Date post: | 05-Dec-2014 |
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October 23–25, 2014
SUPPORTING HARMONIOUS WORKPLACE CULTURES
Embracing and Managing Diversity, Inclusion and Conflict
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Agenda
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
• Build the right D&I brand and image
• Transform organizational culture
• Create a plan for excellence in diversity and inclusion leadership
• Supporting harmonious workplace cultures
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Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
D&I Brand and Image
• Diversity & Inclusion should be a tool to help the company accomplish its mission. D+I should be fully tied to the company vision and values.
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Diversity & Inclusion Definitions
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
• In organizational terms, diversity simply refers to differences.– Valuing those differences and finding
similarities to enhance collaboration, teamwork, engagement, and performance.
• Inclusion is allowing differences to flourish.– Creating a climate and culture that allows
differences to add value to an organization.
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Diversity & Inclusion Exercise
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
The answer is green
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Transform Organizational CultureTop Down
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Gain Senior Leadership Support and Commitment
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Transform Organizational Culture Bottom Up
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Engage your employees
What does D&I mean to employees? In their own words…
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Transform Organizational Culture: Communicate
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
• Communicate D+I Commitment Internally and Externally – Employees, stakeholders,
and customers should understand your company’s D+I commitment and how it directly ties to the company’s overall strategy, vision, and values
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Supporting Harmonious Workplace Cultures
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Heritage/Ancestry
Where You Grew Up
Racial/Ethnic/Cultural Group Messages Gender Messages
“Hot Buttons”
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Supporting Harmonious Workplace CulturesManaging the Different Generations
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Similarities between the Generations
All generations want:
• Work that is interesting
• Feeling valued
• Employers who understand personal lives are important
• Clear sense of purpose from employers
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Dimensions of Diversity
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Personality
Internal Dimensions
External Dimensions
Organizational Dimensions
Shift
Corporate/Field
WorkLocatio
n
Function/Department
Tenure
Union/ Non-UnionManagemen
t/Non-mgmt.
Work Experience
Appearance
EducationalBackground
MaritalStatus
RecreationalHabits
ParentalStatus
Income
Religion
PersonalHabits
GeographicLocation
Age
Gender
Physical AbilitySexual
Orientation
Ethnicity
Race
Adapted from Loden & Rosener, Workforce America
and Gardenswartz & Rowe, Diverse Teams at Work
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Create a Plan for Excellence in D&I LeadershipDiversity & Inclusion Framework
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
LOW INCLUSION
HIGH
DIVERSITY
LOW
DIVERSITY
HIGH INCLUSION
Adapted from the Guide for Inclusive Leaders, 2006
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Create a Plan for Excellence in D&I LeadershipDiversity & Inclusion Framework
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
LOW INCLUSION
HIGH
DIVERSITY
Competitive Advantage: Low Collaboration: LowMorale: Low Engagement: LowRetention: Low
Competitive Advantage: HighCollaboration: HighMorale: HighEngagement: HighRetention: High
Competitive Advantage: AverageCollaboration: AverageMorale: AverageEngagement: AverageRetention: Average
Competitive Advantage: Low Collaboration: LowMorale: HighEngagement: HighRetention: High
LOW
DIVERSITY
HIGH INCLUSION
Adapted from the Guide for Inclusive Leaders, 2006
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Supporting Harmonious Workplace CulturesRoadmap for Inclusive Leadership
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
INCLUSION
Appreciate differences (of self, others and for key issues)
Identify & Transformexclusive to inclusive behaviors
Embed and Modelinclusion practices into culture
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DIV
ER
SIT
Y
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Supporting Harmonious Workplace CulturesInclusive Behaviors in the Workplace
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
• Acknowledge your biases.• Greet others authentically.• Express interest in your team members.
– Communicate clearly, directly, and honestly.– Demonstrate active and possibility listening.– Ask others to share their thoughts and experiences and accept their
frame of reference as true for them.– Address misunderstandings and resolve disagreements.
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Golden vs. Platinum Rule
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
Treat others as you would want to be treated
Treat others the way they would like to be treated
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Questions
Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict