Supporting Operational Excellence
with Business Intelligence
Nikos SaripoulosHead of Business Intelligence
Agenda
Business Intelligence
Operational Excellence
Manufacturing Use Cases
Supply Chain Use Cases
“ Operational excellence (OE)
is when each employee can
see the flow of value to the
customer—and fix that flow
when it breaks down. ”
What is Operational Excellence?
Achieve Operational Excellence
Process Technology
People
Achieve Operational Excellence
Process Technology
People
Achieve Operational Excellence
Process Technology
People
Achieve Operational Excellence
Our People must have the ability
to produce
• Clear Vision
• Engaged People
People
Achieve Operational Excellence
We must have the framework
and procedures
• Analyze the current state
• Find a process that delivers
Process
Achieve Operational Excellence
We must have the tools and the
data/info
• Analyze the right metrics
• Monitor Key Performance Indicators
Technology
• Enterprise Software Technologies• Customer Relationship Management (CRM)• Enterprise Resource Planning (ERP)• Human Capital Management (HCM)• Document Management Solutions (DMS)• Business Intelligence (BI)
• Advancing Technologies• Big Data, IoT and Analytics• Software as a Service (SaaS) and Cloud capabilities• Mobility
Technology Trends in OE
Our Industry Focus
• Increased Number of Products
• Supply Cost vs Demand
• Margin Optimization
• Bottlenecks in Operations
• Change Adaptability
Manufacturing needs BI
• Optimize Network Design
• Improve Service Performance
• Reduce Operating Costs
• Monitor Supplier Performance
• Profitable Inventory Management
Supply Chain needs BI
“ Business intelligence
is decision making
supported by data “
What is Business Intelligence
Why Business Intelligence
Cu
sto
me
r V
alu
e
Implementation Effort
Raw
Data
Cleaned
Data
Standard
Reports
Ad Hoc
Reports &
OLAP
Diagnostic
Analytics
Predictive
Analytics
Prescriptive
Analytics
What happened?
Why did it happen?
What will happen?
How can we
make it happen?
Components of Business Intelligence
Business Intelligence Visualization
• See our data in a
visual context
• Making insights
available
• Get a 360° overview
Spot Trends in Real Time
Any data, any way, anywhere
Use Cases Overview
Evaluate
Supply Chain
Supply Chain
Forecast
Manufacturing
Efficiency
Manufacturing
Productivity
Manufacturing Efficiency
We have the need to monitor productivity and efficiency in our
production lines
Manufacturing
Efficiency
Manufacturing Efficiency
See how your daily productivity goes
Tracking throughout the year
Identify key areas to improve performance
Share your insights with others
Manufacturing Efficiency
Aggregate data from multiple
locations
Check if the production line is meeting targets
Collaborate to identify new
opportunities and increase
efficiency
Manufacturing
Productivity
Manufacturing Productivity
We have the need to understand our
production cycle and identify areas to
improve
Manufacturing Productivity
Analyze your business through the dashboards
Identify areas to take action
Make informed decisions based on data
Analyze the most profitable products
Manufacturing Productivity
Locate key areas to take action
Understand which orders are overdue
Collect data from all your systems
Share your newfound
knowledge with your team
Evaluate Supply Chain
We have the need to monitor our stock trends and evaluate supplier
and distributor response
Evaluate
Supply Chain
Monitor the range of our stock in real time
Analyze our response to the demand
Sharing this knowledge with our team
Evaluate Supply Chain
Ability to analyze our suppliers
See our distributors’
response
Obtain insight into our stock trends
See out of stock seasonality by
products
Evaluate Supply Chain
Supply Chain Forecast Analytics
We have the need to look into the future and
prepare to meet the demand
Supply Chain
Forecast
See the future with forecasted demand
Obtain the ability to handle increased demand before it happens
Take action proactively
Supply Chain Forecast Analytics
Locate in our chain the points with most losses
and damages
Identify the reasons for losses
and damages
Understand our business and improve our
network
Supply Chain Forecast Analytics
To Sum Up
Operational Excellence• Definition
• Technology
• Industry Needs
Business Intelligence• Definition
• Components
• BI Visualization
Manufacturing Use Cases• Monitor Efficiency
• Understand Production
Supply Chain Use Cases• Evaluate Network
• Forecast Demand
Embark on a new journey with us