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Successful DataProcessing: ElementsInvolved in a Hospital
SettingMaria Cecilia C. Navata, R.N.
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1. Hiring and RetainingQualified Personnel
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H r ng an Reta n ng ua ePersonnel
PROBLEMS encountered by institutions:
1.Hospitals hire the least expensivepersonnel available, or what is calledas Bargain employee
2.Some employees are only biding theirtime and gaining experience until amore lucrative opportunity emerged.
3.Replacing a qualified personnel
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SOLUTIONS1. The organization must provide adequate
budgets in order to hire highly qualifiedindividuals and retain them by giving
competitive wages.2. Minimize employee turnover3. Promote interdepartmental and
intradepartmental rapport betweenemployees
Hiring and Retaining QualifiedPersonnel
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Management Style
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Management Style
philosophy by which a manager operatesthe department, including anyunderlying assumptions aboutsubordinates motivation andwillingness to work.
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Behavioral science tells us that peopletend to be committed to goals which theyhelped devise.
To apply this concept to the dataprocessing environment requires setting
up a situation wherein personnel can:(1) provide input into the elements relating
directly to their jobs; and(2) make judgments about situations that
arise within the scope of their individualjob description, without fear of being
second-guessed by the manager
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The Departments Relationshipto the Organization
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The organization structure should depictan environment where the dataprocessing department operates as aservice to all departments. It should beable to provide a broader spectrum ofmanagement information to all
departments of the hospital accordingto the departments specific needs.
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User Independence
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User Independence Reasons for over dependence of
users to vendors:1. The user lacks the qualified personnel it
needs to operate the system properly.2. The organization has little or no
inclination to take risk associated withsystem implementation.
3. The vendor is very strong andaggressive while the user has a weakdata management.
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User IndependenceReasons why there should be user
independence:1.The vendor usually charges an additional
fee to provide complete support to the
installation over an extended period oftime.
2.Dependence will unduly restrict the
users flexibility to change andenhance the system.
3.Only the hospital can really understand
its own information needs
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The Personality of theOrganization
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Two Basic Personalities thatOrganizations Exhibit
1.Status Quo-Oriented (Give me whatIve always had)
2.
3.Risk-Oriented (Lets try it attitude)
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Basic informatics skills employees mustpossess:
ability to use e-mail, telecommunications,the Internet, basic keyboarding, wordprocessing, and databasedocumentation
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Basic things that employees must betrained:
ability to document within an electronicmedical record
ability to use database, communication,imaging and network applications
ability to use barcode technology which isparticularly used to administer
medications; and
ability to protect patient privacy within apaperless environment.
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TRENDS IN DIFFERENTCOUNTRIES
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