Summary Meeting Summary Meeting PresentationPresentation

Fouad KazmaFouad Kazma4/16/20144/16/2014

Brief Description of Rationale of DesignBrief Description of Rationale of DesignIt was determined by General Motors IT Management to improve troubleshooting skills for second level data center operators working at GM Technical Center in Warren, Michigan. Management has first decided to do a live training session for all operators, then change it to a self paced training using an instructional manual. As a Systems Administrator working there and Instructional Designer I volunteered to write contents of training manual.

Things that went well during Things that went well during DesignDesign

What went well is the fact that I played both SME and ID roles because I work as Systems Administrator in the Information Technology filed and playing role of instructional designer as part of this course. That have facilitated my job as I had to deal only with Data Center Operators, their Management and my Manager. Also I got some very valuable feedback from my group that I am very grateful to. Also I wanted to mention the great encouragement that I received from my Instructor.

Challenges experienced and how they were

addressed   The biggest challenge I faced was change of scope

of training from a live session to self- paced training by my manager. He did not feel that I should spend time doing live training sessions for other IT personnel outside his department. I reached an agreement with him and Data Center Manger to develop training manual then make it available to DC Operators as a self –paced manual to be used as needed as a job aid.

Future plans or applications for design or

solutionMy Training manual could be used in the future by any corporate trainer who wants to conduct a live training session. Also there will be ongoing updates added to the manual to make it as current as possible.

Lessons LearnedLessons Learned I can’t stress importance of this project as it gave me hands on experience on how to design instructional materials from beginning to the end.

I learned to quickly adapt to last minute changes and execute them in a positive manner that meets client needs.

Impact of Designing a Solution on my Professional

Identity I have gained a good experience

from my design which I could use in my job search as an Instructional Designer and or Trainer.

My personal principle for any design or solution is it has to meet client requirements and as Designer be ready to make any last minute changes based if requested by client or learners.