Date post: | 05-Dec-2014 |
Category: |
Business |
Upload: | hr-c-suite |
View: | 1,857 times |
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Shared Service Center
10 Keys to Effective Implementation
Effective Leadership: Popular Article Series from HR C-Suite www.hrcsuite.com
Efficiency, saving money, improving quality and service is necessary for
businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.
Here are 10 Steps to an effective shared service center
implementation:
1. Ask Key Questions
What objectives are to be reached?
2. Determine Key Criteria
Understand what should go into shared service center and what
should not.
3. Phase Implementation
Determine a sequence of events and what and when things will
change.
4. Simplify Complexity Upfront
Simplify complex processes before implementation.
5. Establish Strong Governance
Establish good oversight to prevent “complexity creep”
6. Establish Chargeback Expectations
Be clear and transparent about costs and billing arrangements
7. Change Management
Take change management seriously and have a plan
8. Ensure Effectiveness Over Time
Build benchmark and follow up
measures to ensure performance in the long-term
9. Evaluate Technology
Plan from the start what is the best technology platform that will support the service center.
10. Use Service Level Agreements
SLA’s are a great communication tool between service center and
customer.
vWhat are common services offered (and how are they determined)?
vWhat roles are critical to success?
vWhat technology is needed to support this initiative?
vWhat chargeback model do you recommend?
vHow do you measure performance?
Get our NEW publication today! The Insider’s Guide to Shared Services
Get these key shared service questions answered as well as templates, tools and checklists! To learn more and get access go to: http://www.hrcsuite.com/publications/shared_services