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Student Email Service User Guide Version 1.6 2020/05/21 CHU HAI COLLEGE OF HIGHER EDUCATION | created by ITSO
Student Email Service
User Guide
Version 1.6
2020/05/21
CHU HAI COLLEGE OF HIGHER EDUCATION | created by ITSO
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Student Email User Guide
Version No. Date Created / Updated by Description
1.4 2017-10-04 ITSO
1.5 2018-03-15 ITSO Change description of activate code
1.6 2020-05-21 ITSO Remove alias function
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Student Email User Guide
Activate Student Email Service .............................................................................................. 4
Login Student Email .............................................................................................................. 6
Change Password ................................................................................................................... 7
Register Your Devices for Wi-Fi Services............................................................................... 9
Find the MAC Address of a Windows Device .................................................................... 11
Find the MAC Address of a Windows Device (Alternative Method) ................................ 14
Find the MAC Address of a Mac OSX Device ................................................................... 15
Find the MAC Address of an iPhone Device ..................................................................... 17
Find the MAC Address of an Android Device................................................................... 18
Connect to Wi-Fi Services .................................................................................................... 19
Connect Wi-Fi on Windows 10 Computer ........................................................................ 19
Connect Wi-Fi on Windows 7 Computer .......................................................................... 21
Connect Wi-Fi on Mac OSX Computer ............................................................................ 23
Connect Wi-Fi on iPhone Device ...................................................................................... 24
Connect Wi-Fi on Android Device .................................................................................... 26
Forgot Password ................................................................................................................... 28
Trust the Senders .................................................................................................................30
@ Outlook / Hotmail ........................................................................................................30
@ Yahoo! Mail ..................................................................................................................30
@ Gmail ............................................................................................................................ 31
Google Apps for Mobile Devices .......................................................................................... 33
For Android Devices ......................................................................................................... 33
For iOS Devices ................................................................................................................ 38
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Student Email User Guide
Frequently Asked Questions (FAQs) ................................................................................... 40
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Student Email User Guide
You have to activate your account before using the email service provided through the
student email server. Please access the activation page at
http://student.chuhai.edu.hk/resetpass/activate.
Step 1: Fill in the related information and press the activation button
Step 2: Please check your registered Email
Student ID (e.g. 171400001)
Activation Code (Student ID + HKID/Mainland China ID with first FOUR digit e.g. 171400001A123)
Alternative Email (for retrieving your password e.g. [email protected])
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Student Email User Guide
Step 3: Check your email for login password
The system will generate and send a default password to the email account you have
provided during step 1.
You cannot use the password right now until you click on the activation link. We
recommend that you reset your password at once after your first login. (Please refer to the
section “Change Password”).
Step 4: Activation successful
Your username and generated password Activation
hyperlink
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Student Email User Guide
To login your student email, please go to the URL: http://student.chuhai.edu.hk/mail to
login to the system.
Step 1: Login through login page
If you have any questions, please email to the ITSO Help Desk at
Student ID (e.g. 161101999)
Password
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Student Email User Guide
The online system allows you to change your password. Before resetting your password,
make sure you have already activated your account.
Step 1: Go to the URL: http://student.chuhai.edu.hk/resetpass
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Student Email User Guide
Step 2: After login, please click “Reset Password”, follow the instructions and click
“Submit”
Instructions
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Student Email User Guide
To use the campus WIFI service, students have to register their devices’ MAC address. A
student may register at most three devices.
Step 1: Go to the URL: http://student.chuhai.edu.hk/resetpass
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Student Email User Guide
Step 2: After login, please click “Mac Address”, then enter your current password and fill
in your devices’ MAC address and description (optional).
Step 3: Click “Update” for registration
Password
Devices’ MAC Addresses Without any ‘-’ or ‘:’ (e.g. 112233445566)
Devices’ Description (e.g. My Mobile, My Laptop)
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Student Email User Guide
Step 1: Go to Control Panel\Network and Internet\Network and Sharing Center
and click “Change adapter setting”.
Step 2: Double Click on “Wireless Network Connection”
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Student Email User Guide
Step 3: Click “Details…”
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Student Email User Guide
Step 4: You may find the MAC Address at the field “Physical Address”
Device’s MAC Address
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Student Email User Guide
Step 1: Open a command prompt window (you may find the command prompt window by
opening the start menu and type “cmd”)
Step 2: Enter command ipconfig /all, then you may find the Mac Address by looking for
the physical address of the Wireless LAN Connection
Device’s MAC Address
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Student Email User Guide
Step 1: Open System Preference > Network, choose Wi-Fi and click “Advanced…”
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Student Email User Guide
Step 2: You may find the MAC Address at the bottom
Device’s MAC Address
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Student Email User Guide
Step 1: You may find the MAC Address by accessing Settings > General > About
Device’s MAC Address
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Student Email User Guide
Step 1: Open Settings > Wi-Fi, and touch the “More” button on the top right corner,
and select “Advanced”
Step 2: You may find the Wi-Fi MAC address in here
Device’s MAC Address
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Student Email User Guide
Step 1: Click the Wi-Fi button on the bottom right corner, choose “CHUHAI-
STUDENT’, and click “Connect”.
Step 2: Click “Connect”. You may need to repeat this steps a few times.
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Student Email User Guide
Step 3: Input the login information of your student account.
Step 4: You may now be able to connect to the Wi-Fi.
Student ID
Password
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Student Email User Guide
Step 1: Click the Wi-Fi button on the bottom right corner, choose “CHUHAI-
STUDENT’, and click “Connect”.
Step 2: Input the login information of your staff account.
Student ID
Password
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Student Email User Guide
Step 3: Click “Connect”.
Step 4: You may now be able to connect to the Wi-Fi.
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Student Email User Guide
Step 1: Click on the Wi-Fi button on the top right corner, and choose “CHUHAI-
STUDENT”.
Step 2: Enter your username and password, then click “Join”
Step 3: You are now connected to the Wi-Fi.
Student ID
Password
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Student Email User Guide
Step 1: Go to Settings > Wi-Fi, and choose “CHUHAI-STUDENT”.
Step 2: Enter your username and password, then click “Join”
Student ID
Password
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Student Email User Guide
Step 3: Click “Trust”
Step 4: You are now connected to the Wi-Fi.
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Student Email User Guide
Step 1: Go to Settings > Wi-Fi, and choose “CHUHAI-STUDENT”
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Student Email User Guide
Step 2: Set as follows, and enter your username and password.
Step 3: You are now connected to the Wi-Fi.
Student ID
Password
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Student Email User Guide
Step 1: Go to login page (http://student.chuhai.edu.hk/mail) or reset password page
(http://student.chuhai.edu.hk/resetpass), and click “Forgot Password”
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Student Email User Guide
Step 2: Enter your Student ID and the email address you have registered in the section
“Activate Student Email Service” to reset your password and click “submit”
The new password will be sent to your registered email. We recommend that you change
the password at once after receiving your new password. (Please refer to section “Change
Password”.)
Student ID (e.g. 161101999)
Email you have registered in Email Activation
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Student Email User Guide
To prevent our official mail dropping into junks or spams when you forwarded the emails
to the third-party email account. Please trust the email domains listed below in your
third-party account. We have gathered some common email providers setting procedures
in this manual.
Our Email Domains are,
@chuhai.edu.hk
@chuhai.hk
@student.chuhai.edu.hk
@student.chuhai.hk
Step 1: Click the “Gear” button at the top right corner after you have logged in to the
Outlook account and select “More mail settings”.
Step 2: Select “Safe and blocked senders” under the “Preventing junk mail”.
Step 3: Select “Safe Senders” and add the domains to the safe senders and domains list
Step 1: Click the “Gear” button at the top right corner after you have logged in to the
Yahoo! Mail account and select “Settings”.
Step 2: Select “Filters” and click the “Add” button.
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Student Email User Guide
Step 3: Please add the domains to the “Senders” and select “Contains” in the selection box.
Step 1: Click the “Gear” button at the top right corner after you have logged in to the
Gmail account and select “Settings”.
Step 2: Select “Filters and Blocked Addresses” and click the “Create a new filter” button.
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Student Email User Guide
Step 3: Please add the domains* to the “From” and select “Never send it to Spam” and
“Also apply filter to X matching conversations”** in the selection box.
*Please use this format for setting up the filter in Gmail
@student.chuhai.edu.hk | @student.chuhai.hk | @chuhai.edu.hk |
@chuhai.hk
**The X in “Also apply filter to X matching conversations” representing the number of
emails matched with the filter.
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Student Email User Guide
The student email service now supports students to use Google Mail Apps in Android / iOS
devices.
The procedures in this section is referred from Google at the link,
https://support.google.com/a/users/answer/2758865?hl=en
Step 1: Add your Google account
- Android 2.1-2.3 users add your account by going to Settings > Accounts and
sync > Add account > Google
- Android 3.0+ users add your account by going to Settings > Add account >
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Student Email User Guide
Step 2: Touch “Next” and sign in with your mobile browser
- Android 2.1-2.3 users touch Menu > Browser sign-in, in the bottom right
corner
- Android 3.0+ users touch Existing account > Menu > Browser sign-in
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Student Email User Guide
Step 3: Sign in entering your Google Apps email address
([email protected]) and leave the password field blank.
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Student Email User Guide
Step 4: You will be redirected to your SSO login page. Enter your SSO username and
password here. (Please refer to the section “Login Student Email”.)
Step 5: Touch Grant Access if you’re asked to grant access for the device (so it can stay
signed in to your account).
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Student Email User Guide
Step 6: Your account will be added to the Android device. The next screen displays
Gmail, Calendar, Contacts, and other Google services syncing with your device. You
can choose which services to sync.
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Student Email User Guide
Step 1: Open the Google Mail in iOS devices. Sign in entering your Google Apps email
address ([email protected]) and leave the password field blank.
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Student Email User Guide
Step 2: You will be redirected to your SSO login page. Enter your SSO username and
password here. (Please refer to the section “Login Student Email”.)
Step 3: Your account will be added to the iOS device.
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Student Email User Guide
Questions regarding the use of this email service can be directed to the ITSO Help Desk
Q: What is the storage size?
A: 30 GB storage supporting up to 20 MB attachment per Email.
Q: Does it support POP3/IMAP?
A: No, we only support web interface.
Q: What OS platform is supported?
A: Windows XP, Vista, 7, 8, Apple Mac OSX Snow Leopard, Lion, Mountain
Lion, Mavericks, iOS, or Android.
Q: What is the username format of the email account?
A: The username or account name will be in the format
“<STID>@student.chuhai.edu.hk” where <STID> is the Student ID of the
user. For security reasons, you are recommended to supply a different
password from the account you use in the Email service.
Q: How can I start using the email account?
A: Account will normally be ready after successful activation. You may go to
the following site for account activation and subsequent logons.
http://student.chuhai.edu.hk/resetpass/activate.
Q: Who hosted the email service?
A: All data will be hosted by Google and under their terms of service. For
details, please go to http://www.google.com/intl/en/policies/terms/.
