

• You should go to see your GP. They may suggest other coping techniques for you to try or recommend some form of counselling or cognitive behavioural therapy (CBT).

When to see your GP about your stress levels

Cognitive Behavioural Therapy (CBT)

• CBT is a talking therapy that can help you manage your problems by changing the way you think and behave.

• CBT cannot remove your problems, but can help you manage them in a more positive way. It encourages you to examine how your actions can affect how you think and feel.

• Talking and changing your behaviour can change how you think (cognitive) and what you do (behaviour). This can make you feel better about life.

If your stress is causing serious health problems, such as high blood pressure, you may need to take medication or further testsMental health issues, including stress, anxiety and depression, are the reason for one-in-five visits to a GP.

How to manage Stress..?

There is little you can do to prevent stress, but there are many things you can do to manage stress more effectively, such as-

Learning how to relaxTaking regular exercise andAdopting good time-management techniques.

How to manage Stress..?

What is Stress?

If you're not sure what's causing your stress, keep a diary and make a note of stressful episodes for two-to-four weeksThen review it to spot the triggers

Things you might need to write down are: the date, time and place of a stressful episodewhat you were doing who you were withhow you felt emotionally what you were thinking what you started doing

Recognise your stress triggers

What is Stress? how you felt physically take a stress rating (0-10 where 10 is the most stressed you could ever feel)

You can use the diary to:work out what triggers your stress work out how you operate under pressure develop better coping mechanisms

Doctors sometimes recommend keeping a stress diary to help them diagnose stressPLEASE DO IT AND KEEP BETTER

Recognize your stress triggers

Crisis Management

What is Stress?

Any event that is expected to lead to an unstable and dangerous situation affecting individuals, groups, organizations,community Crises are deemed to be negative changes, security, economic, political, public health, or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, it is a term meaning 'a testing time' or an 'emergency event'.Examples:

What is a Crisis?

What is Stress?

Natural disasterWorkplace bombing Plant explosionsExecutives or key employees kidnappingTerrorist attack Hostile take overPersonnel assault Litigations/ arrests of key personnelSabotageEmployee unrest

Forms of Organizational Crisis?

What is Stress?

A crisis Management is systematic anticipation of and preparation for events that could damage any organization   Reputation, profitability or survival Viewed negatively as “managerial fire fighting” waiting for things to go wrong, then scurrying to limit the damage.

How about Managing Crisis?

What is Stress?

Developing a crisis management program

Conducting a Crisis AuditFormulating Contingency PlansCreating a Crisis Management TeamPerfecting the program through Practice

How about Managing Crisis?

Key elements of Crisis Management Program

Crisis Management

ANTICIPATE(Disaster scenarios

by ‘what ifs’)

PLAN(Warning, actions, consq)

STAFF(Relevant specialists)

PERFECT(Simul,Drills,mock, Mgt support)

Conduct a crisis audit

Formulate contingency plans

Create a crisis management team

Perfect the program through practice

THANK YOU FOR BEING WITH ME

TESTING GROWTH POTENTIAL OF A PORTFOLIO OF BUSINESSES

Pioneers

Migrators

Settlers

Today Tomorrow

Settlers – Cash generatorslow growth trajectoryNeed to push for value innovationFallen into competitive benchmarking, imitation and intense price competition

Migrators –Reasonable growth expectedNot exploiting its potential growthRisks being marginalized by company that value-innovate

Pioneers – Maximum growth potentialConsume cash at the outset

Need to balance between profitable growth and cash flow at a given point in time

Need Balance

PART ONE: BLUE OCEAN STRATEGY1. CREATING BLUE OCEANS

2. ANALYTICAL TOOLS AND FRAMEWORKS

PART TWO: FORMULATING BLUE OCEAN STRATEGY3. RECONSTRUCT MARKET BOUNDARIES

4. FOCUS ON THE BIG PICTURE, NOT THE NUMBERS

5. REACH BEYOND EXISTING DEMAND

6. GET THE STRATEGIC SEQUENCE RIGHT

PART THREE: EXECUTING BLUE OCEAN STRATEGY7. OVERCOME KEY ORGANIZATIONAL HURDLES

8. BUILD EXECUTION INTO STRATEGY

9. SUSTAINABILITY AND RENEWAL

CONTENTS

THE THREE TIERS OF NON-CUSTOMERS

Third Tier

Second Tier

First Tier

Your Market

First Tier of Non-customers:• Sit at the edge of market• Purchases minimally out of necessity but mentally non-customer

• If offered a leap in value – will stay and multiply frequency of purchases

Second Tier of Non-customers:• Refuse to use industry’s offerings – either do not use or cannot afford

Third Tier of Non-customers:• Who have never thought your market’s offerings as an option

• Not thought of as potential customers and assumed belong to other market

4th PRINCIPLE OF BLUE OCEAN STRATEGY – GET THE STRATEGIC SEQUENCE RIGHT

Buyer UtilityIs there exceptional buyer

utility in your business idea?

PriceIs your price easily accessible

to the mass of buyers?

CostCan you attain your cost target to profit at your strategic price?

AdoptionWhat are the adoption

hurdles in actualizing your business idea? Are you

addressing them upfront?

A Commercially Viable

Blue Ocean Idea

NO – Rethink

NO – Rethink

NO – Rethink

NO – Rethink

YES

YES

YES

YES

UNCOVERING THE BLOCKS TO BUYER UTILITY

Purchase Delivery Use Supple-ments

Mainte-nance Disposal

Customer Productivity – in which stage are the biggest blocks to customer productivity?

Simplicity – in which stage are the biggest blocks to simplicity?

Convenience – in which stage are the biggest blocks to convenience?

Risk – in which stage are the biggest blocks to reducing risks?

Fun and Image – in which stage are the biggest blocks to fun and image

Environmental cleanliness – in which stage are the biggest blocks to environmental friendliness?

TESTING FOR EXCEPTIONAL UTILITY

1. Purchase

2. Delivery

3. Use

4. Supplements

5. Maintenance

6. Disposal

The Six Stages of the Buyer Experience Cycle

Customer Productivity

Simplicity

Convenience

Risk

Fun and Image

Environmental friendliness

The

Six

Util

ity L

ever

s

THE BUYER UTILITY MAP

IDENTIFY MOST COMPELLING HOT SPOTS TO UNLOCK

EXCEPTIONAL UTILITY

LOCATE PROPOSE OFFERING ON BUYER UTILITY MAP

EVALUATE WHETHER NEW IDEA CREATES DIFFERENT

UTILITY FROM EXISTING OFFERINGS

ENSURE OFFERING DOES NOT FALL ON SAME SPACE(S)

AS THOSE OF OTHER PLAYERS

THE PRICE CORRIDOR OF THE MASSSTEP 1: Identify the price corridorof the mass

Three alternative product/service types:

Different formSame Different form, and functions,form same function same objectives

Size of circle is proportional to number of buyers that product/service attracts

STEP 2: Specify a price levelwithin the price corridor

High degree of legal and resource protectionDifficult to imitate

Some degree of legal and resource protection

Lower degree of legal and resource protection

Easy to imitate

Upper-level pricing

Mid-level pricing

Lower-level pricing

Price Corridorof the mass

THE FOUR ORGANIZATIONAL HURDLES TO STRATEGY EXECUTION

1. Cognitive HurdleAn organization wedded to the

status quo

2. Resource Hurdle

Limited resources

4. Political HurdleOpposition frompowerful vested

interests

3. Motivational Hurdle

Unmotivated staff

Tipping Point Leaders focus on points of disproportionate influence – to topple the four hurdles that limit the execution – fast and low cost

ORGANIZATIONAL HURDLES

CONVENTIONAL WISDOM versus TIPPING POINT LEADERSHIP

CompanyMass of Employees

Conventional Wisdom

Company

Extremes Extremes

Tipping Point Leadership

Theory of organization change rests on transforming the mass. So change efforts are focused on moving the mass, requiring steep resources and long time frames

To change the mass, focus on the extremes – people, acts, and activities that exercise a disproportionate influence on performance to achieve a strategic shift fast at a low cost

How Fair Process Affects People’s Attitudes and Behavior

THE POWER OF FAIR PROCESS

Fair ProcessEngagementExplanation

Expectation clarity

Trust and Commitment

“I feel my opinion counts”

VoluntaryCooperation“I’ll go beyond

the call of duty”

ExceedsExpectations

Self-initiated

Strategy Formulation Process

Attitudes

Behavior

Strategy Execution

Fair process builds execution into strategy by creating people’s buy-in upfrontWhen fair process is exer cised in strategy-making process, people trust that a level playing field existsThis inspires them to cooperate voluntarily in executing the resulting strategic decisionsVoluntarily cooperation involves going beyond the call of duty, exerting energy to the best of their abilities to execute resulting strategies

THE EXECUTION CONSEQUENCES OF FAIR PROCESS IN STRATEGY MAKING

Fair Process

Intellectual And Emotional

Recognition

Trust and Commitment

VoluntaryCooperation in

StrategyExecution

Violation ofFair Process

Intellectual And Emotional

Indignation

Distrust and Resentment

Refusal toExecuteStrategy

Presence of Fair Process

Absence of Fair Process