04/09/2023 Blackbaud Confidential 1

• Client-focused, small company culture

• Award-winning self-service tools

• Unlimited product support 8:30 am – 8:00 pm ET Monday - Friday

• Several ways to access support:• 8000+ knowledge base articles added or

improved in 2013 alone• More than 50 videos added to YouTube and

knowledge base this year- Social support on Twitter, Facebook, & LinkedIn- Chat support, online support through a customer

portal, & phone support- Ongoing blogs & webinars

• User Groups

• Forums

• Dedicated Account Manager

UNLIMITED SUPPORT FOR ALL CLIENTS

√ 200+ Customer Support Analysts to serve you √ Over 1,300 contacts per day

√ 94% customer satisfaction rating √ 80% of issues resolved on first contact