Succesful Tech Roll Out Sd

San Diego CCTV - 10 Steps San Diego CCTV - 10 Steps to a Successful A to a Successful A

Technology RolloutTechnology RolloutBY: MARK ALLENBY: MARK ALLEN

SanDiegoCCTVExpert.com SanDiegoCCTVExpert.com 800-203-9841800-203-9841

• Anytime you have to roll out a new technology, whether Anytime you have to roll out a new technology, whether it's through an office complex, or across a state wide it's through an office complex, or across a state wide operation, or even a national one, you're dealing with a operation, or even a national one, you're dealing with a task deep in the art of logistics. task deep in the art of logistics.

• As Clausewitz said of warfare, "As Clausewitz said of warfare, "Amateurs study tactics, Amateurs study tactics, professional study logisticsprofessional study logistics", and this simple analogy ", and this simple analogy applies to technology as well.applies to technology as well.


Summarize Your ProjectSummarize Your Project

• Your project should contain the requirements of what your Your project should contain the requirements of what your organization stands to gain from implementing it.organization stands to gain from implementing it.

• It should mention possible obstacles or pitfalls.It should mention possible obstacles or pitfalls.• If you're waiting for feature implementations that aren't If you're waiting for feature implementations that aren't

present yet, mark their delivery dates in this summary.present yet, mark their delivery dates in this summary.


Select Your VendorSelect Your Vendor

• The most important attribute your vendor must posses is a The most important attribute your vendor must posses is a history of communications ability and reliability. history of communications ability and reliability.

• Nothing will destroy your plans faster than a vendor telling Nothing will destroy your plans faster than a vendor telling you that the dog ate their homework, or finding out that you that the dog ate their homework, or finding out that they've run down a rabbit hole. they've run down a rabbit hole.

• Look for vendors with a proven track record first, and Look for vendors with a proven track record first, and always ask to talk to prior clients about what worked and always ask to talk to prior clients about what worked and didn't work.didn't work.

• Always remember to ask what kind of support they will be Always remember to ask what kind of support they will be offering after all work is completed offering after all work is completed


Set Your Project TeamSet Your Project Team

Your project team Your project team should be made up of should be made up of people who know people who know your corporate culture your corporate culture this goes for the this goes for the vendors you choose vendors you choose as well. Make sure as well. Make sure there's a clear line of there's a clear line of communication and communication and hierarchy.hierarchy.


Beta Test In One LocationBeta Test In One Location

• Always, always, always budget time and resources to do Always, always, always budget time and resources to do the rollout in one location. the rollout in one location.

• In technology, as in true love, nothing ever runs straight In technology, as in true love, nothing ever runs straight and true. Better to work out the kinks early in the small and true. Better to work out the kinks early in the small scale, then scale it up to multiple locations. scale, then scale it up to multiple locations.

• Make sure to document what you learned; the people who Make sure to document what you learned; the people who set the pilot location up may not be around to set up set the pilot location up may not be around to set up subsequent locations, and getting the benefit of their subsequent locations, and getting the benefit of their experience means getting them to document everything experience means getting them to document everything that was done, and why.that was done, and why.


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Initiate The ContractsInitiate The Contracts

• Once the pilot location is running, develop your target Once the pilot location is running, develop your target deployment list. deployment list.

• Clearly define what's expected, early in the rollout. Clearly define what's expected, early in the rollout. Describe each facility, and get every little detail accounted Describe each facility, and get every little detail accounted for here so you don’t end up on the short end of the for here so you don’t end up on the short end of the budget stick. budget stick.

• Establish target rollout Establish target rollout dates/cutovers/New Dates dates/cutovers/New Dates of Service. Expectations of Service. Expectations and roles should be clearly and roles should be clearly understood by everyone understood by everyone involved.involved.


Define Your Procedures Define Your Procedures DocumentDocument

• Using the information gained from the pilot site, run what's Using the information gained from the pilot site, run what's defined in the contract/system programming specsdefined in the contract/system programming specs

• Define a set of procedures that describes how to reach Define a set of procedures that describes how to reach each objective for each site and location.each objective for each site and location.


Set Up Your Help HierarchySet Up Your Help Hierarchy• Nothing ever goes perfectly smoothly. Problems will arise, Nothing ever goes perfectly smoothly. Problems will arise,

and you need to make sure that the infrastructure and and you need to make sure that the infrastructure and lines of communication are established so that you don't lines of communication are established so that you don't have problems causing slow downs for the entire rollout. have problems causing slow downs for the entire rollout.

• This is your central resource for tasking engineers, doing This is your central resource for tasking engineers, doing problem definitions, resolution and issue escalation. problem definitions, resolution and issue escalation.

• This hierarchy should also include a list of who to contact This hierarchy should also include a list of who to contact for what types of problems. for what types of problems.

• In particular, expect to have at In particular, expect to have at least two people on staff who least two people on staff who do nothing but direct traffic at do nothing but direct traffic at this level, making sure the this level, making sure the requests get to the right desks. requests get to the right desks.


Write a Site ManualWrite a Site Manual

This document expands on the This document expands on the procedures document with detailed procedures document with detailed information specific to a given site; it information specific to a given site; it should mirror (and report back) the should mirror (and report back) the executable dates and should delineate executable dates and should delineate any differences needed between sites, any differences needed between sites,

or any differentiation of duties between the contractor and or any differentiation of duties between the contractor and your organization. your organization.


Develop And Maintain The Develop And Maintain The ScheduleSchedule

Using the experience of your vendors, roll out a schedule Using the experience of your vendors, roll out a schedule that covers every single phase of the implementation plan, that covers every single phase of the implementation plan, site by site.site by site.


Assess What Worked And What Assess What Worked And What Didn'tDidn't

• Every project completed is a learning experience. Your Every project completed is a learning experience. Your vendor should have a document in place for you to vendor should have a document in place for you to document what worked, what didn't and why. This is a document what worked, what didn't and why. This is a key part of quality assurance testing. key part of quality assurance testing.

• With these steps, your With these steps, your

technology rollout should not technology rollout should not only run more smoothly, but only run more smoothly, but

give you a solid knowledge give you a solid knowledge

base to build on for the future.base to build on for the future.


Date post:	08-Jul-2015
Category:	Business
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Succesful Tech Roll Out Sd

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