NIGERIA October 23, 2015 FGXpress Nigeria Information from Joan & Harry Hartley, Sam Gurevich, Del Williams, Helga & Bert Wolters Support Documents and Links Partner Resources ‘Support Documents and Links’ are available online at www.Hartleys.ca Link is Partner Resources bottom of right side toolbar. Handout brochures and documents may be personalized. FG Xpress Handout Document Tools To personalize: • Open Document with Adobe Reader • Tab to first Contact Information box • Replace information with your contact information • If more than one box on form, tab to next box • Contact information may already be copied • If not, replace information with your contact information • Save form To print: • Recommend a 24+ pound bond paper for a quality feel • Print 1-sided or 2-sided on long edge in colour • Brochures print 2-sided on short edge PowerStrips • PowerStrips Brochure 150818 • PowerStrips One-Sheet 150818 • PowerStrips Instructions 150824 • How PowerStrips Work video by Dr. Adam Saucedo 2:12 minutes http://harryh.fgxpress.com/#/fgx/powerstrips BeautyStrips • BeautyStrips Brochure 150825 • BeautyStrips One-Sheet 150818 • BeautyStrips System video with Michelle LeSuere 4:07 minutes http://harryh.fgxpress.com/#/fgx/beautystrips SolarStrips • SolarStrips Brochure 150818 • SolarStrips One-Sheet 150818 • SolarStrips video 1:17 minutes http://harryh.fgxpress.com/#/fgx/solarstrips Benefits of Smart Order • AutoShip FAQ 140300 • Smart Order Benefits 141125 The Opportunity to Develop Income as an Income Business Builder Member Compensation Plan • The FGXpress Hybrid Compensation Plan Overview 140224 • X-Tribe Napkin Presentation http://forevergreen.org/compensation-plan/ Scroll down to green bar for ‘X-TRIBE’ video and ‘COMPENSATION PLAN’. • The FGXpress Hybrid Compensation Plan 140310 • Commission Cycle FAQ 140300 • Payment Preference FAQ 140300 – about Payoneer and eWallet Policies and Procedures • Policies and Procedures 2013 Doing Business with ForeverGreen/FG Xpress • FGX Opportunity Presentation 150116 • FGX Code of Honor 140129 • Doing Business with ForeverGreen/FG Xpress 150818 • Global Support
Transcript
NIGERIA
October 23, 2015 FGXpress Nigeria Information from Joan & Harry Hartley, Sam Gurevich, Del Williams, Helga & Bert Wolters
Support Documents and Links Partner Resources ‘Support Documents and Links’ are available online at
www.Hartleys.ca Link is Partner Resources bottom of right side toolbar. Handout brochures and documents may be personalized. FG Xpress Handout Document Tools
To personalize: • Open Document with Adobe Reader • Tab to first Contact Information box • Replace information with your contact information • If more than one box on form, tab to next box • Contact information may already be copied • If not, replace information with your contact information • Save form
To print: • Recommend a 24+ pound bond paper for a quality feel • Print 1-sided or 2-sided on long edge in colour • Brochures print 2-sided on short edge
PowerStrips • PowerStrips Brochure 150818 • PowerStrips One-Sheet 150818 • PowerStrips Instructions 150824 • How PowerStrips Work video by Dr. Adam Saucedo 2:12 minutes
http://harryh.fgxpress.com/#/fgx/solarstrips Benefits of Smart Order
• AutoShip FAQ 140300 • Smart Order Benefits 141125
The Opportunity to Develop Income as an Income Business Builder Member Compensation Plan • The FGXpress Hybrid Compensation Plan Overview 140224 • X-Tribe Napkin Presentation http://forevergreen.org/compensation-plan/
Scroll down to green bar for ‘X-TRIBE’ video and ‘COMPENSATION PLAN’. • The FGXpress Hybrid Compensation Plan 140310 • Commission Cycle FAQ 140300 • Payment Preference FAQ 140300 – about Payoneer and eWallet Policies and Procedures • Policies and Procedures 2013
Doing Business with ForeverGreen/FG Xpress • FGX Opportunity Presentation 150116 • FGX Code of Honor 140129 • Doing Business with ForeverGreen/FG Xpress 150818 • Global Support
1
Payment Preference FAQ – March, 2014 /June 2015 to add Smart Order
Q: How do I sign up for Smart Order/Autoship?
A: It’s simple. Click on the Smart Order button in the upper menu bar of your Virtual Office. Any active Smart Orders you set up will display on this page each time you visit your Virtual Office. To set up a Smart Order, click on the green Create New Smart Order button in the upper left corner of the screen. Choose your product and check out. It’s that easy.Q: How can I make sure that my Smart Order runs each month?
A: The most important thing you can do is make sure that the payment card information
we have on file for you is up to date. Check to see if the billing name and billing address
information in your FGXpress personal profile matches your card information. You’ll find all
this information by clicking on Billing Information under the My Account button in your
Virtual Office.
Q: My Smart Order order hasn’t arrived yet. What should I do?
A: Shipping times can vary depending on where you live and the delivery options that are
available in your local area. If delivery is taking longer than expected, the XpressCare
support team is available to assist you Monday through Friday, 8:00 am to 7:00 pm, U.S.
Mountain Time. You can reach us at [email protected] or by calling +1 (801)
655-5500.
Q: Is there any obligation to sign up for Smart Order?
A: No, Smart Order is completely optional. Your enroller may encourage you to sign up for Smart Order simply because of the business benefits you’ll enjoy, but it’s always your choice.
Q: How does Smart Order help me build my FGXpress business?
A: Smart Order is the easiest, fastest and most reliable way for you and your team to lock in your eligibility for commissions. You can relax and concentrate on other income-producing activities knowing that your qualifying order will automatically go through for every commission cycle. Being on Smart Order sends a message to your team and the world that you’re “open for business” and also gets you free ...Strips™! Every Smart Order comes with additional ...Strips that’s perfect for sampling or your personal use.
It’s EASY to MAXIMIZE your earning potential with a monthly Smart Order
Benefits of Smart Order
Smart Order is designed for today’s busy lifestyle. It’s a way to simplify your life and give you MAXIMUM profits. You’ll automatically receive an order of PowerStrips every 4 weeks* without risk of forgetting to order and running out.
FREE PowerStrips Each Month– FGXpress is going to ship you a $12 pack (3 PowerStrips) FREE each month with your Smart Order.
Bank Commissionable Volume** (CV)– Once you’re on Smart Order you are automatically active, which means you begin banking volume from your downline. That means you will be accumulating CV from affiliates in the team below you that can turn into commissions once you become a 1 Star. Think of it as a savings account that’s just waiting for you to cash in.
Bonus Qualification** – Being on Smart Order ensures you maintain an active status so that you are eligible to receive bonuses. (Inactive affiliates cannot earn bonuses)
Earn More Commissions**– Your 100 CV Smart Order (double pack of PowerStrips) qualifies you for 50% more commissions on Team Bonus, and $100 more on your XTribe Bonuses.
Easy To Manage – You can manage your Smart Order anytime by calling Member Support at 801-655- 5500. However, if you choose to cancel, your active status will no longer be automatic. Meaning you could lose any banked volume, as well as eligibility to earn any bonuses.
SELECT YOUR SMART ORDER
The benefits of Smart Order are BIG! Get Started NOW!!
Your Smart Order must be successfully processed every 4 weeks.
Accordingly to the compensations plan requirements and to the amount of efforts and results for each person. Smart Order does
not warrantee a specific amount of income.
November 23, 2014 from FGXpress WebOffice
FGXpress™ has brought together the best of unilevel and binary compensation plans
Making an important contribution to the industry, with the breakthrough concept:
The X-Tribe.
This plan is so simple, it can be explained on a napkin.
Each member you enroll is your PEM (Personally Enrolled Member) and is part of two trees:
YOUR ENROLLMENT TREEfor the Unilevel features of the plan. With no limit to how many members you can have per level.
THE PLACEMENT TREEfor the Binary features of the plan. Each person can only have 2 legs, so, everyone contributes building their two legs by placing their enrolments under-neath
WEEKLY payout! To be eligible to participate in the comp plan and to receive bonuses, rank advancements and to keep your Carry-Over week to week, it’s neces-sary to have an “active order” for 100 QV or at least 50 QV all the time.
Every time you purchase your product, this volume (QV) is “active” for the current weekly period plus three more (4 weekly periods total).
Once the 4th weekly period is over, your order is no longer active. A weekly period: Starts on Tuesday 12am MST Ends on Mondays 11:59pm MST
As with any business, your results may vary, and will be based on your individual capacity, business experience, expertise, and level of desire. There are no guarantees concerning the level of success you may experience. The examples used are exceptional results, which do not apply to the average member, and are not intended to represent or guaran-tee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivationFebruary 24th, 2014
FGXpress™
The FGXpress Hybrid Compensation Plan A QUICK OVERVIEW
FastStart BonusRewards Enrollment
Earn 25% of all of your PEMs (Personally Enrolled Mem-bers) CV during their first 4 weeks in the business.
You qualify for this bonus every time you Enroll a new Member!There’s no limit to how many PEMs you can enroll.
1 X-Tribe BonusRewards Duplication Model Once every 4 weeks, get your next qualifying order paid by the X-Tribe Bonus by following this simple duplication model.
1. Mantain at least 4 ACTIVE PEMs
2
2. 1000QV within your first 2 levels
3. If you have an Active order of:
Team BonusRewards you for helping the leg that needs it the most
Earn 8% or 12% from the total volume of your pay leg of the week.
Make sure you have at least 1 ACTIVE PEM per leg. This bonus is paid when your pay leg has 500QV or more.
3
Example:
Pay Leg
= 10,000 QV
x 12%= $1,200
Example:
Big Leg= 12,000
Matching BonusRewards you for supporting your PEMs growth With an amazing compression feature, it’ll be looking for 1-STAR members to create a generation.
This floating bonus ensures a total payout of 62% from regular orders, and 87% from FastStart orders with-out jeopardizing the opportunity, FGXpress and thus your business.
4
* all percentages are based on Commissionable Voume (CV). See Comp Plan manual for further details and requirements.
Rank Advancement BonusRewards your development as a leader
Achieve a new rank once and get the title.
Achieve it TWICE, And get the bonus.
From $500 (3-Star) to $25,000 (ALL STAR)
UP TO $43,000 in Rank Advancement Bonuses!
5
February 24th, 2014
Notice the carry-over applies to the “power leg” as long as you mantain an ACTIVE ORDER for the next week. The “pay leg’s” carry over is limited to up to 500QV and will only apply if either the PEM requirement or the minimum 500QV requirement were not met.
The Team Bonus can pay up to $20,000 per week!
For more information and details, consult FGXpress’s Comp Plan manual.
For example: This week you enrolled 4 people with 100QV/CV each. You make 25% on all their CV made during their first four weeks in the business
Page 2January 6, 2014
You earn 25% of their first 4 weeks order’s CV.
You qualify for this bonus every time you Enroll a new Member who places orders within their first 4 week commission periods.
You’re enrolling new members.
Action Rewards
Compensation Plan
FGXpress™
Personal Requirements
50QV or 100QV
Active Order
IMPORTANTTo be eligible for participating in the comp plan to receive any bonus, and to keep your Carry-Over week to week, it’s important that you keep an “active order” for 100QV or at least 50QV all the time.
Every time you purchase your product, this volume is “active” for the current weekly period plus three more periods (4 weekly periods total) Once the 4th weekly peri-od is over, your order is no longer active. The Autoship program is a free of charge service that helps you ensure you always have active QV. A weekly period: Starts on Tuesday 00:00 MST Ends on Mondays 11:59pm MST
FGXpress’s Breakthrough:
Most “Fast start” programs would affect the rest of the bonuses (e.g. only assigning 50% of the QV and CV to your left or right leg). FGXpress has designed specific “signup packs” so that you can earn 25% of the order’s CV on FastStart, and still assign 100% of the QV and CV to your left or right legs for payment and qualification purposes. With this action, FGXpress is paying out 87% of all fast start packs CV.
$25 x 4 = $100
You make $100!
100 QV/CV per person
Updated August 18, 2015
X-Tribe Bonus
PEM (Personally Enrolled Members)
Members Enrolled by other Members
OROr many other ways
As long as you meet these 3 requirements, qualifying for your X-Tribe Bonus looks many different ways:
1000 QV
Compensation Plan
FGXpress™
You’re following the X-Tribe duplication model
Action Rewards
Requirements
50QV or 100QV
The X-Tribe Bonus gives you and each member in your group enough money to pay for the next order. Once someone’s personal qualification and products are being paid for, staying in business is much easier.
Page 3January 6, 2014
This bonus can be paid once every 4 weeks.
If by the time you’re eligible for this bonus your personal QV is:
= 50QV, your X-Tribe bonus will be $100
= 100QV, your X-Tribe Bonus will be $200
Volume
1000QV in the last 4 weeks within your first 2 Enrollment levels* (*up to 100QV per person counts for this requirement)
Active PEM
x 4 or more
Active Order
Updated August 18, 2015
Let’s illustrate this with an example:
For this example please notice;- You are active with 100QV- Your left leg has 10,000CV and your right leg has 12,000CV- You have at least one ACTIVE PEM per leg.
Your Team Bonus this week will be 12% of your pay leg.
Then, the right leg will begin the new week with 2,000QV which was the difference between the two legs before paying the Team bonus. This volume is also known as “Carry Over”.
As you continue enrolling there’s another tree that is being built: The Placement Tree.
The beauty of this two-legged tree is the speed it can grow! Your goal is to help the leg that needs it the most (i.e. the one with less QV), which will be your pay leg for that week.
Rank advancement is directly related to your placement tree.
Team Bonus
Notice the carry-over applies to the “power leg” as long as you mantain an active order for the next week. This is one more reason for everyone to be on AUTOSHIP.The “pay leg’s” carry over is limited to up to 500QV and will only apply if ei-ther the PEM requirement or the minimum 500QV re-quirement were not met.
Compensation Plan
FGXpress™
This bonus can be paid every week.
If by the time you’re eligible for this bonus your personal QV is: = 50QV, your Team Bonus will be 8% of the whole pay leg’s CV.
= 100QV, your Team Bonus will be 12% of the whole pay leg’s CV.
You’re helping the leg that needs it the most.
Action Rewards
Personal Requirements
Example:
Pay Leg= 10,000
2,000 CV0 CV
= 10,000 QV
x 12%= $1,200
Page 4January 6, 2014
50QV or 100QV
FGXpress Breakthrough:This bonus can pay up to $20,000 per week. Any non-paid QV on the pay leg can be added to your Team Bonus of the following week under the same cap-off conditions.
Active Order
Active PEM
Volume
500QV (+) on the small leg (pay leg) for the commission week.
at least 1 in left leg and 1 in right leg
Example:
Big Leg= 12,000
Updated August 18, 2015
January 6, 2014
MATCHING BONUS PAYOUT
RANK 2 STAR 3 STAR 4 STAR 5 STAR 6 STAR 7 STAR ALL STAR
LEVEL 1 up to 25% up to 50% up to 50% up to 50% up to 50% up to 50% up to 50%
LEVEL 2 up to 10% up to 10% up to 10% up to 15% up to 25% up to 25%
LEVEL 3 up to 10% up to 10% up to 10% up to 10% up to 15%
LEVEL 4 up to 10% up to 10% up to 10% up to 10%
Compensation PlanFGXpress™
Matching Bonus
Never stop enrolling and helping your enrollment tree. The Matching Bonus rewards you for making sure your current enrollment tree members are enjoying the Team Bonus. There’s no limit to the number of members in each level you can have!
Match on the Team Bonus on all of your Personally Enrolled Members, and your second, third and four levels.
Developing leadership within your
enrollment tree
Action Rewards
Personal Requirements
50QV or 100QV
500QV (+) pay leg
at least 1 in left leg and 1 in right leg.
2-star and higher
Active Order
Active PEM
Volume
Rank
You can sleep well… your residual income will grow and your business is secure.
FGXpress™ chose to pay compression, by making the matching bonus a “floating” bonus, which means it’s calculated as the very last step of the commission payment process, so it can inflate or deflate proportionally for everyone enjoying this bonus.
By doing so, FGXpress can assure paying 62% of CV from non FastStart orders, and 87% from FastStart orders ensuring the optimal payout every week without jeopardizing the opportunity, FGXpress™ and your business.
Page 5January 6, 2014
The Matching bonus includes COMPRESSION!!!
ALL STAR
Matching bonus commissions cannot exceed your pay leg’s volume.
Matching Bonus with Compression!This is huge! FGXpress™ chose to apply compression to matching bonus. For instance, if on a certain week, some of your PEMs didn’t have Team Bonus, but someone underneath your PEM did, you’ll get paid up to 50% from those mem-bers, which would be considered your first level paid. then we’ll continue looking down-wards to pay for your matching bonus for your second, third and fourth levels if applicable.
Updated August 18, 2015
Rank Advancement Cash Bonus
Compensation Plan
FGXpress™
Page 6January 6, 2014
Rank Requirements
Reach it Once, Get a Rank Reach it twice, get the Cash
1 STAR
At least 50 QV (1 Pack) Personal Volume.
500 QV in pay leg during a one week period*
2 STAR
At least 50 QV (1 Pack) Personal Volume. 3,000 QV in pay leg during a one week period. With at least 2 PEMs 1 STAR ( ) or higher.
3 STAR At least 50 QV (1 Pack) Personal Volume. 6,000 QV in pay leg during a one week period. With at least 3 PEMs 1 STAR ( ) or higher.
4 STAR
At least 50 QV (1 Pack) Personal Volume. 15,000 QV in pay leg during a one week period. With atleast 4 PEMs 1 STAR ( ) or higher.
5 STAR
At least 50 QV (1 Pack) Personal Volume. 30,000 QV in pay leg during a one week period. With at least 5 PEMs 1 STAR ( ) or higher.
6 STAR At least 50 QV (1 Pack) Personal Volume. 50,000 QV in pay leg during a one week period. With at least 6 PEMs 1 STAR ( ) or higher, including two - 2 STAR ( ) or higher PEMs*
7 STAR At least 50 QV (1 Pack) Personal Volume. 150,000 QV in pay leg during a one week period. With at least 7 PEMs 1 STAR ( ) or higher, including three - 3 STAR ( ) or higher PEMs. *
ALL STAR At least 50 QV (1 Pack) Personal Volume. 250,000 QV in pay leg during a one week period. With at least 8 PEMs 1 STAR ( ) or higher, including four - 4 STAR ( ) or higher PEMs.*
FGXpress’s Breakthrough:If you jump over more than one rank for a certain time, you can still apply future weeks to earn the cash bonus for the ranks you jumped.
Paid out over two payments
Paid out over four payments
Each payment requires that the rank is achieved 2 out of the most recent 4 weekly qualifying periods.
$5,000
$10,000Paid out over four payments
Each payment requires that the rank is achieved 2 out of the most recent 4 weekly qualifying periods.
$2,000
$1,000
$500
$25,000 Paid out over four payments
Each payment requires that the rank is achieved 2 out of the most recent 4 weekly qualifying periods.
Each payment requires that the rank is achieved 2 out ofthe most recent 4 weekly qualifying periods.
Example: 6 STAR CASH BONUS PAYOUTWeek 1 - Achieve 6 Star RankWeek 2 - Achieve 6 Star Rank (Receive $1,250)Week 3 - Achieve 6 Star RankWeek 4 - Achieve 6 Star Rank (Receive $1,250)Week 5 - Achieve 6 Star RankWeek 6 - Achieve 6 Star Rank (Receive $1,250)Week 7 - Achieve 6 Star RankWeek 8 - Achieve 6 Star Rank (Receive $1,250) TOTAL = $5,000
Reach it once, get the RankReach it twice, get the Cash!
Reach it once, get the RankReach it twice, get the Cash!
Updated August 18, 2015
Page 8
Comp Plan Language
January 6, 2014
Active order and Active member: Purchasing eligible products with QV associated to them, qualifies you for a 4 week period including the period the purchase was made.
Autoship: Highly recommended. You can choose to program a recurring order every 4 week period. Always hav-ing an active order is one of the requirements for earning commissions and avoiding flush of your Big leg.
Big Leg: Also known as “Power Leg”. Your placement tree has two legs. This is the leg with the highest QV on a certain week, including any carry over volume if applicable.
Carry-Over Volume: Every time a Team bonus is paid, it’s based on the small leg volume. Then the next period will begin with zero points on the small leg, and the difference between the big leg and the small leg’s volume will be carried over as part of the big leg’s volume for the new period. Failing to maintain a minimum personal active order of 50QV or more, cancels the carry over and both legs will start the new period with zero points.
Commissionable Volume (CV): The “points” attributed to a product purchased by a member directly through the member’s ID#. All calculations for commissions in the compensation plan are based on the CV accumulated by members and customers during a volume period. QV and CV are specified next to the product’s price. There’s no CV associated with promotional materials, membership kits, shipping and handling fees or any other fees paid by a member or any customer.
Duplication and Duplication Model: We call it “Duplication” when members in your enrollment tree have all the knowledge and take all the actions you’re taking for growing the business. You’ve duplicated yourself through one of them by training and being an example. What you see in your organization is a mirror of your work. A duplication model is a system or method by which your people can duplicate the right business behaviors and results.
Enrollment Tree and Placement Tree: When a member directly enrolls someone into the business, the new member will appear direct to the enroller in the enrollment tree. This is also known as “first level” for the enroller. The Enrollment tree has no limit to the number of people on the first level. The same people will also be part of the placement tree, which is the two-legged tree. There is a limit of 2 legs: Left and Right. The other members must be placed underneath the first and so on and so forth.
Enroller Leg: Each Enroller leg in the enrollment tree, includes the Personally Enrolled Member and all Mem-bers structured in the Enrollment tree below this Frontline Member.Enrolling / Enrollment / and Enroller: To Enroll is to open a new possibility to someone when they share your vision for the business and make a choice to become a member. The enroller is the active member who signs a new member up.
FastStart Bonus. A commission paid to Active members as a reward for directly enrolling a new member. This commission is paid on the CV of the first purchase of a new active member.
FastStart Order: The first order with CV placed by a new member.
Compensation Plan
FGXpress™
Updated August 18, 2015
Page 9
Comp Plan Language
January 6, 2014
FastStart Order: The first order with CV placed by a new member.
Generation: Used in the Matching Bonus. A Generation is based on the enroller tree’s legs. Each member who’s rank is 1 star or higher will combine it’s volume down through this member’s legs until finding the first 1 Star or higher rank Member in that Volume Period, The next member in the Enroller’s downline begins a new Genera-tion.
Grace Period: When a member’s Active Order Expires after 4 periods, there’s an informal grace period during period 5 as a courtesy to members to allow them to prevent flushing. A member that does not complete a qual-ifying purchase by the end of the 5th period will receive no commissions of any type for the 5th period, and the big leg will be flushed for good.
Minimum Qualifying Volume Requirement: Various components of the Comp Plan require to complete a mini-mum purchase in order to assign an amount of QV to the member.
Organizational Volume (OV): The sum of CV generated by a Member’s complete Downline.
Pay Leg or Small leg: The leg with the smaller OV out of the two placement tree legs.
Period and Volume Period: A period of time from Tuesday, at 12am USA Mountain Time through 11:59pm Moun-tain Time on the following Monday, where product purchases and enrollments are included for qualification in the Compensation Plan. Qualifying Volume (QV): The point value associated with each individual product order for the purpose of deter-mining qualifications in the Plan. Once the qualification is determined, calculations will be done using Commis-sionable Volume CV.
Small Leg: See Pay leg.
Rank and Paid Rank: A measure of the success achieved in building the FGXpress Business based on meeting specific goals and requirements that create behaviors. These must be met in each period to achieve the Paid Rank used to determine Commissions.
ROI (Return Of Investment): It refers to the point in time when your personal investment for monthly qualifica-tions (single or double pack) can be paid for by the commissions that your business has generated.
Compensation Plan
FGXpress™
• The opportunity to earn an extra $1,000 USD cash bonus when achieving the Rank of 4-Star.
• Exclusive invitation to exclusive activities for Regional 100 club members.
• Special Global Online Recognition.
Regional 100 Founder’s Club
Updated August 18, 2015
1
Commission Cycle FAQ – March, 2014
Q: How are commissions calculated at FGXpress?
A: All FGXpress commission calculations are based on a Tuesday through Monday weekly
pay period, beginning at midnight U.S. Mountain Time on Tuesday and ending at 11:59 pm
U.S. Mountain Time on Monday.
Q: Why doesn’t the pay period run Monday through Sunday?
A: This is an important business advantage to our members. The Monday close ensures
that our full corporate support team is available to you in the home office when you’re
processing all of your important end-of-period qualifying orders.
Q: It hasn’t been a month since my last order. Why do I have to qualify again?
A: This is actually simpler than it sounds. You have four pay periods to retain your active
status, but sometimes Members place their qualifying order close to the last day of the
period. Because commissions are calculated on weekly volume and not monthly volume,
your next qualifying order must be placed within the three remaining weeks of that four
pay period cycle – not a calendar month from your last qualifying order.
Q: How can I be sure I won’t miss my chance to qualify?
A: The best way to lock in your qualification and commissions is to sign up for AutoShip
and encourage everyone you enroll to do the same. The fastest growing organizations with
the steadiest rank advancement are the ones with the most Members on AutoShip.
1
Payment Preference FAQ – March, 2014
Q: How do I receive my commission payments?
A: When you first enroll, eWallet is the default payment option. To change your selection to
ACH, Payoneer or check you must set your preference using Payment Setting under the
Commissions button on the upper menu bar of your Virtual Office.
Q: What is eWallet?
A: eWallet is simply a virtual FGXpress account where your commission balance accrues. It’s
not the same thing as a third party ecommerce service such as Payoneer. You may use
your eWallet balance to pay for single, non-autoship product orders but there are no other
balance transfer options. When you request funds to be transferred from your eWallet, the
entire balance goes to the payment option you select.
Q: How long does it take to receive my commission funds?
A: Changing your payment preference does not initiate a payment to you on the day you
make the change. Money transfers begin on the Friday after the pay period closes. Checks
normally go out on the following Monday (U.S. and Canada only).
When you change your payment preference selection it can take time to get it processed,
especially for direct deposit (ACH). When you request ACH online, your setup is not
complete until you send us a SIGNED ACH enrollment form including all the correct bank
account and routing numbers and a voided check by fax or email. Your payment could also
be delayed if your switch your preference between midnight Thursday and Sunday.
Q: Where do I send my direct deposit information?
A: Submit forms by email at [email protected] or by fax at 801-655-5505.
You will find the ACH enrollment forms in your Virtual Office Library. Download the
appropriate ACH form for your location and fill in the requested information, including
your account and routing numbers. For U.S. members, please be sure to complete the IRS
W-9 portion of the form. Please include a voided check (or statement) that matches the
bank information you provided.
IMPORTANT: make sure you sign the completed ACH form – not valid without signature.
2
Payment Preference FAQ – March, 2014
Q: Why haven’t my direct deposits started yet?
A: If you completed and sent in your direct deposit (ACH) paperwork but haven’t seen any
expected deposits within a couple weeks, it’s possible that some of the required
information was missing or incorrectly formatted. We have attempted to personally reach
out to everyone who’s in this situation, but we may have inadvertently missed you because
of an issue with our recent system migration. Please send in the forms again and we will
get them processed for you promptly. Depending on your bank’s normal processing time,
please note that it could take 1-2 weeks before the deposits begin showing up.
Q: What is a Payoneer card?
A: Payoneer is a third-party financial service company that’s completely separate from
ForeverGreen and FGXpress. Payoneer requires an application process and they collect the
necessary information and documentation directly from you. Follow the easy signup link
under Payoneer on the Payment Setting page in your Virtual Office.
Payoneer must approve your application and activate your account before we’re able to
send commission payments to your Payoneer account. It’s possible that your Payoneer
account will be active before you receive your Payoneer Card. If you don’t want your
commissions transferred to your Payoneer account until after you’ve received your card in
the mail, please wait until your card arrives before selecting the Payoneer option.
Q: What happens if I request payment by check?
A: The check option is only available in the U.S. and Canada. When you select this option,
your payment will be mailed to you by standard paper check. Selecting this option does not
cause a check to be cut immediately. The available balance accrued in your eWallet will be
sent to you by check starting on the Friday after the pay period closes. NOTE: Delivery
time will depend on the normal U.S. surface mail delivery to your area from Utah.
It’s important to everyone on the corporate team to make sure that every commission
payment goes out accurately and on time. By reading and following the guidelines in this
FAQ and sharing them with your team, you can help us serve you better and get
commission funds in your hands as quickly as possible. Thanks for being ForeverGreen!
These FGXp and binding upon Members of FGXpress a division of ForeverGreen International, LLC, which, together with its affiliates, parents, subsidiaries, successors,
its mailing address at 644 North 2000 West, Lindon, Utah 84042. s & Procedures. These Policies & Procedures, and the FGX Compensation Plan combine to form a contract (hereinafter the
By accepting these Policies and Procedures in the online enrollment process, a Member certifies that they are 18 years of age or older and legally competent to enter into a contract. A Member elects to enter into this Contract with FGX with confidence
s. FGX enters into this Contract with the awareness that its success depends upon responsible, efficient, vigorous, and successful Members who conduct their businesses free of false, deceptive, or misleading advertising, marketing, pricing and service practices. FGX enters into this
The Contract governs the way a Member conducts business with FGX, other Members and customers. A Member agrees to abide by the Contract, as currently published, and as may be amended. Any interpretation, clarification, exclusion, or exception to this Contract, in order to be effective, must be in writing and signed by an authorized officer of FGX. Where the text of the Contract permits, the singular use of a word includes the plural and vice versa. In addition, one gender includes any gender. All dollar or monetary amounts are United States Dollars unless specifically indicated otherwise. In the event of conflict between the United States English language version of the Contract and any translated or foreign language version of the Contract, the United States English version shall control. If a Member has questions concerning the Contract, they should consult with their legal counsel.
SECTION 1:
MEMBERSHIP TERMS
1. Fees.
1.1 Signup Fee. To become a Member of FGX, a signup fee may be required. 1.2 Other Fees. FGX may add fees to orders, or deduct from bonus, or commissions checks for
genealogy reports requested by a Member, label fees, transfer request fees, maintenance fees, and fees for other services provided by FGX.
2. Independent Contractor Status. Members are independent contractors and are not purchasers of a franchise or a
business opportunity. The agreement between FGX and its Members does not create an employer/employee relationship, agency, partnership, or joint venture between the Company and the Member. Members shall not be treated as an employee for his or her services or for Federal or local tax purposes. All Members are responsible for paying local, state (provincial), and federal taxes due from all compensation earned as a Member of the Company. The Member has no authority (expressed or implied), to bind the Company to any obligation. Each Member shall establish his or her own goals, hours, and methods of sale, so long as he or she complies with the terms of the Member Agreement, these Policies and Procedures, and applicable law.
3. Member Consent. , but not limited to:
and any film footage, videotapes, audiotapes, recordings, articles, and interviews of the Member, in any form and medium whatsoever, when created in connection with any FGX product or opportunity, any events, promotions, and/or conventions to advertise, promote, and publicize FGX product or the FGX Business Opportunity. A Member may withdraw such consent by notifying FGX in writing and providing at least thirty (30) days advance notice before such withdrawal takes effect.
4. Communication. In addition, a Member agrees that FGX may contact the Member by the provided telephone
number, fax number, or E-mail address concerning his or her FGX Business and Member status during the term of this Contract. Members also acknowledge that they agree to accept electronic copies (fax, scans, reprints or other
formats) as being the same as the original documents, and that documents, requests, and authorizations submitted electronically on behalf of the Member are explicitly deemed to have the same force in law as their manual
earnings including, but not limited to: Return merchandise authorizations (RMA), fraud, credit card charge-backs, insufficient funds check returns, Commissions paid erroneously, and/or disciplinary actions.
5. Policy Enforcement. FGX endeavors to enforce the Contract on a uniform and nondiscriminatory basis. However,
the failure of FGX to enforce any of the provisions of the Contract with one Member does not waive the right of FGX to enforce any such provision(s) with that same Member or any other Member.
6. Member Lists. FGX desires to protect its Members and FGX from inappropriate and unfair competition. Lists of
Members and any customers, activity reports, Downline organizations, and other information regarding Members e, provided by or originating from FGX or any Member or Vendor
may not be reproduced in any way or in any part by a Member. The Lists are the confidential and proprietary property of FGX. FGX has derived, compiled, configured, and currently maintains Lists through the expenditure of significant time, computer programming and monetary resources. Lists, in present and future forms and as amended from time to time, constitute commercially advantageous proprietary assets and trade secrets of FGX, which Members agree to hold confidential. Lists shall not be disclosed by Members to any third party or used for any purpose other than in the performance of their obligations under the Contract and for the benefit of FGX and the
d for the exclusive and limited use of the Members to facilitate the
7. FGX Information. To access FGX information, materials or Lists online or through other electronic or physical
means, a Member agrees to comply with all requirements designated for such access. Each Member agrees that the use of Lists within the intended scope constitutes a separate, exclusive license agreement between the Member and FGX. Lists remain, at all times, the exclusive property of FGX and must be returned to FGX immediately upon
Business; and to hold confidential and not disclose any List or portion thereof to any third party, including, but not limited to, other Members, competitors, and the general public. Any unauthorized use or disclosure of Lists constitutes misuse, misappropriation, and a violation of the Contract and is acknowledged to cause irreparable harm to FGX. Members agree that upon any violation of this paragraph, the Member will stipulate to injunctive relief, enjoining such use under applicable national, state or local law, and retrieve and return to FGX all existing Lists previously provided to the Member, and that intended or unintended misuse of a List may be cause for termination
In addition, a Member agrees that the obligations under this section shall survive the termination of the Contract and that FGX reserves the right to pursue all appropriate remedies under applicable national, state or local laws to protect its rights to the Lists as proprietary and trade secrets of FGX. Any failure to pursue such remedies will not constitute a waiver of those rights. A Member agrees that, but for this agreement of confidentiality and non-disclosure, FGX would not provide the Lists to the Member. FGX reserves the right to restrict the nature and scope of such information at its sole discretion, including the number of levels a given Member may have access to, as well as the type and amount of information made available at any level.
8. Member Gifts to FGX Employees. FGX employees are dedicated professionals committed to the success of
Members. FGX employees endeavor to treat all Members with respect and fairness; consequently, FGX employees may not accept any cash gifts from a Member. FGX employees appreciate the kindness of Members and may accept small tokens or gifts of appreciation valued at fifteen ($15.00) USD or less, upon notifying and receiving approval from their department supervisor.
9. FGX Members shall provide an accurate mailing address. Such addresses must meet all local postal standards in
order to ensure prompt and accurate deliver of the FGX product.
10. Commission Payouts
10.1 Pay Period. Commissions are calculated on the Friday following the close of the week. They are posted by Saturday, and paid-out on the Monday following the close of the pay period. Commissions are paid by the following methods:
a. Checks. (Checks are only available in the United States and Canada). Members must allow 15 business days after checks are paid-out before reporting a check missing. Upon notifying FGX of the missing check, if determined, FGX will issue a replacement check within 14 business days. If the Member finds him/herself in possession of both checks, he/she agrees to return the first check to FGX immediately.
b. ACH and Payoneer. (The ACH payment option is only available in the United States, Canada, Guam, Puerto Rico,
Australia and New Zealand). FGX may modify ACH and Payoneer payments up until the Thursday after commissions have been paid-out. Direct deposit may take one to three (1-3) business days to complete. In the event that FGX determines that it will reissue commissions for whatever reason, FGX will reissue said funds within seven (7) business days from the date of determination. Payoneer payment times may vary as they are a company
s responsibility to do so.
c. Ewallet. Commissions are calculated on the Friday following the close of the week and will appear in the Ewallet by that Monday evening.
10.2 Changing Payment Method. When a new method of payment is selected, FGX will verify and
validate the new payment method. Commissions earned during the validation period may be held in the Ewallet and then paid with the commissions of the week following the validation of the payment preference change.
11. Product 11.1 PowerStrips. PowerStrips are a patented fusion of modern energy and ancient herbs. Everyone and
every part of the body needs energy. PowerStrips, worn daily, bring energy to those parts of the body that need it. 11.2 SolarStrips.
oldest and most nutritionally complete whole food source. SolarStrips contain the same exclusive Alpha-3 concentrated marine phytoplankton blend used in other ForeverGreen Restoration 90 products such as FrequenSea and Azul, but packaged with the affordable convenience of a breath strip.
12. Shipping. Orders are shipped via the United States Postal Service (USPS) at the low price of $4.95. Additional shipping options are available.
12.1 Reshipping. In the event that a product is lost in shipping or otherwise is not delivered to the Member
in a reasonable amount of time, FGX shall reship the product to the Member with no additional cost to the Member. However, once FGX has reshipped product once, the Member bears the risk that the product will not be delivered on every shipment that follows. FGX will only reship product to the Member once. FGX may require or the Member may choose to pay for priority mailing that allows the product to be tracked.
13. Return Policy. If a Member wishes to return resalable product it must be returned within 90 day of purchase. FGX
will give 100% of the product price back in product exchange credit based on volume. If a Member wishes to return resalable product for a refund of a dollar amount, the Member will be issued a refund of 80% of the product price. No refund will be given if the resalable product is not returned within 90 days of the purchase date. FGX reserves the right to remove volume from returned orders to recoup and balance commissions already paid on the returned order(s).
13.1- Chargebacks. If Members charge back any amount, they will be suspended and required to refund the
money they charged back as well as pay a $50.00 USD reinstatement fee.
13.2- Refund Limit. Members may return no more than $300 worth of merchandise to FGX for a refund annually. Any returns over $300 annually shall be considered an inventory repurchase and the FGX Membership shall
paid to the Member any commissions, bonuses, rebates, or other incentives received by the Member that were associated with the merchandise that is returned. returned and refunded without penalty, but the Member will not be permitted returns for a refund of a dollar amount for a 12 month period.
14. NFR. Generally, sales in countries other than the United States are intended for personal use and are not intended for
resale. Such sales are designed to comply with the country's not-for-resale or personal use program and Members are required to comply with all regulations associated with those programs.
15. FGX Employees. FGX employees are responsible to support and assist Members. To avoid conflicts of interest, and
oyees. A Member shall not solicit
Opportunity, during the term of their employment and according to contract, no FGX corporate officer, director, employee, product supplier, agent, representative, or consultant or any member of their household is allowed to become a Member, have a beneficial interest in any FGX Business or build a Downline within FGX or any other network marketing or direct selling company without the express written consent of the President of FGX.
16. Member Accounts. There is no limit to the number of accounts that may be held per household as long as the
accounts are placed in the same leg of the same enrollment tree and share the same enroller. Spouses are permitted to maintain separate accounts as long as the accounts are placed in the same leg of the same enrollment tree and share the same enroller. Members must comply with local laws and regulations. International offices, at their own discretion, may implement additional restrictions.
17. Member Divorce or Partnership Dissolution. In the unfortunate circumstance that married Members, or partners
who share in a certain FGX Business, obtain a divorce or wish to dissolve their partnership, FGX will continue to treat the FGX Business according to the existing Membership ownership until such time as FGX receives written notice from both parties, or a certified court order directing otherwise. The written notice must be signed by all parties and notarized.
18. Succession. Upon death, a Membership may pass to successors in interest as provided by law, and, upon FGX
receiving, from the successor, a certified copy of the death certificate, and will, trust or any other legal instrument
rights and privileges, and subject to the duties and obligations of the Contract.
19. Member Placement and Enrollment Changes 19.1- Placement Changes. FGX has provided the tools for Members to manage their own placement changes during a set time period via the web office. If a Member is unable to complete the desired placement change, they must request the placement change within 14 days. Requests for placement changes may be submitted to [email protected]
19.2- Enrollment Changes
19.2.1- Within 24 hours of Signup. If an enrollment change is requested within the first 24 hours of signing up, a Member need only email from his/her email address we have in our system or fax a signed letter that provides his/her identification number, current enroller, and desired enroller.
19.2.2- After 24 hours. Enrollment changes after the first 24 hours of signing up may not occur outside of the existing enroller tree. To request an enrollment change after the deadline of 24 hours, a Member must complete form 4002, Enrollment Change Request, and obtain the consent and signatures of each Member between the position they are placed and the position to which they wish to move. These documents may be submitted to the commissions department via email ([email protected]) or fax (801-655-5505).
20. Member Status Changes and Transfers. To convey, sell, assign, or otherwise transfer an FGX Business or any interest therein, a Member must contact the FGX Commissions Department at [email protected] and follow its internal policies and meet any requirements, as may be amended from time to time, including payment of a standard processing fee. The same Terms and Conditions of the offer to purchase requires an offer in writing to the Enroller. Such requests may take up to ten business days to complete. No Member shall sell or assign a Membership in order to circumvent the Contract, including but not limited to cross-sponsoring rules, and/or the possession of or interest in, more than one Membership, or any mandatory waiting period after the termination of a previous Membership. FGX reserves the right to review any sale or assignment, and to impose reasonable conditions on the sale or assignment to ensure compliance with the Contract.
20.1- Member Status Changes and Transfers to Enrollers. An enroller may purchase any number of
accounts within their enrollment tree. However, all accounts must be sold, or made compliant, within 90 days of purchase.
21. Unauthorized Claims and Actions
21.1- Indemnification. A Member is fully responsible for all of his or her verbal and written statements made regarding FGX products, services, and the Compensation Plan which are not expressly contained in current official FGX materials. Members agree to indemnify FGX and FGX's directors, officers, employees, and agents, and hold them harmless from any and all liability including judgments, civil penalties, refunds, attorney fees, court cost, or lost business incurred by FGX as a result of the Member's unauthorized representations or actions. This provision shall survive the termination of this Agreement.
21.2- Product Claims. No claims may be made (including personal testimonials) as to therapeutic, curative or beneficial properties of any products offered by FGX, as more fully set forth in Section 4 below. Not only do such claims violate FGX policies, but they potentially violate federal and local laws and regulations.
21.3- Income Claims. In their enthusiasm to enroll prospective Members, some Members are occasionally tempted to make income claims or earnings representations to demonstrate the inherent power of network marketing. This is counterproductive because new Members may become disappointed very quickly if their results are not as extensive or as rapid as the results others have achieved. Moreover, the Federal Trade Commission and several states and provinces have laws or regulations that regulate or even prohibit certain types of income claims and testimonials made by persons engaged in network marketing. Therefore, Members may not make income projections, income claims, representations, or disclose his or her FGX income or the income of any other FGX Member (including the showing of checks, copies of checks, bank statements, or tax records).
21. Customer Complaints. A Member must timely report all customer complaints regarding the identity, quality,
durability, reliability, safety, effectiveness, or performance of FGX products or devices to the FGX Compliance Department ([email protected]). The FGX PowerStrip is listed with the FDA as a Type I Medical Device, governed by FDA Guidelines for Medical Device Reporting of Adverse Events , which are defined as a result from use of the device which may have caused or contributed to a death or serious injury. Any such event must be immediately reported to the FGX Compliance Department pursuant to FGX MDR policies and procedures.
SECTION 2: MEMBER RENEWAL, RESIGNATION AND TERMINATION
1. FGX Member Renewal. As part of remaining in good standing, a Member must renew their Contract and their FGX Business status bi-annually, based upon their initial enrollment date. All Members who have been with FGX six months or longer, have an opportunity to renew their FGX Membership by placing an order for 100 Q.V. at least once every 6 Volume months. The responsibility to renew rests with each Member. At the election of FGX, a Member who fails to renew his/her FGX Business may have their membership converted to Preferred Customer status, Membership terminated and/or be removed from the Member database. If an FGX Business position is terminated for failure to renew or by voluntary resignation, a Member may not be reinstated or regain their Rank or Downline Organization existing at the time of termination, and may not reapply as a new Member for a period of not less than six months since their last date of activity, at the sole discretion of FGX. FGX, at its sole discretion may elect to suspend, All inactive accounts may be assessed a ten (10) dollar monthly service fee.
2. FGX Business Ethics. FGX honors all applicable federal, state, and local laws and regulations governing good
business practices as well as the standards set by the Direct Selling Association (DSA) and the Multi-Level Marketing International Association (MLMIA). Members must adhere to the same ethical business practices to be successful. A Member agrees to comply with the Contract, all contractual obligations, and any applicable state and federal laws. Any breach or violation of the Contract may be deemed unethical and grounds for disciplinary action, including termination, to protect FGX, its Members and the integrity of the FGX Business. Examples of unethical behavior include, but are not limited to: 1) Cross-sponsoring; 2) Raiding another members Downline or sales organization; 3) Writing checks on insufficient fuCredit card charge backs; 6) Misrepresenting the FGX product or FGX Compensation Plan; 7) Engaging in any deceptive or unlawful trade practice or other illegal or unlawful activity; 8) Creating or publishing advertising material without prior Company approval; 9) Any unauthorized use of the FGX names, trade names, domain names, patent information, trademarks, or logos; 10) Manipulating the FGX Compensation Plan; and 11) Defaming, making libelous statements or impugning FGX, its products, services, staff, executives, vendors, or other Members.
3. Unfair Competition and “ Cross-Sponsor ing” . A Member may not, directly or indirectly, Enroll, solicit or attempt
to Enroll or solicit any other Member into any other network marketing or direct selling company, with the exception
exclusively in the Enrollment Tree. Further, a Member may not solicit the participation of any other Member, not on -FGX product that is competitive with FGX product or opportunities, or
to participate in any other direct sales, network marketing, or multi-level marketing company or opportunity through direct solicitation by telephone, internet, mail, in person, or any other means of communication. The foregoing
- -Sponsoring damaction.
3.1- Cross-Line Sponsoring. A Member may not, directly or indirectly, Enroll, solicit, or attempt to Enroll or solicit any existing Member into another leg, tree, team, or position. Such prohibited activities constitute unfair
-
4. Voluntary Resignation. A Member may, at any time, voluntarily resign as a Member. A Member who resigns loses
all rights and all beneficial interests in the resigned FGX Business and to any Downline Members. A Member who voluntarily resigns may not reapply for a new FGX Business or apply to hold a beneficial interest in an existing FGX Business until six (6) months after their last date of activity. A Member may resign voluntarily by submitting to FGX a resignation letter signed by all Members in the FGX Business account and listing the Member name(s) and ID Number(s) and returning or destroying (including a notarized statement that they personally performed or witnessed
resign by failing to renew the Membership pursuant to Section 1 above. Any terminating Member is responsible for
has no obligation to inform any Member of their renewal date or the exact date that an un-renewed Membership will be terminated, suspended or converted to preferred customer status.
5. Disciplinary Process. Failure to abide by the Contract may lead to appropriate disciplinary action. After a
disciplinary action is complete, FGX, at its discretion, may announce details of such disciplinary action publicly. Policy violations that do not lead to immediate termination may be dealt with as detailed below. The disciplinary process may involve any one step, some, or all of these steps: a. Informal warning. The Member may be notified verbally or in writing that the Member is in violation of the
Contract. b. Formal warning. A formal written warning may be sent to the offending Member explaining the violation,
required corrective action and stating that failure to remedy the stated violation may result in further disciplinary action.
c. Probation. A Member may be placed on probation for violating the Contract. The length and conditions of the probation may vary, depending upon the circumstances, but may include the denial of access to Downline organizations, Lists, the virtual office, any FGX websites or other restrictions. A Member placed on probation may appeal the probation using the same procedures for appealing a suspension.
d. their FGX Business may be suspended for serious violations or breaches of the Contract, and a suspension may last for a period of days or months, depending on each circumstance. Members may also be suspended during investigation of potential violations or breaches of the contract. In the event of a suspension, a suspension letter will be sent to the Member. This notice will list actions the Member must take in order for FGX to revoke the suspension, or the issues being investigated. These actions may include the immediate cessation of all violations; the submission of a written statement to FGX responding to the suspension; and such other action as may be necessary or requested by FGX. A Member who fails to respond to a suspension letter may be terminated. A Member may appeal a suspension in writing within the time period outlined in the suspension letter. Suspended Members are not eligible to receive compensation, earned or otherwise, from FGX or participate in any FGX functions or programs. FGX reserves the right to withhold compensation until the disciplinary process has been
use suspended Members may not place product orders, they will not qualify in the FGX Compensation Plan during their term of suspension. FGX may, at its absolute discretion, qualify an FGX Business during the suspension and retain all the earned Commissions to offset Member-caused damages to FGX. Additional administrative processing fees may also be assessed.
e. Termination. When a decision is made to protect FGX and other Members and/or customers by terminating a Member for cause, FGX will send notification by mail to the terminated Member at the most recent address on file. Upon receipt of notice from FGX, the Member shall immediately cease all Member activities and return all
Lists to FGX. Notice will be deemed received upon delivery, but no later than ten (10) days after mailing.
6. Disciplinary Termination. A Member may be terminated at any time by FGX for cause. A Member agrees that FGX
has the right to take quick and decisive action in limiting or terminating a Member that is found in violation of the Contract or any state or federal laws, statutes, and/or regulations that pertain to the FGX Business. FGX also reserves the right to pursue reasonable legal recourse for any such violations, as well as reimbursement from the Member for any expenses arising from under this clause must perform the acts described in the Contract regarding the surrender or destruction of any and all Lists and/or other intellectual property owned by FGX; additionally, terminated Members are reminded that the
7. Appeal of Termination. A Member who has been terminated involuntarily may appeal the termination by submitting a written explanation, including any extenuating or mitigating circumstances. The Member must submit the written appeal within the time period specified in the termination letter, but no later than ten (10) calendar days of receipt of notice of the termination. FGX will review any timely appeal and notify the Member of its decision. If the appeal is not received within the specified time period, the termination will be final. Appeals of termination may be submitted to the Compliance team at [email protected].
8. Termination Results. Whether a Member of an FGX Business is terminated through voluntary resignation or
revoked and the Member is no longer entitled to sell FGX product, to sponsor other prospective Members, or represent himself/herself as an independent contractor or Member of FGX, or to receive Commission payments. Any Bonus Rollover amounts on a terminated account may be converted to account credits at the time of termination. In addition, a terminated Member loses all rights to the existing Downline and is no longer entitled to receive Commissions, awards, or any compensation or recognition whatsoever, already earned or otherwise, from FGX, nor is the Member entitled to any other claim for indemnification with regard to the loss of his or her customer base or any investments made. A Member also forfeits any rights to Lists. A terminated Member must immediately return all existing Lists to FGX including all other documents and materials made available to him or her. Involuntarily terminated FGX Membership positions are the exclusive property of FGX and may remain in the current FGX Downline position to be disposed of in a manner that reflects consideration and serves the best interests of FGX, as well as the interests of the Upline and Downline Members of the terminated FGX Business. A Member who has been terminated for cause may not reapply for an FGX Business for one year following the date of termination.
SECTION 3: GENERAL TERMS AND CONDITIONS
1. Vendor Confidentiality. and exclude FGX Members. Consequently, a Member shall not contact or communicate, directly or indirectly, in any way with any FGX vendor or supplier, except at specific FGX events the vendor or supplier may attend at FGX request.
2. Non-Circumvention. A Member warrants that by entering into this Contract, the Member does not violate any other
agreements the Member has entered into with a third party, and further, that the Member has not entered into any agreement or contract that may invoke a non-competition restriction by any employer or direct selling company that wilexisting contractual or fiduciary duties that would prevent the Member from receiving the benefits of, and performing the duties of, this Contract. Members agree to indemnify FGX and FGX's directors, officers, employees, and agents, and hold them harmless from any and all liability including judgments, civil penalties, refunds, attorney fees, court cost, or lost business incurred by FGX as a result of claims or legal action brought against the Member by any former employer or direct selling company alleging breach of contract or other violation of any non-competition agreement. This provision shall survive the termination of this Agreement.
3. Amendment/Acceptance. FGX may amend the Contract, the Polices & Procedures and the FGX Compensation
Plan, at any time, at its discretion, and such changes shall be effective and binding seven (7) days after appearance on the FGX corporate website or in an official FGX publication, or upon acceptance of any Commission payment or
n FGX Business and/or acceptance of any earnings
pursuant to the FGX Compensation Plan or acceptance of any other benefits under the Contract constitutes acceptance of the Contract in its entirety along with any and all amendments thereto.
4. Limitation of Liability. Regardless of the form of claim, whether in tort, contract, or other, FGX and its officers,
employees, and agents shall not be liable for any consequential, incidental, special, or punitive damages, including lost profits, for any claims by a Member. No legal action may be brought by either party to the Contract more than one (1) year after the event giving rise to the cause of action has occurred.
5. Arbitration, Governing Law and Jurisdiction. This Contract shall be governed by the law of the State of Utah, as
that law applies to contracts made and performed wholly within the State of Utah. FGX and the Member who enter into this Contract irrevocably consent to settle any suit, action or proceeding arising out of, or relating to, the Contract by binding arbitration in the State of Utah using the rules of the American Arbitration Association under the jurisdiction of the courts of the State of Utah and of any federal courts in the State of Utah. Each party having a concern shall first give notice of the offense and allow at least thirty (30) days for the other party to cure. In the event of dispute, the prevailing party expenses by the other party.
6. Severability. In the event that any section or subsection of the Contract shall be found invalid or unenforceable, it
shall be deemed to be removed from this Contract, and shall have no impact upon the validity or enforceability of any other section.
SECTION 4:
ADVERTISING
FGX encourages Members to promote FGX product and the FGX Business Opportunity pursuant to the appropriate guidelines issued by FGX. These guidelines are required in order for FGX to ensure compliance by Members and FGX with the myriad of laws that govern the advertising of FGX product and the FGX Business Opportunity. Failure to follow these guidelines can result in violations of local and national laws, which may result in damage to the reputation of FGX, as well as restrictions upon FGX, Members, and FGX product, that could trigger undesirable publicity and possible fines, penalties and/or legal actions.
1. Re-packaging and Re-labeling Product. Members may not repackage, re-label, refill, or alter the packaging or labeling on any FGX product, information, material, or program in any way. FGX products must be sold in their original packaging.
2. Internet and Other Electronic Media. A Member may not use electronic media advertising of FGX product or the FGX Business Opportunity on television, radio, social media, websites, or on any Internet site without prior written approval from FGX. Compliance with this policy ensures an equal opportunity for all Members to succeed with FGX. Please forward all advertisements to [email protected].
2.1 Member Websites. A Member may use the Internet to promote the FGX Business Opportunity by
creating a personalized Website, however, the Website must display a graphic, approved by FGX that states they are an independent Member. forms of electronic communication through which users create online communities to share information, ideas, personal messages, and other content (i.e. videos). Such Websites and all other Websites used by a Member are subject to review and approval by the FGX Compliance Department ([email protected]). A Member may not register or use any FGX name(s), trademark(s), logo(s), or product name(s) in any URL address or domain name. FGX reserves the right, at its discretion, to reject, refuse, and withdraw a URL or domain name.
as long as the information and website are approved in advance by the FGX Compliance Department and are compliant with this Contract. Any product information located on the FGX Virtual Office Website is available for use or download by a Member on their stand-alone FGX Website. personal and opportunity testimonials as well as motivational information, provided the material reflects the honest and balanced expression of the true experience of the provider and meets the other requirements set forth in paragraph 5 below with respect to product claims. programs are for sale in any country other than the country in which the products or programs have been approved
-party trademarks or copyrights. The Member agrees
to indemnify and hold FGX, its affiliates, and subsidiary organizations and their directors, officers, employees, and agents harm ghts arising from the website. provided the Member displays on the website his/her telephone number, fax number, E-mail address, and/or the FGX telephone number, with instructions explaining how to purchase FGX product. The website may use
t or stronger encryption system that safeguards Member and customer information. Such sites must also comply with various industry requirements and standards of practice, including, but not limited to PCI Standards. The shopping carts may offer only FGX product and must include language giving the Member the right to refuse a transaction for any reason.
2.2 Internet Etiquette. Members are encouraged to follow all Internet etiquette and to be responsible
Internet citizens. A Member may not use mass e-mailin - -mail spamming to promote the FGX opportunity or product. Members are required to comply with the U.S. CAN-SPAM Act of 2003, 15 U.S.C. §§ 7701-7713 (and Rules promulgated thereunder at 16 C.F.R. pt. 316), which establish federal standards for electronic mail whose primary purpose is commercial, such as requiring that consumers be given the opportunity to opt-out of receiving future solicitations, and any other laws governing the electronic distribution of materials.
3. Promotional Material. FGX may allow a Member to use FGX names, logos, or trademarks provided such use is
in accordance with the Contract. All FGX literature, audiotapes, videotapes, Internet website material, and programs are copyrighted by FGX and may be duplicated only by obtaining the prior written consent of FGX. Please forward all such requests to [email protected].
3.1 Member Incentive Programs. Members may offer incentive programs to their team and prospective Members of their team; however, Members may not publicly advertise such incentive programs because such advertisements may result in, direct or indirect, cross-sponsoring or other violations of the Policies and Procedures.
4. Proprietary Names and Intellectual Property Rights. s employee names,
trademarks, service marks, trade dress or trade names, domain names, logos, FGX media or public relations events or any distinctive phrases or sounds used by FG ing written permission from FGX. To protect the proprietary rights of FGX, a Member may not obtain, through filing for a patent, trademark, Internet domain name, or copyright, any right, title, or interest in or to the names, domain names, trademarks, logos, or trade names of FGX and its products. As FGX changes or abandons any of its trade names or marks, a Member agrees to also change or abandon such trade names or marks. Should a Member possess or control any FGX intellectual property rights, or come into possession or control of said marks or other property, the Member agrees to assign such intellectual property rights without charge or delay to FGX.
5. Product Claims. A Member may not make any prescriptive, disease, medicinal, or therapeutic claims for any
FGX product or specifically prescribe FGX product as suitable for the treatment of any ailment. No representation or sales offers may be made relating to FGX product that is not accurate or truthful as to grade, quality, performance, and availability. Appropriate product information is contained in authorized FGX literature and is subject to periodic review and revision by FGliterature and materials. All product representations made by a Member must be the same as those found in current FGX literature. Members are prohibited from diagnosing any medical condition or prescribing or suggesting any FGX product as a form of treatment for any disease or condition. Additionally, testimonials in literature and websites must not contain any reference to cures, healings, miraculous recoveries and/or the suggestion to cease taking any physician prescribed medications; and must state that the material does not represent that all people will have the same experience. All product claims must be accompanied by a disclaimer acceptable to FGX, stating the comments displayed were for information purposes only, and have not been evaluated by the Food and Drug Administration and therefore are not intended to diagnose, treat, cure or prevent any disease. FGX products are designed to be an important overall part of an individua X believes in embracing health, not fighting disease. If an interested person, customer or Member is suffering from a medical condition, it is recommended that they speak with a medical professional prior to making any nutritional or dietary changes in their lives.
6. Income and Opportunity Claims. No unreasonable or misleading claims or intentional misrepresentation of
earnings or potential income may be made by a Member. Income guarantees of any kind are prohibited by the
Contract and by law, as is the exhibition of actual or copies of Commission checks or earnings statements. Income representations must be honest and based on fact. In addition, income representations must include disclaimers that earnings may vary depending on the degree of effort employed. No earnings are guaranteed, and a Member is not guaranteed to reach a certain compensation level.
7. Sale or Promotion of Non-FGX Product, Opportunities, or Materials. A Member shall not sell, promote, or advertise non-FGX product, opportunities, or materials that are competitive with FGX product, opportunities or materials, on Internet sites that offer the FGX opportunity or product, or at FGX functions to Members or customers. FGX functions include, but are not limited to conventions, meetings, seminars, teleconferences, webinars or similar events prepared by a Member of FGX for Members, prospective Members, or employees of FGX. Sales and/or recruiting in violation of this provision may constitute unfair competition against FGX and a breach of the Contract. Such violation is subject to disciplinary action, up to and including termination of the Membership and other legal actions.
8. Future Growth Claims. A Member shall not imply or assert that additional products or services will be added to
the products and services currently offered by FGX, or that enhancements to the FGX Compensation Plan are forthcoming, or that specific territories or areas will be opened or added to the FGX business operation unless or until the change or event has been officially announced in writing by FGX.
9. Governmental Claims. A Member shall not state, suggest, or imply that the FGX Compensation Plan or its
products or business opportunities are approved by any state attorney general, federal or state government authority or agency, or any other third party.
10. Company Recordings. A Member may not, without the prior written approval of FGX, produce for sale or
distribution, in personal or business use, any audio, video, or other recording of FGX sponsored events, speeches, employees or meetings. Neither may a Member produce or make available to others any company recordings without the express written permission of FGX.
11. Media Inquiries. In order to ensure accuracy and consistency of information, a Member who receives any inquiry
from the press or other media regarding any aspect of FGX, its products, or the FGX Business Opportunity should refer such inquiry to FGX at 801-655-5500.
12. Telephone Book and Directory Listings. All listings for telephone publications and/or other directory type
servictelephone number. A Member may not display advertisements in telephone directories using the FGX name(s), logo(s), image(s), or product name(s), excluding such marks approved specifically for this purpose. A Member listing a toll-free telephone number may not use any FGX name(s), logo(s), or product name(s) for such listing. A Member agrees to not use 900 numbers, surcharge numbers, or other similar toll numbers for the purpose of marketing either the FGX Business Opportunity or FGX product. A Member may not answer the telephone in any manner that would give callers a reason to believe they have reached the corporate headquarters or any other FGX company offices or company employee. Specifically, a Member shall NOT ansbut shall answer indicating his or her status as a Member or Distributor of FGX. Answering machines and voicemail, emails, faxes and all other forms of communication must also comply with this policy. Members who fail to comply with this policy are subject to disciplinary action as determined by FGX.
13. Fairs and Special Events. To enhance the reputation and high caliber of FGX products, a Member agrees to not
display or advertise FGX product at swap meets, flea markets, garage sales, or any other similar events. Upon approval, a Member may display FGX product in a booth at state or county fairs, trade shows or exhibits, but may not display competing products or products from any other direct-selling company with FGX product.
BEAUTYSTRIPS™SYSTEMThe BeautyStrips™ System is designed to amplify your timeless beauty and restore your skin’s youthful energy.
BeautyStrips feature an exclusive formula that offers cycloastragenol in liquid suspension allowing for instant absorption.
Cycloastragenol, as supported by Nobel prize-winning research, has been proven to support te lomere health. Telomeres are parts of our DNA that naturally diminish with age .
January 16, 2015 Page 10 of 22
BEAUTYSTRIPS™SERUM• Reduces the appearance of wrinkles, age
spots and sagging• Improve skin texture while diminishing
pore size• Enhances moisture barrier protection• Promotes a firmer, more youthful
appearance• Protects against free radicals and harm
from UV rays
January 16, 2015 Page 11 of 22
BEAUTYSTRIPS™ MASK
• Brightens, moisturizes, nourishes, and re juvenates
• Reduces the appearance of pores
• Removes impurities• Refines overall look and fee l of
skin• Production requires more than
1300 hours of care
January 16, 2015 Page 12 of 22
SOLARSTRIPS™
• Proprie tary marine phytoplankton blend
• More than 65 essential vitamins & minerals
• Naturally-occurring whole food source• Patented harvesting process for instant
bioavailability• Easily dissolves for maximum absorption
January 16, 2015 Page 13 of 22
Globally, annual e-commerce and online catalog revenues exceed $1.2 trillion.
Our business is supported by a catalog of high-quality, ye t affordable products that promote health and wellness.
FOREVERGREEN CATALOG: FARMER’S MARKET
*Catalog available to certain markets only at this time.January 16, 2015 Page 14 of 22
FOREVERGREEN CATALOG:FARMER’S MARKET
• Marine Phytoplankton
• Cardiovascular System Support
• Meal Replacement Shakes
• Nutritional Juice Beverages
• Raw Whole Foods
January 16, 2015 Page 15 of 22
“Live your life by design rather than default.”Ron Williams
Founder, Chief Executive Officer, Chairman
Your professional skills will never exceed your personal growth. Instead of re-creating the same results, increase your value by attending the U of YOU.
“PRODUCT DEVELOPMENT”
January 16, 2015 Page 16 of 22
“The world will never change with one broad stroke, but rather with millions of small strokes from the hands of people like you and me.”
Ron WilliamsFounder, Chief Executive Officer, Chairman
Instead of giving to one corporate charity, our Members and employees are encouraged to give back in the communities where they live .
You can get involved. Create your own stand or contribute to the Community Stands we are taking as a company.
COMMUNITY STANDS
January 16, 2015 Page 17 of 22
• Global Seamless Plan
• 87% FastStart Payout
• 62% Regular Payout
• Low Monthly CV Requirements
• Weekly Pay Plan
COMPENSATION PLAN
January 16, 2015 Page 18 of 22
• 25% FastStart Bonus
• X-Tribe Bonus
• 12% Team Bonus (up to $20,000 USD weekly)
• Four Generation Compressed Matching Bonus
• Rank Advancement Bonus (up to $25,000 USD)
FIVE WAYS TO EARN
January 16, 2015 Page 19 of 22
We invite you to learn the 10 steps outlined in the Launch Your Business training materials.
Engage in a proven and predictable pattern of activities to successfully start your business.
PROVEN PROCESS
January 16, 2015 Page 20 of 22
CONSUMER PACK$169 USD/100QV
ALL-STAR PACK$999 USD/600QV
LET’S GET STARTED!Congratulations, you’ve already taken the first step toward your personal success. The next steps in launching your business are to enroll as a Member, select an appropriate initial order, and establish your monthly SmartOrder.
• Save $60 USD
• Try all the FGXpress products at once in this exclusive combo pack
• Save $179 USD
• Become qualified at 2-Star for 12 weeks
• Receive one free event ticket
STARTER PACK$499 USD/300QV
• Save $298 USD
• Receive a $1000 USD bonus when you reach 4-Star in six months
• Become qualified at 2-Star for 12 weeks
• Receive two free event tickets
January 16, 2015 Page 21 of 22
welcome homeJanuary 16, 2015 Page 22 of 22
For years now I have watched in disbelief as companies in our industry come and go, with what I call “boy band mentality”, or hollow, trendy, one hit wonders!
While the casualties are heartbreaking to watch, I have always found peace in the unwavering timeless principles of FG XPRESS. Recently, I had the privilege of serving as the President of the MLMIA (Multi Level Marketing International Association) which sounds good, but it felt more like police work. Here are the four stages that I observed, that I call MLM Groundhog Day:
• Phase1–CreativeStage
This is when a company opens its doors and everyone is so excited they can hardlysleep... honeymoon! Create! Create! Create!
• Phase2–Blame,Credit,Victim
This is when revenues flat line or fall, and everyone is blaming each other and no oneis taking responsibility. People are looking for backdoors! Fear and scarcity set in.
• Phase3–HEAVYHANDEDPoliciesandProcedures
The company now begins promoting all the things YOU CAN’T DO.Sadly, what we resist persists.
• Phase4–HeartBreakandLitigation
Yet another crushing blow to our industry which leads to more casualties, and less credibility.
So consciously we designed FG XPRESS to have a vision bigger than all of us. So that none of us could get in the way. Our pledge to each other is PHASE 1 FOREVER!!! Create! Create! Create!
WelcomeHome.
RonWilliams,CEO
01/29/2014 Page 1 of 2
FG XPRESS Code of Honor
1.Wehonoryou,yourtalents,yourgrowth,andyourfreedom. If we can’t hold your attention we don’t deserve you.
2.Wehonoryourfeedback. Lets face it, 99% of the time the best ideas come from FG XPRESS producers.
Please share.
3.Wehonoryourintegrity. It is through your hard work and integrity that you build it once and let it pay
forever. Your FG XPRESS business is for you and your generations to come.
4.Wehonor“benefitofthedoubt.” We know the distinctions between rumors and facts. It will be through our
open dialog that we move through challenges or perceptions.
5.Wehonorco-creation. The best results are always co-created through us collectively.
6.Wehonorresponsibility. Blame, victim, and excuses are not a part of our vocabulary. FG XPRESS is a
home and a home is what we make it...together!
7.Wehonortransparency. I have never heard of a distributor member quitting a company because the
company “told the truth.” See for yourself.
8.Wehonorquality. Quality always prevails. The days of “What’s your product? What’s your comp
plan?” are over, putting an end to MLM cage fighting. The new movement chases quality and character first.
9.Wehonorgoodintention. We honor your word as well as ours. While Policies and Procedures are
designed to protect the integrity of your business, as well as ours; we honor and value intent before the application of Policies and Procedures. We not only honor, but we praise good will.
01/29/2014 Page 2 of 201/29/2014 Page 1 of 201/29/2014 Page 2 of 2
DOING BUSINESS WITH FOREVERGREEN/FGXPRESS Frequently Asked Questions
Q: What is the best resource for me as I get started with my new business? A: The person who introduced you to ForeverGreen/FGXpress is your Enroller. Your Enroller is your best source for information and support regarding your new business. Q: What tools do I have to manage my new business? A: Upon becoming a Member of ForeverGreen/FGXpress, you will automatically receive access to a secure online Member portal known as your web office. The web office can be found at www.fgxpress.org. Your web office username is your Member ID, and the password is the password you chose during the enrollment application process. Keep your private information secure by not sharing your username and password with others. Q: How do I receive my commission earnings? A: Upon enrolling as a Member of ForeverGreen, the default method for receiving your commission payments will be eWallet. You can change your preference anytime through your web office. To change the preferred method of receiving commissions, log into your web office, select ‘Commissions’ and then ‘Payment Setting’ from the top navigation menu. You can change your payment preference to a payment card (Payoneer or other paycards available to certain locations), or have your money retained in your eWallet. Depending on your country, you may also be able to choose to be paid by check and/or direct deposit (ACH). Q: How often will I get paid? A: Commission payments are processed weekly. Each commission period runs from Tuesday at 12:00 a.m. U.S. Mountain Time through the following Monday at 11:59 p.m. U.S. Mountain Time. Commission calculations are finalized and posted the Friday following the close of the period. Payments are made early the following week, 5 to 7 days following the end of the commission period, or 1 to 3 days after commissions are posted. You must place an order of 50 QV/CV or more every 28 days to remain qualified to receive commission payments. Q: What is the best way to maintain my qualification to receive commissions? A: The best way to ensure you remain qualified to receive commission payments each period is to set up an Autoship profile. Autoship is an automatic order that will process every four periods on Tuesdays. Autoship volume is active for 28 days. You can set up your Autoship profile through your web office under ‘Autoship’. Although setting up an Autoship is highly-recommended to create sustainability and predictability in your business, it is always optional. Autoship orders can be edited or canceled at any time through your web office.
Page 1 of 3 August 18, 2015
Q: How long is my volume considered active? A: Autoship order volume is active for 28 days. All other order volume is active for 22 – 28 days; the remainder of the current period plus three more periods. For example, placing an order on a Sunday would make the volume active for Monday, plus three more week-long periods, for a total of 22 days. Q: What is eWallet? A: eWallet is a virtual “account” through ForeverGreen/FGXpress. When you earn commissions and have eWallet as your preferred payment receipt method, the commissions payment amount is added to your eWallet account balance. Alternatively, you can use your eWallet balance to pay for your Autoships or other orders by selecting eWallet as your order payment method. Please note that ForeverGreen/FGXpress must collect a credit card from you even if you choose eWallet as your order payment method, to be used as an alternate payment method in the event that your eWallet doesn’t contain enough of a balance to cover the cost of your order. Q: What is a Payoneer card? A: Payoneer is a third-party financial service company that is completely separate from ForeverGreen/FGXpress. Similar to the eWallet, it’s a paycard you can choose to have funded from your commission payments, and can also be used to make purchases at ForeverGreen/FGXpress or other retailers that accept this type of MasterCard debit card payments. Q: How do I set up a Payoneer account? To create a Payoneer account, you must follow a separate application process with Payoneer directly. You should apply for a Payoneer account through the Payoneer link in your web office, found in the ‘Commissions’ menu item under ‘Payment Settings’. Once you have been approved for Payoneer and your account has been activated, ForeverGreen/FGXpress can begin funding your paycard with your commission payments. Once you’re ready to have your commission payments sent to your Payoneer card, you must change your Payment Setting in your web office to reflect Payoneer as your preferred payment method for receiving commission earnings. Please note that it’s possible for your Payoneer account to be active and for commission payments to be sent to your Payoneer account prior to you receiving your physical Payoneer card in the mail. Q: What happens if I request payment by check? A: The option to receive commission payments by check is only available to Members in the United States and Canada. When you select this option, your payment will be mailed to the business name and address listed on your ForeverGreen/FGXpress account by standard paper check. Paper checks won’t be processed until the Monday after the pay period has ended, and delivery times may vary. In the meantime, your commission earnings will be reflected in your eWallet, and then the balance will be transferred out of your eWallet account once the check has been cut. Q: How do I set up payment via ACH (Direct Deposit)? A: Once you have selected the ACH payment setting in your web office as the preferred method for receiving your commission payments, you must complete and submit an ACH enrollment form. This form can be found in your web office library. Please note that ACH/direct deposit is only available in certain markets. Your ACH setup is not complete until your signed ACH enrollment form, including complete and correct information and copy of a voided check that matches the bank information on the form, has been submitted to ForeverGreen/FGXpress via
Page 2 of 3 August 18, 2015
fax, email, or upload to the web office, and the validation of the account information is completed. Please note that processing times may vary based on differing bank processes. Q: How long does it take to receive my commission earnings? A: All money transfers begin on the Monday following the close of the period. Checks normally are mailed the following Monday (to Members in the United States and Canada only). Please note that payments can be delayed if you switch your payment setting preference due to time associated with validation and processing, etc. Q: I reside in the United States. How do I submit my tax information to ForeverGreen/FGXpress? A: Please complete a current W-9 form and send it to ForeverGreen/FGXpress via fax, email, or upload through the web office. You can find an updated W-9 form through the IRS, or in your web office library. ForeverGreen must report earnings that exceed $600 USD per calendar year to the IRS. Q: How do I contact Member Support? A: The U.S.-based Member Support team is available Monday through Friday from 8:00 a.m. to 7:00 p.m. U.S. Mountain Time. They can be reached via phone at +1 (801) 655-5500 or via email at [email protected]. Forms can be faxed to ForeverGreen/FGXpress at +1 (801) 655-5505. Please note that international support, office hours, and contact information may vary by market or language. Q: Why haven’t I received my commission funds via ACH (Direct Deposit)? A: If you completed and submitted your ACH (direct deposit) paperwork but haven’t received your expected deposits within a couple weeks, it’s possible that some of the required information was missing or incorrect. Please contact the Member Support department and/or re-submit the corrected documentation to correct the issue. Q: Why does each period run Tuesday through Monday instead of Monday through Sunday? A: This is an important business advantage offered to our Members. The Monday close ensures the full Member Support team is available to you while you’re processing all of your important end-of-period orders. Q: How can I ensure my Autoship processes successfully each month? A: The most important thing you can do to ensure your Autoship is successful every 28 days is to confirm that your Autoship payment method on file is updated and accurate. Check to ensure the billing name, billing address, card number, expiration date, etc. in your Autoship profile match your card information exactly. You can review and edit this information under ‘My Account’ and ‘Billing Information’ in your web office. Q: My order was processed, but hasn’t arrived. What should I do? A: Shipping times may vary depending on your geographical location and the delivery method chosen during checkout. You can access shipment tracking information in your web office on orders and delivery methods that support tracking. If you feel there is a problem, please contact your local office or the Member Support team at +1 (801) 655-5500 or [email protected] during regular business hours.
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GLOBAL SUPPORT
TIER 1 COUNTRIESProduct is shipped locally or from closest region with ForeverGreen support staff.
NORTH ANDSOUTH AMERICAUSACanadaArgentinaBoliviaChileColombiaCosta RicaEcuadorDominican RepublicMexico PanamaPeruPuerto RicoGuatemalaEl Salvador
EUROPEAN UNION(February 2015)AustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryItaly
ASIA Japan Taiwan
Hong Kong China Philippines Singapore Malaysia Thailand Indonesia Vietnam India
