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Systems Operations SUITE Achieve fail-safe control of your IBM i core applications, processes and systems and reduce the costs of IT through automation LEVEL 2 Monitor Automate Improve Alert
OperationsCenter
AdvancedAutomationSUITE
SystemsOperations SUITE
MessageManagement SUITE
NetworkServer
SUITE
SUITE
3.0
3.0
3.0
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Achieve fail-safe control of your IBM i core applications, processes and systems and reduce the costs of IT through automation
LEVEL 2
Monitor
Automate
Improve Alert
OperationsCenter
AdvancedAutomationSUITE
SystemsOperations SUITE
MessageManagement SUITE
NetworkServer
SUITE
SUITE
3.0
3.0
3.0
3.0
3.0
Powerful Technology. Proven Expertise.Systems Operations Suite offers powerful and highly
functional automation features for even tighter
control of mission-critical business applications and
processes. This solution provides total peace of mind
that your IBM i is running at its full potential and
maximizing system uptime for your business.
Systems Operations Suite not only notifies you of potential problems, it also automates the correction process and logs its actions. So should a server, job, subsystem, critical line, device or other resource become unavailable, the software can automatically initiate the required response. This eliminates repetitions of the same issues, avoiding late night support calls, significantly reducing manual tasks and troubleshooting without the need for extra staff.
Be in control of your IBM i environment with Systems Operations Suite
‘Teach’ Systems Operations Suite how to respond
to situations, even complex ones and it will
automatically and precisely emulate the actions
of a very experienced IT operator or systems
administrator.
Business Application Monitoring
Automatic monitoring, using specialist templates, allows critical business applications to be effectively managed and controlled. Clients who use applications like Lawson M3 (Movex), SAP, JD Edwards, Misys Equation, Midas Plus, Infor and well-known High Availability solutions can all benefit from Halcyon’s software. Further integration with other Halcyon specialist tools allow the monitoring of any web browser-based applications.
Performance Monitoring
Ensure critical subsystems remain active and interactive response times are maintained. Use Systems Operations Suite to alert you to any performance issues based upon customizable system thresholds. Monitor memory and CPU activity both overall and on an individual job basis.
Real-time Security Alerting and Auditing
Security event management can be costly if you only perform manual checks. Systems Operations Suite enables you to proactively monitor the i5/OS system audit journal, QAUDJRN, for security related events.
Demonstrate to auditors, the ability to be alerted in real-time (by email, SMS, visible or audible alert), whenever an entry is written to the journal.
Open Source and Help Desk Systems
Halcyon’s solutions interface with recognized open source systems such as Security Information Event Managers (SIEM), Log Amalgamators, IBM Tivoli, HP Openview, CA Unicenter, BMC Patrol and any Syslog or SNMP compliant system.
The software also interfaces with both in-house and proprietary Help Desk systems.
Enterprise Management & Mobility
Halcyon Enterprise Console, included with the software, gives full visibility of messages and alerts generated by IBM i®, AIX®, Windows® and Linux® servers providing a centralized dashboard view of your entire enterprise.
A ‘smart App’, free to Halcyon customers, means you can view the status of your managed servers applications and SNMP devices by having a portable view of your Enterprise on your iPhone/iPad/iPod Touch or Android device.
EVRY
We would estimate an improvement between 60 and 80% in efficiency and a clear improvement in service delivery
quality. Halcyon are one of the best suppliers we have dealt with.
2 - Systems Operations Suite
How Systems Operations Suite can solve your business challengesIn addition to handling IBM i messages, job queues, output queues and devices for issues or threshold breaches, Systems Operations Suite also monitors for, and notifies you of, scheduled events that have not run as planned. Proactively monitor key business applications, FTP activity, the security audit journal and system events. It also supports the regular scheduling of essential house-keeping tasks and system saves. Systems Operations Suite can overcome your business and operational challenges by:
• Alerting systems operators to an impending business affecting issue, such as suspension of disk mirroring or imminent disk failure
• Notifying, in real-time, that a time-critical job has not yet finished
• Monitoring multiple systems, on multiple platforms without the need for additional staff
• Ensuring maximum availability and continuous operation of critical IT systems
• Effectively managing and controlling critical business applications such as Lawson M3 (Movex), SAP, JD Edwards, Misys Equation, Midas Plus and Infor as well as High Availability solutions
• Interfacing with integral calendars so that scheduled events and Restricted Tasks can run in an unattended environment
• Providing real-time auditing and security alerts
• Scheduling event monitors and alert notification so that incomplete or failed processes replicate your current working patterns and escalation policies
• Improving business process visibility
• Reducing costs caused by late night support calls because of incomplete or failed processes
What our customers say about Systems Operations Suite:
“The iSeries and M3 systems are our most critical, which is precisely why when it came to selecting a systems monitoring solution, Halcyon’s Systems Operations Suite was the logical, and only, choice. Would I recommend Halcyon Systems Operations Suite to any other iSeries system administrator? Without reservation!”iSeries System Administrator, Quiksilver
“Aside from being vastly better technology, it beat the others hands down when it came to price.”IT Manager, Sanity
“As to the company, Halcyon have been very reactive and helpful. Their Technical Support team are knowledgeable and responsive, quickly resolving any issues. Halcyon have shown themselves to be a flexible organization, having enhanced their products to interface with the leading edge Enterprise Management Tools that we use.”Senior Manager, CapGemini
“Halcyon is a good company to work with. They worked closely with us to make sure that the technology works correctly and they have been very responsive to our needs. Choosing the Halcyon product was an easy decision for us. We knew that it would provide us with the flexibility we needed to roll out new technologies and service our customers.”Services Director, Meridian IT Inc.
Centralized Dashboard view
The Halcyon Enterprise Console is a centralized GUI, providing a real-time focal point for all your cross-platform monitoring, allowing you to view and respond directly to, messages and alerts generated by IBM i®, AIX®, Windows® and Linux® servers. It can also manage alerts from other key agent-less hardware such as hubs, routers and switches.
Replies can be given to messages and alerts closed from the central console while color-coded options help identify different servers and/or different types of alerts. Comprehensive filters can escalate actions, change severity and forward alerts.
Systems Operations Suite - 3
OperationsCenter
AdvancedAutomationSUITE
SystemsOperations SUITE
MessageManagement SUITE
NetworkServer
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SUITE
3.0
3.0
3.0
3.0
3.0
Requirements Business BenefitsGraphical User Interface (GUI) Provides a high level management view and business process visibility.
Can be used to define and assign an action or number of actions when a logged event produces a message.
Business application monitoring templates Automatic monitoring of critical business applications using specialist templates to improve process visibility, give you greater operational efficiencies and responsiveness. Integrate into other Halcyon specialist tools to monitor any web-based applications.
Business continuity Create and replicate your unique master environment and automatically highlight events that occur during the back-up process.
Consolidate existing tools Integrate Systems Operations Suite into your own internal systems and have a dashboard view of your entire infrastructure - anytime, anywhere, anyplace.
Cost reduction Significantly reduce costs by:
• Reducing late night support calls caused by incomplete or failed processes
• Scheduling events and resources to run in a completely unattended environment
Powerful monitoring and automation techniques Automate the monitoring of virtually any component, job, subsystem or device on your IBM i by automating key repetitive tasks and assigning ‘message rules ’ to execute an action or procedure.
Virtualization management Install more than one version of Systems Operations Suite on a single platform. You can even install the software and test the configuration and PTFs without affecting your live environment.
More efficient scheduling of events Avoid unplanned outages by removing points of failure and scheduling essential system backups and housekeeping tasks, to reflect your business processes and escalation policies, in a completely unattended environment.
Easy to install Systems Operations Suite comes with remote installation and intelligent templates making installation possible within minutes.
Flexibility • Use of calendars allows increased flexibility in scheduling event monitoring to reflect your organization’s working patterns
• Intelligent templates enable you to respond to a specific event or alert to reflect your organization’s processes. For example, call a particular program or email a particular person
Security compliance Enhanced Audit trail, security journaling and access control. Systems Operations Suite enables you to restrict options to particular user(s) or organization(s).
Smart automation using command scripts Automate and replicate how your organization responds to a given situation.
Reporting tool Access comprehensive reporting capabilities including the audit journal.
Customer Requirements & Business Benefits
4 - Systems Operations Suite
Remote management of your servers and messagesHalcyon’s Enterprise Console, included free of charge with Systems Operations Suite, can also be used remotely on your Apple® or Android® smartphone or tablet device.
Free ‘Apps’, developed by Halcyon, allow you the freedom of being able to remotely monitor and respond to messages and alerts received from your servers and devices across your organization’s network.
Use the Enterprise Console ‘App’ to view the current status of your entire network, even when you are not at your desk. Follow up any messages received on the Console by sending an email, SMS text or forwarding into an integrated helpdesk application.
Use the Archive Viewer option to see what has happened with any messages or alerts received while you were off-line or unavailable, so you can keep fully informed at any time and from any location.
Halcyon doesn’t just monitor for failure in your IT environment - we actively prevent it Systems Operations Suite
At-A-Glance✔ Enterprise Console - dashboard
view of entire enterprise, regardless of platform
✔ IBM i, i5/OS Monitoring
✔ Intelligent Business Templates
✔ Message Monitor
✔ FTP Monitor
✔ TCP/IP Monitor
✔ Output Queue Monitor
✔ Device Monitor
✔ Job Log Monitor
✔ Job Queue Monitor
✔ Object Monitor
✔ Distribution Queue Monitor
✔ User Profile Monitor
✔ Inactivity Monitor
✔ Audit Journal Monitor
✔ Performance Monitoring
✔ Restricted Tasks Management
✔ SLA Reporting
✔ Business Application Templates
✔ Help Desk Integration
✔ PCI, SOX, JSOX, ISO Compliance
Business Application TemplatesUse Halcyon’s templates to monitor all of your critical business applications running across a multi-platform environment.
Halcyon templates are designed to provide the same level of monitoring across a number of similar devices by applying a set of user-defined filters with a single click. This greatly reduces set-up time and ensures all systems are covered by at least a basic level of monitoring. Should you need to make a system-wide change at a later date, a single update covers all systems using the template.
The following applications can be monitored using templates:
• Infor® (M3®, XA®, System 21 Aurora® etc.)• Oracle JD Edwards®• SAP®• Misys® Equation & Midas Plus• In-house written applications• High Availability SoftwareMonitor and manage your environment on-the-go
LEVEL 2
Systems Operations Suite - 5
About Halcyon SoftwareHalcyon Software is a global leader in multi-platform systems management solutions that reduce the complexity and cost of monitoring critical business systems, core applications and processes. Halcyon helps companies to prevent business disruption, increase the efficiency of IT services and save costs. In most cases, Halcyon’s solutions increase IT efficiency by 30 – 40 percent, delivering significant savings and a rapid return on investment – often in less than six months.
Halcyon achieves this in three ways:Monitoring: Halcyon’s monitoring software keeps a vigilant watch on the most critical IT systems and core applications on which business depends. IT administrators receive early warnings of any potential problems or ‘bottlenecks’ before they affect the organization.
Automating: Halcyon enables IT teams to set up ‘self–corrective actions’ to issues or problems to ensure that they never impact the business again. IT teams can also automate regular tasks, checks or jobs which would normally be undertaken manually. This frees up valuable resources, saves costs and helps to eliminate human error.
Reporting: Halcyon’s cloud-based reporting solution proves to management that the IT team is achieving the service levels demanded by the business or flags any issues so they can be quickly resolved.
Halcyon’s products support IBM Power Systems, including IBM i, AIX, Linux and Windows platforms. With regional offices in the United States, UK and Australia, Halcyon also has a network of partners and distributors supporting territories world-wide.
For further information visit www.halcyonsoftware.com
We faced a choice in growing our business - either increase our personnel or use a specialist tool. We decided to find a tool. Halcyon
was the best solution for automation of the operations, our team found it easy to use and we received excellent support during the
implementation phase. We would estimate an improvement of between 60 and 80% in efficiency and a clear improvement in service delivery
quality. In addition to the product itself, which is brilliant, we have a very good working relationship with Halcyon. They are actually one of the
best suppliers we have dealt with.Operations Manager, EVRY
6 - Systems Operations Suite
There are 4 levels of monitoring and automation solutions for your IBM i environment. Systems Operations Suite is Level 2. Compare other products in the Halcyon range below:
For more information regarding our other product suites as shown above, or for a one-to-one pre-evaluation webinar, please see; www.halcyonsoftware.com/learnmore
Compare Products
IBM i Monitoring and Automation Software
LEVEL 2
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4
IBM i Monitoring & Automation FeaturesMessage
Management Suite
SystemsOperations
Suite
AdvancedAutomation
Suite
OperationsCenterSuite
Enterprise Console - dashboard view of entire enterprise regardless of platform
✔ ✔ ✔ ✔
Templates ✔ ✔ ✔ ✔
Message Monitoring ✔ ✔ ✔ ✔
FTP Monitoring ✔ ✔ ✔ ✔
TCP/IP Monitoring ✔ ✔ ✔ ✔
Output Queue Monitoring ✔ ✔ ✔ ✔
Device Monitoring ✔ ✔ ✔ ✔
Job Log Monitoring ✔ ✔ ✔ ✔
Job Queue Monitoring ✔ ✔ ✔ ✔
SLA Reporting ✔ ✔ ✔
Object Monitoring ✔ ✔ ✔
Distribution Queue Monitoring ✔ ✔ ✔
User Profile Monitoring ✔ ✔ ✔
Inactivity Monitoring ✔ ✔ ✔
Audit Journal Monitoring ✔ ✔ ✔
Restricted Tasks Management ✔ ✔ ✔
Performance Monitoring ✔ ✔ ✔
Performance Analyzer GUI ✔ ✔
Disk Space Management ✔ ✔
Disk Explorer GUI ✔ ✔
Spooled File Management ✔ ✔
Advanced Job Scheduling ✔
Infor (M3®, XA®, System 21 Aurora® etc.) Monitoring ✔ ✔ ✔
JD Edwards® (EnterpriseOne, World) Monitoring ✔ ✔ ✔
SAP® Monitoring ✔ ✔ ✔
Misys® Equation and Midas Plus Monitoring ✔ ✔ ✔
High Availability Monitoring ✔ ✔ ✔ ✔
Help Desk Integration ✔ ✔ ✔ ✔
PCI, SOX, JSOX, ISO Compliance ✔ ✔ ✔
Systems Operations Suite - 7
1. Watch Halcyon’s 3 minute video at www.halcyonsoftware.com/video
2. Download a free 30-day software trial www.halcyonsoftware.com/downloads
3. Book a one-to-one, pre-evaluation webinar with our technical experts. We’ll focus on areas relevant to your
organization, making the whole session as productive as possible for you.
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For white papers, online product tours, datasheets, Technical Tips, FAQs and manuals:
www.halcyonsoftware.com/technical
No Gimmicks. No Gotchas. Just premium software at a fair price.
Our policy is simple:
• Only pay for what you use
Our IBM i software is priced per ‘active core’ meaning that you only pay for the processors you are currently using.
• Transparent pricing
If you need to switch on another core or upgrade your hardware in the future you have clarity on costs. The more
cores you utilize on your system the greater the discount.
• No maintenance hikes
We never impose significant maintenance increases on our customers. If you want total peace of mind and fixed
prices ask about our long term contract options.
• No tricks or gimmicks (or nasty surprises)
What Next?
Learn More
Fair Pricing Policy
ContactHalcyon Software Inc (US)
t: +1 919-709-0004
w: www.halcyonsoftware.com
Halcyon Software (Europe)
t: +44 (0) 1733 234995
w: www.halcyonsoftware.com
Halcyon Software (Australia) Pty Ltd
t: +613 9495 6600
w: www.halcyonsoftware.com
Halcyon Software is a registered trademark of Halcyon Software Holdings Limited in the United Kingdom and in other countries.IBM®, IBM i®, iSeries®, System i®, AIX® and Power Systems™ are registered trademarks of International Business Machines Corporation in the United States and in other countries.Infor M3 (Movex), XA (MAPICS) and XE (System 21 Aurora) are registered trademarks of Infor.SAP® is the registered trademark of SAP AG in Germany and in several other countries.JD Edwards® is the registered trademark of Oracle.Misys® is the registered trademark of Misys plc.Windows® is a registered trademark of Microsoft Corporation.UNIX® is a registered trademark of The Open Group.Linux® is a registered trademark of Linus Torvalds.Apple® or Apple is a registered trademark of Apple Inc., registered in the U.S. and in other countries.Android™ is a trademark of Google Inc.
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