STUDENT CHARTER 2014 - 2015
Maastricht University
Laid down by the Executive Board on 10 July 2014after approval of the University Council
The Student Charter is a translation of the StudentenstatuutUniversiteit Maastricht. This translation has no legal force.
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CONTENTS
Preface 4
A. Institution-specific section
1. General regulations 5
1.1 List of abbreviations 51.2 Considerations: profile characteristics of education and examinations 61.3 Contents, meaning, ratification, and publication of the Student Charter 6
2. Access and admission 8
2.1 Required previous education for bachelor programmes 82.2 Matching (studiekeuzecheck) 92.3 Admission and numerus clausus 92.4 Required previous education for master’s degree programmes 10
3. Registration and ensuing rights and obligations 12
3.1 Registration procedure 123.2 Rights after registration as a student 133.3 Rights after registration as an 'extraneus' (external student) 133.4 Tuition fees and examination fees 133.5 Termination of registration/Reimbursement of tuition fees 143.6 Compensation, fines 14
4. Education 15
4.1 Programme offer and structure 154.2 Language of tuition and examinations 154.3 Right to a studyable programme, study progress 164.4 Right to a uniform study load 164.5 Right to quality, affordable education, study guidance and study advice 164.6 Inform about final examination 17
5. Tests, examinations, Education and Examination Regulationsand lists of study results 18
5.1 Tests and examinations 185.2 Awarding of degrees and titles 195.3 The Education and Examination Regulations (OER) 195.4 Lists of study results 20
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6. Financial support and other facilities for students 21
6.1 Financial support 216.2 Other student facilities 22
7. Administrative organisation and representation 24
8. Legal protection 27
8.1 The Complaints Service Point 278.1.1 Board of Appeal for Examinations (CBE) 278.1.2 Dispute advisory committee on Student Affairs 288.1.3 Regulation of complaints 288.1.4 Regulation reporting and handling of complaints of improper 29behaviour
8.2 Equal treatment by reason of handicap or chronic disease Act 29
9. Internal regulations and disciplinary measures 30
9.1 Internal regulations 309.2 UM Acceptable Use Policy 30
10. Protection of private information 31
11. Copyright 32
12. Health and safety 33
B. Programme-specific section 34
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Preface to the Student Charter
The present Student Charter of Maastricht University (UM) provides an overview of therights and obligations of both regular and external students registered with the UM. It is aStudent Charter as meant in article 7.59 of the Higher Education and Scientific ResearchAct (hereafter to be referred to as WHW, published in Staatsblad, 1992, 593 repeatedlyamended).
Most of the rights and obligations ensue from stipulations in or under the WHW. TheStudent Charter describes the efforts to be made by parties in order to facilitate that boththe UM and the students can hold one another accountable.
The Student Charter consists of a section relating to the UM in general ('Institution-specificsection', included under A) and a section which relate to individual programmes only('Programme-specific section', mentioned under B).
Topics that must be dealt with in the programme-specific sections have been listed in thepresent Student Charter. The actual contents of these sections is included in the studyguidelines for each of the UM programmes, or is communicated to students in some otherway by the faculties. This reference in the Student Charter renders the information providedby faculties concerning programme-specific topics legally binding.
The Student Charter gives a brief description of the mutual rights and obligations. TheStudent Charter can be used as a reference ('guide') to the prevailing regulations. Ifadditional information or explanations are available for a particular topic, such has beenindicated.The Student Charter provides no information on financial assistance. Such information canbe obtained from DUO (www.duo.nl).
Please note that amendments of the law may change the legal position of students.
The present Student Charter and explanatory notes to a large number of topics from thegeneral section of the Student are available on the web site:www.maastrichtuniversity.nl/ssc > Administration and Practical Services.A printed version of the Student Charter is available at public information desks at thefaculties and the information desk of Student Services Centre.
The Inschrijvingsbesluit UM (Enrolment Provisions UM) and the ‘Profileringsfonds’ areavailable for inspection at the Education Offices and the information desk of StudentServices Centre. These documents can also be consulted on the UM-website, atwww.maastrichtuniversity.nl/ssc > Administration and Practical Services.
At the student's request, the information desk of Student Services Centre will ensure thesupply of printed copies of (parts of) the Student Charter, both Registration Decrees and/orthe ‘Profileringsfonds’ within a reasonable time.
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1. General regulations
1.1 List of abbreviations
The abbreviations used in the present Student Charter are defined as follows (inalphabetical order):
- AW Auteurswet (Copyright Act)- CBE College van Beroep voor Examens (Board of Appeal for
Examinations)- CvB College van Bestuur van de UM (Executive Board)- CvD College van Decanen van de UM (Board of Deans)- CBHO College van Beroep Hoger Onderwijs (Board of Appeal for Higher
Education)- DUO Dienst Uitvoering Onderwijs- DUO-CBAP Dienst Uitvoering Onderwijs-Centraal Bureau Aanmelding en
Plaatsing (Central Bureau for Registration and Placement)- FB Faculteitsbestuur (Faculty Board)- FdCMW Faculteit der Cultuur- en Maatschappijwetenschappen (Faculty of
Arts and Social Sciences)- FdR Faculteit der Rechtsgeleerdheid (Faculty of Law)- FHML Faculty of Health, Medicine and Life Sciences- FHS Faculty of Humanities and Sciences- FPN Faculty of Psychology and Neuroscience- FR Faculteitsraad (Faculty Council)- HBO Hoger Beroepsonderwijs (Higher Vocational Education)- HO Hoger Onderwijs (Higher Education)- IELTS International English Language Testing System- OB Opleidingsbestuur (Programme Board)- OC Opleidingscommissie (Programme Committee)- OCW Onderwijs, Cultuur en Wetenschappen (Ministry of Education,
Culture and Sciences)- OER Onderwijs- en examenregeling (Education and Examination
Regulation)- PBL Problem-based Learning- RvT Raad van Toezicht (Supervisory Board)- SBE Maastricht University School of Business and Economics- SF study financing- SSC Student Services Centre- Stb Staatsblad (Law Gazette)- UM Universiteit Maastricht (Maastricht University)- UR Universiteitsraad van de UM (UM University Council)- VWO Voorbereidend Wetenschappelijk Onderwijs (Pre-University
Education)- WHW WHW Wet op het hoger onderwijs en wetenschappelijk onderzoek- WO Wetenschappelijk Onderwijs (University Education)- WSF Wet Studiefinanciering 2000 (Financial Assistance Act)
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1.2 Considerations: profile characteristics of education and examinations
The UM offers a large number of study programmes, provided by various facultiesand schools: the faculties, Arts and Social Sciences (FdCMW), Maastricht UniversitySchool of Business and Economics (SBE), Health, Medicine and Life Sciences(FHML), Humanities and Sciences (FHS), Psychology (FPN) and Law (FdR). All thedegree programmes are offered in the bachelor – master structure.
The UM provides education and examinations according to the following profilecharacteristics:
- Problem-based learning:Education and examinations at the UM are provided in accordance with the systemof problem-based learning, hereafter to be referred to as PBL. The maincharacteristics of PBL include: small-scale tuition, self-motivation, problem-basedapproach, and testing methods adapted to PBL. Faculties determine the actualimplementation of PBL, which may differ from one faculty to another.
- International education:Internationalisation of education and examinations concerns the content ofprogrammes, student and staff exchanges with universities abroad and enrolment ofinternational students. One of the aims is to enhance the quality of education. Thefaculties are responsible for the implementation of the internationalisation ofeducation.
Additional information:Strategic Programme UM 2012-2016;Faculty study guides;www.maastrichtuniversity.nl > about UM > Mission and Strategy.
1.3 Contents, meaning, ratification, and publication of Student Charter
Upon registration for a programme, each student receives information about thecontents and purpose of the Student Charter. The Student Charter itself, and theunderlying documents and relevant references (links) will be made available in fullon the UM website while printed versions are available at the public informationdesks of the faculties and the information desk of SSC.
The Student Charter is ratified by the Executive Board (CvB) after acceptance by theUniversity Council (UR).
The Student Charter is made available on behalf of the CvB. The Student Charterdescribes the rights and obligations of both regular and external students (insofar asparts are applicable to the latter), in connection with registration for one or moreUM programmes.The rights and obligations of students ensue from the following:- the prevailing laws and regulations, in particular the WHW;- the decisions taken by authorised bodies within the UM.
The stipulations of the Student Charter are only valid, if and insofar as these are notin violation of higher legislation.
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In case of incompatibility, the stipulation of the Student Charter concerned will benull and void. If necessary, amendments of higher legislation (Laws, Decrees,Regulations), or amendments of decisions taken by bodies within the UM will lead toadaptation of the Student Charter.
If the Student Charter is amended during an academic year, the digital version onthe UM website will be adapted immediately. A limited number of printed copies forconsultation will also be made available after any amendments, possibly by meansof a supplement. The UM will inform both regular and external students of anyamendments.
With respect to the various topics, the references to the statutory regulations havebeen added between brackets. Unless specified otherwise, the article numbers referto the WHW. The WHW is available for inspection in the University Library and onthe website of the library.
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2. Access and admission
2.1 Required previous education for a bachelor’s degree programme
Admission to a bachelor’s degree programme at Maastricht University can beobtained on the basis of a number of documents:
a. certificate of Pre-university Education (article 7.24, section 1);b. first-year University Certificate (article 7.28, Section 1);c. first-year Higher Vocational Education Certificate (article 7.28, section 1);d. higher Vocational Education Certificate or the Bachelor’s or Master’s degree
(final examination, article 7.28, Section 1);e. University Certificate or the Bachelor’s or Master’s degree (final examination,
article 7.28, section 1);f. a person who has access to a higher education program in the country of a
treaty party which has ratified the Treaty concerning the recognition ofqualifications in higher education in the European region, unless previouseducation is deemed to differ significantly (article 7.28, section 1);
g. any other certificate indicated either by the CvB or by the Minister, issued inthe Netherlands or abroad, which is considered as at least equal to a pre-university certificate (article 7.28, section 2);
h. a special entrance examination certificate (article 7.29, section 1).
Further requirements as to the previous education or previous profilesFor each programme, the minister of Education, Culture and Science may havedesignated one or more subjects or the profile or the profiles that must be includedin the pre-university examination, or in the certificates as meant under b through fabove. (Prospective) students whose final examination did not include saidsubject(s) or who fail to meet the profile requirements, must show that theirknowledge of said subjects is adequate (article 7.25, section 1, Regulation furtherrequirements as to the previous education in higher education 2007, adapted,March 2009 and March 2010).
The OER determines in which way anyone who has a certificate which fails to meetthe requirements may be exempted from this obligation on the basis of additionalassessments. Any deficiencies must be eliminated before students can take anexamination. If the deficiencies cannot reasonably be expected to be eliminatedduring the first year, the CvB may determine that applicants cannot be registeredfor the desired programme before their deficiencies have been eliminated (articles7.25, section 1, and 7.28, section 4).
Language requirementsDutchWith reference to the certificate mentioned under f, which may have been obtainedabroad, prospective students may be asked to prove that their proficiency in Dutchis adequate if they attend a Dutch programme (article 7.28, section 2). To beadmitted to a Dutch-language programme a student has to hand in a NT2certificate (Nederlands als tweed taal). See the UM language requirements policy.An exemption is granted if the prospective student has passed:a. Dutch A at higher or standard level in the International Baccalaureate;b. Dutch B at higher level;c. the written exams in Dutch as a first or second language in the European
Baccalaureate;d. Dutch as an assessment subject in Belgian secondary education (ASO, KSO,
TSO and BSO);e. Dutch as a first, second or third language in the French Baccalaureate;f. the written exams in Dutch in the British GCE A-levels or (I)GCSE;
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g. for students who wish to follow a selective Dutch-language master’sprogramme, exemptions are granted if they hold a Dutch-language bachelor’sdegree from a university (WO) or institute for higher vocational education(HBO), or have already passed at least the propaedeutic phase of a WOprogramme.
EnglishTo be admitted to an English-language programme a student has to meet thecriteria stated in the Code of Conduct International Student in Dutch HigherEducation and the UM language requirements policy.The Code of Conduct requires the student to pass a language exam (see below),unless the student completed pre-university education in a country in whichEnglish is the official language/the language of education (Australia, Canada,Ireland, New Zealand, the UK of the US).For an English-language Bachelor’s programme: IELTS 6.0 or comparable;For an English-language Master’s programme: IELTS 6.5 or comparable;For an English-language Research Master’s programme: IELTS 7.0 orcomparable.
Special entrance examination certificateThe special entrance examination certificate as meant under g, above, is issued bythe Faculty Board / Special Entrance Examination Committee after successfulcompletion of a faculty test aimed to assess the aptitude to follow the studyconcerned. To be allowed to take a special entrance examination, students mustbe at least 21 years of age. This age limit does not apply to applicants who have aforeign certificate which gives access to university education in the country inwhich it was obtained. The requirements to be met in order to obtain a specialentrance examination certificate will be laid down in the OER, or by means of aspecial entrance examination regulation. A special entrance examination certificateonly gives access to the UM programme concerned (article 7.29).
Additional requirementsTo be able to register for a part-time programme, the additional requirement maybe set that the student concerned has a job during the duration of the course(article 7.27). The nature of the work may be specified in the OER.
Additional information:OER or special entrance examination regulation;Faculty Education Offices;Code of Conduct International Student in Dutch Higher EducationPolicy UM language requirements for admission 2011SSC Information desk, tel. 043-3885388.
2.2 Matching (studiekeuzecheck) (articles 7.31a through 7.31e)
For ‘free admission’ bachelor’s programmes (those not subject to a selectionprocedure), students must submit an enrolment application via Studielink by 1 Maypreceding the academic year in which they wish to start the programme. Those whodo submit an enrolment application by 1 May are entitled to a study choice check. AtUM this is mandatory for all incoming students, whether or not they register by 1May.
Incoming students must have participated in the study choice check by 1 Augustpreceding the academic year in which they wish to start the programme. The natureand content of this study choice check is the prerogative of the relevant faculty.Students will be issued with a written recommendation by 15 if August.
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UM may refuse to register a student who:a. has not taken part in the study choice check, and cannot provide validjustification for this; orb. submitted an enrolment application via Studielink after 1 May and received anegative recommendation following the study choice check.
2.3 Admission and numerus clausus (articles 7.53 through 7.56)
Numerus clausus; bachelor degree programmes in Medicine, InternationalBusiness, Psychology, Economics and Business Economics and BiomedicalSciences.At the UM, there is a numerus clausus for the degree programme in Medicine, inInternational Business, Psychology, Economics and Business Economics andBiomedical Sciences. This means that the number of available places is restricted.As the number of applications for these studies usually exceeds the number ofavailable places, a drawing takes place.
LotteryStudents, who obtained an average of 8 (on a ten-point scale) or higher for theirfinal examinations at secondary school, are exempted from this procedure and mayregister directly for the study/university of their choice.If the results are comparable to the average of an 8.0 or higher in the Netherlands,a student will be directly placed to the degree programme and educationalinstitution of his first choice. Only students with a European preliminary educationor an International Baccalaureate can be considered for direct placement.The lottery takes place according to the system of weighed lottery on the basis ofthe average of one's final examination marks at secondary school. A higher averagemark, in principle, offers a greater chance of being drawn. Registration for the firstyear of these studies may only take place upon submission of a certificate ofadmission issued by the DUO-CBAP to those who have draw a place. To qualify forthe lottery procedure, it is compulsory to show before 15 May of the academic yearpreceding the year for which one wishes to be admitted, that the diploma obtainedor to be obtained meets the subject requirements / profile requirements.
Decentralised selectionThe drawing procedure does not consider the international experience of prospectivestudents. Moreover, international students are grouped into the middle drawingcategory, irrespective of their study results. In order to offer every prospectivestudent an equal chance of a study place in International Business, Economics andBusiness Economics or Medicine, the faculties uses the tool of decentralisedselection. Decentralised selection means that the Faculty itself select the students.
Entry after the first year/further academic yearThe board of the institution may decide to refuse registration for the second orsubsequent years of a numerus clausus study to those who were not previouslyregistered for said study at the UM, if the board is of the opinion that the educationcapacity determined for the second and subsequent years of this study is insufficientto allow unrestricted registration (article 7.54, section 1 and 2).
Admission to the post-propedeuse stage of the study of International Business,Economics and Business Economics, Medicine, Psychology and Biomedical Scienceswill only be granted to a limited number of students. The admission requirementscan be found in the OER of that particular bachelor’s programme.
Additional information:Regulation application and selection Higher Education, September 13, 1999;www.duo.nl;
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Education Office SBE;Education Office FHML, Medicine and Biomedical SciencesEducation Office FPNSSC, tel. 043-3885388.
2.4 Required previous education for master’s degree programmes (articles 7.30b through 7.31)
The required previous educations for the master’s degree programmes are definedin articles 7.30b up to and including 7.31 and the OER of the relevant study.Students will be admitted to one of the master’s degree programmes when theypossess a decision for admission issued by the Executive Board (article 7.30b). Thisdecision for admission will be issued to students who meet the entrancerequirements for the programme, as decreed by the Executive Board, defined in theEducation and Examination Regulation of the relevant education.Besides some degree programmes offer linkup programmes to eliminate deficienciesso that the required previous education becomes adequate (article 7.30c). Theselinkup programmes can vary but are at maximum 60 ECTS. Those who wish to enrolinto these linkup programmes will be registered as contract students.See for language requirements section 2.1.
Additional information:Education and Examination Regulations;Faculty Education Offices;Decree of the Executive Board of 12 April 2005 linkup programmes for enrolmentinto master’s degree programmes.
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3. Registration and ensuing rights and obligations
3.1 Registration procedure (article 7.32)
In order to be able to make use of the education and examination facilities of theUM, one must first register at the UM as a regular or 'extraneus' (external student).
In the WHW is indicated that the Executive Board decides on detailed rulesregarding registration and de-registration of a student or a external student, as wellas payment and refund of the tuition fees. At the UM, these rules are included in theenrolment provisions.This decree includes also the height of the tuition- and examfees.
Registration takes place for a particular study programme and is in principle for theentire academic year. Retroactive registration is not possible.
Those who wish to register with the UM, must do so by submitting an application tothis effect to the UM via www.studielink.nl.
Conditions for registration:1. adequate previous education (see section 2.1 and 2.3 Student Charter);2. a certificate of admission issued by the DUO-CBAP, when first registering as a
student for the first year of a programme or the first period of a bachelor’sdegree programme with a study load of 60 credits (article 7.37, section 4);
3. submission of proof of payment of tuition fees, or examination fees (article7.37, section 2);
4. registration as an external student can only be done if the CvB decides thatsuch is not contrary to the nature or interest of the education programme(article 7.37, section 1);
5. a written statement from which appears that a student agrees with the fact thatthe person mentioned in that statement pays the tuition fees or theexamination fees on his behalf, in case the adult student or external studentdoes not pay the tuition fees or the examination fees himself (article 7.37,section 3);
6. Dutch nationality, lawful residence within the terms of article 8 of the Aliens Act2000, or residing as a foreigner outside the Netherlands;
7. proof of admission for the master’s degree programme.
In exceptional cases, the CvB may refuse or terminate the registration of a studentif that student’s behaviour or remarks suggest that he is unsuitable for one or moreof the professions for which the course that he is following is preparing him, or forpractical preparation for pursuing that profession (art. 7.42a).
Additional information:SSC/Information Desks, tel. 043-3885388;Enrolment Provisions UM 2014-2015
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3.2 Rights after registration as student (article 7.34)
Students who have been registered receive a certificate of registration from the CvB(article 7.33, section 2). This states that the Student Charter governs the legalrelationship between the student and the UM. Those who are registered as (full-time, dual or part-time) students are entitled to the following:1. participating in the education activities of the initial study programme and in
principle within the entire institution, except in those cases in whichrestrictions have been imposed on the basis of a limited (national or UM)capacity, and in the case of programmes with limited registration on thebasis of the needs of the labour market. A restriction of participating ineducation activities also concerns programmes with a binding study advice orprogrammes with required previous education.
2. taking tests and examinations set within the framework of the programme,as meant in the OER of the programme concerned;
3. access to the UM buildings and premises, unless the CvB decides that such iscontrary to the nature or interests of the education or research programme;
4. making use of education facilities, such as libraries, laboratories, etc., underthe conditions set by the UM;
5. making use of student facilities, including the services of a student dean;6. study guidance, as specified the OER of the programme concerned;7. in the case of a decision taken by the minister or the institution to terminate
the programme: the possibility to complete the programme within areasonable period of time, either at the same institution or at a different one;
8. the right to vote and stand for election with respect to the UR and FR.
3.3 Rights after registration as 'extraneus' (external student) (article 7.36)
Those who are registered as external students are entitled to the following:1. taking tests and examinations within the framework of the programme;2. access to the UM buildings and premises, unless the CvB decides that such is
contrary to the nature or interests of the education or research programme.
3.4 Tuition fees and examination fees (articles 7.43 through 7.48)
Level of tuition fees and examination fees 2014-2015
The CvB shall fix the level of the tuition fees and examination fees in the EnrolmentProvisions UM 2014-2015 prior to commencement of the academic year.The UM uses different rates depending on nationality, resident permit, domicile,level of education and first or second programme.
The exact amounts and the conditions can be found in Article 11 up to and includingArticle 20 and the appendix of the Enrolment Provisions UM 2013-2014
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Collection and payment of tuition fees/examination feesPayment of the tuition fees due can be made as follows:· by transferring the full amount due in 1 time. The associated transaction costs
shall be borne by the student.· by issuing a single authorisation to collect the tuition fees in eight equal
instalments by registration as of September 1, 2014. Instalments shall becollected on a monthly basis from October 2014 to June 2015 inclusive. Therewill be no collection in December 2014.
· by issuing a single authorisation to collect the tuition fees in four equalinstalments by registration as of February 1, 2015. Instalments shall becollected on a monthly basis from March 2015 to June 2015 inclusive.
In the case of payment in instalments, there will be a single charge of €24 foradministration costs. The regulations listed on the authorisation shall apply.In the case of collection of tuition fees in instalments, it must be ensured thatsufficient funds are available in the bank account/giro account. If this is not thecase, the costs of reminder and collection shall be borne by the person by whom thetuition fees are payable. In the event that tuition fees or part thereof remain(s)payable at the end of the academic year, (re-)registration for a subsequentacademic year shall not be permitted until the outstanding amount has been settled.In the event that tuition fees or part thereof remain(s) payable the certificate willnot be distributed to the student until the outstanding amount has been settled.
3.5 Termination of registration and reimbursement of tuition fees (articles 7.42,7.42a, 7.48 and 7.57h)
Registration as a student ends:1. on the final day of the academic year: 31 August;2. at the request the student, with effect from the following month;3. if collection of the amount payable proves impossible (article 7.42, section 2 and
3;4. in the event of the student’s death, with effect from the first month following
death;5. in the event of (serious) misconduct;6. in the event of (serious) fraud;7. in the event of conduct that is related to future pursuit of the profession (Article
7.42a).8. if the registration is not in accordance with the residence or nationality
requirements (Article 7.32, paragraph 6).
Termination of registration as an external student may be done by submitting awritten request to this effect to SSC. Upon termination of registration as an externalstudent, he or she shall not be entitled to reimbursement of any examination fees.
3.6 Compensation, fines
Those who are not registered but nevertheless make use or has made use ofeducation or examination facilities during the course of the academic year shall beliable for damages. The level is the amount of tuition fee as established by the CvB.The damages will be charged on top of the prevailing tuition or examination feesdue (article 15.2). In the case of unauthorised participation in education activities,the criminal court may impose a fine (article 15.3).
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4. Education
4.1 Programme offer and structure
The UM has full-time and part-time study programmes; the structure ofprogrammes is stated in the OER of the programme concerned (articles. 7.7, and7.13).
The UM currently offers the following full-time bachelor’s degree programmes:Biomedische Wetenschappen (Biomedical Sciences), Cultuurwetenschappen (Artsand Culture), Econometrics and Operations Research, Economics and BusinessEconomics, European Law School (Dutch and English Language Track), EuropeanPublic Health, European Studies, Fiscaal Recht (Fiscal Law), Fiscale Economie (FiscalEconomics), Geneeskunde (Medicine), Gezondheidswetenschappen (HealthSciences), International Business, Knowledge Engineering, Liberal Arts andSciences, Psychologie (Psychology) and Rechtsgeleerdheid (Dutch Law).Most of these programmes have various graduation variants.
A review of the master’s degree programmes is published on the website of the UM,www.maastrichtuniversity.nl > prospective students. The nature of these degreeprogrammes is stated in the OER of the relevant degree programme (articles 7.3and 7.13).
4.2 Language of tuition and examinations (article 7.2)
Education is provided in Dutch, except:a. in the case of guest lectures by foreign-language lecturers, or;b. if the specific nature, organisation, or quality of the programme, or the origin
of the students require otherwise.
The bachelor’s degree programmes of Arts and Culture, International Business,Economics, Econometrics and Operations Research, European Public Health,European Law School (English track), European Studies and Knowledge Engineeringand Liberal Arts and Sciences are offered in English.Most master’s degree programmes are also offered completely in English.
Additional information:Policy UM language requirements for admission 2011;OER of the various programmes.
4.3 Right to a “studyable” programme, study progress (articles 7.4, 7.14, 7.15)
The FB is responsible for a regular evaluation of the OER. In particular, the requiredtime resulting from the study load must be assessed. At a suitable time before thestart of the academic year, the CvB shall publish an overview of the programmesoffered. This must be done in such a form as to enable the prospective students toobtain an accurate idea of the content and structure of the programme and theexaminations. This concerns:a. the programmes offered, including the organisation and implementation of
tuition, the education facilities, the graduation programmes, and theinternational aspects;
b. the main lines of the OER (EER);c. the structure of the academic year and the holidays;
The structure of the programme, including the distribution of the study load, is such
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that students can be reasonably expected to comply with the study progressstandard set by the WSF 2000.
Additional information:Study guide;OER.
4.4 Right to a uniform study load (articles 7.4 and 7.4a)
The study load is expressed in full credits. The study load for an academic year is 60credits (with a study load of 28 hours per credit). The study load of a bachelor’sdegree programme is 180 credits. The study load of a one-year master’s degreeprogramme is 60 credits. The study load of a two-year master’s degree programmeis 120 credits. The study load of the three-year master’s degree programme inMedicine is 180 credits. The study load of the master’s degree programme inMedicine and Clinical Research is 240 credits. These credits are in accordance withthe European Credit Transfer System (ECTS).
4.5 Right to quality, affordable education, study guidance, and study advice
QualityThe CvB ensures, as much as possible in co-operation with other institutions, thatthe quality of the programme’s of the UM is assessed regularly (by external visits),also by independent experts (article 1.18). The results of the evaluation are publiclyavailable and published on the Internet: www.nvao.net.
The faculty is primarily responsible for the quality and studyability of itsprogramme(s). There are regular consultations on this issue among those involved,for example in the Education Committees. The quality management tools, such as(inter)collegiate assessment, monitoring, participation (including students), andevaluation, have been integrated in the educational organisation. Quality being anon-going activity, the quality cycle is applied to each of the components of theeducation process. Every year, on demand and if possible, the faculties shall drawup a list of points of action with regard to quality management. In addition, oneyear after the self-study, faculties shall draw up a quality report showing theprogress of issues included in the Visit Reports. This report must also indicate howstudents are involved in the process of reporting. The faculty shall ensure thatprogramme evaluations are carried out regularly, including the views of thestudents. Faculties shall also systematically monitor the quality of examinations,both as to the examination tools used and the examinations themselves.
The intended policy with regard to the quality of education and research will beincluded in the UM Institute Plan, also with a view to the results of the qualityassessment as meant in article 1.18 and other information regarding the quality ofthe UM, including personnel policies (article 2.9, section 2).
Affordable educationRegistration is not dependent on any other financial contribution than tuition orexamination fees (article 7.50, section 1). Pursuant to Article 7.34, once the studentis enrolled, he/she is entitled to make use of all provisions and facilities (see section3.2). Additional fees may be charged for activities that are no compulsory part of thecurriculum, e.g. when an alternative is offered without charging (extra) fees.
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Study guidance and study advice (articles 7.34, and 7.8b)Students are entitled to study guidance and the services of a student advisor,student dean, career counsellor and student psychologist. Study guidance paysparticular attention to students belonging to an ethnic or cultural minority andstudents with a functional impairment. Each faculty has one or more studentadvisors. After termination of the registration as a student at Maastricht University,the former student can make use of the study guidance services until 6 months afterending the registration as a student.
At the end of the first year, every student of a full-time programme will receiveadvice, issued by the FB, concerning the continuation of their studies within oroutside the programme. In the case of part-time programmes, the FB will determinethe time when such advice is given.
For a number of the bachelor’s degree programmes, and under the conditions listedin the OER, a study advice may be accompanied by a rejection for a student'sregistration for the same programme at the UM. Before a rejection is attached to astudy advice, the faculty / programme will first issue an intermediate study progressreport around March, followed by a warning in May, enabling the student to improvehis or her performance. The OER of the programme contains information concerningthe monitoring of individual study guidance and study progress (article 7.13, section2 under u).
Additional information:Student advisors;Student Guidance (SSC);Education Offices;Study guide;OER;www.vsnu.nlwww.nvao.net.
4.6 Inform about final examination (article 7.9d)
Before the end of the second month following the month in which a student, asmeant in article 5.7 WSF 2000, has successfully completed the final examination,the CvB shall inform the DUO-IB-groep accordingly. At the same time the CvB willinform the student involved about sending the abovementioned message (article 7.9d).
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5. Tests, examinations, Education and Examination Regulations and lists ofstudy results
5.1 Tests and examinations (articles 7.3, 7.3a, 7.3b, 7.3c, 7.3d, 7.8, 7.10, 7.10a,7.11, 7.12, 7.12a t/m 7.12c, 7.13, 7.30)
Each study programme is completed by an examination; each study unit iscompleted by a test. The OER lists all examinations of the programme.
Propedeuse stageThe first period of a bachelor programme with a study load of 60 credits.
Tests and examinationsA test consists of an investigation of the knowledge, insight, and skills of thecandidate. There are different forms of tests: these include block tests, progresstests, practical exercises and the writing of papers. The outcome of the investigationwill be expressed in a mark. The examination committee is responsible for theimplementation of examinations and the organisation and co-ordination of tests. Itappoints examiners who shall set the tests. It is indicated in the OER how and atwhat time students can consult their written examination papers.
Rules and guidelines, fraudThe examination committee may issue guidelines and instructions to the examinerswith respect to the assessment of those who take the test, and the establishment ofthe result of the test.The examination committee draws up rules regarding the proper procedures duringthe tests and the measures to be taken in this respect. These measures may involvethat in the case of fraud, the examination committee can exclude the studentinvolved from taking one or more designated tests or examinations at the UM, for aperiod of up to one year. In the event of serious fraud, the CvB may choose toterminate a student’s registration with the UM.
Passing examinations, certificatesWhen all examinations included in a particular programme or its first-year stagehave been successfully completed, the examination has been passed, unless theexamination committee has decided that the examination also includes aninvestigation by the committee itself (e.g. the progress tests of a number of UMprogrammes).
As proof of the successful completion of a test, students will receive a voucher; asproof of the successful completion of the examination, the examination committeeshall issue a certificate listing all components of the examination and anyqualifications resulting from this. A supplement will be added to the certificate. Thissupplement will be formulated in accordance with the European standard format andcontains among others a grading table / grade scheme.The purpose of the supplement is to explain the nature and content of the completedcourse, partly with a view to the international recognition of courses.Those who are entitled to a certificate may, in accordance with rules to be laid downby the board of the institution, request this from the examination board.As proof of the successful completion of at least two tests (no examination), astatement will be issued at the student's request.
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Free educational programme article 7.3dStudents may compose their own programme from the programme units available,to be completed by an examination. If the examination committee approves of theproposal, it shall also indicate to which study the programme belongs.
Additional information:Study guide;OER;
5.2 Awarding of degrees and titles (articles 7.10a, 7.10b, 7.19a, 7.20, 7.22 and7.22a)
The CvB awards the Bachelor of Arts degree, Bachelor of Sciences degree orBachelor of Laws degree to the student that has successfully completed the finalexamination of a bachelor’s programme.
The CvB awards the Master of Arts degree, Master of Sciences degree or Master ofLaws degree to the student that has successfully completed the final examination ofa master’s programme.
Those who are entitled to obtain a degree in university education in their own namepursuant to Article 7.19a shall also be entitled to use a title (Article 7.20).
5.3 The Education and Examination Regulation (OER) (article 7.13)
The education programme for each course is implemented according to the OER.The FB draws up an OER for each programme or group of programmes.This should include at least the following:a. the content of the programme and any related examinations;b. the content of the graduation variants within a programme;c. the qualities in the field of knowledge, insight, and skills which students must
have acquired by the end of their studies ("final attainment level ");d. the organisation of practical exercises, if applicable;e. compulsory attendance of practical exercises (if any) in order to qualify for
participation in examinations. The examination committee is authorised to grantexemption from practical or to set alternative requirements;
f. the study load of the programme and of the individual subjects;g. the supplementary rules established for the implementation of the binding study
advice (article 7.8b, section 6 and article 7.9, section 5);h. the full-time, part-time, or dual organisation of the programme;i. if necessary, the order in which, the periods within which, and the number of
times per year that tests and examinations can be taken;j. if applicable, the duration of the validity of examination results;k. whether examinations must be taken orally or in writing, or in any other way;
the examination committee has the right to decide otherwise in specialcircumstances;
l. the way in which students with physical or sensory impairments can take theexaminations;
m. the public nature of oral examinations, the examination committee beingauthorised to decide otherwise in special circumstances;
n. the term within which the results of examinations must be published and alsowhether, and how, deviations from these terms are possible;
o. how and when students who have taken a written examination may inspect themarked papers;
p. the term and way in which students may inspect the questions of the writtenexamination and the assessment standards used;
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q. on which grounds the examination committee may grant exemption from testsor examinations;
r. if necessary, that successful completion of examinations is a prerequisite fortaking subsequent examinations;
s. monitoring of study progress and individual study guidance;t. the requirements set in the case of special entrance examinations (article 7.29,
section 2);u. the compulsory subjects which students must have taken during their previous
education (Pre-university Certificate or similar certificate) (articles 7.25, section4, and 7.28, section 5), and the method of obtaining exemption by means ofadditional investigations;
v. whether the programme is fully or partly offered in another language than Dutch(article 7.2, and the Code of Conduct on Languages)
w. With regard to which master’s programme Article 7.4a, eighth paragraph (studyload of more than 60 credits) may apply.
The OER is finalised after the education committee has had the opportunity toextend its advice. The FR also has the right of approval with respect to some partsof the OER. Every year, the education committee shall evaluate the implementationof the OER (article 9.18 section sub b).
Additional information:Study guide;OER;
5.4 Lists of study results
Regularly, but at least once a year, the faculty shall give both regular and externalstudents an overview of their study results. Regular or external students will begiven insight in their study records at their request. Inspection is possible via theautomated system, or via the education offices of the faculties.
Additional information:Study guide;Education Offices.
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6. Financial support and other facilities for students
A detailed description of the financial provisions and other provisions for studentscan be found on www.maastrichtuniversity.nl/ssc.
6.1 Financial support
‘Profileringsfonds’ for students of UM (Article 7.51 through 7.51i)
Students whose studies are delayed because of officially recognised specialcircumstances, as a result of which they are unable to complete their studies withinthe period of mixed financial assistance, or cannot graduate within the term statedfor the diploma, may under certain circumstances be eligible for financial support.To this end, the CvB shall arrange the ‘Profileringsfonds’ following approval from theUR. Within this regulation, there is special attention for students with administrativeresponsibilities for fraternities, student organisations, and administrative bodies ofthe university and faculties. The Regulation Financial Support Students UM isavailable for review in the Learning and Resource Centres and/or at the EducationOffices, and the Information desk of SSC. See also www.maastrichtuniversity.nl/ssc.
Promotion Fund UMThe Promotion Fund is meant for initiatives for and by UM students which may makea major contribution to student life in Maastricht and for which no other form ofsubsidies or funding is available.
Additional information:SSC, Bonnefantenstraat 2, tel. 043-3885388;www.maastrichtuniversity.nl/ssc
Internationalisation fundsThe UM offers possibilities for financial support within the framework ofinternationalisation.The University Fund Limburg/SWOL provides subsidies for special educationactivities by students within the framework of their studies, such as traineeshipsabroad. In addition, there are possibilities within the framework of the Life LongLearning / Erasmus programmes.
Additional information:Faculty Internationalisation Offices;Scholarship Office, SSC, Bonnefantenstraat 2, tel. 043-3885280;http://www.maastrichtuniversity.nl/scholarships
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6.2 Other student facilities
Information Desk of Student Services CentreThe Information desk is situated in the Visitors’ Centre, Bonnefantenstraat 2.The employees provides information with respect to registration, termination ofregistration, (payment or reimbursement of) tuition fees, registration for a secondstudy programme at the UM, change of address, sports facilities, authentication ofcertificates, et cetera. In addition, they provide printed information concerningfinancial assistance, student housing, et cetera.
Additional information:SSC, Bonnefantenstraat 2, tel. 043-3885388;www.maastrichtuniversity.nl/ssc
Career ServicesUM-Students can turn to UM Career Services for all their questions on careers. Thetopic might be an application letter and CV, choosing a Master’s programme,working abroad or reorientation on study choice.UM Careers Services offers personal guidance, workshops, training and information.Students can make an appointment for a Quick Career Advice. This interview willlast fifteen minutes, but they can book as many appointments as they like.Students who need more intensive guidance and support on making a decisionconcerning their career, the Quick Career Advice can be followed by an interviewwith a career counsellor
Additional Information:www.maastrichtuniversity.nl/careerservices
Student GuidanceStudent psychologist, student deans’ and career counsellors are working at StudentServices Centre to offer students guidance and information in every stage of theirstudy. A student dean can help students when they have questions about their rightsin case of study delay, student grants, studying with a functional impairment,managements jobs and other questions concerning the rights as a student. Astudent psychologist can help students with individual guidance and/or grouptraining such as fear of failure, making faster progress in your studies or mourning.A career counsellor offers guidance and information regarding your study- andcareer choice. On each faculty you can find student advisors.
Additional Information:SSC, Bonnefantenstraat 2, tel. 043-3885388www.maastrichtuniversity.nl/studentguidancewww.maastrichtuniversity.nl/careerservices
Studying with a functional impairmentStudents with a physical or psychological functional impairment, chronic disease ordyslexia may obtain advice and guidance from Service Desk Disabillity.
Additional information:Service Desk Disabillity, SSC, Bonnefantenstraat 2, tel. 043-3885272;[email protected]/disability
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Stichting Studentenhuisvesting Maastricht (Foundation Student HousingMaastricht)/KamerburoThe Kamerburo (Rooms Agency) of the Foundation Student Housing Maastricht actsas an intermediary for students looking for accommodation in and aroundMaastricht.
Additional information:Bonnefantenstraat 2, tel. 043-3885300;[email protected]://www.maastrichthousing.com
UM Sports ServicesUM Sports Services organises various activities in the field of sport. UM SportsServices issues a sports card, which enables students to take part in a variety ofsports activities at reasonable prices.
Additional information:SSC, P. Debeyeplein 15, tel. 043-3885311;[email protected]/sport
Studium GeneraleStudium Generale organises a varied programme focusing on a very wide range ontopics in the fields of art, culture, science and society. Most activities are free ofcharge for students.
Additional information:Bonnefantenstraat 2, tel. 043-3885307;[email protected]/studiumgenerale
INKOM working groupTo let new students become acquainted with student life in Maastricht, the workinggroup INKOM organises an introductory programme before the beginning of theacademic year: the so-called INKOM.
Additional information:Bonnefantenstraat 2, tel. 043-3885335;[email protected]
Learning and Resource CentresThe UM has Learning and Resource Centres for its various programmes, providinglibrary facilities.
University restaurantsThe UM has restaurants in Randwyck and the inner city, offering a wide variety ofdishes at subsidized prices.
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7. Administrative organisation and representation
StructureThe top level of the structure of the UM consists of a Supervisory Council and theExecutive Board. The task of the Executive Board is administration andmanagement of the UM as a whole. The task of the Supervisory Council is tomonitor these activities. Faculties are managed by faculty boards.As far as employee participation is concerned, the university has a UniversityBoard and each department has its own faculty board.
Supervisory Council (RvT)The RvT supervises and supports the Executive Board with advice and is alsoresponsible for the approval of a number of important documents, including theadministrative and management regulations, the institution's plan, the budgetand the annual accounts. The RvT reports to the minister.
Executive Board (CvB)The CvB is responsible for the strategic policies and the running of the UM as awhole. It takes care of housing, real estate and moveable property, and ensureseffective management of financial affairs. The Board is responsible for humanresources policies and management, safety, health, and other labour conditions.It is authorised to sign agreements and to perform legal transactions, and tocorrespond on behalf of the university. The CvB has three members, including theRector of the university. The members of the CvB are appointed by the RvT.
University Council (UR)The UR of the UM is a representative body on the basis of the WHW. It is the taskof the University Council to promote the proper functioning of the university. Thecouncil is authorised to discuss any matters relating to the university. TheUniversity Council also does all that is within its power to promote openness,public awareness and mutual consultation within the university. Another task ofthe council is to weigh the views and interests of staff and students within theframework of the objectives of the university. More in general, the council shouldalso guard against discrimination on whatever ground within the university, andmore in particular to promote the equal treatment of men and women, and theinclusion of the disabled and ethnic minorities.
By law, the UR has right of approval with regard to the institution plan, theStudent Charter, the policy and rules with regard to awarding financial assistanceto students, the administrative and management regulations and the rules withregard to terms and conditions of employment, amongst other aspects.Furthermore, the UR has a right to prior consultation with regard to the budget,the level of institution tuition fees and the profiles of the RvT, amongst otheraspects. The student section of the UR also has a right to prior consultation withregard to the policy on institution tuition fees. These powers of the UR aredescribed in detail in the UR Regulation. The UR has 18 members. The membersare elected from the academic staff (6), the support and management staff (3),and the students (9).
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CommitteesFor the various areas for which the council is responsible, the UM appointspermanent committees, including a Strategy Committee to promote efficientprocessing of proposals during plenary council meetings, these committeesprepare the discussion of the items on the agenda and may submit their advice.
Board of Deans (CvD)The CvD is the academic advisory body for the university management bodies.The CvD gives advice, either by request or of its own account, regardingeducation and academic practice to the Executive Board and the faculty boards. Italso acts as an (informal) consultative body for inter-faculty co-ordination ofeducation and research. At UM, the CvD also acts as a board of promotions. TheCvD grants doctorates and honorary doctorates. The CvD consists of the rectorand the deans (these are the chairmen of faculty boards) of the faculties. Theterm of office equals their appointment with the university. The rector acts aschairman of the CvD.
Faculty Board (FB)The FB is the body responsible for the general management of the faculty, and forthe administration and organisation of the faculty with respect to education andresearch. The FB participates in the management of the university, for exampleby consulting with the Executive Board in the preparation of the institution’s planand the budget. The Board also approves a number of documents, including theFaculty Regulations, the education and examination regulations, the generalguidelines for research, and the annual research programme of the faculties. Thecomposition of the FB is no longer enforced by law. Most faculties of the UM havea joint management. The dean reports to the Executive Board. A student takespart as an advisor in the meetings of the Faculty Board.
Faculty Council (FR)The FR is the representational body of a faculty. The FR has certain approval andadvisory rights. The law states that the FR has at least a right of approval withrespect to the faculty regulations and parts of the education and examinationregulations. The council’s advisory rights include the budget. The facultyregulations may extend these powers.
Programme managementThe WHW states that a programme management should be appointed for eachprogramme. This may be a programme directory or a joint programmemanagement. In the latter case, the management also includes a student. Thetasks of the programme management are not specified by law, but are to bedetailed in the faculty regulations.
Policy advice committeesA number of statutory policy advice committees (such as education committees)support the Faculty Board and the Programme Management with respect to theirmain tasks. The advisory committees give advice to the management on policiesto be followed with regard to each of the areas concerned and as to the mainlines of implementation for such policies. These committees also take into accountthe financial, personnel and material effects.
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DepartmentsA department consists of the staff engaged in the same academic discipline or inthe same field of application. The department provides the human resources forthe preparation and implementation of programmes in the field of education,research and social services. A department is established formally within afaculty. However, departments from one faculty often contribute to education andresearch projects of other faculties.The term ‘capaciteitsgroep’ is not used in all faculties. In some cases, the name‘department’ or ‘vakgroep’ is also used. These are departments within theorganisation of the faculty.
Voting rights of studentsStudents have the right to vote and to stand for election in the UR and the FR.
Additional information:Administration and Management Regulations UM;Faculty Regulations;Regulations UR;Voting Regulations;UR Registry, tel. 043-3883197.
Regulation on compensation for administrative activitiesStudents and staff may be eligible for compensation for their administrativeactivities for the University Council (UR), Faculty Board (FB), Faculty Council(FR), Programme Board (OB) en Programme Committee (OC). For studentmembers, the compensation consists of a payment which is based (in principle)on a certain percentage of the salary of a Student Assistant in his/her fourth year,as well as a fixed amount of expenses of euro 185 per year (student members ofthe UR receive €320). In special cases, the dean may deviate from the fixedpayment.
Student members of the Board of Appeal for Examinations, the dispute advisorycommittee on student affairs and the Education Platform are entitled to anattendance fee of €50 for each day with a maximum of 5 meetings per day.
Additional information:Regeling vergoeding bestuursactiviteiten (Regulation on compensation foradministrative activities); Decree of the Executive Board of 12 February 2000,September 30, 2002, September 30, 2003, December 12, 2006 and April 18,2013.Faculty Offices;UR Registry, tel. 043-3883197.
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8. Legal protection
8.1 The Complaints Service Point (Article 7.59a)
The Complaints Service Point (CSP) is the central body to which a person concernedmay submit an appeal, objection or complaint. A person concerned shall beunderstood to include the following within the context of legal protection: a(prospective, former) student, a (prospective, former) external student.
The CSP will ensure that the appeal, objection or complaint is forwarded to the bodythat will be responsible for dealing with it. Appeals will be dealt with by the Board ofAppeal for Examinations (see paragraph 8.1.1), objections will be dealt with by theExecutive Board on advice from the dispute advisory committee on student affairs(see paragraph 8.1.2), complaints of a general nature will be dealt with by theExecutive Board or the dean of the faculty in question on advice from the (chairman)of the complaints committee (see paragraph 8.1.3). Complaints within the context ofthe Regulation on registering and complaint handling of inappropriate behaviour willbe dealt with by the Executive Board (see 8.1.4).
The CSP is available on:- telephone +31(0) 433885204- email: [email protected] postal address: Postbus 616, 6200 MD Maastricht- visitor’s address: SSC, Bonnefantenstraat 2
Additional informationComplaints Service Point, SSC, tel. 043-3885204
8.1.1 Board of Appeal for Examinations (CBE) (articles 7.60 and 7.61)
A person concerned may apply to the CBE to appeal against:- decisions concerning study-advice in the first year (propedeuse);- decisions based on an additional examination as mentioned in article 7.25,
section 4 and article 7.28, section 4.- decisions taken by examination committees and examiners;- decisions concerning admission to the examinations;- decisions taken by a special entrance examination committee;- decisions concerning the number of credits obtained within the framework of
study progress monitoring;- decisions concerning admission to a master’s degree programme.Appeal is also possible against any refusal to take a decision. A case of refusalconsists of failure to take a decision within the prevailing (statutory) time, or in caseof the absence of such a time, within a reasonable time.
The appeal can be lodged against decisions that are in violation of the law. Appealsmust be submitted to the CBE in writing within 6 weeks of the decision beingannounced. The notice of appeal must be signed and dated and display the nameand address of the person submitting it. The grounds upon which the appeal is basedmust also be provided and, if possible, a copy of the decision against which theappeal is being made.
In the event of immediate urgency, a request may be submitted for temporaryarrangements to be made.
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A person concerned may lodge an appeal against the decision of the CBE with theBoard of Appeal for Higher Education (CBHO), PO Box 16137, 2500 BC, The Hague.For further information with regard to this procedure please see: www.cbho.nl.
Additional information:Complaints Service Point, SSC, tel. 043-3885204CBE Secretariat, tel. 043-3883516
8.1.2 Dispute advisory committee on student affairs (Article 7.63a, 7.63b)
A person concerned may appeal against decisions taken by or on behalf of the CvB,for example, a decision with regard to registration and tuition fees. An appeal mayalso be lodged against a refusal to take a decision. A refusal is deemed to exist inthe event that a decision of this nature is not taken within the applicable (statutory)timeframe, or in the absence of a timeframe, within reasonable time. The disputeadvisory committee on student affairs is responsible for advising the ExecutiveBoard on decisions concerning notices of appeal. A board of the dispute advisorycommittee comprises a chairman and two other members, to include one student,and is supported by an official secretary. The Executive Board takes a decision with10 weeks after receiving the appeal. In the event of immediate urgency, thechairman may determine, if requested, that the board of the dispute advisorycommittee issue a recommendation to the CvB as quickly as possible. The CvB willthen take a decision on the appeal within four weeks of the notice of appeal beingreceived by the office.
A notice of appeal must be submitted to the Student Legal Protection office within sixweeks of the decision being announced. The notice of appeal must be signed anddated and display the name and address of the person submitting it, and must beaccompanied by the grounds upon which the appeal is based and a copy of thedecision against which the appeal is being made.
A person concerned may lodge an appeal with the Board of Appeal for HigherEducation (CBHO), PO Box 16137, 2500 BC, The Hague. For further please refer to:www.cbho.nl.
Additional information:Complaints Service Point, SSC, tel. 043-3885204Secretariat of the dispute advisory committee on student affairs, tel. 043-3885212
8.1.3 Regulation of complaints
The Algemene wet bestuursrecht provides every employee and every student withthe right to complain about the way in which an administrative department (faculty,service centre and the Maastricht University Office) has behaved with regard to thecomplainant in a particular situation.The Maastricht University has chosen to handle the complaints near the shop floor.Therefore, Complaints Committees have been set up. There is a ComplaintsCommittee at every faculty, every service centre and the Maastricht UniversityOffice.
All complaints that are not covered by the Regulation on the Reporting andComplaints Procedure for Undesirable Behaviour, and for which no other complaintsprocedure exists, may be addressed to the Dean of the faculty in question or, in theevent of a complaint on a central level, to the Executive Board, and submitted to theComplaints Service Point.
Additional information:
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Complaints Service Point (CSP), SSC, tel. 043-3885204Secretary of the Complaints Committee central level: Legal Affairs, tel. 043-3885316Faculty offices
8.1.4 Regulation reporting and handling of complaints of improper behaviour(Article 7.59b)
The UM pursues a policy aiming at the prevention and combating of improperbehaviour, especially sexual harassment, aggression, violence and discrimination onthe shop floor.Confidential advisor: Mrs. AMR Rikhof, Central Office, tel.: 043-3882513.
Additional information:Regulation reporting and handling of complaints of improper behaviour. Accepted bythe Executive Board on September 19, 2000.
8.2 Equal treatment by reason of handicap or chronic disease Act
The equal treatment by reason of handicap or chronic disease Act forbidsdiscrimination because of handicap or chronic disease. Vocational training must beadmissible for everyone. The UM has to offer effective (educational) provisions. TheUM pursues an active policy to create a studyable and barrier-free educationalenvironment. In the Service Desk Disability provisions are integrally coordinated andorganized.Persons who feel discriminated in the field of education may apply to the NetherlandsInstitute for Human Rights (College voor de Rechten van de Mens). This Committeecan investigate the supposed situation of unjustified distinction and enunciate ajudgement. Should this result into a legal procedure this judgement will be passed tothe judge.
Additional information:Service Desk Disability, SSC, Bonnefantenstraat 2,tel. 043-3885272;www.maastrichtuniversity.nl/[email protected] Netherlands Institute for Human Rights, tel. 030-8883888;[email protected] and www.mensenrechten.nl
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9. Internal rules and disciplinary measures
9.1 Internal rules
Regular and external UM students are expected to behave in accordance with theinternal rules of the UM when they are within the buildings or on the premises usedby the UM. The CvB or other authorised body is permitted to deny all or partialaccess to these buildings and premises for a maximum period of one year orterminate registration for the same period for all of those who fail to observe theinternal rules.
In the event that that person has been involved in serious misconduct within theinstitution’s buildings or premises and has failed to discontinue the behaviour after areminder from or on behalf of the Executive Board, the Executive Board maypermanently deny the student access to the institution or permanently terminate hisregistration.
Additional information:Legal Affairs department, tel.: 043-3883516.
9.2 UM Acceptable Use Policy
The UM offers its registered students and extraneï the opportunity to use ICT-facilities, UM’s internal network (MAASnet) and the Internet for study purposes. Aninstitution-related mailbox and options for storing files and personal studyinformation will also be made available for personal use by students for studypurposes.Rules are attached to the use of these facilities to ensure the smooth course ofevents in the buildings and on the Institution’s grounds. These rules are establishedin UM’s Acceptable Use Policy.
Addition information:www.maastrichtuniversity.nl/informationsecurity
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10. Protection of private information
Regular and external students are entitled to protection of their private informationstored in the files of the UM. The CvB has been entrusted with the protection of suchinformation.
The “Wet bescherming persoonsgegevens” (Wbp: Private Information RegistrationAct) describes the processing of private information. Maastricht University storesprivate information only for purposes recorded in the Private InformationRegistration Act, and the Decision of May 7, 2001, given below. In addition, it issettled which information is recorded, to whom private information is communicated,and how long private information may be stored.
In accordance with the wbp, data may be passed on solely to an adult party unlessthe person concerned has given consent for the data to be passed on to a third partyor there is some other grounds for passing on the data to a third party.
Additional information:Private Information Registration Act (WPR), 6 July 2000, Stb 2000, 302, effected onSeptember 1st, 2001; repeatedly amended;Decision of May 7, 2001, concerning the storage of private information that isexempted of reporting, described in Article 27 of the Private InformationRegistration Act (Exemption decision Wbp), Stb. 2001, 250.
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11. Copyright
Both regular and external students make use of copyright-protected publications(e.g. books, journals) within the framework of their studies. The copyright notice isprinted on the first page of the document (colophon).
In a limited number of circumstances, it is allowed to make photocopies for privateuse or to copy text and/or illustrations without the need to first obtain permissionfrom the copyright holder. The following rules apply, under or resulting from theCopyright Act:
- photocopiesOnly small sections (no more than 10% of the work and no more than ten thousandwords) may be copied from books, journals, newspapers, or any other publications.Such copying may only be done by or on behalf of the prospective user. Copies maynot be transferred to others.
The aforementioned condition relating to small sections does not apply to workswhich cannot be purchased new (e.g. a unique antique book), nor to short articles innewspapers or magazines (Article 16b AW).
- quotationsBrief quotations are allowed from a work which was lawfully published within thecontext of an argument/scientific treatise. This applies to texts, visual images, andsound. The maximum size of a quotation cannot be given here; this must be inrelation to the objective and the means. The source (title, volume, and number) andthe name of the author must always be mentioned (Article 15a AW).
Copying larger sections or distributing in greater numbers than stated above, as wellas adaptation or translation, require permission of the copyright holder. This can beobtained by first contacting the publisher of the work concerned.
No copyright applies to laws, legal decisions, government decrees, and any notesand reports published by the authorities, unless stated otherwise in the workconcerned.
Additional information:Copyright Act September 23, 1912, Stb. 1912, 308, repeatedly amended;Legal Affairs department, tel.: 043-3883516.
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12. Health and safety
The CvB is responsible for the health and safety, as well as other labour conditions inthe buildings and on the premises which the UM uses.
The stipulations of or resulting from the Labour Conditions Act with regard to thework carried out by UM personnel are equally applicable to regular and externalstudents at the UM (Labour Conditions Act 1998, Stb. 1999, 184 and the LabourConditions Decree, Stb. 1997, 60).All students are expected to observe the necessary caution and care. In particular,they should do the following: - use any items of personal protection provided in the proper manner and store
these in the appropriate places after use; - use instruments, equipment, tools, dangerous substances, etc., in the proper
manner and refrain from tampering with safety provisions; - observe the rules and instructions provided with respect to health and safety;
(Note: this applies in particular to students of FHML, regarding the rules andregulations of the health care institutions, such as the "Mantoux reaction".Students of the Medicine programme may have themselves vaccinatedagainst the Hepatitis B virus at the expense of the faculty.)
- immediately report any health or safety hazards to the locally responsibleauthorities, or to the CvB.
Additional information:Study guide;Education Offices.
Student Charter 2014-2015 34
B. Programme-specific section
The rights and obligations of students at the UM which apply to a specific programmehave been decided on at faculty level and included in faculty regulations. The actualcontents of such sections is included in the study guides for these UM programmes,or communicated by the faculty to the students in some other way. The followingissues must be included in the programme-specific sections:
1. Objectives and content of the study programme- objectives and attainment levels of the programme- relationship between the professional field and the attainment levels- content of the various programme years- optional subjects- tests- structure according to study phases
2. Study load and studyability3. Process of quality management4. Educational methods5. Study advice/guidance6. Policy regarding traineeships7. Organisation of tests and examinations
- rules and regulations regarding tests and examinations- contents and objectives of testing methods- exemptions- publication of results- specific regulations for certain categories of students- issue of certificates
8. Study costs- learning materials- subsidies
9. Calendar/holidays10. Education and examination administration11. Student representation12. Faculty education facilities13. Provision of information
- publication of decisions by administrative bodies- timetable information- complaints procedures/appeal procedures- inspection of regulations
14. Admission policy- upon entrance- during the programme- deficiencies; methods of elimination
15. Education and examination regulations - explanatory notes
16. Internationalisation - possibilities - subsidies - application procedure for international traineeships
17. Opening hours of Learning and Resource Centres and University Library
Additional information:OER of the programme
