AGENDA SUMMARYSubject to Change
2018
IMPACT 2018 - Agenda Summary (subject to change)
June 6
Wednesday ⋅Day 1June 7
Thursday ⋅Day 2June 8
Friday ⋅Day 3June 4Monday
June 5Tuesday
7:00
8:00
9:00
10:00
11:00
12:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
DevelopersUnite: Coveo Hackathon
Ask Me AnythingBooth & Innovation Showcase
Free time to prepare for party
Attendee Breakfast
Keynote
Unifying Customer Experiences Across the Enterprise - Panel moderated by Jennifer MacIntosh, VP, Customer Success, Coveo
Break
Break
What’s New with Coveo Machine Learning
Finding your Perfect Match: How to Choose an Implementation PartnerFeaturing Paladin, Arke and MC+A
Our Journey: Coveo on Coveo.com
What’s New in Coveo for Microsoft Dynamics
Optimizing Your AutomaticRelevance Tuning and RecommendationsFeaturing Principal Financial Group
Harness the Power of Intelligent Term DetectionFeaturing Xero
Connecting a 150,000-Person Team Working for a HealthierWorldFeaturing Pfizer
From Principles to Practice: How Change Management Impacts Agent AdoptionFeaturing Dell
Using Data to Drive Your Content StrategyFeaturing American OccupationalTherapy Association
The Secret to Getting yourRelevance Project FundedFeaturing Onix
Injecting Relevance and Personalization Into Sanford Health’s WebsiteFeaturing Sanford Health
Getting Started on Your Roadmap to Relevance with Intelligent Query Suggest
Birds of a Feather Lunch
Registration Open
Lunch
Ask Me AnythingBooth & Innovation Showcase
Break
The Virtuous Cycle of Worker and Customer Experience - Featuring Appirio
What’s New in the Coveo AI-Search Platform
PreConferenceTraining
PreConferenceTraining
PreConferenceTraining
PreConferenceTraining
Lunch Lunch
PreConferenceTraining
KCS® Roundtablewith Coveo
Attendee Breakfast
Keynote
Ask Me AnythingBooth & Innovation Showcase
Moving Forward: Digital Transformation in the Eraof Relevance - Mark Floisand, CMO, Coveo
Break
Coveo All Access Lunch
Okay Coveo: Let’s Talk Conversational InterfacesFeaturing TechAspect
Simplifying Personalizationwith Machine Learning Featuring Pet Supplies Plus
Coveo for SitecoreTips & Tricks Featuring Rightpoint and Hub International
Make it Easier: ImprovingSelf-Service for Your Customers Featuring Salesforce
Welcome ReceptionThe Big Bash: Coveo Community Party
What’s New in Coveo for Salesforce
What’s New in Coveo for Sitecore
REGISTER TODAY
Jim Roth, Senior Vice President, Services IT, Dell Technologies
The Present and Future of the Coveo Platform Laurent Simoneau, Co-founder, President and CTO, Coveo
Featuring SalesforceSarah Franklin, Executive Vice President of Developer Relations and General Manager of Trailhead, Salesforce
Welcome Keynote
Making Business Personal with Relevance Louis Têtu, Chairman and CEO, Coveo
Featuring Dell
Coveo Customer Awards
D A Y 1
WEDNESDAY ⋅ JUNE 6
Louis TêtuC H A I R M A N A N D C E O , C O V E O
Making Business Personal with Relevance
J U N E 6 ⋅ D AY 1 ⋅ 1 : 0 0 P M
WELCOME KEYNOTE
Relevance and personalization drive business. Hear Coveo’s vision
for creating and extending greater personalization and relevance
across the enterprise. Hear from special guests who will share
their experiences using AI-powered search to create more relevant
experiences for their customers, partners and employees… and
why the technology is at the core of business' ability to remain
relevant today.
F e a t u r i n g :
J I M R O T H , S E N I O R V I C E P R E S I D E N T , S E R V I C E S I T ,
D E L L T E C H N O L O G I E S
Jim Roth
B A C K T O A G E N D A
The Present and Future of the Coveo Platform
J U N E 6 ⋅ D AY 1 ⋅ 2 : 0 0 P M
WELCOME KEYNOTE
Coveo founder and CTO, along with our product leadership
team, explain what has gone into creating the ultimate
relevance platform and offer a sneak peek of some upcoming
innovative developments.
Laurent SimoneauC O - F O U N D E R , P R E S I D E N T A N D C T O , C O V E O
F e a t u r i n g :
B A C K T O A G E N D A
E X E C U T I V E V I C E P R E S I D E N TO F D E V E L O P E R R E L A T I O N S
A N D G E N E R A L M A N A G E R O FT R A I L H E A D , S A L E S F O R C E
Sarah Franklin
What’s New in Coveo for Salesforce
J U N E 6 ⋅ D AY 1 ⋅ 3 : 4 5 P M
Join us for a preview of all the exciting new
features in Coveo for Salesforce, including how
the new Lightening console is radically improving
the experience for both support agents and reps.
SawanDeshpande
V P , S A L E S F O R C E L I N E O F B U S I N E S S , C O V E O
Greg LaporteP R O D U C T M A N A G E R , C O V E O F O R S A L E S F O R C E
B A C K T O A G E N D A
There are some exciting new features coming for
Coveo for Sitecore later this year. Get a first
glance at what they are and get an overview of
the new Coveo Hive Framework. Simon LangevinP R O D U C T M A N A G E R F O R C O V E O F O R S I T E C O R E , C O V E O
What’s New in Coveo for Sitecore
J U N E 6 ⋅ D AY 1 ⋅ 3 : 4 5 P M
B A C K T O A G E N D A
What’s New in the Coveo AI-Search Platform
J U N E 6 ⋅ D AY 1 ⋅ 4 : 4 5 P M
Our AI-Search Platform lets you leverage the power of
Coveo virtually anywhere in your organization for any
use case imaginable. Learn more about our new
technical option: Coveo on Elasticsearch and what
search can do for you! Gauthier RobeV P P R O D U C T S , C O V E O
B A C K T O A G E N D A
B A C K T O A G E N D A
DevelopersUnite: Coveo Hackathon
J U N E 7 ⋅ D AY 2 ⋅ 8 : 0 0 A M t o 5 : 0 0 P M
Join your peers in an exciting full day Hackathon, where
you'll take all the great capabilities of Coveo, and race
against the clock to build something special. You might
even have a chance to showcase your results to other
Impact attendees!
D A Y 2
THURSDAY ⋅ JUNE 7
KCS® Roundtablewith Coveo
J U N E 7 ⋅ D AY 2 ⋅ 7 : 0 0 A M
This is a continuation of our monthly roundtable
webinar where we tackle the big questions, challenges
and strategies at each of the key milestones along the
KCS ® journey.
F e a t u r i n g :
Laurel Poertner
D I R E C T O R O F E D U C A T I O N S E R V I C E S , C O V E O
Rocco CervantesS R . T E C H N I C A L S U P P O R T O P E R A T I O N S A D V O C A T E ,M E D A L L I A
B A C K T O A G E N D A
Jennifer MacIntoshV P O F C U S T O M E R S U C C E S S , C O V E O
Unifying Customer Experiences Acrossthe Enterprise with AI-Powered Search
J U N E 7 ⋅ D AY 2 ⋅ 9 : 0 0 A M
KEYNOTE
This interactive panel of program leaders are infusing
relevance across their customers’ journey. Discover what
goes on behind the scenes to deliver remarkable customer
experiences.
Jamie BattinD I R E C T O R O F C U S T O M E R C O M M U N I T Y , E L L U C I A N
Keith KmettD I R E C T O R O F D I G I T A L C U S T O M E R E X P E R I E N C E , P R I N C I P A L F I N A N C I A L G R O U P
Panel moderated by
F e a t u r i n g :
B A C K T O A G E N D A
Richard TessierC O - F O U N D E R & S V P P R O D U C T S , C O V E O
What’s New with Coveo Machine Learning This session will explore all the great features of Coveo
Machine Learning that you might not even know exist.
Understand how to make better use of them and get a
sneak preview of what's coming next!
J U N E 7 ⋅ D AY 2 ⋅ 1 0 : 1 5 A M
B A C K T O A G E N D A
Marie-Michèle CaronS R G L O B A L D I R E C T O R , A L L I A N C E S& P A R T N E R S H I P S , C O V E OFinding Your Perfect
Match: How to Choose an Implementation Partner
Choosing the right implementation partner shouldn’t be harder
than implementing your new technology. But with so many out
there to choose from, how do you make sure you’ve found the
right fit? Our panel offers tips to find your perfect match.
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 1 0 : 1 5 A M
Margaret WiseV P S T R A T E G Y , A R K E
Michael CizmarP R E S I D E N T A N D M A N A G I N GD I R E C T O R , M C + A
Bojan KalajdzicV P S A L E S F O R C E C L O U D C R M ,
P A L A D I N G R O U P
B A C K T O A G E N D A
What’s New in Coveo for Microsoft Dynamics
J U N E 7 ⋅ D AY 2 ⋅ 1 1 : 1 5 A M
We recently announced the official launch of Coveo for
Microsoft Dynamics. We’re taking a deeper dive into
the capabilities of this new solution and how it helps
increase relevance for Dynamics users.
F e a t u r i n g : Patricia LeinoS E N I O R S U P P O R T M A N A G E R , T Y L E RT E C H N O L O G I E S
Nicolas Bordeleau
V P P R O D U C T S , C O V E O
B A C K T O A G E N D A
Diane TetraultS E N I O R D I R E C T O R , P R O D U C T M A R K E T I N G ,C O V E O
DominicLajoieS V P G L O B A LS E R V I C E S ,C O V E O
Our Journey: Coveo on Coveo.comWhat happens when the leader in insight engines
applies its own technology to its website and internal
systems in order to deliver personalized, relevant
experiences at scale? Hear some of the lessons learned
from our own implementation of Coveo across Coveo.
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 1 1 : 1 5 A M
B A C K T O A G E N D A
Birds of a Feather Lunch
J U N E 7 ⋅ D AY 2 ⋅ 1 2 : 0 0 A M
Grab lunch and discuss top-of-mind topics with
peers, partners and Coveo’s product teams.
// Customer Feedback Sessions
B A C K T O A G E N D A
Jaison SmithS R . M A N A G E R B U S I N E S S S E R V I C E S S O L U T I O N A R C H I T E C T , P F I Z E R
Jason MlyniecC U S T O M E R S U C C E S S M A N A G E R , C O V E O
Connecting a 150,000-Person Team Working for a Healthier World
Rolling out a new intranet across 150,000 users - and having
those users rave about the results - can be a daunting task.
Hear from Pfizer how they successfully pulled off this feat with
BT on Demand and how they used Coveo to help.
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 1 : 0 0 P M
B A C K T O A G E N D A
Steve DiMilloC U S T O M E R S U C C E S SM A N A G E R , C O V E O
From Principles to Practice: How Change Management Impacts Agent Adoption
Learn why change management matters and how to use these
practices to increase adoption and create value for
employees.
Kay StonerP R I N C I P A L P R O G R A MM A N A G E R , D E L L E M C
Rupa PatnaikP R O D U C T M A N A G E M E N T ,D E L L T E C H N O L O G I E S
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 1 : 0 0 P M
B A C K T O A G E N D A
Using Data to Drive Your Content StrategyHow do you know what content will work best on your
website and digital properties? You can guess or you
can let your customers tell you. Learn how AOTA
leveraged Coveo analytics to create a smart content
strategy directly driven by visitor needs.
Stephanie YamkovenkoW E B E D I T O R A T A M E R I C A N O C C U P A T I O N A LT H E R A P Y A S S O C I A T I O N
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 2 : 0 0 P M
B A C K T O A G E N D A
J U N E 7 ⋅ D AY 2 ⋅ 2 : 0 0 P M
Getting Started on YourRoadmap to Relevance with Intelligent Query Suggest
Get started on charting your strategy to relevance with
a deep dive into Intelligent Query suggest - the first
stage of our Coveo Relevance Maturity Model™. Learn
how to use the CRMM™ to assess and define your
relevance maturity.
F e a t u r i n g :
B A C K T O A G E N D A
The Secret to Gettingyour Relevance Projects Funded
J U N E 7 ⋅ D AY 2 ⋅ 3 : 1 5 P M
Looking to launch new initiatives and kick off projects
to position your company for the future? Get tips on
how to secure internal funding & support.
F e a t u r i n g : Bryan McKayE N G A G E M E N T M A N A G E R – S E A R C H & K N O W L E D G E D I S C O V E R Y , O N I X N E T W O R K I N G C O R P .
B A C K T O A G E N D A
Jason MlyniecC U S T O M E R S U C C E S S M A N A G E R , C O V E O
Optimizing Your AutomaticRelevance Tuning and Recommendations
Discover practical tips and best practices for using ART
and recommendations to improve your business
outcomes, with a full walk through from planning to
measurement and evaluation.
Keith KmettD I R E C T O R O F D I G I T A L C U S T O M E R E X P E R I E N C E , P R I N C I P A L F I N A N C I A L G R O U P
F e a t u r i n g :
J U N E 7 ⋅ D AY 2 ⋅ 3 : 1 5 P M
B A C K T O A G E N D A
Injecting Relevance and Personalization IntoSanford Health’s Website
J U N E 7 ⋅ D AY 2 ⋅ 4 : 1 5 P M
How do you maximize your Coveo for Sitecore investment and go
far beyond search into true relevance? Join this session to learn
how Sanford Health leveraged Coveo across a number of website
properties to create a variety of exceptional experiences on all of
their key landing pages: Doctors, Locations, Events and Services.
F e a t u r i n g : Wade HumphreysS R . E X E C U T I V E D I R E C T O R - D I G I T A L M A R K E T I N G , S A N F O R D H E A L T H
B A C K T O A G E N D A
Harness the Power of Intelligent TermDetection
J U N E 7 ⋅ D AY 2 ⋅ 4 : 1 5 P M
Using Machine Learning to understand true intent allows for
Intelligent Term Detection without the effort to build
dictionaries or extensive manual model training. Learn how to
implement and make this work better for your users.
F e a t u r i n g :
B A C K T O A G E N D A
D A Y 3
FRIDAY ⋅ JUNE 8
Mark FloisandC M O , C O V E O
Moving Forward: Digital Transformation in the Era of Relevance
J U N E 8 ⋅ D AY 3 ⋅ 9 : 0 0 A M
KEYNOTE
Digital transformation is not just a buzz word. An AI-powered
insight engine equips your customers and employees with the
most relevant information, for an exceptional end-to-end
digital experience.
B A C K T O A G E N D A
Okay Coveo: Let’s Talk Conversational Interfaces
J U N E 8 ⋅ D AY 3 ⋅ 1 0 : 1 5 A M
In this session we'll talk about conversational interfaces, what they
are, how to plan for them, and - more importantly - design them.
We'll take a look at various chatbots, including one developed by
TechAspect, and cover the business cases and integration gotchas.
You'll leave with a clear understanding of what conversational
interfaces are and when to offer them.
F e a t u r i n g :
Gauthier Robe
V P P R O D U C T S ,C O V E O
Thom Howard. N E T P R A C T I C ED I R E C T O R , T E C H A S P E C T S O L U T I O N S
B A C K T O A G E N D A
SimplifyingPersonalization with Machine Learning
J U N E 8 ⋅ D AY 3 ⋅ 1 0 : 1 5 A M
Power your website personalization with machine
learning, and find out how search-driven
personalization has increased conversion rates and
revenue.
F e a t u r i n g :JohnathonKoweckE C O M M E R C E S R . O P E R A T I O N S M A N A G E R , P E T S U P P L I E S P L U S
Jason MlyniecC U S T O M E R S U C C E S S M A N A G E R , C O V E O
B A C K T O A G E N D A
Adam Palmer
Randy SepeC S G S T R A T E G Y A N D O P E R A T I O N S M A N A G E R , S A L E S F O R C E . C O M
C U S T O M E R S U C C E S S M A N A G E R , C O V E O
Make it Easier: Improving Self-Service for Your Customers
J U N E 8 ⋅ D AY 3 ⋅ 1 1 : 1 5 A M
Helping customers self-serve leads to a host of benefits. We'll
talk about ways Coveo can help, and hear from the team at
Salesforce themselves on lessons learned and how they
leverage Coveo to improve their own case deflection and
customer self-service across the business.
F e a t u r i n g :
B A C K T O A G E N D A
Mike NeilsonD I R E C T O R O F D I G I T A L M A R K E T I N G – H U B I N T E R N A T I O N A L
Rey NungarayG R O U P E X P E R I E N C E D I R E C T O R – R I G H T P O I N T
B A C K T O A G E N D A
Simon LangevinP R O D U C T M A N A G E R F O R C O V E O F O R S I T E C O R E , C O V E O
Coveo for SitecoreTips & Tricks
J U N E 8 ⋅ D AY 3 ⋅ 1 1 : 1 5 A M
Take a guided deep dive into the functionality of Coveo for
Sitecore and learn how one of the world's largest insurance
brokers, HUB International, delivered a customer-centric
digital transformation with partner Rightpoint.
F e a t u r i n g :