Managing Conflict and Stress

Mansoor KhanTeam Lead-Training & Development

Member: International Society of Training & Development

Affiliate: International Society for Trainers & Developers

Affiliate: American Society of Training & Development

Skype: Mansoor.lahore

Cell: +92-331-5494769

What is Conflict?

• Conflict—struggle between people with opposing needs, wishes, or demands

Myth TruthConflicts is dysfunctional

Conflict is a normal part of life

All conflicts can be resolved

Most conflicts can at least be managed

Conflicts will go away if ignored

Conflict can motivate change

Conflicts result in a winner and a loser

Conflict can strengthen relationships

Positive Effects of Conflict

• Energizes people

• Opens up channels of communication that may not already exist

• Parties involved can learn from the experience

Negative Effects of Conflict

• Anger/Resentment can make it difficult for a working relationship to continue

• Unresolved conflicts can lead to misconceptions about parties involved

• Ongoing conflict makes it difficult to focus on jobs

Types of Business Conflict

• Interpersonal Conflict– Between individuals that perceive or value a

situation differently

• Intergroup Conflict– Between groups/teams/departments within an

organization

• Organizational Conflict– Between employees and the organization

itself

Managing Conflict• Create positive atmosphere

– Parties involved can meet in a quiet, neutral setting

• Keep an open mind– Don’t take one side or the other unless absolutely

necessary– Be nonjudgmental

• It may not be important to you, but it is to others

• Encourage employees to work together to resolve conflicts before they escalate

STRESS DEFINITION

“Stress is an adaptive response to an external situation that results in physical, psychological and or behavioural deviation for organizational participation”

Stress in the Workplace• Stress

– Any physical, chemical, or emotional factor causing bodily harm or mental tension

– “Workplace stress could be the #1 health problem in the U.S.” (former pres. of American Institute of Stress)

Classification of stress

Stress has been classified into four categories, they are:

• Eustress: Positive stress- stress due to positive events like functions.,

• Distress: negative stress- Stress due to negative events

• Hyper stress: Stress due to overload- too much of work too many deadlines

• Hypo stress: Stress due to underload- monotonous or boring work/tasks.

Effects of Stress

• Positive Effects– Some enjoy high pressure situations

• Get bored without some stress/pressure

– Can be motivating in the right dose– Can lead to greater productivity

• Negative Effects– Emotional– Physical– Burnout….lose interest in job

Sources of Workplace Stress

• Job mismatch

• Conflicting expectations

• Role ambiguity

• Role overload

• Poor working conditions

• Unsatisfying work relationships

• Alienation

Managing Stress

• Employer assistance with employee personal problems is increasing

• Identifying stress early can save a great deal of both money and anxiety

• EAP—Employee Assistance Program– Puts employees in touch with professionals

• Social worker, psychologist, counselor, etc• All confidential

• Wellness Programs– Company sponsored programs to prevent illness and enhance

employee well being• Educational programs• Medical exams• Workout facilities

Stress Management• Approach problems with a positive outlook

• Communicate when problems begin

• Reward yourself for even small accomplishments

• Take time for yourself– Enjoy the ride, not just the destination!– DMPRTs

Mansoor Khan Team Lead-Training & Development • Member: International Society of Training & Development• Affiliate: International Society for Trainers & Developers• Affiliate: American Society of Training & Development• Skype: Mansoor.lahore• Cell: +92-331-5494769