TNAU CRMD- A Customer Relationship Management

Datahouse for TNAU

Under the Guidance of By

Dr.N.Senthil (Professor) V.Neethikumar

BTI-09-018

TNAU Genomics – http://datahouse.tnaualumni.com

Introduction

• Every great business starts with a greatrelationship. Every great relationship starts withYou.

• The strategy for establishing, developing andmaintaining these relationships is CRM.(Customer Relationship Management).

• The system that support this strategy is TNAUCRMD software.

• TNAU CRMD offers unrivalled flexibility to designCRM applications and processes based on ourneeds.

TNAU Genomics – http://datahouse.tnaualumni.com

Objective

• To provide an easy user friendly integrated multi userinterface for easy accessing and retrieval of data.

• To provide an Customer RelationshipManagement(CRM) oriented applications and toolsusing open source sugarCRM technology.

TNAU Genomics – http://datahouse.tnaualumni.com

Designing of TNAU CRMD

• TNAU CRMD is designed using SugarCRM software(Opensource sugar community edition).

• Downloadable from www.sugarcrm.com

• It was an Database designed using HTML,PHP web languages.

• Hosted in web server Url:datahouse.tnaualumni.com

• After hosting, the source code is fully customized.

• Setting search options

• Importing data in.CSV format.

TNAU Genomics – http://datahouse.tnaualumni.com

Why sugarCRM?

• Open Source• Customizable without restriction• Run and Access anywhere• Multiple users at same time• Multiple Deployment option• More Powerful Search• Multilingual support -27 languages• Faster Performance• Mobile Versatility• Integration of Multiple software

programs

TNAU Genomics – http://datahouse.tnaualumni.com

Applications of TNAU CRMD

• Storing

student information

student passport information

Hostel and mess fee payment

Tuition fee payment

Scholarship details

Professors & Scientists salary details

• Organizing

Placement coordination

Alumni movement

• Calendar-scheduling meetings and events.

-Inviting and reminding using email and sms.

TNAU Genomics – http://datahouse.tnaualumni.com

Current status of TNAU CRMD

• Total =742

• UG=486

• PG & PhD=165

• Scientists & Professors=91

TNAU Genomics – http://datahouse.tnaualumni.com

Search Page

TNAU Genomics – http://datahouse.tnaualumni.com

Result-List View

TNAU Genomics – http://datahouse.tnaualumni.com

Result-Detail View

TNAU Genomics – http://datahouse.tnaualumni.com

Future expansion of TNAU CRMD

• Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application.

• Email integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.

• Google Apps Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices.

• MobileCRM- Supports iphone, ipad, android phones and tablets.

• Social CRM- Facebook, LinkedIn, Twitter,.

TNAU Genomics – http://datahouse.tnaualumni.com

Conclusion

• Datahouse has huge expansion properties in bothhorizontal and vertical direction.

• More Students, Staffs, Professors, Scientists andemploys data will be added frequently.

• More features like email ,social CRM, MobileCRM, Google integration will be added in comingdays.

• SugarCRM continuously working on developmentof new technologies and integrating all in onecomprehensive platform. TNAU CRMD willprovide an one stop solution for TNAU.

TNAU Genomics – http://datahouse.tnaualumni.com

Reference

• www.sugarcrm.com