Date post: | 01-Nov-2014 |
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Business |
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Annette Priest@annettepriest
#UXSurvey
#PCATX
Surveys for Strategic UX & Product Management
Saturday, August 18, 2012
@annettepriest #UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest #UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
Response Fatigue
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
Response Fatigue
Too many questions
Too many stupid questions
"I resent the assumption that I'm interested in helping this company beyond making a purchase. Giving them your money is enough," says Travis Van
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
What problems are you trying to solve for your
product?
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
Some best practicesSurvey calendar
Coordinate efforts with other teams
Central point of contact
Closed / private surveys with unique IDsQuotas
Ask for honesty... I agree to give my honest opinions
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
What are we going to do with this information?
How is knowing the answer to this question going to change our approach to product development / management / support?
Asking The Right Question
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest
Do we already know this? Could we find out another way?
Do we really need to know?
Where are the pain points in our survey?
Asking The Right Question
#UXsurvey #PCATXSaturday, August 18, 2012
@annettepriest #UXsurvey #PCATXSaturday, August 18, 2012