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Supporting Windows Mobile Devices
By Chris De Herrera, Webmaster, Pocket PC FAQ
Microsoft MVP – Windows Mobile
What is Windows Mobile?
Windows Mobile is a combination of the Windows CE operating system, a new user interface and applications.
– Smartphone – Windows Mobile Standard Edition – a cell phone first. Does not have a touch screen.
– Pocket PC – Windows Mobile Professional – a data input device using a touch screen.
– Size – small handheld devices however some are much larger
– Combined devices – cell phone, PDA, media player, camera, etc.
What is Windows Mobile?
Calendar Contacts Messaging
Excel Mobile Word Mobile PowerPoint Mobile
What Are Windows Mobile’s Features?
Windows Mobile offers:– Cell phone – voice calling– Cellular based data – EvDO, 1xRTT, GPRS,
EDGE and UMTS– Wi-Fi – 802.11b as well as 802.11g– Storage – internal storage and expansion via
microSD, miniSD or SD flash– Connectivity – Supports TCP/IP, web browser,
IMAP and POP3 e-mail, native Exchange support– Ability to display Word, Excel, and PowerPoint
files – Pocket PCs can edit Word and Excel files
What isn’t Windows Mobile?
– Is not the same operating system and functionality of Windows that you have on your desktop PC
– Doesn’t run standard Windows applications including ActiveX controls designed for the PC.
– Limited browser functionality – subset of JavaScript and limited screen size affect usability of desktop websites
– Slower devices – most Windows Mobile devices CPUs run at 200-400MHz
– Limited storage – The internal flash storage is significantly smaller than your PC’s hard drive. Usually you will have anywhere from 32MB to 128MB of internal storage
System Architecture
– Uses a ARM based RISC processor– 32 process spaces each with 32 MB of ram– Internal storage is flash memory and it is
shared between the boot ROM and installed programs or stored data
– No swap file– Processes are paged in and out of the address
space to execute – this allows for fast switching between applications
– Uses a registry hive to store application configuration data
– Has an internal database for applications such as calendar, contacts, tasks, messaging, etc.
Enterprise Mobile Assessment
The Enterprise Mobile Assessment assists companies with assessing their support for mobile devices
Assesses the following areas: E-Mail, Synchronization, Website, Device Security,
Applications – Internal, Applications – External, Remote Access, Documentation, Recognized by Management, Audit, Governance of Mobility
Available for free at http://www.pocketpcfaq.com/assessment/
Enterprise Mobile Assessment
Demonstration - Walkthrough
Connecting to the Desktop
– Uses ActiveSync for Windows XP– Uses Windows Mobile Device Center (WMDC) for
Windows Vista– Controls the type of data that is synchronized, whether
or not internet connectivity via the desktop is available– TCP/IP is used to connect Windows Mobile to your PC– Installation order sensitive – must install Outlook prior to
installing ActiveSync or WMDC– Troubleshooting is more complex due to error codes
instead of text error messagesTroubleshooting– ActiveSync
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm– WMDC
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
Windows Mobile Device Center
Demonstration - Walkthrough
Remote Control of a Device
ActiveSync Remote Display Part of the Developer Toys - FREE http://www.microsoft.com/downloads/details.aspx?FamilyID=74473fd6-1dcc-47aa-ab28-6a2b006edfe9&displaylang=en
3rd Party Software such as:• Soti Pocket Controller – http://www.soti.net/ • My Mobiler – Free - http://www.mtux.com/
Remote Control of a Device
Demonstration - Walkthrough
Connecting to Exchange
Exchange 2003 SP2 and Exchange 2007 support the ability to sync with Windows Mobile
– A Digital Certificate is highly recommended for security
– IMAP vs EAS – IMAP supports html e-mail on regardless of the
version of Exchange– EAS only supports html e-mail with Exchange 2007
and Windows Mobile 6
– Troubleshooting error codes - http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
Exchange Mobile Client Configuration
Demonstration - Walkthrough
Managing Device Configurations
– Exchange 2003 SP2, Exchange 2007 – Can set password length and complexity and require periodic password change
– 3rd party– Odyssey Software Athena– SOTI MobiControl
– System Center Mobile Device Manager (SCMDM) 2008 – announced last fall, currently in beta.
– Over the air configuration of security settings configured from Windows servers.
– This release will require users to upgrade their devices to support remote management.
Emulator – Run Apps w/o a Device
Test applications Create screen shots for documentation Reproduce user issues for support staff Best experience is with a Tablet PC because it
allows you to emulate the Pocket PC’s touch screen using a stylus just like a real mobile device
Download of Windows Mobile 5 emulator for free - http://www.microsoft.com/downloads/details.aspx?familyid=C62D54A5-183A-4A1E-A7E2-CC500ED1F19A&displaylang=en
Windows Mobile 6 emulators are part of the Visual Studio 2005 SDKs
Emulator Demonstration
Demonstration - Walkthrough
Steps for a rollout
Decide which devices to support Decide how they will integrate in your
environment Decide what software is required for users Decide which management tools to use Decide how you want to replicate the software – I
recommend Sprite Backup or Clone Notify staff of policies on using the device Notify support staff of deployment date – make
sure they have support tools! Deploy hardware and applications
Remote Control of a PC or Server
Pocket PCs offer the capability to remote control a PC or Server
Remote Desktop Connection – May not be available in all devices. Works just like it does on your PC – allows you to connect to Terminal Services as well as your PC.
3rd Party Applications such as Goto My PC – http://www.gotomypc.com LogMeIn – http://www.logmein.com/ VNC – Various clients
Remote Control of a PC via LogMeIn
Demonstration - Walkthrough
Questions and Answers
Questions and AnswersAbout Windows Mobile
Finding Applications
Smartphone & Pocket PC Magazine’s Encyclopedia of Software and Accessories - http://www.pocketpcmag.com/_enc/encyclopedia.asp - A mixture of free and purchased software
Handango – http://www.handango.com – A mixture of free and purchased software – Handango is the backbone of most software stores for Windows Mobile sites
FreewarePPC – http://www.freewareppc.com – Free software
Resources
Microsofthttp://www.microsoft.com/windowsmobile/
NewsPocket PC Thoughts
http://www.pocketpcthoughts.com Smartphone Thoughts
http://www.smartphonethoughts.com Technical SupportPocket PC FAQ http://www.pocketpcfaq.com,
http://forums.pocketpcfaq.com Microsoft Newsgroups – msnews.microsoft.comSmartphone & Pocket PC Magazine –
http://ppcmag.com
Supporting Windows Mobile Devices
By Chris De Herrera, Webmaster, Pocket PC FAQ
Microsoft MVP – Windows Mobile