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Student SatisfactionStudent Satisfaction
Noel-Levitz Student Satisfaction Inventory (SSI)
College Service AreasCollege Service Areas• Academic Advising• Academic Services• Admissions and
Financial Aid• Campus Climate• Campus Support• Concern for Individual
• Instructional Effectiveness• Registration• Responsiveness to Diverse
Populations• Safety and Security• Service Excellence• Student Centeredness
Survey PopulationSurvey Population
• Spring 2007
1,906 Cerritos College Students Surveyed
• Spring 2006
244,677 Students from 272 Community, Technical, and Junior Colleges
Report SummaryReport Summary
• Cerritos College students have higher expectations than the National Benchmark.
• Students reported lower satisfaction than the National Benchmark on most items.
• Cerritos College met or exceeded the expectations and satisfaction of the majority of students in the 2007 inventory.
• Student levels of satisfaction increased on the majority of items between Fall 2000 and Spring 2007 .
• I am able to experience intellectual growth here.• The quality of instruction I receive in most of my
classes is excellent.• There is a good variety of courses provided on this
campus.
StrengthsStrengths
• Library resources and services are adequate.
• It is an enjoyable experience to be a student on this campus.
• Institution's commitment to students with disabilities.
• Library staffs are helpful and approachable.
StrengthsStrengths
• Institution's commitment to evening students.
• Class add/drop policies are reasonable.
• Child care facilities are available on campus.
WeaknessesWeaknesses
• Safety and Security• Academic Advising/Counseling• Instructional Effectiveness• Registration Effectiveness• Admissions/Financial Aid• Time of course offerings
HighlightsHighlights
67% of our students said that if they had to do it all over again, they would enroll at Cerritos College.
34%33%
14%9%
3%3%2%0%
5%
10%
15%
20%
25%
30%
35%
DefinitelyNot
ProbablyNot
MaybeNot
I Don'tKnow
MaybeYes
ProbablyYes
DefinitelyYes
Q. All in all, if you had to do it over, would you enroll here again?
73 % of our students said they were somewhat satisfied, satisfied, or very satisfied with their experiences so far.
17%
36%
20%17%5%1%0%
0%5%10%15%20%25%30%35%40%
NotSatisfied at
All
SomewhatDissatisfied
SomewhatSatisfied
VerySatisfied
Q. Rate your overall satisfaction with your experience here thus far.
HighlightsHighlights
89% of our students said that Cerritos College met or exceeded their expectations.
15%13%22%
39%
5%1%1%0%5%10%15%20%25%30%35%40%
MuchWorseThan I
Expected
Quite aBit Worse
Than IExpected
WorseThan I
Expected
AboutWhat I
Expected
BetterThan I
Expected
Quite aBit Better
Than IExpected
MuchBetterThan I
Expected
Q. So far, how has your college experience met your expectations?
HighlightsHighlights
• Research and Planning Web Site• Campus Climate Survey Report
Full ReportFull Report
Student LearningStudent Learning
Accountability Reporting for the Community Colleges (ARCC)
OverviewOverview
• Background• College Performance Indicators• 2007 Report: Cerritos Performance Indicators• 2007 Report: Peer Groupings• Analysis• http://www.cccco.edu/divisions/tris/rp/
ab_1417/ARCC_Report_2007.pdf (767 pages)
BackgroundBackgroundPartnership for Excellence (PFE)
• Transfers, Degrees and Certificates, Successful Course Completions
• Progress Determined By Annual ImprovementAssembly Bill 1417
• New Accountability Measures: ARCC Research and Planning Group
• Statewide hearings, state/national experts• Performance framework and indicators
ARCC ReportARCC Report
• ARCC uses data submitted annually to the Chancellor’s Office to provide information on outcomes
• ARCC performance data are not (currently) tied to any funding mechanism
Performance IndicatorsPerformance IndicatorsStudent Progress and Achievement Indicators
Degree/Certificate/Transfer• Progress and Achievement Rate, Percent 30 Units, Persistence Rate
Vocational/Occupational/Workforce Development• Successful Course Completion Rate
Pre-Collegiate Improvement Indicators
Basic Skills and ESL• Successful Course Completion Rate, Improvement Rates
Progress/AchievementProgress/AchievementCerritos College: Progress and Achievement Rate
1998-99 to 2003-04
1999-00 to 2004-05
2000-01 to 2005-06
Student Progress and Achievement Rate
42.0% 42.9% 43.5%
Student Progress and Achievement Rate•First-time students who earn 12 units and attempt math or English•Outcome: degree, certificate, transfer, or transfer directed or prepared
30 Units Earned30 Units Earned
19
Cerritos College: 30 Units Earned
1998-99 to 2003-04
1999-00 to 2004-05
2000-01 to 2005-06
Percent of Students Who Earned 30 Units
66.3% 67.2% 69.2%
Percent of Students Who Earn 30 Units•First-time students who earn 12 units and attempt credit course•Outcome: Complete at least 30 units within 6 years of entry
Persistence RatePersistence Rate
20
Cerritos College: Persistence Rate
Fall 2002 to Fall 2003
Fall 2003 to Fall 2004
Fall 2004 to Fall 2005
Persistence Rate
70.6% 69.7% 65.0%
Persistence Rate•First-time students with 6 or more units prior Fall•Outcome: Persisted in credit course to next Fall
Course CompletionCourse CompletionCerritos College: Successful Course Completion Rate (Vocational)
2003-04 2004-05 2005-06
Annual Successful Course Completion Rate (Vocational)
74.7% 75.2% 74.2%
Annual Successful Course Completion Rate (Vocational Courses)•Enrolled in a credit vocational course•Outcome: Earned grade of A, B, C, or CR
Course CompletionCourse CompletionCerritos College: Successful Course Completion Rate (Basic Skills)
2003-04 2004-05 2005-06
Annual Successful Course Completion Rate (Basic Skills)
61.7% 59.2% 57.5%
Annual Successful Course Completion Rate(Basic Skills Courses)•Enrolled in credit Basic Skills course•Outcome: Earned Enrollment Grade of A, B, C, or CR
Improvement RateImprovement RateCerritos College: ESL Improvement Rate*
2001-02 to 2003-04
2002-03 to 2004-05
2003-04 to 2005-06
ESL
Improvement Rate
47.4% 47.5% 47.6%
Improvement Rate for ESL Courses•Cohorts 01-02 to 03-04, 02-03 to 04-05, 03-04 to 05-06•Outcome: Successful completion of higher level ESL, college-level English course
*For the 2007 report, the ESL Improvement Rate is “shown only to illustrate how future tables will appear” due to differing methods of ESL course coding and anomalies in the data (p.. 26)
Improvement RateImprovement Rate
Cerritos College: Basic Skills Improvement Rate
2001-02 to 2003-04
2002-03 to 2004-05
2003-04 to 2005-06
Basic Skills
Improvement Rate56.7% 53.4% 52.5%
Improvement Rate for Basic Skills Courses•Cohorts 01-02 to 03-04, 02-03 to 04-05, 03-04 to 05-06•Outcome: Successful completion of higher level Basic Skills course or a college-level or transfer-level course in same discipline
Peer GroupingsPeer Groupings
25
Background
• Control for environmental variables
• Geographical or traditional peers may not hold
• Avoid statewide or peer ranking
Method
• Systematic research methods
• Result: peer groups differ for each college performance indicator
Peer DataPeer Data
26
Indicator*Cerritos
RatePeer
AveragePeer Low
Peer High
Progress & Achievement Rate
(degree, certificate, transfer)43.5 45.9 30.3 53.3
Percent Who Earned 30 Units 69.2 69.3 55.6 78.6
Persistence Rate 65.0 66.6 52.1 78.9
Annual Successful Course Completion Rate (Vocational)
74.2 74.6 66.7 85.6
Annual Successful Course Completion Rate (Basic Skills)
57.5 56.4 44.7 68.3
Basic Skills Improvement Rate 52.5 51.4 36.8 76.5
*ESL Improvement Rate is excluded from the peer groupings.
AnalysisAnalysisCollege performance indicators over time
• Steady but slight increase in 3 measures, slight declines in 4 measures over period
• Overall, remained relatively constant
College performance compared to peer colleges• Near average to slightly above average performance
• Basic skills: our best area relative to peers
What do we do to continually improve in all areas?
What do we do to become excellent in peer groupings?
PerspectivePerspective
Embrace the ResultsImprove the Measures/InstrumentsConsider the Context of Learning•Student Work•Teaching•Academic Support•Program Quality•Regional/State/National Issues
Key FindingsKey Findings• Flashes of Excellence • More Commonly between Good and Average
Compared to Peers• No Academic Measures Point to Failure• Some Areas Have Improved Significantly; Most Flat
to Minimal Improvement.
Cerritos College has the potential to be great, but we are not there yet.
The PlanThe PlanHow do we improve learning at Cerritos College?•Revive the Academy—The Academic Community•Develop an Agenda for Student Success. •Address the Basics/Fundamentals
• Student Work • Program Excellence
• Teaching Expertise • Academic Support
Student Learning
Teaching Expertise
Academic Support
Program Excellence
Student Success
Agenda for Agenda for Student SuccessStudent Success
Student LearningStudent Learning
Implementation•1st Draft of Student Learning Program, Spring 2008•Implementation, 2008-09•Needs Input from Faculty, Managers and Staff
Collectively Teaching Students How to Learn•Assimilate Students into an Academic Lifestyle•Create Environment with High Expectations•Develop and Sustain Learning Support.
Student LearningStudent Learning
Primary Elements• ID model student practices that lead to
student success• Campaign to raise student awareness of
these practices• Resources to teach students these
practices• Celebration of students that excel
academically• Ongoing management of the program
Teaching ExpertiseTeaching Expertise
Ongoing Development of Great Teaching
•Revive Discussion of Pedagogy at Cerritos College•Develop/Maintain Hiring Practices that Secure Excellent Faculty (Restore/Repair Part-Time Hiring Procedures)
• Enhance Professional Development Opportunities
• Celebrate Great teaching through the Outstanding Faculty Awards
• Develop Technology Based Education Guidelines
Academic SupportAcademic SupportUnderscores the importance of infrastructure and support systems to our academic program. •Campus Transformation Plan—The Campus Transformation Plan must SERVE the academic program.•IT Resources—IT resources currently impacting the academic environment include TalonNet, PeopleSoft, the College web, faculty/department web pages, campus email and more. We need to extend support to each of these.
• Enrollment Flexibility—Departments/Divisions should be given more enrollment latitude with regard to section enrollment.
Academic SupportAcademic Support
• Sustain State of Education Address • Develop Funding Plan for Agenda for
Student Success• Revise the College Strategic Plan— The
College Strategic Plan is due to be rewritten in 2008. In revising the Plan, we need to place greater emphasis on learning related objectives and less emphasis on systems related objectives.
Program ExcellenceProgram Excellence• Program Review—Continue to support program review and
develop a non-instructional program review process• Develop an Integrated Basic Skills Program—The Developmental
Education Committee will finish the draft of this plan by May 2008 • Develop an Integrated Transfer Program—We need to develop a
unified approach to transfer that is coordinated through the Transfer Center—one message; one approach
• Support Career and Technical Education Programs—Job placement; career counseling and more.
Getting StartedGetting Started
• Prioritize the Agenda
• Develop the Agenda
• Fund the Agenda
• Integrate the Agenda