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Summer Training Project Report

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PROJECT REPORT ONPUNJAB & SIND BANK

Submitted to PROTON business school In Partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION (M.B.A.) (2009-2011)

SUBMITTED BYRINKU KUMARI ROLL NO- 09PR00102AA028 M.B.A. 2nd YEAR

PREFACEIndia is a developing country and we all know that banking sector plays a very important role. In development with the increasing use of banking and finance in every field, new trends in their technology and modern use are being evolved day to day to meet the requirements. Infact BANKING has become the need of today. The purpose of PROJECT REPORT is to expose the students in the market and in the field of banking, finance and investments and to develop the ability in the students to deal with all types of customers. Preparing project report in the summer vacations and under going the summer training is the indispensable part of the college period. It provides the opportunity to review what we have gained in the training period and also provides the way to convey the knowledge and ideas to others. The present project provides the information on the PUNJAB & SIND BANK. Learning is not possible in solitude and has to have the support and able guidance of some people around us in various roles and capacities. The satisfaction and euphoria that accompanies the successful completion of any task would be incomplete without the mention of the people who made it possible because success is the epitome of hard work, undeterred missionary zeal, fast determination, and consideration. Therefore, we consider it a pleasant duty to express our heartiest appreciation, gratitude, and indebtedness to our project guide Mr. Nitish Dipankar for his keen interest, sincere extortion, invaluable and pain taking excellent guidance, continuous calm endurance, inspiration and encouragement during each phase of the present project.

INDEX ACKNOWLEDGEMENT UNDERTAKING PREFACE INTRODUCTION CHANGES IN BANKING SECTOR CHALLENGES AHEAD TECHNOLOGY IN BANKING SECTOR COMPANY PROFILE ACHIVEMENTS AND ACTIVITIES NATIONALISATION MISSION AND VISION BUSINESS FOCUS CAPITAL STRUCTURE DISTRIBUTION NETWORK MANAGEMENT CORPORATE GOVERENCE WORK PROCESS IN PUNJAB & SIND BANK BUSINESS CYCLE FINANCE DEPARTMENT INTRODUCTION HIERARCHY OF THE FINANCE DEPARTMENT ACCOUNT SECTION COST SECTION FINANCE MANAGEMENT PREPARATION HIGHLIGHTS OF FINANCIALPERFORMANCE OF PUNJAB AND SIND BANK

ANALYSIS OF WORKING CAPITAL INTRODUCTION CONCEPT OF WORKING CAPITAL COMPONENTS OF WORKING CAPITAL TYPES OF WORKING CAPITAL SIGNIFICANCE OF WORKING CAPITAL IMPORTANCE OF WC RATIOS STATEMENT SHOWING CASH AND BALANCE ANALYSIS LOANS AND ADVANCES ANALYSIS CURRENT LIABILITIES ANALYSIS RATIO ANALYSIS FUND FLOW ANALYSIS CASH FLOW STATTEMENT OF THE YEAR ASSET QUALITY INVESTMENTS OBJECTIVES & SCOPE OF STUDY RESERCH METHODOLOGY RESULT, ANALYSIS & DISCUSSION LIMITATIONS OBSERVATIONS RECOMMENDATION APPENDIX QUESTIONNAIRE BIBLIOGRAPHY

ACKNOWLEDGEMENTTo acknowledge all the persons who had helped for the fulfillment of the project is not possible for any researcher but in spite of all that it becomes the foremost responsibility of the researcher and also the part of research ethics to acknowledge those who had played a great role for the completion of the project. So in the same sequence at very first, I would like to acknowledge my parents because of whom I got the existence in the world for the inception and the conception of this project. Later on I would like to confer the flower of

acknowledgement to Mr. Vinay Goel and other faculty members who taught me that how to do project through appropriate tools and techniques. Rest all those people who helped me are not only matter of acknowledgment but also authorized for sharing my success.

RINKU KUMARI

UNDERTAKINGI Rinku Kumari do here by declare that the project report on study conducted on Financial Institutions in PUNJAB & SIND BANK, submitted by me in the partial fulfillment of M.B.A. (Master of Business Administration), PROTON business school ,Indore(M.P) What ever Data has been disclosed in the report are authentic to the best of my knowledge. I have not submitted this training report to any other university ever before.

RINKU KUMARI M.B.A. FINANCE

PREFACEAs a matter of Knowing how things look like in practical sense every M.B.A. student has to undergo training in an approved business organization for the tenure of not less than six weeks. I got a chance to seek more and more knowledge under the guidance of professional managers. On the completion of M.B.A. Degree students have hand on experience that will help for facing challenging jobs under such competitive environment. I have completed my project successfully in The study of working capital analysis under the guidance of S. Tarlok Singh (Asst. Manager Finance). During the above course tenure Mr. Amarjeet Singh (Cash Manager) helped me for getting knowledge concerning with taxation and specially I would like to thank Mr. R.k. Sharma for allowing me to work in Bank.

INTRODUCTIONThe main idea of the project is to carry out a research for the working captal management of Punjab & Sind Bank . The bank attained market leadership in Premium salary accounts and second largest seller of regular salary account in a record time.The situation is similar now. Will the company be able to repeat the same performance for all the category of this product? It has developed its products with better service, new and best management information system. The project aims to find out the response of the corporate through a research process. The project was done in various phases: The first phase comprises gathering information related to the product and population,

In the second phase a survey is to be conducted on corporate customers of Gurdaspur region through direct questionnaire.

The findings and representation of the research is done in the third phase

And in the last phase all the findings and analysis along with conclusions and recommendation has been submitted in report format for further use. It was also necessary to do a competitor analysis as well to know the strength and weakness of the various competitors as the segment has a lot of players and more global players will join the competition soon. Various marketing tools have been used to analyze the current situation of Punjab& Sind Banks salary account segment and find out its position among the competitors in order to form a strategy for the Punjab & Sind Bank in salary account segment.

Changes in Banking SectorThe face of banking is changing rapidly. Competition is going to be tough and with financial liberalisation under the WTO, banks in India will have to benchmark themselves against the best in the world. For a strong and resilient banking and financial system, therefore, banks need to go beyond peripheral issues and tackle significant issues like improvements in profitability, efficiency and technology, while achieving economies of scale through consolidation and exploring available cost-effective solutions. These are some of the issues that need to be addressed if banks are to succeed, not just survive, in the changing milieu.

Challenges Ahead(i) Improving profitability: The most direct result of the abovechanges is increasing competition and narrowing of spreads and its impact on the profitability of banks. The challenge for banks is how to manage with thinning margins while at the same time working to improve productivity which remains low in relation to global standards. This is particularly important because with dilution in banks equity, analysts and shareholders now closely track their performance. This will require tremendous efforts in the area of technology and for banks to build capabilities to handle much bigger volumes.

(ii) Reinforcing technology: Technology has thus become astrategic and integral part of banking, driving banks to acquire and

implement world class systems that enable them to provide products and services in large volumes at a competitive cost with better risk management practices. The pressure to undertake extensive computerizations is very real as banks that adopt the latest in technology have an edge over others. Customers have become very demanding and banks have to deliver customized products through multiple channels, allowing customers access to the bank round the clock.

(iii) Risk management: The deregulated environment brings in itswake risks along with profitable opportunities, and technology plays a crucial role in managing these risks. In addition to being exposed to credit risk, market risk and operational risk, the business of banks would be susceptible to country risk, which will be heightened as controls on the movement of capital is eased. In this context, banks are upgrading their credit assessment and risk management skills and retraining staff, developing a cadre of specialists and introducing technology driven management information systems.

(iv) Sharpening skills:

The far-reaching changes in the banking

and financial sector entail a fundamental shift in the set of skills required in banking. To meet increased competition and manage risks, the demand for specialized banking functions, using IT as a competitive tool is set to go up. Special skills in retail banking, treasury, risk management, foreign exchange, development banking, etc., will need to be carefully nurtured and built.

Thus, the twin pillars of the banking sector i.e. human resources and IT will have to be strengthened.

(v) Greater customer orientation:

In todays competitive

environment, banks will have to strive to attract and retain customers by introducing innovative products, enha

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