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“SUAP”: Firms’ web-platform

Michele PellosoDirector of Industry and Craft Section

Brussels2 March 2015

VENETO REGION PROJECT

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Before the introduction of “SUAP web platform”

Hospital

FireFighters

Police DepartmentInfrastructure

…

+00

MunicipalityCraft Office

Province

+ + + + +

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References

– SUAP is the only access point for firms– SUAP is present in each municipality– SUAP acts in compilance with all public authorities concerned in firms’ request– SUAP service is supported by an informatic process

Directive2006/123/CE

D.P.R. 7 settembre 2010, n.160

works with www.impresainungiorno.gov.it (firm in a day)

Art. 6 Points of Single Contact

Art. 7 Procedures by electronic means Art. 3. «firm-in-a-day» webportal

Art. 4. SUAP features and structure

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After the introduction of “SUAP web platform”

Hospital

Province

Firefighters

Police Departments

Craft Office

fixed deadline

…

Municipality

Infrastructure

Suap Suap

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Aims:

• standardization of administrative procedures• standardize firms’ information at regional level• create a common platform for all public offices at regional level• collaborate at national level with “impresainungiorno.gov.it”

Methods:

• bottom-up strategy• stakeholders and authorities involved to create the new informatic procedures• collaboration among all subjects

Veneto Region Project

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“Suap platform”

Subjects involved

(not all municipalities use same informatic platform)

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Suap

• synergic actions among subjects

• standardized informatic processes

• wizard requests

• firms information acquired automatically by databases

• self-check of written information

• “One Click”

• firm request and information processed by SUAP

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• Requests are directly sent to competent authorities

• Municipality• Province• Police Departments• Craft Office• Firefighters• Hospital• Infrastructure• …

Suap

Suap

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• automatic call for “Services Meeting”(common calendar for public authorities)

Suap

Suap

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• integrated databases– land registry – business register

• informatic system controls authorities working time

• SUAP “manager” warns public authorities of work delay

Suap

Suap

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• competent authorities reply directly in SUAP web-platform

• competent authorities reply within the fixed deadline

• SUAP replays to the firms request

• Municipality• Province• Police Dep.• Department• Firefighters• Hospital• Craft Office• Infrastructure• …

Suap

Suap

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Suap

SUAP informatic process allows to:

• simplify firm’s request• fill only one request• conclude administrative procedure within a fixed deadline

• respect law in force• respect a fixed work time • send firm’s request to competent authorities• facilitate firm’s requests sorting avoiding waste of time looking for competent

authorities

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Abruzzo1%

Basilicata6%

Calabria4%

Campania7%

Friuli Venezia

Giulia2%

Lazio4% Liguria

0%

Lom-bardia19%

Marche0%

Molise1%

Piemonte8%

Puglia8%

Sicilia1%

Trentino Alto

Adige1%

Veneto39%

SUAP process managed by Chambers of Commerce (2013)

Fonte: Corriere della Sera, january 8, 2014

Total: 88.610Venice Region: 34.276

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“Authority Desk– Treviso Municipality”

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Benefits from the “SUAP web platform”and future scenario• simplification of relations among authorities and firms• more effective interaction among public administrations, stakeholders and SUAP• firms’ time and costs reduction• datebases integration = data certainity

• uniform and standardized authorization request procedures at regional level

• paper use reduction

• control action: control of each subject work time (no delay)• control action: trasparecy of administrative process

• multichannel asssistance:– help desk– call center– toll phone number– fast mail reply

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Problems encountred and solutions proposed• not all processes are implemented in SUAP platform (1300/2000 ca.)

• complexity of italian law• dissemination of Veneto Region project

Veneto Region workgroup• procedures coordination• procedures review and update• guarantees processes standardization• guarantees processes simplification• guarantees same law interpretation

• training of subjects involved at regional level

• Workingroup composed by Veneto Region, Municipalities, Chambers of Commerce and other public authorities

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Thanks!

Economic Development DepartmentIndustry and Craft Section

Fondamenta S. Lucia, Cannaregio 23 – 30121 Venice (IT) Tel. +390412795810-5815-5861 - Fax +390412795808

Industria.artigianato@regione.veneto.it