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SugarCRM Enterprise edition

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SugarCRM Enterprise edition & dotBase services fact sheet
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  • 1. Product OverviewSugar EnterpriseThe Most Demanding CRMApplications Require thePower, Scale, and Flexibilityof Sugar EnterprisePowerfully IntuitiveSugar Enterprise includes all the capability and functionality expected in the most sophisticated customer-facing applications. Add the ease of use thats a result of the industrys most intuitive user experience andyoull see why people simply love using Sugar. No compromises, just great CRM.Open and Flexible, Just Like Your OrganizationUse the CRM solution that fits your business processes today and in the future. Sugars open source platformprovides unlimited flexibility and control over your CRM deployment. Make unrestricted customizations,integrate with any third-party or legacy system using Web Services or Enterprise Service Bus (ESB) solutions,or build completely new modules with easy-to-use administration tools.Make Your Business Stand Out with Sugars Power and ValueGive your customers a differentiated experience and separate your business from your competition withSugars powerful tools. Take advantage of Sugars exceptional value and build a completely unique customerexperience at a cost that is right for you.

2. Key Features that Make Sugar the Best Choice forEnterprise Applications:The most flexible, intuitive Social CRM Mobile browser access on mostlate generation smartphonesand open CRM platform Sugar includes pre-built integrations Customized experience optimizedCRM without limits.to the most popular collaborationfor mobile devices and social media applications.Complete sales, Social media: Twitter, LinkedIn, Advanced Reportingsupport, marketing, and Facebook Turn data into insight with Sugarcollaboration features. Collaboration: IBM LotusLive, Enterprises real-time reports.Google Docs, Cisco WebEx,GoToMeeting Customizable reports, charts, andAdvanced customizationdashboardsand integration to support Plug-ins: Microsoft Outlook,Word, Excel, IBM SmartCloud for Multiple homepage dashboardsend-to-end businessSocial Business Pre-configured dashboardsprocesses.including: sales pipeline, lead Sales insight: InsideView andHoovers source, monthly pipeline byPortal capabilities extendoutcome, opportunities by leadSugar to both customers Gmail, IMAP, Google and LinkedInsourcecontacts import, email archivingand partners. SQL reporting integrates data from Ready for Global various sources into aDeploy on enterprise Deployment single reportinfrastructure for the Sugars extensive language supportOffline Clientmost scalable and robust accelerates the localization process.solutions. Use Sugar Enterprise without an 22 languages Internet connection for true anytime, Right-to-left (RTL) language anywhere access.support While in flight In remote or secure locations Mobile CRM Support? Wewithout Internet access Hear You! Mobile applications have become Database and Cloud a business necessity, so SugarIntegration Enterprise works with a broad range Industry-standard database support of devices: for high performance and flexible Sugar Mobile for iPhone, Android,implementation.and Blackberry Databases: Oracle, IBM DB2, Offline Sync for Sugar Mobile PlusMicrosoft SQL Server, MySQL iPad-optimized browser access Cloud integration: IBM WebSpherewith support forCast Iron, TalendHTML5-based charts2Sugar Enterprise 3. Get your FREE TRIAL of Sugar Enterprise atwww.sugarcrm.com/freetrial or call 1.877.842.7276Modern User Interface Remote DatabaseBackups Sugar EnterpriseOur new design makes working withSugar quicker and easier. Receive database backups, via FTP,has becomeon a weekly basis. Enhanced calendar (recurring events, email reminders, iCal Direct access to your valuablethe mature, integration)business datamission-critical Full text search Additional data redundancy Convenient single navigation bar Offline reports at yourapplication that Performance and caching conveniencewe hoped it improvements for faster responseEnterprise-class Premiumwould become,Customer Self-service SupportPortalSugar Enterprise support reflectsand were onlyFor customer support applications,the mission-critical nature of CRMjust gettingapplications.the Sugar Portal enables yourcustomers to open, edit, and access Live phone support started.their own trouble tickets. 2 hour or less response time for Lee VintonMgr. of Business Engineering Increased customer satisfaction critical issuesBright House Networks Reduced support costs Regular account reviews Control over the data available to Unlimited number of cases your customers 24x7x365 customer support availableEnterprise-levelPerformance Cloud Options to SimplifySugar Enterprise delivers theImplementationthroughput and sub-second Sugars flexible deployment lets youresponse time required by the mosthost your application where it mostdemanding CRM applications. benefits your business: Read our technical white paper: Sugar on-demand SugarCRM Scalability and Public clouds (IBM SmartCloud Performance Benchmarks Enterprise, Amazon EC2, Microsoft Azure, Rackspace) Private clouds (IBM, VMWare) On-site behind your firewallSugar Enterprise 3 4. SugarCRMCustomer relationship management CRM softwarefor business. In the cloud, online, on demand, onsite -the best sales, email and mobile CRM [email protected] des Acacias 251227 Geneva Switzerland+41 22 301 07 07dotBase is an 11 years old company based in10050 North Wolfe Road | SW2-130Geneva, and deserves international and localCupertino, CA 95014 companies and organizations. We provide afull range of Business Solutions andT: 408.454.6900 | F: 408.873.2872SugarCRM professional services: BusinessSugarCRM Deutschland GmbH analysis; Installation and setup;Erika-Mann-Strasse 53 | 80636 Munich | GermanyImplementation advices; Customizations andT: +49 (0) 89 1 89 17 20 | F: +49 (0) 89 1 89 17 21 50extensions; Integration with third party [email protected] tions (ERP, e-commerce, accounting, CMS,etc); Training and change management;www.sugarcrm.comHosting; Long term support and maintenance.Copyright 2012 SugarCRM, Inc.All rights reserved. SugarCRM and the SugarCRMlogo are registered trademarks of SugarCRM, Inc.in the United States, the European Union and othercountries. All other trademarks are the properties oftheir respective companies.

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Product Overview Sugar Enterprise The Most Demanding CRM Applications Require the Power, Scale, and Flexibility of Sugar Enterprise Powerfully Intuitive Sugar Enterprise includes all the capability and functionality expected in the most sophisticated customer- facing applications. Add the ease of use that’s a result of the industry’s most intuitive user experience and you’ll see why people simply love using Sugar. No compromises, just great CRM. Open and Flexible, Just Like Your Organization Use the CRM solution that fits your business processes today and in the future. Sugar’s open source platform provides unlimited flexibility and control over your CRM deployment. Make unrestricted customizations, integrate with any third-party or legacy system using Web Services or Enterprise Service Bus (ESB) solutions, or build completely new modules with easy-to-use administration tools. Make Your Business Stand Out with Sugar’s Power and Value Give your customers a differentiated experience and separate your business from your competition with Sugar’s powerful tools. Take advantage of Sugar’s exceptional value and build a completely unique customer experience at a cost that is right for you.
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