Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment
D Ng’ambi
University of Cape Town
Knowledge Resources
ConsultationConsultation
Consultation
Consultation
AB
CD
Question Solution
Help Problem
Reading
Reading
Reading
Reading
StaticDynamic
Crew: Stylus Destroyers
DJ: Discov
er
Consultation
A B
CD
Read / post question
Read / post help
Knowledge Resource
QuestionHelp
ProblemSolution
ARTEFACTS
Read / post solution
Read / post problem
Dynamic knowledge resource
Static Resources
Artefacts of knowledge exchange
Production Process
INTERACTION
SOCIAL ACTION Social Conditions of Production
Structure
A
B
C
D
E
Computer-Mediated Consultation artefacts
Knowledge Sharing Space
Towards understanding
‘meanings’ behind
artefacts
Observable
Unacknowledged Social Conditions
Non-Observable
A
B
C
D
E
Question
ProblemSolution
ARTEFACTS
Help
Web Browser
Web Server
DFAQ Site
Database Backend
Postgres
Users
Interface with
artefacts
User Interface
Database
1
2
3
Interaction
Process of production
Process of interpretation
Artefacts
(Modality)
Structure
Text
Social Action
Description
Interpretation
Explanation
GST
CDA
Interaction
Process of production
Process of interpretation
Artefacts
(Modality)
Structure
Text
Social Action
Description
Interpretation
Explanation
GST
CDA
DFAQ Consultative Environment
Artefact Analysis
Discussion of results
Process of production
Process of interpretation
Text
Description
Interpretation
Explanation
Social conditions of production
INTERACTION
Social conditions of interpretation
CONTEXT
Power
Process of production / interpretation
Artefacts
Facility
Domination
Text
Social Action
Communication
Interpretive Scheme
Signification
Sanction
Norm
Legitimation
Interact
ion
GST
ORGANIZATION LEARNING
ORGANIZATION COMMUNICATION
Artefact Analysis
DFAQ enabled CMC
Immediate experience of actors
Speech Act
Theory
Communicative Action
ORGANIZATION CULTURE
ORG. MEMORY
Actors
DOUBLE
LOOP
LEARN
I
N
G
CDA
DFAQ Digital Genre
sanction
norm
legitimation
power
facility
domination
communication
Interpretive scheme
signification
INTERACTION
(Modality)
Structure
TEXT
Process of Production
Conditions of Production
Process of Interpretation Conditions of Interpretation
SOCIAL ACTION A
B
C
User
Intelligent Questioning Space (IQS)
Query / Retrieval Handler
QRB
New question Similar questions/responses
Database backend
WEB SERVER
1) Search QRB for similarity
2) Add new question
WEB BROWSER
Social Interactions
communicative actionStrategic action
discursive Oriented to understand covert open
communicationpower sanction
signification domination legitimation
Interpretive scheme
facility norm
Process of production
STRUCTURE
(MODALITY)
INTERACTION
Habermas
CDA
GST
Reflection
Decision
Action
Experience
Theory
Practice