The Race for Supply Chain 2030 Lora Cecere, Founder of Supply Chain Insights Lcecere
Transcript
The Race for Supply Chain 2030Lora Cecere Founder of Supply Chain Insights
Lcecere
Disclaimer I am a Skeptic
A Social Scientist
A Fortune-teller of Sortshellip
I Write for the Supply Chain Leader
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Disclaimer I am a Skeptic
A Social Scientist
A Fortune-teller of Sortshellip
I Write for the Supply Chain Leader
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Social Scientist
A Fortune-teller of Sortshellip
I Write for the Supply Chain Leader
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Fortune-teller of Sortshellip
I Write for the Supply Chain Leader
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
I Write for the Supply Chain Leader
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Open Content for the Market
LCECERE
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Research
LCECERE
WileyDecember 2012
Self-publishedSeptember 2014
Wiley December 2014
Self-publishedSeptember 2015
ComingAugust 2016
18 5-Star Reviews Nine 5-Star Reviews
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Driving Global Engagement
LCECERE
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Look Back
15 Years Ago
lcecere
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
15 Years Ago
LCECERE
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
The Pressure is ON
Nine out of Ten Companies are Stuck
lcecere
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Current State
Lcecere
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Current State
LCECERE
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Who Is Working Well
LCECERE
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Business Pain
LCECERE
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Risk Drivers
LCECERE
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Increasing Pressure on Operations
LCECERE
Since 2000 52 percent of the companies in the Fortune 500 have either gone bankrupt been acquired ceased to
exist or dropped out of the Fortune 500
Activist campaigns against companies with a market cap greater than $10 billion has more than doubled since
2010 Activists won partially won or settled 73 of proxy fights in 2014 up from 55 in 2010
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Ready for Industry 40
LCECERE
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
New Forms of Analytics
LCECERE
ERP
SRM
APS
PLM
CRM
Operational Investments
Workforce Productivity
Analytics
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Understanding the Current OrganizationA Focus on Functional Excellence
lcecere
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Right Stuff
LCECERE
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chain as a Function
LCECERE
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Shortage of Mid-Management Talent
LCECERE
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Shortage of Mid-Management Talent
LCECERE
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Challenges
LCECERE
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
The Journey from Cost Management to ValueNine out of Ten Companies are Stuck
lcecere
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
What We Expected
LCECERE
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
What We Learned
LCECERE
A Supply Chain is a Complex System
with Complex Processes with Increasing Complexity
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
The Effective Frontier
LCECERE
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Correlations to Market Capitalization
LCECERE
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Dow and DuPont Stuck
LCECERE
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Toyota and Honda Stuck
LCECERE
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
BMS and Merck Stuck
LCECERE
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Novo Nordisk Making Progress
LCECERE
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Measuring Supply Chain Improvement
LCECERE
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chains to Admire
LCECERE
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Why
LCECERE
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically across the
organization
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
How to Get Unstuck
LCECERE
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Look Forward
Supply Chain Visibility
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
As the Tail Gets Longer Visibility More Important
LCECERE
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Outsourcing Todayrsquos Reality
LCECERE
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Connecting
LCECERE
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chain Visibility
LCECERE
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Reducing the Bullwhip Impact
LCECERE
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Must for Improving the Planet
LCECERE
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Current State
LCECERE
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Steps to Make the Digital Pivot
LCECERE
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Making the Digital Pivot
Building Outside-In Processes
LCECERE
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Looking Forward
LCECERE
bull Supply chains that learn as we sleep
bull Network of networks
bull Interactive UIbull New business
models
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Steps to Make the Digital Pivot
LCECERE
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Right Time Data
LCECERE
Clouds
Streams
Lakes
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Big Data Analytics
LCECERE
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Analytics Evolution
LCECERE
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Learning a New Language
LCECERE
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data WarehouseRelational Database
Current State
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Why Is Hadoop an Important Concept
lcecere1
ERPERP
ERP ERP ERP ERP ERP
Reporting
Nonrelational Architecture with Hadoop
Current State
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Analytics Evolution
LCECERE
Embracing Data Variety
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chains Do Not Play by the Rules
LCECERE
But what if
they could
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
A Shift
LCECERE
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Case Study Internet of Things
Demand-Driven Replenishment
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
3D Printing
LCECERE
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Ultimate Ear
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Opportunity at the Intersection of the Social and Interest Graph(s)
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Newell Rubbermaid
LCECERE
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Newell Rubbermaid
LCECERE
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Lenovo
LCECERE
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Lenovo
LCECERE
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
Listening Lenovo
LCECERE
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
The Conundrum
LCECERE
Moving Forward
LCECERE
Wrap-Up
LCECERE
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Data Types
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chains Donrsquot Play by the Rules
85
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chains to Admire Methodology
PerformanceBeats the industry
average for operating margin inventory turns and ROIC for 2006-2014
and 2009-2014
ImprovementRanks above peer group average on The Supply Chain
Index for 2006-2014 or 2009-2014
+
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
bull Lack of clarity on supply chain excellencebull Focus on functional excellencebull Isolated projects with a ROI rationalizationbull Lack of supply chain designbull Not managing the metrics holistically
across the organization
Why
How to Get Unstuck
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot
bull Supply chains that learn as we sleepbull Network of networksbull Interactive UIbull New business models
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
bull Mapping and GPSbull Videobull Voicebull Digital Images
Unstructured Data
SensorData
NewDataTypes
Volume
Velocity
Variability
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Analytics Maturity
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Learning a New Language
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Data Types
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Supply Chains Donrsquot Play by the Rules
159
But what if
they could
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Evolution Based on Cultural Preferences
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Case Study Internet of Things
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Micro Demographic Analysis of Flavor Preference by
Demographics
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Evolution of 3-D Printing of Human Organs
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Ultimate Ear
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
3D Printing
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Have You Ever Thought
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Opportunity at the Intersection of the Social and Interest Graph(s)
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
bull Newell Rubbermaid
Listening Newell Rubbermaid
Future15SB bwdumars
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Future15SB bwdumars
Newell Rubbermaid
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
Listening Lenovo
>
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
Micro Demographic Analysis of Flavor Preference by Demographics
Slide 89
Slide 90
Slide 91
Slide 92
Slide 93
Listening Newell Rubbermaid
Newell Rubbermaid
Listening Lenovo
Voice of Customer Comes in Many Forms
One Voice ndash A Single View of Perceptual Quality
Wrap-up
Slide 100
Slide 101
Slide 102
Slide 103
About Lora Cecere (2)
Disclaimer I am a Skeptic (2)
A Social Scientist (2)
A Fortune-teller of Sortshellip (2)
I Write for the Supply Chain Leader (2)
Delivering Open Content To The Market
Books to Educate Your Team
Driving Engagement - Supply Chain Insights -
15 Years Ago (2)
Looking Back
Pressure Is On
Current State (4)
Descriptors Used by Leaders
Who Has a Supply Chain That Is Working Well
Slide 118
Slide 119
Technology Evolution
Understanding the Organization
Right Stuff (2)
Supply Chain as a Function (2)
Middle Management Has Greatest Shortage of Supply Chain Talent
Growing Talent Gap
Slide 126
Metrics That Matter
What We Expected (2)
What We Learnedhellip
The Supply Chain Effective Frontier
Correlations to Market Capitalization (2)
Orbit Charts Dow Chemical Company and DuPont
Automotive
Orbit Chart Pharmaceutical (Inventory Turns and Operating Marg
Orbit Chart Novo Nordisk Making Progress (Inventory Turns and
Slide 136
Supply Chains to Admire Methodology
Why (2)
How to Get Unstuck (2)
Evolution of Visibility
The Evolution of the Long Tail
Increase in Outsourcing
Evolution of Visibility (2)
Gaps in Supply Chain Visibility
Bullwhip Effect
Need for Network Ownership
Making the Digital Pivot (2)
Looking Forward (2)
Slide 149
Slide 150
Slide 151
Slide 152
Evolution of Analytics (2)
Slide 154
Slide 155
Slide 156
Learning a New Language (3)
Data Types (2)
Slide 159
Evolution Based on Cultural Preferences (2)
Case Study Internet of Things (3)
Micro Demographic Analysis of Flavor Preference by Demographics (2)
Slide 163
Slide 164
Slide 165
Slide 166
Slide 167
Listening Newell Rubbermaid (2)
Newell Rubbermaid (2)
Listening Lenovo (2)
Voice of Customer Comes in Many Forms (2)
One Voice ndash A Single View of Perceptual Quality (2)
Wrap-up (2)
Slide 174
Slide 175
Slide 176
Slide 177
About Lora Cecere (3)
Slide 179
Slide 180
Slide 181
Slide 182
Slide 183
Slide 184
Slide 185
Slide 186
0
0
0
0
0
0
0
Canada-Customer A calls about a blue screen on a Yoga-Customer B posts on Facebook about his X220rsquos ACDC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest shipment Complaints received through account executive[Critical Situation]
Brazil-Customer F submits a service from on esupportlenovocom regarding their W530 hard drive
Morocco-Customers G amp H comment on their X220rsquos electrical issues on Twittercom-Customer I called about Yoga screen issues
Australia-Customer J write a review on NewEggcom about ACDC adapter issues on X220-Customer K had an eChat with Lenovo about Yoga screen issues
China-Customer L wrote on Weibo about Yoga screen issues-Customer M calls about a Tablet 8 battery issues
Voice of Customer Comes in Many Forms
USA-Customers C amp D write X220 product reviews on amazoncom and mention issues with ACDC adapters-Customer E posts on forumslenovocom that they are experiencing blue screens on their Yoga
0
0
0
0
0
0
0
Lenovo- 6 recorded issues about X220rsquos ACDC adapter
- 5 recorded issues about keyboard issues on X1 Carbon
- 5 recoded issues about Yoga screen
- 1 recorded issue about W530 hard-drive
- 1 recorded issue about Tablet 8 battery
One Voice ndash A Single View of Perceptual Quality
Wrap-up
bull Supply chains are five years away from learning as we sleep Stabilize legacy spending
bull We must learn from the past to unlearn and then rethink supply chain processes The starting point is rewiring our brains
bull Value network automation has great promise welcome the Network of Networks
Questions
7 Classesbull Supply Chain Metrics That
Matterbull Building the Customer-
Centric Supply Chainbull The Market-Driven Value
Network Journeybull Making the Digital Pivotbull End-to-End Supply Chain
Orchestrationbull Driving Improvement in
Decision Making Through Supply Chain Planning
bull Building Agility Through Horizontal Processes
About Lora Cecere
bull Founder of Supply Chain Insightsbull ldquoLinkedIn Influencerrdquo
bull Guest blog for Forbes
bull Author of 4 books Bricks Matter (2012) Shamanrsquos Journal (2014) Supply Chain Metrics That Matter (2014) Shamanrsquos Journal (2015)
bull Partner at Altimeter Group (leader in open research)bull 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Researchbull 8 years Experience in Marketing and Selling Supply Chain Software at Descartes
Systems Group and Manugistics (now JDA)bull 15 Years Leading teams in Manufacturing and Distribution operations for Clorox
KraftGeneral Foods NestleDreyers Grand Ice Cream and Procter amp Gamble
