Student Satisfaction Spring 2007 (long version) Institutional Research and Planning.

Student SatisfactionSpring 2007 (long version)

Institutional Research and Planning

Undergraduate student sample

2007

Sample 2007 Actual

School Newark College of Engineering 53% 53% School of Management 5% 8% College of Science and Liberal Arts 10% 9% College of Computing Sciences 18% 16% New Jersey School of Architecture 14% 14% Standing Freshman 24% 22% Sophomore 18% 19% Junior 23% 25% Senior 35% 34% Gender Male 74% 81% Female 26% 19% Admissions status Transfer student 27% 32% Non-transfer student 73% 68%

19 % response rate

If you could start over again, would you go to NJIT?Undergraduate students

Definitely no6%

Probably no25%

Probably yes47%

Definitely yes22%

Undergraduate student satisfactionImportance and Satisfaction [percentage]

Importance Satisfaction (n = 847) (n = 847) Personal security and safety on campus. 88% 74% Fairness of rules concerning student conduct. 72% 62% Quality of your own academic program. 91% 61% Availability of campus computing resources. 78% 61% Support for computer hardware and software. 76% 56% Availability of academic advisement. 81% 54% Opportunity for involvement in student organizations and events. 59% 53% Relevance of coursework to career development. 88% 51% Opportunities to work with other students in teams. 60% 51% Overall quality of instruction. 89% 49% Quality of academic advisement. 83% 49% General condition of buildings and grounds. 83% 49% Billing and fee payment policies & procedures 75% 49% Overall satisfaction with the registrar’s office. 75% 48% Overall satisfaction with financial aid services. 79% 46% Availability of cultural and social events. 52% 43% Availability of parking 79% 42% Intercollegiate athletics program. 39% 37% Feeling of community spirit on campus. 67% 33% Opportunities to work on research projects with faculty. 62% 31% Quality of campus life. 75% 30% Overall satisfaction with food services. 81% 28% Overall satisfaction with NJIT. 85% 50%

Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importanceSatisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate student satisfactionImportance and Satisfaction [means]

Importance Satisfaction (n = 847) (n = 847) Personal security and safety on campus. 4.49 3.96 Availability of campus computing resources. 4.18 3.69 Fairness of rules concerning student conduct. 4.05 3.69 Quality of your own academic program. 4.58 3.64 Opportunity for involvement in student organizations and events. 3.65 3.55 Support for computer hardware and software. 4.16 3.52 Availability of academic advisement. 4.20 3.48 Opportunities to work with other students in teams. 3.69 3.47 Overall quality of instruction. 4.62 3.42 Quality of academic advisement. 4.29 3.38 Relevance of coursework to career development. 4.50 3.38 General condition of buildings and grounds. 4.19 3.33 Availability of cultural and social events. 3.52 3.33 Overall satisfaction with the registrar’s office. 4.10 3.32 Billing and fee payment policies & procedures 4.12 3.32 Overall satisfaction with financial aid services. 4.20 3.24 Intercollegiate athletics program. 3.10 3.17 Availability of parking 4.23 3.06 Opportunities to work on research projects with faculty. 3.80 3.01 Feeling of community spirit on campus. 3.84 2.94 Quality of campus life. 4.04 2.91 Overall satisfaction with food services. 4.26 2.75 Overall satisfaction with NJIT. 4.38 3.35


Histogram of Overall Undergraduate Satisfaction

6543210

Overall satisfaction with NJIT

300

250

200

150

100

50

0

Fre

qu

ency

Mean = 3.35Std. Dev. = 0.974N = 701

Overall UndergraduateSatisfaction Spring 2007

Undergraduate student satisfactionOverall Satisfaction

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp. % Very Sat./Sat. % Very Imp./Imp. % Very Sat./Sat.

Overall satisfaction with NJIT. 90% 52% 85% 50%


Overall Undergraduate satisfaction with NJITFive year comparison

Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

3.353.34

3.23.18

3.21

3.05

3.10

3.15

3.20

3.25

3.30

3.35

3.40

2003(n=522)

2004(n=906)

2005(n=456)

2006(n=936)

2007(n=847)

Undergraduate student satisfactionAcademics

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp.

% Very Sat./Sat.

% Very Imp./Imp.

% Very Sat./Sat.

A c a d e m i c s

Quality of your own academic program. 93% 63% 91% 61%

Availability of academic advisement. 84% 58% 81% 54%

Quality of academic advisement. 87% 54% 83% 49%

Overall quality of instruction. 92% 53% 89% 49%

Relevance of coursework to career development. 90% 51% 88% 51%

Opportunities to work with other students in teams. 60% 44% 60% 51%

Opportunities to work on research projects with faculty. 60% 27% 62% 31%

** Increases over the previous year are highlighted.

Undergraduate student satisfactionCampus Life

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp.

% Very Sat./Sat.

% Very Imp./Imp.

% Very Sat./Sat.

C a m p u s L i f e

Opportunity for involvement in student organizations and events. 56% 47% 59% 53%

Availability of cultural and social events. 52% 38% 52% 43%

Quality of campus life. 69% 28% 75% 30%

Feeling of community on campus. 59% 25% 67% 33%


Undergraduate student satisfactionComputers

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp.

% Very Sat./Sat.

% Very Imp./Imp.

% Very Sat./Sat.

C o m p u t e r s

Availability of campus computing resources. 80% 62% 78% 61%

Support for computer hardware and software. 70% 50% 76% 56%


Undergraduate student satisfactionPublic Safety/Buildings & Grounds

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp. % Very Sat./Sat. % Very Imp./Imp. % Very Sat./Sat.

P u b l i c S a f e t y / B u i l d I n g s & G r o u n d s

Personal security and safety on campus. 90% 74% 88% 74%

General condition of buildings and grounds. 78% 47% 83% 49%

Availability of parking 75% 45% 79% 42%


Undergraduate student satisfactionOn-campus Food Services

2006 2007

(n = 936) (n = 847)

% Very Imp./Imp.

% Very Sat./Sat.

% Very Imp./Imp.

% Very Sat./Sat.

O n – c a m p u s f o o d s e r v i c e s

Overall satisfaction with food services. 77% 31% 81% 28%

The selection of food available. - - 80% 31%

The quality of food available. - - 82% 27%

The value for price paid. - - 80% 18%

Promptness of service. - - 77% 41%

Courteousness of food staff. - - 75% 51%

Hours of food service operation. - - 78% 34%

Undergraduate student satisfactionStudent Services

2006 2007

(n = 936) (n = 847)

% Very

Imp./Imp. % Very

Sat./Sat. % Very

Imp./Imp. % Very

Sat./Sat.

S t u d e n t S e r v i c e s

Overall satisfaction with the registrar’s office 86% 59% 75% 48%

Fairness of rules/policies governing student conduct. 75% 51% 72% 62%

Billing and fee payment policies & procedures 78% 44% 75% 49%

Overall satisfaction with financial aid services. 79% 40% 79% 46%


Five year comparison

2003 2004 2005 2006 2007

(n = 522) (n = 906) (n = 456) (n = 936) (n=847)

Personal security and safety on campus 3.75 3.89 3.99 3.92 3.96

Availability of campus computing resources 3.17 3.45 3.49 3.66 3.69

Fairness of rules concerning student conduct 3.33 3.44 3.44 3.45 3.69

Quality of own academic program 3.57 3.54 3.54 3.60 3.64

Opportunity for involvement in student organizations and events 3.00 3.37 3.35 3.45 3.55

Support for computer hardware and software 2.89 3.20 3.29 3.36 3.52

Availability of academic advisement 3.33 3.53 3.56 3.48

Opportunities to work with other students in teams 3.27 3.32 3.31 3.36 3.47

Quality of academic advisement 3.26 3.35 3.42 3.46 3.38

Overall quality of instruction 3.39 3.25 3.22 3.42 3.38

General condition of buildings and grounds 3.05 2.99 3.08 3.25 3.33

Availability of cultural and social events 2.85 3.01 3.18 3.19 3.33

Billing and fee payment policies & procedures 2.95 3.32 3.24 3.15 3.32

Overall satisfaction with the registrar’s office 3.53 3.32

Overall satisfaction with financial aid services 2.57 3.10 3.10 3.03 3.24

Intercollegiate athletics program 2.24 2.91 3.02 3.08 3.17

Availability of parking 2.14 3.04 3.03 3.14 3.06

Opportunities to work on research projects with faculty 2.55 2.77 2.78 2.89 3.01

Feel of community on campus 2.53 2.38 2.28 2.65 2.94

Quality of campus life 2.40 2.45 2.49 2.78 2.91

Overall satisfaction with food services 2.14 2.22 2.36 2.72 2.75

Overall satisfaction with NJIT 3.21 3.18 3.20 3.34 3.35


Undergraduate importance vs. satisfaction

High importance, high satisfaction

Personal security and safety on campusQuality of own academic programRelevance of coursework to career developmentOverall quality of instruction

High importance, low satisfaction

Overall quality of food serviceQuality of campus life

Undergraduate correlates of satisfaction

Overall quality of instruction

Overall satisfaction with

NJIT

Quality of campus life

Availability of cultural and social events

Overall satisfaction with food services

.45

.21

.39

.381

2

Overall undergraduate satisfaction by school

CCS CSLA NCE SOA SOM

(n = 149) (n = 83) (n = 449) (n = 122) (n = 42)

% Very Sat./Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

A c a d e m i c s

Availability of academic advisement. 58% 55% 51% 54% 68%

Opportunities to participate in research. 36% 36% 31% 18% 41%

Opportunities to work with other students in teams. 50% 38% 55% 42% 58%

Overall quality of instruction. 55% 47% 48% 46% 57%

Quality of academic advisement. 56% 44% 47% 43% 67%

Quality of your own academic program. 56% 60% 63% 60% 65%

Relevance of coursework to career development. 44% 56% 50% 53% 68%


Student satisfactionBy Undergraduate/GraduateUndergraduate Response Rate: 19%Graduate Response Rate: 24%

Undergraduate Graduate

(n = 847) (n = 566) Difference

(G – U)

Overall satisfaction with food services. 28% 45% 17%

Quality of campus life. 30% 45% 15%

General condition of buildings and grounds. 49% 63% 14%

Billing and fee payment policies & procedures. 49% 62% 13%

Feeling of community on campus. 33% 46% 13%

Overall satisfaction with the registrar’s office. 48% 59% 11%

Support for computer hardware and software. 56% 67% 11%

Overall quality of instruction. 49% 59% 10%

Quality of academic advisement. 49% 57% 8%

Relevance of coursework to career development. 51% 59% 8%

Opportunities to work with other students in teams. 51% 58% 7%

Availability of cultural and social events. 43% 50% 7%

Availability of parking. 42% 48% 6%

Availability of academic advisement. 54% 59% 5%

Opportunities to work on research projects with faculty. 31% 36% 5%

Availability of campus computing resources. 61% 65% 4%

Quality of your own academic program. 61% 63% 2%

Fairness of rules/policies concerning student conduct. 62% 63% 1%

Intercollegiate athletics program. 37% 38% 1%

Personal security and safety on campus. 74% 74% 0%

Opportunity for involvement in student organizations and events. 53% 49% -4%

Overall satisfaction with financial aid office. 46% 39% -7%

Overall satisfaction with NJIT. 50% 56% 6%

Graduate student sample (N=566)

2007

Sample 2007 Actual

School Newark College of Engineering 45% 45% School of Management 8% 10% College of Science and Liberal Arts 10% 10% College of Computing Sciences 32% 28% New Jersey School of Architecture 4% 5% Interdisciplinary Studies 1% 2% Gender Male 66% 70% Female 34% 30% Nationality US Citizen 38% 52% International 62% 48%

24% response rate

If you could start over again, would you go to NJIT?Graduate students

Definitely no8%

Probably no23%

Probably yes50%

Definitely yes19%

Graduate student satisfactionImportance and Satisfaction [percentage]

Importance Satisfaction (n = 566) (n = 566)

Personal security and safety on campus 87% 74% Support for computer hardware and software 81% 67% Availability of campus computing resources 81% 65% Quality of your own academic program 89% 63% General condition of buildings and grounds 82% 63% Fairness of rules/policies concerning student conduct 77% 63% Billing and fee payment policies & procedures 75% 62% Relevance of coursework to career development 87% 59% Overall quality of instruction 86% 59% Availability of academic advisement 78% 59% Overall satisfaction with the registrar’s office 75% 59% Opportunities to work with other students in teams 64% 58% Quality of academic advisement 79% 57% Availability of cultural and social events 57% 50% Opportunity for involvement in student organizations and events 53% 49% Availability of parking 73% 48% Feeling of community on campus 62% 46% Overall satisfaction with food services 72% 45% Quality of campus life 70% 45% Overall satisfaction with financial aid office 74% 39% Intercollegiate athletics program 46% 38% Opportunities to work on research projects with faculty 70% 36% Overall satisfaction with NJIT 82% 56%


Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance

Graduate student satisfactionSorted by importance and satisfaction [means]

Importance Satisfaction (n = 566) (n = 566)

Personal security and safety on campus 4.49 4.00 Availability of campus computing resources 4.21 3.71 Support for computer hardware and software 4.24 3.71 Fairness of rules/policies concerning student conduct 4.12 3.70 General condition of buildings and grounds 4.13 3.65 Quality of your own academic program 4.54 3.63 Availability of academic advisement 4.15 3.61 Opportunities to work with other students in teams 3.76 3.57 Billing and fee payment policies & procedures 4.05 3.57 Overall satisfaction with the registrar’s office 4.05 3.56 Overall quality of instruction 4.42 3.56 Relevance of coursework to career development 4.44 3.54 Quality of academic advisement 4.19 3.54 Opportunity for involvement in student organizations and events 3.55 3.43 Availability of cultural and social events 3.60 3.43 Quality of campus life 3.95 3.29 Feeling of community on campus 3.75 3.28 Availability of parking 4.07 3.27 Overall satisfaction with food services 3.97 3.25 Overall satisfaction with financial aid office 4.08 3.23 Intercollegiate athletics program 3.26 3.18 Opportunities to work on research projects with faculty 3.99 2.99 Overall satisfaction with NJIT 4.25 3.51



Graduate student satisfactionComparison with 2006

2006

Satisfaction 2007

Satisfaction

(n = 507) (n = 566)

Difference (’07 – ’06)

Feeling of community on campus 34% 46% 12%

Billing and fee payment policies & procedures 51% 62% 11%

Support for computer hardware and software 58% 67% 9%

Quality of campus life 38% 45% 7%

Intercollegiate athletics program 31% 38% 7%

Quality of academic advisement 51% 57% 6%

Overall satisfaction with food services 40% 45% 5%

General condition of buildings and grounds 59% 63% 4%

Availability of academic advisement 55% 59% 4%

Overall satisfaction with financial aid office 35% 39% 4%

Relevance of coursework to career development 56% 59% 3%

Availability of cultural and social events 47% 50% 3%

Quality of your own academic program 61% 63% 2%

Fairness of rules/policies concerning student conduct 61% 63% 2%

Personal security and safety on campus 73% 74% 1%

Overall quality of instruction 58% 59% 1%

Opportunities to work with other students in teams 58% 58% 0%

Availability of parking 48% 48% 0%

Opportunity for involvement in student organizations and events 50% 49% -1%

Availability of campus computing resources 68% 65% -3%

Opportunities to work on research projects with faculty 39% 36% -3%

Overall satisfaction with the registrar’s office 64% 59% -5%

Overall satisfaction with NJIT 57% 56% -1%



Histogram of Overall Graduate Satisfaction

6543210

Overall satisfaction with NJIT

250

200

150

100

50

0

Fre

qu

ency

Mean = 3.51Std. Dev. = 0.947N = 459

Overall Graduate Statisfaction Spring 2007

Overall Graduate satisfaction with NJITFour year comparison


3.513.49

3.13

3.31

2.90

3.00

3.10

3.20

3.30

3.40

3.50

3.60

2004(n=338)

2005(n=206)

2006(n=507)

2007(n=566)

Graduate student satisfactionComparison of 2004, 2005, 2006 and 2007

2004 2005 2006 2007 (n = 338) (n = 206) (n = 507) (n=566)

Personal security and safety on campus 3.61 3.85 3.90 4.00

Availability of campus computing resources 3.39 3.47 3.77 3.71

Support for computer hardware and software 3.42 3.36 3.53 3.71

Fairness of rules/policies concerning student conduct 3.50 3.58 3.61 3.70

General condition of buildings and grounds 3.04 3.46 3.59 3.65

Quality of own academic program 3.54 3.34 3.57 3.63

Availability of academic advisement 3.16 3.51 3.61

Opportunities to work with other students in teams 3.55 3.42 3.53 3.57

Billing and fee payment policies and procedures 3.18 3.28 3.36 3.57

Overall satisfaction with the registrar’s office 3.69 3.56

Overall quality of instruction at NJIT 3.46 3.20 3.51 3.56

Relevance of coursework to career development 3.34 3.25 3.48 3.54

Quality of academic advisement 3.27 3.11 3.40 3.54

Opportunity for involvement in student organizations/events 3.36 3.17 3.48 3.43 Availability of cultural and social events 3.27 3.07 3.40 3.43

Quality of campus life 2.78 2.89 3.17 3.29

Feeling of community on campus 2.79 2.90 3.09 3.28

Availability of parking 3.26 3.06 3.34 3.27

Overall satisfaction with food services 2.89 2.70 3.12 3.25

Overall satisfaction with financial aid office 2.88 2.64 2.95 3.23

Intercollegiate athletics program 3.09 3.28 3.21 3.18

Opportunities to work in research projects with faculty 3.02 2.86 3.06 2.99

Overall satisfaction with NJIT 3.31 3.13 3.49 3.51 Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall graduate satisfaction by school

CCS CSLA NCE SOA SOM

(n = 180) (n = 57) (n = 253) (n = 22) (n = 48)

% Very Sat./Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

% Very Sat. / Sat.

A c a d e m i c s

Availability of academic advisement. 55% 69% 58% 85% 51%

Opportunities to participate in research. 32% 55% 37% 22% 17%

Opportunities to work with other students in teams. 59% 51% 55% 60% 74%

Overall quality of instruction. 60% 61% 58% 62% 61%

Quality of academic advisement. 55% 67% 56% 71% 49%

Quality of your own academic program. 61% 70% 61% 62% 67%

Relevance of coursework to career development. 58% 60% 61% 57% 53%


Graduate student satisfactionBy citizenship

US Citizen International (n = 216) (n = 350)

Difference (US – Int’l)

Overall quality of instruction 67% 55% 12% Relevance of coursework to career development 66% 54% 12% Opportunities to work with other students in teams 65% 54% 11% Availability of academic advisement 64% 55% 9% Quality of own academic program 68% 60% 8% Opportunities to work on research projects with faculty 41% 33% 8% Quality of academic advisement 59% 56% 3% Overall satisfaction with the registrar’s office 60% 58% 2% Overall satisfaction with financial aid office 50% 49% 1% Personal security and safety on campus 75% 74% 1% Billing and fee payment policies & procedures 62% 62% 0% Fairness of rules/policies concerning student conduct 61% 64% -3% Availability of parking 45% 50% -5% Overall satisfaction with food services 41% 47% -6% Availability of campus computing resources 61% 67% -6% Intercollegiate athletics program 33% 40% -7% Opportunity for involvement in student organizations and events 43% 51% -8% Quality of campus life 38% 48% -10% Support for computer hardware and software 59% 71% -12% General condition of buildings and grounds 54% 68% -14% Availability of cultural and social events 39% 55% -16% Feeling of community on campus 34% 52% -18% Overall satisfaction with NJIT 66% 50% 16%


Graduate student satisfactionBy enrollment status

Full-time Part-time (n = 417) (n = 149)

Difference (FT – PT)

Opportunity for involvement in student organizations and events 51% 39% 12% Feeling of community on campus 48% 38% 10% Availability of cultural and social events 52% 43% 9% Personal security and safety on campus 76% 69% 7% Intercollegiate athletics program 39% 33% 6% Support for computer hardware and software 68% 62% 6% Overall satisfaction with food services 46% 41% 5% Overall satisfaction with financial aid office 50% 45% 5% Quality of campus life 46% 43% 3% General condition of buildings and grounds 64% 61% 3% Availability of campus computing resources 66% 63% 3% Opportunities to work on research projects with faculty 36% 35% 1% Billing and fee payment policies & procedures 61% 65% -4% Overall satisfaction with the registrar’s office 58% 62% -4% Opportunities to work with other students in teams 57% 62% -5% Quality of own academic program 61% 67% -6% Fairness of rules/policies concerning student conduct 61% 67% -6% Quality of academic advisement 55% 62% -7% Availability of parking 46% 53% -7% Overall quality of instruction 57% 66% -9% Availability of academic advisement 56% 67% -11% Relevance of coursework to career development 55% 69% -14% Overall satisfaction with NJIT 51% 70% -19%


Graduate importance vs. satisfaction

High importance, high satisfaction

Personal security and safety on campusQuality of own academic programRelevance of coursework to career developmentSupport for computer hardware and software

High importance, low satisfaction

Overall satisfaction with financial aid servicesOpportunities to work on research projects with faculty

Appendix 1Overall undergraduate satisfactionOverall undergraduate satisfaction

By SchoolBy School

Appendix 1Overall undergraduate satisfaction by schoolCCS

Overall CCS Satisfaction

2006 (n = 165)

2007 (n = 149)

Difference (’07 – ‘06)

A c a d e m i c s




Quality of academic advisement. 60% 56% -4%

Relevance of coursework to career development. 49% 44% -5%

Availability of academic advisement. 66% 58% -8%

Quality of your own academic program. 65% 56% -9%


Appendix 1Overall undergraduate satisfaction by schoolCSLA

Overall CSLA Satisfaction

2006 (n = 77)

2007 (n = 83)


A c a d e m i c s









Appendix 1Overall undergraduate satisfaction by schoolNCE

Overall NCE Satisfaction

2006 (n = 522)

2007 (n = 449)


A c a d e m i c s





Overall quality of instruction. 52% 48% -4%




Appendix 1Overall undergraduate satisfaction by schoolSOA

Overall SOA Satisfaction

2006 (n = 108)

2007 (n = 122)


A c a d e m i c s






Opportunities to work on research projects with faculty. 32% 18% -14%



Appendix 1Overall undergraduate satisfaction by schoolSOM

Overall SOM Satisfaction

2006 (n = 49)

2007 (n = 42)


A c a d e m i c s









Appendix 2Overall graduate satisfactionOverall graduate satisfaction

By School

Appendix 2Overall graduate satisfaction by schoolCCS

Overall CCS Satisfaction

2006

(n = 141) 2007

(n=180) Difference (’07 – ’06)

A c a d e m i c s









Appendix 2Overall graduate satisfaction by schoolCSLA

Overall CSLA Satisfaction

2006

(n = 53) 2007

(n = 57) Difference (’07 – ’06)

A c a d e m i c s





Opportunities to work with other students in teams. 56% 51% -5%




Appendix 2Overall graduate satisfaction by schoolNCE

Overall NCE Satisfaction

2006 (n = 220)

2007 (n = 253)


A c a d e m i c s







Opportunities to work with other students in teams. 58% 55% -3%


Appendix 2Overall graduate satisfaction by schoolSOA

Overall SOA Satisfaction

2006 (n = 30)

2007 (n = 22)


A c a d e m i c s









Appendix 2Overall graduate satisfaction by schoolSOM

Overall SOM Satisfaction

2006 (n = 45)

2007 (n = 48)


A c a d e m i c s







Opportunities to participate in research. 44% 17% -27%


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Student Satisfaction Spring 2007 (long version) Institutional Research and Planning.

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