Summary of CPC and HPC Initial Survey

Response summary..............................................................................................................................................................................1

Question 3: User Profile: You work for................................................................................................................................................2

Question 4: Which Center's information do you use? (required response, select one choice)...........................................................2

Question 5: What source do you prefer to use in acquiring climate and/or hydrometeorological information, and ............................3

Question 6: How would you rate your understanding of climate information and its potential impacts on your are............................4

Question 7: How would you rate your understanding of hydrometeorological information and its potential impacts..........................5

Question 8: How many people did you consult with in developing the survey replies?......................................................................6

Question 9: CPC personnel have a sufficiently good understanding of my organization's needs......................................................7

Question 10: CPC's mission is communicated effectively to my organization....................................................................................8

Question 11: CPC has effective mechanisms for requesting input from external stakeholders..........................................................9

Question 12: CPC has effective mechanisms for and responding to my questions and problems...................................................10

Question 13: CPC personnel behave in a professional manner.......................................................................................................11

Question 14: CPC effectively communicates information about updates to existing products and services....................................12

Question 15: CPC effectively communicates information about new products and services............................................................13

Question 16: CPC effectively communicates information about products and services that are planned to be discon....................14

Question 17: CPC welcomes my suggestions for improving products and services or developing new ones..................................15

Question 18: CPC is responsive to my suggestions for improving products and services or developing new ones.........................16

Question 19: CPC products and services are appropriate to the CPC’s mission..............................................................................17

Question 20: CPC products and services are relevant to the mission of my organization................................................................18

Question 21: CPC products and services are readily accessible in a timely fashion........................................................................19

Question 22: CPC products and services require an appropriate amount effort to incorporate into my decision mak.....................20

Question 23: CPC products and services are reliably available........................................................................................................21

Question 24: CPC products and services are of appropriate quality.................................................................................................22

Question 25: CPC products and services exhibit consistency in quality day-to-day and/or shift-to-shift..........................................23

Question 26: Existing CPC products and services are improved at roughly the appropriate pace...................................................24

Question 27: CPC is developing entirely new products and services and retiring older ones at an appropriate pac.......................25

Question 28: CPC products and services represent state-of-the-art capability.................................................................................26

Question 29: Without the CPC’s products and services, my organization would lose significant capability.....................................27

Question 45: HPC personnel have a sufficiently good understanding of my organization's needs..................................................28

Question 46: HPC's mission is communicated effectively to my organization..................................................................................29

Question 47: HPC has effective mechanisms for requesting input from external stakeholders........................................................30

Question 48: HPC has effective mechanisms for and responding to my questions and problems...................................................31

Question 49: HPC personnel behave in a professional manner.......................................................................................................32

Question 50: HPC effectively communicates information about updates to existing products and services....................................33

Question 51: HPC effectively communicates information about new products and services............................................................34

Question 52: HPC effectively communicates information about products and services that are planned to be discon....................35

Question 53: HPC welcomes my suggestions for improving products and services or developing new ones..................................36

Question 54: HPC is responsive to my suggestions for improving products and services or developing new ones.........................37

Question 55: HPC products and services are appropriate to the HPC’s mission..............................................................................38

Question 56: HPC products and services are relevant to the mission of my organization................................................................39

Question 57: HPC products and services are readily accessible in a timely fashion........................................................................40

Question 58: HPC products and services require an appropriate amount effort to incorporate into my decision mak.....................41

Question 59: HPC products and services are reliably available........................................................................................................42

Question 60: HPC products and services are of appropriate quality.................................................................................................43

Question 61: HPC products and services exhibit consistency in quality day-to-day and/or shift-to-shift..........................................44

i

Question 62: Existing HPC products and services are improved at roughly the appropriate pace...................................................45

Question 63: HPC is developing entirely new products and services and retiring older ones at an appropriate pac.......................46

Question 64: HPC products and services represent state-of-the-art capability.................................................................................47

Question 65: Without the HPC’s products and services, my organization would lose significant capability.....................................48

ii

Response summaryReport date: Tuesday, December 1, 2009 1:37:21 PM MST

Start date: Thursday, March 19, 2009 1:30:00 PM MDT

Stop date: Monday, July 13, 2009 1:30:00 PM MDT

Stored responses: 85

Number of completed responses: 41

1 / 49

Question 3User Profile: You work for

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

Another part of NCEP 4 4.7% 6.2%

Another part of NOAA 21 24.7% 32.3%

Military 0 0% 0%

Other Federal agency 8 9.4% 12.3%

State/local government 2 2.4% 3.1%

Non-profit, NGO 0 0% 0%

For Profit, Private Enterprise 7 8.2% 10.8%

Media/broadcasting 8 9.4% 12.3%

Private consultant 5 5.9% 7.7%

Educational and or Academic Insitution 9 10.6% 13.8%

Other (specify): 1 1.2% 1.5%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

2 / 49

Question 4Which Center's information do you use? (required response, select one choice)

Question 5What source do you prefer to use in acquiring climate and/or hydrometeorological information, and its potential impacts on your

area of interest? (Select one)

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

User of Climate Prediction Center (CPC) information only 6 7.1% 9.2%

User of Hydrometeorological Center (HPC) information only 5 5.9% 7.7%

User of CPC AND HPC information 51 60% 78.5%

Do not use CPC or HPC information 1 1.2% 1.5%

Unsure 2 2.4% 3.1%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

3 / 49

Question 6How would you rate your understanding of climate information and its potential impacts on your area of interest?

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

NOAA/CPC 27 31.8% 41.5%

NOAA/HPC 22 25.9% 33.8%

Another part of NOAA 8 9.4% 12.3%

Military 0 0% 0%

Other government agency 1 1.2% 1.5%

Private Vendor 0 0% 0%

Educational and or academic sources 2 2.4% 3.1%

Other source (specify) 5 5.9% 7.7%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

4 / 49

Question 7How would you rate your understanding of hydrometeorological information and its potential impacts on your area of interest?

ItemsAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

Excellent 17 20% 26.2%

Good 37 43.5% 56.9%

Satisfactory 6 7.1% 9.2%

Needs improvement 5 5.9% 7.7%

Not relevant 0 0% 0%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

5 / 49

Question 8How many people did you consult with in developing the survey replies?

ItemsAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

Excellent 27 31.8% 41.5%

Good 27 31.8% 41.5%

Satisfactory 7 8.2% 10.8%

Needs improvement 4 4.7% 6.2%

Not relevant 0 0% 0%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

6 / 49

Question 9CPC personnel have a sufficiently good understanding of my organization's needs.

ItemsAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

None 54 63.5% 83.1%

1 - 5 9 10.6% 13.8%

6 - 10 0 0% 0%

More than 10 2 2.4% 3.1%

Not answered: 20 0% -

Sum: 85 100% 100%

Total answered: 65

7 / 49

Question 10CPC's mission is communicated effectively to my organization.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 10 11.8% 19.2%

agree somewhat 19 22.4% 36.5%

neutral 10 11.8% 19.2%

disagree somewhat 6 7.1% 11.5%

strongly disagree 3 3.5% 5.8%

no basis for judgment 4 4.7% 7.7%

Not answered: 33 0% -

Sum: 85 100% 100%

Total answered: 52

8 / 49

Question 11CPC has effective mechanisms for requesting input from external stakeholders.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 12 14.1% 23.5%

agree somewhat 25 29.4% 49%

neutral 7 8.2% 13.7%

disagree somewhat 3 3.5% 5.9%

strongly disagree 2 2.4% 3.9%

no basis for judgment 2 2.4% 3.9%

Not answered: 34 0% -

Sum: 85 100% 100%

Total answered: 51

9 / 49

Question 12CPC has effective mechanisms for and responding to my questions and problems.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 11.8%

agree somewhat 10 11.8% 19.6%

neutral 10 11.8% 19.6%

disagree somewhat 10 11.8% 19.6%

strongly disagree 3 3.5% 5.9%

no basis for judgment 12 14.1% 23.5%

Not answered: 34 0% -

Sum: 85 100% 100%

Total answered: 51

10 / 49

Question 13CPC personnel behave in a professional manner.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 5 5.9% 9.8%

agree somewhat 12 14.1% 23.5%

neutral 9 10.6% 17.6%

disagree somewhat 9 10.6% 17.6%

strongly disagree 3 3.5% 5.9%

no basis for judgment 13 15.3% 25.5%

Not answered: 34 0% -

Sum: 85 100% 100%

Total answered: 51

11 / 49

Question 14CPC effectively communicates information about updates to existing products and services.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 21 24.7% 42%

agree somewhat 13 15.3% 26%

neutral 2 2.4% 4%

disagree somewhat 1 1.2% 2%

strongly disagree 1 1.2% 2%

no basis for judgment 12 14.1% 24%

Not answered: 35 0% -

Sum: 85 100% 100%

Total answered: 50

12 / 49

Question 15CPC effectively communicates information about new products and services.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 13 15.3% 26.5%

agree somewhat 18 21.2% 36.7%

neutral 7 8.2% 14.3%

disagree somewhat 9 10.6% 18.4%

strongly disagree 1 1.2% 2%

no basis for judgment 1 1.2% 2%

Not answered: 36 0% -

Sum: 85 100% 100%

Total answered: 49

13 / 49

Question 16CPC effectively communicates information about products and services that are planned to be discontinued .

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 10 11.8% 20%

agree somewhat 18 21.2% 36%

neutral 11 12.9% 22%

disagree somewhat 6 7.1% 12%

strongly disagree 4 4.7% 8%

no basis for judgment 1 1.2% 2%

Not answered: 35 0% -

Sum: 85 100% 100%

Total answered: 50

14 / 49

Question 17CPC welcomes my suggestions for improving products and services or developing new ones.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 12%

agree somewhat 15 17.6% 30%

neutral 8 9.4% 16%

disagree somewhat 5 5.9% 10%

strongly disagree 4 4.7% 8%

no basis for judgment 12 14.1% 24%

Not answered: 35 0% -

Sum: 85 100% 100%

Total answered: 50

15 / 49

Question 18CPC is responsive to my suggestions for improving products and services or developing new ones.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 4 4.7% 8%

agree somewhat 9 10.6% 18%

neutral 9 10.6% 18%

disagree somewhat 6 7.1% 12%

strongly disagree 2 2.4% 4%

no basis for judgment 20 23.5% 40%

Not answered: 35 0% -

Sum: 85 100% 100%

Total answered: 50

16 / 49

Question 19CPC products and services are appropriate to the CPC’s mission.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 2 2.4% 4%

agree somewhat 7 8.2% 14%

neutral 11 12.9% 22%

disagree somewhat 5 5.9% 10%

strongly disagree 2 2.4% 4%

no basis for judgment 23 27.1% 46%

Not answered: 35 0% -

Sum: 85 100% 100%

Total answered: 50

17 / 49

Question 20CPC products and services are relevant to the mission of my organization.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 18 21.2% 38.3%

agree somewhat 16 18.8% 34%

neutral 6 7.1% 12.8%

disagree somewhat 5 5.9% 10.6%

strongly disagree 1 1.2% 2.1%

no basis for judgment 1 1.2% 2.1%

Not answered: 38 0% -

Sum: 85 100% 100%

Total answered: 47

18 / 49

Question 21CPC products and services are readily accessible in a timely fashion.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 18 21.2% 38.3%

agree somewhat 18 21.2% 38.3%

neutral 5 5.9% 10.6%

disagree somewhat 4 4.7% 8.5%

strongly disagree 2 2.4% 4.3%

no basis for judgment 0 0% 0%

Not answered: 38 0% -

Sum: 85 100% 100%

Total answered: 47

19 / 49

Question 22CPC products and services require an appropriate amount effort to incorporate into my decision making processes or systems.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 13 15.3% 27.7%

agree somewhat 29 34.1% 61.7%

neutral 4 4.7% 8.5%

disagree somewhat 1 1.2% 2.1%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 38 0% -

Sum: 85 100% 100%

Total answered: 47

20 / 49

Question 23CPC products and services are reliably available.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 7 8.2% 14.9%

agree somewhat 28 32.9% 59.6%

neutral 6 7.1% 12.8%

disagree somewhat 6 7.1% 12.8%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 38 0% -

Sum: 85 100% 100%

Total answered: 47

21 / 49

Question 24CPC products and services are of appropriate quality.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 21 24.7% 45.7%

agree somewhat 22 25.9% 47.8%

neutral 1 1.2% 2.2%

disagree somewhat 2 2.4% 4.3%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

22 / 49

Question 25CPC products and services exhibit consistency in quality day-to-day and/or shift-to-shift.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 15 17.6% 32.6%

agree somewhat 22 25.9% 47.8%

neutral 4 4.7% 8.7%

disagree somewhat 3 3.5% 6.5%

strongly disagree 2 2.4% 4.3%

no basis for judgment 0 0% 0%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

23 / 49

Question 26Existing CPC products and services are improved at roughly the appropriate pace.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 13 15.3% 28.9%

agree somewhat 17 20% 37.8%

neutral 7 8.2% 15.6%

disagree somewhat 1 1.2% 2.2%

strongly disagree 1 1.2% 2.2%

no basis for judgment 6 7.1% 13.3%

Not answered: 40 0% -

Sum: 85 100% 100%

Total answered: 45

24 / 49

Question 27CPC is developing entirely new products and services and retiring older ones at an appropriate pace.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 4 4.7% 8.7%

agree somewhat 18 21.2% 39.1%

neutral 16 18.8% 34.8%

disagree somewhat 4 4.7% 8.7%

strongly disagree 0 0% 0%

no basis for judgment 4 4.7% 8.7%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

25 / 49

Question 28CPC products and services represent state-of-the-art capability.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 3 3.5% 6.5%

agree somewhat 6 7.1% 13%

neutral 18 21.2% 39.1%

disagree somewhat 10 11.8% 21.7%

strongly disagree 0 0% 0%

no basis for judgment 9 10.6% 19.6%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

26 / 49

Question 29Without the CPC’s products and services, my organization would lose significant capability.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 4 4.7% 8.7%

agree somewhat 16 18.8% 34.8%

neutral 13 15.3% 28.3%

disagree somewhat 7 8.2% 15.2%

strongly disagree 3 3.5% 6.5%

no basis for judgment 3 3.5% 6.5%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

27 / 49

Question 45HPC personnel have a sufficiently good understanding of my organization's needs.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 13%

agree somewhat 20 23.5% 43.5%

neutral 7 8.2% 15.2%

disagree somewhat 5 5.9% 10.9%

strongly disagree 8 9.4% 17.4%

no basis for judgment 0 0% 0%

Not answered: 39 0% -

Sum: 85 100% 100%

Total answered: 46

28 / 49

Question 46HPC's mission is communicated effectively to my organization.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 9 10.6% 23.7%

agree somewhat 15 17.6% 39.5%

neutral 7 8.2% 18.4%

disagree somewhat 3 3.5% 7.9%

strongly disagree 2 2.4% 5.3%

no basis for judgment 2 2.4% 5.3%

Not answered: 47 0% -

Sum: 85 100% 100%

Total answered: 38

29 / 49

Question 47HPC has effective mechanisms for requesting input from external stakeholders.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 8 9.4% 21.6%

agree somewhat 17 20% 45.9%

neutral 9 10.6% 24.3%

disagree somewhat 2 2.4% 5.4%

strongly disagree 1 1.2% 2.7%

no basis for judgment 0 0% 0%

Not answered: 48 0% -

Sum: 85 100% 100%

Total answered: 37

30 / 49

Question 48HPC has effective mechanisms for and responding to my questions and problems.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 4 4.7% 11.4%

agree somewhat 11 12.9% 31.4%

neutral 10 11.8% 28.6%

disagree somewhat 5 5.9% 14.3%

strongly disagree 1 1.2% 2.9%

no basis for judgment 4 4.7% 11.4%

Not answered: 50 0% -

Sum: 85 100% 100%

Total answered: 35

31 / 49

Question 49HPC personnel behave in a professional manner.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 16.7%

agree somewhat 10 11.8% 27.8%

neutral 10 11.8% 27.8%

disagree somewhat 3 3.5% 8.3%

strongly disagree 1 1.2% 2.8%

no basis for judgment 6 7.1% 16.7%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

32 / 49

Question 50HPC effectively communicates information about updates to existing products and services.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 13 15.3% 36.1%

agree somewhat 15 17.6% 41.7%

neutral 2 2.4% 5.6%

disagree somewhat 0 0% 0%

strongly disagree 1 1.2% 2.8%

no basis for judgment 5 5.9% 13.9%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

33 / 49

Question 51HPC effectively communicates information about new products and services.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 9 10.6% 25%

agree somewhat 17 20% 47.2%

neutral 7 8.2% 19.4%

disagree somewhat 1 1.2% 2.8%

strongly disagree 1 1.2% 2.8%

no basis for judgment 1 1.2% 2.8%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

34 / 49

Question 52HPC effectively communicates information about products and services that are planned to be discontinued .

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 16.7%

agree somewhat 13 15.3% 36.1%

neutral 10 11.8% 27.8%

disagree somewhat 4 4.7% 11.1%

strongly disagree 1 1.2% 2.8%

no basis for judgment 2 2.4% 5.6%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

35 / 49

Question 53HPC welcomes my suggestions for improving products and services or developing new ones.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 16.7%

agree somewhat 11 12.9% 30.6%

neutral 10 11.8% 27.8%

disagree somewhat 1 1.2% 2.8%

strongly disagree 2 2.4% 5.6%

no basis for judgment 6 7.1% 16.7%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

36 / 49

Question 54HPC is responsive to my suggestions for improving products and services or developing new ones.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 6 7.1% 16.7%

agree somewhat 10 11.8% 27.8%

neutral 6 7.1% 16.7%

disagree somewhat 3 3.5% 8.3%

strongly disagree 2 2.4% 5.6%

no basis for judgment 9 10.6% 25%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

37 / 49

Question 55HPC products and services are appropriate to the HPC’s mission.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 5 5.9% 13.9%

agree somewhat 5 5.9% 13.9%

neutral 8 9.4% 22.2%

disagree somewhat 4 4.7% 11.1%

strongly disagree 2 2.4% 5.6%

no basis for judgment 12 14.1% 33.3%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

38 / 49

Question 56HPC products and services are relevant to the mission of my organization.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 13 15.3% 36.1%

agree somewhat 16 18.8% 44.4%

neutral 3 3.5% 8.3%

disagree somewhat 3 3.5% 8.3%

strongly disagree 0 0% 0%

no basis for judgment 1 1.2% 2.8%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

39 / 49

Question 57HPC products and services are readily accessible in a timely fashion.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 12 14.1% 33.3%

agree somewhat 18 21.2% 50%

neutral 4 4.7% 11.1%

disagree somewhat 2 2.4% 5.6%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

40 / 49

Question 58HPC products and services require an appropriate amount effort to incorporate into my decision making processes or systems.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 10 11.8% 27.8%

agree somewhat 22 25.9% 61.1%

neutral 3 3.5% 8.3%

disagree somewhat 1 1.2% 2.8%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

41 / 49

Question 59HPC products and services are reliably available.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 8 9.4% 22.2%

agree somewhat 20 23.5% 55.6%

neutral 7 8.2% 19.4%

disagree somewhat 1 1.2% 2.8%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

42 / 49

Question 60HPC products and services are of appropriate quality.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 19 22.4% 52.8%

agree somewhat 15 17.6% 41.7%

neutral 2 2.4% 5.6%

disagree somewhat 0 0% 0%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

43 / 49

Question 61HPC products and services exhibit consistency in quality day-to-day and/or shift-to-shift.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 8 9.4% 22.9%

agree somewhat 19 22.4% 54.3%

neutral 4 4.7% 11.4%

disagree somewhat 4 4.7% 11.4%

strongly disagree 0 0% 0%

no basis for judgment 0 0% 0%

Not answered: 50 0% -

Sum: 85 100% 100%

Total answered: 35

44 / 49

Question 62Existing HPC products and services are improved at roughly the appropriate pace.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 7 8.2% 19.4%

agree somewhat 18 21.2% 50%

neutral 6 7.1% 16.7%

disagree somewhat 3 3.5% 8.3%

strongly disagree 2 2.4% 5.6%

no basis for judgment 0 0% 0%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

45 / 49

Question 63HPC is developing entirely new products and services and retiring older ones at an appropriate pace.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 5 5.9% 13.9%

agree somewhat 14 16.5% 38.9%

neutral 11 12.9% 30.6%

disagree somewhat 3 3.5% 8.3%

strongly disagree 1 1.2% 2.8%

no basis for judgment 2 2.4% 5.6%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

46 / 49

Question 64HPC products and services represent state-of-the-art capability.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 3 3.5% 8.3%

agree somewhat 11 12.9% 30.6%

neutral 10 11.8% 27.8%

disagree somewhat 5 5.9% 13.9%

strongly disagree 1 1.2% 2.8%

no basis for judgment 6 7.1% 16.7%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

47 / 49

Question 65Without the HPC’s products and services, my organization would lose significant capability.

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 4 4.7% 11.1%

agree somewhat 16 18.8% 44.4%

neutral 7 8.2% 19.4%

disagree somewhat 6 7.1% 16.7%

strongly disagree 2 2.4% 5.6%

no basis for judgment 1 1.2% 2.8%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

48 / 49

ChoicesAbsoluteFrequency

Relativefrequency

Adjustedrelativefrequency

strongly agree 10 11.8% 27.8%

agree somewhat 12 14.1% 33.3%

neutral 7 8.2% 19.4%

disagree somewhat 3 3.5% 8.3%

strongly disagree 3 3.5% 8.3%

no basis for judgment 1 1.2% 2.8%

Not answered: 49 0% -

Sum: 85 100% 100%

Total answered: 36

49 / 49