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NTPC HR SurveyNTPC HR SurveyCompendiumCompendium
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AboutAbout
A ready to use booklet ofA ready to use booklet of
standardized survey instruments forstandardized survey instruments for
NTPCNTPCTo contain questionnaires along withTo contain questionnaires along with
guidelines for their analysisguidelines for their analysis
Will provide trends within NTPCWill provide trends within NTPC Will provide benchmarks within NTPCWill provide benchmarks within NTPC
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Methodology forMethodology for
Instrument DesignInstrument Design1.1. Framing theoretical or conceptualFraming theoretical or conceptual
backgroundbackground
2.2. Developing the questionnaireDeveloping the questionnaire
3.3. Pilot TestsPilot Tests
4.4. Reviews by third party leadingReviews by third party leadingfaculties in the areafaculties in the area
5.5. Standardizing the instrumentsStandardizing the instruments
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List of SurveyList of Survey
InstrumentsInstruments1.1. Employee Relations Climate (ERC)Employee Relations Climate (ERC)
2.2. Core Values (CV)Core Values (CV)
3.3. Empowerment (E)Empowerment (E)
4.4. Reward & Recognition (R&R)Reward & Recognition (R&R)
5.5. Services Effectiveness (SE)Services Effectiveness (SE)
6.6. Training & Development (T&D)Training & Development (T&D)
7.7. Township & Welfare Facilities (TWF)Township & Welfare Facilities (TWF)
8.8. Performance Management System (PMS)Performance Management System (PMS)
9.9. Climate Surveys (Bodh & e-Darpan)Climate Surveys (Bodh & e-Darpan)
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Employee RelationsEmployee Relations
ClimateClimateDeveloped on basis of four dimensionalDeveloped on basis of four dimensionalframework of NTPCs employee relationsframework of NTPCs employee relations
strategystrategy
Employee Participative
Systems
Objective: To ensure
employee participation in
decision making process
Employee
Relations
Strategy
Top Down Communication
Employee Feedback Systems
Objective: To disseminate the vision and strategy
throughout the organisation
Employee Welfare
Activities
Objective: Hygiene factor to
ensure a motivated and
efficient workforce
Objective: Listening system for top management for
awareness about grass root issues; System to receive
feedback from employee regarding effectiveness of
organisational policies and decision
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Instrument contains 30 statementsInstrument contains 30 statements 6 statements on Top Down6 statements on Top Down
CommunicationCommunication
8 on Employee Feedback8 on Employee Feedback
8 on participative Decision Making8 on participative Decision Making
8 on Employee Welfare8 on Employee Welfare
5 point scale5 point scale
To be conducted once in 2 yearsTo be conducted once in 2 years
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Core ValuesCore Values
Designed around our 6 core values Designed around our 6 core values
BCOMIT.BCOMIT.
Consists 30 statements, 5 on eachConsists 30 statements, 5 on eachcore valuecore value
5 point scale5 point scaleTo be conducted once in 3 yearsTo be conducted once in 3 years
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EmpowermentEmpowerment
Measures three empowermentMeasures three empowerment
related aspects related aspects
Amount - 11 statementsAmount - 11 statements Process 10 statementsProcess 10 statements
Facilitating Factors 9 statementsFacilitating Factors 9 statements
Only for executivesOnly for executives 5 point scale5 point scale
To be conducted once every 2 yearsTo be conducted once every 2 years
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Services EffectivenessServices Effectiveness Comparative study of customer satisfactionComparative study of customer satisfaction
with various services function. Aspectswith various services function. Aspectscovered are covered are Quality of ServiceQuality of Service
PromptnessPromptness Friendliness and accessibilityFriendliness and accessibility UniformityUniformity Customer feedbackCustomer feedback
Instrument contains 21 statements to beInstrument contains 21 statements to berated on 5 point scale w.r.t to each servicerated on 5 point scale w.r.t to each servicefunctionfunction
The instrument contains HR, IT and F&A. ItThe instrument contains HR, IT and F&A. Itcan be easily expanded to include functionscan be easily expanded to include functionslike C&M or township maintenancelike C&M or township maintenance
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Training & DevelopmentTraining & Development
To study T&D environment within theTo study T&D environment within the
unitunit
Contains 21 statements onContains 21 statements on Nomination processNomination process
Training infrastructure EDC, FacultyTraining infrastructure EDC, Faculty
Subordinate DevelopmentSubordinate Development Need and usefulnessNeed and usefulness
5 point scale5 point scale
To be conducted once every twoTo be conducted once every two
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Performance ManagementPerformance Management
SystemSystem Designed around following aspects ofDesigned around following aspects of
performance management in theperformance management in thecompanycompany
Goal Setting Standard of Goals,Goal Setting Standard of Goals,CascadingCascading
Evaluation Procedure Objectivity,Evaluation Procedure Objectivity,Personal BiasPersonal Bias
Performance feedbackPerformance feedback Linkages Rewards, Training, CareerLinkages Rewards, Training, Career
progressionprogression
Role of HRRole of HR
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Sample ScheduleSample Schedule
Frequency
2 1 2 2 2 3 1 2
Year T&D SE ERC E PMS CV TWF R&R
n
n+1
n+2
n+3
n+4
n+5
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Sample SizeSample SizeSurvey Employee
Population
~500 ~1000 ~1500
Employee Relations Climate (ERC) 225 275 310
Climate Surveys (Bodh & e-Darpan)
40% 40% 40%
Core Values (CV) 40% 40% 40%
Empowerment (E) 125 200 250
Reward & Recognition (R&R) 225 275 310
Services Effectiveness (SE) 225 275 310
Training & Development (T&D) 225 275 310
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Pilot StudyPilot Study
In order to standardize eachIn order to standardize eachinstrument we need to -instrument we need to - Measure reliability and validityMeasure reliability and validity
Weed out ambiguous statements, if anyWeed out ambiguous statements, if any Each HRD executive to select oneEach HRD executive to select one
instrument for pilot surveyinstrument for pilot survey
Each one of the 8 instruments to beEach one of the 8 instruments to bepicked up by 2 locations at least,picked up by 2 locations at least,
preferably 1 Coal and 1 Gas basedpreferably 1 Coal and 1 Gas based
stationstation
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Data sheet in MS Excel being providedData sheet in MS Excel being providedin CDin CD
Sheets contain sample size andSheets contain sample size and
sample compositionsample composition
Raw data to be entered in sheets andRaw data to be entered in sheets and
emailed to CC-HRD (emailed to CC-HRD ([email protected]@ntpc.co.in,,
[email protected][email protected],,
[email protected]@ntpc.co.in ))
Data to be sent latest by 10Data to be sent latest by 10thth Oct 2008Oct 2008
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
