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Supplier Invoicing with SAP Ariba

This guide has been provided for Micro Focus Suppliers to assist with common questions related to Purchase Order and Invoicing activities.

Table of Contents Micro Focus Full Supplier Guide to the Ariba Network: ............................................................................. 2

Italy Electronic Invoicing PO and Non-PO: .................................................................................................... 2

Italy Electronic Invoicing in the Ariba Network Overview: ......................................................................... 2

Italian Supplier Legal Profile Configuration: .............................................................................................. 3

Italy Tax: .................................................................................................................................................... 3

Italy Non-PO online invoice submittal Instructions: ................................................................................... 3

Invoicing Methods: Overview ..................................................................................................................... 3

Ariba Network Full Account: ....................................................................................................................... 3

Ariba Network Light Account: ..................................................................................................................... 4

Paper (Mail/Post): ...................................................................................................................................... 4

Non-PO ...................................................................................................................................................... 5

Common Questions ...................................................................................................................................... 5

Logging In and Creating an Account ............................................................................................................ 5

I received a login Error or have problems creating an Ariba account, what do I do now? ......................... 5

Error: Customer does not allow consolidation of accounts ........................................................................ 7

I received the Error: The customer does not allow consolidation of accounts .......................................... 7

How do I update the Email Address PO’s are Sent to? ................................................................................... 7

Accidentally Signed Up for an Ariba Network Fully Enabled Account or Want to Downgrade from an Ariba Network Fully Enabled Account to a Free Ariba Network Light Account ......................................... 9

I signed up for an Ariba Fully Enabled Account, but I prefer a Light Account, what do I do? ..................... 9

Purchase Orders ......................................................................................................................................... 10

Why didn’t I receive the Purchase Order? ................................................................................................. 10

Why am I receiving a Supplier Message Error when trying to open a PO? ................................................ 12

I am the System Administrator but receiving a Supplier Message Error when trying to process a PO. ...... 12

How do I create an Invoice in the Ariba Network? ...................................................................................... 13

Supplier Reference Guide

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How do I cancel/delete an invoice that I sent?.......................................................................................... 13

How do I edit and resubmit a failed or rejected invoice? ......................................................................... 13

Can I resend a failed or rejected invoice with the same invoice number? ................................................ 13

How do I add a PDF version of the Invoice to the Electronic Ariba Invoice? ............................................. 14

Micro Focus Online Invoice Guide for Tax/VAT by Country ..................................................................... 15

How to do I update VAT to our Company Profile? ................................................................................... 15

US Only – When creating the Invoice for services I receive an error that Tax is required, how do I remove this error? ................................................................................................................................................ 16

Paper, Non-PO, and Electronic Invoice. ..................................................................................................... 16

Accounts Payable Email Address mailbox: ................................................................................................ 16

Tips to avoid rejection of invoice and ensure fast payment: ................................................................... 16

Non-PO and Paper Invoicing Requirements .............................................................................................. 17

How do I create an Invoice for Non-PO Scanning or Paper Invoicing? ..................................................... 17

Do Not Include on the Invoice to Avoid Invoice Rejection: ........................................................................ 17

Payment Status .......................................................................................................................................... 18

How do I check payment status? ............................................................................................................. 18

If You Need Further Assistance .................................................................................................................. 19

Help ......................................................................................................................................................... 19

ARIBA Guides .............................................................................................................................................. 20

Micro Focus Full Supplier Guide to the Ariba Network: Ariba Network Supplier Guide for Micro Focus Description: Extensive Guide created by SAP Ariba outlining all aspects of the Full Ariba Network Account Link: https://www.microfocus.com/media/documentation/ariba_network_supplier_guide_document.pdf

Italy Electronic Invoicing PO and Non-PO:

The Italian Government has mandated Suppliers to send invoices to the SDI portal for validation by government authorities. The Ariba Network has been configured to automatically send Supplier invoices submitted online to SDI and return the validated invoice to Micro Focus Ariba Network for payment.

Italy Electronic Invoicing in the Ariba Network Overview: Link: https://www.microfocus.com/media/documentation/information-for-italian-suppliers-using-the-ariba-network-documentation.pdf

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Italian Supplier Legal Profile Configuration: Link: https://www.microfocus.com/media/guide/supplier-setup-for-address-and-legal-profile-on-the-ariba-network-guide.pdf

Italy Tax: Link: https://www.microfocus.com/media/documentation/submitting_invoices_with_tax_based_on_country_document.pdf

Italy Non-PO online invoice submittal Instructions: Link: https://www.microfocus.com/media/guide/italy-non-po-supplier-instructions-guide.pdf

Invoicing Methods: Overview There are 4 methods suppliers may use to invoice Micro Focus. Each Invoicing method has a set of requirements shown in the boxes below:

Ariba Network Full Account: Summary:

• For Companies with a large number of transactions (more than 100 PO’s, Invoices, Catalogs, etc. per year) • Fee based on number of transactions and transaction dollar value. See Ariba Subscription and Pricing for

your Region and Country (scroll to the bottom of the page)

Purchase Order Delivery Method: Ariba Supplier Network

Invoice Method: Ariba Supplier Network

Supplier Requirements:

• Accept the Ariba Trading Relationship Request (TRR) • Setup and Transaction Fees Apply and are Paid to Ariba • Ariba Network ID Configured in Micro Focus SAP Ariba

Important: Provide the Ariba Network ID (AN ID) to your Micro Focus contact to enable PO and Invoicing.

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Ariba Network Light Account: Summary:

• For Companies with a small number of transactions (less than 100 a year) • Free

Purchase Order Delivery Method: Email

1. SAP Ariba will send a Purchase Order notification to the email address Micro Focus has on file for your company

Note: A valid email address is required to receive and process invoices. Using an email address of an individual employee could result in the loss of historical invoicing data if that employee leaves the company. Ariba and Micro Focus recommend using a generic mailbox specifically for invoices that can be accessed in the event the employee processing invoices leaves your company.

2. The Purchase Order email will have an interactive link to create a FREE Ariba Network Light Account

Note: See Common Questions if you do not receive the Purchase Order

Invoice Method: Ariba Supplier Network

3. After Creating the FREE SAP Ariba Network Light Account, create a PO based Invoice in the Ariba Supplier Network Interface

4. Submit the Invoice to Micro Focus for Payment using the Ariba Supplier Network

Note: See Common Questions - How do I create an Invoice in Ariba

Supplier Requirements:

• Valid email address in the Micro Focus instance of SAP Ariba to receive PO’s

Important: As per the note above valid email address is required to receive and process invoices.

Paper (Mail/Post): Summary:

• For Companies in Countries where there is a legal requirement to send invoices by mail/post • See Non-PO and Paper Invoicing Guidelines

Purchase Order Delivery Method: Email 1. SAP Ariba will send a Purchase Order notification to the email address Micro Focus has on file for your company

Note: A valid email address is required to receive and process invoices. Using an email address of an individual employee could result in the loss of historical invoicing data if that employee leaves the company. Ariba and Micro Focus recommend using a generic mailbox specifically for invoices that can be accessed in the event the employee processing invoices leaves your company.

2. The Purchase Order email will have an interactive link to create a FREE Ariba Network Light Account Note: See Common Questions if you do not receive the Purchase Order

Invoice Method: Mail/Post 3. After Creating the FREE SAP Ariba Network Light Account, download the PO details to create a Paper Based

Invoice Note: See Paper Invoicing Requirements for the proper formatting

4. Mail the Invoice to Micro Focus. The envelope containing your invoice must be clearly marked to the attention of the Accounts Payable Department. Note: See Paper Invoicing Mailing Matrix for the mailing address

Supplier Requirements: • Valid email address in the Micro Focus instance of SAP Ariba to receive PO’s Important: As per the note above valid email address is required to receive and process invoices.

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Non-PO Summary:

• Used only for specific predefined businesses • See Non-PO and Paper Invoicing Guidelines

Purchase Order Delivery Method: Email 1. SAP Ariba will send a Purchase Order notification to the email address Micro Focus has on file for your company

Note: A valid email address is required to receive and process invoices. Using an email address of an individual employee could result in the loss of historical invoicing data if that employee leaves the company. Ariba and Micro Focus recommend using a generic mailbox specifically for invoices that can be accessed in the event the employee processing invoices leaves your company.

2. The Purchase Order email will have an interactive link to create a FREE Ariba Network Light Account Note: See Common Questions if you do not receive the Purchase Order

Invoice Method: Email/Scan Hub 3. After Creating the FREE SAP Ariba Network Light Account, download the PO details to create a Paper Based

Invoice Note: See Non-PO and Paper Invoicing Requirements for the proper formatting

4. Email the Invoice to the appropriate Micro Focus scanning hub email address. Note: See Paper Invoicing Mailing Matrix for the scanning hub email addresses

Supplier Requirements: • Valid email address in the Micro Focus instance of SAP Ariba to receive PO’s Important: As per the note above valid email address is required to receive and process invoices.

Common Questions

Logging In and Creating an Account Please review common issues encountered with Logging In or Creating an Account.

I received a login Error or have problems creating an Ariba account, what do I do now?

Ariba Network Full Account

1. If the SAP Ariba password is not working or if you forget your password, click the link: ‘Having trouble logging in?’ from the Login page.

2. Choose ‘I forgot my password’. 3. Click ‘Continue’. 4. Enter your username or email address in the Username or Email Address field

and click Submit. 5. SAP Ariba will send an email notification to your registered email address that

contains instructions on how to reset your password 6. Click the link in the Password Reset email.

Note: If you do not receive a password reset email from SAP Ariba: • Check your junk mail folder or spam filter settings to verify that

automated emails from SAP Ariba are not blocked from your email account.

• You might have multiple SAP Ariba usernames with different email addresses. Make sure you check the correct email account.

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• You might have recently changed your email address without updating the email address in your SAP Ariba account. Check the email account associated with your SAP Ariba account.

• You might have mistyped your username. 7. Enter and confirm your new password on the Password Reset page. 8. Click Submit.

Ariba Network Light Account

Potential Issue 1 1. If you have previously been invited to register your company with Micro Focus

and provide your bank details, the account you created cannot be reused for processing Purchase Orders or creating Invoices.

2. Create a new Account when you are sent a Purchase Order and select the “Process Order” button. Potential Issue 2

1. If you register for a Light Account before receiving the interactive Purchase Order your account will not be recognized by the Micro Focus Ariba system. By creating an Ariba Account at the time you receive the interactive Purchase Order, your account will automatically be registered with the Micro Focus Ariba system.

2. Create a new Ariba Account when you click on the “Process Order” button.

Potential Issue 3 1. If the SAP Ariba password is not working or if you forget your password,

click the link: ‘Having trouble logging in?’ from the Login page. 2. Choose ‘I forgot my password’. 3. Click ‘Continue’. 4. Enter your username or email address in the Username or Email Address field

and click Submit. 5. SAP Ariba will send an email notification to your registered email address that

contains instructions on how to reset your password 6. Click the link in the Password Reset email.

Note: If you do not receive a password reset email from SAP Ariba: • Check your junk mail folder or spam filter settings to verify that

automated emails from SAP Ariba are not blocked from your email account.

• You might have multiple SAP Ariba usernames with different email addresses. Make sure you check the correct email account.

• You might have recently changed your email address without updating the email address in your SAP Ariba account. Check the email account associated with your SAP Ariba account.

• You might have mistyped your username. 7. Enter and confirm your new password on the Password Reset page. 8. Click Submit.

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Error: Customer does not allow consolidation of accounts

I received the Error: The customer does not allow consolidation of accounts

Ariba Network Full Account or Light Account

If you have received the below Error you do not have Customer Administrator permissions for your Ariba Supplier Network Account. To view your account administrator's contact details, click your name at the top of the page and select Contact Administrator.

The Administrator will need to bring the interactive Purchase Order into your Ariba Supplier Network Account. After this step is completed, non-administrators can process invoices against the Purchase Order following the guidelines outlined by Ariba for Fully Enabled or Light Enabled accounts.

For More Information please visit the Ariba Help Center found in the upper right hand corner of the Ariba login page.

How do I update the Email Address PO’s are Sent to? If your company email address where you prefer to receive Purchase Orders from Micro Focus changes please contact your Micro Focus contact to have your new company email address updated in the Micro Focus SAP Ariba system. The following steps must also be taken.

After Logging into your account from the Purchase Order (Light Enabled) or into your Dashboard (Fully Enabled):

1. In the top right corner of the dashboard Select Company Settings drop down

2. Under Network Settings select Electric Order Routing

3. In the Electronic Order Routing tab, under Capabilities Preferences, New Orders Section, update the Email Address Field and ensure the box is checked for the field: Include document in the email message

Please note: You must reach out to your Micro Focus Contact to update this email address in SAP Ariba P2P. Failure to do this will prevent new PO’s from routing to the new email address.

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Accidentally Signed Up for an Ariba Network Fully Enabled Account or Want to Downgrade from an Ariba Network Fully Enabled Account to a Free Ariba Network Light Account

If you clicked the button to upgrade your account thinking this would allow you to process Purchase Orders or your volume of transactions (PO’s, Invoices, Order Confirmations, etc.) on the Ariba Network is below 100 (for all your accounts, not just Micro Focus) and you no longer need the full functionality provided by the Ariba Network Full Account follow the instructions below.

I signed up for an Ariba Fully Enabled Account, but I prefer a Light Account, what do I do? After Logging into your account from your Dashboard perform the following steps to change your account type:

1. In the top right corner of the dashboard > Select Company Settings > Click Customer Relationships > On the Customer Relationships tab

2. Select the checkbox next to Micro Focus International plc

3. Click the Reject button Important: Any existing Purchase Orders that have been submitted against your Ariba Network Full account must be canceled and resubmitted. Micro Focus does not have the ability to transfer PO’s from your Full Account to a Light Account.

After rejecting the full account relationship follow the steps below to have a new Purchase Order sent to the Light account. • Reach out to your Micro Focus Contact to cancel the Purchase Orders • Your Micro Focus contact will need to submit a Supplier Change Request in Ariba with a note in the comments

box to remove your ANID. You will also need to provide the Name and Email address of the mailbox that will receive the PO’s by email.

• After the Supplier Change Request is processed replacement purchase orders can be created and will be delivered to the email address that was provided for your account.

Note: You will need to create a new SAP Ariba account. Please do not attempt to use your previous account for processing Purchase Orders.

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Purchase Orders Please review common issues for Supplier onboarding and Invoicing with Ariba.

Why didn’t I receive the Purchase Order?

Ariba Invoicing Type Resolution

Ariba Network Full Account

Potential Issue 1 1. Your Ariba Network Supplier Account has not been configured in the Micro

Focus SAP Ariba system. a. Reach out to your contact at Micro Focus. b. Provide a Temporary Email address that the Purchase Order can be

delivered 2. Your Micro Focus contact will resend the Purchase Order to the email

address that you provided 3. After receiving the Purchase Order follow the directions in the email by

clicking the button to “Process Order” a. Log into the Ariba Network using your existing Ariba Supplier

Network Account information (do not create a new account). b. The Purchase Order will be added to your existing Ariba Account.

Important: Your Company’s AN ID will need to be added to the Micro Focus SAP Ariba System. 4. Provide the AN ID to your Micro Focus contact 5. Your Micro Focus contact will need to submit a Supplier Change Request in

Ariba adding the AN ID to the Reason for Update Comments Box. a. Once the Supplier Change Request is processed all future Purchase

Orders will rout to your Ariba Network Account automatically.

Ariba Network Standard Account

Potential Issue 1 1. Verify that the Purchase Order is not in the Spam/Clutter Email Box. The

email will be sent from the Ariba Network to the Supplier Contact email address given to Micro Focus.

a. It will look like this:

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Ariba Network Light Account

and

Paper (Mail/Post) - Ariba Scan

Potential Issue 2 1. Your Current Company Email Address is not configured in the Micro Focus

SAP Ariba system. a. Reach out to your contact at Micro Focus. b. Provide a valid email address of the representative or group (a

generic* mailbox) who will receive the Purchase Order emails from Micro Focus and prepare the invoices

c. Provide a list of all the Country Locations (Company Legal Entities) that will be using this email address for processing invoices.

Note: Your company could have many entities that process invoices. Some Companies process invoices Globally, Country, By Region, or by organization. Please provide the email address and entities that will use this email address for receiving Purchase Orders from Micro Focus and processing Invoices.

2. Your Micro Focus contact will resend the Purchase Order to the email address that you provided

3. After receiving the Purchase Order follow the directions in the email by clicking the button to “Process Order”

a. Log into the Ariba Network using your existing Ariba Supplier Network user name and password

b. The Purchase Order will be added to your account Important: Your Company’s email address will need to be added to the Micro Focus SAP Ariba System. 4. Your Micro Focus contact will need to submit a Supplier Change Request in

SAP Ariba to update your current company contact and email address. Once the Supplier Change Request is processed all future Purchase Orders will be sent to the email address that was provided.

Important: A valid email address is required to receive and process invoices.

Using an email address of an individual employee could result in the loss of historical invoicing data if that employee leaves the company.

*Ariba and Micro Focus recommend using a generic mailbox specifically for invoices that can be accessed in the event the employee processing invoices leaves your company.

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Why am I receiving a Supplier Message Error when trying to open a PO?

Supplier Error Message:

"System Message: Security Access Violation. You are not authorized to view this document”.

Supplier resolution: The supplier must be the account administrator of their Ariba account to log in OR must be referencing the latest version of the PO

I am the System Administrator but receiving a Supplier Message Error when trying to process a PO.

Supplier Error Message:

"Security Access Violation. You are not authorized to view this document”.

Supplier resolution: Can you inform the Supplier to logout to their account and close their browser? Try to open again a new browser and click the Process Order from Micro Focus PO Email. This happens when Supplier is supporting multiple accounts from different Clients not only Micro Focus. If the issue still persists, kindly check if the PO was changed into another version or not.

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How do I create an Invoice in the Ariba Network? Ariba Enterprise Account

(Fee based)

• Ariba Training Video - How to Send a PO Based Invoice from a Fully Enabled Account

• Ariba Training Document - You’ve submitted an Invoice Now What?

Ariba Standard Account

(FREE)

• Ariba Training Video: How to Send an Invoice from a Light Account

• Key Requirements:

• The Light Account is fully dependent on receiving the Purchase Order from the Ariba Network through an interactive email using the Supplier Contact email address.

• The supplier contact email address given to Micro Focus must be the email address of the group or person who will process the PO and submit the Invoice.

• To create an invoice you must click the ‘Process Purchase Order’ button within the Interaction email from the Ariba Network, then log into an Ariba Network account.

• If multiple Invoices will be created against a single Purchase Order, you must first start with the Purchase Order email from Micro Focus by selecting the Process Order button.

• Ariba Training Document - You’ve submitted an Invoice Now What?

How do I cancel/delete an invoice that I sent? • Ariba Training Document: How do I cancel/delete an invoice that I sent?

How do I edit and resubmit a failed or rejected invoice?

• Ariba Training Document: How do I cancel/delete an invoice that I sent?

Can I resend a failed or rejected invoice with the same invoice number? • Ariba Training Document: Can I resend a failed or rejected invoice with the same invoice number?

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How do I add a PDF version of the Invoice to the Electronic Ariba Invoice? From the Invoice Creation Screen: 1. Scroll to the Line Items section of the

Invoice 2. Click the Line Item Actions drop down box

3. From the Line Item Actions drop down box under the ‘Add’ section select Attachment

4. An Attachments line item will be displayed above the Line Item Actions Button. Click the Choose file button. This will open a window to select the file from your computer/mobile device.

Please note: The maximum attachment size is currently 100MB

5. Once the file is selected click the Add Attachment button.

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Micro Focus Online Invoice Guide for Tax/VAT by Country Submitting Invoices with Tax/VAT by country Description: Step-by-step instructions and troubleshooting guide for suppliers submitting invoices with tax and receiving errors. Link: https://www.microfocus.com/media/documentation/submitting_invoices_with_tax_based_on_country_document.pdf

How to do I update VAT to our Company Profile? After Logging into your account from the Purchase Order (Light Enabled) or into your Dashboard (Fully Enabled): 1. In the top right corner of the dashboard

Select Company Settings drop down 2. Select Company Profile 3. Select the Business tab 4. Scroll to the Section under Tax Information,

add VAT ID

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US Only – When creating the Invoice for services I receive an error that Tax is required, how do I remove this error? After Logging into your account from the Purchase Order (Light Enabled) or into your Dashboard (Fully Enabled) and beginning the invoicing process by completing the required data fields: 6. Scroll to the Line Items section of the

Invoice 7. Click the Checkbox next to the Tax

Category Field 8. From the Tax Category dropdown box

select Sales Tax 9. Update the amount you intend to invoice 10. Click the Add to Include Lines which

adds the tax line item to your Invoice 11. Update the Tax fields

– In the Rate (%) Field: 0 – In the Tax Amount Field: 0

Please note: This applies to Service Only Invoices that would not be taxable.

Paper, Non-PO, and Electronic Invoice.

Accounts Payable Email Address mailbox: • AMS: swpmb.bgl.apinv_amsprocessing@microfocus.com

• APJ: swpmb.bgl.apinv_apjprocessing@microfocus.com • EMEA: swpmb.sw.ap@microfocus.com

Tips to avoid rejection of invoice and ensure fast payment: 1. Invoice Bill To, Ship-To, Supplier Name and Address, Currency, and VAT match the PO. 2. All Addresses contain Street Address, Zip Codes, Province/State and Country. 3. Invoice Line Item numbers and content match PO Line Items. 4. Invoice must contain PO Number Reference 5. Online Invoices can be back-dated up to 90 days for immediate payment.

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Non-PO and Paper Invoicing Requirements

How do I create an Invoice for Non-PO Scanning or Paper Invoicing?

Micro Focus Company Policy is to use the Ariba Supplier Network for Invoicing with the following two exceptions:

Non-PO: Specific and predefined facilities and telecommunications services have been pre-approved. This is coordinated through Micro Focus business and finance leadership.

• Country Policy: Countries where it is legally mandated that invoices be sent by mail / post

Invoice By Paper Country List Brazil India Poland Saudi Arabia Bulgaria Israel Tunisia Russian Federation China Japan Turkey Costa Rica Philippines Romania

• Note: Invoices sent through scanning emails will be rejected if they do not meet the approved exceptions. Please reach out to your Micro Focus contact for information on how to Invoice using the Ariba Supplier Network or visit the Supplier Portal.

Non-PO Scanning and Paper Invoice Requirements:

Quality

High quality documents will ensure the data is appropriately read by the scanning solution. Faded, creased, or out of square (crooked) documents may not scan accurately causing delays in processing.

Do Not Include on the Invoice to Avoid Invoice Rejection: Cover Sheets

Future Dated Invoices

Additional line items that do not match the Purchase Order line items

Invoice amount that exceeds the PO dollar amount

Include multiple Purchase Orders on the Same Invoice

Multiple attachments per email (EMEA and APJ)

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Payment Status How do I check payment status? On October 27, 2017 there was an invoice processing transition to SAP Ariba. Open Purchase Orders were migrated from the Legacy HPE solution to Micro Focus SAP Ariba. The Purchase Order migration was completed in January 2018.

Note: Micro Focus is not accepting invoices through the HPE Tungsten solution. AP Online will contain invoice status until Oct 27th

2017.

Date Supplier Goods or Services Provided

Resolution

On or Prior to October 27, 2017

Submit a support request with the Micro Focus Accounts Payable (AP) CRC using Service Central. 1. Visit the Micro Focus Supplier Portal and go to the Accounts Payable Service Central page. 2. Select the Service Central for Supplier Link. 3. From the Software Passport login page, access the Micro Focus Service Central support solution.

Non-PO and PO Scanning Invoice Best Practice

1. Legal Micro Focus Entity Name. Incorrect entity names or listing ‘Micro Focus’ as the legal entity name will result in the invoice being rejected.

2. Correct Bill To and Ship To address matching the new Micro Focus Company Name and Address. This information be obtained from current Purchase Orders.

Note: Old HPE Bill to addresses will no longer be accepted.

3. Correct Purchase Order Number. Should be clearly labelled as “PO #”, “Purchase Order #”, etc.

Note: PO Numbers using the legacy format (MPExxxxxx/HPExxxxxx) will no longer be accepted.

4. Micro Focus contact name/reference name or Email address. The preference is the email address.

5. Currency Code (for example USD, EUR, GPB)

6. Tax / VAT ID

Bank Details Ensures the most up to date information is used for payment. Note: If you are missing details, please reach out to your Micro Focus contact.

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4. If you do not have an account, please create one and log in. 5. From the Micro Focus Service Central solution, select the Accounting Services drop down, then

click the Accounts Payable link. 6. Select the option that best meets your needs and fill in the required information. 7. After submitting the support request you will be provided a GSD ticket number as a reference.

After October 27, 2017

Ariba Network Fully Enabled: Status is fully integrated into your supplier dashboard. Ariba Network Light Enabled: Status is part of the simplified supplier dashboard available to the owner of the Email address configured for your company in Micro Focus SAP Ariba. Mail / Post Process/Scan: Submit a support request with the Micro Focus Accounts Payable (AP) CRC using Service Central. 1. Visit the Micro Focus Supplier Portal and go to the Accounts Payable Service Central page. 2. Select the Service Central for Supplier Link. 3. From the Software Passport login page, access the Micro Focus Service Central support solution. 4. If you do not have an account, please create one and log in. 5. From the Micro Focus Service Central solution select the Accounting Services drop down, then

click the Accounts Payable link. 6. Select the option that best meets your needs and fill in the required information. 7. After submitting the support request you will be provided a GSD ticket number as a reference.

If You Need Further Assistance Help There are a number of resources that are available to assist you with your transition, account setup and invoicing. Please select from the options below:

Help Type Contact

Ariba Supplier Network Support by Country or Region:

• How to Invoice

• Registration – Registration for Invoicing or for collecting information to create a New Supplier Account to do business with Micro Focus

• Account Configuration

• How to use the Ariba Supplier Network Interface

• Ariba Supplier Network Error Messages

• Supplier Fee Questions

Asia Pacific and Japan Region:

• MicroFocusEnablementAPJ@ariba.com

Australia and New Zealand Region:

• MicroFocusEnablementANZ@ariba.com

Brazil

• MicroFocusEnablementBrazil@ariba.com

Europe, Middle East, and Africa Region:

• MicroFocusEnablementEMEA@ariba.com

Latin America Region:

• MicroFocusEnablementLATAM@ariba.com

North America Region:

• MicroFocusEnablementNAMER@ariba.com

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Online Help • SAP Ariba Supplier Login page, use the Help Center link in the upper right corner of the screen.

ARIBA Guides Here are links to additional documents you may find useful regarding Ariba Network Accounts:

Complete your Ariba Network Company Profile Description: Step-by-step instructions on how to complete the set-up of your company profile on the Ariba Network. Link: https://www.microfocus.com/media/documentation/complete_your_ariba_network_company_profile_document.pdf Navigating your Ariba Network Light Account Description: Only for suppliers who have received a Purchase Order from Micro Focus and want to create a Light Account on the Ariba Network. Link: https://www.microfocus.com/media/documentation/navigating_your_ariba_network_light_account_document.pdf SAP Ariba Full Account Supplier Fees Description: Explanation of benefits and fees for suppliers using Full Ariba Network Accounts Link: https://www.microfocus.com/media/documentation/sap_ariba_full_account_supplier_fees_document.pdf

Register Your Ariba Network Light Account Description: Step-by-step instructions on how to complete the registration of your Ariba Network Light Account Link: https://www.microfocus.com/media/documentation/register_your_ariba_network_light_account_document.pdf