Surveying patrons with Impact Survey

A fast, easy way to gather feedback from the community

ImpactSurvey.org

8/4/2017

What is Impact Survey?

A survey tool that helps libraries:• Gather information about how patrons use their library

services• Analyze collected data to inform internal planning and

benchmarking• Present findings to key stakeholders to advocate for

technology services

Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries

http://impact.ischool.washington.edu/us-public-library-study.html

Research Methods

Research methods

• Over 400 libraries assisted• Surveys

– Telephone: 3,176– Web: 44,881

• Case Studies– 4 libraries– 208 interviews

People use public technology for a variety of important purposes

7%

25%

33%

34%

37%

40%

42%

60%

Entrepreneurship

Managing finances

Community engagement

Government and legal

Health and wellness

Employment

Education

Social connection

Area

of u

ser a

ctiv

ity

Percent of all users

Simple setup to professional reports in just a few steps

4. Get results in customized reports the same day

1. Create an account 2. Install the survey link on the library’s website

3. Run the survey and invite the community to respond

Impact Survey Outcome Areas

Education Employment Social inclusion

Civic engagement

Health eGovernment eCommerce Entrepreneurship

How do Impact Survey and Edge work together?

Advancing communities through high quality and sustainable digital inclusion resources

Advocacy Support

Planning and

resource allocation

Community Needs

Assessment

libraryedge.org impactsurvey.org

-Create an action plan to deliver the right services -Measure the change in patron outcomes as a result

-Find out how patrons are using technology resources and what they get out of them.-Gather information from the community about policy areas of strategic importance

-Use advocacy tools to communicate the value of public access to the community and gain support.-Use executive tools to show city managers that the library is accountable for results

Registration1. At ImpactSurvey.org, click “Sign

Up”2. Using the drop down menus,

select your state and then select your library.

3. Fill out the registration form with your personal information.

4. After you submit, someone from the Impact Survey team will approve your account.

Impact Survey allows multiple users per library! Each staff member using Impact can have their own account.

Update organizational profile

Choose your survey

Choose fielding dates

Setting up a promotion plan

Survey links for your library website

Banner/button instructions

Web survey links

Survey dashboard

Survey reports and data set

At the end of the survey period, you can download ready-to-share reports and a dataset for further analysis.

Chuck WettergrenRamsey County (MN) Library

Thank you

ImpactSurvey.org