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Submit, feed back, publish: Using Blackboard to enhance students’ assessment experience and improve administrative process efficiencies Louise Thorpe Program Manager, Bb Consulting
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Submit, feed back, publish: Using Blackboard to enhance students’ assessment
experience and improve administrative process efficiencies
Louise ThorpeProgram Manager, Bb Consulting
Louise Thorpe
Program Manager – Blackboard Consulting
Universities, colleges and professional education
Strategy, implementation and change management
UK, Ireland, Netherlands, Belgium, Scandinavia
2005-2010 Head of Academic InnovationSheffield Hallam University
2003-2005 Head of Learning Strategy and EnhancementUniversity of Sheffield
1999-2003 e-learning@shu Project ManagerSheffield Hallam University
About Me
About you
Overview
Technology to support assessment and feedback
Focus on online coursework management
Drivers to make greater use of technology in assessment
3 case studies
Share experiences and Q&A
Assessment and Feedback Platform
OnlineTesting
Assessing Online Activity
Online Grades and Feedback
Online Administration of Coursework
A&F
OnlineTesting
Routine online tests
Online diagnostics Online summative exams
A&F
Assessing discussion
Assessing Online Activity
Assessing blogs wikis etc
ePortfolios
A&F
Assessment and Feedback Platform
OnlineTesting
Assessing Online Activity
Online Grades and Feedback
Online Administration of Coursework
A&F
OnlineSubmission
Onscreen Marking
Text matching/Plagiarism detection
Online Administration of Coursework
A&F
Delivery of marksonline
Delivery of feedback online
Online Grades and Feedback
Publishing grades online
A&F
Common Drivers
Student expectations• expectation of online transactions and services
High student numbers • assessment types that can handle high volumes• ability to deliver grades and feedback at scale
New and expanding global markets • effective processes for fully online assessment
management and feedback delivery
Cost, efficiency and effectiveness• workflow efficiency and accuracy
Additional UK Drivers
National Student Survey (2011)• 83% satisfied with overall experience • 68% satisfied with their assessment and feedback
experience
New higher education funding regime (2012)• Switches primary cost of HE from public purse to student• Students are paying more but institutional income
remains same • Institutions anticipate that prospective students:
– will seek evidence of quality from information in the public domain – will look for indicators of “distinctiveness” in student experience– will have higher customer expectations
Institutional starting points
Strategic “we want to define an assessment and feedback strategy/policy”
Implementation “we want to have 100% online submission”
Tactical “we want a tool that will improve deliver feedback”
Operational “we need to establish key service foundations”
Scenario 1 (end to end)
Online Administration of Coursework
Online Submission
Onscreen Marking
Online Grades and Feedback
Online Delivery of Marks &
Feedback in Bb
Online Publication
of Grades in SIS
University of Salford• 3 Colleges and MediaCity in Manchester• 20,000 students• 2,500 staff• Existing use of Turnitin for some e-submission• Workflow efficiency alongside upgrade to Bb9.1 • Administering Academic Progress and
Blackboard Programme
Challenges• How to reduce the number of exceptions to
online submission?
• How to improve workflow for the transaction of handling coursework collection, feedback and return?
• How to improve grade collation process - double mark entry?
• E-submission and tools in use• Detailed design requirements• Blackboard – Student Record System
integration planning• Feasibility of timeline
– Decisions required– Technical build– Process redesign impact – Staff development
Scenario 2 (establishing the basics)
Online Administration of Coursework
Online Submission
Onscreen Marking
Online Grades and Feedback
Online Delivery of Marks &
Feedback in Bb
Online Publication
of Grades in SIS
Staffordshire University• 2 campuses – Stoke-on-Trent, Stafford• 16,000 students• 2,000 staff• enhance assessment and feedback experience
of students through the application of technology to support e-assessment, e-assignment management and importantly feedback
Challenges• How to meet student expectations of online
submission and support growth in distance learning?
• What are we able to deliver with the core functionality that we already have?
• What is the academic change process required to move online submission and online publication of marks and feedback to “business as usual”?
Design and discovery
Online Administration of Coursework
Online Submission
Onscreen Marking
Online Grades and Feedback
Online Delivery of Marks &
Feedback in Bb
Online Publication
of Grades in SIS
Implementation planning- What needs to be in place
- Technical infrastructure and service resilience- Core system integration- Upgrade to latest version
- What needs to be done- Regulations and recommendations- Staff development, training and support- Impact on practice- Academic change process
Scenario 3 (extending out the platform)
24
Online Administration of Coursework
Online Submission
Onscreen Marking
Online Grades and Feedback
Online Delivery of Marks &
Feedback in Bb
Online Publication
of Grades in SIS
Third party receipting Batch down/upload of feedback
Grades Transfer
Technical solutions
Case study 3: Extending out the platform
University of the West of England• 4 campus sites in and around Bristol• 30,000+ students (full-time, part-time and sandwich)• 3,500 staff• Bb rolled out in 2004 and used institution-wide
(>500k logins per month)• One University Administration
....partnering for custom development to meet UWE’s business process needs
Case study 3: University of the West of England
Challenges• How to get the marks from Blackboard to the
student record system with minimum administrative intervention?
• How to accommodate local assessment policies (e.g. student anonymity, second marking approaches)?
• How to achieve consistency given diverse staff IT skills and awareness?
Starting point
BlackboardAssignment
BlackboardGrade Centre
ISISMarks
Validation and
Import
Encourage adoption
BlackboardAssignment
BlackboardGrade Centre
ISISMarks
Validation and
Import
Marks and Feedback
Tool
Easy for staff to put feedback files alongside marks
Student Receipts
Provide student with a detailed receipt of submission
Offline Marking
Tool
Blackboard to SIS workflow
BlackboardAssignment
BlackboardGrade Centre
ISISMarks
Validation and
Import
Marks and Feedback
Tool
Student Receipts
Offline Marking
Tool
Grade Mapping Tool
Get the marks into
ISIS ??
ISISWork Item
Data Extract
CreateBlackboardAssignment
By using data from ISIS to create Bb Assignment and associated Grade Centre columns can we can specify what
Extract Marks
to extract
Result - End to end process
Staff publish assignment details to students online Students submit coursework files online System issues a detailed receipt to students Staff access in one place and online to all assignments Staff easily download work to mark offline Staff easily upload all marks with feedback files Students access in context and online marks and feedback All coursework marks are visible to staff and students in Bb System transfers marks to SIS for processing and
publication
Summary
Case study 1 – Salford
Complementary technologies
Admin process change
Case study 2 – Staffordshire
Within existing Bb toolset
Hearts and minds of academic practice
Case study 3 - University of the West of England
Core Bb technologies with bespoke enhancements
Admin efficiencies and scale
