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“Survey to the 2. place”

Best Practices and Milestones in Slovenia

Skopje, November 2007

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Slovenia was ranked Slovenia was ranked 15th 15th in in 20052005, ,

7th 7th in in 2006 2006 and and 2nd 2nd in in 20072007

The User Challenge Benchmarking The Supply Of Online Public Services 7th Measurement, September 2007

Slovenia regarding online sophistication maturity

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e-Government: tool for improving quality of PA

• Ministry for public administrationMinistry for public administration ( (MPAMPA)) a stakeholder in advancing the strategy a stakeholder in advancing the strategy and implementation of eGovernment and implementation of eGovernment solutionssolutions

• eGovernment (eGovernment (eeUUpravaprava) is one of ) is one of strategic projects undertaken by MPA strategic projects undertaken by MPA and governed centrallyand governed centrally

• Solutions under umbrella of Solutions under umbrella of eAdmineAdminiistration are stration are horizontalhorizontal, , development is directed from focal point development is directed from focal point (MPA) and therefore con(MPA) and therefore conssistentistent,, with with optimal use ofoptimal use of given resourcesgiven resources

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Modern Public Administration

• User friendly User friendly andand high quality high quality:: better better administrativeadministrative framework for usersframework for users (citizens, businesses)(citizens, businesses)

• EfficientEfficient:: better use of resources, better use of resources, cutting expensescutting expenses

• Open Open and and TTranspareransparentnt:: access to access to information ofinformation of public nature, public public nature, public participation in decision-makingparticipation in decision-making

• E-government goes hand in hand with E-government goes hand in hand with renewal renewal of processes and of processes and removal removal of of administrative burdensadministrative burdens

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Paperless Public Administration

ADMINISTRATIVE UNITS / AGENCIES

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LOCAL SELF-GOVERNENCE: MUNICIPALITIES

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Portal for EU cases and docs handling

Support for adopting new EU laws Support for adopting new EU laws (Council of the EU)(Council of the EU)

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Services: improving Quality and Availability of Public Administration• Portal organized in the form of specific Portal organized in the form of specific life-life-

situations providing guideance and servicessituations providing guideance and services for for usersusers

• Citizen services include:Citizen services include:– Vehicle Life Cycle: e-registration – one stop shop:

vehicle permit renewal– eReminder: notification for expiration of official

documents for citizens (driving license, passport, personal card)

• The goal for advancing small business has been The goal for advancing small business has been supported by enabling supported by enabling oone-stop-shop for ne-stop-shop for registering enterpreneurshipregistering enterpreneurship

• Projects for enabling One stop shop for business Projects for enabling One stop shop for business planed for planed for the the next phase of business services next phase of business services developmentdevelopment

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Users: from home or at Gov. Institutions

WEB APP

Ministry For Public Administration

Public Registers And Institutions

Pension FundMin Of Int.AffairsStatistic Institute

Geodetic FundEmployment F.

Health Insurance

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e-Government suggestions from Slovenia• One-stop access to services (portal “e-uprava”)One-stop access to services (portal “e-uprava”)

• Life situations approachLife situations approach

• Focus on high impact servicesFocus on high impact services

• Simplicity and user-friendlinessSimplicity and user-friendliness

• Mutual recognition of all digital certificatesMutual recognition of all digital certificates

• Backoffice is at least as important as frontofficeBackoffice is at least as important as frontoffice

• Raising the importance of e-Participation and e-Raising the importance of e-Participation and e-DemocracyDemocracy

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Numbers and Facts– 50.000 PA 50.000 PA End UsersEnd Users

– More than 6.000 demands per month for More than 6.000 demands per month for Service Desk (SLA) for 210 mail, Service Desk (SLA) for 210 mail, application and archiving serversapplication and archiving servers

– 40.000 hits on the eGOV and Information 40.000 hits on the eGOV and Information portalportal

– 12 years of operational time for eDMS on 12 years of operational time for eDMS on UE DomžaleUE Domžale

– 0 Down Time in Parliament (eParliament)0 Down Time in Parliament (eParliament)

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Company Profile

Founded in 1987Founded in 1987 20 years in existence

5 countries5 countriesOperating in Slovenia, CroatiaSerbia, Macedonia and Belgium

400+ people400+ people Highly educated and trained tocope with the toughest challenges

200+ customers200+ customers Corporations, banks, publicinstitutions

€55 million€55 million Combined revenue in 2006

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Q&A