Survey Results

Washington State Department of Transportation Real Estate Services

Office2006

Appraisal Question #1

Was the information you received from WSDOT adequate to consider our offer for your property?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

Acquisition Question #1

Did our agents adequately explain your right to have the offer reviewed and that WSDOT would pay up to $750 for that review?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

Acquisition Question #2

Did our agents thoroughly explain why your property needed to be acquired?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

Acquisition Question #3

Did our agents thoroughly explain the WSDOT process to acquire your property?

0

5

10

15

20

25

Yes

No

Number of People Surveyed Yes

NO

Acquisition Question #4

Did our agents explain your property rights during the acquisition process in a clear and understandable manner?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

Acquisition Question #5

Was the informational material you received in regard to acquiring your

property easy to understand?

Number of People Surveyed

No

Yes

0

5

10

15

20

25

Yes

No

Yes

No

Acquisition Question #6

Did our agents clearly explain that your property was being acquired under the laws of Eminent Domain Law?

0

5

10

15

20

25

30

Yes

No

Number of People Surveyed

Yes

No

Acquisition Question #7

Were you given the opportunity to voice your feelings and concerns?

0

5

10

15

20

25

30

Yes

No

Number of People Surveyed Yes

No

Acquisition Question #8

Were our agents readily available and quick to respond to any questions or concerns you had?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

Relocation Question #1

Was the Process of relocation adequately explained by our agents?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed

YesNo

Relocation Question #2

Were all notifications done in a timely manner?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed Yes No

Relocation Question #3

Did WSDOT make relocation payments to you in a timely manner?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed Yes

No

Relocation Question #4

Were you given the opportunity to express any concerns or issues you had during the process of relocation?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed

Yes

No

Property Management Question #1Did you know about the lease requirements at the time of acquisition or

relocation?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed

Yes

No

Property Management Question #2Were the lease documents explained to you in an understandable

manner?

0

1

2

3

4

5

6

7

Yes

No

Number of People Surveyed Yes

No

General Question #1Did the agents that you dealt with answer your questions?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

General Question #2Were our agents considerate and respectful?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

No

Yes

General Question #3Do you feel you were treated fairly without regard to ethnicity, gender,

age, or income?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

General Question #4Real Estate transactions often require different WSDOT specialists to be involved with the property owners or occupants. Do you feel the

information you received was consistent between all of these specialists?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No

General Question #5Do you think having one designated contact for you would have been

better or the same in your experience?

0

5

10

15

20

25

Better

Same

Number of People Surveyed Yes

No

General Question #6 Should our agents follow up with you after WSDOT closed the deal,

would it be helpful?

0

5

10

15

20

25

Yes

No

Number of People Surveyed

Yes

No