SURVIATION - ap1.co.id

PT Angkasa Pura I (Persero)

Laporan Keberlanjutan 2020 Sustainability Report

SURVIATION[SURVIVING THE AVIATION]

surviatio

n [su

rviving

the aviatio

n]

Salah satu industri yang paling terdampak oleh COVID-19 adalah industri travel dan penerbangan. Di tengah dampak pandemi yang mendera, PT Angkasa Pura I (Persero) tetap pada komitmennya untuk mengembangkan keberlanjutan. Kepedulian kami pada kesehatan dan keselamatan penumpang serta seluruh mitra kerja menjadi prioritas kami. Di samping itu, kami terus membangun PT Angkasa Pura I (Persero) menjadi “green airport” dan berupaya meningkatkan sumbangsih kami pada masyarakat melalui berbagai program tanggung jawab sosial yang strategis. Sebagai salah satu perusahaan pengelola bandara terbesar di Asia, PT Angkasa Pura I (Persero) terus melangkah mengembangkan keberlanjutan di tengah pandemi.

One of the industries hardest hit by COVID-19 is the travel and aviation industry. In the midst of pandemic, PT Angkasa Pura I (Persero) remains committed to developing sustainability. Our concern for the health and safety of passengers and all partners is our priority. In addition, we continue to build PT Angkasa Pura I (Persero) to become a “green airport” and strive to increase our contribution to society through various strategic social responsibility programs. As one of the largest airport management companies in Asia, PT Angkasa Pura I (Persero) continues to take measures to develop sustainability in the midst of pandemic.

Mengembangkan Keberlanjutan di tengah PandemiDeveloping Sustainability in the Midst of Pandemic

1pt angkasa pura I (persero)

Laporan KeberLanjutanSuStaInabILItY report


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PT Angkasa Pura I (Persero)4

3,6 Rp

2020

triliun | trillion8,6 Rp

2019

triliun | trillion

1.604.304.228 2.967.071.993Rp

2020Rp

2019 32.711.088 81.532.700Rp

2020Rp

2019

432.864 707.000Rp

2020Rp

2019

(2,3) Rp

2020


2019

triliun | trillion

Rp

2020Rp

2019

Laba (Rugi) tahun berjalanCurrent Year Earnings

PendapatanRevenue

Pembayaran PajakPayment of Tax

Total PenumpangTotal Passengers

Pembayaran DividenPayment of Dividends

Total PenerbanganTotal Flights

436.048.954 kg 427.135.421 kg

Rp2020

Rp2019

Total KargoTotal Cargo

461.614.2120

740.519 714.014 GJ

2020

GJ

2019

107.182,30 216.783,04 TonCo2eq

2020

TonCo2eq

2019

Penggunaan EnergiEnergy Consumption

EmisiEmission

2.266.734 4.725.588 (m3)

2020

(m3)

2019

900 5,6 Rp

2020Rp

2019

Penggunaan AirWater Usage

Dana Pelestarian LingkunganEnvironmental Conservation Fund

3.334 3.359 2020 2019

Jumlah PekerjaNumber of Workers

105.211 197.066 2020 2019

Jam PelatihanTraining Hours

7.677.959 11.428.0172020 2019

Jam Kerja AmanSafe Working Hours

56.705.950 79.820.618Rp

2020Rp

2019

Dana CSR/PKBLCSR/PKBL Fund

milliarbillion

Jam | HourJam | HourOrang | PeopleOrang | People

jutamillion

pt angkasa pura I (persero)


ekonomieconomic[OJK B.1]

ikhtisar KeberlanjutanOverview of Sustainability

2

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3,6 Rp

2020


2019

triliun | trillion

1.604.304.228 2.967.071.993Rp

2020Rp

2019 32.711.088 81.532.700Rp

2020Rp

2019

432.864 707.000Rp

2020Rp

2019

(2,3) Rp

2020


2019

triliun | trillion

Rp

2020Rp

2019

Laba (Rugi) tahun berjalanCurrent Year Earnings

PendapatanRevenue

Pembayaran PajakPayment of Tax

Total PenumpangTotal Passengers

Pembayaran DividenPayment of Dividends


436.048.954 kg 427.135.421 kg

Rp2020

Rp2019

Total KargoTotal Cargo

461.614.2120

740.519 714.014 GJ

2020

GJ

2019

107.182,30 216.783,04 TonCo2eq

2020

TonCo2eq

2019

Penggunaan EnergiEnergy Consumption

EmisiEmission

2.266.734 4.725.588 (m3)

2020

(m3)

2019

900 5,6 Rp

2020Rp

2019

Penggunaan AirWater Usage

Dana Pelestarian LingkunganEnvironmental Conservation Fund

3.334 3.359 2020 2019

Jumlah PekerjaNumber of Workers

105.211 197.066 2020 2019

Jam PelatihanTraining Hours

7.677.959 11.428.0172020 2019

Jam Kerja AmanSafe Working Hours

56.705.950 79.820.618Rp

2020Rp

2019

Dana CSR/PKBLCSR/PKBL Fund

milliarbillion

Jam | HourJam | HourOrang | PeopleOrang | People

jutamillion



Lingkungan environment [OJK B.2]

SosialSocial[OJK B.3]

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Daftar isitabel of Content

01

Profil PT Angkasa Pura I (Persero)PT Angkasa Pura I (Persero))Profile

02

Mencegah dan Menanggulangi COVID-19COVID-19 Prevention and Control

Memantapkan Pertumbuhan EkonomiSpurring Economic Growth03

1 Penjelasan TemaTheme Definition

2 Ikhtisar KeberlanjutanOverview of Sustainability

8 Peristiwa Penting 20202020 Event Highlights

10 Penghargaan 2020Awards in 2020

16 Sertifikat 2020Certificate in 2020

18 Sambutan Direksi Foreword from the Board of Directors

26 Brand Perusahaan Company Brand

27 Nama OrganisasiName of The Organization

29 Lokasi Kantor PusatLocation of Head Office

29 Lokasi Operasi Location of Operation

30 Lokasi Kantor ProyekLocation of Project Office

30 Entitas Anak Subsidiary

30 Kepemilikan dan Bentuk Hukum Ownership and Legal Form

31 Pasar yang Dilayani Markets Served

31 Skala Organisasi Scale of the Organization

31 Keanggotaan Asosiasi Membership of Associations

31 Inisiatif Eksternal External Initiatives

32 Jejak Langkah PT Angkasa Pura I (Persero)History of PT Angkasa Pura I (Persero)

38 Kebijakan dan Strategi dalam Aspek EkonomiPolicies and Strategies in Economic Aspectfile

40 Kebijakan dan Strategi dalam Aspek LayananPolicies and Strategies in Service Aspect

41 Layanan Kesehatan di BandaraHealth Services at Airport

44 Penyesuaian FasilitasFacilities Adjustment

51 Kinerja EkonomiEconomic Perfomance

53 PenumpangPassanger

60 PenerbanganFlight

62 KargoCargo

65 Rantai PasokanSupply Chain

65 Proporsi Pengeluaran untuk Pemasok LokalProportion of Expenditure for Local Suppliers

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5PT Angkasa Pura I (Persero)

LAPorAn KeberLAnjuTAnSuSTAInAbILITY rePorT

Menjaga Kelestarian LingkunganDriving Environmental Sustainability0504

Mengembangkan Layanan yang EkselenDelivering Excellent Service

68 Kebijakan LayananService Policy

68 Melindungi Penumpang Pada Masa Pandemi Protecting Passengers During the Pandemic

69 Layanan PelangganCustomer Service

78 Pengalaman PelangganCustomer Experience

79 Masukan dan Keluhan PelangganVoice of Customer

80 Pengukuran Kepuasan PelangganMeasurement of Customer Satisfaction

82 Airport Service QualityAirport Service Quality

84 Pemasaran dan Informasi ProdukProduct Marketing and Information

91 Konsumsi EnergiEnergy Consumption

92 Konservasi EnergiEnergy Conservation

94 Emisi Gas Rumah KacaGreenhouse Gas Emission

96 AirWater

100 Air Limbah (Efluen)Waste

102 Limbah Domestik (Sampah) dan Limbah Bahan Berbahaya dan Beracun (B3)Domestic Waste and B3 Waste

104 Emisi UdaraAir Emissions

106 KebisinganNoise

109 Pendekatan atau Prinsip PencegahanPrecautionary Principle or Approach

109 Relokasi MasyarakatCommunity Relocation

110 Sertifikasi LingkunganEnvironmental Certification

111 Kegiatan LingkunganEnvironmental Activities

113 Mou Dengan WWFMou with WWF

113 Pembiayaan LingkunganFinancing the Environment

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07

Mengembangkan Keselamatan dan Kesehatan KerjaDriving Occupational Health and Safety

144 Kebijakan Keselamatan dan Kesehatan KerjaOccupational Health and Safety Policy

145 Standar dan Kualitas K3OHS Standard and Quality

145 Target K3OHS Target

147 Struktur Manajemen K3OHS Management Structure

148 Program K3OHS Program

150 Sosialisasi Budaya dan Program K3Dissemination of OHS Culture and Program

153 Komite Gabungan K3OHS Joint Committee

154 Pengidentifikasian Bahaya, Penilaian Risiko, dan Investigasi Insiden

157 Pencegahan dan Mitigasi K3OHS Prevention and Mitigation

161 Pelatihan K3OHS Training

162 Kesehatan KerjaOccupational Health

162 Layanan KesehatanHealth Service

163 Airport Safety Management SystemAirport Safety Management System

166 Program SMSSMS Program

168 Quality ManagementQuality Management

06

Meningkatkan Kualitas KaryawanImproving Employee Quality

117 Strategi Human CapitalHuman Capital Strategy

118 Komposisi KaryawanComposition of Employees

120 Perekrutan dan Pergantian KaryawanEmployee Recruitment and Turnover

124 Memenuhi Hak PekerjaEmployees’ Rights Fulfillment

128 Kesetaraan dan KeberagamanEquality and Diversity

129 Program PelatihanTraining Program

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10

Tentang LaporanAbout the Report

205 Identifikasi Batasan dan Topik MaterialBoundary and Material Aspect Identification

208 Pemangku KepentinganStakeholders

211 Surat Pernyataan Dewan Komisaris Tentang Tanggung Jawab Atas Laporan Keberlanjutan 2020Statement of the Board of Commissioners on the Responsibility for the 2020 Sustainability Report

212 Surat Pernyataan Direksi TentangTanggung Jawab Atas Laporan Keberlanjutan 2020Statement of the Board of Directors on theResponsibility for the 2020 Sustainability Report

213 Laporan Kesesuaian dengan Standar GRI Statement GRI Standards in Accordance Check

214 Tautan SDGs dalam Standar GRI Linking the SDGs and GRI Standards

228 Indeks Standar GRI Opsi CoreStandard Index GRI Core Option

237 Indeks POJK NO.51/OJK.03/2017POJK Index NO.51/OJK.03/2017

240 Lembar Umpan Balik Feeedback Sheet

08

Mengembangkan Kesejahteraan MasyarakatEnhancing Community Welfare

177 Struktur Tata Kelola CSRCSR Governance Structure

178 Program KemitraanPartnership Program

179 Pinjaman LunakSoft Loan

180 Hibah PembinaanCoaching Grants

180 Hibah Kepada BUMN KhususGrant to Special SOE

181 Program Bina LingkunganCommunity Development Program

182 Pengembangan Infrastruktur WisataTourism Infrastructure Development

183 Bantuan CSR LainnyaOther CSR Assistances

183 Dana dan PenghargaanFunds and Awards

09

Tata Kelola KeberlanjutanSustainability Governance

189 Struktur Tata KelolaGovernance Structure

192 Penerapan GCGGCG Implementation

193 Kode Etik PerusahaanCode of Conduct

194 Sistem Pelaporan PelanggaranWhistleblowing System

196 Antikorupsi dan AntigratifikasiAnti-Corruption and Anti Gratification

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Peristiwa Penting 20202020 event highlights

Penandatanganan perjanjian Konsorsium AP1 – IIA - WIKAThe signing of a consortium agreement by AP1 President Director, IIA President & CEO and WIKA President Director

13

JanuariJanuary

Kunjungan Kerja Presiden RI ke Yogyakarta International Airport (YIA)Working visit of the President of the Republic of Indonesia to Yogyakarta International Airport (YIA)

31

JanuariJanuary

Penandatanganan Kontrak Pengembangan LOP antara AP1 dengan Nindya KaryaThe signing of the LOP Development Contract between AP1 and Nindya Karya

11

FebruariFebruary

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Pergantian KomisarisA change in the composition of commissioners

20

MaretMarch

Launching Inaugural Flight Air Frighter Angkasa Pura LogistikLaunching of Inaugural Flight Air Frighter of Angkasa Pura Logistics

PKB Serikat KerjaThe signing of Collective Labor Agreement (PKB) with Labor Unions

4

JuniJune

1

JuliJuly

Peresmian Bandara Internasional YogyakartaInauguration of Yogyakarta International Airport

20

AgustusAugust

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Penghargaan tingKat internasionaLinternationaL aWarDs

Bandara SAMS Sepinggan Balikpapan meraih 4 penghargaan pada kategori bandara dengan trafik penumpang 5-15 juta orang per tahun untuk kategori:• Best Airport by size in Asia Pacific• Best Environment & Ambience by size• Best Costumer Service• Best Infrastructure & FacilitationAcaraAirport Service Quality (ASQ) Awards 2019PenyelenggaraAirport Council International

Bandara Sultan Hasanuddin Makassar meraih 2 penghargaan pada kategori bandara dengan trafik penumpang 5-15 juta orang per tahun untuk kategori:• Best Airport by size in Asia Pacific• Best Infrastructure & FacilitationAcaraAirport Service Quality (ASQ) Awards 2019PenyelenggaraAirport Council International

Bandara I Gusti Ngurah Rai Bali meraih 3 penghargaan pada kategori bandara dengan Terbaik di Bidang Lingkungan dan Suasana dengan trafik penumpang 5-15 juta orang per tahun untuk kategori:• Best Airport by size in Asia Pacific• Best Infrastructure & Facilitation• Best Customer ServiceAcaraAirport Service Quality (ASQ) Awards 2019PenyelenggaraAirport Council International

I Gusti Ngurah Rai Airport, Bali won 3 awards in the category of the Best Airport in the Field of Environment and Ambience with 5-15 million passengers per year in the categories:• Best Airport by size in Asia Pacific• Best Infrastructure & Facilitation• Best Customer ServiceeventAirport Service Quality (ASQ) Awards 2019OrganizerAirport Council International

Bandara I Gusti Ngurah Rai Bali meraih Sertifikat Inisiasi Koridor Sehat atau Safe Corridor Initiative (SCI)AcaraPemeriksaan Penerapan Protokol Kesehatan dan Keamanan Penanganan PandemiPenyelenggaraIncheon International Airport Corporation (IIAC)

SAMS Sepinggan Airport, Balikpapan won 4 awards in the category airport with 5-15 million passengers per year in the categories:• Best Airport by size in Asia Pacific• Best Environment & Ambience by size• Best Costumer Service• Best Infrastructure & FacilitationeventAirport Service Quality (ASQ) Awards 2019OrganizerAirport Council International

Sultan Hasanuddin Airport, Makassar won 2 awards in the category of airport with 5-15 million passengers per year in the categories: • Best Airport by size in Asia Pacific• Best Infrastructure & FacilitationeventAirport Service Quality (ASQ) Awards 2019OrganizerAirport Council International

I Gusti Ngurah Rai Airport, Bali received Certificate of Safe Corridor Initiative (SCI)

eventExamination of the Implementation of Health and Safety Protocols and Safety for Pandemic HandlingOrganizerIncheon International Airport Corporation (IIAC)

9 Maret 2020 March 2020 9 Maret 2020 March 20209 Maret 2020 March 2020

15 Oktober 2020 October 2020

Penghargaan 2020Awards in 2020

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Penghargaan tingKat nasionaLnationaL aWarDs

Silver Winner The Best State-Owned Enterprise Inhouse Magazine (Angkasa Pura Magazine)AcaraIndonesia Inhouse Magazine Award (InMA) 2020PenyelenggaraSerikat Perusahaan Pers (SPS)

TOP Leader on CSR Commitment 2020 (Faik Fahmi – Direktur Utama PT Angkasa Pura I (Persero))AcaraTOP CSR Awards 2020PenyelenggaraMajalah TOP Businesstanggal

TOP Leader on CSR Commitment 2020 (Faik Fahmi – President Director of PT Angkasa Pura I (Persero))eventTOP CSR Awards 2020OrganizerTOP Business Magazine

TOP CSR Awards 2020 “Bintang 4” (PT Angkasa Pura I (Persero))AcaraTOP CSR Awards 2020PenyelenggaraMajalah TOP Business

Angkasa Pura I meraih Best PKBL for Indonesia CSRXPKBL Award kategori “Transportation and Warehouse with Outstanding Program in Local Tourism Development Initiatives”AcaraIndonesia CSRXPKBL AwardPenyelenggaraWarta Ekonomi

Angkasa Pura I won Best PKBL for Indonesia CSRXPKBL Award 2020 in the category “Transportation and Warehouse with Outstanding Program in Local Tourism Development Initiatives”eventIndonesia CSRXPKBL Award 2020OrganizerWarta Ekonomi Magazine

Silver Winner The Best State-Owned Enterprise Inhouse Magazine (Angkasa Pura Magazine)eventIndonesia Inhouse Magazine Award(InMA) 2020OrganizerSerikat Perusahaan Pers (SPS)

TOP CSR Awards 2020 “4 Stars” (PT Angkasa Pura I (Persero))eventTOP CSR Awards 2020OrganizerTOP Business Magazine

7 Februari 2020 February 2020

24 September 2020 September 2020

29 Juli 2020 July 202029 Juli 2020 July 2020

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13 Bandara Angkasa Pura I Raih Bendera Emas SMK3AcaraPenyelenggaraKementerian Ketenagakerjaan Republik Indonesia

Angkasa Pura I meraih Gold Winner 2nd

RRi iConomics BUMN Brand Award 2020 “Millenial Choice” pada kategori “Customer Satisfaction, Social Economy Contribution”AcaraBUMN Brand Award 2020PenyelenggaraRRi and The iConomics

Angkasa Pura I Won the Gold Winner of 2nd RRi iConomics BUMN Brand Award 2020 “Millenial Choice” in the category “Customer Satisfaction, Social Economy Contribution”eventBUMN Brand Award 2020OrganizerRRi and The iConomics

Angkasa Pura Airports – Transportation and Logistics In-House Team of the YearAcaraThe 7th Annual Asian Business Legal (ALB) – Indonesia Law Awards 2020PenyelenggaraAsian Legal Business

Angkasa Pura Airports – Transportation and Logistics In-House Team of the YeareventThe 7TH Annual Asian Business Legal (ALB) – Indonesia Law Awards 2020OrganizerAsian Legal Business

13 Angkasa Pura I Airports Received Gold Flag of OHSMS event

OrganizerMinistry of Manpower of the Republic of Indonesia

Periode tahun 2017 - 2019 Period of year 2017-2019

28 September 2020 September 2020 8 Oktober 2020 October 2020

Penghargaan Kecelakaan Nihil (Zero Accident Award) Bandara Internasional LombokAcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Zero Accident Award Lombok International AirporteventHand Over of Occupational Health and Safety Award 2020 OrganizerMinistry of Manpower of the Republic of Indonesia

Penghargaan Kecelakaan Nihil (Zero Accident Award) Bandara I Gusti Ngurah Rai - BaliAcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Zero Accident Award I Gusti Ngurah Rai Airport - BalieventHand Over of Occupational Health and Safety Award 2020 OrganizerMinistry of Manpower of the Republic of Indonesia

8 Oktober 2020 October 2020 8 Oktober 2020 October 2020

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Penghargaan Kecelakaan Nihil (Zero Accident Award)Bandara Sultan Aji Muhammad Sulaiman Sepinggan - BalikpapanAcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Zero Accident AwardSultan Aji Muhammad Sulaiman Sepinggan Airport - BalikpapaneventHand Over of Occupational Health and Safety Award 2020OrganizerMinistry of Manpower of the Republic of Indonesia

Penghargaan Kecelakaan Nihil (Zero Accident Award)Bandara Sultan Hasanudin – Makassar AcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Zero Accident AwardSultan Hasanuddin International Airport – Makassar eventHand Over of Occupational Health and Safety Award 2020OrganizerMinistry of Manpower of the Republic of Indonesia

Penghargaan Kecelakaan Nihil (Zero Accident Award)Bandara Sam Ratulangi – ManadoAcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Zero Accident AwardBandara Sam Ratulangi – Manado eventHand Over of Occupational Health and Safety Award 2020 OrganizerMinistry of Manpower of the Republic of Indonesia

Penghargaan Program P2-HIV & AIDS di Tempat Kerja Bandara I Gusti Ngurah Rai - BaliAcaraPenyerahan Penghargaan K3 tahun 2020PenyelenggaraKementerian Ketenagakerjaan RI

Award for HIV/AIDS Prevention and Control in the Workplace Program Bandara I Gusti Ngurah Rai - BalieventHand Over of Occupational Health and Safety Award 2020OrganizerMinistry of Manpower of the Republic of Indonesia

8 Oktober 2020 October 2020 8 Oktober 2020 October 2020 8 Oktober 2020 October 2020

8 Oktober 2020 October 2020

Branding Award “Branding the Innovation”AcaraBUMN Branding and Marketing Award 2020PenyelenggaraBUMN

Branding Award “Branding the Innovation”eventBUMN Branding and Marketing Award 2020OrganizerBUMN

4 November 2020 November 2020

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Bandara Ahmad Yani Semarang meraih penghargaan sebagai Bandara Sehat 2020Acara

PenyelenggaraKementerian Kesehatan Republik Indonesia

Jenderal Ahmad Yani Airport, Semarang Won ‘Healthy Airport Award 2020’ event

OrganizerMinistry of Health of the Republic of Indonesia

Bandara Lombok meraih penghargaan sebagai Bandara Sehat 2020Acara


Lombok Airport, Praya Won ‘Healthy Airport Award 2020’event


Bandara SAMS Sepinggan Balikpapan meraih penghargaan sebagai Bandara Sehat 2020Acara


SAMS Sepinggan Airport, Balikpapan Won ‘Healthy Airport Award 2020’ event



20 November 2020 November 2020 20 November 2020 November 2020

Marketing Award “Creative Competition Strategy”AcaraBUMN Branding and Marketing Award 2020PenyelenggaraBUMN

Marketing Award “Creative Competition Strategy”eventBUMN Branding and Marketing Award 2020OrganizerBUMN


The Best CMO “Marketing Leadership” Devy Suradji – Direktur Pemasaran dan Pelayanan AP 1AcaraBUMN Branding and Marketing Award 2020PenyelenggaraBUMN

The Best CMO “Marketing Leadership” Devy Suradji – Marketing and Service Director of Angkasa Pura 1 eventBUMN Branding and Marketing Award 2020OrganizerBUMN


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PT Angkasa Pura I sebagai BUMN InformatifAcaraAnugerah Keterbukaan Informasi PublikPenyelenggaraKomisi Informasi Pusat

PT Angkasa Pura I as An Informative SOEeventPublic Information Opennes Award OrganizerCentral Information Commission

Ibu Devi W Suradji sebagai Iconomics Indonesia Top 40 PR Persons Award 2020AcaraWebinar Indonesia PR Landscape – Penghargaan Iconomics Indonesia Top 40 PR Persons Award 2020PenyelenggaraIconomics Research and Consulting

Devi W Suradji as Iconomics Indonesia Top 40 PR Persons Award 2020eventWebinar Indonesia PR Landscape –Iconomics Indonesia Top 40 PR Persons Award 2020OrganizerIconimics Research and Consulting

25 November 2020 November 2020 18 Desember 2020 December 2020

PT Angkasa Pura I (Persero) – The Best Financial Performance of Indonesia Best BUMN Award 2020: Virtual Customer Service for Passenger Convenience AcaraBUMN Award 2020 PenyelenggaraWarta Ekonomi

PT Angkasa Pura I (Persero) – The Best Financial Performance of Indonesia Best BUMN Award 2020: Virtual Customer Service for Passenger Convenience eventBUMN Award 2020 OrganizerWarta Ekonomi Magazine


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sertifikatCertifications

Lembaga Pemberi sertifikasiawarding entity

Direktorat Jenderal Perhubungan Kementerian Perhubungan Republik IndonesiaDirectorate General of Civil Aviation of the Ministry of Transportation of the Republic of Indonesia

Ruang LingkupScope

Sertifikat Bandar UdaraAirport Certificate

PenerimaAwardee

Nama BandaraName of the Airport

tanggal Berlakueffective Date

Bandar Udara Internasional LombokLombok International Airport

10 Agustus 2016 – 30 September 202110 August 2016 – 30 September 2021

Bandar Udara Internasional El Tari KupangEl Tari International Airport – Kupang

11 September 2020 - 30 Juli 202511 September 2020 - 30 July 2025

Bandar Udara Internasional I Gusti Ngurah Rai BaliI Gusti Ngurah Rai International Airport – Bali

5 Juni 2020 - 30 Juli 20255 June 2020 - 30 July 2025

Bandar Udara Internasional Adisutjipto YogyakartaAdisutjipto International Airport – Yogyakarta

16 Oktober - 30 Juli 202516 October - 30 July 2025

Bandar Udara Internasional Sultan Hasanuddin MakassarSultan Hasanuddin International Airport – Makassar

7 Juli 2020 - 7 Juli 20257 July 2020 - 7 July 2025

Bandar Udara Internasional Juanda SurabayaJuanda International Airport – Surabaya

22 Juni 2020 - 30 Juli 202522 June 2020 - 30 July 2025

Bandar Udara Internasional Sam Ratulangi ManadoSam Ratulangi International Airport – Manado

18 Desember 2015 - 30 Juli 2020*18 December 2015 - 30 July 2020

Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan BalikpapanSultan Aji Muhammad Sulaiman Sepinggan Airport – Balikpapan

10 Agustus 2020 - 30 Juli 202510 August 2020 - 30 July 2025

Bandar Udara Internasional Pattimura AmbonPattimura International Airport – Ambon

21 September 2020 - 31 Oktober 202521 September 2020 - 31 October 2025

Bandar Udara Syamsudin Noor BanjarmasinSyamsudin Noor Airport – Banjarmasin

31 Agustus 2015 - 30 Juli 2020*31 August 2015 - 30 July 2020

Bandar Udara Internasional Adi Soemarmo SoloAdi Soemarmo International Airport – Solo

5 Oktober 2015 - 30 Juli 2020*5 October 2015 - 30 July 2020

Bandar Udara Internasional Jenderal Ahmad Yani SemarangJenderal Ahmad Yani International Airport – Semarang

10 Juli 2020 - 2 September 202510 July 2020 - 2 September 2025

Bandar Udara Internasional Frans Kaesiepo BiakFrans Kaisiepo International Airport – Biak

4 Maret 2016 - 30 Juli 2020*4 March 2016 - 30 July 2020

Bandar Udara SentaniSentani Airport

10 Februari 2020 - 10 Februari 202510 February 2020 - 10 February 2025

Bandar Udara Internasional YogyakartaYogyakarta International Airport

26 April 2019 - 26 April 202426 April 2019 - 26 April 2024

Catatan: Note:*Dalam proses penerbitan masa berlaku yang baru *In the process of issuing new validity periods

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samButan DireKsiForeword from the Board of Directors [GRI 102-14] [OJK D.1]

pt angkasa pura I (persero)18

Faik FahmiDirektur Utama | President Director

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Di tengah masa pandemi yang tidak menentu ini, Pt angkasa Pura i (Persero) masih sempat mencatatkan berbagai pencapaian di tengah tantangan, terutama terkait dukungan kami kepada Pemerintah dan masyarakat dalam hal penanggulangan pandemi COVID-19. Despite uncertainty in the midst of a pandemic, PT Angkasa Pura I (Persero) recorded various achievements in the midst of challenges, especially regarding our support for the Government and the community in the prevention of the COVID-19 pandemic.

Para pemangku kepentingan yang terhormat,

Merupakan sebuah kehormatan bagi kami untuk dapat menyampaikan Laporan Keberlanjutan 2020 ini sebagai sarana pertanggungjawaban kami pada para pemangku kepentingan. Laporan ini juga merupakan sarana penyampaian informasi serta berbagai pencapaian maupun tantangan yang dihadapi oleh PT Angkasa Pura I (Persero) pada tahun 2020.

Tidak dapat disangkal, pandemi COVID-19 telah menciptakan situasi yang tidak terduga secara mendadak. Salah satu sektor industri yang paling terdampak adalah sektor transportasi udara, khususnya subsektor kebandarudaraan. Jumlah penerbangan jauh berkurang dan penumpang pesawat udara turun drastis. Keadaan ini tentunya memaksa PT Angkasa Pura I (Persero) untuk segera melakukan berbagai mitigasi dan penyesuaian, sambil terus berupaya mengembangkan usaha keberlanjutan.

Di tengah tantangan ini, PT Angkasa Pura I (Persero) tetap berkomitmen untuk menerapkan kebijakan praktik bisnis berkelanjutan yang sesuai dengan prinsip tata kelola perusahaan yang akuntabel dan transparan, penghormatan terhadap hak asasi manusia, praktik ketenagakerjaan yang adil, meminimalisir dampak lingkungan, praktik bisnis yang adil, keunggulanan layanan kepada pelanggan, dan kontribusi terhadap pengembangan masyarakat. Pada aspek lingkungan hidup, saat ini kami tengah fokus untuk menghadirkan sumber energi yang ramah lingkungan serta penggunaan teknologi yang hemat energi di bandara dan kantor administrasi. Inisiatif ini tidak hanya akan berdampak pada pengurangan emisi karbon, namun juga akan membantu perusahaan dalam menerapkan strategi cost leadership yang sangat dibutuhkan perusahaan di masa pandemi ini.

Dear stakeholders,

It is an honor for us to submit the 2020 Sustainability Report as the Company’s accountability to stakeholders. This report demonstrates information on achievements and challenges faced by PT Angkasa Pura I (Persero) in 2020.

The COVID-19 pandemic has undeniably created a sudden and unexpected situation. One of the industrial sectors that have been the hardest hit by the pandemic is air transportation sector, particularly airport sub-sector. Total flights decreased significantly and total air passengers fell dramatically. This situation forced PT Angkasa Pura I (Persero) to immediately carry out mitigation and adjustments, while continuing to strive to develop a sustainable business.

In the midst of these challenges, PT Angkasa Pura I (Persero) remains committed to implementing a policy of sustainable business practices in accordance with the principles of accountable and transparent corporate governance, respect for human rights, fair labor practices, reducing environmental impact, fair business practices, service excellence to customers, and contribution to the development of society. On the environmental aspect, we are currently focusing on providing environmentally friendly energy sources and the use of energy-efficient technology in airports and administrative offices. This initiative will not only have an impact on reducing carbon emissions, but will also assist companies in implementing a cost leadership strategy that is urgently needed by companies during the pandemic.


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Implementasi lain dari strategi keberlanjutan kami adalah dengan menerapkan program ketenagakerjaan yang dinamis dan inklusif, di mana pada 2020 lalu kami merekrut tenaga kerja penyandang disabilitas. Hal ini merupakan bentuk komitmen PT Angkasa Pura I (Persero) terhadap perwujudan kesetaraan akses pekerjaan dan pemenuhan hak pekerja penyandang disabilitas. Implementasi strategi keberlanjutan di bidang ketenagakerjaan lainnya yaitu pengembangan manajemen kesehatan dan keselamatan kerja yang efektif, bagi perlindungan seluruh karyawan dan pengguna bandara. Terutama pada masa pandemi ini, PT Angkasa Pura I (Persero) menerapkan kebijakan dan protokol kesehatan yang ketat, sehingga seluruh pengguna bandara dapat merasa aman. Sedangkan bentuk tanggung jawab kami terhadap pemerintah, kami nyatakan dengan kepatuhan pada seluruh peraturan perundangan, serta pembayaran pajak kepada negara. [OJK A.1]

Berkurangnya penumpang akibat pandemi merupakan tantangan terbesar yang kami hadapi pada tahun 2020 yang lalu. Hal ini tentunya berdampak pada pencapaian target bisnis. Di samping itu, tantangan lainnya adalah keterbatasan dalam penerapan program-program CSR kami. Berbagai kegiatan pembinaan dan pelatihan mitra PT Angkasa Pura I (Persero) terpaksa dilakukan secara daring, demikian pula program-program lainnya seperti BUMN untuk Negeri. [OJK E.5]

Namun demikian, dalam menghadapi tantangan-tantangan ini, PT Angkasa Pura I (Persero) dengan segera melakukan berbagai penyesuaian dan mitigasi demi meminimalkan dampak pandemi terhadap Perusahaan. Beberapa upaya yang kami lakukan di antaranya melakukan identifikasi risiko strategis yang memiliki implikasi terhadap COVID-19 sebagai baseline untuk menyusun strategi dan Langkah bisnis; membentuk Tim Crisis Control Center untuk melakukan monitoring terhadap service level agreement pemenuhan kewajiban public service obligation (PSO) serta pencapaian target pada survival strategy; menjalankan survival strategy dengan melakukan beberapa program kerja seperti simulasi cash flow, cost leadership, dan revenue enhancement; dan menyiapkan rebound strategy dengan program kerja multi dimension performance improvement. [OJK E.3]

Di tengah masa pandemi yang tidak menentu ini, PT Angkasa Pura I (Persero) masih sempat mencatatkan berbagai pencapaian di tengah tantangan, terutama terkait dukungan kami kepada Pemerintah dan masyarakat dalam hal penanggulangan pandemi COVID-19. Secara khusus, PT Angkasa Pura I (Persero) menyediakan layanan tes COVID-19 di bandara-bandara kami. Layanan ini tidak hanya disediakan bagi para penumpang, namun juga terbuka bagi mitra dan masyarakat lainnya.

In addition, PT Angkasa Pura I (Persero) implemented sustainable strategies through dynamic and inclusive employment program. In 2020, we recruited workers with disabilities. This was a form of the Company’s commitment to the realization of equal access to work and fulfillment of labor rights for persons with disabilities. Implementation of other sustainability strategies on employment included the development of effective occupational health and safety management for the protection of all employees and airport users. In particular during the pandemic, PT Angkasa Pura I (Persero) implemented strict health policies and protocols to make sure that all airport users feel safe. Meanwhile the Company’s responsibility to the government was manifested through compliance with all laws and regulations, as well as tax payment to the state. [OJK A.1]

Decline in passengers due to the pandemic was the Company’s biggest challenge in 2020. This had an impact on the achievement of business targets. In addition, another challenge was the limitations in the implementation of CSR programs. Various coaching and training activities for PT Angkasa Pura I (Persero) partners had to be carried out virtually, as well as other programs such as ‘BUMN untuk Negeri’ event. [OJK E.5]

However, in facing these challenges, PT Angkasa Pura I (Persero) soon made various adjustments and mitigations in order to reduce the pandemic’s impact on the Company. We have made several efforts, such as identifying strategic risks that have implications of COVID-19 as a baseline for developing business strategies and measures; forming a Crisis Control Center Team to monitor service level agreement, fulfilling public service obligation (PSO), and achieving targets in the survival strategy; implementing a survival strategy by carrying out several work programs such as cash flow simulation, cost leadership, and revenue enhancement; and preparing a rebound strategy with a multi-dimension performance improvement work program. [OJK E.3]

Despite uncertainty in the midst of a pandemic, PT Angkasa Pura I (Persero) recorded various achievements in the midst of challenges, especially regarding our support for the Government and the community in the prevention of the COVID-19 pandemic. In particular, PT Angkasa Pura I (Persero) provided COVID-19 testing services at the airports. This service was not only provided to passengers, but also partners and other communities.

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Dalam program bina lingkungan, komitmen PT Angkasa Pura I (Persero) untuk membantu masyarakat yang terdampak bencana, di samping membangun fasilitas umum dan mengembangkan program pemberdayaan masyarakat, juga diwujudkan dengan peningkatan dana bina lingkungan sebesar 124%, dari Rp39 miliar menjadi Rp89 miliar. Program-program CSR kami sempat mendapatkan berbagai penghargaan seperti TOP CSR Award 2020, Top Leader on CSR Commitment, dan Best PKBL for Indonesia, dari berbagai institusi.

Pada sisi kinerja keuangan, PT Angkasa Pura I (Persero) mencatatkan kerugian sebesar Rp2,33 Triliun di mana angka ini lebih rendah 33,1% dibanding angka kerugian pada revisi RKAP 2020, dan pembayaran pajak kepada pemerintah sebesar Rp1.604.304.228. Pada tahun pelaporan, Presiden Republik Indonesia Joko Widodo melakukan peresmian Bandara Internasional Yogyakarta di Kulon Progo. Peresmian ini merupakan puncak kerja keras PT Angkasa Pura I (Persero) untuk meningkatkan layanan bagi masyarakat. Di samping itu, kami senantiasa meningkatkan layanan di berbagai bandara kami dengan melanjutkan berbagai proyek pengembangan bandara seperti perluasan Bandara di El Tari Kupang, Bandara Lombok Praya, perluasan terminal penumpang Bandar Juanda Surabaya, Bandara Sultan Hasanuddin Makassar, Bandara Sam Ratulangi Manado, dan Bandara Pattimura Ambon.

In the community development program, PT Angkasa Pura I (Persero)’s commitment to assisting communities affected by disasters, in addition to building public facilities and developing community empowerment programs, was also realized by increasing the community development funds by 124%, from Rp39 billion to Rp89 billion. Our CSR programs have received various awards such as the TOP CSR Award 2020, Top Leader on CSR Commitment, and Best PKBL for Indonesia, from various institutions.

In terms of financial performance, PT Angkasa Pura I (Persero) recorded a loss of Rp2.33 trillion or 33.1% lower than the loss in the revised RKAP 2020, and tax payments to the government of Rp1,604,304,228. In the reporting year, the President of the Republic of Indonesia Mr. Joko Widodo inaugurated Yogyakarta International Airport in Kulon Progo. This inauguration was the culmination of PT Angkasa Pura I (Persero)’s hard work to improve services for the community. In addition, we constantly improves services at our airports by continuing airport development projects, such as expansion of El Tari Airport - Kupang, Lombok Airport - Praya, passenger terminal expansion of Juanda Airport - Surabaya, Sultan Hasanuddin Airport - Makassar, Sam Ratulangi Airport - Manado, and Pattimura Airport - Ambon.

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Seluruh Direksi PT Angkasa Pura I (Persero) berkomitmen untuk menerapkan prinsip-prinsip usaha berkelanjutan dalam setiap aspek dan operasional perusahaan. Kami telah menetapkan Vice President Airport Planning and Environment sebagai penanggung jawab perencanaan dan program usaha berkelanjutan dalam PT Angkasa Pura I (Persero). [OJK E.1]. Komitmen kami juga dinyatakan dengan penerbitan laporan keberlanjutan setiap tahun, dan pada tahun ini kami meningkatkan sistem pelaporan dengan menyesuaikan dengan sistem pelaporan Otoritas Jasa Keuangan.

Kami meyakini bahwa keberhasilan perwujudan PT Angkasa Pura I (Persero) sebagai perusahaan yang menerapkan praktik bisnis berkelanjutan tidak dapat dipisahkan dari upaya setiap karyawan dan pengguna bandara untuk mengembangkan perilaku yang berpihak pada upaya-upaya keberlanjutan. Untuk itu, PT Angkasa Pura I (Persero) senantiasa memberikan berbagai pelatihan dan mengedepankan kampanye untuk meningkatkan budaya keberlanjutan, seperti: pelatihan dalam topik K3, pengadaan barang dan jasa, carbon management, dan lainnya. Para Direksi juga memberikan komitmennya untuk mendapatkan pelatihan dalam topik-topik keberlanjutan seperti pelatihan tata kelola, kepemimpinan, dan kebandarudaraan. [OJK E.2]

Menjelang tahun 2021, vaksinasi dan berbagai upaya penanggulangan COVID-19 terus dilakukan oleh Pemerintah bersama seluruh jajaran masyarakat. Kami berharap bahwa pada tahun 2021 mulai terdapat perbaikan kondisi pada industri pariwisata dan masyarakat mulai kembali melakukan perjalanan udara, baik itu perjalanan bisnis maupun untuk kepentingan pribadi. Seiring dengan berbagai upaya penanggulangan COVID-19 yang dilakukan Pemerintah bersama masyarakat, PT Angkasa Pura I (Persero) menjadikan tahun 2021 sebagai tahun kebangkitan melalui rebound strategy sesuai tema RJPP tahun 2021 yaitu “Rebuilding the Foundation and Expanding Business Portfolio”, di mana pada 2021 ini perusahaan fokus untuk mengembangkan portfolio bisnis sebagai wujud transformasi perusahaan yang berkelanjutan dengan menekankan peran anak perusahaan sebagai mesin pengembangan bisnis, terutama bisnis nonaeronautika.

Dalam jangka pendek, PT Angkasa Pura I (Persero) memiliki quick win initiatives seperti pendirian Angkasa Pura I Health Center, pemanfaatan lahan idle, dan sinergi anak perusahaan sebagai kendaraan untuk memperluas portofolio bisnis perusahaan. Angkasa Pura I Health Center sendiri dirancang untuk menjadi one stop service fasilitas kesehatan di bandara yang terdiri dari layanan vaksinasi, tes COVID-19, penyediaan APD, apotek, dan layanan

All Board of Directors of PT Angkasa Pura I (Persero) are committed to implementing sustainable business principles in all the Company’s aspects and operations. We appointed Vice President as the person in charge for sustainable business planning and programs in PT Angkasa Pura I (Persero). [OJK E.1]. Our commitment is stated by the publication of sustainability report every year, and this year we improved our reporting system by adjusting to the reporting system of the Financial Services Authority.

We believe that the successful realization of PT Angkasa Pura I (Persero) as a company implementing sustainable business practices cannot be separated from the efforts of all employees and airport users to develop behaviors that support sustainability efforts. For this reason, PT Angkasa Pura I (Persero) always provides various trainings and puts forward campaigns to improve a culture of sustainability, such as: training in the topics of OHS, procurement of goods and services, carbon management, and others. The Board of Directors are committed to receiving training in sustainability topics such as training in governance, leadership and airport. [OJK E.2]

By the year 2021, vaccination and various efforts to deal with COVID-19 will continue to be carried out by the Government and all levels of society. We hope that by 2021 there will be an improvement in conditions of tourism industry and people will start flying again, either for business or personal trips. Along with the various efforts to overcome COVID-19 carried out by the Government and the community, PT Angkasa Pura I (Persero) has made 2021 a year of awakening through a rebound strategy according to the theme of RJPP 2021, namely “Rebuilding the Foundation and Expanding Business Portfolio”. In 2021, The company focuses on developing a business portfolio as a form of sustainable corporate transformation by emphasizing the role of the subsidiaries as a business development engine, especially the non-aeronautical business.

In the short term, Angkasa Pura I has quick win initiatives such as the establishment of Angkasa Pura I Health Center, idle land use, and synergy of subsidiaries as driver to expand the company’s business portfolio. Angkasa Pura I Health Center was designed to be a one stop service for health facilities at the airport consisting of vaccination services, COVID-19 testing, provision of PPE, pharmacy, and doctor consultation services. Meanwhile, the

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konsultasi dokter. Sedangkan sebagian lahan idle yang dimiliki perusahaan nantinya akan dikembangkan menjadi activity theme park dan sebagian lagi akan dimanfaatkan untuk mendukung Program Food Estate Pemerintah. Adapun pengembangan portofolio bisnis anak perusahaan mencakup inovasi layanan catering, layanan hospitality premium di bandara, pusat sertifikasi kesehatan (health certification center), creative merchandising, penyewaan area, dan collaborative logistic.

Tahun 2021 mungkin belum menjadi tahun yang mudah bagi PT Angkasa Pura I (Persero) maupun bagi bangsa kita secara umum. Namun demikian, kami menghadapi tahun 2021 dengan penuh optimisme, mengedepankan upaya-upaya penerapan usaha keberlanjutan, sambil terus mengembangkan Perusahaan. Kami percaya, semua upaya ini dimungkinkan atas dukungan setiap jajaran Direksi, manajemen, karyawan, mitra dan seluruh pemangku kepentingan PT Angkasa Pura I (Persero). Untuk itu, kami ingin mengapresiasi kerja keras dan dukungan Anda semua, serta mengucapkan banyak terima kasih atas keterlibatan Anda dalam membangun PT Angkasa Pura I (Persero) menjadi perusahan berkelanjutan. Dengan tetap bersemangat, kita menyongsong tahun 2021.

portion of idle land owned by the company will later be developed into an activity theme park and another portion of the land will be used to support the Government’s Food Estate Program. The development of subsidiary’s business portfolio includes innovation in catering services, premium hospitality services at airports, health certification center, creative merchandising, area leasing, and collaborative logistic.

2021 may not be an easy year for PT Angkasa Pura I (Persero) or for our nation in general. However, we face the year 2021 with great optimism, making sustainability efforts a priority , while continuing to develop the Company. We believe that all of these efforts are made possible with the support of all Board of Directors, management, employees, partners and stakeholders of PT Angkasa Pura I (Persero). Therefore, we would like to appreciate your hard work and support, and would like to thank you for your involvement in building PT Angkasa Pura I (Persero) into a sustainable company. By keeping our spirit up, we are looking forward to 2021.

Jakarta, April 2021

Hormat kami, | Sincerely,

Faik FahmiDirektur Utama | President Director

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ProfilPt Angkasa Pura I (Persero)

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Kami memberikan hak penggunaan fasilitas bandar udara

kepada pihak ketiga, yaitu perusahaan-perusahaan terkait

penerbangan dan bandar udara

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ProfilPt Angkasa Pura I (Persero)



We give rights of third parties to utilize airport facilities, namely

airlines and airport-related companies

Pt angkasa Pura i (Persero) Profile

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Tulisan “Angkasa Pura” tampil dengan segar berdampingan dengan kata “Airports” untuk memperjelas bisnis yang digeluti perusahaan. Warna hijau bermakna bisnis yang membumi, berakar, tumbuh dan lestari yang dipadu dengan warna biru yang melambangkan langit atau angkasa. Dua warna yang berbeda dipadu secara harmonis untuk memberi pesan tentang cita-cita yang setinggi langit dan harus dimintai dengan sinergi konsep dan kerja yang membumi, berakar, tumbuh dan lestari.

The word “Angkasa Pura” appears fresher next to the word “airports” to emphasize the Company’s business. The green color symbolizes a down-to-earth, rooted, growing, and sustainable business, while the blue color symbolizes the sky. Both colors are combined in harmony to give a message about high ideals, followed by the synergy between concept and work that is down-to-earth, rooted, growing and sustainable.

• Simbol dan unsur “give and take” menyiratkan bahwa suatu perolehan adalah merupakan konsekuensi logis dari memberi, yang merupakan dasar prinsip kemuliaan pelayanan dan profesionalisme dalam kebersamaan “together stronger”.

• Simbol juga menyiratkan “senyuman” yang melambangkan keramahan pelayanan yang manusiawi yang merupakan kebanggaan perusahaan.

• Simbol dua unsur yang “inter-locking” mencerminkan safety and security concept yang merupakan faktor terpenting dalam Airport Business.

• Penerapan simbol dengan sudut aerodinamis yang naik ke kanan mencerminkan tekad dan semangat transformasi yang progresif diupayakan demi kemajuan perusahaan.

• The symbol and the element of “give and take” impart that an acquisition is a logical consequence of giving, which is the basic principle of service nobility and professionalism in togetherness, “together stronger”.

• The symbol also implies “smile” that epitomizes humane hospitality the Company prides itself on.

• The symbol of these two “inter-locking” elements reflects the safety and security concept, which are the most important factors in the Airport Business.

• The application of the symbol with its aerodynamic angle rising up to the right represents the determination and spirit of progressive transformation for the Company’s growth.

Brand PerusahaanCompany Brand

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Bidang usaha, Produk dan Jasa [GRI 102-2] [OJK C.4]PT Angkasa Pura I (Persero) menyelenggarakan usaha jasa kebandarudaraan dan pelayanan jasa terkait bandar udara dan usaha-usaha lainnya yang mempunyai hubungan dengan usaha tersebut sesuai dengan prinsip-prinsip Perseroan Terbatas. Tujuan dan lapangan usaha dari Perseroan adalah untuk melaksanakan dan menunjang kebijakan dan program pemerintah di bidang ekonomi dan pembangunan serta untuk memupuk keuntungan bagi Perseroan dengan menyelenggarakan usaha jasa kebandarudaraan dalam arti seluas-luasnya dan usaha-usaha lainnya yang mempunyai hubungan dengan usaha tersebut.

1. Pelayanan aeronautika non ATS (kebandaraan)a. Penyediaan, pengusahaan dan pengembangan fasilitas

untuk kegiatan pelayanan pendaratan, lepas landas, parkir dan penyimpanan pesawat udara.

b. Penyediaan fasilitas counter check-in, garbarata (aviobridge), Baggage Handling System (BHS)/Hold Baggage Screening (HBS).

c. Penyediaan, pengusahaan dan pengembangan fasilitas terminal untuk pelayanan angkutan penumpang, kargo dan pos

2. Pelayanan jasa terkait bandara atau non aeronautika (non bandara)a. Penyediaan lahan untuk pembangunan, lapangan

dan kawasan industri serta gedung/bangunan yang berhubungan dengan kelancaran angkutan udara.

b. Penyediaan, pengusahaan dan pengembangan fasilitas elektronika, listrik, air dan instalasi limbah buangan.

c. Penyediaan jasa konsultansi, pendidikan dan pelatihan yang berkaitan dengan kebandarudaraan.

d. Usaha-usaha lain yang dapat menunjang tercapainya tujuan Perseroan.

Business Line, Product, and service [GRI 102-2] [OJK C.4]PT Angkasa Pura I (Persero) administers the airport services, airport-related services and other businesses that have a connection with the aforementioned business lines under the principles of a Limited Liability Company. The objectives and business activities of Angkasa Pura are to implement and support government policies and programs in the economic and development sector while encouraging profit making activities for the Company by organizing airport service businesses in the broadest sense and other businesses related to the company business.

1. Non-ATS Aeronautics (Airport)a. Procuring, undertaking, and developing the facilities for

aircraft landing, take-off, parking, and hangar.

b. Procuring Check-in Counter, Aviobridge, Baggage Handling System (BHS)/Hold Baggage Screening (HBS) facilities.

c. Procuring, undertaking, and developing the terminal facilities for transporting passengers, cargoes, and posts.

2. Non-Aeronautics (Non-Airport)

a. Providing land for buildings, warehouse, industry and other buildings relating to the smooth operation of air transportation.

b. Procuring, undertaking and developing the electronic, electric, and water facilities, and the installation of the facilities for waste disposal.

c. Providing the consultation, education and training services in connection with airport operations.

d. Performing other businesses to achieve the Company’s goals.

Nama Organisasiname of the organization[GRI 102-1]

Pt Angkasa Pura I (Persero)

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Secara rinci, produk dan layanan yang disediakan oleh PT Angkasa Pura I (Persero) adalah sebagai berikut:

In detail, the products and services provided by PT Angkasa Pura I (Persero) are as follows:

PT Angkasa Pura I (Persero) menyediakan layanan jasa pendaratan pesawat udara, di samping layanan untuk penempatan pesawat udara di tempat terbuka maupun dalam hanggar.

PT Angkasa Pura I (Persero) provides the aircraft landing services, either for aircraft placement in an open area at the airport or in the hangar.

Setiap penumpang di terminal keberangkatan atau kedatangan dapat menggunakan fasilitas dan layanan yang disediakan oleh PT Angkasa Pura I (Persero).

All passengers at the departure or arrival terminal can use the facilities and services provided by PT Angkasa Pura I (Persero).

garbarataAviobridgeKami menyediakan jasa pemakaian garbarata (aviobridge) pada perusahaan penerbangan yang membutuhkan garbarata saat keberangkatan atau kedatangan penumpang.

We provide a service for utilizing aviobridge for any airline that requires aviobridge in the passenger departure and arrival gate areas.

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Check-In CounterBagi perusahaan angkutan udara atau operator pesawat udara yang menggunakan bandara, PT Angkasa Pura I (Persero) menyediakan jasa pemakaian counter check-in.

PT Angkasa Pura I (Persero) provides Check-In Counter utilization service for air transport companies and aircraft operators in connection with the utilization of airport facilities.

Baggage Handling System (Bhs)/Hold Baggage Screening (hBs) Baggage handling system (Bhs)/hold Baggage screening (hBs) PT Angkasa Pura I (Persero) menyediakan sistem conveyor untuk pengangkutan bagasi penumpang setelah proses pemeriksaan dan check-in. Selanjutnya, bagasi dibawa ke area penumpukan (baggage make up area), untuk siap diangkut ke pesawat. Sebaliknya, bagi penumpang kedatangan, mereka dapat mengambil koper-koper mereka di area pengambilan bagasi (baggage claim). Bagi operator pesawat udara, kami memberikan layanan pemeriksaan bagasi dengan mesin mesin x-ray yang terintegrasi langsung dengan BHS. Secara otomatis, sistem dapat mengetahui status keamanan bagasi, untuk kemudian disalurkan sesuai hasil pemeriksaan. Bagasi disortir dan diarahkan sesuai tujuan, untuk diangkut ke pesawat udara bagi penumpang keberangkatan.

PT Angkasa Pura I (Persero) provides a conveyor system to transport passenger baggage after the inspection and check-in process. The baggage is then carried to the baggage make up area to be transported to the aircraft, and vice versa for arrival passengers, they can collect their baggage in the baggage claim area. For aircraft operators, we provide a baggage inspection system with an x-ray machine integrated directly with BHS to automatically find out the status of baggage security to be distributed according to the results of the inspection. The baggage is sorted and directed according to destination to be transported to an aircraft for departing passengers.

Konsesi Atas Jasa Penggunaan Fasilitas Bandar Udara Concession for airport Facility utilization services Kami memberikan hak penggunaan fasilitas bandar udara kepada pihak ketiga, yaitu perusahaan-perusahaan terkait penerbangan dan bandar udara, seperti usaha Ekspedisi Muatan Pesawat Udara (EMPU), Regulated Agent (RA), ground handling, dan in-flight catering.

We give rights of third parties to utilize airport facilities, namely airlines and airport-related companies, such as the Aircraft Cargo Expedition (EMPU), Regulated Agent (RA), ground handling, and in-flight catering.

PJP4U (Pelayanan Jasa Pendaratan, Penempatan dan

Penyimpanan Pesawat Udara)

PJP4u (aircraft Landing, Parking, and

hangar services)

PJP2U (Pelayanan Jasa Penumpang Pesawat

Udara)PJP2U (Passenger Service Charge)

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Lokasi Kantor Pusat

Location of head office [GRI 102-3] [OJK C.2]

Lokasi Operasi Location of operation [GRI 102-4] [OJK C.3.d]

Kota Baru Bandar Kemayoran Blok B 12 Kav. 2Jakarta, 10610Telp : 62-21 6541961Faks : 62-21 6541513, 6541514Email : [email protected] : www.ap1.co.id

1. Bandara I Gusti Ngurah Rai, Bali I Gusti Ngurah Rai Airport, Bali

2. Bandara Juanda, Surabaya Juanda Airport, Surabaya

3. Bandara Sultan Hasanuddin, Makasar Sultan Hasanuddin Airport, Makassar

4. Bandara Sultan Aji Muhammad Sulaiman Sepinggan, Balikpapan

Sultan Aji Muhammad Sulaiman Sepinggan Airport, Balikpapan

5. Bandara Frans Kaisiepo, Biak Frans Kaisiepo Airport, Biak

6. Bandara Internasional Lombok, Lombok Lombok International Airport, Lombok

7. Bandara Sam Ratulangi, Manado Sam Ratulangi Airport, Manado

8. Bandara Syamsudin Noor, Banjarmasin

Syamsudin Noor Airport, Banjarmasin

9. Bandara Jenderal Ahmad Yani, Semarang

Jenderal Ahmad Yani Airport, Semarang

10. Bandara El Tari, Kupang El Tari Airport, Kupang

11. Bandara Pattimura, Ambon Pattimura Airport, Ambon

12. Bandara Adi Soemarmo, Solo Adi Soemarmo Airport, Solo

13. Bandara Internasional Yogyakarta Yogyakarta International Airport,

Kulon Progo

14. Bandara Adisutjipto, Yogyakarta Adisutjipto Airport, Yogyakarta

15. Bandara Sentani, Jayapura Sentani Airport, Jayapura

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Lokasi Kantor ProyekLocation of Project office [GRI 102-1]

entitas anakSubsidiary [GRI 102-45]

Kepemilikan dan Bentuk hukumOwnership and Legal Form [GRI 102-5] [OJK C.3.c]

KepemilikanOwnership

Bentuk hukumBUMNLegal Form State-Owned Enterprise

tanggal Pendirian15 November 1962Date of EstablishmentNovember 15, 1962

Dasar hukum PendirianPP No. 5 tahun 1992Legal Basis of EstablishmentGovernment Regulation No. 5 of 1992

Kode ObligasiAPAIBond Code APAI

100% dimiliki oleh Negara Republik Indonesia

100% owned by the Republic of

Indonesia

Proyek Pembangunan Bandara Internasional Yogyakarta – Kulon Progo

Construction Project of Yogyakarta International Airport – Kulon Progo

Proyek Pengembangan Bandara Syamsudin Noor – Banjarmasin

Development Project of Syamsudin Noor Airport – Banjarmasin

Proyek Pengembangan Bandara Sultan hasanuddin - makassar

Development Project of Sultan Hasanuddin Airport- Makassar

1 23

Angkasa Pura Hotel

Angkasa Pura Logistics

Angkasa Pura Retail

Angkasa Pura Property

Angkasa Pura Support

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ada 15 bandara dan 5 entitas anak, serta 3 proyek yang tersebar di seluruh IndonesiaThere are 15 airports and 5 subsidiaries, as well as 3 projects spreading across Indonesia.

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Pasar yang DilayaniMarkets Served [GRI 102-6]

Skala Organisasiscale of the organization[GRI 102-7] (OJK C.3) (OJK.C.3.a)

Keanggotaan Asosiasimembership of associations [GRI 102-13] [OJK C.5]

inisiatif eksternalexternal initiatives [GRI 102-12]

Melayani penumpang domestik dan internasional di berbagai bandara yang tersebar di seluruh Indonesia.

PT Angkasa Pura I serves both domestic and international passengers at multiple airports throughout Indonesia.

KeteranganDescription

2020 2019 2018

Jumlah pekerja (orang)Number of Employees (people)

9.593 8.856 8.459

Jumlah total bandaraNumber of Airports

15 14 13

Pendapatan bersihNet Income (in thousand Rupiah)

3.919.184.341 8.957.129.204 8.909.140.747

Ekuitas (ribu Rupiah)Equity (in thousand Rupiah)

13.356.034.251 15.980.507.847 15.052.224.669

Liabilitas (ribu Rupiah)Liabilities (in thousand Rupiah)

29.220.810.600 26.806.043.252 16.556.690.952

Total destinasi yang dilayani (kota)Number of destinations served (cities)

161 164 169

Total airlines yang dilayaniNumber of airlines served

47 51 55

Ukuran total bandara (km2)Total airports size (km2)

989.551 699.554 665.999

Panjang runway (14 bandara) (km)Length of runway (total 14 airports) (km)

44.282 37.680 35.430

Airport Council International (Anggota)Airport Council International

(Member)Chamber of Commerce and Industry

(Member)

Indonesian National Air Carrier Association (Anggota) Kamar Dagang dan Industri (Anggota)Indonesian National Air Carrier Association

(Member)

PT Angkasa Pura I (Persero) mengadopsi berbagai standar internasional sebagai komitmen kami pada kualitas, keselamatan dan pencapaian praktik terbaik dalam layanan kami. 1. ISO 14001:2015 tentang Sistem Manajemen Lingkungan.2. ISO 9001: 2015 tentang Sistem Manajemen Mutu.3. ISO 14001:2015 sebagai kerangka pengembangan sistem

manajemen lingkungan di Perusahaan.4. Airport Carbon Accreditation (ACA).5. Airport Excellence (APEX) in Safety and Security.

PT Angkasa Pura I (Persero) adopts various international standards as our commitment to quality, safety and the achievement of best practices in our services.1. ISO 14001:2015 concerning Environmental Management Systems. 2. ISO 9001: 2015 concerning Quality Management System.3. ISO 14001:2015 as a framework for the development of

environmental management system in the Company.4. Airport Carbon Accreditation (ACA).5. Airport Excellence (APEX) in Safety and Security.

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Jejak Langkah Pt Angkasa Pura I (Persero)history of Pt Angkasa Pura I (Persero)

196215 November 1962Pemerintah RI mengeluarkan Peraturan Pemerintah (PP) No.33 tahun 1962 tentang Pendirian Perusahaan Negara (PN) Angkasa Pura Kemayoran, dengan tugas pokok mengelola Bandara Kemayoran Jakarta yang saat itu merupakan satu-satunya bandara internasional di tanah air.

november 15, 1962the indonesian government issued the government regulation (gr) no.33 of 1962 concerning the establishment of Perusahaan negara (Pn) angkasa Pura Kemayoran, its main task was to manage Kemayoran airport in Jakarta, which was the only international airport in the country.

196420 Februari 1964PN Angkasa Pura Kemayoran resmi mengambil alih secara penuh aset dan operasional Bandara Kemayoran dari Kementerian PerhubunganUdara Republik Indonesia. Tanggal 20 Februari menjadi hari jadi Perusahaan.

February 20, 1964Pn angkasa Pura Kemayoran officially took over the whole assets and operations of Kemayoran international airport from the ministry of Civil aviation of the republic of indonesia. the date of February 20, 1964 was then determined as the date of the Company establishment.

20126 Januari 2012Pembentukan Angkasa Pura Hotels, Angkasa Pura Property, dan Angkasa Pura Logistics sebagai entitas anak PT Angkasa Pura I (Persero).

9 Februari 2012Pembentukan entitas anak Angkasa Pura Supports.

20 Februari 2012Peluncuran identitas perusahaan (corporate identity) berupa visi, misi, dan nilai-nilai serta hymne, mars dan seragam baru PT Angkasa Pura I (Persero).

January 6, 2012establishment of angkasa Pura hotels, angkasa Pura Property, and angkasa Pura Logistics as subsidiaries of Pt angkasa Pura i.

February 9, 2012establishment of the subsidiary of angkasa Pura supports.

February 20, 2012Pt angkasa Pura i (Persero) launched its corporate identity through vision, mission, values, hymn, and uniforms.

201120 Oktober 2011Peresmian Bandara Internasional Lombok di Lombok Tengah oleh Presiden RI.

1 Desember 2011Groundbreaking proyek pembangunan Terminal 2 (T2) Bandara Juanda Surabaya.

30 Desember 2011Logo baru PT Angkasa Pura I (Persero) sebagai salah satu identitas perusahaan (corporate identity).

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196517 Mei 1965PP No.21 tahun 1965 tentang Perubahan dan Tambahan PP No.33 tahun 1962 mengatur perubahan nama PN Angkasa Pura Kemayoran menjadi PN Angkasa Pura dan membuka kemungkinan mengelola bandara lain di Indonesia.

may 17, 1965the government regulation no.21 of 1965 concerning amendment and supplement to the government regulation no.33 of 1962 regulates the name change from PN Angkasa Pura Kemayoran into Perusahaan Negara (PN) Angkasa Pura with a view to opening up opportunities to manage other airports in indonesia.

1974 24 Oktober 1974PP No. 37 tahun 1974 mengubah status badan hukum PN Angkasa Pura menjadi Perusahaan Umum (Perum).

october 24, 1974Based on the government regulation no. 37 of 1974, the legal entity status of the Company was changed from PN Angkasa Pura into a Public Company (Perum).

200822 September 2008Peresmian Bandara Sultan Hasanuddin Makassar oleh Presiden RI.

september 22, 2008inauguration of sultan hasanuddin airport, makassar by the President of the Republic of Indonesia.

1986 19 Mei 1986Perum Angkasa Pura menjadi Perum Angkasa Pura I seiring dengan dibentuknya Perum Angkasa Pura II. Perum Angkasa Pura I mengelola bandara di wilayah timur Indonesia, sedangkan Perum Angkasa Pura II mengeloladi wilayah barat.

may 19, 1986Perum Angkasa Pura changed its name to Perum Angkasa Pura I along with the establishment of Perum Angkasa Pura II. Perum Angkasa Pura I is in charge of the management of airports in the eastern regions of indonesia, while Perum Angkasa Pura II is in charge of the management of airports in the regions of Indonesia.

19924 Februari 1992Berdasarkan PP No.5 tahun 1992, bentuk Perum Angkasa Pura I diubah menjadi Perseroan Terbatas (PT) Angkasa Pura I (Persero), dengan sahamnya dimiliki sepenuhnya oleh Negara Republik Indonesia.

February 4, 1992Based on the government regulation no. 5 of 1992, the Company’s status as a “Perusahaan Umum (Perum)” (public company) was changed into “Perusahaan terbatas (Pt)” (Limited Liability Company) whose all shares are owned by the Republic of Indonesia.

october 20, 2011inauguration of Lombok international airport in Central Lombok by the President of the Republic of Indonesia.

December 1, 2011groundbreaking of terminal 2 (t2) development project at Juanda airport, surabaya.

December 30, 2011Pt angkasa Pura i (Persero) officially launched its new logo as a corporate identity.

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201414 Februari 2014Pengoperasian Terminal 2 (T2) Bandara Juanda Surabaya.

22 Maret 2014Pengoperasian terminal baru Bandara SAMS Sepinggan Balikpapan.

17 Juni 2014Groundbreaking proyek pengembangan Bandara Jenderal Ahmad Yani Semarang.

15 September 2014Peresmian Bandara SAMS Sepinggan Balikpapan dan Terminal 2 (T2) Bandara Juanda Surabaya olehPresiden RI.

17 September 2014Pengoperasian terminal domestik baru Bandara I Gusti Ngurah Rai Bali.

19 Desember 2014Peresmian Bandara I Gusti Ngurah Rai Bali oleh Menteri Perhubungan RI.

February 14, 2014operation of the terminal 2 (t2) in Juanda airport, Surabaya.

march 22, 2014operation of the new terminal in sams sepinggan international airport, Balikpapan.

June 17, 2014groundbreaking for development of Jenderal ahmad Yani international airport, semarang.

september 15, 2014inauguration of sams sepinggan international airport, Balikpapan and terminal 2 (t2) Juanda international airport, surabaya by the President of the republic of Indonesia.

september 17, 2014 operation of the new domestic terminal in i gusti ngurah rai international airport, Bali.

December 19, 2014inauguration of i gusti ngurah rai international airport, Bali by the minister of transportation of the Republic of Indonesia.

20132 Januari 2013Implementasi tahap pertama proyek Enterprise Resource Planning (ERP).

4 Januari 2013Pendirian SBU Commercial Ngurah Rai Bali sesuai dengan Keputusan Direksi No. KEP.02/OM.01.01/2013.

6 Januari 2013Pengalihan tugas pengelolaan terkait navigasi ke Perusahaan Umum Lembaga Penyelenggara Pelayanan Navigasi Penerbangan Indonesia (Perum LPPNPI) berdasarkan PP Nomor 77Tahun 2012.

12 September 2013Pengoperasian terminal internasional baru Bandara I Gusti Ngurah Rai Bali.

January 2, 2013implementation of Phase i of the enterprise resource Planning (erP) Project.

January 4, 2013establishment of strategic Business unit (sBu) Commercial in Ngurah Rai in accordance with Board of Directors Decree no. KeP.02/om.01.01/2013.

January 6, 2013transfer of navigation-related management duties to Public Company of the indonesian aviation navigation service (Perum-LPPnPi) based on the government regulation no. 77of 2012.

september 12, 2013 operation of the new international terminal in i gusti ngurah rai, Bali.

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201518 Mei 2015Groundbreaking proyek pembangunan terminal baru Bandara Syamsudin Noor Banjarmasin.

17 Agustus 2015Pengoperasian Terminal B Bandara Adisutjipto, Yogyakarta.

13 Desember 2015Pengoperasian terminal khusus umrah Bandara Juanda Surabaya

may 18, 2015groundbreaking of the new terminal construction project of syamsudin noor airport, Banjarmasin.

august 17, 2015operation of the terminal B in adi sutjipto airport, Yogyakarta.

December 13, 2015operation of the special terminal for Umrah Pilgrims in Juanda airport, surabaya.

201623 November 2016Penerbitan Obligasi I Angkasa Pura I tahun 2016 dan Sukuk Ijarah I Angkasa Pura I tahun 2016.

november 23, 2016Issuance of Pt Angkasa Pura I 2016 and Pt Angkasa Pura I Sukuk Ijarah I 2016.

201811 Februari 2018Seremonial topping off terminal baru Bandara Jenderal Ahmad Yani Semarang.

07 Juni 2018Presiden RI meresmikan terminal baru Bandara Internasional Jenderal Ahmad Yani Semarang.

February 11, 2018topping off ceremony of the new terminal in Jenderal ahmad Yani international airport, semarang, Central Java.

June , 2018inauguration of the new terminal in Jenderal ahmad Yani international airport, semarang by the President of the republic of Indonesia.

201727 Januari 2017Groundbreaking pembangunan Bandara Internasional Yogyakarta di Kulonprogo oleh Presiden RI.

08 April 2017Groundbreaking pembangunan Kereta Api Bandara Adi Soemarmo di Boyolali, Jawa Tengah oleh Presiden RI.

January 27, 2017groundbreaking of construction of the Yogyakarta international Airport in Kulonprogo by the President of the Republic of Indonesia.

april 8, 2017groundbreaking of the construction of the adi soemarmo airport railway in Boyolali, Central Java by the President of the republic of Indonesia.

202028 Agustus 2020Peresmian Bandara Internasional Yogyakarta di Kulon Progo oleh Presiden RI.

28 Agustus 2020Peresmian Bandara Internasional Yogyakarta di Kulon Progo oleh Presiden RI.

20196 Mei 2019Bandara Internasional Yogyakarta di Kulon Progomulai beroperasi.

18 Desember 2019Peresmian terminal baru Bandara Syamsuddin Noor Banjarmasin oleh Presiden RI.

may 6, 2019Yogyakarta international airport in Kulon Progo commenced operations.

December 18, 2019inauguration of new terminal in syamsuddin noor airport, Banjarmasin by the President of the Republic of Indonesia.

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Mencegah dan Menanggulangi COVID-19

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PT Angkasa Pura I (Persero) senantiasa mengutamakan keselamatan

dan kesehatan para pengguna jasa dan mitra dalam lingkungan bandara

dengan memastikan penerapan protokol kesehatan yang ketat selama

kondisi pandemi COVID-19.

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CoviD-19 Prevention and Control PT Angkasa Pura I (Persero) prioritizes the safety and health of service users

and partners in the airport environment by ensuring the implementation of

strict health protocols during the COVID-19 pandemic.

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Pandemi COVID-19 sudah melanda dunia sejak awal Tahun 2020 membawa berbagai perubahan dalam interaksi dan bisnis, termasuk dalam operasional kebandaraan. Dampak terbesar tentunya dalam penurunan trafik penumpang yang pada akhirnya menurunkan kinerja bisnis dan pendapatan. Trafik penumpang pada 2020 hanya mencapai 31 juta penumpang, turun drastis dibanding pada 2019 yang mencapai 81 juta penumpang. Sebagai dampaknya, total pendapatan perusahaan mengalami penurunan mencapai 57% di tahun 2020. Kinerja ekonomi ini merupakan hal yang “tidak biasa” bila melihat kinerja solid selama tahun 2015-2019 dengan pertumbuhan pendapatan aeronautika mencapai 12,1% dan pertumbuhan pendapatan nonaeronautika mencapai 14,9%.

Dalam menghadapi masa pandemi, PT Angkasa Pura I (Persero) berupaya untuk melakukan perencanaan jangka panjang dan jangka pendek untuk merespon kebutuhan pendanaan perusahaan. Secara responsif, kami juga melakukan revisi RKAP 2020 bersamaan dengan penyesuaian RJPP. Sebagai strategi bertahan dalam situasi krisis, PT Angkasa Pura I (Persero) menerapkan 4 (empat) inisiatif strategis dalam menghadapi pandemi COVID-19, yaitu:

1. Risk assessment: Identifikasi risiko strategis, keuangan, dan operasional yang memiliki implikasi terhadap COVID-19 sebagai baseline untuk menyusun strategi dan langkah teknis.

2. Crisis control center: membentuk Tim Crisis Center yang membantu PT Angkasa Pura I (Persero) berkoordinasi dan melakukan monitoring terhadap service level agreement (SLA) pemenuhan kewajiban public service obligation (PSO) serta pencapaian target pada survival strategy.

3. Survival strategy: Mempersiapkan kondisi keuangan perusahaan untuk bertahan di 2020 dengan melakukan beberapa program kerja seperti simulasi cash flow, cost leadership, dan revenue enhancement.

4. Rebound strategy: Menyiapkan lompatan pertumbuhan PT Angkasa Pura I (Persero) pada financial year 2021 dengan

program kerja multi dimension performance improvement. Dampak dari perbaikan ini diharapkan dapat dirasakan pada 2021, ketika pasar sudah mulai normal.

Selain melakukan koordinasi dalam bidang cash flow, PT Angkasa Pura I (Persero) juga melakukan pengurangan dalam pengeluaran, dengan tetap memprioritaskan aspek operasional dan keamanan. Kami melakukan pengurangan dalam berbagai biaya, termasuk mengurangi luasan operasional bandara, jam operasional bandara, dan biaya-biaya umum lainnya.

The COVID-19 pandemic has swept across the world since the beginning of 2020, bringing various changes in interaction and business, including in airport operations. The biggest impact was reduction of passenger traffic which in turn reduced business performance and revenue. Passenger traffic in 2020 only reached 31 million passengers, a drastic decrease compared to 2019 of 81 million passengers. As a result, the Company’s total revenue decreased by 57% in 2020. This economic performance is “unusual” if we see a solid performance during 2015-2019 with aeronautical revenue growth reaching 12.1% and non-aeronautical revenue growth reaching 14.9%.

In the face of a pandemic, PT Angkasa Pura I (Persero) sought to carry out long-term and short-term planning to respond to the Company’s funding needs. In a responsive manner, we also revised the RKAP 2020 along with the RJPP adjustments. As a strategy to survive in a crisis, PT Angkasa Pura I (Persero) implemented 4 (four) strategic initiatives in dealing with the COVID-19 pandemic, namely:

1. Risk assessment: Identification of strategic, financial and operational risks with implications for COVID-19 as a baseline for developing strategies and technical measures.

2. Crisis control center: forming a Crisis Center Team to assist Angkasa Pura I to coordinate and monitor Service Level Agreement (SLA) for fulfillment of Public Service Obligation (PSO) and achievement of targets in the survival strategy.

3. Survival strategy: Preparing the Company’s financial position to survive in 2020 by carrying out several work programs, such as cash flow simulation, cost leadership, and revenue enhancement.

4. Rebound strategy: Preparing a growth leap for PT Angkasa Pura I (Persero) in the financial year 2021 with a multi-dimension performance improvement work program. The impact of this improvement is expected to be felt in 2021 as the market starts to normalize.

In addition to carrying out coordination on cash flow, PT Angkasa Pura I (Persero) reduced spending, while prioritizing operational and security aspects. We reduced various costs, including reducing the operating cost of airports, airport operating hours, and other general costs.

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PT Angkasa Pura I (Persero) merespon kondisi pandemi dengan menyiapkan kebijakan serta panduan standar operasional selama new normal di seluruh bandar udara PT Angkasa Pura I (Persero). Panduan tersebut berisi tentang bagaimana kegiatan operasional dilaksanakan selama masa pandemi, baik untuk pengelola bandara, pihak mitra usaha, maupun pengguna jasa dengan cara pemenuhan protokol kesehatan yang ketat. Penyesuaian protokol kesehatan ini dikembangkan berdasarkan arahan regulator dan dilakukan untuk masing-masing tahapan kegiatan sehingga aktivitas tetap berjalan dengan mengutamakan keselamatan dan kesehatan dari semua pihak. Protokol-protokol tersebut adalah:1. Protokol new normal untuk petugas/pramusaji/kasir juru

masak. 2. Protokol new normal untuk perkantoran atau ruang usaha. 3. Protokol new normal terkait tata cara pelayanan. 4. Protokol new normal bagi pengguna jasa/pembeli. 5. Protokol new normal terkait metode transaksi. 6. Protokol new normal terkait pengiriman dan penerimaan

barang.7. Protokol new normal terkait pengelolaan sampah/limbah.

Prosedur pelayanan bandara kepada penumpang pada masa pandemi berdasarkan proses atau passenger journey di bandara yaitu:1. Area terminal (Posko Pemeriksaan 1):

• Pemeriksaan suhu tubuh di setiap posko.• Pemeriksaan surat keterangan bebas COVID-19, surat

keterangan perjalanan, kartu kewaspadaan kesehatan.• Penerbitan surat clearance untuk terbang.

2. Check in Counter:• Pemeriksaan surat clearance dan proses check-in.• Penggunaan microbial glass shield pada setiap konter

check-in dan konter imigrasi• Penggunaan sistem digital check-in.

3. Security dan Passport control (Posko Pemeriksaan 2):• Pemeriksaan surat clearance dan dokumen

keberangkatan oleh petugas Aviation Security.• Penyemprotan disinfektan pada nampan di security

control.• Penggunaan sistem touchless untuk proses biometric id.

4. Area restoran, pertokoan, dan lounge:• Semua pembayaran dilakukan melalui alat pembayaran

digital.• Pembatasan tempat duduk di area restoran dan lounge.

PT Angkasa Pura I (Persero) responded to the pandemic by preparing policies and standard operational guidelines during the new normal at all PT Angkasa Pura I (Persero) airports. The guidelines contains procedures to carry out operational activities during the pandemic, both for airport managers, business partners, and service users by complying with strict health protocols. These health protocol adjustments were developed based on regulatory directives and carried out for respective activity phase, so that the activities can be carried out by prioritizing safety and health of all parties. These protocols are:

1. New normal protocol for officers/waiters/cashiers/cooks,

2. New normal protocol for offices or business spaces,3. New normal protocol related to service procedures,4. New normal protocol for service users/buyers,5. New normal protocol related to transaction methods,6. New normal protocol related to sending and receiving goods,

7. New normal protocol related to waste management.

Airport service procedures for passengers during the pandemic are based on the process or passenger journey at the airport, namely:

1. Terminal area (Checkpoint 1):• Checking body temperature at each post• Checking COVID-19 free certificate, travel certificate, health

alert card• Issuance of clearance letter for flying

2. Check in Counter:• Checking clearance letter and check-in process• Use of microbial glass shield at all check-in counters and

immigration counters• Use of digital check-in system

3. Security and Passport control (Checkpoint 2):• Inspection of clearance letter and departure document by

Aviation Security officers.• Spraying disinfectant on trays in security control.

• Use of touchless system for biometric ID process.4. Restaurant, shop and lounge areas:

• All payments are made via digital payment instrument.

• Seating restriction in the restaurant and lounge areas.

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5. Waiting room dan boarding room:• Pengaturan tempat duduk dan jalur antri dengan jarak

minimal 1,5 meter.• Penyemprotan disinfektan pada garbarata, tangga, dan

bus.• Pembatasan jumlah penumpang bus.• Mengadopsi sistem virtual queue untuk mengurangi

antrean.

Selain itu, semua pegawai bandara wajib menggunakan masker dan melakukan physical distancing (minimal 1,5 meter). PT Angkasa Pura I (Persero) melakukan penyemprotan disinfektan di seluruh area bandara termasuk di titik-titik atau benda yang sering disentuh minimal sehari sekali. Kami juga melakukan penyemprotan disinfektan untuk semua bagasi penumpang yang datang, dan mengadopsi penggunaan aplikasi atau sistem contact tracing bagi setiap penumpang oleh bandara dan maskapai penerbangan.

Namun demikian prosedur ini berdampak pada peningkatan biaya operasional akibat:1. Meningkatnya beban pegawai karena kebutuhan personil

tambahan.2. Meningkatnya belanja modal untuk kebutuhan sanitasi.3. Menurunnya kepuasan pelanggan.

Selain itu, kami membentuk Satuan Tugas (Satgas) khusus di dalam pencegahan dan penanggulangan COVID-19 di tempat kerja, khususnya PT Angkasa Pura I (Persero) kantor pusat dan seluruh kantor cabang. Hal tersebut dipertegas dengan dikeluarkannya Surat Keputusan Direksi PT Angkasa Pura I (Persero) Nomor: SKEP.29/LB.05.01/2020 Tentang Pembentukan Tim Pencegahan dan Pengendalian Dampak Coronavirus Disease (COVID-19) Di PT Angkasa Pura I (Persero) sebagai panduan di dalam koordinasi dan kerjasama Tim Satgas di lapangan.

LaYanan Kesehatan Di BanDaraheaLth serviCes at airPort

Penanganan pandemi COVID-19 memerlukan dukungan dan kerjasama dari berbagai pihak. PT Angkasa Pura I (Persero) bekerjasama dengan Kantor Kesehatan Pelabuhan selaku otoritas yang bertugas untuk menyaring pengguna jasa yang masuk keluar bandara. Kami memastikan agar setiap pengguna jasa dalam keadaan sehat dan aman, serta senantiasa menerapkan protokol kesehatan baik di area masuk bandara, saat proses check-in, hingga saat boarding ke pesawat udara. Kegiatan desinfeksi juga rutin dilakukan di seluruh area bandara untuk memastikan kondisi bandara dan fasilitas penunjangnya dalam kondisi bersih dan steril.

5. Waiting room and boarding room:• Seating arrangement and queue lines with a minimum

distance of 1.5 meters.• Spraying disinfectant on aviobridge, stairs and buses.

• Limitation on the number of bus passengers.• Adopting virtual queue system to reduce queues.

In addition, all airport employees are required to wear masks and carry out physical distancing (at least 1.5 meters). PT Angkasa Pura I (Persero) sprays disinfectants on frequently touched surfaces or objects throughout the airport area at least once a day. We also spray disinfectant for all incoming passenger baggage, and adopt a contact tracing application or system for each passenger by airports and airlines.

However, this procedure has an impact on increasing operating costs due to:1. Increased employee workload due to the need for additional

personnel.2. Increased capital spending for sanitation needs.3. Decreased customer satisfaction.

In addition, we formed a special Task Force (Satgas) in the prevention and control of COVID-19 in the workplace, especially PT Angkasa Pura I (Persero) head office and all branch offices. This was confirmed by the issuance of the Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. SKEP.29/LB.05.01/2020 concerning the Formation of the Coronavirus Disease (COVID-19) Impact Prevention and Control Team at PT Angkasa Pura I (Persero) as a guideline in the coordination and cooperation of the Task Force Team in the field.

To deal with the COVID-19 pandemic, it requires support and cooperation from various parties. PT Angkasa Pura I (Persero) collaborates with the Port Health Office as the authority in charge of screening service users arriving and departing the airport. We ensure that all service users are healthy and safe, and adhere to health protocols from airport entrance area, during check-in process, to boarding the aircraft. Disinfection activities are undertaken on a routine basis in all areas of the airport to ensure that the airport and its supporting facilities are clean and sterile.

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Selain itu, PT Angkasa Pura I (Persero) juga bekerjasama dengan klinik setempat yang dikelola oleh anak perusahaan untuk menyediakan test screening COVID-19 yang meliputi (Rapid Test Antigen, dan Rapid Test Antibodi). Layanan tersebut terdapat di beberapa bandar udara yang dikelola oleh PT Angkasa Pura I (Persero). Berdasarkan data per 6 Januari 2021, daftar layanan tes COVID-19 di bandara-bandara yang dikelola PT Angkasa Pura I (Persero) di antaranya:1. Bandara I Gusti Ngurah Rai – Bali (Rapid Test Antigen dan Rapid

Test Antibodi).2. Bandara Juanda – Surabaya (Rapid Test Antigen dan Rapid Test

Antibodi).3. Bandara Sultan Aji Muhammad Sulaiman Sepinggan –

Balikpapan (Rapid Test Antigen dan Rapid Test Antibodi).4. Bandara Sultan Hasanudin – Makassar (Rapid Test Antigen dan

Rapid Test Antibodi).5. Bandara Internasional Yogyakarta – Kulon Progo (Rapid Test

Antigen dan Rapid Test Antibodi).6. Bandara Zainuddin Abdul Madjid – Praya (Rapid Test Antigen

dan Rapid Test Antibodi).7. Bandara Syamsudin Noor – Banjarmasin (Rapid Test Antigen

dan Rapid Test Antibodi).8. Bandara Jenderal Ahmad Yani – Semarang (Rapid Test Antigen

dan Rapid Test Antibodi).9. Bandara El Tari – Kupang (Rapid Test Antigen dan Rapid Test

Antibodi).

In addition, PT Angkasa Pura I (Persero) also collaborates with a local clinic managed by a subsidiary to provide COVID-19 screening tests which include (Rapid Antigen Test and Rapid Antibody Test). These services are available at several airports managed by PT Angkasa Pura I (Persero). Based on data as of January 6, 2021, the list of COVID-19 test services at airports managed by PT Angkasa Pura I (Persero) includes:1. I Gusti Ngurah Rai Airport – Bali (Rapid Antigen Test and Rapid

Antibody Test) 2. Juanda Airport – Surabaya (Rapid Antigen Test and Rapid

Antibody Test) 3. Sultan Aji Muhammad Sulaiman Sepinggan Airport – (Rapid

Antigen Test and Rapid Antibody Test) 4. Sultan Hasanuddin Airport – Makassar (Rapid Antigen Test

and Rapid Antibody Test) 5. Yogyakarta International Airport– Kulon Progo (Rapid Antigen

Test and Rapid Antibody Test) 6. Zainuddin Abdul Madjid Airport – Praya (Rapid Antigen Test

and Rapid Antibody Test) 7. Syamsudin Noor Airport – Banjarmasin (Rapid Antigen Test

and Rapid Antibody Test) 8. Ahmad Yani Airport – Semarang (Rapid Antigen Test and

Rapid Antibody Test) 9. El Tari Airport – Kupang (Rapid Antigen Test and Rapid

Antibody Test)

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10. Bandara Adi Soemarmo – Surakarta (Rapid Test Antigen dan Rapid Test Antibodi).

11. Bandara Adisutjipto - Yogyakarta (Rapid Test Antigen dan Rapid Test Antibodi).

12. Bandara Sentani – Jayapura (Rapid Test Antigen dan Rapid Test Antibodi).

13. Bandara Sam Ratulangi - Manado (Rapid Test Antigen dan Rapid Test Antibodi).

PT Angkasa Pura I (Persero) juga bekerja sama dengan KKP dan Klinik setempat untuk membuat pos kesehatan khusus yang digunakan sebagai penanganan awal bagi pengguna jasa ataupun mitra usaha yang didiagnosis awal terjangkit virus COVID-19 sebelum dirujuk ke rumah sakit rujukan COVID-19.

10. Adi Soemarmo Airport – Surakarta (Rapid Antigen Test and Rapid Antibody Test)

11. Adisutjipto Airport - Yogyakarta (Rapid Antigen Test and Rapid Antibody Test)

12. Sentani Airport – Jayapura (Rapid Antigen Test and Rapid Antibody Test)

13. Sam Ratulangi Airport - Manado (Rapid Antigen Test and Rapid Antibody Test)

PT Angkasa Pura I (Persero) also collaborates with the Port Health Office (KKP) and local clinics to form a special health post used as initial treatment for service users or business partners diagnosed early with the COVID-19 before being referred to a COVID-19 referral hospital.

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PT Angkasa Pura I (Persero) has made various adjustments to airport facilities to prevent the spread of COVID-19. Prevention was carried out from external facilities such as vehicle entry gates, airport entrances to internal facilities such as waiting rooms and toilets. We ensure that Health Protocol of COVID-19 is implemented properly.

PenYesuaian FasiLitas FaCiLities aDJustment

PT Angkasa Pura I (Persero) melakukan berbagai penyesuaian fasilitas bandara demi mencegah penyebaran COVID-19. Pencegahan dilakukan dari fasilitas paling luar, seperti gerbang masuk kendaraan, pintu masuk bandara hingga bagian dalam seperti ruang tunggu dan toilet. Kami memastikan bahwa protokol COVID-19 dilakukan dengan seksama.

Parkir Touchless Untuk menghindari penularan COIVD-19 melalui sentuhan pada barang atau fasilitas lainnya, kami melakukan instalasi parkir touchless (tanpa sentuhan) di toll gate masuk bandara Bandara Adi Soemarmo Surakarta.To prevent transmission of COVID-19 through touching surfaces of goods or other facilities, we installed touchless parking at the entrance toll gate of Adi Soemarmo Airport.

Pemeriksaan Suhu tubuhtemperature CheckPT Angkasa Pura I (Persero) mewajibkan pemeriksaan suhu tubuh pada setiap karyawan maupun pengguna bandara. Pemeriksaan dilakukan secara otomatis dengan alat pemindai suhu dari jauh yang diawasi oleh petugas menggunakan thermal scanner. PT Angkasa Pura I (Persero) requires temperature checks for all employees and airport users. The remote monitoring officer conducts temperature check to airport users using thermal scanner.

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Physical DistancingKami menerapkan pengawasan dan pengaturan physical distancing untuk mencegah penularan COVID-19 di setiap bandara PT Angkasa Pura I (Persero). Selain menyediakan marka physical distancing, mengatur jarak antrian, kami juga menyiapkan petugas yang mengawasi serta mengatur penerapan physical distancing. Penerapan protokol kesehatan ini dilakukan di berbagai area, seperti lobby keberangkatan, check in, ruang tunggu dan area kedatangan.

We implemented monitoring and physical distancing arrangement to prevent transmission of COVID-19 at all airports of PT Angkasa Pura I (Persero). In addition to providing physical distancing markers and adjusting queue distance, we also prepared officers to monitor and regulate the implementation of physical distancing. The Company implemented health protocol in various areas, such as departure lobby, check-in area, waiting room and arrival area.

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Pemasangan Partisi Sejak pandemi, PT Angkasa Pura I (Persero) melakukan pemasangan sekat partisi flexi glass di area check in dan keberangkatan guna mencegah penyebaran COVID-19. Partisi ini terutama memberi rasa aman bagi para karyawan yang sering berhubungan dengan penumpang, seperti petugas check in.

Partition installation Since the pandemic, PT Angkasa Pura I (Persero) has installed a flexi glass partition in the check-in and departure areas to prevent the spread of COVID-19. This partition mainly provides a sense of security for employees who frequently interact with passengers, such as check-in officers.

Hand SanitizerHand sanitizer menjadi alternatif untuk membersihkan tangan dan menangkal virus Corona ketika tidak ada air dan sabun di area-area tertentu di bandara. PT Angkasa Pura I (Persero) menyediakan hand sanitizer di berbagai titik di bandara. Kami juga menyediakan sabun cari dengan sensor otomatis di setiap toilet, untuk mengurangi sentuhan yang dapat menjadi sarana penularan virus.

Hand sanitizer is an alternative for cleaning hands and neutralizing the coronavirus if water and soap are not available in certain areas at the airport. PT Angkasa Pura I (Persero) provided hand sanitizers at various spots at the airport. We also provided automatic liquid soap dispensers in all toilets to avoid touching as a means of coronavirus transmission.

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Penyediaan tempat Sampah InfeksiusPandemi menyebabkan timbulan sampah infeksius seperti masker bekas dan tisu sanitizer untuk membersihkan tangan. Untuk itu, PT Angkasa Pura I (Persero) menyediakan tempat sampah infeksius yang terpisah dengan sampah domestik. Limbah ini kemudian dibuang bersamaan dengan limbah B3 lainnya dan dikelola oleh pihak ketiga yang tersertifikasi.

Provision of infectious Waste Bin The pandemic has created infectious waste such as used masks and sanitizer wipes to clean hands. For this reason, PT Angkasa Pura I (Persero) provided infectious waste bins that are separate from domestic waste. The waste is then disposed of together with other B3 waste and managed by a certified third party.

Alat Pelindung DiriPetugas di garda depan yang langsung berhubungan dengan para pengguna bandara memiliki risiko lebih besar terpapar COVID-19. Untuk itu, kami menyediakan APD untuk personil operasional, berupa masker, face shield dan sarung tangan.

Personal Protective equipment Front-line officers who have been in close contact with airport users are at greater risk of being exposed to COVID-19. For this reason, we provided Personal Protective Equipment (PPE) for operational personnel, in the form of masks, face shields and gloves.

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Badai pandemi menghantam industri pariwisata dan berdampak

pada pertumbuhan ekonomi PT Angkasa Pura I (Persero). Kami terus

memperkokoh dasar ekonomi kami, sambil tetap mengembangkan

kepedulian pada masyarakat dan lingkungan.

Memantapkan Pertumbuhan ekonomi

03

48


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Memantapkan Pertumbuhan ekonomi

49


spurring economic growth The pandemic has been hit the tourism industry and had an impact on

the economic growth of PT Angkasa Pura I (Persero). We continue to

strengthen our economic foundation, while continuing to raise concern for

the society and environment.

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Sektor pariwisata menjadi salah satu sektor yang mengalami dampak pandemi yang terparah. Berbagai maskapai penerbangan terpaksa menghentikan aktivitasnya, bahkan merumahkan pegawainya. Diperkirakan sektor pariwisata dunia kehilangan setidaknya USD 3,3 triliun atau sekitar 4,2% dari GDP dunia, dan angka ini terus berlanjut. Hal ini tentunya berdampak besar dalam industri terkait penerbangan.1 “Lockdown” atau pembatasan yang ditetapkan oleh berbagai negara dan kota membuat perjalanan menjadi sulit, di samping penumpang menunda perjalanan dan liburan akibat keadaan ekonomi mereka yang menurun.

Tantangan-tantangan ini tidak menyurutkan komitmen kami untuk mendukung pertumbuhan ekonomi nasional dengan menyediakan sarana penghubung antar wilayah. Tidak hanya mendukung arus barang dan jasa, namun kami juga turut berperan dalam pengembangan sektor pariwisata serta menyediakan sarana bagi masyarakat Indonesia untuk saling berkunjung dan melakukan usahanya. Komitmen ini kami nyatakan dengan mengembangkan usaha kebandaraan di seluruh Tanah Air, untuk menjangkau wilayah terluar dan terpencil di Indonesia.

Untuk tetap bertahan dan mengupayakan pertumbuhan bisnis dalam situasi ekonomi yang kurang kondusif ini, kami mengembangkan kebijakan dan strategi cost leadership dan revenue optimalization sebagai berikut:

The tourism sector has been the worst affected by the pandemic of all major economic sectors. Airlines have been forced to cut flights and lay off employees. It is estimated that the world tourism sector lost at least USD 3.3 trillion or about 4.2% of world GDP, and this figure continues to rise1. This has a significant impact on the aviation-related industries. “Lockdown” or restrictions imposed by various countries and cities make travel difficult. Moreover, most passengers postpone travel and vacation due to economic downturn.

These challenges have not dampened our commitment to support national economic growth by providing a means of connecting between regions. We do not only supporting the flow of goods and services, but also play a role in the development of the tourism sector and provide facilities for Indonesian society to visit each other and do their business. We express our commitment by developing airport businesses throughout the country, to reach outermost and remote areas in Indonesia.

To stay afloat and strive for business growth in this unfavorable economic situation, we are developing policies and strategies for cost leadership and revenue optimization as follows:

Implement operational

excellence to drive cost optimization

and increase existing capacity

reconfiguring business for New-

Normal

grow potential cargo traffic

through cargo collaborative development

Develop new businesses (non-cargo adjacent

businesses)

grow passenger traffic through destination marketing and route

development

maximize in-terminal commercial revenues

Implement cost effective and

sustainable airport financing options

Implement technology for data analytics

maximize revenue through asset

utilization, urban development

for airport city development

enhance existing businesses

1COVID-19 and Tourism. https://unctad.org/news/coronavirus-will-cost-global-tourism-least-12-trillion#:~:text=The%20effects%20on%20employment%20could,report%20published%20on%201%20July.

1COVID-19 and Tourism. https://unctad.org/news/coronavirus-will-cost-global-tourism-least-12-trillion#:~:text=The%20effects%20on%20employment%20could,report%20published%20on%201%20July.

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nilai-nilai ekonomi Langsung yang Diterima dan DidistribusikanDirect economic value generated and Distributed [GRI 201-1]


2020 2019 2018

niLai eKonomi Yang DihasiLKanGENERATED ECONOMIC VALUE

PendapatanRevenue

3.892.137 8.957.128 8.909.140

niLai eKonomi Yang DiDistriBusiKanDISTRIBUTED ECONOMIC VALUE

Biaya operasional bandaraAirport operational expenses

3.317.982 3.280.187 3.152.001

Biaya pegawaiEmployee expense

1.196.530 1.590.667 1.553.876

Biaya umum dan administrasiGeneral and administrative expenses

751.156 1.030.352 1.020.434

Biaya pemasaranMarketing expenses

12.391 29.641 36.335

Biaya lain-lainOther expenses

191.475 102.793 60.850

Biaya keuanganFinancial expense

1.250.606 860.270 265.134

Pembayaran untuk penyandang dana (bunga bank dan dividen)Payment to funders (bank interest and dividend)

1.256.318 1.334.967 546.284

Pembayaran pada pemerintahPayment to the government

1.604.304 180.370 2.409.182

Pengeluaran untuk masyarakat (PKBL dan CSR)Expenses for the community (PKBL and CSR)

56.706 79.821 71.196

total pengeluarantotal expenditure

6.220.560 7.504.901 6.903.221

niLai eKonomi Yang DitahanRETAINED ECONOMIC VALUE

(2.328.423) 1.452.227 2.005.919

niLai eKonomi Yang DihasiLKan Dan DiDistriBusiKaneConomiC vaLue generateD anD DistriBution

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ikhtisar Kinerja aspek Keberlanjutan (dalam Rp. Juta) Summary of Sustainability Aspect Performance (In Million Rupiah) [OJK B.1]

UraianDescription

SatuanUnit

2020 2019 2018

Kinerja: jumlah total penumpang tiba dan berangkat, domestik dan internasional Performance: total arriving and departing, domestic and international passengers

Pax 32.711.088 81.532.700 96.652.313

Pendapatan Income

Rp. jutaMillion Rp

3.892.137 8.957.128 8.909.140

Laba/rugi bersih Net profit/loss

Rp. jutaMillion Rp

(2.328.423) 1.452.227 2.005.918

Jumlah pemasok lokal Total local suppliers

BuahSupplier

3.699 2.880 8.862

Kinerja Produksi, investasi, Pendapatan dan Laba rugi (Rp. triliun)Production, investment, income, and Profit and Loss Performance (rp. trilion)[OJK F.2]

uraian/tahunDescription/Year

2020 2019 2018

Total Aset (IDR) Total Assets (IDR)

43 43 32

Total ProduksiTotal ProductionTotal Penumpang (Orang)Total Passengers (People)

30.074.743 77.014.987 90.880.692

Total Kargo (Ton)Total cargo (Ton)

436.049 427.136 457.749


391.065 2.326.849 -

Pendapatan Operasi (IDR)Operating Income (IDR)

3,7 8,6 8,7

Beban Operasional (IDR)Operating Expenses (IDR)

5,5 6 5,8

Laba Bersih (IDR)Net Profit (IDR)

-2,3 1,4 2

Current Ratio (%) 81,46% 132,52% 67,18% ROI (%) -0,90% 12,75% 15,55% Cadangan Kerugian Penurunan Nilai (CKPN) aset keuanganAllowance for Impairment Losses (CPKN) of financial assets

0,3 0,135 0,136

Return on Asset (ROA) (%) -5,55% 6,55% 9,33%Return on Equity (ROE) (%) 20,59% 57,77% 28,55%Rasio Efisiensi (BOPO) (%) 1,5% 0,69 0,67

PT Angkasa Pura I (Persero) memiliki bandara yang ramah lingkungan, yang telah mendapatkan sertifikat Green Building dari Green Building Council Indonesia, yaitu Bandara Internasional Yogyakarta. Jumlah total trafik pergerakan penumpang di Bandara Internasional Yogyakarta tahun 2020 adalah 996.141 pax, dan jumlah total pergerakan pesawat di Bandara Internasional Yogyakarta tahun 2020 adalah 11.806 pergerakan pesawat. [OJK F.3]

Transparansi dan akuntabilitas menjadi dasar dalam pengelolaan keuangan kami demi membangun kepercayaan para pemegang saham.nPengelolaan keuangan PT Angkasa Pura I (Persero) mengikuti Pernyataan Standar Akuntansi Keuangan (PSAK) dan International Financial Reporting Standards (IFRS) serta peraturan lain yang berlaku di Indonesia seperti POJK. Kinerja keuangan

PT Angkasa Pura I (Persero) conducts financial management in a transparent and accountable manner in order to build shareholders’ trust. The financial management of PT Angkasa Pura I (Persero) adheres to Financial Accounting Standards (PSAK) and International Financial Reporting Standards (IFRS) as well as other applicable regulations in Indonesia such as POJK. The Company’s

PT Angkasa Pura I (Persero) has an environmentally friendly airport, that has received Green Building certificate from the Green Building Council Indonesia, namely Yogyakarta International Airport. Total passenger movements at Yogyakarta International Airport in 2020 was 996,141 pax, and total aircraft movements at Yogyakarta International Airport in 2020 was 11,806 aircraft movements. [OJK F.3]

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PenumPang

Passenger

[GRI-AO1]

Jumlah penumpang pada tahun pelaporan menurun drastis dari total 81,532,700 penumpang menjadi 32,711,088 penumpang atau sekitar -59,88%, akibat berbagai pembatasan yang dilakukan oleh kota-kota tujuan penerbangan, selain ketakutan masyarakat untuk tertular COVID-19 dalam penerbangan. Masih ada faktor lain yaitu, berkurangnya pendapatan masyarakat membuat mereka menunda melakukan perjalanan dan liburan. Semua hal ini di luar kekuasaan kami, namun kami berupaya untuk tetap menyediakan layanan yang terbaik dan meningkatkan standar kesehatan dalam bandara-bandara kami. Berikut ini adalah informasi mengenai penumpang.

Total passengers in the reporting year decreased dramatically from a total of 81,532,700 passengers to 32,711,088 passengers or -59.88% due to various restrictions imposed by flight destination cities, in addition to people’s fears of contracting COVID-19 on airplane. Another reason was because people decided to postpone traveling and vacation due to reduced community’s income. All of these things are beyond our control, but we strive to continue to provide the best service and improve health standards in our airports. The information on passengers is as follows.

kami diaudit oleh auditor independen yaitu Purwantono, Sungkoro & Surja dengan mendapat opini Wajar dalam semua hal yang material, posisi keuangan konsolidasian PT Angkasa Pura I (Persero) dan entitas anaknya tanggal 31 Desember 2020, serta kinerja keuangan dan arus kas konsolidasiannya untuk tahun yang berakhir pada tanggal tersebut, sesuai dengan Standar Akuntansi Keuangan di Indonesia.

Pada tahun pelaporan kami mengalami penurunan yang tajam dalam penghasilan akibat pandemi yang membatasi perjalanan. Tidak hanya penghasilan aeronautika atau penghasilan dari penerbangan menurun, namun juga penghasilan non-aeronautika yaitu penghasilan dari penjualan makanan, pemasangan iklan dan lainnya. Total penghasilan pada tahun pelaporan turun sekitar 56,25% dari Rp8,95 triliun menjadi Rp3,91 triliun. Pengiriman kargo juga mengalami penurunan, sejalan dengan penurunan jumlah penumpang. Total kargo tahun 2020 naik dari 427.135.421 ton menjadi 436.048.954 ton, atau naik sebesar 2,09%. Sejalan dengan berkurangnya penerbangan, beban operasional kami juga menurun sekitar 16,75% dari tahun sebelumnya. Pada tahun pelaporan, kami mencatatkan rugi sebesar Rp2,32 trilliun.

Beberapa kegiatan pengembangan yang kami lakukan pada tahun 2020 untuk meningkatkan layanan dan fasilitas kami di antaranya:1. Peresmian Bandara Internasional Yogyakarta - Kulon Progo.2. Renovasi di Bandara Sultan Hassanudin Makassar, Bandara

Internasional Yogyakarta - Kulon Progo dan Bandara Syamsudin Noor Banjarmasin.

3. Peningkatan fasilitas berbagai layanan penumpang yang dijabarkan di halaman 69.

Kami berupaya melakukan penghematan di berbagai bidang dengan mengurangi berbagai biaya tidak tetap (variable cost) sambil tetap berupaya menjaga kesehatan keuangan PT Angkasa Pura I (Persero). Kami menyadari bahwa keadaan belum akan kembali normal, atau mungkin tidak sepenuhnya kembali ke normal seperti sebelum COVID-19. Untuk itu, kami akan terus memperkokoh fondasi keuangan kami melalui berbagai upaya inovasi.

Namun demikian kami mendapatkan/tidak mendapatkan bantuan keuangan dari pemerintah dalam tahun pelaporan. [GRI 201-4]

financial performance was audited by independent auditors, namely Purwantono, Sungkoro & Surja with a fair opinion on all material matters. As of 31 December 2020, consolidated financial position of PT Angkasa Pura I (Persero) and its subsidiaries, as well as consolidated financial performance and cash flow for the year which ended on that date are in accordance with Indonesian Financial Accounting Standards.

In the reporting year, the Company’s revenue experienced a sharp decline due to travel restrictions as a result of the Pandemic. In addition to decreasing aeronautical revenue or revenue from aviation, non-aeronautical revenue or revenue from selling food, advertising and others also decreases. Total revenue in the reporting year decreased by 56.25% from Rp8.95 trillion to Rp3.91 trillion. Furthermore, cargo shipments decreased in line with the decrease in the number of passengers. Total cargo decreased from 427,135,421 tons to 436,048,954 tons, or decreased by 2,09%. In line with reduced flights, the operating expenses also decreased by 16.75% compared to the previous year. In the reporting year, the Company recorded a loss of Rp2.32 trillion.

PT Angkasa Pura I (Persero) performed several development activities in 2020 to improve services and facilities, including:1. The inauguration of Yogyakarta International Airport - Kulon Progo.2. Renovation at Sultan Hasanuddin Airport - Makassar, Yogyakarta

International Airport and Syamsudin Noor Airport - Banjarmasin.

3. Improved facilities for various passenger services described on page 69.

PT Angkasa Pura I (Persero) implements cost cutting in various fields by reducing variable costs while maintaining the financial health. The Company is aware that things will be hard to return to normal or may never go back to normal after COVID-19. For this reason, we will continue to strengthen our financial foundation through various innovation efforts.

Nevertheless, we received/did not receive financial assistance from the government in the reporting year. [GRI 201-4]

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Jumlah total Penumpang Menurut tujuan total Passengers by Destination

2020 2019 2018

PenumPang tiBaARRIVING PASSENGERS

Penerbangan domestikDomestic flight

14.430.897 31.244.674 39.296.275

Penerbangan internasionalInternational flight

1.584.484 8.957.044 8.062.722

total 16.015.381 40.201.718 47.358.997

PenumPang BerangKatDEPARTING PASSENGERS


12.356.292 27.845.222 35.209.341


1.703.070 8.968.047 8.312.354

total 14.059.362 36.813.269 43.521.695

Jumlah total Penumpang menurut Domestik dan internasionaltotal Passengers by Domestic and international Flight

2020 DomestikDomestic Flight

InternasionalInternational Flight

total

Penumpang tibaArriving passengers

14.430.897 1.584.484 16.015.381

Penumpang berangkatDeparting passengers

12.356.292 1.703.070 14.059.362

total 26.787.189 3.287.554 30.074.743

Jumlah total Penumpang tiba dan Berangkattotal arriving and Departing Passengers

PenumpangPassenger

DomestikDomestic Flight

InternasionalInternational Flight

total

2020Penumpang tibaArriving passengers

14.430.897 1.584.484 16.015.381


12.356.292 1.703.070 14.059.362

total 26.787.189 3.287.554 30.074.743 2019Penumpang tibaArriving passengers

31.244.674 8.957.044 40.201.718


27.845.222 8.968.047 36.813.269

total 59.089.896 17.925.091 77.014.9872018Penumpang tibaArriving passengers

39.296.275 8.062.722 47.358.997


35.209.341 8.312.354 43.521.695

total 74.505.616 16.375.076 90.880.692

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Jumlah total Penumpang Domestik yang Datang dan meninggalkan Bandaranya menurut asal Bandaratotal arriving and Departing Domestic Passengers by origin airport

Asal BandaraOrigin Airport

2020 2019 2018DatangArriving

Passenger

BerangkatDeparting Passenger

DatangArriving

Passenger


DatangArriving

Passenger


Bandara I Gusti Ngurah Rai - BaliI Gusti Ngurah Rai Airport - Bali

1.735.559 1.775.528 4.974.519 4.955.803 5.529.965 5.577.899

Bandara Juanda - SurabayaJuanda Airport - Surabaya

3.182.279 2.747.248 7.110.939 6.288.591 9.388.850 8.167.118

Bandara Sultan Hasanuddin - MakassarSultan Hasanuddin Airport - Makassar

2.910.131 1.797.572 4.940.825 3.353.765 6.045.054 4.282.251

Bandara Sultan Aji Muhammad Sulaiman Sepinggan - BalikpapanSultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

1.355.286 974.176 2.675.506 2.075.024 3.708.339 2.954.255

Bandara Frans Kaisiepo - BiakFrans Kaisiepo Airport - Biak

61.213 59.473 132.606 124.249 209.803 198.629

Bandara Sam Ratulangi - ManadoSam Ratulangi Airport - Manado

447.119 442.183 975.060 968.249 1.241.381 1.242.895

Bandara Adisutjipto - YogyakartaAdisutjipto Airport - Yogyakarta

696.851 753.522 3.209.355 3.222.540 3.986.663 3.981.309

Bandara Adi Soemarmo - SoloAdi Soemarmo Airport - Solo

269.530 272.697 780.773 783.813 1.312.166 1.298.371

Bandara Syamsudin Noor - BanjarmasinSyamsudin Noor Airport - Banjarmasin

751.663 716.282 1.634.310 1.570.087 1.959.299 1.879.673

Bandara Jenderal Ahmad Yani - SemarangJenderal Ahmad Yani Airport - Semarang

675.907 656.930 1.843.446 1.813.464 2.479.218 2.446.308

Bandara Internasional Lombok - PrayaLombok International Airport- Praya

623.182 542.415 1.314.261 1.211.141 1.640.786 1.537.422

Bandara Pattimura - AmbonPattimura Airport - Ambon

310.277 271.917 576.479 527.323 751.524 651.235

Bandara El Tari - KupangEl Tari Airport - Kupang

521.732 450.537 931.917 814.069 1.043.227 991.976

Bandara Internasional Yogyakarta - Kulon ProgoYogyakarta International Airport - Kulon Progo

508.420 486.717 144.678 137.104 - -

Bandara Sentani - JayapuraSentani Airport - Jayapura

381.748 409.095 - - - -

Jumlah total Penumpang Internasional yang Datang dan Meninggalkan Bandaranya Menurut Asal Bandaratotal arriving and Departing international Passengers by origin airport



Passenger


DatangArriving

Passenger


DatangArriving

Passenger



1.182.608 1.354.682 6.864.553 6.938.489 6.111.276 6.406.185


231.254 199.102 1.226.771 1.180.657 1.130.364 1.107.182


36.697 33.010 152.992 154.496 117.777 115.935


5.012 4.770 27.869 31.133 27.398 29.387


167 121 54 87 96 176


26.789 21.502 143.730 142.546 129.182 130.203


36.515 35.504 215.166 203.642 230.554 218.543


9.230 7.968 77.214 78.186 61.393 62.098


- - 6.097 6.112 5.489 5.497

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Passenger


DatangArriving

Passenger


DatangArriving

Passenger



22.120 20.482 114.560 114.140 107.635 108.895

Bandara Internasional Lombok - PrayaLombok International Airport- Praya

31.316 23.944 123.714 114.462 140.757 127.414


- 14 82 350 45 118


1.851 1.892 4.242 3.747 756 721


925 79 - - - -

Bandara Sentani – JayapuraSentani Airport – Jayapura

- - - - - -

Jumlah total Penumpang Domestik yang transit menurut asal Bandaratotal transit Domestic Passengers by origin airport


2020 2019 2018


145.929 352.471 112.163


441.216 819.228 1.157.549


1.319.468 2.153.778 2.976.232


409.547 620.184 829.362


29.858 52.418 81.530


1.218 908 1.819


761 11 20


1.290 2.856 1.791


21.921 75.691 78.117


10.598 21.194 20.086

Bandara Internasional Lombok - PrayaInternasional Lombok Airport - Praya

72.318 136.505 149.497


34.802 94.595 113.592


56.015 105.293 213.303

Bandara Internasional Yogyakarta - Kulon ProgoInternasional Yogyakarta Airport - Kulon Progo

- - -


48.461 - -

Jumlah total Penumpang Internasional yang transit Menurut Asal Bandaratotal transit international Passengers by origin airport


2020 2019 2018


42.407 82.298 36.226


- - -

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Penumpang Menurut Maskapai Passengers by Airline

Penumpang Menurut Kelas Passengers by Class

25%

21%14%

10%

6%

4%7%

13%

98%

2%

Lion Batik

Garuda Sriwijaya

Wings Air Asia

Citilink Lainnya|Others

Ekonomi | Economy Bisnis | Business


2020 2019 2018


- 1.138 220


-


535 53 111


- - -


- - -


- - -


- - -


- - -

Bandara Internasional Lombok - PrayaInternational Lombok Airport - Praya

- - -


- - -


1 - -


- - -


- - -

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Perilaku Penumpang/aktivitas menunggushopping Passenger Behavior/Waiting activity

Alasan tidak Belanja Reasons Not to Shop

Belanja|Shopping Tidak Butuh|No needRestoran|Restaurant Tidak menarik|Not attractive

Kopi/Teh|Coffee/Tea Bekal|ProvisionMembaca|Reading Lainnya|Others

Media Sosial|Social Media Tidak cukup waktuNot enough time

Merokok|Smoking

Refleksi|Reflection TV

Lainnya|OthersBrowsing

36%

5%

7%

23%32%

48%

13%

5% 3%

2%

4%5% 8%

8%

1%

tujuan PerjalananPassengers by travel Purpose

transportasi ke Bandara transportation to the airport

8%

Kendaraan Pribadi | Private Bus | Bus

Mobil Kantor | Office Car Taksi Argo | Metered

Taxi Online | Online Taxi Ojek Online | Online Ojek

Kendaraan Sewa | Rent Lainnya|Others

Kereta Api | Train

Pribadi | Private Bisnis | Business

Dinas | Service Lainnya|Others

Wisata | Recreation

50%

4%

11%

27%

15%

4%

4%4%

3%

16% 1%

36%

1%

Profi

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Profesi Profession

Jenis Kelamingender

Pegawai Swasta|Private employeePria |Male Tenaga Kerja|Labor

Pegawai Negeri Sipil|Civil servantWanita |Female Professional

Wirausaha|Entrepreneur TNI/POLRI

Pelajar|Student Lainnya|Others

Pegawai BUMN|SOE employee

8%39%

14% 11%

31%

8%

3%

8%

3%

14%

61%

≥20

7%

10-20

17%

510

22%

2-51

34%

47%

Perjalanan udara (Kali/tahun)air travel (times/Year)

Lainnya|Otehrs

26%

3%

Jog

3%

BOJ

3%

BPN

3%

KLL

4%

SN

6%

CPS

6%

hLP

8%

uPg

Bandar Udara tujuanDestination airport

26%

13%Cg

K

SUB

≥120

18%

90-120

23%

60-90

12%

30-40

29%

tiba Sebelum Berangkat (Menit)arrifal Prior to take off (minute)

+30

14%

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Jumlah total Pesawat Internasional Mendarat Menurut Jenisnya (Datang) total Landing international aircraft by aircraft type (arrival)

Jenis PesawatType of Aircraft

2020 2019 2018

Pesawat komersialCommercial aircraft

11.676 50.329 49.818

Pesawat kargoCargo aircraft

231 227 247

Pesawat pemerintahGovernment aircraft

9 86 157

Pesawat lainnyaOther aircrafts

24 28 31

total 11.940 50.670 50.253

*Catatan : angka pesawat 2020 tanpa memperhitungkan pesawat dari DJJ karena masih belum ada di system data trafik*Note: Total aircrafts in 2020 does not include total aircrafts from DJJ because it has not been in the traffic data system.

PenerBangan FLight [GRI-AO2]

Bandara kami menjadi pusat penghubung ekonomi dari berbagai kota dan negara. Namun demikian, pandemi memberi dampak negatif pada bandara karena ditengarai berperan sebagai faktor transmisi COVID-19. Walaupun kami telah menerapkan berbagai protokol kesehatan yang dibutuhkan, namun masyarakat masih ragu untuk bepergian, sehingga jumlah penerbangan pada tahun 2020 menurun, mengikuti jumlah penumpang.

Our airport is the economic hub for various cities and countries. However, the pandemic had a negative impact on the airports because passengers were afraid to fly due to COVID-19. Despite the implementation of the necessary health protocols by the Company, people were still hesitant to travel resulting in the decrease in total flights in 2020, following the decrease in total passengers.

Jumlah total Pesawat Domestik mendarat menurut Jenisnya (Datang) total Landing Domestic aircraft by aircraft type (arrival)


2020 2019 2018


157.478 282.127 338.326


3.081 1.215 675


20.602 18.465 21.842


2.210 1.135 2.655

total 183.371 302.942 363.498

* Catatan : angka pesawat 2020 tanpa memperhitungkan pesawat dari DJJ karena masih belum ada di system data trafik* Note: Total aircrafts in 2020 does not include total aircrafts from DJJ because it has not been in the traffic data system.

Profi

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Jumlah total Pesawat Domestik meninggalkan Bandara menurut Jenisnya (Berangkat) total take off Domestic aircraft by aircraft type (Departure)


2020 2019 2018


157.525 285.357 338.745


2.961 1.039 470


21.008 18.178 22.235


2.178 1.129 2.593

total 183.672 302.703 364.042


Jumlah total Pesawat Internasional Meninggalkan Bandara Menurut Jenisnya (Berangkat) total take off international aircraft by aircraft type (Departure)


2020 2019 2018


11.722 50.380 49.821


318 403 450


11 75 161


31 29 35

total 12.082 50.887 50.467


Jumlah total Pesawat Mendarat dan Meninggalkan Bandara Menurut Jenisnya (Datang Berangkat) total Landing and take off aircrafts by aircraft type (arrival & Departure)


DomestikDomestic

InternasionalInternational

2020Pesawat komersialCommercial aircraft

315.003 23.398


6.042 549


41.610 20


4.388 55

Total 367.043 24.0222019Pesawat komersialCommercial aircraft

1.882.295 288.592


4.082 2.002


129.884 570


19.192 235

Total 2.035.453 291.396


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KargoCargo

[gri-ao3]

Selama masa pandemi COVID-19 pengiriman barang/kargo menjadi peranan penting untuk mendukung ketersediaan logistik nasional khususnya kebutuhan dasar masyarakat agar tetap terjaga. Adanya pembatasan untuk pergerakan orang membuat penurunan pergerakan transportasi udara, namun untuk mendukung agar logistik tetap berjalan melalui transportasi udara, Pemerintah mengeluarkan Surat Edaran No. SE. 17 Tahun 2020 tentang Pesawat Konfigurasi Penumpang Yang Digunakan Untuk Mengangkut Kargo di Dalam Cabin Penumpang (Passenger Compartment).

Namun demikian, pengiriman barang/kargo masih mengalami penurunan meskipun tidak signifikan, hal itu akibat adanya kelesuan ekonomi global. Menanggapi adanya kondisi seperti saat ini, PT Angkasa Pura I (Persero) melakukan beberapa upaya untuk tetap mendukung peningkatan pelayanan pengiriman kargo diantaranya :1. Perbaikan fasilitas di Terminal Kargo dan Pos.2. Menerapkan protokol kesehatan dalam pengelolaan kargo.3. Melakukan sterilisasi pada ruang penyimpanan kargo.4. Melakukan diversifikasi bisnis oleh Anak Perusahaan (PT Angkasa Pura Logistik) dalam penyediaan pesawat khusus

kargo untuk mendukung pengiriman kargo udara.

Pada tahun pelaporan, lalu lintas kargo naik 2,09% dari 427,136 ton tahun 2019 menjadi 436,049 ton. Angka ini adalah jumlah kargo barang, namun tidak termasuk kargo koper penumpang yang masuk pada badan pesawat, karena koper penumpang ditangani oleh maskapai penerbangan masing-masing. Berikut ini data mengenai kargo yang dikelola oleh PT Angkasa Pura I (Persero).

During the COVID-19 pandemic, the shipments of goods/cargo played an important role in supporting the availability of national logistics, especially to maintain the basic needs of the community. Restrictions on people movement reduced air transportation movements. To support logistics shipment through air transportation, the Government issued a Circular No. SE. 17 of 2020 concerning Aircraft Configured for the Carriage of Passenger to Transport Cargo in the Passenger Cabin (Passenger Compartment).

However, shipments of goods/cargo experienced a decline, although not significant, this was due to the global economic downturn. Responding to current conditions, PT Angkasa Pura I (Persero) has made several efforts to continue to support the improvement of cargo shipment services including:1. Repair facilities at Cargo and Postal Terminal.2. Implement health protocols in cargo management.3. Perform sterilization in cargo storage room.4. Diversify the business by the subsidiary (PT Angkasa Pura

Logistik) in providing special cargo aircraft to support air cargo shipments.

In the reporting year, cargo traffic increased by 2.09% from 427,136 tons in 2019 to 436,049 tons. This figure is the number of cargo, but does not include passenger luggage entering the fuselage handled by the respective airlines. The following is data on cargo managed by PT Angkasa Pura I (Persero).

Januari

JanuaryFe

bruari

February Maret

March April

April Mei

May Juni

June Juli

JulyAgustu

s

August

September

September

Oktober

October

November

November

Desember

December

0

10.000

20.000

30.000

40.000

50.000

60.000

70.000

80.000

total Pergerakan Lalu Lintas Angkutan Udara tahun 2019 dan tahun 2020 (Audited) total Air transport Movements in 2019 and 2020 (Audited)

2019 2020

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Jumlah Kargo Domestik yang tiba dan meninggalkan Bandara menurut Jenis Penerbangan (ton)total arriving and Departing Domestic Cargos by Flight type (ton)

Jenis PesawatFlight Type

2020 2019 2018


393.503 305.187 387.272


42.546 121.949 70.477

total 436.049 427.136 457.749

Jumlah Kargo Domestik yang tiba di Bandara menurut Cara Penerbangan (ton)total arriving Domestic Cargo by aircraft type (ton)


2020 2019 2018

Kargo oleh pesawat komersialCargo by commercial aircraft

122.819.380 152.201.735 199.510.300

Kargo oleh pesawat kargoCargo by cargo aircraft

26.205.919 9.585.500 5.912.773

Kargo oleh pesawat pemerintahCargo by government aircraft

5.116 54.827 13.031

Kargo oleh pesawat lainnyaCargo by other aircraft

32.567 1.688 689

Total 149.062.982 161.843.750 205.436.793

* Catatan : angka kargo 2020 tanpa memperhitungkan kargo dari DJJ karena masih belum ada di system data trafik sehingga tidak dapat diketahui pergerakan kargo menurut jenis penerbangan

* Note: Total aircrafts in 2020 does not include total aircrafts from DJJ because it has not been in the traffic data system.

Jumlah Kargo Domestik yang meninggalkan Bandara menurut Cara Penerbangan (ton)total Departing Domestic Cargo by aircraft type (ton)


2020 2019 2018


113.307.356 142.513.222 181.312.841


5.685.362 770.788 518.711


8.024 46.593 12.586


150.444 12.208 2.862

Total 119.151.186 143.342.811 181.847.000


Jumlah Kargo Internasional yang tiba di Bandara Menurut Cara Penerbangan (ton)total arriving international Cargo by aircraft type (ton)


2020 2019 2018


16.575.335 57.694.883 28.852.453


2.096.951 2.112.582 2.924.496


- 4 -


- 23 -

Total 18.672.286 59.807.492 31.776.949


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Jumlah Kargo Internasional yang Meninggalkan Bandara Menurut Cara Penerbangan (ton)total Departing international Cargo by aircraft type (ton)


2020 2019 2018


22.682.627 61.932.803 38.422.566


1.191.422 207.200 277.612


- 794 -


- - -

total 23.874.049 62.140.797 38.700.178

*Catatan: angka pesawat 2020 tanpa memperhitungkan pesawat dari DJJ karena masih belum ada di system data trafik*Note: Total aircrafts in 2020 does not include total aircrafts from DJJ because it has not been in the traffic data system.

Secara umum, kami menerapkan prosedur pemeriksaan untuk menjaga keamanan kargo berupa Prosedur Pelayanan, Pengawasan, Pengendalian dan Pemeriksaan Keamanan Kargo dan Pos:1. Personel Airport Security melakukan pemeriksaan terhadap

Tanda Ijin Masuk orang berupa PAS Orang dan/atau Surat Muatan Udara serta Tanda Ijin Masuk Kendaraan berupa Tanda Ijin Masuk Pengangkut.

2. Personel Airport Security melakukan pemeriksaan terhadap orang dan barang bawaannya menuju ke Daerah Keamanan Terbatas (Security Restricted Area) dengan menggunakan peralatan keamanan atau secara manual dalam upaya mencegah terjadinya tindakan yang melawan hukum.

3. Personel Airport Security wajib melakukan Personel Airport Security wajib melakukan pengendalian keamanan terhadap kendaraan pengangkut Kargo dan Pos dari Regulated Agent (RA) dengan melakukan pemeriksaan terhadap kelengkapan dan kesesuaian:a. Surat Muatan Udara (SMU).b. Deklarasi Keamanan Kiriman (Consignment Security

Declaration/CSD).c. Keutuhan label kendaraan dan segel kendaraan Pengangkut

serta pencocokan nomor registrasi.d. Pemeriksaan Tanda Ijin Masuk Orang.e. Pemeriksaan Tanda Ijin Kendaraan Pengangkut.

4. Personel Airport Security melakukan langkah pemeriksaan keamanan terkait peraturan Badan Usaha Angkutan Udara (BUAU) dan Perusahaan Angkatan Udara Asing (PAUA).a. Melakukan pemeriksaan dokumen pengangkutan berupa:

Surat Muatan Udara (SMU), Pemberitahuan Tentang Isi (PTI) dan dokumen lainnya.

b. Melakukan pemeriksaan keamanan terhadap seluruh barang kargo dan pos dengan menggunakan peralatan keamanan atau pemeriksaan secara manual.

In general, we apply inspection procedures to maintain cargo safety, including Service Procedure, Supervision, Control and Inspection of Cargo and Postal Security:1. Airport Security Personnel conduct inspection on Person Entry

Permit in the form of person’s pass and/or Air Cargo Letter and Vehicle Entry Permit in the form of Transport Vehicle Entry Permit.

2. Airport Security Personnel conduct inspection on persons and their belongings to the Security Restricted Area by using security equipment or manually in an effort to prevent unlawful acts.

3. Airport Security Personnel are required to exercise security control on Cargo and Post transport vehicles from Regulated Agent (RA) by conducting inspection on the completeness and suitability of:

a. Air Cargo Letter (SMU).b. Consignment Security Declaration (CSD).

c. Intactness of vehicle label and seal of the transport vehicle as well as the registration number matching.

d. Inspection of Person Entry Permit. e. Inspection of Transport Vehicle Permit.

4. Airport Security personnel conduct security inspection measures related to Air Transport Business Entity (BUAU) and Foreign Air Transport Company (PAUA) regulations, as follows: a. Performing inspection on the transportation documents

in the form of: Air Cargo Letter (SMU), Notification of Contents (PTI) and other documents.

b. Performing security inspection on all cargos and postal items using security equipment or manual inspection.

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c. Setiap barang kargo dan pos yang telah dilakukan pemeriksaan dengan menggunakan mesin X-Ray wajib dilakukan pemeriksaan lanjutan (sekunder) dengan peralatan Explosive Trace Detector (ETD) secara random (acak) sebanyak 10 % dan apabila terjadi ancaman meningkat akan ditingkatkan sesuai dengan tingkat ancaman.

d. Menerbitkan Deklarasi Keamanan Kiriman (Consignment Security Declaration).

e. Memasang label pemeriksaan keamanan (Label Security Check) terhadap barang kargo dan pos yang telah dilakukan pemeriksaan keamanan.

5. Personel Airport Security melakukan pengawasan dan pengendalian keamanan di Terminal Kargo dan Pos dengan cek fisik dan/atau menggunakan kamera CC TV.

6. Melakukan pencatatan terhadap seluruh kegiatan pengendalian keamanan di Terminal Kargo dan Pos.

c. All inspected cargos and postal items using an X-Ray machine must be subjected to secondary inspection with Explosive Trace Detector (ETD) randomly of 10% and if the threat increases, then the inspection will be increased according to the level of threat.

d. Issuing Consignment Security Declaration.

e. Attaching Label Security Check on cargo and postal items that have been subjected to security inspection.

5. Airport Security personnel conduct surveillance and security control at Cargo and Post Terminal by physical check and/or using CCTV cameras.

6. Keeping records of all security control activities at the Cargo and Post Terminal.

RANtAI PASOKAN suPPLY Chain [GRI 102-9]

PT Angkasa Pura I (Persero) bekerja sama dengan berbagai perusahaan sebagai penyedia barang dan/atau jasa yang menjadi bagian dari rantai bisnis kami. Penyedia barang dan/atau jasa tersebut menyediakan berbagai barang dan/atau jasa yang dibutuhkan dalam operasional kami, dan seluruh penyedia barang/jasa PT Angkasa Pura I (Persero) dipilih melalui screening dalam faktor lingkungan, sesuai Konsep Keputusan Direksi mengenai green procurement atau pengadaan barang dan/atau jasa yang ramah lingkungan yang sedang disusun. Kami menetapkan syarat-syarat lingkungan dan sosial dalam kontrak dengan para penyedia barang dan/atau jasa tersebut untuk memastikan praktik keberlanjutan dalam rantai pasokan kami. Ada sekitar 3.699 penyedia barang dan/atau jasa yang terlibat dalam rantai pasokan kami.

PT Angkasa Pura I (Persero) collaborates with various companies as suppliers that are part of our business chain. The suppliers provide goods and/or services needed in our operations, and all suppliers of PT Angkasa Pura I (Persero) were selected through screening of environmental requirements in accordance with the Decree of Board of Directors on green procurement or procurement of environmentally friendly products and services. We established environmental and social requirements in contracts with suppliers to ensure sustainable practices in our supply chain. A total of 3,699 suppliers were engaged in our supply chain.

We prioritized local suppliers or suppliers domiciled in Indonesia. Budget percentage used for local suppliers was 100% (whole budget) [GRI 204-1]. The selection of suppliers was carried out in a transparent manner through Vendor Management System.

ProPorsi PengeLuaran untuK PemasoK LoKaL ProPortion oF eXPenDiture For LoCaL suPPLiers [GRI 204-1]

Kami mengutamakan pengadaan barang dan/atau jasa lokal, yaitu penyedia yang berdomisili di Indonesia. Anggaran yang digunakan untuk penyedia barang dan/atau jasa adalah 100% (seluruh anggaran) [GRI 204-1]. Pemilihan penyedia barang dan/atau jasa dilakukan secara transparan melalui Vendor Management System.

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Kami berupaya memberikan layanan terbaik, karena kepuasan dan

kenyamanan pelanggan menjadi tolok ukur keberhasilan bisnis

kebandarudaraan.

Mengembangkan Layanan yang ekselen

04



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Mengembangkan Layanan yang ekselen

Delivering excellent service We strive to provide the best service, as customer satisfaction and

comfort are the indicator of success of airport businesses



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KeBiJaKan LaYananserviCe PoLiCY

PT Angkasa Pura I (Persero) hadir untuk memberi kemudahan bagi bisnis dan masyarakat Indonesia untuk melakukan kegiatannya. Kualitas yang kami hadirkan memiliki dampak langsung maupun tidak langsung pada kegiatan ekonomi, pariwisata, maupun meningkatkan hubungan dalam keluarga. Untuk itu, kami terus berupaya untuk meningkatkan pelayanan dengan cara pembangunan bandara dan melengkapi berbagai fasilitasnya.

Dampak layanan bandara sangat penting dalam pertumbuhan ekonomi suatu bangsa, terutama dalam negara kepulauan seperti Indonesia yang membutuhkan sarana untuk menghubungkan satu pulau dengan lainnya dalam waktu yang cepat. Namun demikian, kami juga menyadari bahwa keberadaan bandara memberikan dampak “noise” atau kebisingan, serta polusi udara dalam taraf tertentu. Untuk itu, PT Angkasa Pura I (Persero) senantiasa memerhatikan dampak lingkungan dan sosial yang diakibatkan oleh keberadaan bandara kami, dan memastikan bahwa dampak tersebut masih dalam taraf yang diijinkan oleh peraturan dan perundangan yang berlaku. [OJK F.28]

Kami memastikan bahwa layanan yang kami berikan memerhatikan prinsip layanan yang adil dan setara, yaitu layanan yang transparan, ekselen dan sesuai dengan kebutuhan para penumpang. Untuk itu, kami menerapkan penggunaan teknologi terkini untuk memudahkan para penumpang. Selain itu, kami melakukan survei demografi penumpang untuk mengetahui kecenderungan perilaku dan kebutuhan mereka, sehingga kami dapat melakukan perbaikan dan peningkatan layanan yang terus-menerus. [OJK F.17]

Seluruh layanan kami telah dievaluasi keamanannya bagi para pelanggan kami, yaitu mitra dan para penumpang. Kami mewujudkan hal ini terutama dengan memastikan penerapan protokol kesehatan yang ketat pada masa pandemi ini, seperti yang dijelaskan di bab berikut ini. [OJK F.27]

PT Angkasa Pura I (Persero) is present to facilitate businesses and Indonesian people to carry out their activities. Our service quality has a direct or indirect impact on economic and tourism activities, as well as improves family relationships. For this reason, we continue to strive to improve our services through airport development and facilities improvement.

The impact of airport services is highly important in the economic growth of a nation, especially in an archipelagic country like Indonesia which requires means of connecting one island to another in a short time. However, we also realize that the existence of airports has an impact on “noise”, and air pollution to a certain extent. For this reason, PT Angkasa Pura I (Persero) always pays attention to the environmental and social impacts caused by the existence of our airports, and ensures that these impacts remains within the level permitted by the prevailing laws and regulations.[OJK F.28]

We ensure that our services adhere to the principles of fairness and equality, namely transparent and excellent services in accordance with the needs of passengers. For this reason, we have used the latest technology to facilitate passengers. In addition, we conducted passenger demographic surveys to determine their behavioral trends and needs, so that we can make continuous improvements and service improvements. [OJK F.17]

All of our services have been evaluated for safety for our customers, namely partners and passengers. We made this possible primarily by ensuring strict implementation of health protocols during the pandemic, as described in the following chapter. [OJK F.27]

meLinDungi PenumPang PaDa masa PanDemiProteCting Passengers During the PanDemiC

Menyadari pentingnya penerbangan sehat, beberapa bandara kami menyediakan layanan test PCR dan rapid test antigen untuk mendukung penerbangan sehat pada masa liburan, terutama liburan Natal dan tahun baru 2021. Rapid test antigen menjadi syarat untuk melakukan perjalanan udara ke berbagai bandara. Layanan ini diharapkan dapat mempermudah dan mendukung calon penumpang pesawat udara untuk menerapkan penerbangan yang sehat dan aman.

Realizing the importance of healthy flights, PT Angkasa Pura I (Persero) provides PCR test and antigen rapid test services at several of its airports to support healthy flights during the holiday period, especially the Christmas and New Year 2021 holidays. Rapid antigen tests are a requirement for air travel to various airports. This service is expected to facilitate and support prospective aircraft passengers to implement a healthy and safe flight.

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1. Layanan PCR test terdapat di 2 (dua) bandara, yaitu Bandara I Gusti Ngurah Rai, Bali, dan Bandara Sultan Hasanuddin, Makassar, dengan biaya Rp900.000 dan hasil yang bisa didapatkan dalam 48 jam.

2. Layanan rapid test antigen disediakan di 7 (tujuh) bandara yaitu Bandara I Gusti Ngurah Rai Bali, Bandara Jenderal Ahmad Yani Semarang, Bandara Sultan Hasanuddin Makassar, Bandara Juanda Surabaya, Bandara Adisoemarmo Solo, dan Bandara Syamsudin Noor Banjarmasin, dengan biaya sekitar Rp170.000 dan hasil bisa diperoleh dalam waktu 1 (satu) jam.

3. Rapid test antibody disediakan di 11 bandara dengan biaya sekitar Rp85.000.

PT Angkasa Pura I (Persero) juga memastikan penerapan protokol kesehatan yang ketat demi menjaga kesehatan penumpang maupun karyawan kami, terutama pada masa liburan. Kami membangun Posko Monitoring Angkutan Natal dan Tahun Baru 2020-2021 untuk memastikan implementasi protokol kesehatan secara ketat di 15 bandara kami, terhitung tanggal 18 Desember 2020 hingga 4 Januari 2021.

LaYanan PeLangganCustomer serviCe [OJK F.26]

1. PCR test services are available at 2 (two) airports, namely I Gusti Ngurah Rai airport, Bali and Sultan Hasanuddin Airport, Makassar at a cost of Rp900,000 and the test results can be obtained for a maximum of 48 hours.

2. Rapid antigen test services are available at 7 (seven) airports, namely I Gusti Ngurah Rai Bali Airport, Jenderal Ahmad Yani Airport Semarang, Sultan Hasanuddin Banjarmasin Airport, Juanda Surabaya Airport, Adi Soemarmo Solo Airport, and Syamsudin Noor Banjarmasin Airport, at a cost of Rp170,000 and the test results can be obtained within 1 (one) hour

3. Rapid test antibody is available at 11 airports at a cost of Rp85,000.

PT Angkasa Pura I (Persero) also ensures the implementation of strict health protocols in order to maintain the health of passengers and employees, especially during holidays. The Company established a 2020-2021 Christmas and New Year Transport Monitoring Post to ensure strict implementation of health protocols at 15 airports, from December 18, 2020 to January 4, 2021.

The reason to use airport services is mostly to visit family. Thus, we ensure that our airports anticipate and provide the different needs of passengers, such as:

Sebagian besar alasan orang menggunakan jasa bandara adalah untuk saling mengunjungi keluarga. Untuk itu, kami memastikan bahwa bandara-bandara kami mengantisipasi dan menyediakan berbagai kebutuhan para penumpang, seperti:

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multi sensory room [G4-DMA]Ruang Multi Sensory Room adalah ruang tunggu penyandang autis di Bandara Jenderal Ahmad Yani, Semarang. Kami menyadari bahwa para penyandang autis sangat sensitif terhadap suara yang keras dan situasi yang ramai. Untuk itu, kami menyediakan ruangan khusus, agar mereka dapat merasakan ketenangan dan kenyamanan menunggu.

Ruang yang berukuran 3,6 meter x 10 meter ini cukup luas dengan fasilitas lengkap seperti matras di lantai dan di dinding untuk mendorong indra peraba, lantunan instrumen musik untuk membangkitkan indra pendengar, bola gym untuk mendukung gerakan, dan lampu LED berwarna warni untuk memicu indra visual. Ruangan ini diharapkan dapat memberikan stimulan yang menenangkan, mengurangi ketegangan, dan temper tantrum dari seseorang dengan spektrum autisme.

Ruangan multi sensory room terdiri dari ruangan putih (white room) dan ruangan gelap (black room). Ruangan putih berguna untuk menciptakan rasa aman, santai, dan nyaman, sedangkan ruangan gelap berguna untuk meningkatkan kemampuan sensoris, orientasi dan koordinasi para penyandang autis.

Special Needs Service Holding Room [G4-DMA]

multi sensory room [G4-DMA]The Multisensory Room is a waiting room provided for passengers with autism at Jenderal Ahmad Yani Airport, Semarang. We realize that children with autism are highly sensitive to loud noises and crowds. For this reason, we provide a special room to give a sense of calm and comfort while waiting for boarding time.

The 3.6 x 10 meters room is spacious with complete facilities such as mattresses installed on the floor and walls to stimulate sense of touch, musical instruments to stimulate auditory sense, gym balls to stimulate sense of movement, and colorful LED lights to stimulate visual sense. The room is expected to create a sense of relaxation, overcome tension, and prevent temper tantrums to children with the autism spectrum.

The multi sensory room consists of the white room and the dark room. The white room is useful for creating a sense of security, relaxation, and comfort, while the dark room is useful for improving sensory abilities, orientation and coordination of children with autism.

special needs service holding room [G4-DMA]

Ruangan atau area SNS (Special Needs Service) ini adalah ruangan atau area khusus yang disediakan untuk para penumpang dengan kebutuhan khusus di area check in terminal penumpang, di 6 (enam) bandara PT Angkasa Pura I (Persero) . Ruang ini dilengkapi dengan fasilitas kursi, meja, bean bag, dan kasur dengan suasana yang nyaman dan tenang bagi penumpang. Diharapkan fasilitas ini memberikan nilai tambah, tidak hanya bagi para penumpang, melainkan juga para mitra kerja, mitra usaha, dan pengelola bandara. Kami terus mengembangkan Special Needs Service Holding Room untuk bandara-bandara lainnya.

Special Needs Services (SNS) Holding Room is a special room or area provided for passengers with special needs in the passenger terminal check-in area at 6 (six) airports of PT Angkasa Pura I (Persero). The room is equipped with chairs, tables, bean bags and mattresses with a comfortable and calm ambience for passengers. It is hoped that this facility will provide added value, not only for passengers, but also for work partners, business partners, and airport managers. We continue to develop Special Needs Service Holding Rooms for other airports.

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Inovasi Layanan DifabelMelakukan perjalanan bagi para difabel memberikan tantangan tersendiri. PT Angkasa Pura I (Persero) menyediakan berbagai fasilitas yang dapat menunjang aksesibilitas dan mobilitas mereka. Secara khusus, kami mengembangkan aplikasi pemesanan fasilitas difabel secara online di Bandara Internasional Syamsudin Noor Banjarmasin. Selain itu, PT Angkasa Pura I (Persero) juga menyediakan layanan kursi roda, transportasi, bus pengantar dari bandara menuju tangga pesawat, dan lainnya. Para penumpang disabilitas juga dapat meminta bantuan staff dalam proses check-in dan mengantarnya hingga ke kursi penumpang.

Buku Panduan Disabilitas [G4-DMA]Panduan ini disediakan berupa e-book di laman kami (www.ap1.co.id), bagi para penyandang disabilitas dan keluarga mereka yang hendak mengadakan perjalanan, agar dapat mempersiapkannya dengan baik. Kami menyediakan tiga panduan: 1. Panduan Pelayanan Penumpang Berkebutuhan khusus

Spektrum Autisme di Bandar Udara.2. Panduan Pelayanan Penumpang Berkebutuhan Khusus di

Bandar Udara.3. Panduan Pengalaman Penumpang di bandara PT Angkasa Pura

I (Persero). Untuk memastikan agar setiap personil bandara kami dapat memberikan layanan prima pada pengguna jasa, khususnya para penyandang disabilitas dan autis, PT Angkasa Pura I (Persero) mengadakan sosialisasi dan bimbingan teknis mengenai buku panduan ini serta pelaksanaan di lapangan.

Disability service innovationFor people with disabilities, traveling presents its own challenges. PT Angkasa Pura I (Persero) provides various facilities to support their accessibility and mobility. In particular, we developed an online disability facility booking app at Syamsudin Noor International Airport, Banjarmasin. In addition, PT Angkasa Pura I (Persero) also provides wheelchair services, transportation, buses to transport passengers with disability from the airport to aircraft, and other facilities. Passengers with disability can also ask staff for assistance in the check-in process and escort them to the passenger seat.

guidebook [G4-DMA]The guidebook is available in the form of an e-book on our website (www.ap1.co.id), for persons with disabilities and their families who wish to travel, so that they can be well prepared. We provide three guidebooks:1. Guidebook for Special Needs Services for children with Autism

Spectrum at the Airport,2. Guidebook for Special Needs Services at the Airport,

3. Guidebook for Passenger Experience at PT Angkasa Pura I (Persero) Airport.

To ensure that all airport personnel provide excellent service to service users, especially those with disabilities and autism, PT Angkasa Pura I (Persero) has conducted socialization and technical guidance on the guidebooks and its implementation in the field.

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Live Chat Kami menyediakan layanan untuk menjawab pertanyaan calon penumpang dan pengguna jasa lainnya secara online dan live. Dengan aplikasi ini diharapkan para pengguna jasa dapat langsung terhubung dengan petugas secara live dan real time, sehingga meningkatkan kepuasan mereka. Layanan live chat ini merupakan peningkatan dari fitur layanan suara pelanggan (voice of customer). Fasilitas live chat dapat diakses melalui laman kami (www.ap1.co.id), dengan alur sebagai berikut:

Lost and Found SystemSeringkali para pengguna jasa lupa menaruh sesuatu atau kehilangan barang di bandara. Kami menyediakan lost and found system untuk memudahkan mereka menyampaikan keluhan atas ketinggalan dan/atau kehilangan barang di bandara, lalu melakukan “tracking” atau mengetahui informasi di mana barang mereka berada. Layanan ini merupakan kolaborasi antara unit airport security dan information technology yang diharapkan dapat mempercepat pengguna jasa mendapatkan kembali barang mereka.

Boarding Pass Scanner (Flap Barrier)Alat pemindai otomatis ini disediakan untuk memberikan kemudahan bagi para penumpang untuk melakukan pemindaian boarding pass tanpa harus mengantre. Mereka dapat memindai boarding pass dalam bentuk cetak (kertas), maupun dalam bentuk soft file dalam telepon genggam mereka. Selain memudahkan, fitur ini juga mempercepat proses keberangkatan penumpang. Hingga saat ini, kami menyediakan 24 boarding pass scanner di Bandara I Gusti Ngurah Rai Bali.

Tourism Information Center (TIC)Bekerja sama dengan Kementerian Pariwisata, PT Angkasa Pura I (Persero) berupaya memajukan pariwisata di setiap daerah di mana bandara kami berada. Layanan TIC ini menjadi tempat untuk bertanya dan/atau mengetahui berbagai seluk beluk wisata di daerah tersebut: atraksi wisata, lokasi wisata, kuliner, akomodasi, transportasi, dan informasi lainnya. Kami menyediakan berbagai leaflet atau sarana promosi cetak yang menarik, di samping layar monitor yang memutar informasi pariwisata setempat. Para pengguna jasa juga dapat berbincang-bincang dengan Duta

Live Chat We provide an online and live messaging service to answer questions for prospective passengers and other service users. Through this app, it is expected that service users can connect directly with the airport officials in live and real time, thereby increasing their satisfaction. The live chat service is an upgrade of Voice of Customer Service feature. Live chat facility can be accessed through our website (www.ap1.co.id), with the following flowchart:

Lost and Found SystemIf service users forgot or lose something at the airport, we provide a lost and found system to facilitate service users in reporting their lost items at the airport. Then, we track or find out information on where their items are located. This service is provided in a collaboration between Airport Security and Information Technology work unit which is expected to speed up service users to get their items back.

Boarding Pass Scanner (Flap Barrier)The automatic pass scanner is provided to facilitate passengers in scanning their boarding pass automatically without having to queue. They can scan boarding pass in printed form (paper), as well as in soft file on their mobile phones. In addition to facilitate service users in scanning boarding pass, this feature also speeds up the process of passenger departure. Until now, we provide 24 boarding pass scanners at I Gusti Ngurah Rai Bali Airport.

tourism information Center (tiC)In collaboration with the Ministry of Tourism and Creative Economy, PT Angkasa Pura I (Persero) seeks to advance tourism in all regions nearby the airports. TIC counter is a place to ask questions and/or find out various ins and outs of tourism in the area: tourist attractions, tourist sites, culinary delights, accommodation, transportation, and other information. We provide a variety of leaflets or attractive print advertisements, in addition to a monitor screen to display local tourism information. Service users can also get information from The Company Airport Ambassador and

Bantuan Unit Terkait

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COO

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Bandara PT Angkasa Pura I (Persero) dan petugas Dinas Kebudayaan dan Pariwisata yang siap untuk menjelaskan berbagai atraksi wisata yang menarik.

Fasilitas hiburanBagi anak-anak, kami menyediakan Kid Zone sebagai tempat mereka bermain, sehingga mereka tidak merasa bosan menunggu. Kami juga menyediakan bioskop di Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan, agar waktu menunggu menjadi saat yang menyenangkan dan menghibur.

X-Ray Automated Tray Return System (X-ray atrs)

officials of the Culture and Tourism Department who are ready to provide information related to tourist attractions.

entertainment FacilitiesThe Company provides a Kid Zone for kids to play, so they don not get bored while waiting. We also provide a Cinema facility at Sultan Aji Muhammad Sulaiman Sepinggan airport, Balikpapan, so that passengers have a fun and entertaining time while waiting.

X-ray automated tray return system (X-ray atrs)

Penggunaan X-Ray ATRS dalam memindai penumpang dan bagasi memiliki manfaat sebagai berikut:1. Meningkatkan efisiensi operasional.2. Mempercepat proses pemeriksaan barang dan calon

penumpang.3. Meningkatkan keakuratan dan menurunkan waktu antrean.4. Meningkatkan keamanan dan layanan publik.5. Dirancang secara ergonomis untuk digunakan oleh personil

keamanan dan publik.6. Dapat memberikan dashboard statistik utilisasi perangkat

x-ray.7. Dapat diintegrasikan dengan berbagai produk x-ray.

Alat pemindai dengan teknologi tingkat tinggi ini disediakan di area Screening Check Point (SCP) di terminal keberangkatan internasional bandara I Gusti Ngurah Rai, Bali, untuk meningkatkan kepuasan pelanggan atas layanan yang cepat dan aman. Bila x-ray konvensional hanya mampu memeriksa rata-rata 155 tray per jam, maka x-ray ATRS dapat memeriksa 285 tray per jam, bahkan 410 tray per jam dalam masa-masa sibuk (peak hour). Dengan demikian, fasilitas ini mempercepat proses pemeriksaan 3,83 kali lebih cepat dibandingkan dengan cara konvensional.

The use of X-Ray ATRS in scanning passengers and baggage has the following benefits:1. Improving operational efficiency.2. Speeding up the process of checking goods and prospective

passengers.3. Increasing accuracy and decreasing queue time.4. Improving security and public services.5. Ergonomically designed for use by security personnel and

public.6. Providing a statistical dashboard on x-ray device utilization.

7. Can be integrated with various x-ray products.

The high-tech scanner is provided in the Screening Check Point (SCP) area of the international departure terminal at I Gusti Ngurah Rai airport, Bali to increase customer satisfaction with fast and safe services. If conventional x-ray is only able to check an average of 155 trays per hour, then x-rays ATRS is able to check up to 285 trays per hour with maximum capability during peak hours of 410 trays per hour. Thus, the facility can speed up the screening process 3.83 times faster than conventional x-ray.

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Fasilitas ini juga mendatakan keuntungan serta layanan yang prima bagi maskapai penerbangan, dengan cara meningkatkan ketepatan waktu keberangkatan, mengurangi kerugian karena keterlambatan akibat antrian pemeriksaan, serta meningkatkan keamanan melalui fungsi smartview, explosive trace detector dan body scanner. Smartview dapat mengidentifikasi barang yang berpotensi membahayakan dalam waktu singkat serta akurat, untuk kemudian memisahkan jalur bagasi tersebut sehingga proses pemeriksaan dapat berjalan dengan cepat tanpa menyebabkan antrean panjang.

Dampak positif lain dari alat ini yaitu berkurangnya waktu antrean memberi waktu bagi penumpang untuk beristirahat atau berbelanja sambil menanti waktu penerbangan mereka. Dengan demikian, alat ini mengurangi tingkatan stres para penumpang.

Digital Meeting Point

Sistem digital meeting point ini merupakan aplikasi yang tersedia di bandara I Gusti Ngurah Rai dan berfungsi untuk memudahkan pertemuan antara penumpang dengan penjemput. Digital meeting point ini berupa layar lebar (big screen) yang disediakan di area kedatangan, sehingga penumpang dan penjemput dapat memantau lokasi pertemuan.

Pelayanan Customer Services Online (CS Online)

Digital meeting point system is an application available at I Gusti Ngurah Rai airport and functions to facilitate meetings between passengers and driver. Digital meeting point is a big screen provided in the arrival area for passengers and driver to monitor the meeting location.

Online Customer Services (Online CS)

For airlines, X-Ray ATRS provides several benefits and excellent services, such as increasing timeliness of departure, reducing losses due to delay by reducing queues to pile up, and increasing security through Smartview, explosive trace detector and body scanner. Smartview is able to identify potentially dangerous goods in a short time and accurately, and separate baggage suspected to be dangerous, so that the inspection process will be faster without causing long queues.

In addition, X-Ray ATRS also provides benefit to reduce queuing time, giving passengers time to rest or shop while waiting for departure. Thus, the device reduces the stress level of passengers.

Digital meeting Point

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Untuk memudahkan para pengguna bandara mendapatkan berbagai informasi terkait bandara dan penerbangan, PT Angkasa Pura I (Persero) menyediakan layanan Customer Services Online atau CS Online. CS Online adalah layanan kepada para pengguna jasa bandara menggunakan layar monitor, speaker dan kamera yang digunakan untuk berkomunikasi secara langsung tanpa bertemu secara fisik. Layanan ini juga merupakan inovasi untuk mencegah penyebaran COVID-19, di mana pengguna bandara tetap mendapatkan layanan prima tanpa tatap muka secara fisik. Layanan ini tersedia di 6 (enam) bandara yaitu: Bandara Juanda Surabaya, Bandara Sultan Hasanuddin Makassar, Bandara Jenderal Ahmad Yani Semarang, Bandara Syamsudin Noor Banjarmasin, Bandara Sam Ratulangi Manado, Bandara Udara El Tari Kupang.

Penyediaan Co-Working Space

To facilitate airport users to get various information related to airports and flights, PT Angkasa Pura I (Persero) provides online Customer Services or online CS, a service provided to airport service users in the form of monitor screen, speaker and camera used to communicate directly without physical meeting. It is an innovation to prevent the spread of COVID-19, so that airport users can get excellent service without physical or face to face meeting. Online Costumer Service is available at 6 (six) airports, namely: Juanda Airport - Surabaya, Sultan Hasanuddin Airport - Makassar, Jenderal Ahmad Yani Airport - Semarang, Syamsudin Noor Airport - Banjarmasin, Sam Ratulangi Airport - Manado, and El Tari Airport - Kupang.

Provision of Co-Working space

Bagi kalangan profesional yang membutuhkan ruang kerja di bandara, PT Angkasa Pura I (Persero) menyediakan co-working space di area ruang tunggu domestik di Bandara Jenderal Ahmad Yani Semarang. Dengan adanya co-working space ini, diharapkan bisnis mereka dapat tetap berjalan lancar di tengah perjalanan.

Penyediaan Kursi Pijat di area Bandara

For professionals who need co-working space at the airport, PT Angkasa Pura I (Persero) provides a co-working space in the domestic waiting area at Jenderal Ahmad Yani Airport - Semarang. With the existence of co-working space, it is expected that their business can run smoothly in the midst of travel.

Provision of Massage Chairs in the Airport Area

Untuk memanjakan penumpang yang tegang atau lelah dalam perjalanan, PT Angkasa Pura I (Persero) menyediakan kursi pijat di area kedatangan dan keberangkatan di Bandara Internasional

with tense muscles in the midst of travel, PT Angkasa Pura I (Persero) provides massage chairs in the arrival and departure areas at Jenderal Ahmad Yani International Airport - Semarang, Yogyakarta

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Jenderal Ahmad Yani Semarang, Bandara Internasional Yogyakarta, Bandara Sam Ratulangi Manado. Fasilitas kursi pijat ini juga merupakan solusi mengusir rasa bosan dan membuat penumpang lebih santai, karena menurut informasi, terapi pijat dapat mengurangi tingkat stres hingga 53%.

Seni

Para pengguna bandara kini dapat menikmati karya seni bertemakan kesenian Banjar di area check-in dan pengambilan koper di Bandara Syamsudin Noor Banjarmasin. Konsep seni ini juga kami tampilkan di berbagai bandara lainnya, seperti Bandara I Gusti Ngurah Rai Bali. Sentuhan seni ini selain merupakan media apresiasi bagi budaya lokal, juga memperkenalkan para wisatawan dengan keindahan budaya setempat.

Peremajaan, perluasan, dan pembaharuan

Airport users can now enjoy works of art with the theme of Banjar art in the check-in area and baggage collection area at Syamsudin Noor Airport, Banjarmasin. We also display the art concept at other airports, such as I Gusti Ngurah Rai Airport - Bali. The art is not only a medium to appreciate local culture, but also introduces tourists to the beauty of local culture.

rejuvenation, expansion and renewal

PT Angkasa Pura I (Persero) senantiasa melakukan pembaharuan, perluasan dan peremajaan fasilitas-fasilitasnya demi kenyamanan para pengguna bandara. Beberapa proyek yang kami lakukan tahun 2020 adalah:

PT Angkasa Pura I (Persero) carries out renewal, expansion and rejuvenation of its facilities for the convenience of airport users. Some of the projects in 2020 are:

International Airport, and Sam Ratulangi Airport - Manado. Massage chair facility is a solution to get rid of boredom and make passengers more relaxed, because according to information, massage therapy can reduce stress levels by up to 53%.

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Intermodalitas [G4-DMA]Untuk memberikan layanan terbaik bagi para pengguna bandara, PT Angkasa Pura I (Persero) memastikan bahwa sejumlah operator angkutan darat siap mendukung mobilitas calon penumpang dari dan menuju bandara-bandara PT Angkasa Pura I (Persero). Secara strategis, kami berkoordinasi dengan pemerintah daerah setempat untuk menyiapkan transportasi umum seperti bis dan kereta api dari terminal-terminal bahkan dari kota-kota lain untuk menunjang mobilitas menuju bandara. Contohnya, PT Kereta Api Indonesia (KAI) telah menyiapkan rute kereta api menuju Stasiun Wojo di Purworejo untuk menunjang mobilitas menuju YIA. Selain itu, bus Damri dari berbagai lokasi strategis di Semarang memiliki rute menuju bandara Ahmad Yani dengan tarif yang sangat murah. Selain memberi kemudahan bagi penumpang, intermoda yang berupa angkutan umum ini merupakan upaya untuk menjaga kelestarian lingkungan dengan mengurangi emisi akibat penggunaan kendaraan pribadi.

Intermodality [G4-DMA]To provide the best service for airport users, PT Angkasa Pura I (Persero) ensures that land transport operators are ready to support the mobility of prospective passengers from and to PT Angkasa Pura I (Persero) airports. Strategically, we coordinated with the local government to prepare public transportation to support mobility such as buses and trains from terminal and other cities to the airport. In particular, PT Kereta Api Indonesia (KAI) prepared a train route to Wojo Station in Purworejo to support mobility to Yogyakarta International Airport. In addition, Damri buses from various strategic locations in Semarang have routes to Ahmad Yani airport at cheap fares. In addition to providing convenience for passengers, the intermodal transport in the form of public transportation is an effort to preserve the environment by reducing emissions due to the use of private vehicles.

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PengaLaman PeLangganCustomer eXPerienCe

Layanan yang menyenangkan menjadi awal dari sebuah perjalanan yang nyaman, untuk itu PT Angkasa Pura I (Persero) menyiapkan berbagai panduan serta pelayanan khusus, agar setiap penumpang mendapatkan kemudahan dan pengalaman yang berkesan bersama kami. Kami memerhatikan setiap detail dari proses kedatangan, bea cukai, hingga pengambilan bagasi dan menanti jemputan. Kami juga memerhatikan para penumpang yang kurang sehat, maupun mereka yang dalam masa pengobatan. Bagi penumpang-penumpang khusus ini, PT Angkasa Pura I (Persero) menyediakan tips bepergian yang lengkap.

Bila para pengguna jasa membutuhkan layanan tertentu, mereka dapat menelepon nomor 172 yang beroperasi 24 jam dan 7 hari seminggu, untuk segera ditanggapi. Setiap aktivitas dan percakapan dalam layanan ini direkam untuk meningkatkan mutu layanan. Terbukti layanan ini memberikan dampak yang baik, seperti:

PengaLaman PeLangganPengaLaman PeLanggan

A pleasant service is the start of a comfortable journey. For this reason, PT Angkasa Pura I (Persero) prepares various guidelines and special services, so that all passengers are convenience and have a memorable experience with us. We pay attention to every detail from the arrival, customs, to baggage collection and waiting for the transport. We also pay attention to unwell passengers and those with medicines. For these special passengers, PT Angkasa Pura I (Persero) provides a comprehensive travel guide.

If service users need certain services, they can call the 172 contact center operating 24 hours and 7 days a week, for immediate response. Any activity and conversation in this service is recorded to improve service quality. It is proven that this service has a good impact, such as:

memudahkan pelanggan/pengguna jasa untuk bertanya, memberi saran dan keluhan terkait pelayanan di berbagai bandara Pt Angkasa Pura I (Persero).

Facilitate customers/service users to ask questions, leave suggestions and complaints related to airport services of PT Angkasa Pura I (Persero).

manajemen mengerti perubahan persepsi dan prioritas para penumpang.

Managers can align with changes in the perceptions and priorities of passengers.

Manajemen mengetahui penilaian para penumpang/pelanggan terhadap layanan bandara (airport services) Pt Angkasa Pura I (Persero).

Managers can find out the assessment of passengers/customers on airport services of PT Angkasa Pura I (Persero).

Manajemen dapat mengetahui posisi bandara yang dikelola Pt Angkasa Pura I (Persero) dibandingkan dengan bandara-bandara lain di dunia.

Managers can find out the position of the airports managed by PT Angkasa Pura I (Persero) compared to other airports in the world.

manajemen dapat mengerti prioritas aspek-aspek yang perlu ditingkatkan atau diubah.

Managers can recognize the priority aspects that need to be improved or changed.

Pengguna jasa berkebutuhan khusus dapat dilayani dengan baik sesuai kebutuhannya.

Service users with special needs can properly be served according to their necessities.

Di samping itu, kami juga menyediakan berbagai sarana lain, seperti:In addition, we also provide other means, such as:

[email protected] @angkasapura172 AngkasaPura 172

PT Angkasa Pura I (Persero) has also provided airport knowledge, knowledge of business processes and communication skills to the personnel at various levels of positions to support excellent services for airport users. Communication skills training has been carried out with reference to Standard Operation Procedure (SOP) and Service Level Agreement (SLA).

PT Angkasa Pura I (Persero) juga membekali pengetahuan tentang kebandarudaraan, proses bisnis dan kemampuan berkomunikasi pada para karyawan dari berbagai level jabatan untuk menunjang layanan yang ekselen bagi para pengguna bandara. Pelatihan kemampuan berkomunikasi ini diterapkan dengan mengacu pada Standar Operation Procedure (SOP) serta Service Level Agreement (SLA).

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masuKan Dan KeLuhan PeLangganvoiCe oF Customer [OJK F.24] [G4-DMA]

Komitmen kami pada layanan pelanggan dinyatakan dengan keterbukaan kami pada masukan dari setiap pengguna bandara. Layanan Suara Pelanggan (Voice of Customer) merupakan sarana bagi para pengguna jasa untuk mengungkapkan pengalaman, memberikan masukan maupun keluhan atas layanan PT Angkasa Pura I (Persero) melalui berbagai media:1. Customer Service.2. Formulir Suara Pelanggan.3. Contact Center Angkasa Pura 172.4. Email.5. Media Sosial (Twitter, Instagram, dan Facebook).6. Live Chat.

Untuk memantau penyampaian aspirasi, prosedur penyampaian layanan umpan balik konsumen dapat diakses melalui tautan https://ap1.link/prosedurchart, sedangkan untuk media layanan umpan balik dapat diakses melalui tautan https://ap1.link/mediaumpanbalik.

Sistem penyampaian aspirasi dan keluhan ini dikelola melalui Voice of Customer Management, yang bertujuan untuk: 1. Mengetahui umpan balik dan/atau pengalaman pengguna jasa

terhadap fasilitas dan layanan yang disediakan.2. Mengetahui harapan dan/atau kebutuhan pengguna jasa

terhadap fasilitas dan layanan.

Our commitment to customer service is expressed by our openness to input from all airport users. Voice of Customer is a means for service users to express experiences, provide feedback and make complaints about the services of PT Angkasa Pura I (Persero) through various media:

1. Customer Service.2. Voice of Customer Form.3. Contact Center of Angkasa Pura 172.4. Email.5. Social Media (Twitter, Instagram, and Facebook).6. Live Chat.

To monitor the delivery of aspirations, the procedure of delivering customer feedback service can be accessed through the link the https://ap1.link/prosedurchart. While for the media, the feedback service can be accessed via the link the https://ap1.link/mediafeedbalik.

The system for submitting aspirations and complaints is managed by the Voice of Customer Management, which aims to:1. Determine feedback and/or experience of service users on the

facilities and services provided. 2. Determine the expectations and/or needs of service users for

facilities and services.

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DeskripsiDescription

Jumlah Pengaduan MasukNumber of Incoming Complaints

Jumlah Pengaduan SelesaiNumber of Complaints Settled

Persentase PenyelesaianSettlement Percentage

TeleponTelephone

41.307 41.303 99,99%

Email 9.283 9.276 99,92%

Twitter 4.557 4.553 99,91%

Facebook 883 881 99,77%

Kotak saranSuggestion Box

13 13 100,00%

Customer Service 168.806 168.806 100,00%

Media selain 172Media Other Than 172

1.627 1.626 99,94%

HumasPublic Relation

11.618 11.613 99,96%

3. Pertimbangan dan/atau acuan manajemen dalam menetapkan kebijakan untuk perbaikan, peningkatan dan pengembangan pelayanan bandar udara.

Voice of Customer Management menjadi tanggung jawab unit Airport Services and Hospitality pusat, yang kemudian disampaikan kepada Direksi, General Manager dan departemen terkait melalui laporan mingguan, bulanan, triwulan, semester, dan laporan tahunan. Berikut ini data tingkat penyelesaian suara pelanggan (Voice of Customer):

3. Determine management considerations and/or references in establishing policies for the improvement and development of airport services.

Voice of Customer Management is handled by Airport Services and Hospitality at the headquarter and is distributed to the Board of Directors, General Manager, and related departments through weekly, monthly, quarterly, semester, and annual reports. The following is data on Voice of Customer Settlement Rate:

PenguKuran KePuasan PeLanggan measurement oF Customer satisFaCtion [OJK F.30] [G4-DMA]

Tidak hanya memiliki fungsi sebagai penunjang ekonomi bangsa serta ketahanan negara, PT Angkasa Pura I (Persero) berperan sebagai tempat di mana masyarakat menunggu untuk melakukan perjalanan atau kegiatan mereka. Paradigma dunia penerbangan modern menuntut bandara menjadi tempat yang nyaman, dengan layanan yang lengkap dan berkualitas, dengan prinsip 3S+1C (Safety, Security, Services, Compliance). Peningkatan kualitas layanan akan berdampak pada peningkatan pendapatan non aeronautika. Untuk itu, kami selalu berupaya meningkatkan layanan setiap bandara kami. Kami melakukan monitoring dan evaluasi terhadap layanan kami dengan mekanisme pengukuran yang sesuai dengan standar best practice bertaraf internasional seperti Syktrax, ACI, dan lainnya.

Melalui berbagai evaluasi ini, kami mengukur CSI (Customer Satisfaction Index) dan berbagai indikator kualitas pelayanan lainnya. Hasil evaluasi ini digunakan untuk mendukung pengambilan keputusan serta perbaikan layanan bandara yang efektif dan efisien. PT Angkasa Pura I (Persero) juga mengukur rasio pujian-keluhan (indikator ketidakpuasan), rata-rata belanja

Not only has the function of supporting the nation’s economy and state resilience, PT Angkasa Pura I (Persero) acts as a place where people wait to take their trips or activities. The paradigm of modern aviation world demands that the airport be a comfortable place, with complete and quality services, with the 3S + 1C principle (Safety, Security, Service, Compliance). Service quality can trigger an increase in non-aeronautical revenues. For this reason, the Company always strives to improve the services of all of our airports. We monitor and evaluate our services with measurement mechanisms in accordance with international best practice standards, such as Syktrax, ACI, and others.

Through these evaluations, we measure the CSI (Customer Satisfaction Index) and other indicators of service quality. The results of this evaluation are used to support decision making and to improve airport services effectively and efficiently. PT Angkasa Pura I (Persero) also measures Praise to Criticism Ratio (an indicator of dissatisfaction), passenger spending rate and a complete passenger

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penumpang (spending rate) dan profil penumpang yang lengkap, untuk mendapatkan gambaran kaitan antara pelanggan dan layanan kami. Dengan demikian, kami dapat memberikan layanan yang tepat, untuk mencapai kepuasan pelanggan dan meningkatkan bisnis perusahaan.

Pengukuran kualitas layanan dilakukan dengan tujuan:1. Mengukur Indeks Kepuasan Pelanggan (CSI) bandar udara

kelolaan PT Angkasa Pura I (Persero) melalui survei pelanggan.2. Menjaring informasi permasalahan pelayanan dan saran

pelanggan jasa bandar udara melalui kuesioner, forum pelanggan/FGD, dan observasi lapangan.

3. Analisis Kepentingan-Kepuasan, saran pelanggan, dan hasil observasi untuk menentukan prioritas perbaikan dan peningkatan kualitas pelayanan jasa bandara.

4. Mengetahui indikator kualitas pelayanan relevan lainnya, diantaranya Rasio Pujian Keluhan dan Rata-rata Belanja Penumpang.

5. Mengetahui profil pelanggan PT Angkasa Pura I (Persero) khususnya profil penumpang pesawat.

Kami melakukan survei terhadap 5 (lima) kelompok pelanggan, yaitu penumpang, cockpit crew, station manager, konsesioner, dan kargo pada 14 bandara yang dikelola oleh PT Angkasa Pura I (Persero). Penilaian ini melibatkan pakar dan pihak independen yaitu 10 tenaga ahli dari INACA (Indonesia National Air Carriers Association) dan pendamping dari tim internal PT Angkasa Pura I (Persero), di samping 5 tenaga surveyor di setiap bandara kami. Pada tahun pelaporan, kami mengadakan survei kepuasan pelanggan di 14 bandara kami, dengan hasil sebagai berikut:

profile, to obtain an overview of the relationship between customers and our services. Thus, we can provide the right service to achieve customer satisfaction and improve the company’s business.

The specific objectives of service quality measurement are as follows: 1. Measuring Customer Satisfaction Index (CSI) of airports managed

by PT Angkasa Pura I (Persero) through customer surveys.2. Collecting information on service issues and airport customer

suggestions through questionnaire, customer forum/FGD, and field observation.

3. Analyzing the Interest-Satisfaction, customer suggestions, and observations to determine priorities for improving the quality of airport services.

4. Determining other relevant service quality indicators, including Praise to Criticism Ratio and Passenger Spending Rate.

5. Determining the profile of customers of PT Angkasa Pura I (Persero), especially passenger profile.

We conducted a survey of 5 (five) customer groups (passengers, cockpit crew, station manager, concessionaire, and cargo) at 14 airports managed by PT Angkasa Pura I (Persero). This assessment involved experts and independent parties, namely 10 experts from INACA (Indonesia National Air Carriers Association), an internal advisory team from PT Angkasa Pura I (Persero), and 5 surveyors in respective airport. In the reporting year, we conducted a customer satisfaction survey at 15 airports, with the following results:

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BandaraAirport

2020 2019 2018


4,88 4,81 4,77


4,74 4,63 4,47


4,69 4,58 4,42


4,82 4,85 4,76


4,39 4,42 4,22


4,69 4,63 4,58


4,38 4,27 4,07


4,70 4,40 4,21


4,75 4,52 4,44


4,73 4,61 4,35

Bandara Internasional Lombok - PrayaLombok International Airport - Praya

4,61 4,44 4,27


4,39 4,21 4,22


4,62 4,50 4,38


4,02 - -


- - -

Dengan demikian, skor CSI pada 14 (lima belas) bandara PT Angkasa Pura I (Persero) pada tahun 2020 mencapai rata-rata di atas 4,60. Skor ini naik dari tahun sebelumnya, yaitu 4,53.

AIRPORT SERVICE QUALITYairPort serviCe QuaLitY [G4-DMA]

Penilaian kepuasan penumpang kami lakukan juga dengan menggunakan standar internasional Airport Service Quality (ASQ), yang merupakan survei dengan 34 topik penilaian seperti: fasilitas

Thus, the CSI score at 15 (fifteen) airports of PT Angkasa Pura I (Persero) in 2020 reached an average of above 4.60. This score increased from the previous year, which was 4.53.

We also conducted passenger satisfaction assessments using the Airport Service Quality (ASQ) international standard by surveys with 34 assessment items such as: parking facilities, check-in, security

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parkir, check-in, proses pemeriksaan keamanan, kemudahan mengakses informasi, fasilitas bandara, lingkungan bandara, layanan kedatangan, dan lainnya.

Pada tahun pelaporan kami melakukan pengukuran ASQ di 13 bandara kami, dengan skor:

BandaraAirport

2020 2019 2018

Bandara I Gusti Ngurah Rai - BaliI Gusti Ngurah RaiAirport - Bali

4.97 4,94 4,92


4.93 4,80 4,86


4.98 4,80 4,62


4.89 4,97 4,93


4.35 - -


4.85 4,75 4,69


4.76 4,29 4,26


4.64 - -


4.86 4,36 -


4.65 4,42 4,17


3.67 3,50 -


4.48 3,98 3,93


4.71 - -

Hasil penilaian ASQ PT Angkasa Pura I (Persero) oleh ACI (Airport Council International) menunjukkan bahwa layanan kami mendapatkan skor rata-rata di atas 4.67.

Indikator PencapaianAchievement Indicator

2020 2019 2018

Airport Service Quality (ASQ) Rata-rata di atas 4,6Above average 4.6

Rata-rata di atas 4,4Above average 4.4


Customer Satisfaction Index (CS) Rata-rata di atas 4,6Above average 4.6



*) Note: Score ASQ 2020 rencana akan dirilis oleh ACI pada tanggal 22 Januari 2021

*) Note: Score of ASQ 2020 is planned to be released by ACI on January 22, 2021

check processes, easy access to information, airport facilities, airport environment, arrival services, and others.

In the reporting year, we conducted ASQ measurement at 13 airports, with the following scores:

The ASQ assessment results of PT Angkasa Pura I (Persero) by ACI (Airport Council International) showed that our services obtained an average score of above 4.67.

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Pemasaran Dan inFormasi ProDuK ProDuCt marKeting anD inFormation

Layanan kebandarudaraan yang menjadi produk PT Angkasa Pura I (Persero), dipromosikan melalui berbagai cara, di antaranya:1. Insentif maskapai berupa pembebasan biaya pendaratan atau

landing fee untuk rute atau penerbangan baru yang berlaku selama enam bulan.

2. Dari sisi layanan Aeronautika, PT Angkasa Pura I (Persero) pada situasi pandemi COVID-19 senantiasa berkomunikasi dengan mitra Airline guna mengetahui kondisi operasional Airline serta strategi Airline selama kondisi pandemi.

3. PT Angkasa Pura I (Persero) juga mengikuti event routes yang pada tahun 2020 diadakan secara online. Pada event ini PT Angkasa Pura I (Perseo) melakukan komunikasi & diskusi dengan airline internasional untuk mempromosikan potensi bandara & destinasi guna menjadi konsideran Airline dalam melakukan pengembangan rute khususnya paska situasi pandemi berakhir.

Prinsip pemasaran yang transparan, jelas, dan informatif menjadi pegangan dalam menyampaikan layanan kami pada para pelanggan. Bila ada penyesuaian tarif, kami menyampaikan informasi pada para mitra dan pengguna jasa melalui surat resmi dan monitoring bersama. Proses penyesuaian tarif diawali dengan konsultasi dengan para pemangku kepentingan, perwakilan pengguna jasa bandara, serta Kementerian Koordinator Kemaritiman. Bila tarif baru telah diperoleh, maka kami mengajukan usulan dan meminta persetujuan dari Menteri Perhubungan. Dengan melibatkan para pemangku kepentingan, kami mempraktikkan prinsip layanan yang adil dan setara. [OJK F.17]

Kami juga memastikan bahwa kami menyampaikan informasi layanan yang adil dan bertanggung jawab, mengedepankan kejujuran, menghindari klaim yang menipu serta diskriminatif. PT Angkasa Pura I (Persero) juga memperhatikan berbagai rambu-rambu dan peraturan perundangan yang berlaku dalam pemasaran, sehingga dalam tahun pelaporan insiden ketidakpatuhan terkait pemberian informasi layanan Perseroan maupun ketidakpatuhan terhadap komunikasi pemasaran. [GRI 417-2] [GRI 417-3]

PT Angkasa Pura I (Persero) mengedepankan kepatuhan pada setiap peraturan perundangan, termasuk dalam ketenagakerjaan, peraturan ekonomi dan ketentuan lainnya, sehingga dalam tahun pelaporan tidak ada insiden ketidakpatuhan terhadap undang-undang dan peraturan di bidang sosial ekonomi lainnya. [GRI 419-1]

Our product is airport services promoted through different strategies as follows: 1. Airline incentive in the form of exemption from landing fees for

new routes or flights that is valid for six months.

2. In terms of aeronautical services, PT Angkasa Pura I (Persero) always communicates with Airline partners to find out Airline’s operational conditions and strategies during the pandemic.

3. PT Angkasa Pura I (Persero) attended at Routes event 2020 virtually. During the event, the Company communicated and discussed with international airlines to promote the potentials of airports and destinations as airline’s considerations in developing routes, especially after the pandemic ends.

Transparent, clear, and informative marketing principles serve as guidance in delivering our services to customers. Should there be tariff adjustments, we will disseminate information to partners and service users through official letters and joint monitoring. For tariff adjustment, the Company shall conduct consultations with stakeholders, representatives of airport service users, and the Coordinating Minister for Maritime and Investment Affairs. When the new tariff is obtained, we submit a proposal and seek approval from the Minister of Transportation. By involving stakeholders, we practice the principles of fair and equal service. [OJK F.17]

We also ensure that we deliver fair and responsible service information, promote honesty, avoid fraudulent and discriminatory claims. PT Angkasa Pura I (Persero) also pays attention to the laws and regulations that apply in marketing, so that during the reporting year, there were no incidents of non-compliance related to providing Company services information and non-compliance with marketing communications. [GRI 417-2] [GRI 417-3]

PT Angkasa Pura I (Persero) prioritizes compliance to the laws and regulations, including employment, economic regulations and other provisions, so that in the reporting year, there were no incidents of non-compliance with laws and regulations in other socio-economic field. [GRI 419-1]

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Komitmen kami pada kelestarian lingkungan kami wujudkan dengan

mengembangkan bandara ramah lingkungan atau ‘’eco-friendly airport‘’

Menjaga Kelestarian Lingkungan

05



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Menjaga Kelestarian Lingkungan

Driving environmental sustainability Our commitment to environmental sustainability is realized by

developing an environmentally friendly airport.



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Komitmen kami pada prinsip-prinsip keberlanjutan, terutama dalam aspek lingkungan, kami wujudkan dalam pengembangan kebijakan, strategi dan proses bisnis berkelanjutan. Kebijakan dan tata kelola lingkungan PT Angkasa Pura I (Persero) mengacu pada berbagai standar nasional dan internasional, seperti:1. Undang-undang Nomor 32 Tahun 2009 tentang Perlindungan

dan Pengelolaan Lingkungan Hidup.2. Peraturan Pemerintah nomor PP 40 Tahun 2012 tentang

Pembangunan dan Pelestarian.3. Lingkungan Hidup Bandar Udara. 4. ICAO Annex 16 tentang Environment Protection.

Komitmen Direksi dalam mencegah pencemaran lingkungan dan menjaga kelestarian lingkungan hidup tertuang dalam Kebijakan Lingkungan Perusahaan. PT Angkasa Pura I (Persero) menetapkan kebijakan lingkungan hidup bandar udara berdasarkan Visi dan Misi Perusahaan yang telah ditetapkan untuk mewujudkan perusahaan berwawasan lingkungan sebagai berikut:1. Tanggap terhadap kebutuhan dan harapan pemangku

kepentingan (Stakeholders) dengan cara menghasilkan layanan yang ramah lingkungan serta mematuhi semua peraturan perundang-undangan dan persyaratan lain terkait lingkungan hidup baik di tingkat nasional maupun internasional.

2. Menciptakan keteladanan, kedisiplinan, peningkatan kompetensi melalui perilaku peduli lingkungan dan pengembangan ide-ide yang kreatif terkait perlindungan dan pengelolaan lingkungan hidup bandar udara.

3. Melakukan pencegahan pencemaran terhadap lingkungan hidup dan peningkatan upaya-upaya peningkatan kinerja lingkungan berkelanjutan melalui program Green Building, Green Procurement, Green Processes, Konsep Reduce, Reuse, Recycle (3R), Habitat Management, Konservasi Energi, audit internal dan eksternal (Proper, Airport Carbon Acreditation) untuk menuju bandar udara yang ramah lingkungan (Eco Airport).

4. Pembinaan dan kerjasama dengan para pemangku kepentingan (Stakeholders) serta masyarakat sekitar untuk tujuan perlindungan terhadap ekosistem di sekitar bandara.

5. Kebijakan lingkungan ini wajib dipahami, dijalankan dan dipelihara oleh personil yang bekerja untuk dan atas nama perusahaan, serta tersedia bagi pihak-pihak terkait.

Konsep bandara ramah lingkungan (eco-friendly airport) diwujudkan dengan implementasi standar ISO 14001:2015 pada Bandara I Gusti Ngurah Rai Bali dan Bandara Sultan Hassanudin Makasar. Selain menerapkan konsep bandara ramah lingkungan, kami juga secara proaktif memasukkan program-program lingkungan hidup dalam CSR (Corporate Social Responsibility) kami seperti penanaman pohon, transplantasi terumbu karang, dan edukasi masyarakat terkait topik lingkungan. Di samping itu, PT Angkasa Pura I (Persero) menerapkan berbagai inisiatif yang berbasis lingkungan dalam kegiatan operasional kami, di antaranya: [OJK A.1] [OJK F.1]

Our commitment to the principles of sustainability, especially in the environmental aspect, is manifested in the development of sustainable policies, strategies and business processes. The environmental policies and governance of PT Angkasa Pura I (Persero) refer to various national and international standards, such as:1. Law Number 32 of 2009 concerning Environmental Protection

and Management.2. Government Regulation No. 40 of 2012 concerning Airport

Development and Environmental Preservation. 3. Airport Environment.4. ICAO Annex 16 concerning Environment Protection.

The Board of Directors is committed to preventing environmental pollution and preserving the environment contained within the Company’s Environmental Policy. PT Angkasa Pura I (Persero) establishes an airport environmental policy based on the Company’s Vision and Mission which has been determined to create an environmentally friendly company, as follows:1. Responding to stakeholders’ needs and expectations by

generating environmentally friendly services and complying with all laws and regulations and other requirements related to the environment both at the national and international levels.

2. Developing exemplary and discipline behaviors, increasing competence through caring for the environment and developing creative ideas related to airport environmental protection and management.

3. Preventing environmental pollution and improving environmental performance in a sustainable manner through Green Building, Green Procurement, Green Processes, Reduce, Reuse, Recycle (3R) programs, Habitat Management, Energy Conservation, internal and external audits (Proper, Airport Carbon Acreditation) to be an eco friendly airport.

4. Carrying out coaching and cooperation with the stakeholders and surrounding community for the purpose of protecting the ecosystem around the airports.

5. The environmental policy shall be understood, implemented and maintained by personnel who work for and on behalf of the company, as well as available to related parties.

The concept of an eco-friendly airport is manifested by the implementation of ISO 14001: 2015 standard at I Gusti Ngurah Rai Airport in Bali and Sultan Hasanuddin Airport in Makassar. In addition to implementing an eco-friendly airport concept, we proactively include environmental programs in our CSR (Corporate Social Responsibility), such as tree plantation, coral reef transplantation, and community education on environmental topics. Furthermore, PT Angkasa Pura I (Persero) implements various environmental-based initiatives in its operational activities, including: [OJK A.1] [OJK F.1]

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1. Menerapkan perencanaan dan pengembangan prinsip keberlanjutan di bidang pengelolaan limbah, dengan dukungan Instruksi Direksi No. Ins. DU.18/HK.01 .02/2018 tentang Pengelolaan Limbah dan Zat Kimia/Limbah B3 di Bandar Udara PT Angkasa Pura I dan/Edaran No. 062/AP-I/2019 tgl 10 Januari 2019 Perihal Penerapan Pembatasan Sampah Plastik Sekali Pakai.

2. PT Angkasa Pura I (Persero) melakukan studi kajian Analisis Mengenai Dampak Lingkungan (AMDAL) dan Analisis Dampak Lalu Lintas dalam setiap pembangunan atau pengembangan kawasan bandara, pada fasilitas sisi darat (landside) maupun sisi udara (airside). Penerapan ini merupakan wujud kepatuhan kami pada peraturan perundangan yang berlaku.

3. Dalam pengembangan konsep bangunan hijau (green building) yang meminimalisasi penggunaan air dan energi, PT Angkasa Pura I (Persero) memanfaatkan sumber air alternatif selain air tanah seperti implementasi sistem pengelolaan air bersih, melakukan daur ulang air limbah, penampungan air hujan (rainwater harvesting), serta memastikan tersedianya ruang terbuka hijau untuk tangkapan air. Pada penerapan desain bangunan ramah lingkungan PT Angkasa Pura I (Persero) menerapkan desain skylight untuk mengurangi energi pada penggunaan lampu. Desain ini telah diterapkan dalam pembangunan Bandara Jenderal Ahmad Yani – Semarang dan Bandara Internasional Yogyakarta – Kulon Progo.

4. Dalam rangka inventarisasi dan rencana pengurangan emisi, PT Angkasa Pura I (Persero) melakukan pelaporan jejak karbon yang dihasilkan pada 13 bandara menggunakan formulasi/

1. PT Angkasa Pura I (Persero) carries out planning and sustainable development in the field of waste management through the Board of Directors Instruction No. Ins. DU.18/HK.01 .02/2018 concerning Management of Waste and Chemical/B3 Waste at the Airports of PT Angkasa Pura I and Circular No. 062/AP-I/2019 dated January 10, 2019, Regarding the Application of Limiting Single-Use Plastic Waste.

2. PT Angkasa Pura I (Persero) conducts an Environmental Impact Analysis (EIA) and a Traffic Impact Analysis in all establishments and developments in the airport area, such as landside and airside facilities. This implementation is a form of our compliance with the applicable laws and regulations.

3. In developing green building concept that minimizes the use of water and energy, PT Angkasa Pura I (Persero) utilizes alternative water sources other than groundwater through the implementation of a clean water management system, waste water recycling, rainwater harvesting, and ensures the availability of green open spaces for water catchment. In implementing eco-friendly building design, PT Angkasa Pura I (Persero) implements a skylight design to reduce energy upon the use of lights. This design has been implemented in the construction of Jenderal Ahmad Yani Airport - Semarang and Yogyakarta International Airport - Kulon Progo.

4. In the context of inventory and emission reduction plan, PT Angkasa Pura I (Persero) reports the carbon footprint generated at 13 airports using the ACERT (ACI’s Airport Carbon

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platform ACERT (ACI’s Airport Carbon and Emissions Reporting Tool) setiap 6 (enam) bulan kepada Direktorat Bandar Udara. Platform ini dikeluarkan oleh Airport Council International.

5. Kami melakukan upaya-upaya pengelolaan limbah (waste management) untuk mencegah pencemaran lingkungan, baik limbah cair, limbah padat (sampah) dan limbah bahan berbahaya dan beracun (LB3) yang menyeluruh dengan menyediakan berbagai sarana seperti: instalasi fasilitas pengelolaan air limbah, Tempat Pembuangan Sampah Sementara Terpadu dan Tempat Penyimpanan Limbah B3 yang berizin.

6. Dalam rangka upaya konservasi energi dan pengurangan emisi, PT Angkasa Pura I (Persero) melakukan instalasi LED pada floods lights untuk penerangan area apron, penggunaan LED untuk penerangan terminal, LED monitor, sistem sensor pada peralatan, panel surya, dan pendingin dengan bantalan magnetik sentrifugal, serta menggunakan Alat Pemadam Api dan refrigerant yang tidak mengandung bahan perusak ozon.

7. Untuk memastikan bahwa pengembangan atau pembangunan bandara tidak mengganggu habitat alam dan keanekaragaman hayati, PT Angkasa Pura I (Persero) melakukan kajian habitat management. Kami juga melakukan mitigasi bahaya (hazard) akibat kehadiran hewan liar di kawasan bandara, serta melakukan pencegahan penyelundupan satwa liar.

8. PT Angkasa Pura I (Persero) melakukan evaluasi dan assessment lingkungan yang melibatkan pemangku kepentingan.

9. Kami senantiasa mendorong kesadaran lingkungan serta memastikan kompetensi para karyawan PT Angkasa Pura I (Persero) dalam pengelolaan lingkungan.

Pengelolaan Lingkungan hidup (rp)environmental management Budget (rp) [OJK F.4]

Keterangan Description

2020 2019 2018

IjinAuthorization

5.000.000.000 7.000.000.000 5.000.000.000

MonitoringMonitoring

3.000.000.000 2.000.000.000 1.200.000.000

Kampanye lingkunganEnvironmental Campaign

200.000.000 400.000.000 200.000.000

Pengelolaan limbahWaste Management

3.500.000.000 2.000.000.000

Pelatihan Training

52.800.000 1.370.000.000 922.500.000

total 11.752.800.000 12.770.000.000 7.322.500.000

and Emissions Reporting Tool) platform every 6 (six) months to the Airport Directorate. The platform is issued by the Airport Council International.

5. The Company makes comprehensive waste management efforts to prevent environmental pollution, both liquid waste, solid waste (garbage) and hazardous and toxic waste (LB3) by providing various facilities, such as: the installation of waste water management facilities, authorized Integrated Temporary Waste Disposal and B3 Waste Storage Sites.

6. In an effort to encourage energy conservation and emission reduction, PT Angkasa Pura I (Persero) installs LED floods lights for apron area lighting, uses LEDs for terminal lighting, LED monitors, sensor systems on equipment, solar panels, and coolers with centrifugal magnetic pads, and uses fire extinguishers and refrigerants that do not contain ozone-depleting substances.

7. To ensure that airport development or construction does not disturb natural habitat and biodiversity, PT Angkasa Pura I (Persero) conducts a habitat management assessment. We also mitigate hazards due to the presence of wild animals in the airport area, as well as prevent wildlife smuggling.

8. PT Angkasa Pura I (Persero) conducts environmental evaluation and assessment involving stakeholders.

9. We promote environmental awareness and ensure the competence of employees of PT Angkasa Pura I (Persero) toward environmental management.

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Konsumsi energienergY ConsumPtion [OJK F.6]

Konsumsi energi terbesar pada kegiatan operasional bandar udara yaitu dari penggunaan listrik yang pasokannya disediakan oleh Perusahaan Listrik Negara (PLN). Penggunaan listrik digunakan tidak hanya untuk penerangan, tapi juga untuk operasional peralatan navigasi udara yang merupakan peralatan vital bagi bandar udara. Pada praktiknya, Bandar udara diwajibkan untuk menyediakan sumber listrik cadangan apabila terjadi pemadaman listrik oleh PLN. Sumber listrik cadangan ini berupa genset yang berbahan bakar minyak (BBM). Konsumsi energi lain di dalam organisasi adalah BBM yang digunakan untuk operasional genset (sumber listrik cadangan) dan juga kendaraan operasional bandar udara. Konsumsi energi di luar organisasi dari penggunaan listrik operasional bandar udara oleh para mitra usaha dan mitra kerja masuk ke dalam perhitungan. Sedangkan konsumsi energi dari penggunaan BBM oleh kendaraan maskapai maupun perusahaan ground handling tidak termasuk dalam perhitungan ini. Berikut ini data mengenai penggunaan energi di dalam dan di luar organisasi.

Pemakaian energi di dalam organisasienergy Consumption within the organization [GRI 302-1]

Jenis energiType of Energy

SatuanUnit

2020 2019 2018

BBMFuel

liter 822.430 996.792 2.189.552

GJ 2.961 3.588 7.858

ListrikElectricity

kWh 177.673.991 201.093.136 188.835.901

GJ 639.626 723.935 679.809

total GJ 642.587 727.523 687.667

Catatan:• Penggunaan BBM dihitung berdasarkan pembelian dalam satuan liter• Penggunaan listrik dihitung menggunakan meteran listrik dari PLN dalam satuan kwh.• Pemakaian BBM dari liter dikonversi ke joules dengan menggunakan WRI/WBCSD’s Greenhouse Gas Protocol, 2004.• Pemakaian listrik dari kwh dikonversi ke gigajoules dengan menggunakan WRI/WBCSD’s Greenhouse Gas Protocol, 2004.Note:• Fuel consumption is calculated based on purchases in a unit of litre. • Electricity consumption is calculated using the electricity meter from PLN in a unit of kwh. • Fuel consumption is converted from litre to gigajoules using WRI/WBcSD’s Greenhouse Gas Protocol, 2004.• Electricity consumption is converted from kwh to gigajoules using WRI/WBcSD’s Greenhouse Gas Protocol, 2004.

The largest energy consumption in the airport operational activities is from the use of electricity supplied by the State Electricity Company (PLN). Electricity is used not only for lighting, but also for the operation of air navigation equipment, which is vital equipment for the airports. In practice, the airports are required to provide a backup source of electricity in the event of PLN electricity supply be cut off. Fuel generator is used as a backup power. Another energy consumption within the organization is fuel used for generators (backup power) and for airport operational vehicles. Energy consumption outside the organization from the use of airport operational electricity by business partners and work partners is included in the calculation. Meanwhile, energy consumption from fuel consumption by airline vehicles and ground handling companies is excluded in the calculation. The following is data on energy use within and outside the organization.

Pemakaian energi di luar organisasienergy Consumption outside the organization [GRI 302-2]

Jenis energiType of Energy

SatuanUnit

2020 2019 2018

ListrikElectricity

kWh 27.203.352 43.245.410 44.292.177

GJ 97.932 155.683 159.452

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intensitas energienergy intensity [GRI 302-3]


SatuanUnit

2020 2019 2018

Jumlah pengunaan energiTotal Energy Consumption

GJ 740.519 714.014,916 713.122,042

Jumlah pesawat komersial mendaratTotal Commercial Aircraft Landing

unit 195.133 334.526 390.165

total gJ 3,794944986 2,13 1,83

Intensitas energi merupakan pengunaan energi per satuan produk. Dalam kegiatan kami, variabel yang dipilih untuk menghitung intensitas energi adalah jumlah pesawat yang mendarat per tahun. Intensitas energi ini menghitung penggunaan energi listrik maupun BBM di dalam perusahaan. Intensitas energi pada tahun pelaporan adalah 3,794 GJ atau naik sebesar 78,166% dari tahun sebelumnya. Faktor yang menyebabkan hal ini adalah berkurangnya secara drastis trafik penerbangan selama masa pandemik namun pada jam operasional belum dilakukan penyesuaian, sehingga penggunaan energi pada masa pandemik masih sama dengan sebelum pandemik.

Konservasi energienergY Conservation [OJK F.7] [GRI 302-4]

Kebijakan lingkungan kami menekankan pentingnya penghematan energi, bukan semata untuk meningkatkan profitabilitas perusahaan, namun terutama untuk menjaga lingkungan hidup. Berbagai upaya penghematan energi kami lakukan seperti:1. Menerapkan sistem booking kendaraan yang terkontrol untuk

menghindari penggunaan kendaraan untuk kegiatan yang sebenarnya tidak dibutuhkan dan pemanfaatan kendaraan di luar kepentingan kantor.

2. Mengurangi perjalanan dinas dan menggantikannya dengan pertemuan daring.

3. Menggunakan 66.111 lampu LED di lingkungan bandara.4. Menggunakan 3.443 unit lampu PJU (Penerangan Jalan Umum)

solar cell di 15 (lima belas) bandara. Secara total penggunaan solar cell ini telah menghemat sekitar 1.882,46295 GJ energi. Standar/cara penghitungan yang digunakan adalah perhitungan total penggunaan listrik dalam satuan KWh dan dikonversi dalam GJ.

5. Menerapkan Building Automation System (BAS) yaitu sistem dalam ruang Airport Operation Control Center yang berfungsi untuk memonitor penggunaan peralatan di bandara.

6. Menggunakan Supervisory Control and Data Acquisition (SCADA) untuk memonitor penggunaan listrik secara berkala di Bandara Jenderal Ahmad Yani, Semarang.

7. Menggunakan sensor pada eskalator untuk menghemat listrik.8. Mengurangi penggunaan AC, baik standing AC maupun

centralized air conditioner di terminal.9. Memanfaatkan sinar matahari untuk pencahayaan dalam terminal.

Energy intensity is the energy consumption per unit of product. In our activity, the selected variable to calculate energy intensity is the number of aircraft landing per year. This energy intensity calculates the use of electricity and fuel in the company. Energy intensity in the reporting year was 3.794 GJ or increased/decreased by 78.166% from the previous year. This was due to drastic reduction in air traffic during the pandemic with no adjustment of the operational hours, so that energy use during the pandemic was the same as before the pandemic.

Our environmental policy emphasizes the importance of energy saving, not only to increase company profitability, but also to protect the environment. We have made various energy-saving efforts such as:1. Implementing a controlled vehicle booking system to avoid

the use of vehicles that are not needed, or other than official purposes.

2. Reducing business trips and replacing them with online meetings.

3. The use of 66,111 units of LED lights in airport facilities. 4. The use of 3,443 units of PJU (Street Lighting) Solar cell lamps

at 15 (fiveteen) airports. In total, using this solar cell has saved approximately 1,882.46295 Gigajoules of energy. The standard/calculation method used is calculation of the total electricity usage in KWh unit and converted into GJ.

5. Implementing a Building Automation System (BAS), a system located in the Airport Operation Control Center room that is used to monitor the use of equipment at the airport.

6. The use of the Supervisory Control and Data Acquisition (SCADA) to monitor electricity usage periodically at Jenderal Ahmad Yani Airport in Semarang.

7. The use of sensors on the escalators to save electricity.8. Reducing the use of AC, both floor standing AC and centralized

air conditioner in the terminal.9. The use of sunlight as a source of lighting in the terminal.

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10. Menggunakan kartu RFID (Radio Frequency Identification) untuk memonitor konsumsi BBM (oktan 90) bagi kendaraan protokoler.

11. Menerapkan Rapid Exit Taxiway (RET) yang dapat mengurangi waktu dan jarak pesawat dari runway ke apron sehingga dapat mengurangi konsumsi bahan bakar.

12. Pembatasan usia kendaraan operasional sisi udara dan penggunaan bahan bakar biodiesel pada bandara-bandara besar.

emisi gas rumah KaCa greenhouse gas emission

Perubahan iklim berpengaruh secara tidak langsung pada transportasi udara. Pengaruh yang dapat terjadi termasuk peningkatan suhu pada runway, curah hujan yang di atas rata-rata, badai, and lainnya. Untuk itu, kami memandang penting untuk bersama-sama warga dunia lainnya terlibat dalam pencegahan perubahan iklim melalui pengelolaan dan pengurangan emisi.

Emisi GRK langsung (cakupan 1) dalam PT Angkasa Pura I (Persero) adalah emisi hasil pembakaran BBM oleh kendaraan operasional kami. Sedangkan emisi GRK tidak langsung (cakupan 2) berasal dari listrik PLN dan emisi GRK tidak langsung lainnya (cakupan 3) dihitung dari perjalanan dinas direksi dan karyawan.

Total emisi GRK kami (cakupan 1, 2 dan 3) pada tahun pelaporan adalah 107.182,30 Ton CO2eq turun sekitar 50,55% dari tahun sebelumnya. Penyumbang utama untuk penurunan emisi ini adalah berkurangnya secara drastis trafik penerbangan selama masa pandemik.

Catatan:• Perhitungan emisi menghitung CO2.• Perhitungan emisi GRK atas pemakaian BBM menggunakan referensi Pedoman teknis penghitungan baseline emisi GRK sektor berbasis energi, Bappenas, 2014.• Perhitungan Emisi GRK dari pemakaian kwh listrik dilakukan berdasarkan ketentuan dari Dirjen Kelistrikan Kementerian ESDM, 2017.• Perhitungan Emisi GRK dari perjalanan dinas dilakukan sesuai dengan standar ICAO (International Civil Aviation Organization).Note:• Calculation of GHG emission covers CO2. • Calculation of GHG emissions from fuel consumption referred to technical guidelines for calculating GHG emissions baselines in the energy-based sector,

Bappenas, 2014.• Calculation of GHG emissions from electricity consumption is carried out based on the provisions of the Director General of Electricity of the Ministry of Energy

and Mineral Resources, 2017.• Calculation of GHG emissions from business trip is carried out in accordance with ICAO (International Civil Aviation Organization) standards.

emisi grK (ton Co2eq) ghg emission (ton Co2eq) [GRI 305-1] [GRI 305-2] [GRI 305-3] [OJK F.11]

SumberSource

2020 2019 2018

BBM (cakupan 1)Fuel (coverage 1)

3.410,9 2.878,35 3.275,24

Listrik (cakupan 2)Electricity (coverage 2)

103.771,4 212.654,84 213.523,13

Perjalanan Dinas (cakupan 3)Business Trip (coverage 3)

- 1.249,81 805,38

total 107.182,30 216.783,04 217.603,76

10. The use of an RFID (Radio Frequency Identification) card to monitor fuel consumption (octane 90) for protocol vehicles.

11. Implementing Rapid Exit Taxiway (RET) which can reduce aircraft time and distance from the runway to the apron so as to reduce fuel consumption.

12. Age restrictions on air side operational vehicles and the use of Biodiesel at the Large Airports.

Climate change has an indirect effect on air transportation. The possible effects include an increase in temperature on the runway, above average rainfall, storms, and others. For this reason, we consider it important to get together with other citizens of the world to be involved in preventing climate change through managing and reducing emissions.

Direct GHG emissions (coverage 1) in PT Angkasa Pura I (Persero) are emissions from burning fuel by our operational vehicles. Meanwhile, indirect GHG emissions (coverage 2) come from PLN electricity and other indirect GHG emissions (coverage 3) are calculated from official trips of directors and employees.

Our total GHG emissions (coverage 1, 2 and 3) in the reporting year were 107,182.30 Ton CO2eq, decreasing by approximately 50,55% from the previous year. The main contributor to the emission reduction is the drastic reduction in flight traffic during a pandemic.

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intensitas emisi [GRI 305-4] [OJK F.11]Intensitas emisi menghitung jumlah emisi per satuan unit usaha, yang dalam bisnis kami dihitung sebagai jumlah pesawat komersial yang mendarat. Semakin rendah intensitas emisi, semakin sedikit emisi yang digunakan dalam unit usaha. Berikut ini data intensitas emisi kami yang menghitung total emisi GRK cakupan 1, 2 dan 3.


SatuanUnit

2020 2019 2018

Jumlah emisiTotal Emission

Ton CO2 eqTonnes CO2 Eq

107.182,30 216.783,04 217.603,76

Jumlah pesawat komersial mendaratTotal Commercial Aircraft Landing

Unit 195.133 334.526 390.165

Rasio intensitas emisi GRK per pesawat komersial mendaratRatio of GHG Emission Intensity per Commercial Aircraft Landing

Ton CO2 eq/pesawatTonnes CO2 Eq/aircraft

549,28 648,03 557,72

Kami akan terus berupaya melakukan pengurangan emisi pada tahun-tahun mendatang dengan melakukan penghematan energi serta berbagai upaya lainnya, seperti:1. Menerapkan Instruksi Direksi nomor INST. DU.04/

HK.01.02/2018 Tentang Langkah-Langkah Penurunan Emisi Gas Rumah Kaca (GRK) di Bandar Udara PT Angkasa Pura I (Persero).

2. Melakukan penggantian sistem penerangan dengan menggunakan Light Emitting Diode (LED).

3. Menggunakan solar cell untuk penerangan jalan.4. Melakukan penghijauan di lingkungan bandara untuk menyerap

emisi.5. Menekankan penghematan energi, contohnya dengan

mematikan lampu dan peralatan lainnya bila tidak diperlukan.6. Pembuatan Rapid Exit Taxiway (RET) yang dapat mengurangi

waktu dan jarak pesawat dari runway ke apron sehingga dapat mengurangi konsumsi bahan bakar.

7. Program promosi lingkungan dalam rangka penghematan energi, misalnya pemasangan signage, stiker, media elektronik dan lain-lain tentang penggunaan energi di bandara.

8. Pembatasan usia kendaraan operasional sisi udara dan penggunaan PertaminaDex (Bandara Besar).

Melalui berbagai upaya ini, dan upaya-upaya lainnya, pada tahun pelaporan kami berhasil mengurangi emisi GRK cakupan 1, 2 dan 3 sebesar 100.600,74 Ton CO2eq dibandingkan tahun sebelumnya. [GRI 305-5] [OJK F.12]

emission intensity [GRI 305-4] [OJK F.11]Emission intensity is the calculation of the number of emissions per unit of business. In our business, it is calculated as the number of commercial aircraft landing. The lower the emission intensity, the less emissions generated in the business unit. The following is our emission intensity data which calculates the total GHG emissions from coverage 1, 2 and 3.

We continue to carry out emission reduction in the coming years through energy conservation and and various other efforts, such as:

1. Implementing the Directors’ Instruction number INST. DU.04/HK.01.02/2018 Concerning Steps to Reduce Greenhouse Gas (GHG) Emissions at PT Angkasa Pura I (Persero) Airport.

2. Replacing the traditional lighting with Light Emitting Diode (LED).

3. Using solar cells for street lighting.4. Performing the greening of the airport environment to absorb

emissions.5. Emphasizing on energy conservation, for example by turning off

lights and other equipment when not needed.6. Making Rapid Exit Taxiway (RET) which can reduce aircraft time

and distance from the runway to the apron so as to reduce fuel consumption.

7. Environmental promotion programs in the context of energy conservation, for example the installation signage, stickers, electronic media and others regarding energy use at airports.

8. Age restrictions on air side operational vehicles and the use of PertaminaDex (Large Airport).

Through these and other efforts, in the reporting year, we succeeded in reducing GHG emissions of coverage 1, 2 and 3 by 100,600.74 Ton CO2eq compared to the previous year. [GRI 305-5] [OJK F.12]

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AIRWater [OJK F.8]

Air merupakan sumber alam yang perlu dijaga kelestariannya. Semakin populasi dunia bertumbuh dan semakin maju peradaban, semakin orang membutuhkan air sehingga penggunaannya perlu dikelola dengan bijak. PT Angkasa Pura I (Persero) berkomitmen untuk menggunakan air dengan menekankan prinsip keberlanjutan, yaitu dengan menerapkan penghematan dan penggunaan air yang efisien.

Interaksi dengan Air [GRI 303-1]PT Angkasa Pura I (Persero) menetapkan tujuan dan target terkait air dilakukan dengan melakukan perencanaan, yang terdiri dari perhitungan kebutuhan air, perencanaan pemenuhan kebutuhan sumber daya air, perencanaan penggunaan air, penentuan kriteria dan standar air, serta perencanaan monitoring dan pelaporan.

Potensi dampak terkait air pada kegiatan operasional bandara adalah pencemaran air (penurunan kualitas air) dan penurunan kuantitas sumber daya air. Pada tahap perencanaan bandara, seluruh kebutuhan terkait air bersih untuk kegiatan konstruksi maupun operasional bandara, dilakukan perhitungan berdasarkan proyeksi penumpang yang akan dilayani pada tahun operasional ultimate.

Fasilitas-fasilitas terkait air pada bandara terbagi menjadi fasilitas air bersih dan fasilitas pengelolaan air limbah bandara. Pada Operasional Penyediaan Air Bersih, mayoritas bandara menyediakan Water Treatment Plant (WTP) atau Instalasi Pengolahan Air (IPA) sebagai sistem atau sarana yang berfungsi untuk mengolah air dari kualitas air baku (influent) untuk mendapatkan perawatan kualitas air yang diinginkan sesuai standar mutu atau siap untuk dikonsumsi. Sumber pemenuhan kebutuhan air bersih dari masing-masing bandara berbeda-beda, sebagian besar disediakan dari PDAM dan sumur dalam untuk kemudian ditampung pada Ground Water Tank (GWT). Air yang ditampung dalam GWT kemudian dialirkan menuju terminal penumpang, terminal kargo, perkantoran, system hydrant dan lain-lain untuk digunakan pada kegiatan bandar udara, seperti sanitasi, area komersial, sarana ibadah, dan sebagainya.

Dari penggunaan air bersih tersebut timbul air limbah hasil kegiatan yang disebut air limbah domestik. Air limbah domestik terbagi menjadi black water (septic tank dari toilet/closet) dan grey water, yang dihasilkan dari beberapa sumber seperti:1. Air limbah sarana perkantoran di kawasan (kantor pengelola

bandara, kantor keamanan, kantor polisi).2. Air limbah dari area komersial (restoran/kedai, rumah makan/

cafe, food court).

Water is a natural resource to be preserved. With the world’s population growth and advanced civilization, more people need water, so that water use shall be managed wisely. PT Angkasa Pura I (Persero) is committed to using water by prioritizing the principle of sustainability through the implementation of savings and efficient use of water.

interaction with Water [GRI 303-1]PT Angkasa Pura I (Persero) sets water-related goals and targets by planning, which consists of water need calculation, water resource management, water use, determination of water criteria and standards, as well as monitoring and reporting plans.

Potential impacts related to water on airport operations include water pollution (decrease in water quality) and decrease in quantity of water resources. At the airport planning phase, all needs related to clean water for construction and airport operations were calculated based on projections of passengers to be served in the ultimate operational year.

Water-related facilities at the airports are divided into clean water facilities and wastewater management facilities. In Clean Water Supply Operation, most airports provide Water Treatment Plants (WTP) as a system or means to treat water from raw water quality (influent) to obtain the desired water quality treatment according to quality standards or ready to be consumed. The airports have different clean water sources, most airports use water sourced from PDAM and deep wells to be stored in Ground Water Tank (GWT). Water stored in GWT is then distributed to passenger terminal, cargo terminal, offices, hydrant system and others for use in airport activities, such as sanitation, commercial areas, places of worship, and so on.

The use of clean water in airport activities generates wastewater called domestic wastewater. Domestic wastewater is divided into black water (septic tank from toilet/closet) and grey water generated from several sources such as:1. Wastewater from office facilities in the area (airport

management office, security office, police station)2. Wastewater from commercial areas (restaurant/stall, eatery/

cafe, food court)

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3. Air limbah dari area terminal penumpang di area luar gedung dan area dalam gedung (WC/closet).

4. Air limbah dari sarana sanitasi di kawasan.5. Air bekas sarana musholla.6. Air limbah dari kawasan rumah dinas/perumahan di komplek

bandara.

Air limbah dialirkan menuju fasilitas pengelolaan air limbah berupa Sewage Treatment Plant (STP). Sistem pengolahan air limbah yang digunakan sistem pengolahan limbah sentral dengan kapasitas yang telah dihitung pada tahap perencanaan. Secara umum, fasilitas STP bandara terdiri dari:1. Penampung air limbah masuk dari seluruh kawasan sebelumnya

terdapat pre-treatment (oil trap) di area komersil dan sarana.2. Bak kontrol.3. Bak ekualisasi.4. Bak pengendap.5. Kolam aerasi (activated sludge process).6. Bak pengendap II/clarifier dilengkapi pompa resirkulasi ke

pengolahan biologis dan pompa penguras lumpur.7. Bak penampung akhir air limbah hasil olahan.8. Lagoon/kolam penampung air limbah terolah dilengkapi dengan

dua buah surface aerator pada lagoon untuk dimanfaatkan kembali untuk penggelontoran closet, sistim AC, penyiraman halaman, sedangkan sebagian air limbah dibuang ke badan air.

PT Angkasa Pura I (Persero) meyakini bahwa limbah harus dikelola dengan alasan lingkungan, bahwa limbah berpotensi mencemari lingkungan kehidupan manusia. Kami mengelola limbah dengan proses dan pendekatan untuk memperkecil dampak, yang kami lakukan memperpanjang nilai tambah sebagai produk atau produk sampingan sebelum nantinya limbah diolah. Upaya yang dilakukan adalah melalui pendekatan reduce dengan 3R (reuse, recycle dan recovery). Dengan bertambahnya nilai manfaat limbah maka pemakaian sumber daya dapat diefisiensikan pemanfaatannya. Pengolahan limbah sendiri harus menggunakan proses dan pendekatan teknologi yang ramah lingkungan.

Value added perusahaan dalam melakukan upaya-upaya pencegahan pencemaran air dan efisiensi air, serta upaya dalam melakukan konservasi air dengan berusaha menggunakan hasil olahan air limbah untuk keperluan seperti penyiraman, flush toilet, dan sebagai air pada cooling tower.

3. Wastewater from passenger terminal area inside and outside the building (WC/closet)

4. Wastewater from sanitation facilities in the area5. Used water from praying rooms (mushalla) 6. Wastewater from official housing/housing in the airport

complex.

Wastewater is channeled to wastewater management facility in the form of Sewage Treatment Plant (STP). Wastewater treatment system uses a central sewage treatment system with a calculated capacity at the planning phase. In general, airport STP facilities consist of:1. Tank for collecting wastewater from all areas with pre-

treatment (oil trap) in commercial areas and facilities.2. Control basin 3. Equalization basin 4. Settling basin 5. Aeration tank (activated sludge process)6. Settling basin II/clarifier equipped with a recirculation pump

to biological treatment and sludge dewatering pump7. Final reservoir for treated wastewater8. Lagoon/tank for collecting treated wastewater equipped with

two surface aerators in the lagoon to be reused for flushing the closet, air conditioning system, watering the yard, while some of wastewater is discharged into water body.

PT Angkasa Pura I (Persero) believes that waste must be managed for environmental reasons as waste has the potential to pollute the environment. We manage waste with processes and approaches to reduce impact, we extend added value of product and by-product before the waste is processed. Our effort was through the reduce approach with 3R (reuse, recycle and recovery). By increasing waste added value, the use of resources can be more efficient in their utilization.

The Company’s value added is in making efforts to prevent water pollution and carry out water efficiency, as well as conserve water by using processed wastewater for certain purposes such as watering plants, flushing toilets, and use of water in cooling towers.

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Berdasarkan Analisis Mengenai Dampak Lingkungan (AMDAL) yang dilakukan, pengelolaan dampak-dampak terkait air akibat kegiatan operasional bandara dituangkan dalam bentuk Rencana Pengelolaan dan Pemantauan Lingkungan Hidup (RKL RPL). Komitmen perusahaan dalam pengendalian pencemaran air ditetapkan dalam izin lingkungan yang dilaporkan setiap 6 (enam) bulan sekali kepada Kementerian Lingkungan Hidup dan Kehutanan serta instansi daerah di bawah kementerian tersebut. Ruang lingkup penilaian pada air limbah ditetapkan pada pemantauan kualitas air limbah setelah pengolahan (effluent STP), yang disebut dengan titik penataan. Sedangkan pada titik pantau ditetapkan pada inlet STP juga pada badan air di sekitar bandara yang dilewati oleh hasil pengolahan STP.

Pemantauan kualitas air limbah yang dihasilkan bandara dilakukan secara berkala sesuai dengan ketentuan berlaku. Pada beberapa parameter seperti debit dan pH dilakukan pengukuran setiap hari, sedangkan pada parameter sesuai PM 68 2016 tentang baku mutu air limbah seperti parameter BOD, COD, Amoniak, dll dilakukan pemantauan setiap 1 (satu) bulan sekali. Pelaporan hasil pemantauan ini disampaikan kepada instansi yang mengeluarkan izin pengelolaan limbah cair (IPLC) di daerah masing-masing setiap 3 (tiga) bulan sekali.

Alat yang digunakan pada pengukuran harian air limbah dengan parameter debit adalah flowmeter, sedangkan pada parameter pH menggunakan pH Meter. Untuk mengetahui dan memantau parameter fisika, kimia dan biologi lain dilakukan bekerja sama dengan pihak laboratorium terakreditasi KAN (Komite Akreditasi Nasional). Hasil uji yang didapatkan dari laboratorium, dilakukan perbandingan dengan baku mutu peraturan yang telah ditetapkan. PT Angkasa Pura I (Persero) memastikan bahwa seluruh air buangan telah sesuai dengan baku mutu tersebut.

Manajemen Pembuangan Air [GRI 303-2]Sebagaimana diwajibkan dalam Pasal 107 Peraturan Pemerintah Republik Indonesia Nomor 22 Tahun 2021 Tentang Penyelenggaraan Perlindungan dan Pengelolaan Lingkungan Hidup bahwa perusahaan wajib melakukan perlindungan dan pengelolaan mutu air meliputi: perencanaan, pemanfaatan, pengendalian dan pemeliharaan. Perencanaan perlindungan dan pengelolaan mutu air sebagaimana dimaksud dilaksanakan melalui:1. Inventaris badan air. 2. Penyusunan dan penetapan baku mutu air. 3. Perhitungan dan penetapan alokasi beban pencemar air. 4. Penyusunan dan penetapan rencana perlindungan dan

pengelolaan mutu air.

Based on the Environmental Impact Analysis (AMDAL), the management of water-related impacts due to airport operations was outlined in the form of the Environmental Management Plan and Environmental Monitoring Plan (RKL RPL). The company's commitment to controlling water pollution is stipulated in an environmental permit reported every 6 (six) months to the Ministry of Environment and Forestry and local agencies under the ministry. The scope of wastewater assessment is determined by monitoring the quality of wastewater after treatment (effluent STP), called Compliance Point. Meanwhile, monitoring point is determined at STP inlet and water body around the airport sourced from STP processed water.

The quality of wastewater generated by the airport is monitored periodically in accordance with applicable regulations. Some parameters such as discharge and pH are measured every day, while parameters according to the Environment and Forestry Ministerial Regulation No. 68 of 2016 on Domestic Wastewater Standard, such as BOD, COD, Ammonia are monitored every 1 (one) month. Reporting on the monitoring results is submitted to the agencies that issue Liquid Waste Disposal Permit (IPLC) in the respective regions every 3 (three) months.

Instrument used in the daily wastewater measurement with discharge parameters is a flowmeter, while the instrument for measuring pH parameters uses a pH meter. To find out and monitor other physical, chemical and biological parameters, the Company collaborated with a KAN (National Accreditation Committee) accredited laboratory. Further, the Company compares between the test results obtained from the laboratory and the quality standards that have been set. PT Angkasa Pura I (Persero) ensures that all wastewater is in accordance with the quality standards.

Wastewater management [GRI 303-2]As required in Article 107 of the Indonesian Government Regulation No. 22 of 2021 concerning the Implementation of Environmental Protection and Management, the company is required to carry out protection and management of water quality including: planning, utilization, control and maintenance. Planning for the protection and management of water quality as referred to the regulation shall be implemented through:1. Inventory of water bodies;2. Preparation and determination of water quality standards;3. Calculation and determination of water pollutant load allocation;4. Preparation and determination of a plan for the protection

and management of water quality.

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Standar ditetapkan melalui baku mutu air yang disahkan oleh pemerintah. Apabila terdapat peraturan lokal yang mengatur terkait baku mutu air di daerah tersebut yang menetapkan baku mutu lebih ketat daripada yang diatur oleh pemerintah, maka standar yang digunakan adalah peraturan baku mutu daerah. Sedangkan apabila daerah tidak memiliki peraturan khusus yang mengatur baku mutu terkait limbah, maka dapat digunakan peraturan baku mutu yang ditetapkan pemerintah yakni: PP82 tahun 2001 dan PM 68 tahun 2016.

PT Angkasa Pura I (Persero) mengembangkan standar operasional prosedur yang disesuaikan dengan proses bisnis masing-masing bandara, dengan menggunakan panduan sesuai dengan ISO 140001 mengenai Sistem Manajemen Lingkungan. Kami juga mempertimbangkan pembuangan air sesuai dengan dokumen Analisis Mengenai Dampak Lingkungan (AMDAL) di masing-masing bandara.

Pengambilan AirPerhitungan kebutuhan air bandara didasarkan pada rencana jumlah penumpang serta fasilitas bangunan operasional standar bandara (terminal penumpang, gedung operasional, masjid dan lain-lain). Sumber air utama pada bandar udara di PT Angkasa Pura I (Persero) adalah PDAM, namun selain itu, untuk memenuhi kebutuhan air yang cukup besar, beberapa bandar udara melakukan pengambilan air tanah. Mengingat pembatasan pemanfaatan air tanah untuk mewujudkan kemanfaatan air yang berkelanjutan, maka PT Angkasa Pura I (Persero) selalu mengajukan izin terkait pengambilan air tanah pada instansi terkait setempat. Kami hanya melakukan pengambilan air tawar (< 1.00 mg/L Total Padatan Terlarut), dan tidak melakukan pengambilan air dari wilayah yang mengalami stress air.

Pengambilan Air Water Withdrawal [gri 303-1]

Sumber Air (m3)Water Source (m3)

2020 2019 2018

PDAM 1.330.918 1.677.895,00 1.472.495,00

Air tanahGroundwater

935.816 3.047.693,00 3.299.122,70

total 2.266.734 4.725.588,00 4.771.617,70

Catatan• Pengunaan air PDAM dihitung berdasarkan pencatatan meter air dari PDAM.• Penggunaan air tanah dihitung berdasarkan volume pengambilan air yang tertera dalam tagihan di setiap daerah operasional PT Angkasa Pura I (Persero).

Note:• PDAM water usage is calculated based on the recording of water meter by the PDAM.• Ground water usage is calculated based on the water extraction volume stated in the bill in respective operational area of PT Angkasa Pura I (Persero).

The standards are set based the government regulation on water quality standards. If the region has regional regulation on water quality standards that are stricter than the government regulation, then the standards shall refer to the regional regulations. On the contrary, if the region does not have special regulation on water quality standards, then the standards shall refer to the quality standard regulations set by the government or the Government Regulation No. 82 of 2001 and the Ministerial Regulation No. 68 of 2016.

PT Angkasa Pura I (Persero) developed standard operating procedures adjusted to the business processes of respective airport by using guidelines in accordance with ISO 140001 concerning Environmental Management System. In addition, we considered water disposal according to the Environmental Impact Analysis (AMDAL) document at respective airport.

Water WithdrawalCalculation of airport water requirements is based on estimated total passengers and standard airport operational building facilities (passenger terminal, operational building, mosque, etc.). The main water source at PT Angkasa Pura I (Persero) airports is PDAM. However, to meet the sizeable water demand, several airports extract groundwater. Given the restrictions on the use of groundwater to achieve sustainable water benefits, PT Angkasa Pura I (Persero) always submits permits related to groundwater extraction to related local agencies. We only collect fresh water (<1.00 mg/L Total Dissolved Solids) and do not take water from areas experiencing water stress.

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Dalam rangka konservasi air, PT Angkasa Pura I (Persero) menyiapkan instalasi-instalasi pengolahan air daur ulang di beberapa bandara, seperti Bandara Ahmad Yani, Bandara Juanda dan Bandara I Gusti Ngurah Rai. Air hasil daur ulang ini digunakan untuk flushing toilet, penyiraman tanaman juga penggunaan air pada cooling tower. Selain itu, kami juga melakukan upaya-upaya kami untuk penghematan penggunaan air, di antaranya:1. Menggunakan air daur ulang dari Supervisory Control and Data

Acquisition (SCADA) untuk flushing dan menyiram tanaman, dengan demikian mengurangi penggunaan air tanah.

2. Peningkatan penggunaan teknologi reverse osmosis di Bandara Jenderal Ahmad Yani Semarang dengan mendaur ulang air yang berasal dari air payau dan air hujan.

3. Menggunakan keran air dengan sensor untuk menghemat penggunaan air.

Penggunaan Air Daur Ulanguse of recycled Water [GRI-306]

Sumber Air (m3)Water Source (m3)

2020 2019 2018

Daur ulang Recycled

74.802,222 144.353,00 176.355,00

Penggunaan air daur ulang pada tahun pelaporan turun. Hal ini memperlihatkan komitmen kami untuk menjaga sumber daya alami yang menjadi kebutuhan orang banyak. Dibandingkan dengan jumlah total pengambilan air, maka penggunaan air daur ulang adalah sebesar 3,3%. Penggunaan air daur ulang dihitung berdasarkan estimasi volume bak penampungan air dalam m3.

air LimBah (eFLuen) WasteWater (eFFLuent) [GRI-306]

Aktivitas Bandara dengan berbagai macam fasilitas dengan aktivitas produksi yang dimilikinya memiliki bahan buangan yang disebut limbah, dimana limbah tersebut harus dilakukan pengolahan (treatment) terlebih dahulu sebelum dibuang ke lingkungan atau dapat dimanfaatkan kembali setelah mengalami pengolahan lebih lanjut. Salah satu limbah yang menjadi perhatian dalam aktivitas bandara udara adalah limbah cair, dimana limbah cair ini merupakan hasil berbagai aktivitas kegiatan bandara yang umumnya dapat dibedakan menjadi limbah cair domestik, limbah cair komersial dan limbah cair lavatory pesawat.

Secara berkala, kualitas air limbah yang telah diolah pada sistem pengolahan air limbah diuji dan dilaporkan pada kementerian lingkungan hidup dan kehutanan serta instansi daerah terkait. Selain itu setiap air limbah yang dialirkan pada badan air terdekat diwajibkan dilakukan pemantauan sesuai dengan izin yang dimiliki,

In the context of water conservation, PT Angkasa Pura I (Persero) prepared recycled water treatment installations at several airports, such as Ahmad Yani Airport, Juanda Airport and I Gusti Ngurah Rai Airport. Recycled water is used for flushing toilets, watering plants and water use in cooling towers. In addition, we also make our efforts to save water, including:

1. Using recycled water from Supervisory Control and Data Acquisition (SCADA) for flushing and watering plants, thereby reducing groundwater use.

2. Increasing the use of reverse osmosis technology at Jenderal Ahmad Yani Airport in Semarang by recycling water from brackish water and rainwater.

3. Using a water tap with a sensor to save water usage.

The use of recycled water in the reporting year decreased. This indicated our commitment to protecting natural resources needed by many people. Recycled water use was 3.3% compared to total water withdrawal. Use of recycled water is calculated based on estimated volume of water reservoir in m3.

Airport with its facilities and production activities generates waste that must be treated before being disposed of into the environment or can be reused after undergoing further processing. Our concern is liquid waste as the result of various airport activities, which can generally be divided into domestic liquid waste, commercial liquid waste and aircraft lavatory liquid waste.

Periodically, the quality of treated wastewater in wastewater treatment system is tested and reported to the Ministry of Environment and Forestry and related regional agencies. In addition, wastewater discharged to the nearest water body is required to be monitored in accordance with the license, such as

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misalnya izin pembuangan limbah cair, atau izin pemanfaatan air limbah. Hasil uji laboratorium tersebut dipastikan tidak melebihi baku mutu yang telah ditetapkan sesuai peraturan.

PT Angkasa Pura I (Persero) memastikan ketentuan teknis sesuai peraturan perundangan dipenuhi, seperti menyediakan alat ukur debit (flow meter) di setiap instalasi, tidak melakukan pengenceran atau mencampur air hujan ke dalam air limbah. Sehingga pencemaran lingkungan akibat pelepasan air ke badan air dapat dihindari.

Pelepasan hasil treatment IPAL ke badan air dijaga dengan memisahkan saluran antara hasil olahan air limbah dengan air hujan. Sejak dari penghasil, seluruh saluran black water dibuat terpisah dengan grey water. Seluruh saluran air limbah dibuat tertutup sehingga tidak bercampur dengan air hujan dan air limpasan lainnya atau biasa disebut Storm Water. [GRI-AO4]

Pada fasilitas sisi udara seperti landas pacu, air tidak diperkenankan menggenang, sehingga dibuat elevasi-elevasi tertentu untuk mengalirkan air ke dalam drainase yang akan disalurkan menuju ke luar bandara.

Drainase ini didesain untuk menampung limpasan air hujan yang berpotensi mengandung polutan dan bahan kimia seperti oli, bahan bakar pesawat, dan lainnya. Untuk itu, upaya-upaya yang kami lakukan antara lain:1. Desain drainase yang tidak menyerap langsung ke tanah.

2. Desain saluran black water secara tertutup dan terpisah dari grey water.

3. Mengurangi penggunaan chemical pada pembersihan tumpahan minyak/avtur di apron.

4. Pengukuran kualitas efluen setiap enam bulan di seluruh bandara oleh laboratorium terakreditasi KAN, menggunakan standar SNI sesuai P68 tahun 2016.

5. Beberapa bandara menyediakan pond sebelum mengalirkan air limpasan keluar bandara.

6. Penyusunan prosedur untuk menangani tumpahan minyak/avtur.

7. Bekerja sama dengan Kantor Otoritas Bandara untuk pengaturan kendaraan sisi udara yang laik operasi.

8. Melakukan pembersihan saluran/drainase secara berkala

liquid waste disposal permit, or wastewater utilization permit. The laboratory test results shall not exceed the quality standards set according to the regulations.

PT Angkasa Pura I (Persero) ensures that technical provisions are in accordance with statutory regulations, such as providing a flow meter at each installation, not diluting or mixing rainwater into wastewater. Thus, environmental pollution due to water discharge into water bodies can be avoided.

The discharge of wastewater from WWTP to water body is safeguarded by separating the channel between treated wastewater and rainwater. The Company provides separate channels for black water and grey water from its source. The entire sewerage is closed so that it does not mix with rainwater and other runoff or commonly known as Storm Water. [GRI-AO4]

In airside facilities such as runways, water is not allowed to stagnate, so that certain elevations are made to drain water into the drainage that will be channeled outside the airport.

The drainages are designed to collect rainwater runoff that is likely to contain pollutants and chemicals such as oil, aircraft fuel, and others. For this reason, our efforts include:

1. Drainage design that does not absorb water directly into the ground

2. Black water channel design that is closed and separated from grey water

3. Reducing the use of chemicals in cleaning oil spills/aviation fuel on the apron

4. Measurement of effluent quality every six months at all airports by KAN accredited laboratory, using SNI standards according to the Government Regulation No. 68 of 2016

5. Some airports provide ponds before draining runoff water out of the airport

6. Establishing a procedure for handling oil spills/aviation fuel.

7. Cooperating with the Airport Authority Office for the regulation of air-side vehicles that are operational

8. Regular cleaning of channels/drainages.

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Komitmen kami dalam mencegah pencemaran lingkungan dengan melakukan upaya-upaya dan berbagai inisiatif untuk mengurangi timbulan limbah dan menerapkan pengelolaan sampah terbaik di bandar udara. Limbah bandar udara didominasi oleh limbah domestik, yaitu sampah buangan penumpang dan tenant. Kami menyediakan tempat sampah – tempat sampah terpilah untuk memisahkan antara sampah organik dan non organik dalam jumlah besar untuk sehingga dapat mengurangi jumlah sampah yang dibuang ke Tempat Pembuangan Sampah Akhir (TPA).

Limbah B3 dikumpulkan di tempat penyimpanan sementara yang berizin di dalam kawasan bandar udara untuk kemudian diserahkan pada pihak ketiga yang memiliki izin dalam pengangkutan dan/atau pengolahan sesuai dengan peraturan yang berlaku. Jenis dan penghasil Limbah Bahan Berbahaya dan Beracun (LB3) pada bandar udara: [GRI 306-4]

Sumber LimbahWaste Source

Unit Nama Limbah B3Name of B3 Waste

PenghasilProducer

Pengoperasian pesawat udara (domestik dan internasional)Aircraft Operation (Domestic and International)

Avtur bekas, pelarut bekasUsed Avtur, Used Solvent

Airline, Groundhandling Maintenance

Pengoperasian bandar udara Airport Operations

Fasilitas pendukungSupporting Facility

Oli/minyak pelumasbekas hidrolik, mesin, gear, lubrikasi, insulasi,heat transmission, grit chamber, separator, solar kotorUsed Hydraulic Oil, engines, gears, lubricants, insulation, heat transmission, grit chamber, separators, dirty diesel.

ARFF, Airport Equipment, Airport Technology

Aki bekas, baterai bekasUsed accumulator, used batteries

Seluruh unitAll Units

Kain majun terkontaminasi.Contaminated Cotton Rags

ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport CommercialARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial

Filter bekasUsed filter

Airport EquipmentAirport Equipment

Kemasan bekas B3(kemasan bekas oli dan kemasan tinta cartridge, kaleng cat)B3 Used Packaging (Used Oil Packaging and Cartridge Ink Packaging, Paint Cans)

ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport CommercialARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial

Residu dari kegiatanpembersihan (contoh limbah aspal)Residues from cleaning activities (e.g Asphalt waste)

Airport Facilities,Airport EquipmentAirport Facilities,Airport Equipment

Fasilitas perkantoranOffice Facilities

Tinta komputer/cartridge bekasUsed Computer Ink/Cartridge

Semua UnitAll Units

LimBah DomestiK (samPah) Dan LimBah Bahan BerBahaYa Dan BeraCun (B3) DomestiC Waste anD B3 Waste [OJK F.13] [OJK F.14]

We are committed to preventing environmental pollution by making efforts and various initiatives to reduce waste generation and implement the best waste management at the airports. Airport waste is dominated by domestic waste, namely passenger and tenant waste. We provide waste bins, segregated bins to separate large amounts of organic and non-organic waste in order to reduce the amount of waste disposed of at the final disposal site.

B3 waste is collected at a licensed temporary storage area within the airport area to then be handed over to a third party who has a permit for transportation and/or processing in accordance with applicable regulations. The following is types and producers of Hazardous and Toxic Waste (LB3) at airports: [GRI 306-4]

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Sumber LimbahWaste Source

Unit Nama Limbah B3Name of B3 Waste

PenghasilProducer

Lampu TL Bekas, limbah elektronik termasuk CRT (cathode ray tube), printed circuit board (PCB), wire rubber.Used TL lamps, electronic waste including CRT (Cathode Ray Tube), Printed Circuit Board (PCB), wire rubber.

ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial.ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial.

Fasilitas pelayanan kesehatanHealthcare Facilities

Limbah medis, kotak P3K ambulans (obat kadaluarsa).Medical Waste, First Aid Ambulance box (Expired medicine).

ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial.ARFF, Airport Operation, Airport Security, Airport Facilities, Airport Equipment, Airport Commercial.

Pengembangan bandar udaraAirport Development

Material insulasi yang mengandung asbestos (contoh: rockwool, glasswool).Insulation material containing asbestos (e.g.: rockwool, glasswool).

Airport FacilitiesAirport EquipmentAirport FacilitiesAirport Equipment

Perawatan fasilitas bandar udara dan pesawat udara: bengkel pemeliharaan pesawat dan kendaraan.Airport and Aircraft Facility Maintenance: Aircraft and Vehicle Maintenance Workshops

PelarutSolvent

Airport FacilitiesAirport Facilities

Limbah CatPaint Waste

Airport FacilitiesAirport EquipmentAirport FacilitiesAirport Equipment

Baterai BekasUsed Batteries

Airport SecurityAirport Security

PT Angkasa Pura I (Persero) melakukan pelaporan secara berkala menggunakan akun Festronik dan SIMPEL KLHK untuk memonitor pengelolaan lingkungan dan manifest limbah B3. Seluruh limbah berbahaya kami diangkut oleh pihak ketiga berizin menuju tempat pembuangan akhir. Jumlah limbah berbahaya yang diangkut dan dikelola pihak ketiga adalah 7,197 ton. Berat ini didapatkan dari penimbangan. PT Angkasa Pura I (Persero) tidak mengimpor, mengekspor atau mengolah limbah B3. [GRI 306-2] [GRI 306-4]

Sebagian besar limbah yang kami hasilkan merupakan limbah domestik, yang seluruhnya diserahkan pada pihak ketiga untuk dibawa ke TPA. Beratnya limbah seperti tercatat di bawah ini. Rata-rata berat sampah/limbah tidak berbahaya (ton/tahun). [GRI 306-2]

Asal BandaraAirport

2020 2019 2018


715,5 4.380 -


733,80 4.015 -


64,74 2.555 -


247,86 1.460 -

PT Angkasa Pura I (Persero) reports periodically using Festronik and SIMPEL accounts of the Ministry of Environment and Forestry to monitor environmental management and hazardous waste manifest. All of our hazardous waste is transported by a licensed third party to landfill. The amount of hazardous waste transported and managed by third parties was 7,197 tons. The weight was obtained from weighing. PT Angkasa Pura I (Persero) does not import, export or treat B3 waste. [GRI 306-2] [GRI 306-4]

Most of the waste in our operational activities is domestic waste, handled by a third party to be transferred to final disposal site. The weight of waste is presented below. Average weight of waste/non-hazardous waste (tonnes/year). [GRI 306-2]

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Asal BandaraAirport

2020 2019 2018


- 91,25 -


3.695,5 5.475 -


75,00 1.460 -


88,13 547,5 -


- 730 -


248,10 912,5 254,41


18 735 394


- 273,75 169

Bandara El Tari - KupangEl Tari Airport- Kupang

- 365 -


56,76 - -

Upaya lain dalam mengurangi timbulan limbah dan menjaga kelestarian lingkungan di antaranya:1. Menggantikan penggunaan air mineral dalam kemasan dan

botol plastik sekali pakai dengan gelas di lingkungan Bandara I Gusti Ngurah Rai Bali dan Bandara Internasional Lombok Praya.

2. Mengurangi penggunaan kertas melalui sistem Tata Naskah Dinas Elektronik.

emisi uDaraair emissions [GRI-AO5] [GRI 305-7]

Selain kegiatan operasional fasilitas sisi udara, kegiatan perparkiran dan operasional pada fasilitas sisi darat juga memberikan pengaruh terhadap kondisi kualitas udara ambien. Pengelolaan dan pemantauan lingkungan terhadap penurunan kualitas udara pada operasional bandar udara dan jasa penerbangan dilakukan secara berkala dan cukup efektif. Hal ini ditandai dengan hasil pengukuran kualitas udara seperti carbon monoxide (CO), sulfur dioxide (SO2), nitrogen dioxide (NO2) dan partikel debu berada di bawah baku mutu berdasarkan Peraturan Pemerintah Nomor 41 Tahun 1999 Tentang Pengendalian Pencemaran Udara. Pengukuran dan pemantauan kualitas udara dilakukan setiap 6 (enam) bulan sekali di setiap bandara dan bekerja sama dengan pihak independen dalam pengukurannya. Berikut ini sampel dari rata-rata pengukuran selama satu tahun dari tiga bandara yang mewakili bandara besar, sedang dan kecil.

Other efforts to reduce waste generation and protect the environment include:1. Substituting the use of bottled water and disposable plastic

bottles with the use of glass in the environment of I Gusti Ngurah Rai Bali Airport, Bali and Lombok Praya International Airport.

2. Reducing the use of paper through the Electronic Service Manuscript system.

In addition to the operational activities at air side facilities, parking and operational activities at land side facilities affect ambient air quality level. Environmental management and monitoring of the decline in air quality in airport operations and aviation services have been carried out regularly and effective. This is indicated by the results of air quality measurements such as carbon monoxide (CO), sulphur dioxide (SO2), nitrogen dioxide (NO2) and dust particles that are below the quality standard based on Government Regulation No. 41 of 1999 concerning Air Pollution Control. Measurement and monitoring of air quality is carried out every 6 (six) months at each airport and the company cooperates with an independent party in the measurement. The following is a sample of the average measurements from the three airports representing large, medium and small airports in a year.

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Bandara internasional i gusti ngurah rai - Denpasari gusti ngurah rai international airport - Denpasar

PolutanPollutant

2020 Ambang BatasThreshold

Metode Pengukuran Measure Method

Sulphur dioxide (SO2) 31 μg/Nm3 900 μg/Nm3 SNI 7119.7-2017

Nitrogen dioxide (NO2) 8 μg/Nm3 400 μg/Nm3 SNI 7119.2-2017

Carbon monoxide (CO) 1.372 μg/Nm3 30.000 μg/Nm3 SNI 7119.10-2017

Debu (TSP) 7 μg/Nm3 90 μg/Nm3 SNI 7119.3-2017

Lokasi titik UA 3 ( Depan SD 04 Tuban), Data Primer RKL-RPL 2020.

Bandara Internasional Sam Ratulangi - Manadosam ratulangi international airport - manado

PolutanPollutant



Sulphur dioxide (SO2) 202,8 μg/Nm3 900 μg/Nm3 SNI 7119.7-2017

Nitrogen dioxide (NO2) 62,2 μg/Nm3 400 μg/Nm3 SNI 7119.2-2017

Carbon monoxide (CO) 3.896 μg/Nm3 30.000 μg/Nm3 SNI 7119.10-2017

Debu (TSP) 21,2 μg/Nm3 90 μg/Nm3 SNI 7119.3-2017

Lokasi titik di halaman Parkir Bandara, Data Primer RKL-RPL 2020.

Bandara internasional Pattimura - ambonPattimura international airport - ambon

PolutanPollutant



Sulphur dioxide (SO2) <1 μg/Nm3 900 μg/Nm3 SNI 7119.7-2017

Nitrogen dioxide (NO2) <1 μg/Nm3 400 μg/Nm3 SNI 7119.2-2017

Carbon monoxide (CO) <1 μg/Nm3 30.000 μg/Nm3 SNI 7119.10-2017

Debu (TSP) 57,1 μg/Nm3 90 μg/Nm3 SNI 7119.3-2017

Lokasi titik di Perumahan Pensip, Data Primer RKL-RPL 2020.

Komitmen PT Angkasa Pura I (Persero) untuk meningkatkan kualitas udara diwujudkan melalui penanaman pohon, baik di sekitar bandara maupun di luar bandara. Kegiatan ini telah dimulai sejak tahun 2000, dan hingga kini telah lebih dari 8.055 pohon yang ditanam. Pada tahun pelaporan, kami menanam 2.545 pohon di luar area bandara.

Point Location at UA 3 (in front of SD 04 Tuban), Primary Data RKL-RPL 2020.

Point Location at Airport Parking Yard, Primary Data RKL-RPL 2020.

Point Location at Pensip Housing, Primary Data RKL-RPL 2020.

PT Angkasa Pura I (Persero)‘s commitment to improve air quality is realized through tree planting, both around the airport and outside the airport. The program has been implemented since 2000, and to date, more than 8,055 trees have been planted. In the reporting year, we planted 2,545 trees outside the airport area.

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KeBisingan noise [GRI-AO7]

Badan Usaha Bandar Udara atau Unit Penyelenggara Bandar Udara wajib menjaga ambang batas kebisingan dan pencemaran lingkungan di Bandar Udara dan sekitarnya sesuai dengan ambang batas dan baku mutu yang ditetapkan Pemerintah. Pemantauan tingkat kebisingan dilakukan sesuai dengan indeks kebisingan Weighted Equivalent Continuous Perceived Noise Level (WECPNL) atau nilai ekuivalen tingkat kebisingan di suatu area yang dapat diterima terus-menerus selama suatu rentang waktu dengan pembobotan tertentu. Indeks kebisingan ini sesuai dengan Peraturan Direktur Jenderal Perhubungan Udara Nomor: KP 590 Tahun 2014 Tentang Pedoman Teknis Pembuatan Rencana Induk Bandar Udara. PT Angkasa Pura I (Persero) menetapkan tata guna tanah di sekitar kawasan bandara untuk memastikan bahwa zona kebisingan tertentu tidak menjadi lokasi pemukiman masyarakat.

Kawasan KebisinganNoise Zone

tingkat KebisinganNoise Level

tata guna tanahLand Use

Tingkat I 70 < WECPNL < 75 Untuk berbagai kegiatan dan bangunan, kecuali sekolah dan rumah sakit. Sekolah dan rumah sakit yang ada dilengkapi dengan insulasi sehingga tingkat kebisingan di dalam bangunan sesuai peraturan perundangan yang berlaku.For a variety of activities and buildings, except schools and hospitals. Schools and hospitals are equipped with insulation so that the noise level in the building complies with applicable laws and regulations.

Tingkat II 75 < WECPNL < 80 Untuk berbagai kegiatan dan bangunan, kecuali sekolah, rumah sakit, dan rumah tinggal. Sekolah, rumah sakit dan rumah tinggal yang ada dilengkapi dengan insulasi sehingga tingkat kebisingan di dalam bangunan sesuai peraturan perundangan yang berlaku.For a variety of activities and buildings, except schools, hospitals and residences. Schools, hospitals and residences are equipped with insulation so that the noise level in the building complies with the applicable laws and regulations.

Tingkat III WECPNL > 80 Untuk bangunan atau fasilitas bandara yang dilengkapi dengan insulasi sehingga tingkat kebisingan di dalam bangunan sesuai peraturan perundangan yang berlaku. Wilayah ini dapat pula di manfaatkan sebagai jalur hijau atau sarana pengendalian lingkungan dan pertanian yang tidak mengundang burung.For buildings or airport facilities equipped with insulation so that the noise level in the building complies with the applicable laws and regulations. This area can also be used as a green belt or a means of environmental control and agriculture that does not attract birds.

Airport Business Entity or Airport Operational Unit shall maintain the threshold of noise and environmental pollution at airports and surrounding areas in accordance with the threshold and quality standards set by the Government. Noise level monitoring is carried out in accordance with the Weighted Equivalent Continuous Perceived Noise Level (WECPNL) index or the equivalent value of the noise level in an area that can be received continuously over a period of time with a certain weighting. This calculation refers to the Regulation of the Director General of Civil Aviation Number: KP 590 of 2014 concerning Technical Guidelines for Making Airport Master Plans. PT Angkasa Pura I (Persero) determines land use around the airport area to ensure that certain noise zones do not turn into community settlements.

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Berikut ini merupakan contoh kawasan kebisingan dari bandara kami di Bandara Internasional Yogyakarta - Kulonprogo.

Kawasan KebisinganNoise Zone

Jumlah KKnumber of households

Tingkat ILevel I

2.628

Tingkat IILevel II

434

Tingkat IIILevel III

324

Sebaran kebisingan di sekitar bandara dapat diperkirakan dan dievaluasi dengan menggunakan software Integrated Noise Model (INM) dan dilakukan oleh pihak independen dengan menggunakan data penerbangan dan SID-STAR yang dimiliki bandara. Kajian dokumen Batas Kawasan Kebisingan (BKK) bandara ini dilakukan bersamaan dengan penyusunan dokumen Rencana Induk Bandara. Pada Bandara Internasional Yogyakarta – Kulonprogo, dokumen BKK disahkan sesuai dengan Keputusan Menteri Perhubungan Republik Indonesia Nomor : KP 1994 Tahun 2018 Tentang Penetapan Lokasi Bandar Udara Baru Di Kabupaten Kulon Progo Provinsi Daerah Istimewa Yogyakarta. Persentase perubahan belum dapat ditentukan karena bandara ini baru beroperasi secara penuh sejak 2020. Kami tidak melakukan perhitungan persentase untuk topik ini.

Pengukuran tingkat kebisingan di Bandara i gusti ngurah rai, Balimeasurement of noise levels at i gusti ngurah rai airport, Bali

LokasiMonitoring Location

Baku MutuQuality Standard

SatuanUnit

hasil PantauanMonitoring Result

Area selatan bandaraSouth area of the airport

70 dbA 59,75

Area parkir terbuka untuk motorParking area open to motorbikes

70 dbA 51,4

Area tikungan radar bandaraAirport radar bend area

70 dbA 58,9

Area depan AURIAURI front area

70 dbA 62,9

Area Kompleks SD 04SD 04 complex area

70 dbA 48,01

Area Taman Ngurah RaiNgurah Rai park area

70 dbA 57,16

Area parkir mobil domestikDomestic car park area

70 dbA 48,33

Area depan kantor BMKGFront area of BMKG office

70 dbA 48,74

Area depan gedung PKPPKFront area of PKPPK building

70 dbA 52,05

The following is an example of noise zones of our airport in Internasional Yogyakarta - Kulonprogo Airport.

Noise distribution around the airport can be estimated and evaluated using the Integrated Noise Model (INM) software carried out by an independent party using flight data and the airport’s SID-STAR. Study on Area Noise Limits (BKK) documents was conducted in conjunction with the preparation of Airport Master Plan document. BKK document at Yogyakarta International Airport – Kulonprogo was legalized in accordance with the Decree of the Minister of Transportation of the Republic of Indonesia No. KP 1994 of 2018 concerning the Determination of a New Airport Location in Kulon Progo Regency, Yogyakarta Special Region Province. The percentage of change has not been determined because the airport was fully operational in 2020. We are not doing calculation the percentage to this topic.

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Kami mengupayakan seluruh hasil pengukuran di bawah baku mutu. Kalaupun ada beberapa titik lokasi yang berada sedikit di atas baku mutu, maka kami akan menerapkan kebijakan-kebijakan berikut ini:1. Green Belt: melakukan penanaman pohon di kawasan sekitar

bandara yang berfungsi untuk mengurangi kebisingan akibat aktivitas pendaratan dan keberangkatan pesawat. Telah dilakukan hampir di seluruh bandara PT Angkasa Pura I (Persero).

2. Noise Abatement Operational Procedures: menghimbau kepada maskapai untuk memenuhi standar dan prosedur pada kegiatan take off dan landing pesawat sesuai ketentuan ICAO. Dengan mengikuti arah runway dan rute pada ketinggian yang telah ditentukan pada kegiatan take off dan landing pesawat.

3. Menyusun dokumen BKK (Batas Kebisingan Kawasan): dilakukan untuk menentukan batas maksimum kebisingan yang terpapar karena aktivitas bandara. Pada dokumen ini ditentukan fasilitas umum apa saja yang dapat dibangun di kawasan tersebut, seperti rumah sakit dan sekolah.

4. Monitoring/melakukan pemantauan kebisingan selama 6 bulan sekali.

5. Melakukan perawatan rutin terhadap peralatan dan kendaraan operasional yang menimbulkan kebisingan.

6. Pengadaan genset yang lebih ramah lingkungan dengan tingkat kebisingan dan emisi yang rendah atau less noise and emission.

7. Menerapkan silent airport, yakni mengubah pola pengumuman dari biasanya 7 jenis pengumuman dalam satu penerbangan menjadi hanya 3 (tiga) pengumuman yang disiarkan, yakni boarding call, panggilan untuk penumpang yang belum masuk pesawat, dan pengumuman lain-lain. Kebijakan ini sekaligus mendidik penumpang agar membaca informasi yang tertera di Boarding Pass dan FIDS (Flight Information Display System) atau layar informasi penerbangan.

We strive to ensure that all measurement results are below the quality standard. When some location points slightly exceed the quality standard, we implement the following policies:1. Green Belt: planting trees in the area around the airport

that serves to reduce the noise emitted from aircrafts during landing and take-off has been carried out in almost all airports of PT Angkasa Pura I (Persero).

2. Noise Abatement Operational Procedures: call on airlines to meet standards and procedures for aircraft take-off and landing activities in accordance with ICAO regulations by following the runway direction and route at a predetermined altitude on aircraft take off and landing activities.

3. Arranging BKK (Area Noise Limits) document: conducted to determine the maximum noise level due to airport activities. This document determines what public facilities can be built in the area, such as hospitals and schools.

4. Observing/monitoring noise for every 6 months.

5. Performing routine maintenance of operational equipment and vehicles that cause noise.

6. Procurement of environmentally friendly generators with less noise and emission.

7. Applying a silent airport, i.e. changing the announcement pattern from 7 types of announcements on a flight to only 3 announcements being broadcast, namely boarding calls, calls for passengers who have not boarded the aircraft, and other announcements. This policy also educates passengers to read the information listed on the Boarding Pass and FIDS (Flight Information Display System).

LokasiMonitoring Location

Baku MutuQuality Standard

SatuanUnit

hasil PantauanMonitoring Result

Area Apron Bay 1Apron Bay 1 area

70 dbA 53,22

Area timur runway 27East area of runway 27

70 dbA 63,16

Area tol gate GATGate GAT toll area

70 dbA 54,18

CatatanBaku Mutu: 85 dBA (standar tempat kerja untuk 8 jam) untuk titik di dalam pagar bandara Baku Mutu WECPNL 70 dBA untuk area di sekitar pemukiman diluar pagar bandara Intensitas Kebisingan yang tinggi dikarenakan saat itu ada proyek pengembangan bandara masa konstruksi.Note:Quality Standard: 85 dBA (workplace standard for 8 hours) for points within the airport fence with WECPNL Quality Standard of 70 dBA for areas around settlements outside the airport fence. The noise intensity was high because there was an airport development project under construction.

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PenDeKatan atau PrinsiP PenCegahan PreCautionarY PrinCiPLe or aPProaCh

Berbagai prinsip dan sistem kami kembangkan untuk memastikan bahwa seluruh kegiatan operasional kami telah mematuhi peraturan perundangan di bidang lingkungan. PT Angkasa Pura I (Persero) mengedepankan prinsip kehati-hatian, terutama dalam kaitannya dengan lingkungan. Standar yang kami terapkan di antaranya: [GRI 102-11]1. Analisis Mengenai Dampak Lingkungan (AMDAL).2. ISO 14001: 2015/SNI 19 – 14001:2005 tentang Sistem

Manajemen Lingkungan.

Komitmen dan kepatuhan kami pada peraturan perundangan terkait lingkungan telah membuahkan hasil yang baik, sehingga tidak terdapat insiden ketidakpatuhan terhadap peraturan perundangan di bidang lingkungan yang menyebabkan sanksi. [GRI 307-1] [OJK F.16]

reLoKasi masYaraKatCommunitY reLoCation [GRI-AO8]

Dalam beberapa proyek perluasan bandara, kami melakukan relokasi masyarakat untuk memastikan bahwa mereka tidak berada dalam zona kebisingan, atau memang karena lahan tersebut akan digunakan sebagai bagian dari bandara. Pada tahun 2020 kami melakukan perluasan pada bandara-bandara berikut ini:1. Bandara Juanda Surabaya2. Bandara Sultan Hasanuddin Makassar3. Bandara Sam Ratulangi Manado4. Bandara Internasional Lombok

Perluasan tersebut dilakukan di dalam kawasan bandara yang telah dikelola oleh PT Angkasa Pura I (Persero). Sehingga selama tahun 2020, tidak terdapat kegiatan relokasi warga.

We have developed various principles and systems to ensure that all of our operational activities comply with environmental regulations. PT Angkasa Pura I (Persero) put forward the principle of prudence, especially in relation to the environment. We apply the following standards: [GRI 102-11]

1. Environmental Impact Analysis (AMDAL).2. ISO 14001: 2015/SNI 19 – 14001:2005 concerning Environmental

Management Systems.

Our commitment and compliance with environmental laws and regulations has yielded good results, so there were no incidents of non-compliance with environmental laws and regulations that lead to sanctions. [GRI 307-1] [OJK F.16]

In some airport expansion projects, we relocate the community to ensure that they are not in a noise zone, or because the land shall be used as part of the airport. During 2020, we have expanded the airports below:

1. Juanda Surabaya Airport2. Sultan Hasanuddin Makassar Airport3. Sam Ratulangi Manado Airport4. Internasional Lombok Airport

Expansion was carried out within the airport area managed by PT Angkasa Pura I (Persero). Therefore, in 2020, there was no relocation activities for residents.

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sertiFiKasi LingKunganenvironmentaL CertiFiCation

Sebagai bagian dari upaya PT Angkasa Pura I (Persero) dalam mengembangkan bandara yang ramah lingkungan, kami memastikan agar bandara-bandara dan operasional kami mendapatkan sertifikasi di bidang lingkungan. Sertifikasi ini tidak hanya penting dalam pencapaian tujuan kami, melainkan juga meningkatkan kepercayaan masyarakat terhadap PT Angkasa Pura I (Persero).

As part of the Company’s endeavor to become environmentally friendly airport, we ensure that our airports and operations are certified for all matters relating to the environment. This certification is not only important in achieving our goals, but also in increasing public trust in PT Angkasa Pura I (Persero).

Yogyakarta international airport, Kulon Progo at the Final assessment phase and ahmad Yani airport, semarang at the Design recognition phasePT Angkasa Pura I (Persero) Airport Buildings are being developed to comply with Greenship or green building standards. The standards cover planning, building operations, maintenance, procurement and other activities related to buildings and operations therein.

Currently, we received a Greenship certificate issued by the Green Building Council Indonesia (GBCI) for Yogyakarta International Airport - Kulon Progo with a Gold rating at the Final Assessment phase and Ahmad Yani Airport - Semarang with a Gold rating at the Design Recognition phase.

Bandara internasional Yogyakarta, Kulon Progo pada tahap Final assessment dan Bandara ahmad Yani, semarang pada tahap Design RecognitionBangunan-bangunan bandara kami sedang dikembangkan untuk mengikuti standar Greenship atau gedung hijau. Standar ini mencakup perencanaan, pembangunan pengoperasian, pemeliharaan, pengadaan serta kegiatan lain terkait bangunan dan operasional di dalamnya.

Saat ini kami telah mendapat sertifikat Greenship yang diterbitkan oleh Green Building Council Indonesia (GBCI) untuk Bandara Internasional Yogyakarta - Kulon Progo dengan peringkat Gold pada tahap Final Assessment dan Bandara Jenderal Ahmad Yani - Semarang dengan peringkat Gold pada tahap Design Recognition.

sertifikasi green Buildinggreen Building Certification

ISO 14001 is part of the overall management system which includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources for the development, implementation, achievement, assessment and maintenance of environmental policies. With an integrated management system, it is hoped that PT Angkasa Pura I (Persero) airport can meet the eco airport criteria.

ISO 14001 merupakan bagian dari keseluruhan sistem manajemen yang termasuk di dalamnya struktur organisasi, aktivitas perencanaan, tanggung jawab, praktik, prosedur-prosedur, proses dan sumber daya untuk pengembangan, penerapan, pencapaian, pengkajian dan pemeliharaan kebijaksanaan lingkungan. Dengan Sistem Pengelolaan yang terintegrasi sehingga diharapkan bandara PT Angkasa Pura I (Persero) dapat memenuhi kriteria eco airport.

Penerapan dan Pengembangan ISO 14001:2015implementation and Development of ISO 14001:2015

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Kegiatan LingKunganenvironmentaL aCtivities

Komitmen kami pada kelestarian lingkungan dinyatakan melalui berbagai kegiatan lingkungan antara lain pemanfaatan teknologi sebagai sarana komunikasi dan penerapan sistem tata naskah dinas elektronik, HCIS dan APpro merupakan upaya PT Angkasa Pura I (Persero) dalam melestarikan lingkungan hidup yang berkelanjutan di kegiatan oprasional perusahaan.

Selain pemanfaatan teknologi dalam upaya mengurangi limbah kertas, Angkasa Pura I juga telah melakukan beberapa upaya penghematan energi, yang mencakup:1. Penggunaan sistem Supervisory Control And Data Acquisition

(SCADA) untuk memonitor penggunaan listrik secara berkala di Bandara Jenderal Ahmad Yani Semarang;

2. Penggunaan Building Automation System di Bandara;3. Penggunaan lampu dan monitor LED di bandara;4. Penggunaan Sistem Sensor pada escalator dan lampu untuk

menghemat listrik dan air;5. Mengurangi durasi penggunaan AC Standing dan centralized air

conditioner (AC) di terminal;6. Penggunaan solar cell untuk penerangan jalan di Bandara

Syamsudin Noor Banjarmasin dan Jenderal Ahmad Yani-Semarang;

7. Penerapan Airport Operation Control System (AOCC) yang dapat mengurangi penggunaan listrik;

8. Bekerja sama dengan Airnav, Airlines dan Kementerian Perhubungan dalam penerapan Continous Decent Operations (CDO) dan Continous Climb Operations (CCO).

Dalam menjaga keseimbangan lingkungan, Perusahaan berupaya maksimal untuk melakukan efisiensi penggunaan air dan kegiatan konservasi air. Beberapa upaya konservasi air yang dilakukan, yaitu:1. Dalam kegiatan operasional Perusahaan tidak lagi

memanfaatkan penggunaan air bawah tanah, khususnya air tanah dangkal dan menggantinya dengan sumber air dari jasa Perusahaan Daerah Air Minum (PDAM) dan atau dengan air daur ulang serta dari tangkapan air hujan (rainwater harvesting);

2. Penggunaan teknologi reversed water osmosis di bandara Jenderal Ahmad Yani Semarang dengan mendaur ulang air yang berasal dari air payau dan air hujan;

3. Penggunaan keran air dengan sensor otomatis.4. Penggunaan smart toilet.5. Melakukan perawatan terhadap instalasi air secara rutin guna

mencegah kebocoran;6. Penanaman pohon untuk memenuhi ruang terbuka hijau.7. Pembuatan ponding, sumur resapan dan lubang biopori. 8. Melakukan kampanye memberi himbauan kepada seluruh

pegawai untuk menghemat penggunaan air.

Our commitment to environmental sustainability is expressed through various environmental activities, including the use of technology as a means of communication and implementation of Tata Naskah Dinas Elektronik system, HCIS and APpro as efforts to preserve a sustainable environment in the Company’s operational activities.

In addition to using technology in an effort to reduce paper waste, Angkasa Pura I made several energy saving efforts, including:

1. Use of the Supervisory Control and Data Acquisition (SCADA) system to monitor electricity usage periodically at Jenderal Ahmad Yani Airport in Semarang;

2. Use of the Building Automation System at the airport; 3. Use of LED lights and monitors at the airport;4. Use of sensor system on escalators and lights to save electricity

and water;5. Reducing the duration of using standing air conditioning and

centralized air conditioner (AC) in the terminal;6. Use of solar cells for street lighting at Syamsudin Noor Airport

in Banjarmasin and Jenderal Ahmad Yani Airport in Semarang;

7. Implementation of Airport Operation Control System (AOCC) to reduce electricity usage

8. Collaborating with Airnav, Airlines and the Ministry of Transportation in the implementation of Continuous Decent Operations (CDO) and Continuous Climb Operations (CCO)

To maintain environmental balance, the Company strives to carry out efficient water use and water conservation activities. The Company made several water conservation efforts, as follows:1. In its operational activities, the Company no longer utilizes

ground water, especially shallow ground water and replaces it with water sources from the Regional Drinking Water Company (PDAM) services and/or with recycled water and from rainwater harvesting;

2. Use of Reverse Osmosis Water technology at Jenderal Ahmad Yani airport in Semarang by recycling water from brackish water and rainwater;

3. Use of water taps with automatic sensors.4. Use of smart toilets.5. Performing routine maintenance on water installations to

prevent leakage;6. Planting trees to fill green open spaces.7. Construction of foundations, infiltration wells and biopore holes.8. Conducting a campaign to urge all employees to save water.

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Kegiatan Program Pelestarian AlamSebagai upaya mewujudkan Eco Airport, Angkasa Pura berupaya melaksanakan bisnis yang mengedepankan kelestarian alam. Di lingkungan bandara, Perseroan telah melaksanakan program pencegahan pencemaran lingkungan, green building, dan gerakan reduce, reuse, recycle (3R).

Guna mendukung program Pemerintah di bidang pelestarian alam sekitar wilayah operasional dan daerah-daerah penyangga lainnya, PT Angkasa Pura I (Persero) bekerja sama dengan Balai Besar Konservasi Sumber Daya Alam (BBKSDA) Papua dalam mengendalikan dan mengawasi peredaran tumbuhan dan satwa liar di Bandara Udara Kelas I Sentani. PT Angkasa Pura I (Persero) rutin mengikuti kampanye global Earth Hour yang merupakan inisiasi dari Komunitas Earth Hour. Namun, berbeda dengan tahun sebelumnya, pada tahun ini Angkasa Pura I melaksanakan Earth Hour tanpa melibatkan banyak orang guna mengurangi potensi penyebaran COVID-19. Kegiatan Earth Hour di Bandara I Gusti Ngurah Rai Bali dilaksanakan pada 28 Maret 2020 dengan memadamkan lampu penerangan dan peralatan elektronik di sejumlah titik strategis pada pukul 20.30 WITA hingga 21.30 WITA.

Tahun ini pun PT Angkasa Pura I (Persero) juga memperingati hari lingkungan hidup di tanggal 5 Juni 2020 dengan melakukan jumat bersih, penanaman pohon atau transplantasi terumbu karang serta himbauan kepada penumpang untuk mengurangi pemakaian plastik sekali pakai. Dan ditahun ini kami pertama kali mengadakan lomba foto untuk world habitat day untuk mengajak pengguna jasa bandara lebih peduli kepada lingkungan dan ekosistem.

Pembuatan green belt atau penanaman pohon dan perawatannya di bandar udara Internasional Yogyakarta dan dibeberapa bandara lain masih terus dilakukan dalam menanggulangi dampak kebisingan dan emisi atau penurunan kualitas udara.

nature Conservation activities As an effort to become an Eco Airport, Angkasa Pura I strives to carry out a business that promotes nature preservation. In the airport environment, the Company implemented environmental pollution prevention program, green building, and reduce, reuse, recycle (3R) movement.

In order to support the Government programs on natural conservation around operational areas and other buffer areas, PT Angkasa Pura I (Persero) collaborated with the Papua Agency for Conservation of Natural Resources (BBKSDA Papua) in controlling and supervising the distribution of plants and wild animals at Class I Sentani airport. PT Angkasa Pura I (Persero) regularly conducts the Earth Hour global campaign initiated by the Earth Hour Community. However, unlike the previous year, Angkasa Pura I held the Earth Hour 2020 without involving many people to reduce the potential spread of COVID-19. The Earth Hour was held at I Gusti Ngurah Rai Bali Airport on March 28, 2020 by turning off lighting and electronic equipment at a number of strategic points from 8:30PM to 9:30PM (GMT + 8).

This year, PT Angkasa Pura I (Persero) also commemorated World Environmental Day on June 5, 2020 by conducting Clean Friday, planting trees or transplanting coral reefs and appealing to passengers to reduce single-use plastics. In 2020, we held a photo competition for the first time for world habitat day to call on airport service users to care more about the environment and ecosystem.

Yogyakarta International Airport and several other airports continue to establish green belt or plant trees and its maintenance in order to overcome the impact of noise and emissions or a decrease in air quality.

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2018

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Kampanye Earth Hour di 13 bandara di 13 kota untuk penghematan energi, di samping untuk mendorong publik agar peduli terhadap lingkungan. Dalam kegiatan ini, kami mematikan listrik tanpa mengganggu dan membahayakan aktivitas operasional serta layanan bandara. Earth Hour campaign at 13 airports in 13 cities to save energy, as well as to encourage the public to care about the environment. In this event, we turn off electricity without disrupting and endangering operational activities and airport services.

Kami juga bekerja sama dengan Fakultas Kelautan Universitas Udayana serta Nusa Dua Reef Foundation untuk mengadakan edukasi lingkungan serta penanaman mangrove, pelepasan tukik dan transplantasi terumbu karang. [OJK F.10]

PemBiaYaan LingKunganFinanCing the environment [OJK F.4]

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Sertifikasi dan perizinanCertification and Licensing Pelestarian lingkunganEnvironmental Conservation

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Environmental preservation is a daunting task that cannot be achieved by one or two parties alone, it needs cooperation and partnership with various parties, especially organizations involved in the environment such as the World Wildlife Fund (WWF). PT Angkasa Pura I (Persero) has signed a Memorandum of Understanding (MOU) with WWF to carry out various activities related to the environment, such as:

We have also collaborated with the Faculty of Marine Science and Fisheris of Udayana University and Nusa Dua Reef Foundation to provide environmental education, plant mangroves, release hatchlings and carry out coral reef transplantation. [OJK F.10]

mou Dengan WWFmou With WWF

Pelestarian lingkungan merupakan tugas akbar yang tidak bisa dicapai oleh satu atau dua pihak saja, tanpa kerja sama dan kemitraan dengan berbagai pihak, terutama organisasi yang terlibat dalam lingkungan hidup seperti World Wildlife Fund (WWF). PT Angkasa Pura I (Persero) telah menandatangani nota kesepahaman atau Memorandum of Understanding (MOU) dengan WWF untuk melakukan berbagai kegiatan terkait lingkungan seperti:

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Dalam industri layanan bandara, karyawan menjadi kunci kemajuan

perusahaan. PT Angkasa Pura I (Persero) mengembangkan lingkungan

kerja yang kondusif, karena ketika kami memerhatikan para pekerja,

maka mereka akan memerhatikan para pelanggan.

Meningkatkan Kualitas Karyawan

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Meningkatkan Kualitas Karyawan

improving employee Quality In the airport service industry, employees are the key to the company’s

progress. PT Angkasa Pura I (Persero) developed an conducive work

workplace, because when we pay attention to workers, they will pay

attention to customers.



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Tanpa karyawan bandara yang kompeten, maka penerbangan tidak dapat dilaksanakan dengan baik. Ketepatan jadwal, pengiriman bagasi, maupun kenyamanan penumpang saat menunggu penerbangan, semuanya ditentukan oleh layanan dari karyawan bandara. Untuk itu, PT Angkasa Pura I (Persero) membangun tim yang kompeten dan berdedikasi tinggi, sekaligus ramah dan peduli, untuk menyediakan pengalaman perjalanan yang nyaman bagi setiap penumpang.

Kami menyadari setiap karyawan adalah aset yang berharga bagi perusahaan, karena itu PT Angkasa Pura I (Persero) menggunakan istilah “human capital” (HC) dalam kebijakan sumber daya manusia. Tujuan kami adalah mengembangkan kebijakan dan strategi HC yang tidak hanya mendatangkan kesuksesan perusahaan, namun juga mendukung kemajuan setiap karyawan:1. Rekrutmen dan seleksi berbasis kompetensi.2. Pengembangan personel dan karir berdasarkan kompetensi

dan kinerja.3. Penilaian kinerja secara terukur dan terkait antara KPI individu,

unit kerja dan korporat.4. Otomatisasi fungsi-fungsi administrasi personil. 5. Reward berdasarkan kinerja.6. Pemberhentian karyawan (pensiun normal, MPP, atas

permintaan/tidak atas permintaan sendiri).7. Harmonisasi hubungan industrial.8. Revitalisasi Budaya Perusahaan dan penyempurnaan organisasi.

9. Penerapan role model kepemimpinan.

Without competent or airport employees, flights cannot be managed properly. Scheduling accuracy, baggage delivery, and passenger comfort while waiting for flights are all determined by the services from airport employees. For this reason, PT Angkasa Pura I (Persero) forms a competent, highly dedicated, friendly and caring team to provide a comfortable travel experience for all passengers.

We recognize that every employee is the Company’s valuable asset. Therefore, PT Angkasa Pura I (Persero) uses the term “human capital (HC)” in its human capital policy. Our goal is to design HC policies and strategies that not only bring progress to the company, but also support the progress of all employees:

1. Competency-based recruitment and selection.2. Personnel and career development based on competence and

performance.3. Assessment of performance measured and related to the KPI

individual, work unit, and corporate. 4. Automation of administrative personnel functions. 5. Reward based on performance. 6. Employee terminations (normal retirement, MPP, upon

request/not his own request). 7. Harmonization of Industrial relations. 8. Corporate Culture Revitalization and improvement of the

organization. 9. Application of leadership role models.

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strategi HUMAN CAPITALhuman CaPitaL strategY

Pekerjaan karyawan bandara cukup menantang, karena mereka dituntut untuk berpikir dan bertindak cepat, serta memberikan solusi yang kreatif untuk masalah yang seringkali tak terduga. Mereka juga bertanggung jawab untuk menjaga keamanan setiap penumpang, serta menjawab berbagai pertanyaan dan kebutuhan para penumpang. Untuk itu, PT Angkasa Pura I (Persero) senantiasa mengembangkan Human Capital Management System yang efektif dengan kerangka berpikir HC Architecture. HC Architecture disusun berdasarkan Rencana Jangka Panjang Perusahaan (RJPP).

The job of airport employees is challenging, because they are required to think and act quickly, and provide creative solutions to problems that are often unexpected. They are also responsible to maintain safety of each passenger, as well as answering passengers’ questions and needs. For this reason, PT Angkasa Pura I (Persero) continues to develop an effective Human Capital Management System, with the HC Architecture framework. HC Architecture is designed based on the Company Long Term Plan (RJPP).

Strategi pengembangan HC didasari dengan tujuan untuk membangun PT Angkasa Pura I (Persero) sebagai operator bandara berkualitas internasional dengan fokus pada tiga hal ini:1. Membangun insan PT Angkasa Pura I (Persero) yang

berintegritas dan kompeten.2. Mengembangkan human capital sebagai mitra strategis

perusahaan.3. Mengembangkan proses digitalisasi human capital dalam

proses bisnis PT Angkasa Pura I (Persero).

Secara khusus, kami membangun roadmap human capital 2017-2021, untuk perumusan yang lebih mendetail dan pencapaian yang terukur:1. 2017: Scanning and Internal Check-In. Perseroan menyusun program re-evaluasi terhadap penerapan

dan sistem manajemen human capital PT Angkasa Pura I (Persero).

HC development strategy is based on the objective of building PT Angkasa Pura I (Persero) as an international quality airport operator with a focus on these three things:1. Build PT Angkasa Pura I (Persero) personnel with integrity and

competence.2. Develop human capital as the company’s strategic partner.3. Develop a process of digitizing human capital in the business

processes of PT Angkasa Pura I (Persero).

In particular, the Company formulated the details of 2017-2021 human capital roadmap and its measurable achievements, as follows:1. 2017: Scanning and Internal Check-In. The Company developed a re-evaluation program on the

implementation and system of PT Angkasa Pura I (Persero) human capital management.

ORGANIZATION CULTURE PEOPLE

Building Nimbel & FocusOrganization Career Talent Management based

on Performance & CompetencyCore Value S.A.T.UStrengthen

Performance ManagementImprovement

Grow the business expansion strategy

Leverage synergy between parent HoldCo & Subsidiary Drive customer service improvement

Develop Connectivity by Implementing Hub & Spoke Strategy

High Integrity & Competence Human Capital People

World ClassAirport Officer

Human CapitalStrategic Initiative

CorporateWinning Strategic

Internal Human Capital Strategy

Human Capital as CompanyStrategic Partner

Digitize Human CapitalBusiness Process

Innovation Culture World Class Learning & Training

Distrinct Job Profile &Competence Alignment Employee Engagement

AssessmentAnnual Employee

Competency Assessment

Remuneration Based on 3P(Position, Performance, Person)

Connecting the WorldBeyond Airport Operator

with Indonesia Experience

EFFECTIVE CHANGE MANAGEMENT PROGRAM

TOP MANAGEMENT & LEADER COMMITMENT

gambar hC architecture Pt angkasa Pura i (Persero)Pt angkasa Pura i (Persero)‘s hC architeture

Profi

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asa

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2. 2018: Initial and Growth. Perseroan menyusun program pengembangan kompetensi

untuk menciptakan world class airport officer (WCAO).3. 2019: Sustainable Development. Perseroan menyusun program penguatan kompetensi world

class airport officer.4. 2020: Take Off. Menyusun program percepatan dalam proses pencapaian

kompetensi world class airport officer.5. 2021: Quantum Leap Toward World Class Airport Officer. Perseroan menyusun program penguatan world class airport

officer.

KomPosisi KarYaWan ComPosition oF emPLoYees [GRI 102-8] [OJK C.3.b]

The following is data on employees of PT Angkasa Pura I (Persero) obtained from the records of Human Capital Department.

SCANNING &INTERNAL CHEC K-IN

INITIAL AND GROWTH

SUST AINABLEDEVELOPMENT

TAKE OFF QUANTUM LEAPTO WARD WCAO

2017

2018

2019

2020

2021

Menyusun programre-evaluasi terhadap

penerapan dansistem manajemen

HC PT Angkasa Pura I(Persero).

Developed a re-evaluation program on the

implementation and system of PT Angkasa Pura I (Persero)

human capital management.

Menyusun programpenguatan

kompetensi WCAO.Prepared a strengthening program of World Class

Airport Officers competence.

Menyusun programpenguatan WCAO.

Develop a World Class Airport Officer.

Menyusun programpengembangan

kompetensi untukmenciptakan WCAO.

Prepared a competency development program

in order to establish World Class Airport Officers (WCAO).

Menyusun programpercepatan dalamproses pencapaiankompetensi WCAO.

Developed an acceleration program to achieve

World Class Airport Officer competence.

2. 2018: Initial and Growth. The Company prepared a competency development program

in order to estalish World Class Airport Officers (WCAO).3. 2019: Sustainable Development. The company prepared a strengthening program of World Class

Airport Officers competence.4. 2020: Take Off. The Company developed an acceleration program to achieve

World Class Airport Officer competence.5. 2021: Quantum Leap Toward World Class Airport Officer. The company will develop a World Class Airport Officer

strengthening program.

Berikut ini adalah data mengenai karyawan PT Angkasa Pura I (Persero) yang diperoleh melalui pencatatan Departemen Human Capital kami.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

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o) P

rofil

e

Men

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n Ku

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ploy

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Men

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CO

VID-

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reve

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Men

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kan

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Dr

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and

Saf

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Mem

anta

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tum

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onom

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row

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Men

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fare

Men

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Jumlah total Karyawan Berdasarkan Kontrak Kerja Kepegawaian (tetap Dan temporer), Berdasarkan Jenis Kelamintotal employees by employment Contract (Permanent and temporary) and by gender


2020 2019 2018

PriaMale

Wanita Female

PriaMale

Wanita Female

PriaMale

Wanita Female

Pekerja TetapPermanent Employees

2.484 850 2.500 841 2.528 832

Pekerja TemporerTemporary Employees

0 0 2 2 12 2

2.484 850 2.502 843 2.540 834

Total 3.334 3.355 3.374

Jumlah total Karyawan Berdasarkan Kontrak Kerja Kepegawaian (tetap dan temporer), Berdasarkan Wilayahtotal employees by employment Contract (Permanent and temporary) and by region


2020 2019 2018

tetapPermanent

temporer Temporary

tetapPermanent

temporer Temporary

tetapPermanent

temporer Temporary

Kantor PusatHead Office

565 16 512 14 479 14


578 0 611 0 641 0


355 0 375 0 388 0


234 0 249 0 258 0


225 0 243 0 288 0


57 0 65 0 91 0


138 0 153 0 169 0


56 0 251 0 170 0


108 0 113 0 112 0


136 0 149 0 156 0


171 0 177 0 148 0


175 0 188 0 192 0


89 0 93 0 18 0


101 0 108 0 114 0


200 0 0 0 0 0


77 0 0 0 0 0

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

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Men

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Men

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VID-

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kan

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row

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Men

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2020 2019 2018

tetapPermanent

temporer Temporary

tetapPermanent

temporer Temporary

tetapPermanent

temporer Temporary

Proyek Pengembangan BandaraInternasional Jenderal Ahmad YaniDevelopment Project of Jenderal Ahmad Yani International Airport

0 0 13 0 18 0

Proyek Pembangunan BandaraInternasional YogyakartaDevelopment Project of Yogyakarta International Airport

20 0 23 0 16 0

Proyek Pengembangan BandaraInternasional Syamsudin NoorDevelopment Project of Syamsudin Noor International Airport - Makassar

16 0 21 0 16 0

Proyek Pengembangan BandaraSultan Hasanuddin MakassarDevelopment Project of Sultan Hasanuddin Airport - Makassar

17 0 11 0 0 0

Pekerja berdasarkan Kontrak Ketenagakerjaan, Berdasarkan Jenis Kelamin Workers by employment Contract and by gender


2020 2019 2018

PriaMale

WanitaFemale

PriaMale

WanitaFemale

PriaMale

WanitaFemale

Pekerja penuh waktuFull-Time Workers

2.484 850 2.516 843 2.540 834

Pekerja paruh waktuPart-Time Workers

0 0 0 0 0 0

total 2.484 850 2.516 843 2.540 834

Pada tahun pelaporan, jumlah pekerja kami adalah 3.334 orang, yang terdiri dari 2.484 pria dan 850 wanita. Jumlah ini tidak mengalami perbedaan yang berarti dibandingkan dengan tahun sebelumnya.

In the reporting year, the Company had 3,334 employees, consisting of 2,484 men and 850 women. This figure did not experience a significant difference compared to the previous year.

Our commitment to developing World Class Airport Officers started with the recruitment process of qualified candidates. We disseminated the information on career opportunities at PT Angkasa Pura I (Persero) through the Company’s official websites, national print media, social media and notice boards at branch offices in order to attract the best talents. The recruitment was transparent and fair to find the suitability between the candidate competence and the Company’s needs. Various tests and interviews were conducted prior to recruitment, such as:

PereKrutan Dan Pergantian KarYaWan emPLoYee reCruitment anD turnover [GRI 401-1]

Komitmen kami untuk mengembangkan world class airport officer dimulai dari proses rekrutmen kandidat yang berkualitas. PT Angkasa Pura I (Persero) menyebarluaskan kesempatan untuk bergabung bersama kami melalui berbagai website, media cetak nasional, media sosial dan papan pengumuman di kantor cabang, guna menjaring talenta terbaik. Rekrutmen bersifat transparan dan wajar (fair), untuk menemukan kecocokan antara kompetensi kandidat dengan kebutuhan perusahaan. Berbagai tes dan wawancara dilakukan sebelum perekrutan, seperti:

Profi

l Pt

Angk

asa

Pura

I (P

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ro)

Pt A

ngka

sa P

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I (Pe

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Men

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VID-

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• Tes kemampuan umum• Psikotes• Tes kesehatan• Wawancara dengan psikolog• Wawancara dengan manajemen

Kami mengedepankan kepatuhan pada peraturan perundangan yang berlaku mengenai UMR (Upah Minimum Regional) dan tidak membedakan standar upah karyawan entry-level berdasarkan jenis kelamin (rasio 1:1). [GRI 202-1] [OJK F.20]

Perekrutan Karyawan Berdasarkan Jenis Kelamin employee recruitment by gender


2020 % 2019 % 2018 %

PriaMale

68 71 62 73 82 54

WanitaFemale

28 29 23 27 67 56

total 96 100 85 100 147 100

Perekrutan Karyawan Berdasarkan Kelompok Usia employee recruitment by age group


2020 % 2019 % 2018 %

Usia di bawah 30 tahunUnder 30 years old

42 44 83 98 141 96

Usia 30-50 tahun30-50 years old

51 53 1 1 - -

Usia di atas 50 tahunAbove 50 years old

3 3 1 1 6 4

total 96 100 85 100 147 100

Perekrutan Karyawan Berdasarkan Wilayahemployee recruitment by region


2020 % 2019 % 2018 %


96 100 85 100 147 100

total 96 100 85 100 147 100

*Catatan: Perekrutan untuk seluruh bandara dilakukan melalui kantor pusat.*Note: Recruitment for all airports is carried out through the head office.

Pergantian Karyawan Berdasarkan Jenis Kelamin employee turnover by gender


2020 % 2019 % 2018 %

PriaMale

88 82.24 78 83 108 84

WanitaFemale

19 17.76 18 17 21 16

total 107 100 94 100 129 100

• General ability test• Psychological test• Medical check up• Interview with a psychologist• Interview with management

We prioritize compliance with applicable laws and regulations concerning Regional Minimum Wage and do not distinguish between entry-level wage standard wages for male and female employees (ratio 1:1). [GRI 202-1] [OJK F.20]

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

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Men

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Impr

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Men

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VID-

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Pergantian Karyawan Berdasarkan Kelompok usia employee turnover by age group


2020 % 2019 % 2018 %

Usia di bawah 30 tahunUnder 30 years old

10 9.35 6 6 0 0

Usia 30-50 tahun30-50 years old

7 6.54 10 11 16 12

Usia di atas 50 tahunAbove 50 years old

90 84.11 78 83 113 88

total 107 100 94 100 129 100

Pergantian Karyawan Berdasarkan Wilayahemployee turnover by region


2020 % 2019 % 2018 %


25 23.36 21 22,3 28 21,7


10 9.35 16 17,0 17 13,2


14 13.08 18 19,1 18 14,0


7 6.54 5 5 15 11,6


8 7.48 8 9 7 5,4


4 3.74 1 1 4 3,1


4 3.74 0 0 3 2,3


9 8.41 13 14 8 6,2


5 4.67 2 2 4 3,1

Bandara Syamsudin Noor - BanjarmasinSyamsudin Noor Airport- Banjarmasin

3 2.80 2 2 1 1


5 4.67 3 3 7 7


3 2.80 3 3 4 4

Bandara Pattimura - AmbonPattimura Airport- Ambon

2 1.87 0 0 5 5


2 1.87 2 2 5 5


4 3.74 - - - -


0 0 0 0 0 0

Proyek Pengembangan BandaraInternasional Jenderal Ahmad YaniDevelopment Project of Jenderal Ahmad Yani International Airport

0 0 0 0 1 0,8

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

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Men

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Men

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kan

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abili

ty




2020 % 2019 % 2018 %

Proyek Pembangunan BandaraInternasional YogyakartaDevelopment Project of Yogyakarta International Airport

0 0 0 0 2 1,6

Proyek Pengembangan BandaraInternasional Syamsudin NoorDevelopment Project of Syamsudin Noor International Airport - Makassar

1 0.93 0 0 0 0

Proyek Pengembangan BandaraSultan Hasanuddin MakassarDevelopment Project of Sultan Hasanuddin Airport - Makassar

1 0.93 0 0 0 0

TOTAL 107 100 94 100 129 100

alasan Pergantian Karyawan reasons for employee turnover

Alasan Reasons

2020 2019 2018

PriaMale

WanitaFemale

PriaMale

WanitaFemale

PriaMale

WanitaFemale

Mengundurkan diriResignation

4 5 1 4 9 1

PensiunRetirement

77 12 69 9 93 20

Meninggal duniaDeceased

5 1 6 3 6 0

DikeluarkanDismissed

2 1 2 0 0 0

total 88 19 78 16 108 21


2020 2019 2018

Jumlah rekrutmenTotal Recruitment

96 85 299

Jumlah karyawan keluarTotal Offboarding Employees

107 94 129

Jumlah karyawan pada awal tahunTotal Employees at the Beginning of the Year

3.366 3.363 3.350

Jumlah karyawan pada akhir tahunTotal Employees at the End of the Year

3.334 3.355 3.374

Tingkat turnover Turnover rate

3,21% 2,7% 3,5%

Tingkat turnover dalam PT Angkasa Pura I (Persero) adalah 3,21%. Sebagian besar alasan pergantian karyawan adalah karena pensiun (88 orang), yang menandakan bahwa PT Angkasa Pura I (Persero) menjadi tempat kerja yang memiliki retensi tinggi dan menjadi tempat pilihan di mana para karyawan mendedikasikan karirnya dalam jangka panjang.

Turnover rate in PT Angkasa Pura I (Persero) was 3.21%. The reasons for employee turnover were mostly due to retirement (88 people), indicating that PT Angkasa Pura I (Persero) is a workplace with a high employee retention and a workplace chosen by the employees to dedicate their long-term careers.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

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an

Impr

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ploy

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Men

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CO

VID-

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Men

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Dr

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and

Saf

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Mem

anta

pkan

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memenuhi haK PeKerJaemPLoYees’ rights FuLFiLLment

Remunerasi Karyawan Perhatian kami pada kesejahteraan karyawan dinyatakan dengan menyediakan paket remunerasi yang terbaik. Remunerasi yang bersaing ini juga merupakan bagian dari strategi PT Angkasa Pura I (Persero) untuk menarik dan mempertahankan talenta terbaik. Berikut ini remunerasi yang diberikan pada karyawan:

Jenis kesejahteraanType of Remuneration

KomposisiComposition

Penghasilan bulananMonthly income

Gaji dasar, insentif prestasi, tunjangan jabatan, tunjangan mobilitas, tunjangan transport, tunjangan kemahalan.Basic salary, achievement incentive, positional allowance, mobility allowance, transportation allowance, dearness allowance.

Penghasilan tahunanAnnual income

Bantuan sewa rumah, tunjangan cuti tahunan, tunjangan pendidikan anak sekolah, tunjangan hari raya, seragam dinas, bonus (apabila ada).House rental allowance, annual leave allowance, children education allowance, religious festivity allowance, work uniform, bonus (if any).

Pemeliharaan kesehatanHealth Allowance

Jaminan pemeliharaan kesehatan secara mandiri dari PT Angkasa Pura I (Persero) menggunakan Health Card Admedika serta dimulainya keikutsertaan Pegawai pada program BPJS Kesehatan yang meliputi:1. Rawat jalan.2. Rawat inap.3. Pemeriksaan kehamilan dan persalinan.4. Penunjang diagnostik.5. Pelayanan khusus (alat bantu baca, tindakan lasik mata, pengobatan dan perawatan gigi, alat bantu

dengar, protese anggota gerak, protese mata).6. Gawat darurat.Health allowance is provided independently by PT Angkasa Pura I (Persero) using Admedika Health Card and initial employee participation in BPJS of Health (Healthcare and Social Security Agency), which includes: 1. Outpatient care. 2. Inpatient care. 3. Pregnancy and maternity care. 4. Diagnostic tests.5. Special care (eye glasses, Lasik eye surgery, medical and dental treatment, hearing aid, limb

prosthetics, eye prosthetics).6. Emergency service.

Penghasilan sesuai kondisi dan waktu tertentuConditional and Temporary Income

1. Tunjangan perumahan, diberikan kepada karyawan yang berhenti karena pensiun dan karyawan yang telah bekerja secara terus menerus di perusahaan selama 15 tahun.

2. Penghargaan pengabdian bagi karyawan yang telah bekerja secara terus menerus di Perseroan selama 25 tahun dan yang mengakhiri masa tugas atau diberhentikan dengan hormat karena batas usia pensiun.

3. Bantuan uang makan, diberikan untuk setiap hari yang dibayarkan menurut daftar hadir karyawan.4. Bantuan untuk menunaikan ibadah keagamaan, diberikan kepada karyawan yang telah bekerja

minimal 10 tahun yang memenuhi syarat dan ketentuan yang ditetapkan Perseroan.5. Tunjangan pelaksana tugas sementara, diberikan untuk pegawai yang ditunjuk sebagai pelaksana

tugas sementara (PTS) dalam jabatan struktural atau fungsional sekurangkurangnya 10 hari kerja secara terus menerus.

6. Tunjangan PPh 21, diberikan sesuai dengan ketentuan perpajakan yang berlaku.7. Sumbangan kelahiran, diberikan bagi persalinan pertama dan kedua.8. Sumbangan kematian dan bencana alam.9. Bantuan kepada karyawan yang mengalami musibah, diberikan untuk karyawan yang mengalami

musibah karena istri/suami, orang tua, mertua, anak atau karyawan yang bersangkutan meninggal dunia.

employment remuneration PT Angkasa Pura I (Persero) expresses concern for employee welfare by providing the best remuneration package. The competitive remuneration is the Company’s strategy to attract and retain the best talent. The following is the remuneration given to employees:

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Jenis kesejahteraanType of Remuneration

KomposisiComposition

10. Insentif kehadiran di hari raya, diberikan kepada karyawan yang bekerja pada saat hari raya keagamaan karyawan yang bersangkutan.

11. Insentif pendidikan dan pelatihan.12. Tunjangan telepon genggam, diberikan kepada pejabat struktural sebagai uang pengganti pesawat

telepon genggam yang besarannya diatur berdasarkan jabatan.13. Tunjangan pulsa telepon genggam, diberikan kepada pejabat struktural yang besarannya diatur

berdasarkan jabatan. Selain kepada pejabat struktural, tunjangan pulsa telepon genggam juga diberikan kepada protokoler perusahaan.

14. Tunjangan pulsa rumah, diberikan kepada pejabat struktural sebagai uang pengganti pulsa telepon rumah yang besarannya diatur berdasarkan jabatan.

15. Tunjangan lisensi dan rating, diberikan kepada karyawan teknik dan operasional yang memiliki lisensi yang masih berlaku dan masa aktif bekerja sesuai dengan lisensi yang dimiliki.

16. Premi lembur karyawan, diberikan kepada karyawan yang melaksanakan lembur yang besarannya diatur berdasarkan kelas per jam.

1. Housing allowance is provided to the retired employees and employees with 15 consecutive years of service.

2. Dedication award is given for employees with 25 consecutive years of service and employees honorably discharged due to age limit.

3. Meal allowance is given daily and paid according to each employee attendance.4. Religious service allowance is provided to employees with at least 10 years of service who meet the

terms and conditions specified by the Company. 5. Acting allowance is given for employees serving as acting officials in structural or functional positions

for at least 10 consecutive working days. 6. Article 21 income tax allowance is given according to the effective taxation regulation. 7. Childbirth allowance is given for the first and second labor. 8. Death and natural disaster compensation. 9. Compensation is given to employees due to the death of the said employees or the spouse, parent,

parent-in-law, or child of the employee. 10. Religious festivity presence incentive is given to the employees who work during religious festival of

the corresponding employees. 11. Education and training incentive. 12. Cell phone allowance, provided to structural officials as a reimbursement for cell phone purchase,

with the amount of which regulated in accordance with the position. 13. Cell phone credit allowance, provided to structural officials, and protocol officers, as a

reimbursement for cell phone purchase, with the amount of which regulated in accordance with the position.

14. Telephone allowance, provided to structural officials as a reimbursement for home phone bill, with the amount of which regulated in accordance with the position.

15. License and rating benefits, provided to the technical and operational employees who hold a valid license. However, the years of service must correspond to the licence itself; and

16. Overtime allowance, provided to employees working overtime, with the amount of which regulated in accordance with employee salary class in hourly basis.

Tunjangan yang diberikan kepada karyawan purna waktu yang tidak diberikan kepada karyawan sementara dan paruh waktu adalah sebagai berikut: [GRI 401-2]

Whereas allowances provided to full-time employees that are not given to temporary or part-time employees are as follows: [GRI 401-2]

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Bentuk tunjanganType of Allowance

Pekerja tetapFull-Time Employee

Pekerja Kontrak Contract Employee

Tunjangan Hari RayaReligious Festivity Allowance

√ √

Tunjangan KesejahteraanWelfare Allowance

√ -

Tunjangan CutiLeave Allowance

√ -

Tunjangan Pajak PenghasilanIncome Tax Allowance

√ -

Tunjangan PerumahanHousing Allowance

√ -

Tunjangan TransportasiTransportation Allowance

√ -

Asuransi Kesehatan/BPJSHealth Insurance/BPJS

√ √

Cuti MelahirkanMaternity Leave

√ √

Program Pensiun Kami menghargai setiap karyawan yang telah memberikan dedikasinya pada PT Angkasa Pura I (Persero). Untuk itu, kami memberikan paket program dana pensiun agar di masa usia pensiun karyawan tersebut dapat tetap menikmati hasil yang diperolehnya semasa kerja. Paket kesejahteraan yang kami sediakan bagi karyawan purna karya PT Angkasa Pura I (Persero) adalah sebagai berikut: [GRI 201-3]1. Manfaat Pensiun, melalui Dana Pensiun PT Angkasa Pura I

(Persero) (DAPENRA) dan Dana Pensiun Lembaga Keuangan (DPLK), yang bersifat wajib, di mana untuk DAPENRA karyawan menyumbangkan 5% dari paket gajinya, dan perusahaan menyumbangkan 27,64% sesuai hasil perhitungan valuasi aktuaria, di mana untuk DPLK karyawan menyumbangkan 5% dari paket gajinya, dan perusahaan menyumbangkan 20%.

2. Jaminan Pensiun oleh BPJS Ketenagakerjaan, yang bersifat wajib, di mana karyawan menyumbangkan 1% dari gajinya, dan perusahaan menyumbangkan 4%.

3. Manfaat Jaminan Hari Tua oleh BPJS Ketenagakerjaan, yang bersifat wajib, di mana karyawan menyumbangkan 1% dari gajinya, dan perusahaan menyumbangkan 4%.

4. Manfaat Tunjangan Hari Tua, yang pengelolaannya dilakukan oleh YAKKAP I (Yayasan Kesejahteraan Karyawan PT Angkasa Pura I (Persero). Tunjangan hari tua bersifat iuran wajib dan besaran iuran pegawai sebesar 5% dari Gaji Dasar dan iuran perusahaan berdasar hasil valuasi aktuaria. [GRI 404-2]

5. Pemeliharaan Kesehatan Pensiun, yang dilakukan oleh YAKKAP I (Yayasan Kesejahteraan Karyawan PT Angkasa Pura I (Persero). Pemeliharaan kesehatan pensiun iuran bersifat wajib dengan besaran Rp100.000 setiap pegawai aktif. Kualitas layanan kesehatan akan dinilai oleh YAKKAP I.

Pre-Retirement training We appreciate all employees for their dedication to PT Angkasa Pura I (Persero). For this reason, we provide a pension fund program package, so that the retired employees enjoy the retirement period. The Company provides welfare packages for retired employees of PT Angkasa Pura I (Persero), as follows: [GRI 201-3]

1. Retirement Benefits through the Angkasa Pura I Pension Fund (DAPENRA) and Financial Institution Retirement Fund (DPLK) with mandatory. The contribution amount for DANPERA consists of employee contribution of 5% and the company’s contribution of 27.64% according to the actuarial valuation calculation outcome, while the contribution amount for DPLK consists of employee contribution of 5% and company’s contribution of 20%.

2. Retirement Insurance managed by BPJS Employment with mandatory, consisting of employee contribution of 1% and the company’s contribution of 4%.

3. Old Age Insurance Benefit managed by BPJS of Employment with mandatory, consisting of employee contribution of 1% and the company’s contribution of 4%.

4. Old Age Insurance Benefit managed by the Angkasa Pura I Employee Welfare Foundation (Yayasan Kesejahteraan Karyawan PT Angkasa Pura I (Persero) - YAKKAP I). Old age benefits are mandatory contribution. Employees contribute at a rate of 5% of basic salary and the Company contribution is based on the result of actuarial valuation. [GRI 404-2]

5. Retirement Healthcare managed by YAKKAP I (Yayasan Kesejahteraan Karyawan PT Angkasa Pura I (Persero). Active employees are required to make mandatory Retirement Health Care contribution of Rp100,000. Quality of health services is assessed by YAKKAP I.

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Selain persiapan dalam keuangan maupun kesehatan, kami juga menyediakan berbagai pelatihan untuk mempersiapkan mental dan keterampilan karyawan menjelang pensiun. Dengan demikian, mereka dapat tetap mengembangkan diri dan menikmati hari tua dengan nyaman dan sejahtera. Berbagai topik yang dibahas dalam pelatihan ini adalah: [GRI 404-2]

1. Spiritual Emotion Power.2. Kiat menghadapi status purnabakti.3. Healthy Secret.4. Entrepreneurship.5. Menciptakan keluarga harmonis pasca purnabakti.6. Kunjungan usaha.7. Resolusi/Personal Action Plan (rencana aksi) bersama Yakkap.

Cuti Melahirkan [GRI 401-3]Menjadi orang tua merupakan sebuah peristiwa penting yang perlu dirayakan oleh seluruh keluarga. Untuk itu, kami memberi kesempatan tidak hanya cuti melahirkan selama tiga bulan untuk karyawan perempuan, melainkan juga cuti mendampingi istri melahirkan selama tiga hari bagi karyawan pria. Dalam tahun 2020, ada 81 karyawan perempuan dan 212 karyawan pria yang mengajukan cuti melahirkan. Dari jumlah tersebut 293 orang (100%) kembali bekerja setelah cuti. Di samping itu, dari 259 karyawan yang tahun sebelumnya mengambil cuti melahirkan, 259 orang (100%) masih bekerja bersama PT Angkasa Pura I (Persero).

Perjanjian Perundingan Kolektif [GRI 102-41] Pemenuhan hak para karyawan untuk menyuarakan pendapat dan berserikat menjadi salah satu faktor kesejahteraan karyawan. PT Angkasa Pura I (Persero) memberi kesempatan bagi para karyawan untuk berserikat melalui organisasi serikat pekerja yang ada, yaitu:1. Serikat Pekerja Angkasa Pura I (SP)2. Asosiasi Karyawan Angkasa Pura I (AKA)

Kedua serikat kerja ini mewakili kepentingan karyawan dalam membahas topik-topik terkait ketenagakerjaan, termasuk melakukan perundingan dengan pihak manajemen dalam Perjanjian Kerja Bersama (PKB) yang meliputi seluruh (100%) karyawan PT Angkasa Pura I (Persero). Berbagai topik yang dibahas dalam PKB di antaranya: hubungan kerja, waktu kerja, cuti, kesehatan dan keselamatan kerja, penghasilan pegawai, perjalanan dinas, kesejahteraan pegawai, disiplin pegawai, bantuan hukum, pemberhentian pegawai, dan penyelesaian keluh kesah.

tenaga kerja Anak dan tenaga Kerja Paksa [OJK F.19]PT Angkasa Pura I (Persero) mengedepankan kepatuhan pada peraturan perundangan yang berlaku, sehingga tidak mempekerjakan anak dan tidak mempraktikkan kerja paksa.

In addition to financial and health preparation, we also provide various trainings to prepare employees mentally and skills for their retirement. Thus, they can continue to develop themselves and enjoy their old age comfortably and prosperously. The topics discussed in this training include: [GRI 404-2]

1. Spiritual Emotion Power.2. Tips for Dealing with Retirement Status.3. Healthy Secret.4. Entrepreneurship.5. Creating a Harmonious Family Post-Retirement.6. Business Visitation.7. Resolution/Personal Action Plan with YAKKAP I.

Maternity Leave [GRI 401-3]Becoming a parent is an important event to be celebrated by the whole family. For this reason, PT Angkasa Pura I provides the right of maternity leave to female employees for three months and the right of paternity leave for male employees for three days. In 2020, 81 female employees applied for maternity leave and 212 male employees applied for paternity leave. In total, 293 employees (100%) have returned to work after taking the leave. In addition, Out of 259 employees taking maternity leave in the previous year, 259 employees (100%) remain in PT Angkasa Pura I (Persero).

Collective Labor Agreement [GRI 102-41] Employee welfare is manifested through the fulfillment of employees rights to voice opinions and form an association. PT Angkasa Pura I (Persero) provides opportunities for employees to unite through existing trade union organizations, namely:1. Angkasa Pura I Workers Union (SP)2. Angkasa Pura I Employees Association (AKA)

Both labor unions represent the interests of employees in discussing labor-related topics, including negotiating Collective Labor Agreements with management. This CLA covers all (100%) of PT Angkasa Pura I (Persero) workers, and covers topics such as work relations, working time, leave, occupational health and safety, employee income, official travel, employee welfare, employee discipline, legal aid, dismissal of employees, and settlement of complaints.

Child Labor and Forced Labor [OJK F.19]PT Angkasa Pura I (Persero) prioritizes compliance with applicable laws and regulations, so that the Company does not employ children and does not practice forced labor.

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Kesetaraan Dan KeBeragamaneQuaLitY anD DiversitY [OJK F.18]

Kesetaran dan keberagaman bukan sekedar program HC, melainkan telah menjadi strategi bisnis PT Angkasa Pura I (Persero). Kami menghargai perbedaan dalam hal etnis, jenis kelamin, agama, pendidikan, pengalaman, kepribadian, dan perbedaan latar belakang lainnya. Perbedaan menjadi benih dari inovasi yang kreatif. PT Angkasa Pura I (Persero) mengedepankan atmosfir kerja sama yang saling menghormati, sehingga setiap karyawan merasa diterima dan menjadi bagian dari sebuah keluarga yang berkolaborasi untuk mencapai tujuan bersama.

Kami juga menerapkan prinsip kesetaraan, di mana setiap orang dihargai sesuai kinerja dan jabatannya, baik pria maupun wanita. PT Angkasa Pura I (Persero) tidak membedakan gaji pokok dan remunerasi perempuan dan laki-laki pada setiap jabatan yang sama [GRI 405-2]. Komitmen kami pada keberagaman dan kesetaraan membuahkan hasil yang baik, di mana tidak terjadi insiden diskriminasi sepanjang tahun pelaporan [GRI 406-1].

Komposisi Karyawan Berdasarkan Jenjang dan Jenis Kelaminemployee Composition by Level and gender [GRI 405-1]

KategoriCategory

PriaMale

% WanitaFemale

%

Dewan KomisarisBoard of Commissioners

7 0,21 0 0,00

DireksiBoard of Directors

8 0,21 1 0,03

Top Management 52 1,56 6 0,18Middle Management 191 5,72 31 0,93Lower Management 320 9,60 74 2,22Staff 1.907 57,20 738 22,14

Komposisi Karyawan Berdasarkan Jenjang dan Usiaemployee Composition by Level and age [GRI 405-1]

KategoriCategory

Di bawah 30thUnder 30 years old

30–50 tahun30-50 years old

Di atas 50 tahunAbove 50 years old

JumlahTotal

% JumlahTotal

% JumlahTotal

%


0 0 1 0,03 6 0,18


0 0 5 0,15 3 0,09

Top Management 0 0 23 0,69 35 1,05Middle Management 0 0 169 5,07 53 1,59Lower Management 7 0,21 323 9,69 64 1,92Staff 946 28,37 1.533 45,98 166 4,98

Equality and diversity are not only the HC program, but also the business strategy of PT Angkasa Pura I (Persero). We value differences in terms of ethnicity, gender, religion, education, experience, personality and other background differences. Differences are the seeds of creative innovation. PT Angkasa Pura I (Persero) promotes an atmosphere of mutual respect for cooperation, so that every employee feels accepted and becomes part of a family collaborating to achieve common goals.

We also apply the principle of equality, where everyone is valued according to their performance and position, both men and women. PT Angkasa Pura I (Persero) does not distinguish between the basic salary and remuneration of female and male employees in the same position [GRI 405-2]. Our commitment to diversity and equality has yielded good results, where there were no incidents of discrimination during the reporting year [GRI 406-1].

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Komposisi Karyawan Berdasarkan tingkat Pendidikanemployee Composition by education Level [GRI 405-1]

PendidikanEducation

2020 2019 2018PriaMale

WanitaFemale

total PriaMale

WanitaFemale

total PriaMale

WanitaFemale

total

S3Doctorate

2 1 3 2 0 2 0 0 0

S2Post-Graduate (Master

70 36 106 64 33 97 70 33 103

SarjanaUndergraduate (Bachelor)

719 376 1.095 690 359 1.049 708 362 1.070

D1-D4Associate’s Degree

588 203 791 572 206 778 530 188 718

SD-SMAElementary- High School

1.105 234 1.339 1.184 245 1.429 1.232 251 1.483

total 2.484 850 3.334 2.512 843 3.355 2.540 834 3.374

Program PeLatihantraining Program [OJK F.22]

Salah satu faktor penentu kepuasan karyawan adalah kesempatan untuk mengembangkan diri, keterampilan dan karirnya dalam perusahaan. Kami membuka kesempatan dan menyediakan berbagai pelatihan bagi para karyawan untuk membangun potensi dan karir mereka bersama PT Angkasa Pura I (Persero). Program pengembangan karyawan dalam PT Angkasa Pura I (Persero) tercakup dalam Human Capital Management System (HCMS), yaitu sebuah program yang komprehensif untuk mempersiapkan, menyeleksi, dan menempatkan karyawan pada posisi yang tepat. Di samping itu, sistem ini juga memastikan bahwa setiap karyawan mendapatkan penghargaan yang sesuai dengan kinerjanya.

One of the determining factors in employee satisfaction is opportunity for employee development and building their skills and career in the company. We provide opportunities and trainings for employees to build their potential and careers with PT Angkasa Pura I (Persero). Human Capital Management System (HCMS) covers the employee development program in PT Angkasa Pura I (Persero), which is a comprehensive program for preparing, selecting, and placing employees in the right positions. In addition, this system also ensures that every employee is rewarded according to their performance.

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Berbagai komponen HCMS adalah:• Organization Management Proses perencanaan, pengkoordinasian dan pengontrolan

sumber daya dalam suatu entitas untuk mencapai sasaran bersama secara efektif dan efisien sesuai dengan misi, visi dan strategi.

• Distinct Job Profile (DJP) Dokumen yang menyediakan informasi yang komprehensif dan

relevan tentang jabatan (job) di dalam organisasi, sebagai hasil dari proses analisis jabatan.

• Competency Management Proses pengelolaan kompetensi untuk pengembangan

human capital yang bertujuan untuk membantu manajemen mengeksekusi strategi pengelolaan sumber daya manusia berbasis kompetensi.

• Performance Management Merupakan subsistem penting di dalam HCMS yang digunakan

oleh organisasi untuk merencanakan, mengorganisasikan, mendorong dan mengevaluasi kinerja karyawannya.

• Reward Management

• Talent Management Merupakan sebuah proses untuk mengidentifikasi para

karyawan Perseroan yang memiliki kapabilitas untuk menjadi future leaders/Senior Manager yang didasarkan pada 2 (dua) elemen kunci, yakni aspek kompetensi dan aspek kinerja (performance).

• Learning Management

TALENTMANAGEMENT

LEARNINGMANAGEMENT

REWARDMANAGEMENT

DISTINCTJOB

PROFILE

ORGANIZATIONMANAGEMENT

PERF

ORMAN

CE

MAN

AGEM

ENTCOM

PETENCY

MANAGEM

ENT

The main components of HCMS are:• Organization Management Planning, coordination, and management of human resource

within an entity to achieve the mutual objective effectively and efficiently in accordance with the missions, visions, and strategies.

• Distinct Job Profile (DGT) The document containing comprehensive and relevant

information on the jobs within the organization, as the outcome of job analysis process.

• Competency Management A competency management process for human capital

development with the purpose of assisting management in executing competency-based human capital strategy.

• Performance Management Performance Management is a significant subsystem within

HCMS used by the organization to plan, organize, encourage, and evaluate employee performance.

• Reward Management

• Talent Management A process of identifying the Company’s employees who have

the capabilities of being future leaders/Senior Managers based on 2 (two) key elements, namely competency aspect and performance aspect.

• Learning Management

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Untuk meningkatkan kompetensi karyawan, kami mengembangkan program pendidikan dan pelatihan, baik di dalam dan di luar perusahaan untuk seluruh karyawan (100%), sesuai jabatan dan kebutuhan mereka. [GRI 404-2]

1. Direksi

2. Vice President• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Workshop Optimalisasi Human Capital Management Melalui Talent Management

2. Pelatihan Effective Interview & FGD Developing Interview Guide

3. Online Learning Mengelola Kecemasan Di Situasi Pandemi

4. Online Training Creative Thinking to Innovation5. Bimbingan Teknis Assessment Kompetensi Standar

Kementerian BUMN6. Online Learning : Bekerja dan Berkarya Extraordinary7. Pelatihan Implementer SNI ISO 37001:2016 Sistem

Manajemen dan Internal Auditor Sistem Anti Penyuapan (SMAP)

8. Diklat Online Sertifikasi Training of Trainer BNSP9. Pelatihan ISO 9004:2018 & Total Quality Management

3. General Manager• Jenis Pelatihan: Pengayaan• Program Pelatihan:

1. Online Learning Mengelola Kecemasan Di Situasi Pandemi

2. Online Training Creative Thinking to Innovation3. Online Learning : Produktif di Masa Pandemi4. Webinar : Becoming Effective Leader5. Webinar : Hukum Udara Indonesia

4. Senior Manager• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


2. Pelatihan Training Need Analysis3. Focus Group Discussion Customer Service and

Hospitality Guideline Establishment Tahun 20204. GSTC Sustainable Tourism Training and Certification5. Pelatihan Keuangan Untuk Manajer Non Keuangan6. Pelatihan Effective Interview & FGD Developing

Interview Guide7. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang

atau Jasa

To improve employee competence, we develop education and training programs, both inside and outside the company for all employees (100%), according to their position and needs. [GRI 404-2]

1. Director

2. Vice President• Type of Training: DN Enrichment • Training Program:

1. Workshop on Optimizing Human Capital Management Through Talent Management

2. Training on Effective Interview & FGD Developing Interview Guide

3. Online Learning on Managing Anxiety during the Pandemic.

4. Online Training on Creative Thinking to Innovation5. Technical Guidance on Standard Competency

Assessment of the Ministry of SOEs6. Online Learning: Extraordinary Work and Create 7. SNI ISO 37001:2016 Anti-bribery Management System

and Internal Auditor Training Course

8. Online Training on Training of Trainer Certification by BNSP 9. ISO 9004:2018 & Total Quality Management Training

Course

3. General Manager• Type of Training: Enrichment • Training Program:

1. Online Learning on Managing Anxiety During the Pandemic

2. Online Training on Creative Thinking to Innovation3. Online Learning: Being Productive During the Pandemic 4. Webinar : Becoming Effective Leader5. Webinar : Indonesian Aviation Law

4. Senior Manager• Type of Training: DN Enrichment • Training Program:


2. Training Program on Training Need Analysis 3. Focus Group Discussion on Customer Service and

Hospitality Guideline Establishment in 20204. GSTC Sustainable Tourism Training and Certification5. Financial Training for Non-Financial Manager 6. Training on Effective Interview & FGD Developing

Interview Guide7. Online Training on APLIX Basics of Procurement of

Goods and Services

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8. Online Training Human Resource Business Partnership (HRBP)

9. Online Learning APLIX Manajemen Perubahan10. Online Learning Mengelola Kecemasan Di Situasi

Pandemi11. Impactful Online Training Design12. Distance Learning Human Capital Policy & Strategy13. Online Workshop Talent Management14. Online Training Creative Thinking to Innovation15. Bimbingan Teknis Assessment Kompetensi Standar

Kementerian BUMN16. Online Pembekalan Manajemen Kompetensi dan

Pengembangan Talenta17. Online Learning : Produktif di Masa Pandemi18. Online Learning : Bekerja dan Berkarya Extraordinary19. Webinar : Becoming Effective Leader 20. Webinar : Hukum Udara Indonesia21. Pelatihan Implementer SNI ISO 37001:2016 Sistem


22. Online Learning Certified Human Resources Professional Batch 56

23. Online Learning Webinar Recruiting, Interview, and Selecting Employees

24. Digital Business Transformation Online Course25. Live Training Webinar “Financial Aspect on Feasibility

Study”26. Pelatihan ISO 9004:2018 & Total Quality Management

• Jenis Pelatihan: Pengayaan LN• Program Pelatihan:

1. Pembekalan Calon Peserta Magang (Internship) di Terminal 4 Kuwait International Airport

• Jenis Pelatihan: Purnabakti• Program Pelatihan:

1. Pelatihan Pra Purnabakti• Jenis Pelatihan: Manajerial• Program Pelatihan:

1. Presentasi Laporan Project Assignment Diklat Senior Airport Management Batch I

2. Presentasi Laporan Project Assignment Diklat Senior Airport Management Batch II

5. Project Secretary• Jenis Pelatihan: Pengayaan • Program Pelatihan:

1. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang atau Jasa


3. Online Learning APLIX Manajemen Perubahan4. Online Training Creative Thinking to Innovation5. Pelatihan Online APLIX Keuangan Untuk Manajer Non

Keuangan

8. Online Training on Human Resource Business Partnership (HRBP)

9. Online Learning on APLIX Change Management 10. Online Learning on Managing Anxiety During the

Pandemic 11. Impactful Online Training Design12. Distance Learning on Human Capital Policy & Strategy13. Online Workshop on Talent Management14. Online Training on Creative Thinking to Innovation15. Technical Guidance on Standard Competency

Assessment of the Ministry of SOEs16. Online Training on Competency Management and

Talent Development17. Online Learning: Being Productive During the Pandemic18. Online Learning: Extraordinary Work and Create19. Webinar : Becoming Effective Leader 20. Webinar : Indonesian Aviation Law 21. SNI ISO 37001:2016 Anti-bribery Management System




24. Digital Business Transformation Online Course25. Live Training Webinar “Financial Aspect on Feasibility

Study”26. ISO 9004:2018 & Total Quality Management Traning

Course• Type of Training: DN Enrichment • Training Program:

1. Training of Prospective Internships at Terminal 4 Kuwait International Airport

• Type of Training: Retirement• Training Program:

1. Pre-Retirement Training • Type of Training: Managerial• Training Program:

1. Presentation of Project Assignment Report for Senior Airport Management Training Batch I

2. Presentation of Project Assignment Report for Senior Airport Management Training Batch II

5. Project Secretary• Type of Training: Enrichment• Training Program:

1. Online Training on APLIX Basics of Procurement of Goods and Services

2. Presentation of Project Assignment Report for Senior Airport Management Training Batch II

3. Online Learning on APLIX Change Management 4. Online Training on Creative Thinking to Innovation5. Online Training on APLIX Finance for the Non-Financial

Manager

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6. Bimbingan Teknis Kompetensi Standar Kementerian BUMN

6. Specialist• Jenis Pelatihan: Pengayaan• Program Pelatihan:

1. GSTC Sustainable Tourism Training and Certification2. Online Learning APLIX Manajemen Perubahan3. Online Training Creative Thinking to Innovation4. Webinar : Becoming Effective Leader5. Bimbingan Teknis Kompetensi Standar Kementerian

BUMN6. Pelatihan Online APLIX Keuangan Untuk Manajer Non

Keuangan

7. Manager• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Focus Group Discussion Customer Service and Hospitality Guideline Establishment Tahun 2020

2. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang atau Jasa


4. Online Learning APLIX Manajemen Perubahan5. Distance Learning Human Capital Policy & Strategy6. Online Workshop Talent Management7. Online Training Creative Thinking to Innovation8. Pelatihan Online APLIX Keuangan Untuk Manajer Non

Keuangan9. Online Learning : Bekerja dan Berkarya Extraordinary10. Pelatihan Greenship Associates Tahun 202011. Webinar : Happy Worker Happy Mom12. Webnar : Hukum Udara Indonesia13. Online Learning Interpretasi KPKU Batch I dan Batch II

Tahun 2020

14. Innovation Strategy Training Batch I – V Tahun 202015. Pelatihan Online Airport Safety Investigation Tahun 202016. Pelatihan dan Sertifikasi Online Ahli Keselamatan dan

Kesehatan Kerja (K3) Umum Tahun 202017. Digital Business Transformation Online Course18. Pelatihan ISO 9004:2018 & Total Quality Management



• Jenis Pelatihan: Purnabakti• Program Pelatihan:

1. Pelatihan Pra Purnabakti

6. Technical Guidance on Standard Competency of the Ministry of SOEs

6. Specialist• Type of Training: Enrichment• Training Program:

1. GSTC Sustainable Tourism Training and Certification2. Online Learning on APLIX Change Management3. Online Training on Creative Thinking to Innovation4. Webinar : Becoming Effective Leader5. Technical Guidance on Standard Competency of the

Ministry of SOEs6. Online Training on APLIX Finance for the Non-Financial

Manager

7. Manager• Type of Training: DN Enrichment • Training Program:

1. Focus Group Discussion on Customer Service and Hospitality Guideline Establishment 2020

2. Online Training on APLIX Basics of Procurement of Goods and Services


4. Online Learning on APLIX Change Management5. Distance Learning on Human Capital Policy & Strategy6. Online Workshop on Talent Management7. Online Training on Creative Thinking to Innovation8. Online Training on APLIX Finance for the Non-Financial

Manager 9. Online Learning : Extraordinary Work and Create 10. Training of Greenship Associates 202011. Webinar : Happy Worker Happy Mom12. Webnar : Indonesian Aviation Law 13. Online Learning on Interpretation of Excellent

Performance Evaluation Criteria (KPKU) Batch I and Batch II 2020

14. Innovation Strategy Training Batch I – V 202015. Online Training on Airport Safety Investigation in 202016. Online Training and Certification of General

Occupational Health and Safety (OHS) Experts in 202017. Digital Business Transformation Online Course18. ISO 9004:2018 & Total Quality Management Training

Course • Type of Training: DN Enrichment • Training Program:

1. Training of Prospective Internship at Terminal 4 Kuwait International Airport


1. Pre-Retirement Training

Profi

l Pt

Angk

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Pura

I (P

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Pt A

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sa P

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I (Pe

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Men

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Laya

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• Jenis Pelatihan: Mandatory Regulasi• Program Pelatihan:

1. Diklat Refreshing Course Online Personel Senior PKP-PK

2. Diklat Refreshing Course Online Personel Salvage3. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan

Batch I dan Batch II Tahun 2020

8. Contract Specialist• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Online Training Creative Thinking to Innovation

9. Airport Duty Manager• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Online Learning APLIX Manajemen Perubahan2. Online Training Creative Thinking to Innovation3. Pelatihan Online APLIX Keuangan Untuk Manajer Non

Keuangan 4. Bimbingan Teknis Kompetensi Standar Kementerian

BUMN5. Innovation Strategy Training Batch I – V Tahun 2020

• Jenis Pelatihan: Manajerial• Program Pelatihan:



1. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan Batch I dan Batch II Tahun 2020

10. Auditor• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Pendidikan dan Pelatihan Sertifikasi Qualified Internal Audit Tingkat Dasar

2. Online Learning APLIX Manajemen Perubahan3. Online Training Creative Thinking to Innovation4. Pelatihan ISO 9004:2018 & Total Quality Management

11. Corporate Expert Level I• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


12. Corporate Expert Level II• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


• Type of Training: Mandatory Regulation • Training Program:

1. Refreshing Online Course for Senior Personnel of Airport Rescue and Fire Fighting (PKP-PK)

2. Refreshing Online Course for Salvage Personnel3. Aviation Security Instructor Certification Training Batch

I and Batch II 2020

8. Contract Specialist• Type of Training: DN Enrichment• Training Program:

1. Online Training on Creative Thinking to Innovation

9. Airport Duty Manager• Type of Training: DN Enrichment• Training Program:

1. Online Learning on APLIX Change Management 2. Online Training on Creative Thinking to Innovation3. Online Training on APLIX Finance for the Non-Financial

Manager 4. Technical Guidance on Standard Competency of the

Ministry of SOEs5. Innovation Strategy Training Batch I – V 2020

• Type of Training: Managerial• Training Program:

1. Presentation of Project Assignment Report of Senior Airport Management Training Batch I


1. Aviation Security Instructor Certification Training Batch I and Batch II 2020

10. Auditor• Type of Training: DN Enrichment• Training Program:

1. Education and Training of Qualified Internal Audit Basic Level

2. Online Learning on APLIX Change Management 3. Online Training on Creative Thinking to Innovation4. ISO 9004:2018 & Total Quality Management Training

Course

11. Corporate Expert Level I• Type of Training: DN Enrichment• Training Program:


12. Corporate Expert Level II• Type of Training: DN Enrichment• Training Program:


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13. Corporate Expert Level III• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Focus Group Discussion Customer Service and Hospitality Guideline Establishment Tahun 2020

2. GSTC Sustainable Tourism Training and Certification3. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang

atau Jasa4. Online Learning APLIX Manajemen Perubahan5. Online Training Creative Thinking to Innovation6. Bimbingan Teknis Assessment Kompetensi Standar

Kementerian BUMN7. Pelatihan Online APLIX Keuangan Untuk Non Manajer

Keuangan8. Distance Learning : Critical Thinking9. Online Learning : Bekerja dan Berkarya Extraordinary10. Webinar : Becoming Effective Leader11. Pelatihan Implementer SNI ISO 37001:2016 Sistem




• Jenis Pelatihan: Manajerial• Program Pelatihan:



12. Corporate Expert Level IV• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Pelatihan Training Need Analysis2. Bimbingan Teknis Pembuatan SOP Pengadaan Barang

3. Workshop Konselor Pendamping4. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang

atau Jasa5. Online Learning APLIX Manajemen Perubahan6. Distance Learning Human Capital Policy & Strategy7. Online Workshop Talent Management8. Online Training Creative Thinking to Innovation9. Pelatihan Online APLIX Keuangan Untuk Manajer Non

Keuangan10. Online Pembekalan Manajemen Kompetensi dan

Pengembangan Talenta11. Distance Learning : Critical Thinking12. Webinar : Happy Worker Happy Mom13. Webinar : Hukum Udara Indonesia14. Pelatihan Implementer SNI ISO 37001:2016 Sistem


13. Corporate Expert Level III• Type of Training: DN Enrichment• Training Program:

1. Focus Group Discussion on Customer Service and Hospitality Guideline Establishment in 2020

2. GSTC Sustainable Tourism Training and Certification3. Online Training on APLIX Basics of Procurement of

Goods and Services 4. Online Learning on APLIX Change Management5. Online Training on Creative Thinking to Innovation6. Technical Guidance on Standard Competency

Assessment of the Ministry of SOEs7. Online Training on APLIX Finance for the Non-Financial

Manager 8. Distance Learning : Critical Thinking9. Online Learning : Extraordinary Work and Create10. Webinar : Becoming Effective Leader11. SNI ISO 37001:2016 Anti-bribery Management System


• Type of Training: DN Enrichment• Training Program:


• Type of Training: Managerial• Training Program:

1. Presentation of Project Assignment Report of Senior Airport Management Training Batch I

2. Presentation of Project Assignment Report of Senior Airport Management Training Batch II

11. Corporate Expert Level IV• Type of Training: DN Enrichment• Training Program:

1. Training Program on Training Need Analysis2. Technical Guidance on SOP Preparation for

Procurement of Goods3. Assistant Counselor Workshop4. Online Training on APLIX Basics of Procurement of

Goods or Services5. Online Learning on APLIX Change Management 6. Distance Learning on Human Capital Policy & Strategy7. Online Workshop on Talent Management8. Online Training on Creative Thinking to Innovation9. Online Training on APLIX Finance for the Non-Financial

Manager 10. Online Training on Competency Management and

Talent Development11. Distance Learning : Critical Thinking12. Webinar : Happy Worker Happy Mom13. Webinar : Indonesian Aviation Law 14. SNI ISO 37001:2016 Anti-bribery Management Systems

(ABMS) and Internal Auditor Training Course

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15. Diklat Online Sertifikasi Training of Trainer BNSP

16. Innovation Strategy Training Batch I – V Tahun 202017. The Amazing Trace 202018. Pelatihan ISO 9004:2018 & Total Quality Management


1. Pelatihan Diploma IATA Sesi IV – Airport Strategic Management With Business Simulation



1. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan Batch I Tahun 2020

13. Human Capital Corporate Support• Jenis Pelatihan: Pengayaan • Program Pelatihan:

1. Pelatihan Training Need Analysis2. Online Workshop Talent Management3. Online Training Creative Thinking to Innovation4. Pelatihan Implementer SNI ISO 37001:2016 Sistem


14. Human Capital Support Expert• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Online Learning APLIX Manajemen Perubahan2. Online Training Creative Thinking to Innovation3. Bimbingan Teknis Assessment Kompetensi Standar

Kementerian BUMN4. Online Pembekalan Manajemen Kompetensi dan

Pengembangan Talenta5. Online Learning : Produktif di Masa Pandemi6. Digital Business Transformation Online Course

• Jenis Pelatihan: Purnabakti • Program Pelatihan:

1. Pelatihan Pra Purnabakti• Jenis Pelatihan: Pengayaan LN • Program Pelatihan:

1. Pelatihan Diploma IATA Sesi IV – Airport Strategic Management With Business Simulation

15. Corporate Doctor

16. P4DP Specialist• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


15. Online Training on Training of Trainer Certification by BNSP

16. Innovation Strategy Training Batch I – V 202017. The Amazing Trace 202018. ISO 9004:2018 & Total Quality Management Training

Course • Type of Training: DN Enrichment• Training Program:

1. IATA Diploma Training Session IV – Airport Strategic Management With Business Simulation


• Type of Training: Mandatory Regulation• Training Program:

1. Aviation Safety Instructor Certification Batch I 2020

13. Human Capital Corporate Support• Type of Training: Enrichment• Training Program:

1. Training Program on Training Need Analysis2. Online Workshop on Talent Management3. Online Training on Creative Thinking to Innovation4. SNI ISO 37001:2016 Anti-bribery Management Systems


14. Human Capital Support Expert• Type of Training: DN Enrichment• Training Program:

1. Online Learning on APLIX Change Management 2. Online Training on Creative Thinking to Innovation3. Technical Guidance on Standard Competency

Assessment of the Ministry of SOEs4. Online Training on Competency Management and

Talent Development5. Online Learning: Being Productive During the Pandemic 6. Digital Business Transformation Online Course


1. Pre-Retirement Training• Type of Training: LN Enrichment• Training Program:

1. IATA Diploma Training Session IV – Airport Strategic Management with Business Simulation

15. Corporate Doctor

16. P4DP Specialist• Type of Training: DN Enrichment• Training Program:


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17. Analyst• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


2. Online Learning APLIX Manajemen Perubahan3. Online Workshop Talent Management4. Online Training Creative Thinking to Innovation5. Online Pembekalan Manajemen Kompetensi dan

Pengembangan Talenta6. Webinar : Happy Worker Happy Mom7. Diklat Online Sertifikasi Training of Trainer BNSP

8. Pelatihan ISO 9004:2018 & Total Quality Management

• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Pelatihan Airport Commercial2. Airport Human Resources Management

18. Team Leader• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Pelatihan Basic Safety Management System Batch I dan II Tahun 2020

2. Online Learning APLIX Manajemen Perubahan3. Online Training Creative Thinking to Innovation4. Online Learning : Bekerja dan Berkarya Extraordinary5. Innovation Strategy Training Batch I – V Tahun 2020


1. Pelatihan Airport Customer Satisfaction• Jenis Pelatihan: Purnabakti• Program Pelatihan:

1. Pelatihan Pra Purnabakti• Jenis Pelatihan: Mandatory Regulasi• Program Pelatihan:



3. Diklat Refreshing Course Online Personel Salvage4. Diklat Refreshing Course Online Personel Senior Avsec5. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan

Batch I dan II Tahun 2020

19. Squad Leader• Jenis Pelatihan: Pengayaan • Program Pelatihan:


2. Online Training Creative Thinking to Innovation3. Online Learning : Bekerja dan Berkarya Extraordinary4. Innovation Strategy Training Batch I dan Batch II Tahun

2020

17. Analyst• Type of Training: DN Enrichment• Training Program:


2. Online Learning on APLIX Change Management 3. Online Workshop on Talent Management4. Online Training on Creative Thinking to Innovation5. Online Training on Competency Management and

Talent Development 6. Webinar: Happy Worker Happy Mom7. Online Training on Training of Trainer Certification by

BNSP 8. ISO 9004:2018 & Total Quality Management Training

Course • Type of Training: DN Enrichment• Training Program:

1. Airport Commercial Training 2. Airport Human Resources Management Training

18. Team Leader• Type of Training: DN Enrichment• Training Program:

1. Basic Safety Management System Training Batch I and II 2020

2. Online Learning on APLIX Change Management 3. Online Training on Creative Thinking to Innovation4. Online Learning : Extraordinary Work and Create 5. Innovation Strategy Training Batch I – V 2020

• Type of Training: DN Enrichment• Training Program:

1. Airport Customer Satisfaction Training • Type of Training: Retirement • Training Program:

1. Pre-Retirement Training• Type of Training: Mandatory Regulation • Training Program:



3. Refreshing Online Course for Salvage Personnel4. Refreshing Online Course for Avsec Senior Personnel5. Aviation Security Instructor Certification Training Batch

I and II 2020

19. Squad Leader• Type of Training: Enrichment• Training Program:


2. Online Training on Creative Thinking to Innovation3. Online Learning: Extraordinary Work and Create 4. Innovation Strategy Training Batch I and Batch II 2020

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2. Diklat Refreshing Course Online Personel Salvage3. Ujian Recurrent Online Personel Senior PKP-PK

4. Diklat Refreshing Course Online Personel Junior Avsec5. Diklat Refreshing Course Online Personel Senior Avsec6. Kegiatan Ujian Lisensi Personel Pengamanan

Penerbangan Kualifikasi Junior Avsec7. Kegiatan Ujian Lisensi Personel Pengamanan

Penerbangan Kualifikasi Senior Avsec

20. Coordinator• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


2. Online Learning APLIX Manajemen Perubahan3. Online Training Creative Thinking to Innovation4. Online Learning : Bekerja dan Berkarya Extraordinary5. Innovation Strategu Training Batch I – V Tahun 2020


1. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan Batch I

2. Kegiatan Ujian Lisensi Personel Pengamanan Penerbangan Kualifikasi Senior Avsec

21. Engineer• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:

1. Online Training Creative Thinking to Innovation2. Online Learning Interpretasi KPKU Batch I dan Batch II

Tahun 2020

22. Technician• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


2. Online Learning APLIX Manajemen Perubahan3. Online Training Creative Thinking to Innovation4. Online Learning : Bekerja dan Berkaya Extraordinary5. Pelatihan Greenship Associates Tahun 20206. Webinar : Happy Worker Happy Mom7. Innovation Strategy Training Batch I – V Tahun 20208. Online Learning Interpretasi KPKU Batch I dan Batch II

Tahun 2020



2. Refreshing Online Course for Salvage Personnel3. Online Recurent Exam for Senior Personnel of Airport

Rescue and Fire Fighting (PKP-PK) 4. Refreshing Online Course for Avsec Junior Personnel 5. Refreshing Online Course for Avsec Senior Personnel 6. License Exam of Avsec Junior Aviation Security

Personnel 7. License Exam of Avsec Senior Aviation Security

Personnel

20. Coordinator• Type of Training: DN Enrichment• Training Program:


2. Online Learning on APLIX Change Management 3. Online Training on Creative Thinking to Innovation4. Online Learning : Extraordinary Work and Create5. Innovation Strategy Training Batch I – V 2020


1. Aviation Security Instructor Certification Training Batch I

2. License Exam of Avsec Senior Aviation Security Personnel

21. Engineer• Type of Training: DN Enrichment• Training Program:

1. Online Training on Creative Thinking to Innovation2. Online Learning on Interpretation of Excellent


22. Technician• Type of Training: DN Enrichment• Training Program:


2. Online Learning on APLIX Change Management 3. Online Training on Creative Thinking to Innovation4. Online Learning: Extraordinary Work and Create5. Greenship Associates Training 20206. Webinar: Happy Worker Happy Mom7. Innovation Strategy Training Batch I – V 20208. Online Learning on Interpretation of Excellent


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• Jenis Pelatihan: Mandatory Regulasi• Program Pelatihan: Mandatory Regulasi

1. Diklat Technical Competency and Certification Fasilitas Sisi Udara dan Fasilitas Sisi Darat Tingkat Terampil Tahun 2020

• Jenis Pelatihan: Diklat Dasar• Program Pelatihan:

1. Pelatihan Online Orientasi Tipe B dan C Tahun 2020

23. Officer• Jenis Pelatihan: Pengayaan DN• Program Pelatihan:


2. Pelatihan Training Need Analysis3. Bimbingan Teknis Pembuatan SOP Pengadaan Barang

4. Focus Group Discussion Customer Service and Hospitality Guideline Establihment Tahun 2020

5. Pelatihan Penyusunan Spesifikasi, Harga Perkiraan Sendiri (Owner Estimate/OE)

6. Workshop Konselor Pendamping7. Pelatihan Basic Safety Management System Batch I dan

II Tahun 20208. Pelatihan Pra Purnabakti9. Pelatihan Effective Interview & FGD Developing

Interview Guide10. Pelatihan Online APLIX Dasar-Dasar Pengadaan Barang

atau Jasa11. Online Training Human Resource Business Partnership

(HRBP)12. Online Learning APLIX Manajemen Perubahan13. Impactful Online Training Design14. Distance Learning Human Capital Policy & Strategy15. Online Workshop Talent Management16. Online Training Creative Thinking to Innovation17. Online Pembekalan Manajemen Kompetensi dan

Pengembangan Talenta18. Online Training Data Analysis and Visualization19. Online Learning Laporan Keuangan Konsolidasi20. Online Learning : Bekerja dan Berkarya Extraordinary21. Pelatihan Greenship Associates Tahun 202022. Webinar : Happy Worker Happy Mom23. Webinar : Hukum Udara Indonesia24. Pelatihan Implementer SNI ISO 37001:2016 Sistem




27. Diklat Online Sertifikasi Training of Trainer BNSP


1. Training on Technical Competency and Certification of Skilled Level Airside Facilities and Landside Facilities in 2020


1. Training on Technical Competency and Certification of Skilled Leve

23. Officer• Type of Training: DN Enrichment• Training Program:


2. Training Program on Training Need Analysis3. Technical Guidance on SOP Preparation for

Procurement of Goods 4. Focus Group Discussion on Customer Service and

Hospitality Guideline Establishment 20205. Training on Preparation of Specifications, Owner

Estimate (OE)6. Assistant Counselor Workshop7. Basic Safety Management System Training Batch I and

II 20208. Pre-Retirement Training 9. Training on Effective Interview & FGD Developing

Interview Guide10. Online Training on APLIX Basics of Procurement of

Goods and Services 11. Online Training on Human Resource Business

Partnership (HRBP)12. Online Learning on APLIX Change Management13. Impactful Online Training Design14. Distance Learning on Human Capital Policy & Strategy15. Online Workshop on Talent Management16. Online Training on Creative Thinking to Innovation17. Online Training on Competency Management and

Talent Development18. Online Training on Data Analysis and Visualization19. Online Learning on Consolidated Financial Statements 20. Online Learning : Extraordinary Work and Create 21. Greenship Associates Training 202022. Webinar: Happy Worker Happy Mom23. Webinar: Indonesian Aviation Law 24. SNI ISO 37001:2016 Anti-bribery Management Systems


25. Online Learning on Certified Human Resources Professional Batch 56


27. Online Training on Training of Trainer Certification by BNSP

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28. Online Learning Interpretasi KPKU Batch I dan Batch II Tahun 2020

29. Innovation Strategy Training Batch I – V Tahun 202030. Pelatihan Online APLIX Pemasaran Efektif di Era Digital

31. Pelatihan Online Airport Safety Investigation Tahun 202032. Pelatihan dan Sertifikasi Online Ahli Keselamatan dan

Kesehatan Kerja (K3) Umum Tahun 202033. Live Training Webinar “Financial Aspect on Feasibility

Study”34. Pelatihan ISO 9004:2018 & Total Quality Management


1. Pelatihan Airport Customer Satisfaction2. Pelatihan Airport Commercial3. Airport Human Resources Management4. Pelatihan Airport Finance 5. Pelatihan Diploma IATA Sesi IV – Airport Strategic

Management With Business Simulation• Jenis Pelatihan: Diklat Dasar• Program Pelatihan:

1. Pelatihan Online Orientasi Tipe B dan C Tahun 2020• Jenis Pelatihan: Teknis Bidang• Program Pelatihan:

1. Pelatihan Airport Officer Management• Jenis Pelatihan: Mandatory Regulasi• Program Pelatihan:

1. Diklat Senior PKP-PK Tahun 2020


3. Diklat Refreshing Course Online Personel Junior PKP-PK

4. Diklat Refreshing Course Online Personel Basic PKP-PK

5. Diklat Refreshing Course Online Personel Salvage6. Diklat Refreshing Course Online Personel Basic Avsec7. Diklat Refreshing Course Online Personel Junior Avsec8. Diklat Refreshing Course Online Personel Senior Avsec9. Pelatihan Sertifikasi Instruktur Keamanan Penerbangan

Batch II Tahun 202010. Kegiatan Ujian Lisensi Personel Pengamanan

Penerbangan Kualifikasi Basic Avsec11. Kegiatan Ujian Lisensi Personel Pengamanan

Penerbangan Kualifikasi Junior Avsec12. Kegiatan Ujian Lisensi Personel Pengamanan

Penerbangan Kualifikasi Senior Avsec

24. Sales Executive• Jenis Pelatihan: Pengayaan• Program Pelatihan:

1. Online Learning APLIX Manajemen Perubahan2. Online Training Creative Thinking to Innovation

28. Online Learning on Interpretation of Excellent Performance Evaluation Criteria (KPKU) Batch I and Batch II 2020

29. Innovation Strategy Training Batch I – V 202030. Online Training on APLIX Effective Marketing in the

Digital Era31. Online Training on Airport Safety Investigation 202032. Online Training and Certification of General

Occupational Health and Safety (OHS) Experts202033. Live Training Webinar “Financial Aspect on Feasibility

Study”34. ISO 9004:2018 & Total Quality Management Training

Course• Type of Training: DN Enrichment• Training Program:

1. Airport Customer Satisfaction Training 2. Airport Commercial Training3. Airport Human Resources Management4. Airport Finance Training5. IATA Diploma Training Session IV – Airport Strategic

Management With Business Simulation• Type of Training: Basic Training • Training Program:

1. Online Training on Orientation Type B and C 2020• Type of Training: Field Technical • Training Program:

1. Airport Officer Management Training • Type of Training: Mandatory Regulation • Training Program:

1. Training for Senior Personnel of Airport Rescue and Fire Fighting (PKP-PK) 2020


3. Refreshing Online Course for Junior Personnel of Airport Rescue and Fire Fighting (PKP-PK)

4. Refreshing Online Course for Basic Personnel of Airport Rescue and Fire Fighting (PKP-PK)

5. Refreshing Online Course for Salvage Personnel 6. Refreshing Online Course for Avsec Basic Personnel 7. Refreshing Online Course for Avsec Junior Personnel 8. Refreshing Online Course for Avsec Senior Personnel 9. Aviation Security Instructor Certification Training Batch

II 202010. License Exam of Aviation Security Personnel Basic

Avsec Qualification11. License Exam of Aviation Security Personnel Junior

Avsec Qualification 12. License Exam of Aviation Security Personnel Senior

Avsec Qualification

24. Sales Executive• Type of Training: Enrichment• Training Program:

1. Online Learning on APLIX Change Management 2. Online Training on Creative Thinking to Innovation

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rata-rata Jam Pelatihan Per tahun Per Karyawan average hours of training Per Year Per employee [GRI 404-1]


2020 2019 2018

PriaMale

30 90 91

WanitaFemale

37 101 86


2020 2019 2018

Top Management 11 64 55Middle Management 31 82 72Lower Management 26 58 97Staff 33 100 91

Performance Assessment Performance assessment is an important part of employee career development to determine promotion, rotation or employee transfer. In addition, performance assessment also assesses employees competence to determine their remuneration. PT Angkasa Pura I (Persero) conducts employee assessment every 6 (six months) for all the Company’s employee (100%), both male and female employees from all levels and positions. We use a Performance Management System (PMS), an individual performance management system, for planning, organizing, and evaluating employee performance. The performance of each employee is evaluated through the achievement of predetermined Key Performance Indicator (KPI). [GRI 404-3]

The Company has Human Capital Group consisting of Career Management and Human Capital Services department for ensuring the successful implementation of policies in career and talent management, whose duties include: • Career and talent management• Recruitment• Individual assessment• Human Capital Information System (HCIS)

Thus, employee satisfaction can be maintained and HC development can be directed in accordance with the Company Work Plan and Budget (RKAP). In addition, PT Angkasa Pura I (Persero) strives to ensure excellent administration and compliance with applicable laws and regulations and other internal company regulations.

In 2020, due to the pandemic, the company conducted online employee trainings, which were attended by a total of 3,282 participants. In addition, administration training was restricted due to pandemic. Thus, average training hours in 2020 was 105.21 hours, decreased compared to the previous year.

Pada tahun 2020, akibat pandemi berbagai pelatihan karyawan dilakukan secara daring (online) dengan total peserta sebanyak 3.282 orang. Pandemi juga menyebabkan keterbatasan penyelenggaraan pelatihan, karena itu rata-rata jam pelatihan pada tahun 2020 menurun dibandingkan dengan tahun-tahun sebelumnya, total jam pelatihan pegawai yaitu 105.21 jam pelatihan.

tinjauan Kinerja Tinjauan kinerja merupakan bagian penting dari pengembangan karir karyawan, yang menjadi pertimbangan dalam menetapkan promosi, rotasi atau mutasi karyawan. Evaluasi kinerja ini juga menilai kompetensi karyawan untuk menetapkan remunerasi mereka. PT Angkasa Pura I (Persero) melakukan penilaian karyawan setiap 6 (enam bulan) pada setiap karyawan (100%), baik pria maupun wanita, dalam setiap tingkatan jabatan. Kami menggunakan Performance Management System (PMS), yaitu sistem pengelolaan kinerja individu yang berguna untuk perencanaan, pengorganisasian, dan evaluasi kinerja karyawan. Kinerja setiap karyawan dievaluasi melalui pencapaian Key Performance Indicator (KPI) yang telah ditetapkan sebelumnya. [GRI 404-3]

Kami menetapkan departemen khusus yang termasuk dalam unit kerja Human Capital (HC) untuk pengelolaan proses career and talent management, yaitu Career Management and Human Capital Services, yang tugasnya di antaranya:• Mengelola career and talent management.• Rekrutmen.• Individual assessment.• Human Capital Information System (HCIS).

Dengan demikian, kepuasan karyawan dapat tercapai, serta pengembangan HC dapat diarahkan sesuai dengan Rencana Kerja dan Anggaran Perusahaan (RKAP). Di samping itu, PT Angkasa Pura I (Persero) ingin memastikan penerapan administrasi yang rapi serta patuh pada peraturan perundangan yang berlaku dan peraturan internal perusahaan lainnya.

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06

Pengalaman penerbangan dan lingkungan kerja yang aman menjadi

prioritas PT Angkasa Pura I (Persero) sebagai upaya meningkatkan

kualitas layanan bagi karyawan maupun penumpang.

Mengembangkan Keselamatan dan Kesehatan Kerja

07



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Driving occupational health and safety PT Angkasa Pura I (Persero) has a priority to ensure safe flight experience

and work environment as an effort to improve service quality for

employees and passengers.



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PT Angkasa Pura I (Persero) berkomitmen untuk membangun budaya kesehatan dan keselamatan kerja dalam seluruh aspek bisnisnya. Kami berupaya untuk membangun lingkungan kerja dan bandara di mana para pekerja dan penumpang terjamin keselamatannya, merasa aman dan nyaman. Kami percaya hal ini tidak hanya meningkatkan produktivitas kerja, namun juga menambah kepercayaan penumpang.

PT Angkasa Pura I (Persero) is committed to building a culture of occupational health and safety in all aspects of its business. We strive to create healthy, safe and comfortable work environment and airports for employees and passengers. We believe this will not only increase work productivity, but also increase passenger confidence.

KeBiJaKan KeseLamatan Dan Kesehatan KerJaoCCuPationaL heaLth anD saFetY PoLiCY

Komitmen kami pada K3 dinyatakan melalui berbagai kebijakan, strategi serta program, yang didasari oleh Keputusan Direksi Nomor: KEP.DU.153/OM.02/2020 tanggal 10 September 2020 tentang Pedoman Sistem Manajemen Keselamatan dan Kesehatan Kerja Korporat. PT Angkasa Pura I (Persero) berupaya untuk mencegah dan mengendalikan potensi bahaya, untuk melindungi setiap orang, aset perusahaan dan lingkungan sekitar dari kemungkinan terjadinya kecelakaan dan penyakit akibat kerja. Berbagai upaya kami lakukan untuk mewujudkan kebijakan tersebut, seperti:

1. Mencegah terjadinya kecelakaan kerja dan penyakit akibat kerja serta kerusakan peralatan, properti dan lingkungan kerja.

2. Menciptakan lingkungan tempat kerja yang selamat, sehat, aman dan nyaman bagi pegawai, pelanggan, mitra kerja, mitra usaha maupun pihak lain yang berada di lingkungan Perusahaan untuk mendukung tercapainya visi, misi dan tujuan K3 perusahaan.

3. Mematuhi seluruh peraturan perundangan dan persyaratan lainnya terkait K3 serta evaluasi terhadap kepatuhannya.

4. Secara berkesinambungan melakukan pembinaan, penerapan, dan pemeliharaan K3 di lingkungan perusahaan.

5. Memenuhi sumber daya manusia yang kompeten, peralatan laik operasi, metode kerja dan lingkungan kerja yang aman serta anggaran yang memadai guna mendukung terlaksananya program-program K3.

6. Melakukan evaluasi terhadap pelaksanaan K3 guna terciptanya peningkatan K3 secara berkelanjutan dan kondisi K3 yang kondusif.

7. Menetapkan dan menerapkan suatu proses untuk meningkatkan peran aktif pegawai melalui konsultasi dan partisipasi pegawai.

Kebijakan-kebijakan K3 ini dikomunikasikan kepada seluruh Pegawai dan stakeholder terkait agar dipatuhi serta ditinjau secara berkala oleh Direksi.

Our commitment to OHS is expressed through various policies, strategies and programs based on the Decree of the Board of Directors No. KEP.DU.153/OM.02/ 2020 dated 10 September 2020 concerning the Manual of Corporate Occupational Health and Safety Management System. PT Angkasa Pura I (Persero) strives to prevent and control potential hazards aimed to protect everyone, Company assets and the surrounding environment from the possibility of workplace accidents and occupational diseases. We have made various efforts to realize the policy, such as:

1. Prevent occupational accidents and diseases as well as equipment, properties, and workplace damages.

2. Establish healthy, safe and comforting workplace for all employees, customers, work partners, business partners and other parties in the surrounding to support the achievement of Company’s vision, mission and OHS goals.

3. Comply with all laws and regulations and other requirements related to OHS and its compliance evaluation.

4. Continuously conduct coaching, implement, and maintain OHS in the workplace.

5. Provide competent human capital, proper equipment, working method, safe working environment, as well as adequate budget for implementing OHS programs.

6. Evaluate OHS implementation in order to promote sustainable OHS and conducive OHS condition.

7. Establish and implement a program to enhance active role of employees through employee consultation and participation.

The OHS policies are communicated to all employees and relevant stakeholders for compliance and regular review by the Board of Directors.

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StANDAR DAN KUALItAS K3ohs stanDarD anD QuaLitY [GRI 403-1]

Our OHS policy is intended to provide protection for employees and airport service users, with the principles of Safety, Security and Service through Compliance (3S+1C) in accordance with the implementation of Law No. 1 of 2009 on Aviation. In addition, our seriousness in creating safe, healthy, and comfortable work environment and airport is indicated by the various certifications obtained, such as:1. Occupational Health and Safety Management System (SMK3)

based on the Government Regulation No. 50 of 2012.2. ISO 14001: 2015 as a framework for the development of an

environmental management system in the Company.3. ISO 9001: 2015 as the basis for developing a quality

management system.4. OHSAS 18001: 2007 as the basis for occupational health and

safety management system.5. ISO 31000 to regulate comprehensive risk management. In addition, PT Angkasa Pura I (Persero) carries out programs to improve quality of airport management with international experts and practitioners through Airport Excellence (APEX) in Safety and Airport Excellence (APEX) in Security programs. Through the programs, we increase security and safety levels according to ICAO (International Civil Aviation Organization) standards and best practices in airports.

The Company’s OHS target is to achieve a Lost Time Injury Frequency Rate for employees of PT Angkasa Pura I (Persero) of <2 and implementation rate of OHS Management System in all branches of at least 85%. PT Angkasa Pura I (Persero) strives to achieve the target through the provisions required by regulation (beyond regulation) by implementing Safety, Security, and Service through Compliance (3S+1C) in the work environment, by involving various functions such as:

Kebijakan K3 kami ditujukan untuk memberikan perlindungan terhadap karyawan dan pengguna layanan bandara, dengan prinsip Safety, Security, and Service through Compliance (3S + 1C) sesuai dengan penerapan Undang-undang No 1 Tahun 2009 tentang Penerbangan. Selain itu, keseriusan kami untuk membangun lingkungan kerja dan bandara yang selamat, sehat dan nyaman ditunjukkan dengan berbagai sertifikasi yang kami peroleh, seperti:1. Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3)

berdasarkan PP 50 tahun 2012.2. ISO 14001:2015 sebagai kerangka pengembangan sistem

manajemen lingkungan di Perusahaan.3. ISO 9001:2015 sebagai dasar pengembangan sistem

manajemen kualitas.4. OHSAS 18001:2007 yang mendasari sistem manajemen

kesehatan dan keselamatan kerja.5. ISO 31000 yang menata manajemen risiko yang komprehensif.

Di samping itu, PT Angkasa Pura I (Persero) senantiasa mengadakan program peningkatan kualitas pengelolaan bandara bersama para pakar dan praktisi internasional melalui kegiatan Airport Excellence (APEX) in Safety dan Airport Excellence (APEX) in Security. Melalui kegiatan ini, kami meningkatkan tingkat keamanan dan keselamatan sesuai standar internasional ICAO (Internasional Civil Aviation Organization) dan praktik terbaik dalam kebandarudaraan.

target K3ohs target

Target K3 kami adalah untuk mencapai Tingkat Kekerapan Terjadinya Kecelakaan Kerja (Lost Time Injury Frequency Rate) pada karyawan PT Angkasa Pura I (Persero) adalah < 2 dan tingkat penerapan Sistem Manajemen K3 di seluruh cabang adalah minimal 85%. PT Angkasa Pura I (Persero) mengupayakan hal ini melalui ketentuan yang dipersyaratkan oleh regulasi (beyond regulation) dengan penerapan Safety, Security, and Service through Compliance (3S + 1C) di lingkungan kerja, dengan melibatkan berbagai fungsi seperti:

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LEGAL AND COMPLIANCE

AIRPORT OPERATIONAL SERVICE AND HOSPITALITY

AIRPORT SECURITY

AIRPORT EQUIPMENT

MANAGEMENT

TRAINING & PEOPLE DEVELOPMENT

Bertugas untuk memastikan pengelolaan kegiatan penyiapan perumusan kebijakan strategis, penelaahan dan pengendalian bidang

legal and compliance melalui penataan terhadap kegiatan bidang legal and compliance, penanganan dan penyelesaian permasalahan

hukum, dan produk hukum, berdasarkan ketentuan yang berlaku serta melaksanakan kepatuhan sesuai dengan peraturan perundang-

undangan dan peraturan internal Perusahaan.Legal and Compliance is responsible to ensure the management of activities for the preparation of strategic policy formulation, review and control in the legal and compliance sector through structuring activities on legal and compliance, handling and solving legal issues and legal products based on applicable regulations, and to comply with laws and regulations and the Company’s internal regulations.

Bertugas untuk memastikan pembinaan pelayanan (service) bandar udara terkait dengan proses interaksi pengguna jasa bandar udara

(customer relationship management), dan pemantauan dan jaminan pelayanan (service monitoring and assurance) dalam proses operasi bandar udara guna tercapainya peningkatan Customer Satisfaction

Index (CSI) seluruh bandar udara dan berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP), serta melaksanakan kepatuhan sesuai

dengan peraturan perundang-undangan dan peraturan internal Perusahaan.

Airport Operational Service and Hospitality is responsible to ensure airport service development related to the interaction process of airport service users (customer relationship management), and

service monitoring and assurance in the airport operation in order to increase Customer Satisfaction Index (CSI) score at all airports and based on the Company Work Plan and Budget (RKAP), as well as to

comply with laws and regulations and the Company’s internal regulations.

Berfungsi untuk memastikan pembinaan seluruh aspek pengamanan bandar udara dapat beroperasi dengan selamat, aman, nyaman, efisien, dan patuh terhadap regulasi sesuai standar nasional dan internasional

berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP) serta melaksanakan kepatuhan sesuai dengan peraturan perundang-

undangan dan peraturan internal Perusahaan.Airport Security is responsible to ensure that all aspects of airport

security can operate in a secure, safe, comfortable and efficient manner and to comply with regulations according to national and international standards based on the Company Work Plan and Budget (RKAP) as well

as to comply with laws and regulations and the Company’s internal regulations.

Bertugas untuk untuk memastikan pembinaan seluruh aspek peralatan (equipment) bandar udara untuk menjamin kesiapan

seluruh peralatan (equipment) bandar udara dapat beroperasi dengan aman, nyaman, dan efisien berdasarkan Rencana Kerja dan Anggaran

Perusahaan (RKAP), serta melaksanakan kepatuhan sesuai dengan peraturan perundang-undangan dan peraturan internal Perusahaan.

Airport Equipment Management is responsible to ensure the development of all aspects of airport equipment to ensure the

readiness of all airport equipment to operate in a safe, comfortable and efficient manner based on the Company Work Plan and Budget

(RKAP), as well as to comply with laws and regulations and the Company’s internal regulations.

Bertugas memastikan pembinaan seluruh kegiatan pemenuhan kebutuhan sumber daya manusia, pelatihan dan pengembangan sumber daya manusia, serta pengelolaan karir dan manajemen

talenta berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP) serta melaksanakan kepatuhan sesuai dengan peraturan perundang-

undangan dan peraturan internal Perusahaan. Training and People Development has the duties to ensure the

guidance of all activities to fulfill human resource needs, human capital training and development, as well as career management and talent management based on the Company’s Work Plan and

Budget (RKAP) and carry out compliance in accordance with laws and regulations and the Company’s internal regulations.

CORPORATE PLANNING AND

TRANSFORMATION

AIRPORT FACILITIES MANAGEMENT

AIRPORT OPERATION

HUMAN CAPITAL

Bertanggung jawab untuk memastikan pengelolaan seluruh aspek perencaan strategis Perusahaan guna memastikan keberlangsungan

perusahaan yang sesuai dengan aspirasi pemegang saham serta melaksanakan kepatuhan sesuai dengan peraturan perundang-

undangan dan peraturan internal Perusahaan.

Corporate Planning and Transformation is responsible to ensure the management of all aspects of the Company’s strategic planning in order to ensure the Company’s continuity in accordance with the

aspirations of shareholders, and to comply with laws and regulations and the Company’s internal regulations.

Bertugas untuk memastikan pembinaan seluruh aspek fasilitas bandar udara untuk menjamin kesiapan seluruh fasilitas

bandara agar dapat beroperasi dengan aman, nyaman, dan efisien berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP). Fasilitas ini termasuk sisi udara (air side), sisi darat (land side),

landscape dan terminal. Airport Facilities Management is responsible to ensure the

development of all aspects of airport facilities to ensure the readiness of all airport facilities to operate in a safe, comfortable,

and efficient manner based on the Company Work Plan and Budget (RKAP). These facilities include airside, landside, landscape and

terminal facilities.

Bertugas untuk memastikan pembinaan seluruh aspek operasional bandar udara yang dikelola Perusahaan dapat berjalan dengan

selamat, aman, lancar, nyaman, dan efisien sesuai dengan standar layanan dan peraturan yang berlaku dengan berlandaskan Safety,

Security, Service, and Compliance (3S+1C), dan berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP), serta melaksanakan

kepatuhan sesuai dengan peraturan perundang-undangan dan peraturan internal Perusahaan.

Airport Operation is responsible to ensure that all aspects of airport operations managed by the Company can run in a secure, safe, smooth, comfortable and efficient manner in accordance with

applicable service standards and regulations based on Safety, Security, Service through Compliance (3S + 1C) and based on the Company

Work Plan and Budget (RKAP), as well as to comply with the laws and regulations and the Company’s

internal regulations.

Bertugas untuk memastikan pembinaan seluruh aspek manajemen sumber daya manusia Perusahaan untuk membangun iklim dan budaya kerja yang positif, berkinerja tinggi serta menjunjung integritas sebagai

modal Perusahaan dalam mencapai tujuan dan sasaran Perusahaan berdasarkan Rencana Kerja dan Anggaran Perusahaan (RKAP), serta

melaksanakan kepatuhan sesuai dengan peraturan perundang-undangan dan peraturan internal Perusahaan.

Human Capital is responsible to ensure the development of all aspects of the Company’s human resource management to create a positive,

high-performance work climate and culture as well as uphold integrity as the Company’s capital in achieving the Company’s goals and

objectives based on the Company’s Work Plan and Budget (RKAP), as well as to comply with laws and regulations and the Company’s internal

regulations.

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struKtur manaJemen K3ohs management struCture

Kinerja PT Angkasa Pura I (Persero) yang solid dalam bidang K3 didukung oleh struktur manajemen K3 yang secara khusus berfungsi untuk memastikan terlaksananya komitmen K3 kami. Pengelolaan K3 berada di bawah tanggung jawab Airport Safety Group, yang memiliki 3 (tiga) departemen, di antaranya adalah Occupational Safety Health Department yang berfokus pada pengelolaan K3. Tugas departemen ini adalah untuk memastikan terlaksananya OSHMS (Occupational Safety Health Management System) yang efektif berdasarkan peraturan perundangan, persyaratan kebandaraan serta rencana kerja perusahaan. Kami menetapkan struktur organisasi pengelola K3 di kantor pusat yang dipimpin oleh Vice President Airport Security. Sedangkan struktur organisasi pengelola K3 di kantor-kantor cabang dibagi menjadi tiga, sesuai dengan ukuran, yaitu bandara besar, bandara menengah, dan bandara kecil.

PT Angkasa Pura I (Persero)’s solid performance on OHS is supported by OHS management structure that specifically functions to ensure the implementation of our OHS commitment. OHS management is under the responsibility of the Airport Safety Group. Airport Safety Group consists of 3 (three) departments, including the Occupational Safety Health Department which focuses on OHS management. The duties of this department is to ensure the effective implementation of Occupational Health and Safety Management System (OHSMS) based on laws and regulations, airport requirements and the Company work plan. We establish organizational structure of OHS management at the head office, led by the Vice President Airport Security. Meanwhile, organizational structure of OHS management in branch offices is divided into three according to size, namely large airport, medium airport and small airport.

1. Vice President Airport Safety

2. occupational safety and health senior manager

3. a. occupational safety health analyst

3.b. occupational safety health officer

1. airport safety, risk, and Performance Management

Senior Manager

2. Safety Management System & occupational safety and

health manager

3. a. Safety Management system officer

3.b. occupational safety and health officer


Senior Manager

2. Safety Management System & occupational safety and

health manager

3. a. Safety Management system officer

3.b. occupational safety and health officer


Manager*2. airport operation, services, security, & safety manager**

3. a. Safety Management system and occupational safety health officer***

BanDara KeLas BesarLarge airPort

BanDara KeLas KeCiLSMALL AIRPORt

BanDara KeLas menengahmeDium airPort

KANtOR PUSAt heaD oFFiCe

Keterangan : * untuk bandara DJJ, SOC, KOE dan AMQ ** untuk bandara BIK dan JOG *** untuk bandara AMQ, KOE, BIK,

Note : * for DJJ, SOC, KOE and AMQ airports ** for BIK and JOG airports *** for AMQ, KOE, BIK airports

Struktur Organisasi Pengelola K3ohs management structure

VICE PRESIDENTAIRPORT SAFETY

OCCUPATIONAL SAFETYHEALTH SENIOR MANAGER

KANtOR PUSAt | HEAD OFFICE

OCCUPATIONAL SAFETYHEALTH ANALYST

OCCUPATIONAL SAFETYHEALTH OFFICER

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Program K3ohs Program

Berbagai program kami jalankan untuk memastikan tercapainya target K3 PT Angkasa Pura I (Persero), di antaranya:

No. Kegiatan/ProgramWork Program


1. Setting Up ISO 45001:2018 Occupational Health & Safety Management System di kantor pusat, 4 Bandara (DPS, BPN, SOC, SRG) dan 2 Bandara Baru (YIA & DJJ).Setting Up ISO 45001:2018 Occupational Health & Safety Management System at 4 Airports (DPS, BPN, SOC, SRG) and 2 New Airports (YIA & DJJ).

Pelaksanaan Setting Up merupakan salah satu langkah persiapan dalam implementasi ISO 45001:2018. Kegiatan ini bertujuan untuk meningkatkan pemahaman personil terkait ISO 45001:2018 dan mengetahui pemenuhan klausul–klausul ISO 45001:2018. Untuk selanjutnya dapat dilakukan gap analysis serta penyesuaian SMK3 yang ada di PT Angkasa Pura I (Persero) dengan SMK3 PP 50 Tahun 2012 dan ISO 45001:2018. Kegiatan ini terdiri dari penyusunan dokumen SMK3 dan pelaksanaan audit internal berdasarkan ISO 45001:2018 di mana untuk tahap I dilaksanakan di kantor pusat, 4 Bandara (DPS, BPN, SOC, SRG) dan 2 Bandara Baru (YIA & DJJ). Implementation of Setting Up is one of the preparatory steps in implementing ISO 45001: 2018. The program aims to improve the understanding of personnel related to ISO 45001: 2018 and to find out the fulfillment of ISO 45001: 2018 clauses. Henceforth, a gap analysis and adjustment of the Company’s OHSMS with OHSMS of Government Regulation No. 50 of 2012 and ISO 45001: 2018 can be carried out. The program consists of the preparation of OHSMS documents and the implementation of an internal audit based on ISO 45001: 2018. For phase I, the program is implemented at 4 airports (DPS, BPN, SOC, SRG) and 2 New Airports (YIA & DJJ).

2. Sertifikasi fasilitas dan peralatan secara berkala.Facilities and Equipment Certification on a regular basis.

Fasilitas dan peralatan di seluruh bandara yang dikelola oleh PT Angkasa Pura I (Persero) telah tersertifikasi oleh Direktorat Jenderal Perhubungan Udara dan Dinas Tenaga Kerja setempat.Facilities and equipment at all airports managed by PT Angkasa Pura I (Persero) have been certified by the Directorate General of Air Transportation and the local Manpower Department.

3. Sertifikasi personil sesuai bidang kerjanya.Personnel Certification according to the field of work.

Personil di seluruh bandara yang dikelola oleh PT Angkasa Pura I (Persero) telah tersertifikasi oleh Direktorat Jenderal Perhubungan Udara dan Kementerian Ketenagakerjaan.Personnel at all airports managed by PT Angkasa Pura I (Persero) have been certified by the Directorate General of Civil Aviation and the Ministry of Manpower.

4. Pengukuran kualitas lingkungan kerja dan health risk assessment.Evaluation of work environment quality & Health Risk Assessment.

Pengukuran lingkungan kerja telah dilaksanakan sesuai dengan peraturan perundangan dan persyaratan yang berlaku. Hasil dari pengukuran lingkungan kerja digunakan untuk menilai tingkat risiko kesehatan kerja dan melakukan upaya pengendalian risiko kesehatan kerja di area kerja (area perkantoran dan bandara).Evaluation of work environment has been carried out in accordance with applicable laws and regulations and requirements. The results of the work environment evaluation are used to assess the level of occupational health risks and to control occupational health risks in the work area (office and airport areas).

5. Sosialisasi dan seminar K3 bagi para pemangku kepentingan.OHS socialization and seminar for the stakeholders.

Sosialisasi dan seminar K3 bagi para para pemangku kepentingan rutin dilaksanakan minimal 1 (satu) tahun sekali di seluruh bandara yang dikelola oleh PT Angkasa Pura I (Persero).OHS socialization and seminar for the stakeholders are regularly held at least once a year at all airports managed by PT Angkasa Pura I (Persero).

6. Safety briefing untuk para kontraktor, vendor, tenant and pemangku kepentingan.Safety briefing for contractors, vendors, tenants and stakeholders .

Safety briefing rutin dilakukan rutin sebelum memulai pekerjaan dilaksanakan di sisi udara maupun sisi darat yang melibatkan kontraktor, vendor, tenant and pemangku kepentingan.Regular safety briefing is conducted regularly before starting work on both airside and landside by involving contractors, vendors, tenants, and stakeholders.

The Company has performed various programs to ensure the achievement of Occupational Health and Safety goals, including:

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7. Promosi K3:1. Bulan K3 Nasional.2. Kampanye K3.3. Video Promosi K3.OHS Promotion: 1. National OHS Month.2. OHS Campaign.3. OHS Promotional Video.

Promosi dan kampanye K3 telah dilakukan di seluruh bandara yang dikelola oleh PT Angkasa Pura I (Persero), dengan kegiatan antara lain meliputi :1. Apel Bulan K3 Nasional.2. Penghargaan K3 (K3 Award) dari provinsi setempat, antara lain : Zero Accident Award dan P2HIV/

AIDS.3. Sosialisasi dan seminar K3. 4. Pemasangan spanduk/banner bulan K3.5. Donor darah.6. Lomba dan pameran K3.7. Peringatan Puncak Bulan K3 Nasional dalam kegiatan Angkasa Pura Airports Safety Weeks.8. Pembuatan Video Promosi K3 dengan tema Safety Induction dan General Safety Promotion.OHS promotion and campaign has been conducted at all airports managed by PT Angkasa Pura I (Persero), with the following:1. Ceremony of National OHS Month.2. OHS Award from the local province, including: Zero Accident Award and P2HIV/AIDS.3. OHS socialization and seminar. 4. Installation of OHS month banners. 5. Blood donations.6. OHS competition and exhibition. 7. Commemoration of the peak of National OHS Month in the Company’s event of Airport Safety

Week. 8. Making an OHS Promotional Video with the theme: Safety Introduction and General Safety

Promotion.

8. Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR) bagi mitra kerja dan mitra usaha.Training on Use of Fire Extinguishers (APAR) for Work Partners and Business Partners.

Dampak positif dari pelaksanaan kegiatan “Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR)” adalah:1. Mengetahui cara pengunaan APAR.2. Meningkatkan kepedulian terhadap terhadap kondisi lingkungan kerja di gedung perkantoran.3. Meningkatkan pengetahuan dan keterampilan dalam menanggulangi keadaan darurat kebakaran

gedung perkantoran.The positive impacts of the implementation of “Training on Use of Fire Extinguishers (APAR)” are: 1. Knowing how to use Fire Extinguishers (APAR). 2. Increasing awareness of work environment in the office building. 3. Increasing knowledge and skills in dealing with fire emergency state of office buildings.

9. Simulasi latihan tanggap darurat.Simulation of Emergency Response Training.

Pelaksanaan latihan tanggap darurat dilaksanakan secara berkala dengan melibatkan unit–unit terkait di lingkungan internal maupun eksternal. Beberapa hal yang menjadi fokus perhatian dalam pelaksanaan latihan ini, antara lain:1. Memahami konsep Perencanaan Tanggap Darurat (ERP) secara efektif sehingga pengendalian dapat

dilakukan secara cepat dan tepat.2. Mencegah kesimpang-siuran dalam menghadapi kondisi darurat (tidak gugup dan panik).3. Mencegah terjadinya kerugian materi maupun materi yang lebih besar (korban jiwa, kerusakan

fasilitas/peralatan, dan lain-lain). 4. Meningkatkan pengetahuan dan keterampilan dalam menanggulangi keadaan darurat di lingkungan

bandara.Emergency response training is carried out regularly by involving related units in the internal and external environment. Several things have become the focus of attention in the training implementation, including:1. Understanding the concept of Emergency Response Planning (ERP) effectively so that control can be

carried out quickly and accurately. 2. Preventing confusion in dealing with emergency situations (not nervous and panic). 3. Preventing the occurrence of material or greater material losses (casualties, damage to facilities/

equipment, and others). 4. Increasing knowledge and skills in dealing with emergencies in the airport environment.

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10. Audit Internal SMK3 Tahun 2020 sesuai PP 50 Tahun 2012 yang dilaksanakan secara virtual.Internal Audit of Occupational Health and Safety Management System (OHSMS) in 2020 according to the Government Regulation No. 50 of 2012 held virtually.

Audit internal dilaksanakan minimal 1 (satu) kali dalam setahun untuk mengetahui tingkat penerapan/implementasi dan konsistensi SMK3 di masing–masing kantor cabang serta untuk menentukan tingkat pemenuhan terhadap Peraturan Pemerintah Nomor 50 tahun 2012 tentang SMK3. Dikarenakan kondisi pandemi COVID-19 di Tahun 2020, pelaksanaan Audit Internal SMK3 Tahun 2020 dilaksanakan secara virtual/daring. Internal audit is conducted at least once a year to determine the level of implementation and consistency of OHSMS in all branch offices, and to determine the level of compliance with Government Regulation Number 50 of 2012 concerning Occupational Health and Safety Management System. Due to the COVID-19 pandemic in 2020, the implementation of the 2020 OHSMS Internal Audit is held virtually.

11. Pemantauan implementasi K3 di Proyek Pengembangan Bandara.Strengthening OHS implementation in the Airport Development Project.

Pemantauan aspek K3 pada proyek pengembangan bandara sebagai upaya pembinaan, penerapan, pemeliharaan dan evaluasi K3 di lingkungan kerja Proyek Pengembangan Bandara.Supervision of OHS aspects in airport development projects as an effort to foster, implement, maintain and evaluate OHS in the work environment of Airport Development Projects.

12. Upgrading Online Safety Reporting System (ORS).Upgrading Online Safety Reporting System (ORS).

Digitalisasi pelaporan bidang K3 yang terkait dengan jumlah kecelakaan kerja, jam kerja, rapat keselamatan, laporan inspeksi dan laporan audit untuk memudahkan monitoring, analisis, dan evaluasi tren kinerja K3 perusahaan.The digitization of OHS reporting related to the number of work accidents, working hours, safety meetings, inspection reports and audit reports to facilitate monitoring, analysis and evaluation of the Company’s OHS performance trends.

To ensure effective implementation of OHS, all employees of PT Angkasa Pura I (Persero) shall understand OHS policies, procedures and programs. For this reason, the Company conducts dissemination of OHS culture and program in PT Angkasa Pura I (Persero), so that OHS can be implemented optimally to maintain work safety and health of employees and airport service users. The Company made various efforts, as follows:1. Melakukan identifikasi bahaya, penilaian dan pengendalian

risiko K3.2. Rapat rutin P2K3.3. Menyediakan Alat Pelindung Diri (APD) sesuai dengan risiko

pekerjaan.4. Sosialisasi dan Seminar K3 bagi para pekerja dan pemangku

kepentingan.5. Promosi dan Kampanye K3 bagi para pekerja dan pemangku

kepentingan.6. Pemeriksaan kesehatan pegawai secara berkala.7. Pelatihan dan sertifikasi personil sesuai bidang kerjanya.8. Sertifikasi fasilitas dan peralatan secara berkala.9. Pemeliharaan rutin peralatan.10. Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR) bagi

pekerja dan pemangku kepentingan.11. Simulasi tanggap darurat.12. Safety briefing untuk para kontraktor, vendor, tenant dan para

pemangku kepentingan.13. Inspeksi K3 secara berkala.

sosiaLisasi BuDaYa Dan Program K3 Dissemination oF ohs CuLture anD Program [GRI 403-4]

Penerapan K3 yang efektif dimulai dari pemahaman setiap insan PT Angkasa Pura I (Persero) terhadap kebijakan, prosedur dan program K3. Untuk itu, kami senantiasa melakukan sosialisasi agar budaya dan program K3 di PT Angkasa Pura I (Persero) dapat diterapkan dengan optimal untuk menjaga keselamatan dan kesehatan kerja karyawan maupun pengguna jasa bandara. Berbagai upaya yang kami lakukan di antaranya:1. Melakukan identifikasi bahaya, penilaian dan pengendalian

risiko K3.2. Rapat rutin P2K3.3. Menyediakan Alat Pelindung Diri (APD) sesuai dengan risiko

pekerjaan.4. Sosialisasi dan Seminar K3 bagi para pekerja dan pemangku

kepentingan.5. Promosi dan Kampanye K3 bagi para pekerja dan pemangku

kepentingan.6. Pemeriksaan kesehatan pegawai secara berkala.7. Pelatihan dan sertifikasi personil sesuai bidang kerjanya.8. Sertifikasi fasilitas dan peralatan secara berkala.9. Pemeliharaan rutin peralatan.10. Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR) bagi

pekerja dan pemangku kepentingan.11. Simulasi tanggap darurat.12. Safety briefing untuk para kontraktor, vendor, tenant dan para

pemangku kepentingan.13. Inspeksi K3 secara berkala.

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14. Audit internal SMK3 secara berkala.15. Pengukuran lingkungan kerja secara berkala.16. Pemasangan rambu keselamatan di area lingkungan kerja.17. Pengecekan/inspeksi di sisi udara (runway, taxiway, apron),

terminal bandara dan fasilitas pendukung lainnya.18. Foreign Object Debris (FOD) cleaning.

Selanjutnya sebagai salah satu bentuk kepatuhan terhadap peraturan perundang-undangan dan dalam upaya mengetahui tingkat konsistensi implementasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) untuk Continuous Improvement, maka dilakukan Audit Internal SMK3 minimal 1 (satu) tahun sekali. Sehubungan dengan mempertimbangkan kondisi pandemi COVID – 19, maka pelaksanaan Audit Internal SMK3 tahun 2020 dilaksanakan secara Virtual.

Sampai dengan Triwulan IV Tahun 2020, telah dilaksanakan Audit SMK3 di 15 (lima belas) Bandara PT Angkasa Pura I (Persero) dengan menggunakan kriteria audit sesuai Peraturan Pemerintah Nomor 50 Tahun 2012. Target pencapaian Audit Internal SMK3 ditentukan minimal 85% (hasil Baik). Hasil Audit tersebut menjadi salah satu KPI kantor cabang yaitu Tingkat Pencapaian Penerapan Sistem Manajemen Keselamatan dan Kesehatan Kerja.

Dapat kami sampaikan bahwa rata - rata pencapaian SMK3 15 (lima belas) bandara PT Angkasa Pura I (Persero) yaitu sebesar 93,54% (hasil memuaskan), yaitu sudah di atas target yang ditetapkan. Tingkat Pencapaian SMK3 Bandara dapat dilihat pada tabel dan grafik dibawah ini:

No. BandaraAirport

PelaksanaanDate of implementation

tingkat Pencapaian (%)Achievement Level (%)

1 Bandara Adisutjipto - YogyakartaAdisutjipto Airport - Yogyakarta

31 Agustus - 04 September 2020 31 August - 04 September 2020

93,37

2 Bandara El Tari - KupangEl Tari Airport - Kupang

24 - 29 September 2020 24 - 29 September 2020

91,57

3 Bandara Pattimura - AmbonPattimura Airport - Ambon

10 - 13 Agustus 2020 10 - 13 August 2020

96,39

4 Bandara Juanda - SurabayaJuanda Airport - Surabaya

05 - 09 Oktober 2020 05 - 09 October 2020

96,99

5 Bandara Sultan Hasanudin - MakassarSultan Hasanudin Airport - Makassar


91,57

6 Bandara Frans Kaisiepo - BiakFrans Kaisiepo Airport - Biak

19 - 23 Oktober 2020 19 - 23 October 2020

92,17

7 Bandara Lombok - PrayaLombok Airport - Praya

19 - 27 Oktober 2020 19 - 27 October 2020

92,77

8 Bandara Syamsudin Noor - BanjarmasinSyamsudin Noor Airport - Banjarmasin


96,99

9 Bandara Sam Ratulangi - ManadoSam Ratulangi Airport - Manado


92,77

10 Bandara I Gusti Ngurah Rai - BaliI Gusti Ngurah Rai Airport - Bali

10 - 13 November 2020 10 - 13 November 2020

97,59

11 Bandara Internasional Yogyakarta - Kulon ProgoInternasional Yogyakarta Airport - Kulon Progo

16 - 19 November 202016 - 19 November 2020

93,98

14. Audit internal SMK3 secara berkala.15. Pengukuran lingkungan kerja secara berkala.16. Pemasangan rambu keselamatan di area lingkungan kerja.17. Pengecekan/inspeksi di sisi udara (runway, taxiway, apron),

terminal bandara dan fasilitas pendukung lainnya.18. Foreign Object Debris (FOD) cleaning.

Furthermore, as a form of compliance with laws and regulations and in an effort to determine consistency level in the implementation of Occupational Health and Safety Management System (SMK3) for continuous improvement, SMK3 Internal Audit is carried out at least once a year. During the COVID-19 pandemic, the Company conducted virtual 2020 SMK3 Internal Audit.

As of the fourth quarter of 2020, SMK3 audits have been carried out at 15 (fifteen) PT Angkasa Pura I (Persero) airports using audit criteria in accordance with Government Regulation No. 50 of 2012. Achievement target of SMK3 Internal Audit is set at a minimum of 85% (good results). The audit result is one of Key Performance Indicators at branch offices, namely Achievement Level of Occupational Health and Safety Management System Implementation.

It can be seen that average achievement of SMK3 at 15 (fifteen) PT Angkasa Pura I (Persero) Airports is 93.54% (satisfactory result), which is above the set target. Achievement Level of SMK3 at the Airports can be seen in the following table and graph:

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No. BandaraAirport

PelaksanaanDate of implementation

tingkat Pencapaian (%)Achievement Level (%)

12 Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan


95,18

13 Bandara Ahmad Yani - Semarang Ahmad Yani Airport - Semarang

24 - 28 Agustus 2020 24 - 28 August 2020

88,55

14 Bandara Adi Soemarmo - Surakarta Adi Soemarmo Airport - Surakarta

17 - 20 November 2020 17 - 20 November 2020

95,78

15 Bandara Sentani - Jayapura Sentani Airport - Jayapura

23 November - 14 Desember 2020 23 November - 14 December 2020

87,5

Rata-rataAverage

93,54

DJJSOCsrgBPNYIADPSMDCBDJLOPBIKSUB uPgamQKoe

grafik Pencapaian audit smK3smK3 audit achievement graph

Jog

93,37

91,57

96,39 96,99

91,57 92,17 92,77

96,99

92,77

97,59

93,9895,18

88,55

95,78

87,5

85 85 85 85 85 85 85 85 85 85 85 85 85 85 85

Komitmen yang tinggi dari PT Angkasa Pura I (Persero) terhadap keselamatan pengguna bandara membuahkan hasil yang baik, sehingga pada tahun pelaporan target K3 yang telah ditetapkan dapat dicapai yaitu Tingkat Kekerapan Terjadinya Kecelakaan Kerja (Lost Time Injury Frequency Rate) pada karyawan PT Angkasa Pura I (Persero) tahun 2020 adalah 0,13 dan tingkat penerapan Sistem Manajemen K3 di seluruh cabang adalah 93,54%. [GRI 416-2]

The high commitment of PT Angkasa Pura I (Persero) to ensure safety of airport users has generated good results. In the reporting year, set OHS target can be achieved, namely the Lost Time Injury Frequency Rate of PT Angkasa Pura I (Persero) employees in 2020 of 0.13 and implementation level of OHS Management System at all branches of 93.54%. [GRI 416-2]

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Komite gaBungan K3 ohs Joint Committee [GRI 403-4]

Keterlibatan karyawan dalam pengelolaan aspek K3 menjadi penting karena keberhasilan pelaksanaan program K3 terletak pada upaya setiap individu karyawan, di samping fasilitas dan program yang disediakan oleh Perusahaan. Keterlibatan karyawan dalam K3 diwujudkan melalui keanggotaan perwakilan karyawan dalam Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) sebagai wadah gabungan antara manajemen dan pekerja untuk membahas isu-isu terkait K3 di PT Angkasa Pura I (Persero) baik di kantor pusat maupun di kantor cabang.

Komite P2K3 ini terdiri dari 256 orang perwakilan manajer dan 203 orang perwakilan karyawan yang mewakili seluruh karyawan yang bekerja di 15 bandara PT Angkasa Pura I (Persero). Untuk beberapa bandara, terutama bandara kecil, perwakilan manajemen juga menjadi representatif dari perwakilan karyawan.

Anggota P2K3 dalam PT Angkasa Pura I (Persero) adalah sebagai berikut:

Kantor Pusat:Manajemen : Direktur Utama, Perwakilan Direksi, Vice President

dan Senior Manager Pekerja : Perwakilan officer di seluruh unit kerja dan

perwakilan Serikat Pekerja serta Asosiasi Karyawan.

Kantor Cabang :Manajemen: General Manager, Senior Manager dan ManagerPekerja: Perwakilan officer di seluruh unit kerja dan

perwakilan Serikat Pekerja serta Asosiasi Karyawan

Fungsi P2K3 di PT Angkasa Pura I (Persero) antara lain:

1. Menghimpun dan mengolah data mengenai K3 di tempat kerja.

2. Membantu menunjukkan dan menjelaskan kepada setiap tenaga kerja mengenai:• Berbagai faktor bahaya di tempat kerja yang dapat

menimbulkan gangguan K3 termasuk bahaya kebakaran dan peledakan serta cara menanggulanginya.

• Faktor-faktor yang dapat mempengaruhi efisiensi dan produktivitas kerja.

• Alat Pelindung Diri (APD) bagi tenaga kerja yang bersangkutan.

• Cara dan sikap yang benar dan aman dalam melaksanakan pekerjaannya.

3. Membantu Pengurus dalam:• Menentukan tindakan koreksi dengan alternatif terbaik.• Mengembangkan sistem pengendalian bahaya terhadap

K3.

Employee involvement plays an important role in OHS management because successful implementation of OHS program lies in the efforts of all employees, in addition to facilities and programs provided by the Company. Employee involvement in OHS is manifested through membership of employee representatives in Occupational Health and Safety Steering Committee (P2K3) as a joint forum between management and workers to discuss OSH-related issues at PT Angkasa Pura I (Persero) both at the head office and at branch offices.

The members of P2K3 consist of 256 manager representatives and 203 employee representatives representing all employees working at 15 airports of PT Angkasa Pura I (Persero). For some airports, especially small airports, management representatives are also employee representatives.

The Members of P2K3 in PT Angkasa Pura I (Persero) are as follows:

head office: Management: President Director, representatives of the

Directors, Vice President, and Senior ManagerWorkers: Representatives of officer in all work units, labor

union representatives and employee association representatives.

Branch offices:Management: General Manager, Senior Manager and ManagerWorkers: Representatives of officer in all work units, labor

union representatives and employee association representatives.

The functions of the Committee for Occupational Health and Safety (P2K3) at PT Angkasa Pura I (Persero) include:1. Collecting and processing data on Occupational Health and

Safety in the workplace. 2. Helping to present and explain to each workforce regarding:

• Various hazards in the workplace that can cause OHS hazards including fire and explosion hazards and mechanisms to overcome the hazards.

• Factors that may affect work efficiency and productivity.

• Personal Protective Equipment (PPE) for the workforce concerned.

• Proper and safe methods and attitudes in carrying out their work.

3. Helping Employer/Administrator in: • Determining corrective actions with the best alternatives. • Developing a hazard control system for Occupational

Health and Safety.

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• Mengevaluasi penyebab timbulnya kecelakaan, penyakit akibat kerja (PAK) serta mengambil langkah-langkah yang diperlukan.

• Mengembangkan penyuluhan dan penelitian di bidang keselamatan kerja, higiene perusahaan, kesehatan kerja dan ergonomi.

• Melaksanakan pemantauan terhadap gizi kerja dan menyelenggarakan makanan di perusahaan.

• Memeriksa kelengkapan peralatan keselamatan kerja.• Mengembangkan pelayanan kesehatan tenaga kerja.• Mengembangkan laboratorium K3, melakukan

pemeriksaan laboratorium dan melaksanakan interpretasi hasil pemeriksaan.

• Menyelenggarakan administrasi keselamatan kerja, higiene perusahaan dan kesehatan kerja.

• Membantu pimpinan perusahaan menyusun kebijaksanaan manajemen dan pedoman kerja dalam rangka upaya meningkatkan keselamatan kerja, higiene perusahaan, kesehatan kerja, ergonomi dan gizi kerja. (berdasarkan pasal 4 Permenaker RI Nomor PER.04/MEN/1987).

• Evaluating the causes accidents, occupational diseases (PAK) and taking the necessary measures.

• Developing counselling and research in occupational safety, company hygiene, occupational health, and ergonomics.

• Monitoring work nutrition and organizing food aspects in the Company.

• Checking the completeness of work safety equipment. • Developing workforce health services. • Developing Occupational Health and Safety laboratories,

conducting laboratory examinations and carrying out interpretation of examination results.

• Carrying out administration of occupational safety, company hygiene and occupational health.

• Assisting the top management in formulating management policies and work guidelines in order to improve occupational safety, company hygiene, occupational health, ergonomics and nutrition at work (based on Article 4 (four) of Minister of Manpower Regulation Number PER.04/MEN/1987).

Work-related hazards in the Company’s operational activities may pose occupational safety risks. These hazards include fire, electric shock, pinch point hazard, injuries from falling objects, falling from heights and vehicle collisions.

The hazards are identified by, among others:1. Preparation of hazard identification, OHS risk assessment and

control2. OHS inspection

To improve occupational safety and reduce the hazards risk, the Company implemented various measures, such as: 1. Performing hazard identification, risk assessment and control;

2. Conducting job safety analysis and work permits for high-risk jobs.

As for the implementation of hierarchy of control to eliminate hazards and reduce risks, the Company performed the following measures: 1. elimination Eliminating potentially hazardous sources, so that no

occupational risks are found 2. Substitution Replacing potentially hazardouse sources with other similar

sources to reduce the risk level.

PengiDentiFiKasian BahaYa, PeniLaian risiKo, Dan investigasi insiDenhaZarD iDentiFiCation, risK assessment, anD inCiDent investigation [GRI 403-2]

Dalam kegiatan operasional PT Angkasa Pura I (Persero), terdapat bahaya terkait pekerjaan yang menimbulkan risiko keselamatan kerja. Bahaya-bahaya itu contohnya, kebakaran, tersengat listrik, terjepit alat kerja, tertimpa material, terjatuh dari ketinggian dan tabrakan antar kendaraan.

Bahaya-bahaya tersebut diidentifikasi dengan cara, antara lain:1. Penyusunan identifikasi bahaya, penilaian dan pengendalian

risiko K3.2. Inspeksi K3.

Untuk meningkatkan keselamatan kerja dan meminimalkan risiko bahaya tersebut, kami menerapkan berbagai upaya, seperti:1. Melakukan identifikasi bahaya, penilaian dan pengendalian

risiko.2. Melakukan pembuatan job safety analysis dan work permit

untuk pekerjaan beresiko tinggi.

Adapun penerapan hirarki pengendalian untuk menghilangkan bahaya dan meminimalkan risiko yang kami lakukan, antara lain :1. eliminasi Menghilangkan atau meniadakan sumber yang memiliki

potensi bahaya sehingga risiko hilang.2. Substitusi Menggantikan sumber yang memiliki potensi bahaya dengan

sumber lain yang sejenis tapi dapat mengurangi tingkat risiko.

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1. Pengendalian rekayasa teknis Melakukan rekayasa teknis dengan menambah sistem

perlindungan pasif maupun aktif terhadap peralatan sehingga risiko dapat dikendalikan.

2. Pengendalian administratif Membuat prosedur kerja yang aman dalam aktivitas kerja yang

berisiko.3. Penggunaan Alat Pelindung Diri (APD) Menyediakan dan memberikan Alat Pelindung Diri (APD)

berdasarkan Peraturan Menteri Tenaga Kerja nomor 8 Tahun 2010 kepada Pegawai sesuai tingkat risiko pekerjaan untuk mengurangi dampak terhadap risiko yang ada.

Penyusunan identifikasi bahaya, penilaian dan pengendalian risiko K3 diatur dalam Peraturan Pemerintah Nomor 50 tahun 2012 tentang Penerapan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3). Hirarki Pengendalian Risiko juga diatur dan dijelaskan pada ISO 45001:2018 poin A.8.1.2 tentang Sistem Manajemen Keselamatan dan Kesehatan Kerja.

Kunci keberhasilan penerapan K3 yang utama terletak pada peran serta setiap karyawan. Ketika budaya K3 dilaksanakan oleh setiap karyawan pada seluruh tingkatan, maka keselamatan kerja dapat berjalan dengan optimal. Untuk itu, PT Angkasa Pura I (Persero) berupaya untuk membangun kesadaran karyawan, sekaligus meningkatkan pengetahuan dan keterampilan karyawan terkait K3 melalui berbagai pelatihan, seperti:1. Dasar–dasar K3.2. Identifikasi Bahaya, Penilaian dan Pengendalian Risiko.3. Ahli K3 Umum Sertifikasi Kementerian Ketenagakerjaan.4. Ahli K3 Listrik Sertifikasi Kementerian Ketenagakerjaan.5. Petugas P3K Sertifikasi Kementerian Ketenagakerjaan.6. Auditor Internal SMK3 Sertifikasi Kementerian Ketenagakerjaan.7. Investigator Kecelakaan Kerja Sertifikasi BNSP.8. Interpretasi dan Audit ISO 45001:2018.

Hasil identifikasi bahaya, penilaian dan pengendalian risiko K3 merupakan salah satu dasar pertimbangan dalam menetapkan program–program K3 setiap tahun. Setiap 1 (satu) tahun sekali juga dilakukan evaluasi program kerja dan audit internal Sistem Manajemen K3 untuk mengetahui tingkat implementasi dan efektivitas penerapan sistem untuk selanjutnya dapat dilakukan tindakan perbaikan untuk peningkatan yang kontinyu.

PT Angkasa Pura I (Persero) memastikan bahwa karyawan memiliki hak untuk menolak atau menghentikan pekerjaan yang tidak aman/sehat. Hal ini tertuang dalam Perjanjian Kerja Bersama tahun 2020-2022 BAB VI, Pasal 40 tentang Keselamatan dan Kesehatan Kerja, poin 12 yaitu pegawai berhak menyatakan keberatan melakukan pekerjaan yang berbahaya atau berisiko apabila tidak disediakan peralatan dan perlengkapan kerja yang memadai oleh perusahaan untuk menjamin Keselamatan dan Kesehatan Kerja.

1. technical engineering control Performing technical engineering by adding passive and

active protection system for equipment so that risks can be controlled.

2. Administrative control Establishing safe work procedures in risky work activities.

3. use of Personal Protective equipment (PPe) Procuring and providing Personal Protective Equipment (PPE)

based on the Minister of Manpower Regulation No. 8 of 2010 to employees according to occupational risk level to reduce the impact on existing risks.

Preparation of hazard identification, OHS risk assessment and control is regulated in Government Regulation No. 50 of 2012 concerning the Implementation of the Occupational Safety and Health Management System (SMK3). The Risk Control Hierarchy is also regulated and described in ISO 45001: 2018 point A.8.1.2 concerning the Occupational Health and Safety Management System.

The key to the successful OHS implementation lies in the participation of all employees. Occupational safety can be implemented well, if all employees at all levels adhere to OHS culture. For this reason, PT Angkasa Pura I (Persero) seeks to build employee awareness, as well as increase employee knowledge and skills related to OHS through various trainings, such as:

1. Basic OSH 2. Hazard Identification, Assessment and Risk Control3. General OHS Expert Certified by the Ministry of Manpower4. OHS Electricity Expert Certified by the Ministry of Manpower5. First Aid Officer Certified by the Ministry of Manpower 6. SMK3 Internal Auditor Certified by the Ministry of Manpower7. Work Accident Investigator Certified by BNSP 8. ISO 45001: 2018 Interpretation and Audit

The results of hazard identification, OHS risk assessment and control are one of the basic considerations in establishing OHS programs every year. The Company evaluate work program and internal audit of OHS Management System every 1 (one) year to determine the level of program implementation and effectiveness, so that further corrective action can be taken for continuous improvement.

PT Angkasa Pura I (Persero) gives employees the right to refuse or stop unsafe/unhealthy work. This is stated in the Collective Labor Agreement 2020-2022 Chapter VI, Article 40 concerning Occupational Safety and Health, point 12 that employees have the right to object to performing hazardous or risky work if adequate work equipment and equipment are not provided by the company to ensure Occupational Health and Safety.

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Apabila pekerja atau pegawai menemukan kondisi berbahaya dalam lingkungan kerjanya, dapat segera melaporkan kondisi tersebut kepada atasan, pengawas pekerjaan maupun unit yang membidangi keselamatan dan kesehatan kerja. Hal ini tertuang dalam Keputusan Direksi Nomor : KEP.DU.153/OM.02/2020 tentang Pedoman Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) Korporat PT Angkasa Pura I (Persero).

Kami melindungi pekerja yang melaporkan keadaan bahaya dari ancaman maupun pembalasan akibat melaporkan. Hal tersebut tertuang dalam Keputusan Direksi Nomor: KEP.DU.154/OM.02/2020 tentang Pedoman Sistem Manajemen Keselamatan (Safety Management System) PT Angkasa Pura I (Persero) yaitu terkait Kebijakan Pembebasan dari Hukum dalam Pelaporan (Non-Punitive Reporting Policy). Perusahaan menjamin perlindungan terhadap kerahasiaan pelapor dan tidak akan mengenakan hukuman atau sanksi kepada yang melapor maupun yang terkait atas laporan tersebut, sepanjang kesalahan tersebut bukan merupakan pelanggaran baik pelanggaran disiplin maupun pelanggaran prosedur.

Proses yang digunakan untuk menginvestigasi insiden, identifikasi bahaya, menilai risiko, menentukan tindakan korektif dan perbaikan sistem manajemen K3 tertuang dalam prosedur khusus. Setiap unit kerja melakukan identifikasi bahaya, penilaian dan pengendalian risiko di masing–masing unit kerjanya kemudian di-review setiap 6 (enam) bulan sekali atau sesuai prosedur yang ditetapkan. Identifikasi bahaya dan pengendalian risiko juga dilakukan apabila ada pekerjaan baru (yang tertuang dalam prosedur manajemen perubahan) dan apabila terdapat pekerjaan risiko tinggi. Selain itu, Identifikasi, penilaian dan pengendalian risiko juga dilakukan apabila ditemukan ketidaksesuaian yang dapat berasal dari hasil inspeksi, pelaporan bahaya, dan/atau hasil audit internal.

Jika terjadi insiden dan/atau kecelakaan, maka akan dilakukan pula investigasi yang bertujuan untuk mengetahui akar penyebab terjadinya insiden dan/atau kecelakaan agar kejadian serupa tidak berulang. Dari ketidaksesuaian tersebut, ditetapkan rekomendasi tindakan perbaikan, baik yang bersifat jangka pendek (corrective action) maupun jangka panjang (system improvement) untuk selanjutnya dapat dilakukan tindak lanjut dari rekomendasi tersebut untuk perbaikan dan peningkatan berkelanjutan.

If workers or employees find hazardous conditions in their work environment, they can immediately report these conditions to their superior, supervisor or unit in charge of occupational health and safety. This is stated in the Decree of the Board of Directors No. KEP.DU.153/OM.02/2020 concerning Guidelines for the Occupational Health and Safety Management System (SMK3) of PT Angkasa Pura I (Persero).

We protect whistleblower from threats or retaliation for reporting violations of workplace safety and health. This is stated in the Decree of the Board of Directors No. KEP.DU.154/OM.02/2020 concerning the Guidelines for Safety Management System of PT Angkasa Pura I (Persero), related to Non-Punitive Reporting Policy. The company ensures the protection of whistleblower’s confidentiality and will not impose penalties or sanctions to the reporting or those related to the report, as long as the error is not a violation of either violation of discipline or violation of procedure.

The processes used to investigate incidents, identify hazards, assess risks, determine corrective actions and improve OHS management system are contained in special procedures. Each work unit carries out hazard identification, risk assessment and control in respective work unit and is then reviewed every 6 (six) months or according to established procedures. Hazard identification and risk control are also carried out when there are new works (as stated in the change management procedure) and high risk works. In addition, identification, assessment and risk control are also carried out if any discrepancies are found which may come from the results of inspection, hazard report, and/or internal audit.

In the event of an incident and/or accident, an investigation will also be carried out to determine the root cause of incident and/or accident, so that similar incidents do not recur. Based on the non-conformity, recommendations for corrective action are determined, both short-term (corrective action) and long-term (system improvement), so that further follow-up of the recommendations can be carried out for continuous improvement.

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PenCegahan Dan mitigasi K3 ohs Prevention anD mitigation [GRI 403-7]

PT Angkasa Pura I (Persero) terus berkomitmen untuk melakukan upaya-upaya pencegahan dan pengendalian risiko K3 yang mungkin terjadi dalam setiap aktivitas kerja kami.

Dalam kegiatan operasional PT Angkasa Pura I (Persero), terdapat bahaya terkait pekerjaan yang menimbulkan risiko keselamatan kerja. [GRI 403-9]Bahaya-bahaya tersebut diidentifikasi dengan cara, antara lain:1. Penyusunan identifikasi bahaya, penilaian dan pengendalian

risiko K32. Inspeksi K3

Bahaya-bahaya tersebut dapat menimbulkan risiko keselamatan kerja, seperti:1. Kebakaran2. Tersengat listrik3. Terjepit alat kerja4. Tertimpa material5. Terjatuh dari Ketinggian6. Tabrakan antar kendaraan

Untuk meningkatkan keselamatan kerja dan meminimalkan risiko bahaya tersebut, kami menerapkan berbagai upaya, seperti: [GRI 403-9]1. Melakukan identifikasi bahaya, penilaian dan pengendalian risiko;2. Rapat rutin P2K3;3. Menyediakan Alat Pelindung Diri (APD) sesuai dengan risiko

pekerjaan;4. Sosialisasi dan Seminar K3 bagi para pekerja dan pemangku

kepentingan;5. Promosi dan Kampanye K3 bagi para pekerja dan pemangku

kepentingan;6. Pemeriksaan kesehatan pegawai secara berkala;7. Pelatihan dan sertifikasi personil sesuai bidang kerjanya;8. Sertifikasi fasilitas dan peralatan secara berkala;9. Pemeliharaan rutin peralatan;10. Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR) bagi

pekerja dan pemangku kepentingan;11. Simulasi tanggap darurat;12. Safety briefing untuk para kontraktor, vendor, tenant dan para

pemangku kepentingan;13. Inspeksi K3 secara berkala;14. Audit internal SMK3 secara berkala;15. Pengukuran lingkungan kerja secara berkala;16. Pemasangan rambu keselamatan di area lingkungan kerja;17. Pengecekan/inspeksi di sisi udara (runway, taxiway, apron),

terminal bandara dan fasilitas pendukung lainnya;18. Foreign Object Debris (FOD) cleaning;19. Defensive Safety Driving Course bagi mitra kerja airlines dan

ground handling.

PT Angkasa Pura I (Persero) is committed to making efforts to prevent and control OHS risks that may occur in any of our work activities.

Work-related hazards in the Company’s operational activities may pose occupational safety risk. [GRI 403-9]

These hazards are identified by, among others:1. Preparation of hazard identification, OHS risk assessment and

control2. OHS inspection

These hazards can create occupational safety risks, such as:

1. Fire2. Electric shock3. Pinch point hazard4. Injuries from falling objects5. Falling from heights6. Vehicle collision

To improve occupational safety and reduce the hazards risk, the Company implemented various measures, such as: [GRI 403-9]

1. Performing hazard identification, risk assessment and control;2. P2K3 routine meetings;3. Providing Personal Protective Equipment (PPE) in accordance

with job risks;4. OHS dissemination and seminars for workers and stakeholders;

5. OHS promotion and campaign for workers and stakeholders;

6. Regular employee health checks;7. Personnel training and certification according to their line of work;8. Periodic facilities and equipment certification;9. Routine equipment maintenance;10. Training on use of fire extinguishers (APAR) for workers and

stakeholders;11. Emergency response simulation;12. Safety briefings for contractors, vendors, tenants and

stakeholders;13. Periodic OHS inspection;14. Regular SMK3 internal audit;15. Periodic work environment assessment;16. Installation of safety signs in the work environment;17. Checking/inspection on airside area (runway, taxiway, apron),

airport terminal and other supporting facilities;18. Foreign Object Debris (FOD) cleaning;19. Defensive Safety Driving Course for airline and ground handling

partners.

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Keselamatan KerjaPrioritas kami adalah menciptakan lingkungan kerja yang selamat, aman dan nyaman, sehingga keselamatan serta kesehatan karyawan terjaga dengan baik dan mereka dapat berkarya dengan maksimal. Perhatian PT Angkasa Pura I (Persero) terhadap keselamatan dan kesehatan karyawan juga memberikan dukungan moril bagi karyawan. Kami bersyukur tidak ada kecelakaan kerja yang serius dalam tahun pelaporan, dengan tingkat kecelakaan kerja yang sangat minimal. Jam kerja aman pada tahun pelaporan sedikit menurun karena adanya pandemi COVID-19 sehingga dilakukan kebijakan penerapan Work From Home (WFH) bagi pegawai administrasi, pengaturan shift kerja untuk personil operasional serta adanya kebijakan pemerintah terkait pemberhentian sementara operasional penerbangan komersial domestik dan internasional pada tanggal 24 April – 01 Mei tahun 2020. Sedangkan jumlah jam kerja total pada tahun pelaporan adalah 7.677.959. [GRI 403-9]

Jumlah Jam Kerja Aman Pegawai Internal Pt Angkasa Pura I (Persero)total safe Working hours employees of Pt angkasa Pura i (Persero)


2020 2019 2018

Jam kerja amanSafe working hours

7.677.959 11.428.017 13.734.984

Salah satu indikator peningkatan budaya K3 adalah meningkatnya budaya lapor dari pegawai internal maupun pengguna jasa bandara. Berikut ini adalah data kejadian di lingkungan bandara, tidak termasuk kecelakaan kerja pada Pegawai PT Angkasa Pura I (Persero) periode tahun 2017-2020. [gri 403-9]

BandaraAirport

hampir CelakaNear Miss

RinganLight

SedangMedium

BeratSevere

Fatal


124 95 0 0 0


11 0 0 0 0


0 1 0 0 0

Bandara Sultan Hasanudin - MakassarSultan Hasanudin Airport - Makassar

0 0 0 0 0

Bandara Yogyakarta - Kulon ProgoYogyakarta Airport - Kulon Progo

2 1 0 0 0

Bandara Lombok - PrayaLombok Airport- Praya

2 6 0 0 0


0 1 0 0 0


0 2 0 0 0

Bandara Ahmad Yani - SemarangAhmad Yani Airport - Semarang

0 0 0 0 0

Bandara Adi Sutjipto - YogyakartaAdi Sutjipto Airport - Yogyakarta

0 0 0 0 0


11 0 0 0 0

occupational safety Our priority is to create a safe, secure and comfortable work environment to maintain the safety and health of employees, so that they can work optimally. PT Angkasa Pura I (Persero)’s attention to the safety and health of employees also provides moral support for employees. We are grateful that there were no serious accidents in the reporting year, with a very minimum level of accidents. Safe working hours in the reporting year decreased slightly due to the COVID-19 pandemic, the Company implemented Work From Home (WFH) policy for administrative employees, work shift arrangements for operational personnel as well as government policies related to temporary suspension of domestic and international commercial flight operations from 24 April to 1 May 2020. Meanwhile, total working hours in the reporting year was 7,677,959 hours. [GRI 403-9]

An indicator of OHS Culture improvement is an increase in reporting culture of internal employees and airport service users. The following is data on incidents in the airport environment, excluding work accidents on employees of PT Angkasa Pura I (Persero) in 2017-2020 period. [GRI 403-9]

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BandaraAirport

hampir CelakaNear Miss

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SedangMedium

BeratSevere

Fatal

Bandara Adi Soemarmo - SurakartaAdi Soemarmo Airport - Surakarta

4 2 0 0 0


15 13 0 0 0


1 1 0 0 0


0 0 0 0 0

total 170 122 0 0 0

*Data-data ini diperoleh dari pencatatan Occupational Safety Health Department yang bersumber dari laporan bulanan K3 dari seluruh kantor cabang. *Data were obtained from Occupational Health and Safety Department records sourced from OHS monthly reports from all branch offices

Jumlah Kecelakaan Kerja (tKK) Pegawai internal Pt angkasa Pura i (Persero) Berdasarkan Wilayah Kerjatotal Work accidents (tKK) of internal employees of Pt angkasa Pura i (Persero) By Work area

BandaraAirport 2020 2019 2018 2017


0 0 0 0

Bandara Juanda - SurabayaJuanda Airport- Surabaya

0 0 0 0


0 0 0 0

Bandara Sultan Hasanuddin - MakassarSultan Hasanuddin Airport- Makasar

0 0 0 0


0 0 0 0

Bandara Lombok - PrayaLombok Airport - Praya

0 0 0 0


0 0 0 0


1 0 0 0

Bandara Jenderal Ahmad Yani - SemarangAhmad Yani Airport - Semarang

0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0

total 1 0 0 0

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tingkat Kekerapan terjadinya Kecelakaan Kerja Pegawai internal Pt angkasa Pura i (Persero) Berdasarkan Wilayah (15 bandara) Frequency rate of internal employees Work accidents at Pt angkasa Pura i (Persero) By region (15 airports)

BandaraAirport 2020 2019 2018 2017


0 0 0 0


0 0 0 0


0 0 0 0

Bandara Sultan Hasanudin - MakassarSultan Hasanudin Airport - Makassar

0 0 0 0


0 0 0 0

Bandara Lombok - PrayaLombok Airport- Praya

0 0 0 0


0 0 0 0


0.17 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0

total 0.17 0 0 0

*Data-data ini diperoleh dari pencatatan Occupational Safety Health Department yang bersumber dari laporan bulanan K3 dari seluruh kantor cabang. *Data were obtained from Occupational Health and Safety Department records sourced from OHS monthly reports from all branch offices.

(Jumlah Kecelakaan) | (Total Accidents)

(Jumlah Jam Orang) | (Total Hours per Person)× 1.000.000FR =

1

7.677.959× 1.000.000FR =

FR = 0,13

Tingkat kekerapan terjadinya kecelakaan kerja (Frequency Rate) bagi pegawai PT Angkasa Pura I (Persero) tahun 2020 yaitu:

Frequency rate of employees work accident at PT Angkasa Pura I (Persero) in 2020 is as follows:

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

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Impr

ovin

g Em

ploy

ee Q

ualit

y

Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

trol

Men

gem

bang

kan

Kese

lam

atan

dan

Kes

ehat

an K

erja

Dr

ivin

g O

ccup

ation

al H

ealth

and

Saf

ety

Mem

anta

pkan

Per

tum

buha

n Ek

onom

iSp

urrin

g Ec

onom

ic G

row

th

Men

gupa

yaka

n Ke

seja

hter

aan

Mas

yara

kat

Enha

ncin

g Co

mm

unity

Wel

fare

Men

gem

bang

kan

Laya

nan

yang

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elen

Deliv

erin

g Ex

celle

nt S

ervi

ce

Tata

Kel

ola

Kebe

rlanj

utan

Su

stai

nabi

lity

Gove

rnan

ceTe

ntan

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pora

nAb

out t

he R

epor

t

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jaga

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esta

rian

Ling

kung

an

Driv

ing

Envi

ronm

enta

l Sus

tain

abili

ty



PeLatihan K3ohs training [GRI 403-5]

Kunci keberhasilan penerapan K3 yang utama terletak pada peran serta setiap karyawan. Ketika budaya K3 dilaksanakan oleh setiap karyawan pada seluruh tingkatan, maka keselamatan kerja dapat berjalan dengan optimal. Untuk itu, PT Angkasa Pura I (Persero) berupaya untuk membangun kesadaran karyawan, sekaligus meningkatkan pengetahuan dan keterampilan karyawan terkait K3 melalui berbagai pelatihan, seperti:1. Dasar-dasar K3.2. Identifikasi Bahaya, Penilaian dan Pengendalian Risiko.3. Ahli K3 Umum Sertifikasi Kementerian Ketenagakerjaan.4. Ahli K3 Listrik Sertifikasi Kementerian Ketenagakerjaan.5. Petugas P3K Sertifikasi Kementerian Ketenagakerjaan.

6. Auditor Internal SMK3 Sertifikasi Kementerian Ketenagakerjaan.7. Investigator Kecelakaan Kerja Sertifikasi BNSP.8. Interpretasi dan Audit ISO 45001:2018.

The key to the successful OHS implementation lies in the participation of all employees. If all employees implement OHS culture, then work safety can run optimally. For this reason, PT Angkasa Pura I (Persero) seeks to build employee awareness, as well as increase employee knowledge and skills related to OHS through various trainings, such as:

1. Basic OSH .2. Hazard Identification, Assessment and Risk Control.3. General OHS Expert Certified by the Ministry of Manpower.4. OHS Electricity Expert Certified by the Ministry of Manpower.5. First Aid Officer Certification Certified by the Ministry of

Manpower .6. SMK3 Internal Auditor Certified by the Ministry of Manpower.7. Work Accident Investigator Certified by BNSP. 8. ISO 45001: 2018 Interpretation and Audit.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

y

Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

trol

Men

gem

bang

kan

Kese

lam

atan

dan

Kes

ehat

an K

erja

Dr

ivin

g O

ccup

ation

al H

ealth

and

Saf

ety

Mem

anta

pkan

Per

tum

buha

n Ek

onom

iSp

urrin

g Ec

onom

ic G

row

th

Men

gupa

yaka

n Ke

seja

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aan

Mas

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kat

Enha

ncin

g Co

mm

unity

Wel

fare

Men

gem

bang

kan

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nan

yang

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elen

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celle

nt S

ervi

ce

Tata

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ola

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utan

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pora

nAb

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epor

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Men

jaga

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an

Driv

ing

Envi

ronm

enta

l Sus

tain

abili

ty



Kesehatan KerJa oCCuPationaL heaLth [GRI 403-10] (OJK F.21)

Dalam kegiatan operasional PT Angkasa Pura I (Persero), terdapat bahaya terkait pekerjaan yang menimbulkan risiko gangguan kesehatan kerja.

Bahaya-bahaya tersebut diidentifikasi dengan cara, antara lain:1. Penyusunan identifikasi bahaya, penilaian dan pengendalian

risiko K3.2. Inspeksi K3.3. Walkthrough Survey.

Bahaya-bahaya tersebut dapat menimbulkan risiko gangguan kesehatan kerja, seperti:1. Penurunan pendengaran akibat kebisingan.2. Gangguan otot rangka akibat postur tubuh dan peralatan kerja

yang tidak sesuai dengan prinsip ergonomi.3. Fatigue/kelelahan akibat beban pekerjaan yang berlebihan.4. Stres kerja kondisi lingkungan kerja yang kurang kondusif.5. Tertular penyakit akibat virus.

Untuk meningkatkan kesehatan kerja dan meminimalkan risiko bahaya tersebut, kami menerapkan berbagai upaya, seperti:1. Pengukuran kualitas lingkungan kerja.2. Pemeriksaan kesehatan pegawai secara rutin.3. Penyediaan Alat Pelindung Diri sesuai dengan risiko pekerjaan.

4. Sosialisasi dan promosi kesehatan kerja.

Dalam bisnis PT Angkasa Pura I (Persero) tidak terdapat penyakit utama akibat kerja, hanya penyakit yang umum saja. Selain itu, tidak terdapat kematian dan tidak tercatat adanya penyakit akibat kerja.

LaYanan KesehatanheaLth serviCe

Perhatian PT Angkasa Pura I (Persero) pada kesehatan kerja untuk pengguna bandara diwujudkan dengan menyediakan layanan kesehatan di berbagai bandara kami berupa: [GRI 403-3]1. PT Angkasa Pura I (Persero) juga bekerja sama dengan Kantor

Kesehatan Pelabuhan (KKP) untuk pelayanan kesehatan di bandara.2. PT Angkasa Pura I (Persero) juga bekerja sama dengan maskapai

untuk penyediaan fasilitas kursi roda bagi penumpang pesawat.

Sedangkan untuk karyawan, kami menyediakan layanan tambahan berupa: [GRI 403-3] 1. Penyelenggaraan layanan klinik satelit di kantor pusat dan

kantor cabang yang bekerjasama dengan Kimia Farma.2. Menjadikan klinik Kimia Farma sebagai fasilitas kesehatan

tingkat pertama Asuransi Mandiri Inhealth bagi pegawai perusahaan.

Work-related hazards in the operational activities of PT Angkasa Pura I (Persero) may pose occupational health risks.

These hazards are identified by, among others:1. Preparation of hazard identification, OHS risk assessment

and control.2. OHS inspection.3. Walk-through Survey.

These hazards may pose occupational health risks, such as:

1. Hearing loss due to noise.2. Skeletal muscle disorders due to posture and work equipment

that is not in accordance with ergonomic principles.3. Fatigue/exhaustion due to excessive workload.4. Work stress due to uncondusive work environment. 5. Contracting a viral disease.

To improve occupational health and reduce risks of these hazards, we implemented various measures, such as:1. Measuring quality of work environment.2. Regular employee health checks.3. Provision of personal protective equipment in accordance

with job risks.4. Dissemination and promotion of occupational health.

PT Angkasa Pura I (Persero)’s concern to occupational health for airport users is manifested through the provision of health services at our airports in the form of: [GRI 403-3]1. PT Angkasa Pura I (Persero) collaborates with the Port Health

Office (KKP) for health services at the airports.2. PT Angkasa Pura I (Persero) collaborates Airlines to provide

wheelchair facilities for aircraft passengers.

As for employees, we provide additional services in the form of: [GRI 403-3]1. Providing satellite clinic services at the head office and branch

offices in collaboration with Kimia Farma.2. To make Kimia Farma clinic the first level health facility for

Mandiri Inhealth Insurance for company employees.

In the Company's business PT Angkasa Pura I (Persero), there were no main work-related diseases, only common illnesses. In addition, no deaths and occupational diseases were recorded.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

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Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

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Men

gem

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kan

Kese

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atan

dan

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erja

Dr

ivin

g O

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ation

al H

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and

Saf

ety

Mem

anta

pkan

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tum

buha

n Ek

onom

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onom

ic G

row

th

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gupa

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n Ke

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kan

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abili

ty



PT Angkasa Pura I (persero) memastikan kualitas layanan kesehatan dengan cara melaksanakan evaluasi secara berkala serta bekerjasama dengan Kimia Farma dalam penyediaan layanan klinik satelit yang memenuhi kriteria dalam UU RI No. 29 Tahun 2004 tentang Praktik Kedokteran dan Peraturan Menteri Kesehatan RI Nomor 26 Tahun 2019 Tentang Peraturan Pelaksanaan UU No. 38 Tahun 2014 Tentang Keperawatan.

Selain itu, kami memberikan fasilitas perawatan kesehatan bagi karyawan berupa: [GRI 403-6] 1. Layanan asuransi kesehatan bagi seluruh pegawai yang

bekerjasama dengan Mandiri Inhealth2. Pegawai terdaftar dalam kepesertaan BPJS Kesehatan dengan

layanan Kelas 13. Layanan rawat inap bagi pegawai diberikan paling rendah kelas

1 sesuai dengan kelas jabatan pegawai4. Penggantian biaya perawatan dan pengobatan pegawai

ditanggung seluruhnya oleh Perusahaan apabila memenuhi ketentuan dalam Keputusan Direksi yang berlaku

AIRPORT SAFETY MANAGEMENT SYSTEM airPort saFetY management sYstem [GRI 403-1] (OJK F.21)

PT Angkasa Pura I (Persero) mengutamakan keselamatan operasional bandara demi menunjang keselamatan seluruh karyawan serta pengguna jasa bandara di dalamnya. Kami menerapkan Safety Security Services and Compliance dengan menerapkan Sistem Manajemen Keselamatan (Safety Management System/SMS) sesuai dengan Undang Undang Nomor 1 tahun 2009 tentang Penerbangan.

Tujuan utama penerapan SMS ini adalah untuk memberikan jaminan keselamatan operasi pesawat di bandar udara. Kebijakan terkait dengan penerapan Sistem Manajemen Keselamatan (Safety Management System) tercantum dalam Keputusan Direksi Nomor: KEP.DU.154/OM.02/2020 Tentang Pedoman Sistem Manajemen Keselamatan (Safety Management System/SMS). Secara berkala, kebijakan ini dikomunikasikan pada seluruh pemangku kepentingan dan ditinjau oleh Direksi untuk memastikan penerapan, relevansi dan kebaharuannya.

Sistem Manajemen Keselamatan ini diterapkan untuk melindungi seluruh (100%) karyawan dan seluruh (100%) pekerja non karyawan yang melakukan pekerjaan dalam lingkungan PT Angkasa Pura I (Persero). [GRI 403-8]

Untuk mewujudkan Kebijakan Keselamatan tersebut, maka seluruh jajaran manajemen perusahaan dan pegawai berupaya untuk: 1. Mencegah terjadinya incident, serious incident dan accident

melalui identifikasi hazard dan promosi keselamatan;2. Mematuhi seluruh peraturan perundangan dan persyaratan

lainnya terkait keselamatan serta evaluasi terhadap kepatuhannya;

PT Angkasa Pura I (Persero) prioritizes airport operational safety in order to support the safety of all employees and airport service users. We implemented Safety Security Services and Compliance by implementing a Safety Management System (SMS) in accordance with Law No. 1 of 2009 concerning Aviation.

The main objective of SMS implementation is to ensure safety of aircraft operations at airports. Policies related to implementation of Safety Management System are listed in the Decree of the Board of Directors No. KEP.DU.154/OM.02/2020 concerning Guidelines for Safety Management System (SMS). Periodically, the policy is communicated to all stakeholders and reviewed by the Board of Directors to ensure its implementation, relevance and amendment.

The Company implemented safety management system to protect all employees (100%) and all non-employees (100%) within PT Angkasa Pura I (Persero) environment. [GRI 403-8]

To realize the Safety Policy, all levels of company management and employees strive to:1. Prevent incidents, serious incidents and accidents through

hazard identification and safety promotion;2. Comply with all laws and regulations and other safety related

requirements and evaluate its compliance;

PT Angkasa Pura I (Persero) ensures the quality of health services through implementation of regular evaluation and collaboration with Kimia Farma in providing satellite clinic services that meet the criteria in Law of the Republic of Indonesia No. 29 of 2004 on Medical Practice and Regulation of the Minister of Health of the Republic of Indonesia No. 26 of 2019 on Implementation of Law No. 38 of 2014 concerning Nursing.

In addition, we provide health care facilities for employees in the form of: [GRI 403-6] 1. Health insurance services are provided for all employees in

collaboration with Mandiri Inhealth2. Employees are registered as members of BPJS Health with

Class 1 services3. Inpatient services for employees are given no less than Class 1

according to the class of employee position. 4. Reimbursement of employee’s treatment and medical expenses

is fully borne by the Company, if it complies with provisions in the applicable Board of Directors’ Decree. Improve quality management process and system on a regular basis.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

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Men

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atka

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s Kar

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and

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onom

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3. Secara berkesinambungan melakukan pembinaan, penerapan, dan pemeliharaan keselamatan di lingkungan perusahaan;

4. Melakukan evaluasi terhadap pelaksanaan keselamatan guna terciptanya peningkatan Keselamatan secara berkelanjutan.

Dalam upaya memberikan jaminan keselamatan operasi bandar udara, kami menerapkan 4 (empat) pilar Sistem Manajemen Keselamatan (Safety Management System) dengan kegiatan antara lain sebagai berikut:1. Kebijakan & Sasaran Keselamatan Safety Policy:

a. Komitmen dan tanggung jawab management.b. Tanggung jawab keselamatan.c. Penunjukan Safety Manager/Officer.d. Koordinasi rencana penanggulangan keadaan darurat.e. Dokumentasi SMS.

2. Manajemen Risiko Keselamatan (Safety Risk Management):a. Identifikasi bahaya/gangguan.b. Penilaian dan mitigasi resiko.

3. Jaminan Keselamatan (Safety Assurance): a. Pengukuran dan monitoring kinerja keselamatan.b. Manajemen terhadap perubahan.c. Peningkatan yang berkelanjutan terhadap Sistem

Manajemen Keselamatan (Safety Management System).4. Promosi Keselamatan (Safety Promotion):

a. Pendidikan dan/atau pelatihan.b. Sosialisasi keselamatan.

Kami secara rutin melakukan pembinaan, penerapan, dan pemeliharaan keselamatan di lingkungan bandara dengan melakukan upaya-upaya berupa: 1. Runway Safety Team.2. Bird Strike Committee.3. Airside Safety Campaign.4. Foreign Object Debris (FOD) Cleaning.5. Safety Awareness/Safety Promotion.6. Safety Risk Assessment/Inspeksi Lapangan.7. Pengecekan/inspeksi di sisi udara (runway, taxiway, apron).8. Pengukuran dan pengawasan kinerja keselamatan.9. APEX in Safety.10. Latihan penanggulangan keadaan darurat.

Secara berkala kami mengukur implementasi dan mengevaluasi Airport Safety Management System untuk memastikan keefektifannya dengan cara antara lain:1. Melakukan pengukuran dan pengawasan kinerja keselamatan

di 15 (lima belas) kantor cabang yang mengacu pada Peraturan Direktur Jenderal Perhubungan Udara Nomor KP 622 Tahun 2015 tentang Peraturan Keselamatan Penerbangan Sipil Bagian 139-08, Penerimaan (Acceptance) Pelaksanaan Sistem Manajemen Keselamatan (Safety Management System/SMS) Bandar Udara (Staff Instruction 139-08).

3. Continuously provide guidance, implementation and maintenance of safety within the company environment;

4. Evaluate the implementation of safety in order to create a continuous improvement in safety.

In an effort to ensure safety of airport operations, we have implemented 4 (four) pillars of Safety Management System with the following activities:

1. Safety Policy & Objectives:a. Management commitment and responsibility.b. Safety responsibility.c. Appointment of Safety Manager/Officer.d. Coordination of emergency management plans.e. SMS documentation.

2. Safety Risk Management:a. Hazard/interference identification.b. Risk assessment and mitigation.

3. Safety Assurance:a. Measurement and monitoring of safety performance.b. Management of change.c. Continuous improvement of the Safety Management

System.4. Safety Promotion:

a. Education and/or training.b. Safety socialization.

We regularly carried out guidance, implementation and maintenance of safety within the airport environment by making the following efforts:1. Runway Safety Team.2. Bird Strike Committee.3. Airside Safety Campaign.4. Foreign Object Debris (FOD) Cleaning.5. Safety Awareness/Safety Promotion.6. Safety Risk Assessment/Field Inspection.7. Checking/inspection on the airside (runway, taxiway, apron).8. Measurement and monitoring of safety performance.9. APEX in Safety.10. Emergency response exercises.

We periodically measure and evaluate implementation of Airport Safety Management System to ensure its effectiveness by, among others:1. Measuring and monitoring safety performance at 15 (fifteen)

branch offices referring to the Regulation of the Director General of Civil Aviation No.KP 622 of 2015 concerning Civil Aviation Safety Regulations Section 139-08, Acceptance of Implementation of Safety Management System (SMS) at the airports (Staff Instruction 139-08).

Profi

l Pt

Angk

asa

Pura

I (P

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Pt A

ngka

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I (Pe

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2. Tindak lanjut hasil APEX in Safety di 6 (enam) bandara, persentase tindak lanjut sebagai berikut:

No BandaraAirport

Close Open Pending


97% 3% 0%

2 Bandara Sultan Aji Muhammad Sulaiman Sepinggan - BalikpapanSultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

94% 6% 0%


87% 13% 0%


93% 5% 2%

5 Bandara Jenderal Ahmad Yani - SemarangJenderal Ahmad Yani Airport - Semarang

61% 39% 0%

6 Bandara Adi Soemarmo - SurakartaAdi Soemarmo Airport - Surakarta

50% 50% 0%

3. Pencapaian Key Performance Indicator Safety Rate PT Angkasa Pura I (Persero) Tahun 2020 adalah 100% (di atas target) sebagaimana tabel di bawah ini:

No BandaraAirport

Traffic KejadianOccurrence

CapaianAchievement

target


56,173 0 100.00% 99.98%


69,248 0 100.00% 99.98%


64,930 0 100.00% 99.98%

4 Bandara Sultan Aji Muhammad Sulaiman Sepinggan - BalikpapanSultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

33,762 0 100.00% 99.98%

5 Bandara Adisutjipto - YogyakartaAdisutjipto Airport - Yogyakarta

14,954 0 100.00% 99.98%

6 Bandara Jenderal Ahmad Yani - SemarangJenderal Ahmad Yani Airport - Semarang

17,105 0 100.00% 99.98%

7 Bandara Adi Soemarmo - SurakartaAdi Soemarmo Airport - Surakarta

8,974 0 100.00% 99.98%

8 Bandara Syamsudin Noor - BanjarmasinSyamsudin Noor Airport - Banjarmasin

19,020 0 100.00% 99.98%

9 Bandara Lombok - PrayaLombok Airport- Praya

15,668 0 100.00% 99.98%

10 Bandara Sam Ratulangi - ManadoSam Ratulangi Airport - Manado

12,476 0 100.00% 99.98%

11 Bandara Pattimura - AmbonPattimura Airport - Ambon

11,686 0 100.00% 99.98%

12 Bandara El Tari - KupangEl Tari Airport - Kupang

16,639 0 100.00% 99.98%

13 Bandara Frans Kaisiepo - BiakFrans Kaisiepo Airport - Biak

2,371 0 100.00% 99.98%

14 Bandara Yogyakarta - Kulon ProgoYogyakarta Airport - Kulon Progo

11,820 0 100.00% 99.98%

15 Bandara Sentani - JayapuraSentani Airport - Jayapura

40,916 0 100.00% 99.98%

total 395,742 0 100.00% 99.98%

2. Following up on results of APEX in Safety at 6 (six) airports, the percentage of follow-up is as follows:

3. Achievement of the Company’s Key Performance Indicators on Safety Rate in 2020 is 100% (above target) as shown in the table below:

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Program smssms Program

Berbagai program kami jalankan untuk memastikan tercapainya tujuan SMS (Safety Management System) PT Angkasa Pura I (Persero), di antaranya:

No Kegiatan/ProgramActivity/Program


1 Pembaharuan Keputusan Direksi PT Angkasa Pura I (Persero) tentang Pedoman Sistem Manajemen Keselamatan (SMS)Renewal of Decree of the Board of Directors of PT Angkasa Pura I (Persero) concerning Guidelines for Safety Management System

Pembaharuan Keputusan Direksi PT Angkasa Pura I (Persero) tentang Pedoman Sistem Manajemen Keselamatan/SMS bertujuan:a. Menunjang kelancaran penerapan sistem manajemen Keselamatan (SMS) dalam rangka

pemenuhan kepatuhan pada peraturan perundang-undangan dan pencapaian visi dan misi perusahaan.

b. Tercapainya kesamaan bahasa dan pengertian dalam penerapan sistem manajemen keselamatan (SMS).

c. Tercapainya sasaran keselamatan perusahaan.d. Mendukung akuntabilitas kinerja keselamatan perusahaan. Renewal of Decree of the Board of Directors of PT Angkasa Pura I (Persero) concerning Guidelines for Safety Management System aims to: a. Support the smooth implementation of safety management system in order to comply with

laws and regulations and achieve the Company’s vision and mission. b. Achieve common language and understanding in the implementation of safety management

system. c. Achieve the Company’s safety goals. d. Support the Company’s safety performance accountability.

2 Safety Review dan Bimbingan Teknis Dokumen Manual Sistem Manajemen Keselamatan (Safety Management System Manual)Safety Review and Technical Guidance of Safety Management System Manual

Kegiatan safety review merupakan kewajiban PT Angkasa Pura I (Persero) untuk mengevaluasi kinerja keselamatan bandara dan menentukan target keselamatan yang ada masih relevan. Kegiatan Bimbingan Teknis Dokumen Manual Sistem Manajemen Keselamatan (Safety Management System Manual) bertujuan untuk lebih menstandarkan dokumen yang ada dan mendorong implementasi yang lebih baik. Safety Review program is the Company’s obligation to evaluate airport safety performance and determine existing relevant safety targets. Technical Guideline of Safety Management System Manual aims to further standardize existing documents and encourage better implementation.

3 Penyusunan Pedoman Pengelolaan Bahaya Satwa Liar (Wildlife Hazard Management) PT Angkasa Pura I (Persero)Preparation of Guidelines for Wildlife Hazard Management in PT Angkasa Pura I (Persero)

Penyusunan Pedoman Pengelolaan Bahaya Satwa Liar (Wildlife Hazard Management) PT Angkasa Pura I (Persero) bertujuan :a. Memastikan kepatuhan terhadap peraturan perundang undangan terkait dengan operasional

bandara dan lingkungan.b. Memastikan tersedia sistem yang memadai untuk menentukan tanggung jawab peran dan

prosedur pengelolaan risiko satwa liar di bandara.c. Mengidentifikasi sedini mungkin adanya potensi bahaya yang timbul akibat keberadaan satwa

liar serta habitat yang mendukungnya baik di dalam maupun di sekitar bandara.d. Menentukan metode pengelolaan bahaya satwa liar di bandara.e. Mengembangkan tujuan dan sasaran kinerja pengelolaan bahaya satwa liar serta menjelaskan

bagaimana skema penilaian dan pengkajian dilakukan.Preparation of Guidelines for Wildlife Hazard Management in PT Angkasa Pura I (Persero) aims to:a. Ensure compliance with laws and regulations related to airport operations and the

environment. b. Ensure that the availability of adequate systems to determine the role responsibilities and

procedures of wildlife hazard management at airports. c. Identify potential hazards as early as possible arising from the presence of wild animals, and

good habitats in and around the airports. d. Determine a method for wildlife hazard management at airports. e. Develop objectives and performance targets for wildlife hazard management and explain the

method of assessment scheme and assessment.

We run various programs to ensure the achievement of PT Angkasa Pura I (Persero)’s SMS goals, including:

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4 Safety Database on Airport Council International FormatSafety Database on Airport Council International Format

Menstandarkan format database yang berkaitan dengan keselamatan sesuai dengan Airport Council International sehingga dapat mempermudah dalam menyimpan dan penyajian informasi.Standardize database format relating to safety in accordance with Airport Council International to facilitate storage and presentation of information.

5 Evaluasi Key Performance Indicator Safety Management SystemEvaluation of Key Performance Indicator of Safety Management System

Evaluasi Key Performance Indicator Safety Management System bertujuan untuk menyesuaikan indikator penilaian terhadap implementasi safety management system sehingga dapat lebih menggambarkan kinerja keselamatan perusahaan.Evaluation of Key Performance Indicator of Safety Management System aims to adjust Key Performance Indicator to the implementation of safety management system to better describe the Company’s safety performance.

6 Perumusan Penilaian Pencapaian Daftar Periksa Kepatuhan dan Efektifitas Pelaksanaan Sistem Manajemen Keselamatan (KP 622 Tahun 2015) dan Pelaksanaan Penilaian (Self Assessment) Formulation of Assessment of Achievement of Compliance Checklist and Effectiveness of Safety Management System Implementation (KP 622 of 2015) and Self Assessment Implementation

Perumusan Penilaian Pencapaian Daftar Periksa Kepatuhan dan Efektifitas Pelaksanaan Sistem Manajemen Keselamatan (KP 622 Tahun 2015) dan Pelaksanaan Penilaian (self assessment) merupakan inovasi yang dilakukan pada masa pandemi ini. Hal ini bertujuan untuk tetap dilaksanakannya pengukuran dan pengawasan kinerja keselamatan PT Angkasa Pura I (Persero).Formulation of Assessment of Compliance Checklist and Effectiveness of Safety Management System Implementation (KP 622 of 2015) and Self Assessment Implementation is an innovation carried out during the pandemic. It aims to continue to carry out the measurement and supervision of safety performance in PT Angkasa Pura I (Persero).

7 Upgrade Aplikasi Reporting System bidang keselamatanSafety Reporting System Upgrade

Upgrade aplikasi reporting system bidang keselamatan bertujuan untuk lebih mempermudah dalam penyimpanan, pengolahan dan penyajian data terkait keselamatan PT Angkasa Pura I (Persero).Safety Reporting System App Upgrade aims to facilitate storage, processing and presentation of data related to safety in PT Angkasa Pura I (Persero).

8 Aviation Safety Meeting of IndonesiaAviation Safety Meeting of Indonesia

Aviation Safety Meeting of Indonesia merupakan wadah bagi stakeholder penerbangan sipil Indonesia untuk berkoordinasi dalam menjaga kinerja keselamatan penerbangan sipil. Pada Tahun 2020 terlaksana 2 (dua) kali pelaksanaan yaitu The 5th dan 6th Indonesia Safety Meeting. Aviation Safety Meeting of Indonesia is a forum for Indonesian civil aviation stakeholders to coordinate in maintaining civil aviation safety performance. In 2020, Aviation Safety Meeting of Indonesia was held 2 (two) times, namely The 5th and 6th Indonesia Safety Meeting.

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QUALITY MANAGEMENTQuaLitY management

Sebagai sebuah perusahaan yang menawarkan jasa kebandarudaraan, PT Angkasa Pura I (Persero) memastikan bahwa pelanggan mendapatkan layanan yang berkualitas. Menyadari hal ini, kami mengimplementasikan mengimplementasikan Sistem Manajemen Mutu ISO 9001:2015 yang dituangkan dalam Surat Keputusan Direksi. Rangkaian proses yang diperlukan dalam menerapkan Sistem Manajemen Mutu, yaitu:1. Menetapkan masukan yang diperlukan dan keluaran yang

diharapkan dari proses.2. Menetapkan urutan dan interaksi proses.3. Menetapkan dan menerapkan kriteria, metode (termasuk

pengukuran dan indikator kinerja terkait) yang diperlukan untuk memastikan operasi dan kendali proses yang efektif.

4. Menetapkan sumber daya yang diperlukan dan memastikan ketersediaannya.

5. Menunjuk penanggung jawab dan yang memiliki kewenangan untuk proses tersebut.

6. Menangani risiko dan peluang sesuai dengan persyaratan.7. Mengevaluasi metode untuk memantau, mengukur, dan

mengevaluasi proses guna memastikan tercapainya hasil yang diinginkan.

8. Meningkatkan proses dan sistem manajemen mutu secara berkala.

Sepanjang tahun pelaporan, kami melakukan berbagai program untuk menerapkan dan meningkatkan Sistem Manajemen Mutu, sebagai berikut:



1 Program Rakor, Raker, dan FGD Quality ManagementCoordination Meeting Program, Working Meeting, and FGD on Quality Management

• Rapat Koordinasi Direktorat Operasi pada tanggal 23-26 Januari 2020.• Telah dilaksanakan Vicon Proker Airport Safety dan 15 Kantor Cabang pada Bulan April 2020.• Telah dilaksanakan Vicon bersama dengan unit Risk, Planning, dan 15 Kantor Cabang pada tanggal

30 September sampai dengan 1 Oktober 2020.• Operations Directorate Coordination Meeting on January 23-26, 2020.• Video conference on Airport Safety Work Program with 15 Branch Offices was held in April, 2020.• Video conference with Risk, Planning unit and 15 Branch Office was held on September 30 to

October 1, 2020.

2 Penilaian Mutu Pelaksanaan PKD Quality Assessment of PKD Implementation

• Telah dibuat aplikasi Penilaian Mutu PKD (Digital Assessment Emergency Exercise) yang telah digunakan pada PKD BDJ tahun 2020.

• Bandara Syamsudin Noor, Banjarmasin telah melaksanakan PKD pada bulan Januari 2020.• An App for Quality Assessment of PKD (Digital Assessment Emergency Exercise) has been used in

PKD BDJ in 2020. • Syamsudin Noor, Banjarmasin Airport has implemented PKD in January 2020.

3 Program Sosialisasi dan Bimbingan Teknis/Quality Promotion) Socialization Program and Technical Guidance/Quality Promotion

Telah dilaksanakan Interpretation, Documentation, Audit Internal ISO 9001:2015 di Bandara El Tari, Kupang tanggal 29-30 Juni 2020.Interpretation, Documentation, Internal Audit of ISO 9001:2015 have been carried out at El Tari, Kupang Airport on June 29-30, 2020.

As a Company offering airport services, PT Angkasa Pura I (Persero) ensures to provide quality services for customers. In this regard, we have implemented ISO 9001: 2015 Quality Management System as outlined in the Decree of the Board of Directors. The series of processes required to implement Quality Management System are as follows:

1. Define the required input and expected output of the process.

2. Establish the sequence and interaction of processes.3. Establish and apply the criteria, methods (including

measurements and related performance indicators) needed to ensure effective operation and process control.

4. Determine the resources needed and ensure their availability.

5. Appoint a person-in-charge who has authority over the process.

6. Manage risks and opportunities according to requirements.7. Evaluate methods for monitoring, measuring and evaluating

processes to ensure the desired results are achieved; and Improve quality management process and system regularly.

8. Improve the quality management process and system on a regular basis.

During the reporting year, we carried out various programs to implement and improve Quality management System as follow:

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4 Pengukuran Implementasi Sistem Manajemen Mutu ISO 9001 : 2015Measurement of ISO 9001 : 2015 concerning Quality Management System Implementation

1. Sosialisasi dan pengisian Pengukuran implementasi Sistem Manajemen Mutu ISO 9001 : 2015 melalui kuesioner digital/survei telah dilaksanakan pada bulan Januari 2020 dengan melibatkan seluruh unit kerja di masing-masing cabang (Kecuali Bandara El Tari Kupang, Bandara Yogyakarta Kulon Progo, dan Bandara Sentani Jayapura) dan hasil rekapitulasi sebagai berikut dengan penyusunan Infografis evaluasi program kerja Quality Management yang telah dilaporkan kepada Direktur Operasi:• Bandara I Gusti Ngurah Rai - Bali (Tingkat Awareness SMM 74,8% dan Tingkat Kepedulian SMM

95,51%).• Bandara Juanda - Surabaya (Tingkat Awareness SMM 69,1% dan Tingkat Kepedulian SMM

91%).• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan (Tingkat Awareness SMM

84% dan Tingkat Kepedulian SMM 95,83%).• Bandara Sultan Hasanudin - Makassar (Tingkat Awareness SMM 70,19% dan Tingkat Kepedulian

SMM 96,77%).• Bandara Jenderal Ahmad Yani - Semarang (Tingkat Awareness SMM 82,85% dan Tingkat

Kepedulian SMM 96,93%).• Bandara Adisutjipto (Tingkat Awareness SMM 73,44% dan Tingkat Kepedulian SMM 95,56%).• Bandara Syamsudin Noor - Banjarmasin (Tingkat Awareness SMM 77,12% dan Tingkat

Kepedulian SMM 89,53%).• Bandara Sam Ratulangi - Manado (Tingkat Awareness SMM 85,65% dan Tingkat Kepedulian

SMM 95,87%).• Bandara Lombok - Praya (Tingkat Awareness SMM 75,5% dan Tingkat Kepedulian SMM

93,75%).• Bandara Pattimura - Ambon (Tingkat Awareness SMM 72,4% dan Tingkat Kepedulian SMM

93%).• Bandara Frans Kaisiepo - Biak (Tingkat Awareness SMM 70,37% dan Tingkat Kepedulian SMM

96,29%).• Bandara Adi Soemarmo - Surakarta (Tingkat Awareness SMM 74,8% dan Tingkat Kepedulian

SMM 92%).

2. Pengukuran maturitas implementasi sistem manajemen mutu ISO 9001 : 2015 (pada 4 Kantor Cabang ) yang dilakukan dengan 4 tahapan (opening meeting, pengisian pertanyaan, wawancara, dan closing meeting) dan telah dilaporkan hasilnya kepada Direktur Operasi tanggal 22 Desember 2020 dengan tanggal pelaksanaan sebagai berikut:• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan (23 November – 14 Desember

2020).• Bandara Juanda - Surabaya (23 November – 14 Desember 2020).• Bandara Syamsudin Noor - Banjarmasin (23 November – 17 Desember 2020).• Bandara Pattimura - Ambon (23 November – 17 Desember 2020).

1. Socialization and filling of Digital Questionnaire/survey on ISO 9001 : 2015 concerning Quality Management System implementation measurement was performed in January 2020 by involving all work units in each branch (except El Tari Airport Kupang, Yogyakarta Airport Kulon Progo, and Sentani Airport Jayapura) and the recapitulation results with the preparation of the Quality management program evaluation infographic that have been reported to Director Operation are as follows: • I Gusti Ngurah Rai Airport - Bali (QMS Awareness Level is 74.8% and QMS Awareness Level is

95.51%).• Juanda Airport - Surabaya (QMS Awareness Level is 69.1% and QMS Awareness Level is 91%).• Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan (QMS Awareness Level is 84%

and QMS Awareness Level is 95.83%).• Sultan Hasanudin Airport - Makassar (QMS Awareness Level is 70.19% and QMS Awareness

Level is 96.77%).• Ahmad Yani Airport - Semarang (QMS Awareness Level is 82.85% and QMS Awareness Level is

96.93%).• Adisutjipto Airport - Yogyakarta (QMS Awareness Level is 73.44% and QMS Awareness Level is

95.56%).• Syamsudin Noor Airport - Banjarmasin (QMS Awareness Level is 77.12% and QMS Awareness

Level is 89.53%).

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• Sam Ratulangi Airport - Manado (QMS Awareness Level is 85.65% and QMS Awareness Level is 95.87%).

• Lombok Airport- Praya (QMS Awareness Level is 75.5% and QMS Awareness Level is 93.75%).• Pattimura Airport - Ambon (QMS Awareness Level is 72.4% and QMS Awareness Level is 93%).• Frans Kaisiepo Airport - Biak (QMS Awareness Level is 70.37% and QMS Awareness Level is

96.29%).• Adi Soemarmo Airport - Surakarta (QMS Awareness Level is 74.8% and QMS Awareness Level is

92%).2. Maturity measurement of implementation of ISO 9001: 2015 quality management system (at 4

branch offices) carried out in 4 phases (opening meeting, filling in questions, interview, and closing meeting) and the results were reported to DO on December 22, 2020 with the date of implementation as follows: • Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan (November 23 – December 14,

2020).• Juanda Airport - Surabaya (November 23 – December 14, 2020).• Syamsudin Noor Airport - Banjarmasin (November 23 – December 17, 2020).• Sam Ratulangi Airport - Manado (November 23 – December 17, 2020).

5 Pendampingan audit mutu internal Kantor Cabang secara virtual Virtual Branch Office internal quality audit assistance

Telah dilakukan audit mutu internal oleh Kantor Cabang:• Bandara I Gusti Ngurah Rai - Bali (Agustus-November 2020).• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan (24-31 agustus 2020).• Bandara Juanda - Surabaya (5-9 Oktober 2020).• Bandara Sultan Hasanudin - Makassar (9-10 September 2020).• Bandara Jenderal Ahmad Yani - Semarang (24-28 Agustus 2020).• Bandara Adisutjipto - Yogyakarta (20-23 Juli 2020).• Bandara Syamsudin Noor - Banjarmasin (25 Juni-7 Juli 2020).• Bandara Sam Ratulangi - Manado (31 Agustus 2020).• Bandara Lombok - Praya (11-14 Agustus 2020).• Bandara Pattimura - Ambon (7-13 Agustus 2020).• Bandara El Tari, Kupang (13-24 Juli 2020).• Bandara Frans Kaisiepo - Biak (1-8 Juli 2020).• Bandara Yogyakarta Kulon Progo - Yogyakarta (16-19 Nov 2020).• Bandara Sentani Jayapura (20-23 November 2020).Internal quality audit has been carried out by the following Branch Offices: • I Gusti Ngurah Rai Airport - Bali (August – November, 2020).• Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan (August 24-31, 2020).• Juanda Airport - Surabaya (October 5-9, 2020).• Sultan Hasanudin Airport - Makassar (September 9-10, 2020).• Ahmad Yani Airport - Semarang (August 24-28, 2020).• Adisutjipto Airport - Yogyakarta (July 20-23, 2020).• Syamsudin Noor Airport - Banjarmasin (June 25-July 7, 2020).• Sam Ratulangi Airport - Manado (August 31, 2020).• Lombok Airport- Praya (August 11-14, 2020).• Pattimura Airport - Ambon (August 7-13, 2020).• El Tari Airport - Kupang (July 13-24, 2020).• Frans Kaisiepo Airport - Biak (July 1-8, 2020).• Kulon Progo Yogyakarta Airport (November 16-19, 2020).

6 Setting Up Sistem Manajemen Mutu ISO 9001:2015 Kantor PusatSetting up ISO 9001:2015 Quality Management System at Head Office

Telah dilakukan migrasi dari ISO 9001:2008 ke versi ISO 9001:2015 (sosialisasi, dokumentasi, audit internal, dan evaluasi) di Kantor Pusat pada bulan September sampai dengan Desember 2020.Migration has been carried out from ISO 9001:2008 to ISO 9001:2015 version (socialization, documentation, internal audit, and evaluation) at Head Office from September to December, 2020.

7 Setting up Sistem Manajemen Mutu ISO 9001:2015 YIA & DJJSetting up ISO 9001:2015 Quality Management System at YIA & DJJ

Telah dilakukan setting up (sosialisasi, dokumentasi, audit internal, dan evaluasi) ISO 9001:2015 di YIA dan DJJ pada bulan September sampai dengan Desember 2020 .Setting up (socialization, documentation, internal audit, and evaluation) ISO 9001:2015 has been carried out at YIA and DJJ from September to December, 2020.

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Kegiatan Sistem Manajemen Mutu untuk KebandarudaraanPenerapan sistem manajemen mutu dalam pengelolaan bandara di Angkasa Pura I telah menggunakan standar ISO 9001:2015. Dalam upaya menjamin mutu pelayanan di tahun 2020, diwujudkan melalui kegiatan berikut.

Quality management system activities for airport

PT Angkasa Pura I (Persero) has used ISO 9001: 2015 standard in the implementation of quality management system in airport management. The efforts to ensure service quality in 2020 were realized through the following activities.

Kegiatan Sistem Manajemen Mutu untuk Kebandarudaraan Angkasa Pura I activities of Quality management system for angkasa Pura i airport

No. Program KerjaWork Program

SasaranObjectives

hasilOutcomes

1. Sertifikasi Sistem Manajemen Mutu Quality Management System Certification

Untuk memberikan jaminan mutu layanan, meningkatkan citra Perusahaan dan menjaga kepercayaan Pelanggan kepada Perusahaan.To provide quality assurance services, enhance the Company’s image and maintain customer trust in the Company.

13 Kantor Cabang PT Angkasa Pura I (kecuali YIA & DJJ) telah mendapatkan sertifikasi ISO 9001:2015 pada bidang (PJP2U, PJP4U, dan PJKAP2U).13 Branch Offices of PT Angkasa Pura I (except YIA & DJJ) have received ISO 9001:2015 certification in the fields (PJP2U, PJP4U, and PJKAP2U).

2. Audit Mutu Internal Internal Quality Audit

Memastikan Kantor Cabang telah menerapkan Sistem Manajemen Mutu dan memastikan kesiapan Kantor Cabang sebelum Audit Sertifikasi atau Audit Surveillance oleh Lembaga Sertifikasi.To ensure that Branch Offices have implemented Quality Management System and make sure that branch offices are ready before the Certification Audit or Surveillance Audit by the Certification Body.

Telah dilakukan audit mutu internal oleh Kantor Cabang:• Bandara I Gusti Ngurah Rai - Bali (Agustus-November 2020).• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan

(24-31 agustus 2020).• Bandara Sultan Hasanudin - Makassar (9-10 September 2020).• Bandara Jenderal Ahmad Yani - Semarang (24-28 Agustus 2020).• Bandara Adisutjipto - Yogyakarta (20-23 Juli 2020).• Bandara Syamsudin Noor - Banjarmasin (25 Juni-7 Juli 2020).• Bandara Sam Ratulangi - Manado (31 Agustus 2020).• Bandara Lombok - Praya (11-14 Agustus 2020).• Bandara Pattimura - Ambon (7-13 Agustus 2020).• Bandara El Tari, Kupang (13-24 Juli 2020).• Bandara Frans Kaisiepo - Biak (1-8 Juli 2020)• Bandara Adi Soemarmo - Surakarta (7-13 Agustus 2020).• Bandara Yogyakarta Kulon Progo - Yogyakarta (16-19 November 2020).• Bandara Sentani Jayapura (20-23 November 2020).

Internal quality audit has been carried out by the following Branch Offices: • I Gusti Ngurah Rai Airport - Bali (August – November 2020).• Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

(August 24-31, 2020).• Sultan Hasanudin Airport - Makassar (September 9-10, 2020).• Ahmad Yani Airport - Semarang (August 24-28, 2020).• Adisutjipto Airport - Yogyakarta (July 20-23, 2020).• Syamsudin Noor Airport - Banjarmasin (June 25- July 7, 2020).• Sam Ratulangi Airport - Manado (August 31, 2020).• Lombok Airport- Praya (August 11-14, 2020).• Pattimura Airport - Ambon (August 7-13, 2020).• El Tari Airport - Kupang (July 13-24, 2020).• Frans Kaisiepo Airport - Biak (July 1-8, 2020)• Adi Soemarmo Airport - Surakarta (August 7-13, 2020).• Kulon Progo Yogyakarta Airport (November 16-19, 2020).• Sentani Jayapura Airport (November 20-23,2020).

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3. 2nd Party Audit/Audit kepada Vendor2nd Party Audit/Audit to Vendor

Memastikan Mutu Layanan Bandara yang dilakukan pihak eksternal di Kantor Cabang PT Angkasa Pura I (Persero) sesuai dengan standar persyaratan yang diberikan oleh regulasi dan pengguna jasa bandara.To ensure that the Service Quality of Airport performed by external parties at PT Angkasa Pura I (Persero) Branch Offices is in accordance with the standard requirements provided by regulations and airport service users.

Telah dilakukan 2nd Party Audit di Bandara:• Bandara I Gusti Ngurah Rai - Bali (8-11 Desember 2020).• Bandara Sultan Hasanudin - Makassar (25-28 Agustus 2020).• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan

(1-3 Desember 2020).• Bandara Syamsudin Noor - Banjarmasin (20-23 Oktober 2020).• Bandara Lombok - Praya (16-17 Januari 2020).• Bandara Pattimura - Ambon (21-24 Juli 2020).• Bandara Sam Ratulangi - Manado (2 Desember 2020).• Bandara Adi Soemarmo - Surakarta (15-16 Desember 2020). 2nd Party Audit has been conducted at the following Airports: • I Gusti Ngurah Rai Airport - Bali (December 8-11, 2020).• Sultan Hasanudin Airport - Makassar (August 25-28, 2020).• Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

(December 1-3, 2020).• Syamsudin Noor Airport - Banjarmasin (October 20-23, 2020).• Lombok Airport- Praya (January 16-17, 2020).• Pattimura Airport - Ambon (July 21-24, 2020).• Sam Ratulangi Airport - Manado (December 2, 2020).• Adi Soemarmo Airport - Surakarta (December 15-16, 2020).

4. Rapat Tinjauan ManajemenManagement Review Meeting

Memastikan isu-isu terkait Sistem Manajemen Mutu ISO 9001:2015 dibahas dan ditindaklanjuti sebelum pelaksanaan Audit Surveillance maupun Sertifikasi.To ensure that issues related to ISO 9001: 2015 Quality Management System are discussed and followed up before implementing Surveillance Audit and Certification Audit.

Seluruh Kantor Cabang telah melakukan Rapat Tinjauan Manajemen secara rutin dan sebelum melakukan audit mutu eksternal:• Bandara I Gusti Ngurah Rai - Bali (Weekly).• Bandara Juanda-Surabaya (15 Oktober 2020).• Bandara Sultan Hasanudin - Makassar (16 Oktober 2020).• Bandara Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan

(2September 2020).• Bandara Jenderal Ahmad Yani - Semarang (14 Oktober 2020).• Bandara Adisutjipto - Yogyakarta (4 Februari 2020).• Bandara Syamsudin Noor - Banjarmasin (24 Agustus 2020).• Bandara Sam Ratulangi - Manado (11 November 2020)• Bandara Lombok - Praya (6 Januari 2020).• Bandara Adi Soemarmo - Surakarta (26 Oktober 2020)• Bandara Pattimura - Ambon (14 September 2020).• Bandara El Tari, Kupang (30 Juli 2020).• Bandara Frans Kaisiepo - Biak (8 Juli 2020) All Branch Offices have conducted regular Management Review Meeting and before conducting external quality audit: • I Gusti Ngurah Rai Airport - Bali (Weekly).• Juanda Airport - Surabaya (October 15, 2020).• Sultan Hasanudin Airport - Makassar (October 16, 2020).• Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan

(September 2, 2020).• Ahmad Yani Airport - Semarang (October 14, 2020).• Adisutjipto Airport - Yogyakarta (February 4, 2020).• Syamsudin Noor Airport - Banjarmasin (August 24, 2020).• Sam Ratulangi Airport - Manado (November 11, 2020)• Lombok Airport- Praya (January 6, 2020).• Adi sumarmo Airport- Surakarta (October 26, 2020)• Pattimura Airport - Ambon (September 14, 2020).• El Tari Airport - Kupang (July 30, 2020).• Frans Kaisiepo Airport - Biak (July 8, 2020)

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5. Sosialisasi Sistem Manajemen Mutu ISO 9001:2015Socialization of ISO 9001:2015 Quality Management System

Meningkatkan kesadaran akan pentingnya penerapan Sistem Manajemen Mutu ISO 9001:2015 di lingkungan kerja PT Angkasa Pura I (Persero).Increase awareness of the importance of ISO 9001:2015 Quality Management System implementation in the work environment of PT Angkasa Pura I (Persero).

Kantor Cabang rutin melakukan sosialisasi ISO 9001:2015 kepada seluruh pegawai:• Bandara Sultan Hasanudin - Makassar (3-4 September 2020).• Bandara El Tari, Kupang (30 Juni 2020- 1 Juli 2020).• Bandara Adi Soemarmo - Surakarta (23 Juli 2020).• Bandara Yogyakarta- Kulon Progo (8-9 September 2020).• Bandara Sentani- Jayapura (8-9 September 2020). Branch Offices regularly conduct socialization on ISO 9001:2015 to all employees: • Sultan Hasanudin Airport- Makassar (September 3-4, 2020(.• El Tari Airport, Kupang (June 30, 2020- July 1, 2020).• Adi Soemarmo Airport - Surakarta (July 23, 2020).• Yogyakarta Airport - Kulon Progo (September 8-9, 2020).• Sentani Airport - Jayapura (September 8-9, 2020).

6. Pelatihan Audit Sistem Manajemen Mutu ISO 9001:2015Audit Training of ISO 9001:2015 Quality Management System

Meningkatkan pemahaman Tim ISO terkait Prinsip-prinsip Pelaksanaan Audit Mutu sebelum melaksanakan Audit Mutu Internal.Increase ISO Team understanding related to the Principles of Quality Audit Implementation before carrying out an Internal Quality Audit.

• In House Training Sultan Hasanudin Airport- Makassar pada tanggal 8-11 September 2020.

• Pelatihan Audit Mutu Internal Bandara Yogyakarta - Kulon Progo dan Bandara Sentani - Jayapura pada tanggal 27 Oktober 2020 dan 5 November 2020.

• Pelatihan Audit Mutu Internal Bandara Sentani, Jayapura pada tanggal 27 Oktober 2020 dan 5 November 2020.

• Sultan Hasanudin Airport- Makassar In House Training on September 8-11, 2020.

• Yogyakarta Airport- Kulon Progo and Sentani Airport - Jayapura Internal Quality Audit Training on October 27, 2020 and November 5, 2020.

• Sentani Jayapura Airport Internal Quality Audit Training on October 27, 2020 and November 5, 2020.

WILDLIFE STRIKE [GRI-AO9]

Dalam lingkungan bandara terdapat berbagai binatang liar, seperti burung atau binatang lainnya, yang bertabrakan dengan pesawat saat tinggal landas atau mendarat. Kejadian ini merupakan kejadian yang biasa terjadi, tetapi dapat berpotensi menyebabkan kerusakan pesawat dan membahayakan penumpang. Jumlah total “wildlife strikes” pada tahun 2020 adalah 4 kejadian, dari 432.864

The presence of various wildlife, such as birds and other animals in the airport environment, may cause collissions between aircraft and wildlife during taking off or landing. This incident is a common occurrence, but can potentially damage the aircraft and could be dangerous to passengers. In 2020, 4 wildlife strike events occurred out of 432,864 aircraft movements.

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PT Angkasa Pura I (Persero) melihat potensi masyarakat yang

dapat dibina untuk meningkatkan kesejahteraan mereka. Kami

berpegang pada komitmen kami untuk menyejahterakan sesama

dan membangun bangsa melalui komunitas-komunitasnya.

Mengembangkan Kesejahteraan Masyarakat [OJK F.25]

08



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enhancing Community Welfare PT Angkasa Pura I (Persero) recognized the community potentials to be

fostered in order to improve their welfare. We are committed to improve

the welfare of others and build the nation through its communities.



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PT Angkasa Pura I (Persero) menyadari tanggung jawabnya terhadap masyarakat di mana kami berada. Melalui kegiatan PKBL (Program Kemitraan dan Bina Lingkungan) dan CSR (Corporate Social Responsibility), kami berupaya memberikan sumbangsih hasil usaha kami kepada masyarakat. Keterlibatan PT Angkasa Pura I (Persero) dalam masyarakat ditujukan untuk meningkatkan kesejahteraan, kualitas hidup, dan kompetensi masyarakat di berbagai bidang. Selain berguna untuk masyarakat, kegiatan PKBL dan CSR juga meningkatkan semangat serta produktivitas karyawan, mengingat mereka turut berperan dalam kegiatan yang bermakna.

PT Angkasa Pura I (Persero) realizes its responsibility to the surrounding community. Through PKBL (Partnership and Community Development Program) and CSR (Corporate Social Responsibility) programs, we strive to contribute to the community. The Company’s involvement in society aims to improve the community welfare, quality of life and competence in various fields. In addition to benefiting the community, PKBL and CSR programs also increase employee morale and productivity, considering that they also play a role in meaningful activities.

VISI | VISIONMenjadi penyelenggara PKBL yang mampu mendorong pertumbuhan usaha kecil menjadi usaha tangguh dan mandiri, serta mampu meningkatkan kesejahteraan masyarakat. Being an organizer for Community Development Program that is able to encourage the growth of small businesses to be strong and independent business, and is able to improve the welfare of the community.

MISI | MISSION1. Meningkatkan kemampuan usaha kecil sehingga menjadi tangguh dan mandiri.

2. Menciptakan sinergi dengan BUMN lain.

3. Meningkatkan kualitas lingkungan sosial masyarakat terutama di sekitar wilayah kerja perusahaan.

1. To improve the ability of small businesses to be strong and independent.

2. To create the synergy with other SOEs.

3. To improve the quality of the social environment of the communities around the Company’s work area.

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struKtur tata KeLoLa CsrCsr governanCe struCture

Guna pengelolaan program PKBL yang terarah dan efektif, PT Angkasa Pura I (Persero) membentuk departemen khusus untuk menanganinya, yaitu departemen CSR di bawah pengawasan Direktur SDM dan Umum. Sedangkan pelaksanaan dan pengelolaan dana PKBL berada di bawah tanggung jawab Vice President Corporate Social Responsibility. Tim ini pula yang melakukan evaluasi dan menangani dampak kegiatan PT Angkasa Pura I (Persero) terhadap masyarakat, baik dampak sosial maupun lingkungan. Masyarakat dapat melakukan pengaduan secara formal dengan cara menghubungi Contact Center 172 atau melalui email [email protected]. [GRI 413-1], yang dibantu langsung oleh CSR Cooperation Senior Manager dan Corporate Social Environment Senior Manager.

Dalam menetapkan sasaran dan strategi, kami melibatkan berbagai komponen masyarakat, termasuk pemerintah dan pemimpin komunitas setempat. Dengan demikian, program-program yang dilaksanakan dapat tepat guna dan memberi manfaat yang sebesar-besarnya untuk meningkatkan kesejahteraan masyarakat. Kami melibatkan partisipasi masyarakat dalam proses perancangan hingga penerapan dan evaluasi program. [GRI 413-1]

Berbagai program tanggung jawab sosial yang kami lakukan di antaranya adalah:1. Peningkatan sarana wisata berupa pembangunan toilet dan

pemberian tong sampah di tempat wisata sekitar wilayah kerja salah satunya di Pantai Selong Belanak dan Pantai Mawun di Lombok. Bantuan ini diberikan sebagai tindak lanjut program pemerintah dalam mengembangkan kawasan prioritas yang telah ditetapkan. Total bantuan yang diberikan adalah sebesar Rp550 Juta.

2. Program Perpustakaan Digital Untuk tahun 2020 alat perpustakaan digital diberikan kepada dinas Arsip Kota Semarang yang akan dipasang Mobil Pintar Dinas Arsip atau Perpustakaan Kota Semarang. Namun dikarenakan selama masa pandemi mobil pintar tidak beroperasi maka alat perpustakaan digital dipasang di Perpustakaan Kota Semarang.

3. Program Bantuan Beasiswa atau bantuan pendidikan untuk siswa/i terpilih di sekitar wilayah kerja. Tahun 2020 Program beasiswa unggulan PT Angkasa Pura I (Persero) adalah program Beasiswa DIII Kebandarudaraan di mana beasiswa yang diberikan berupa beasiswa penuh. Hingga tahun ini, jumlah penerima bantuan menjadi 58 orang, hal tersebut dikarenakan pada tahun 2020 PT Angkasa Pura I (Persero) membuka kesempatan untuk Penerima Beasiswa Batch 2, dimana pada tahun 2020 jumlah siswa yang diterima dalam program ini bertambah 29 siswa.

4. Program sembako gratis untuk 13.871 keluarga. Bantuan sembako gratis tersebut diberikan dalam rangka berbagai kegiatan seperti menyambut bulan Ramadan dan juga menyambut hari Natal tahun 2020. Selain itu bantuan sembako

In order to manage PKBL program in a directed and effective manner, PT Angkasa Pura I (Persero) formed a special department to handle the program, namely CSR Department under the supervision of the Director of Human Resources and General Affairs. Meanwhile, the implementation and management of Partnership and Community Development Program funds is under the responsibility of Vice President Corporate Social Responsibility. The team also evaluates and handles the impact of PT Angkasa Pura I (Persero)’s activities on community, both social and environmental impacts. Public can make formal complaints by reaching out to Contact Center 172 or through e-mail [email protected], [GRI 413-1] assisted directly by Corporate Social Responsibility Cooperation Senior Manager and Corporate Social Environment Senior Manager.

In setting goals and strategies, we involved various components of society, including the government and local community leaders. The programs are expected to be effective and provide maximum benefits to improve the community welfare. We involved community participation in the process from design to program implementation and evaluation. [GRI 413-1]

We carried out several Corporate Social Responsibility programs, including:1. Facility improvements at tourist sites around the working area,

including Selong Belanak Beach and Mawun Beach, Lombok. The assistance provided was in the form of construction of toilets and shower rooms and provision of trash cans. This assistance was provided to support the government programs to develop super-priority tourism destinations. The total assistance provided was Rp550 million.

2. Digital Library Program. In 2020, digital library tools were provided to the Library and Archive Service of Semarang City to be installed in a Smart Car of the Library and Archive Service of Semarang City. However, during the pandemic, the smart car did not operate and digital library tools were installed at the Library of Semarang City.

3. Scholarship Assistance Program or educational assistance for selected students around the work area. In 2020, PT Angkasa Pura I (Persero)’s flagship scholarship program was full scholarship of Diploma III of Airport Management Study Program. As of 2020, 58 selected students received the scholarship as the Company opened opportunity for Scholarship Program Batch 2. Total students receiving the scholarship in 2020 increased by 29 students.

4. Free staple food package program for 13,871 families, free staple food package assistance was provided during various events, such as welcoming the month of Ramadan and welcoming Christmas in 2020. In addition, staple food package

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juga diberikan kepada masyarakat sebagai tindak lanjut Perusahaan untuk ikut menanggulangi efek pandemi COVID-19 yang terjadi di Indonesia.

5. Pelatihan peningkatan keterampilan yang diberikan adalah antara lain bantuan pemeliharaan public restroom bagi karyawan PT Angkasa Pura I (Persero) yang terdapat di Taman Satwa Taru Jurug, Pantai Pulisan, Taman wisata Bantimurung, Pantai Lasiana dan juga di Hutan Pinus Pengger. Selain itu pelatihan keterampilan lainnya adalah pelatihan dasar barista bagi masyarakat di sekitar Makassar.

6. Program Pelayanan Kesehatan Keliling, program yang telah dilaksanakan mulai dari tahun 2013 ini masih dilaksanakan sampai sekarang. Namun dengan adanya keadaan pandemi COVID-19 program Pelayanan Kesehatan Keliling disesuaikan dengan menitik beratkan pada Kesehatan gizi dan pendukung protokol Kesehatan. Selama tahun 2020 pelayanan kesehatan yang diberikan hanya berupa pemeriksaan rutin bayi/balita dan juga ibu hamil serta pemberian makanan tambahan bagi balita dan ibu hamil, dan juga bantuan pemberian peralatan APD berupa masker dan hand sanitizer baik kepada pasien dan juga tenaga kesehatan yang melayani dalam program ini.

Program KemitraanPartnershiP Program [GRI 203-2]

Program kemitraan ditujukan untuk meningkatkan kemampuan usaha kecil agar menjadi tangguh dan mandiri melalui pemberian pinjaman untuk modal kerja. Dengan pemberian modal ini, diharapkan usaha masyarakat dapat berkembang, sehingga meningkatkan ekonomi daerah dan menyerap tenaga kerja di wilayah tersebut. Harapan kami, dampak nyata kehadiran PT Angkasa Pura I (Persero) dapat dirasakan oleh masyarakat melalui program-program ini. Program kemitraan PT Angkasa Pura I (Persero) telah dijalankan sejak tahun 1992, dengan total mitra binaan pada akhir 2020 sebanyak 14.545 mitra dari 8 (delapan) sektor usaha dengan total pinjaman sebesar Rp432.294.749.655. Berikut ini data mengenai program kemitraan kami:

assistance was provided to the community as the Company’s follow-up to take part in overcoming the impact of the COVID-19 pandemic in Indonesia.

5. Skills improvement training. PT Angkasa Pura I (Persero) provided assistance for tourism site managers to maintain public restrooms. Training assistance was provided to Public Restroom Managers at Taru Jurug Wildlife Park, Pulisan Beach, Bantimurung Tourism Park, Lasiana Beach and Pengger Pine Forest. In addition, the Company provided basic barista training for the community in Makassar.

6. Mobile Health Service Program. This program has been implemented since 2013. However, during the COVID-19 pandemic, Mobile Health Service program was adjusted to focus on nutritional health and supporting health protocols. During 2020, the Company provided health services, including routine examinations for babies/toddlers and pregnant women, provision of additional foods for toddlers and pregnant women, and provision of PPE such as masks and hand sanitizers for patients and health workers serving in the program.

Partnership program aims to increase ability of small businesses to become resilient and independent through partnership loan as working capital. With the provision of working capital, it is expected that community businesses can develop so as to increase the regional economy and to absorb labor in the region. We hope that the Company’s real impact can be felt by the community through these programs. Partnership loan of PT Angkasa Pura I (Persero) began in 1992 with a total of 14,545 partners until the end of 2020 from 8 (eight) business sectors, and a total loan of Rp432,294,749,655. The following is data about our partnership program:

tabel Besaran Dana Program Kemitraan (dalam ribuan Rupiah)table of Amount of Funds for Partnership Program (in thousand Rupiah)

tahunYear

Dana tersediaAvailable Funds

Dana DisalurkanDisbursed Funds

efektifitasEffectiveness

2020 20.434.740 20.142.236 98,57%

2019 27.147.045 27.023.309 97,70%

2018 29.859.787 29.569.278 99,03%

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tabel Jumlah Penyaluran Pinjaman Kemitraan (dalam ribuan Rupiah)table of amount of Partnership Loan Distribution (in thousand Rupiah)

tahunYear

PenyaluranDisbursement

AkumulasiAccumulated Disbursement

Jumlah MitraTotal Partners

NilaiValue


NilaiValue

2020 333 19.282.000 14.545 432.294.749

2019 513 23.091.500 14.212 413.012.749

2018 435 26.517.500 13.699 389.921.250

PINJAMAN LUNAKSOFt LOAN Sesuai dengan Peraturan Menteri Badan Usaha nomor: PER-02/MBU/7/2017, kami memberikan program pinjaman lunak sebagai bagian dari program kemitraan. Pinjaman ini diberikan sebagai modal awal bagi UMKM dan UKM yang berada di wilayah kerja PT Angkasa Pura I (Persero). Jasa administrasi pinjaman lunak ini sangat ringan, hanya sebesar 3% per tahun, yang dihitung kembali saat awal tahun pinjaman. Pada tahun pelaporan, kami menyalurkan pinjaman lunak sebesar Rp19.282.000.000 untuk 333 UMKM dan UKM dari berbagi sektor seperti tertera di bawah ini:

tabel Mitra Binaan Berdasarkan Sektor Usaha table of Fostered Partners Based on Business Sector


Realisasi tahun 2020Realization in 2020

akumulasi hingga akhir 2020Accumulation Until the End of 2020


Nilai Pinjaman (dalam ribuan Rp)

Loan Value (in Thousand Rupiah)


Nilai Pinjaman (dalam ribuan Rp)

Loan Value (in Thousand Rupiah)

Industri Industry

73 4.867.000 3.555 110.340.261

Perdagangan Trade

177 9.580.000 6.955 195.181.696

Pertanian Agriculture

6 325.000 166 14.720.866

Pertenakan Livestocks

17 870.000 387 10.168.342

Perkebunan Plantation

4 100.000 128 3.608.250

Perikanan Fishery

6 475.000 153 4.598.500

Jasa Services

50 3.065.000 3.024 89.680.833

Lainnya Others

0 - 176 3.996.000

total 333 19.282.000 14.545 432.294.749

In accordance with the Regulation of the Minister of SOE No. PER-02/MBU/7/2017, we provides a soft loan program as part of the partnership program. This soft loan is provided as capital for SMEs around the work area of PT Angkasa Pura I (Persero). Soft loans are provided with administration service of 3% per year from the loan balance in the beginning of the year. In the reporting year, the Company distributed soft loans amounting to Rp19,282,000,000 for 333 SMEs from various sectors as shown below:

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hiBah PemBinaanCoaChing grants [GRI 203-2]

Hibah pembinaan merupakan kegiatan pembinaan, pelatihan, pemagangan dan pengembangan promosi yang kami sediakan bagi para mitra binaan. Biasanya, PT Angkasa Pura I (Persero) melibatkan para mitra binaan dalam pameran berskala regional, nasional, maupun internasional. Tetapi selama masa pandemi, kami menyesuaikan kembali jenis pembinaan promosi yang diberikan seperti mengikutsertakan mitra binaan pada pameran virtual, menyelenggarakan pameran secara mandiri dengan tetap menerapkan protokol kesehatan ketat seperti pada Pameran Gerai Angkasa di Lombok, menyediakan E-Katalog melalui situs www.geraiangkasa.ap1.co.id. Selain dari pada pembinaan promosi tersebut, kami juga memberdayakan para mitra melalui berbagai program pendidikan dan pelatihan.

Pada tahun pelaporan, kami mengadakan 6 jenis latihan yang diikuti oleh 80 mitra binaan dengan berbagai topik, seperti:1. Pelatihan pengembangan Mitra Binaan, berupa Pelatihan

Online Learning Markplus (SRG) dan Pelatihan Online Learning Mitra Binaan (SOC).

2. Pelatihan Mitra Binaan Naik Kelas dengan Sertifikasi, berupa pelatihan Sistem Jaminan Halal (BPN, JOG-YIA), Pelatihan Level Cita Rasa Kopi (BIK), Pelatihan Sertifikasi P-IRT (BDJ), dan Pelatihan Sertifikasi Merek (SOC).

PT Angkasa Pura I (Persero) provided coaching grants through coaching, education/training, internship, development and promotion to fostered partners. Generally, PT Angkasa Pura I (Persero) involved fostered partners in a regional, national, and international scale exhibitions. However during the pandemic, we readjusted the types of promotional coaching, such as involving fostered partners in virtual exhibitions, holding exhibitions independently by implementing strict health protocols such as Gerai Angkasa Exhibition in Lombok, providing E-Catalog through the website www.geraiangkasa.ap1.co.id. In addition to coaching in the form of promotion, we also empowered partners through various education and training programs.

In the reporting year, we conducted 6 types of capacity building training attended by 80 fostered partners on various topics, such as:1. Development Training for Fostered Partners in the form of

Markplus Online Learning Training (SRG) and Online Learning for Fostered Partners (SOC).

2. Training for Fostered Partners to advance to higher level with Certification in the form of Halal Assurance System training (BPN, JOG-YIA), Coffee Cupping Training (BIK), P-IRT Certification Training (BDJ), and Trademark Certification Training (SOC).

Penyaluran Dana Pembinaan Mitra Binaan (dalam ribuan Rupiah)Distribution of Fostered Partners Coaching Funds (in thousand of Rupiah)

JenisType

2020 2019 2018

Pendidikan/Pelatihan Education/Training

183.908 419.080 804.075

Promosi, Pameran, Pemasaran LainnyaPromotion, Exhibition, and Other Marketing

676.328 1.303.051 2.192.250

PemaganganApprenticeship

- 130.828 134.804

total 860.236 1.852.959 3.131.129

hiBah KePaDa Bumn Khususgrant to sPeCiaL soe

Hibah kepada BUMN Khusus merupakan kerjasama antara BUMN Pembina dengan BUMN yang telah ditunjuk oleh Kementrian BUMN dimana BUMN tersebut bergerak dalam bidang jasa keuangan yang khusus didirikan untuk pengembangan dan pemberdayaan perekonomian rakyat, program ini bertujuan untuk mempercepat dan meningkatkan profesionalisme dalam pengembangan dan pemberdayaan ekonomi mikro dan kecil.

Grant to Special SOE is a collaboration between the Fostering SOE and SOEs appointed by the Ministry of SOEs. The SOE is engaged in financial services specifically established for the development and empowerment of the people’s economy, this program aims to accelerate and increase professionalism in the development and empowerment of micro and small enterprises.

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tabel Penyaluran Dana Bina Lingkungan Sampai tahun 2020 (dalam ribuan Rupiah) Distribution of Community Development Program Fund in 2020 (in thousand Rupiah)

Jenis Bantuan Type of Assistance

2020 akumulasi hingga 2020 Accumulated

Realization Until 2020

2019

Bencana AlamNatural Disaster

7.037.103 15.194.403 317.898

Peningkatan dan Pelatihan Education and Training

10.126.337 64.518.832 7.378.864

Peningkatan Kesehatan Health Improvement

4.406.189 34.924.122 4.899.195

Sarana Umum Public Facilities

6.259.404 57.198.974 10.463.197

Sarana IbadahReligious Facilities

5.005.065 50.341.471 6.522.727

Pelestarian alam Nature Conservation

905.080 7.692.279 616.125

Bantuan sosial Social Assistance

2.185.069 33.574.275 9.458.178

Hibah pembinaan Coaching Grants

- 2.577.954 0

BUMN Peduli BUMN Peduli

- 10.428.993 0

total 35.924.248 276.451.303 39.656.184

Program Bina LingKunganCommunitY DeveLoPment Program [GRI 203-1]

Community development program includes community empowerment program focusing on community’s physical conditions and facilities. PT Angkasa Pura I (Persero) provided grants of Rp35,924,247,742 with an absorption capacity of 97.99% distributed to various sectors below:

Pada tahun 2020 hibah pembinaan khusus belum dapat dilaksanakan dikarenakan dana program kemitraan PT Angkasa Pura I (Persero) difokuskan untuk mengembangkan usaha para UMKM yang terdampak pandemi khususnya UMKM yang berada disekitar wilayah kerja PT Angkasa Pura I (Persero). Namun pada tahun 2019, PT Angkasa Pura merealisasikan program Hibah kepada BUMN Khusus yang bekerjasama dengan PT PNM, dimana dana hibah sebesar Rp 2.000.000.000,- diberikan kepada PT PNM untuk dapat digunakan sebagai biaya pengembangan UMKM dan juga penyaluran pinjaman lunak kepada mitra usaha Mekar PNM yang berjumlah 856 mitra yang berada di Bali, Surabaya dan Balikpapan.

Penyaluran hibah Kepada Bumn Khususgrant Distribution to soe


2019 2020

PT PNM 2.000.000.000 0

Total 2.000.000.000 0

Program bina lingkungan merupakan program pemberdayaan kondisi masyarakat, terutama yang terkait dengan keadaan dan fasilitas fisik dalam komunitas tersebut. PT Angkasa Pura I (Persero) memberikan bantuan senilai Rp35.924.247.742, dengan daya serap 97,99%, yang ditujukan untuk berbagai sektor di bawah ini:

In 2020, special coaching grant could not be implemented because PT Angkasa Pura I (Persero) partnership program funds were focused on developing SMEs affected by the pandemic, especially the ones around the work area of PT Angkasa Pura I (Persero). However, in 2019, PT Angkasa Pura realized the Grant program for Special SOE in collaboration with PT PNM, the Company disbursed grant of Rp2,000,000,000, - to PT PNM to be used as SME development fund and distributed soft loans to 865 fostered partners of PNM Mekar in Bali, Surabaya and Balikpapan

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PengemBangan inFrastruKtur Wisata tourism inFrastruCture DeveLoPment [GRI 203-1] Selama tahun 2020 PT Angkasa Pura I (Persero) juga membantu dalam pengembangan kawasan wisata dan sekitarnya, bantuan yang diberikan untuk pengembangan infrastruktur di kawasan wisata adalah sebesar Rp1.343.556.670 dengan rincian bantuan sebagai berikut :1. Toilet di Pantai Mawun dan Selong Belanak Rp275 juta.

2. Bantuan bak sampah Pantai Mawun dan Selong Belanak Rp275 juta.

3. Bantuan bak sampah di kawasan wisata Hutan Pinus Pengger Rp10 juta.

4. Pembuatan jembatan wisata Kaumfuar – Maras Sorido Biak Rp15 juta.

5. Bantuan tenda pariwisata di Balikpapan Rp17 juta.6. Pembelian pompa air submersible untuk daerah wisata sabado

Mansaifuar Adoki Rp10 juta.7. Pengadaan genset untuk Pantai Pulisan Rp6,1 juta.8. Bantuan kamar bilas dan bak sampah Pantai Manggar

Rp125.737.670.9. Bantuan pembangunan open theatre kawasan wisata Gunung

Pengger Rp53 juta.10. Bantuan pembangunan tempat wisata Pantai Yenyobo

Kampung Sorido Biak Rp100 juta.11. Bantuan sarana air bersih dan lain-lain kawasan wisata Bunaken

Rp83.379.000.12. Rehabilitasi ekosistem terumbu karang di kawasan wisata

Gunung Jae Lombok Rp55 juta.13. Transplantasi terumbu karang di kawasan wisata Samofa Biak

Rp50 juta.14. Transplantasi terumbu karang di Halong Ambon Rp100 juta.15. Pengembangan ekosistem terumbu karang di pesisir Pantai

Senggigi Rp168.340.000.

During 2020, PT Angkasa Pura I (Persero) has assisted the development of tourist areas and their surroundings, the assistance provided for infrastructure development in the tourist area was Rp1,343,556,670 with the following details:

1. Construction of toilets in Mawun beach and Selong Belanak beach of Rp275 million.

2. Provision of trash cans in Mawun beach and Selong Belanak beach of Rp275 million.

3. Provision of trash cans in the pine forest tourist area of Rp10 million.

4. Construction of Kaumfuar-Maras Sorido bridge tourist area in Biak of Rp15 million.

5. Provision of tourism tents in Balikpapan of Rp17 million. 6. Purchasing a submersible water pump for Sabado Mansaifuar

Adoki beach of Rp10 million7. Genset procurement in Pulisan Beach of Rp6.1 million.8. Construction of shower rooms and provision of trash cans in

Manggar beach of Rp125,737,670. 9. Construction of an open theater in Mount Pengger tourist area

of Rp53 million10. Construction of Yenyobo beach in Sorido village, Biak of Rp100

million11. Construction of clean water facility and other facilities in

Abunaken tourist area of Rp83,379,00012. Rehabilitation of coral reef ecosystem in Mount Jae tourist

area, Lombok of Rp55 million13. Transplantation of coral reefs in Samofa tourist area, Biak of

Rp50 million14. Coral reef transplantation in Halong, Ambon of Rp100 million15. Development of coral reef ecosystem on Senggigi coast of

Rp168,340,000

Beberapa proyek unggulan kami pada tahun 2020 yaitu:1. Pelayanan Kesehatan Keliling 2. Beasiswa Diploma III Prodi Kebandarudaraan

3. Perpustakaan Digital

We have several leading programs in 2020, namely: 1. Mobile Health Services 2. Scholarship of Diploma III of Airport Management Study

Program 3. Digital Library

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BANtUAN CSR LAINNYA other Csr assistanCes

1. Penghijauan di sekitar Bandara, pada tahun 2020 Bandara Sultan Hasanuddin merevitalisasi taman yag terdapat di area bandara yang sempat rusak karena dampak pembangunan pengembangan bandara tersebut. Revitalisasi yang dilakukan adalah penanam kembali pohon-pohon di area tersebut. Jumlah pohon yang ditanam sekitar 553 pohon dari jenis pohon Trembesi, Tabebuya dan Pule. Total dana CSR yang terealisasi untuk kegiatan ini adalah sebesar Rp58.359.400.

2. Pasar Murah dan Sembako Gratis di Sentani. Pada momen perayaan HUT PT Angkasa Pura I (Persero) tahun 2020 Kantor Cabang Sentani Melaksanakan Program Pasar Murah untuk masyarakat di sekitar bandara. Jumlah paket yang dijual adalah sebanyak 300 paket dengan isi paket adalah gula, minyak sayur, beras, dan kebutuhan pokok lainnya, dengan total nilai bantuan sebesar Rp38.244.000. Selain program Pasar Murah saat HUT PT Angkasa Pura I (Persero), pelaksanaan CSR lainnya adalah bantuan Sembako Gratis yang diberikan kepada 2 panti asuhan di sekitar Bandaara Sentani dengan bantuan berupa kebutuhan pokok bagi anak-anak penghuni panti asuhan tersebut, total biaya Rp39.681.000

Dana Dan Penghargaan FunDs anD aWarDs

Upaya kami membangun masyarakat melalui program PKBL mendapatkan apresiasi berupa penghargaan di bawah ini:

PenghargaanAwards

PenyelenggaraOrganizer

Penghargaan TOP CRS Awards 2020 “Bintang 4”TOP CSR Awards 2020 “4 Stars"

Majalah Top BusinessTop Business Magazine

Top Leader on CSR Commitment 2020Top Leader on CSR Commitment 2020

Majalah Top BusinessTop Business Magazine

Best PKBL for Indonesia CSRxPKBL Award 2020 dalam kategori “Transportation and Warehouse with Outstanding Program in Local Tourism Development Initiative”Best PKBL for Indonesia CSRxPKBL Award 2020 in category “Transportation and Warehouse with Outstanding Program in Local Tourism Development Initiative”

Majalah Warta EkonomiWarta Ekonomi Magazine

Berikut ini rekapitulasi dana kegiatan PKBL dan CSR.

Rekapitulasi Dana yang Digunakan untuk Kegiatan PKBL dan CSR (dalam ribuan Rupiah)recapitulation of funds used for Partnership and Community Development Program (PKBL) and Csr programs (in thousand Rupiah)

Program 2020 2019 2018

Program KemitraanPartnership Program

20.142.237 26.523.809 29.648.631

Program Bina LingkunganCommunity Development Program

35.924.247 39.656.183 34.734.956

Program CSRCSR Program

639.466 12.640.625 6.812.806

total 56.705.950 79.820.618 71.196.393

For the Company’s achievements in the community development through PKBL program, we received appreciation in the form of the following awards:

The following is a recapitulation of funds used for Partnership and Community Development Program (PKBL) and CSR programs.

1. Greening the airport. In 2020, Sultan Hasanuddin Airport revitalized the park in the airport area that was damaged due to the airport development impact. The revitalization was carried out through replanting trees in the area, a total of 533 trees were planted, consisting of Trembesi, Tabebuya, and Jelutong trees. Total realized CSR funds for the revitalization was Rp58,359,400.

2. Cheap Market and Free Staple Food Package in Sentani. To celebrate PT Angkasa Pura I (Persero) Anniversary in 2020, Sentani Branch Office conducted Cheap Market Program for the community around the airport. A total of 300 food packages was sold, the food packages contained sugar, vegetable oil, rice, and other basic foods with a total cost of Rp38,244,000. In addition to the Cheap Market Program during the Company’s Anniversary, another CSR program was Free Staple Food Package distributed to 2 orphanages around Sentani Airport. Total cost of free staple food packages for orphans in the orphanages was Rp39,681,000.

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PT Angkasa Pura I (Persero) membangun tata kelola perusahaan yang

mengedepankan integritas dengan menjaga keseimbangan dalam

aspek ekonomi, lingkungan dan sosial.

tata Kelola Keberlanjutan09



TaTa Kelola

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tata Kelola Keberlanjutan

TaTa Kelolasustainability governancePT Angkasa Pura I (Persero) builds corporate governance that

prioritizes integrity and maintains a balance in economic,

environmental and social aspects



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PT Angkasa Pura I (Persero) menerapkan kebijakan tata kelola keberlanjutan yang solid berdasarkan lima prinsip GCG (Good Corporate Governance), yaitu:

PT Angkasa Pura I (Persero) implements a solid sustainability governance based on the five principles of GCG (Good Corporate Governance), namely:

Kami percaya penerapan prinsip tata kelola ini menjadi dasar membangun perusahaan yang efektif, selain membangun kepercayaan para pemegang saham dan pemangku kepentingan lainnya.

Dalam kaitannya dengan tata kelola, kami juga menetapkan target yang jelas untuk mencapai transformasi perusahaan dalam bidang operasional, ekonomi, infrastruktur, kemitraan, lingkungan dan aspek lainnya.1. 2019: Strengthening business and portfolio (Memperkuat bisnis

dan portofolio).2. 2020: Growing the business and expand portfolio through

innovation. (Menumbuhkan bisnis dan mengembangkan portofolio melalui inovasi).

3. 2021: Maturing the business, organization and global network. (Mendewasakan bisnis, organisasi dan jaringan global).

4. 2022: Competitive, smart and sustainable company with best people. (Menjadi perusahaan yang kompetitif, cerdas dan berkelanjutan dengan orang-orang terbaik).

5. 2023: Connecting the world beyond airport operator with Indonesian experience. (Menjadi penghubung dunia yang lebih dari sekadar operator bandar udara dengan keunggulan layanan yang menampilkan keramahtamahan khas Indonesia).

Kami percaya bahwa transformasi ini hanya dapat terjadi dalam struktur tata kelola perusahaan yang baik dan ekselen. Untuk itu, kami senantiasa berkomitmen untuk membangun kebijakan dan sistem yang mendukung penerapan GCG secara penuh dalam setiap lini perusahaan.

We believe that the implementation of the governance principles is the basis for building an effective company, in addition to building the trust of shareholders and other stakeholders.

In terms of governance, PT Angkasa Pura I (Persero) also set clear targets to achieve corporate transformation in the operational, economic, infrastructure, partnership, environment and other services.

1. 2019: Strengthening business and portfolio.

2. 2020: Growing the business and expand portfolio through innovation.

3. 2021: Maturing the business, organization and global network.

4. 2022: Competitive, smart and sustainable company with best people.

5. 2023: Connecting the world beyond airport operator with Indonesian experience.

We believe that this transformation can only occur in a good and excellent corporate governance structure. For this reason, we are committed to building policies and systems to support the full implementation of GCG in all business lines.

transparansi/keterbukaanTransparency

AkuntabilitasAccountability

responsibilitas/pertanggungjawaban

Responsibility

Kemandirian/independensiIndependency

Kewajaran dan kesetaraan

Fairness

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MOTTO

MISI [GRI 102-16] MISSION [GRI 102-16]

VISI VISION[GRI 102-16] [OJK C.1]

Bangga Melayani Bangsa

1. Kami bangga melayani bangsa melalui layanan kebandarudaraan yang mendukung pergerakan bisnis untuk pertumbuhan ekonomi.

2. Kami bangga melayani masyarakat yang membutuhkan layanan kargo untuk pergerakan barang-barang mereka.

3. Kami bangga melayani keluarga-keluarga yang sedang berbagi suka dan duka ketika mereka saling berjumpa.

4. Kami bangga melayani bangsa!

Proud to Serve the Nation

1. We are proud to serve the nation through airport services that support business movements for economic growth.

2. We are proud to serve people who need cargo services for the movement of their goods.

3. We are proud to serve families who are sharing joy and sorrow when they meet each other.

4. We are proud to serve the nation!

Menjadi penghubung dunia yang lebih dari sekadar operator bandar udara dengan keunggulan layanan yang menampilkan keramahtamahan khas Indonesia.

Connecting the world beyond airport operator with indonesian experience.

1 memberikan layanan dengan standar keselamatan, keamanan, dan kenyamanan terbaik;

2 meningkatkan nilai pemangku kepentingan;

3. Menjadi mitra pemerintah dan penggerak pertumbuhan ekonomi;

4 Meningkatkan daya saing perusahaan melalui kreativitas dan inovasi;

5 Memberikan kinerja pelayanan bandar udara yang prima dalam memenuhi harapan stakeholder melalui pengelolaan sumber daya manusia yang unggul;

6 memberikan kontribusi positif pada kelestarian lingkungan.

1. Providing world class service in compliance with the best safety, security and comfort standards;

2. Improve stakeholder value;

3. Being a partner of the government and driving economic growth;

4. Improving the company’s competitiveness through creativity and innovation;

5. Providing excellent airport services in meeting stakeholders’ expectations through an outstanding human resource management;

6. Make a positive contribution to the environmental sustainability.

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NILAI-NILAI [GRI 102-16] VALUES [GRI 102-16]

Nilai-nilai budaya PT Angkasa Pura I (Persero) dirumuskan dalam kata “AKHLAK” berdasarkan Surat Keputusan Direksi Nomor KEP.DU.172/HK.01.01/2020 tentang Nilai-Nilai Utama (Core Values) di PT Angkasa Pura I (Persero). Perumusan AKHLAK tersebut dilaksanakan berdasarkan Surat Edaran Menteri BUMN Nomor SE-7/MBU/07/2020 tentang Nilai-Nilai Utama (Core Values) sumber Daya Manusia Badan Usaha Milik Negara tanggal 1 Juli 2020.

Nilai-Nilai Utama Perusahaan atau Core Values adalah prinsip dasar yang harus dimiliki oleh seluruh insan Angkasa Pura I dan menjadi acuan dalam berperilaku. Panduan Perilaku Nilai-nilai Utama Perusahaan adalah pedoman penerapan nilai-nilai utama perusahaan bagi insan Angkasa Pura I dalam perilaku keorganisasian.

Nilai-nilai Perusahaan yaitu aKhLaK, merupakan singkatan dan mempunyai arti sebagai berikut:

1. Amanah adalah memegang teguh kepercayaan yang diberikan, dengan panduan perilaku sebagai berikut:a. Memenuhi janji dan komitmen.b. Bertanggung jawab atas tugas, keputusan dan tindakan

yang dilakukan.c. Berpegang teguh kepada nilai moral dan etika.

2. Kompeten adalah terus belajar dan mengembangkan kapabilitas, dengan panduan perilaku sebagai berikut:a. Meningkatkan kompetensi diri untuk menjawab tantangan

yang selalu berubah.b. Membantu orang lain belajar.c. Menyelesaikan tugas dengan kualitas terbaik.

3. harmonis adalah saling peduli dan menghargai perbedaan.

a. Menghargai setiap orang apapun latar belakangnya.b. Suka menolong orang lain.c. Membangun lingkungan kerja yang kondusif.

4. Loyal adalah berdedikasi dan mengutamakan kepentingan Bangsa dan Negara, dengan panduan perilaku sebagai berikut:a. Menjaga nama baik sesama karyawan, pimpinan, BUMN

dan Negara.b. Rela berkorban untuk mencapai tujuan yang lebih besar.c. Patuh kepada pimpinan sepanjang tidak bertentangan

dengan hukum dan etika.

5. Adaptif adalah terus berinovasi dan antusias dalam menggerakkan ataupun menghadapi perubahan, dengan panduan perilaku sebagai berikut:a. Cepat menyesuaikan diri untuk menjadi lebih baik.b. Terus menerus melakukan perbaikan mengikuti

perkembangan teknologi.c. Bertindak proaktif.

6. Kolaboratif adalah membangun kerja sama yang sinergis, dengan panduan perilaku sebagai berikut:a. Memberi kesempatan kepada berbagai pihak untuk

berkontribusi.b. Terbuka dalam bekerja sama untuk menghasilkan nilai tambah.c. Menggerakkan pemanfaatan berbagai sumber daya untuk

tujuan bersama.

The cultural values of PT Angkasa Pura I (Persero) are formulated in the word “AKHLAK” based on Decree of the Board of Directors No.KEP.DU.172/HK.01.01/2020 concerning Core Values in PT Angkasa Pura I (Persero). The formulation of AKHLAK values was carried out based on the Circular of the Minister of State-Owned Enterprises No. SE-7/MBU/07/2020 concerning Core Values of Human Resources of State-Owned Enterprises dated July 1, 2020.

Core Values are the basic principles that must be owned by all personnel of Angkasa Pura (I and become a reference in behavior. The Code of Conduct for the Company’s Core Values is a guideline for the implementation of the Company’s core values for Angkasa Pura I personnel in organizational behavior.

The Company’s values, aKhLaK is an acronym for:

1. Amanah (Trust) means hold fast the trust given, with the behavioral guidelines as follows: a. Keep promises and commitments. b. Responsible for the tasks, decisions and actions performed.

c. Uphold moral and ethical values.

2. Kompeten (Competent) means continue to learn and develop capabilities, with the behavioral guidelines as follows: a. Improve self-competence to respond to ever-changing

challenges. b. Help others learnc. Complete tasks of the highest quality.

3. Harmonis (Harmonious) means mutual care and respect for differences. a. Respect everyone regardless of their background. b. Like to help others. c. Build a condusive work environment.

4. Loyal (Loyal) means dedicated to and prioritizing the interests of the nation and state, with the behavioral guidelines as follows: a. Maintain reputation of employees, the Board of Directors,

SOE and the State. b. Willing to sacrifice to achieve greater goals. c. Obey to the Board of Directors as long as it is not against

the law and ethics.

5. Adaptif (Adaptive) means continue to innovate and be enthusiastic in moving or facing change, with the behavioral guidelines as follows: a. Quickly adjust to be better. b. Make improvements continuously by keeping up

technological advancements c. Be proactive.

6. Kolaboratif (Collaborative) means build synergistic cooperation, with the behavioral guidelines as follows: a. Provide opportunities for various parties to contribute.

b. Be open in working together to generate added value. c. Mobilize the utilization of various resources for common

goals

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struKtur tata KeLoLa governanCe struCture [GRI 102-18]

PT Angkasa Pura I (Persero) memahami pentingnya tata kelola yang baik untuk membangun perusahaan yang solid, memampukan kami beroperasi dengan lebih efisien, dan mengelola risiko dengan baik demi kepentingan para pemegang saham serta pemangku kepentingan lainnya. Kami mempraktikkan prinsip-prinsip GCG (Good Corporate Governance) yaitu transparansi, akuntabilitas, tanggung jawab, kemandirian dan kewajaran dalam setiap aspek perusahaan, sesuai dengan:

1. Pedoman GCG Indonesia yang dikembangkan oleh Komite Nasional Kebijakan Governance (KNKG).

2. Prinsip-prinsip Corporate Governance untuk Stated Owned Company yang dikembangkan oleh Organization for Economic Co-operation and Development (OECD).

3. ASEAN Corporate Governance Scorecard.

Kami merancang berbagai kebijakan dan menerapkan GCG dalam struktur tata kelola kami, yang dilandasi oleh visi, misi dan nilai budaya perusahaan.

struKtur tata KeLoLa struKtur tata KeLoLa [GRI 102-18]PT Angkasa Pura I (Persero) understands the importance of good governance to build a solid company, enabling us to operate more efficiently, and manage risk well for the benefit of shareholders and other stakeholders. We employ the principles of GCG (Good Corporate Governance), namely transparency, accountability, responsibility, independence and fairness in each layer of the Company, in accordance with:

1. Indonesian GCG Guidelines developed by the National Committee on Governance Policies (KKNG).

2. Corporate Governance principles for State-Owned Company developed by Organization for Economic Co-operation and Development (OECD).

3. ASEAN Corporate Governance Scorecard.

We design various policies and implemen GCG in our governance structure based on the Company’s vision, mission and cultural values.

gooD CorPorate sustainaBiLitY

struKtur tata KeLoLa Perusahaan

struCture gooD CorPorate

governanCe

Proses gCg PROCESS OF GCG

• Komitmen terhadap penerapan tata kelola perusahaan yang baik secara berkelanjutan

• Pemegang Saham dan RUPS Pemilik Modal

• Dewan Komisaris• Direksi• Pengungkapan informasi dan transparansi

• Commitment to the implementation of good corporate governance on an ongoing basis

• Shareholders and Shareholders’ General Meeting of Shareholders

• Board of Commissioners• Board of Directors• Information disclosure and transparency

Regulasi Regulation Infrastruktur | InfrastructureBest Practices Best Practices

Prinsip gCg GCG PrincipleTransparency Accountability Responsibility Independency Fairness

Organ Utama Main Organ Organ Pendukung Supporting Organs

• Rapat Umum Pemegang Saham General Meeting Shareholders• Dewan Komisaris Board of Commissioners• Direksi Board of Directors

• Organ Pendukung Dewan Komisaris Sekretaris Dewan Komisaris, Komite Audit, Komite

Nominasi & Remunerasi dan Komite Risiko Usaha & GCG Organs Supporting the Board of Commissioners Secretary to the Board of Commissioners, Audit

Committee, Nomination & Remuneration Committee, Business Risk Committee, and GCG

• Organ Pendukung Direksi Sekretaris Perusahaan, Komite Manajemen Risiko, Unit

Internal Audit, Risk Management & Corporate Planning, Other Work Units

Supporting organs Board of Directors The Corporate Secretary, Risk Management Committee,

Internal Audit Unit, Risk Management & Corporate Planning, Other Work Units

Visi Vission Misi Mission Nilai Budaya Perusahaan Corporate Cultural Values

Komitment gCg GCG Commitments

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Tata kelola PT Angkasa Pura I (Persero) dibangun sesuai dengan UU No. 40 tahun 2007 tentang Perseroan Terbatas (UU PT), dengan tiga organ utama perusahaan yaitu RUPS (Rapat Umum Pemegang saham), Dewan Komisaris dan Direksi.

PT Angkasa Pura I (Persero) implements good corporate governance in accordance with Law No. 40 of 2007 concerning Limited Liability Companies with three main organs, namely General Meeting of Shareholders (GMS), the Board of Commissioners, and the Board of Directors.

RUPS menjadi forum di mana pemegang saham dapat mewujudkan kewenangan mereka untuk mendapatkan keterangan mengenai perusahaan dari Dewan Komisaris dan Direksi. Dalam forum yang sama, mereka dapat menyampaikan masukan, menetapkan kebijakan perusahaan serta melakukan pengambilan keputusan. RUPS diadakan paling tidak satu kali setahun, berupa RUPS Tahunan, untuk membahas laporan tahunan, rencana kerja serta anggaran perusahaan. Di luar RUPS Tahunan dapat diadakan RUPS Luar Biasa yang diselenggarakan menurut kebutuhan, sesuai dengan ketentuan yang berlaku. Berikut adalah wewenang RUPS:

1. Memberikan persetujuan atas RJPP dan RKAP.

2. Menetapkan perhitungan alokasi laba Perusahaan untuk:a. Dividen kepada Pemegang Saham.b. Cadangan.c. Program Kemitraan dan Bina Lingkungan (PKBL).

3. Mengangkat dan memberhentikan Direksi dan Dewan Komisaris.

4. Menetapkan target kinerja masing-masing Direksi dan Dewan Komisaris.

5. Melakukan penilaian kinerja secara kolektif maupun individu atas Direksi dan Dewan Komisaris.

The General Meeting of Shareholders (GMS) is a forum where shareholders can exercise their authority to obtain information about the Company from the Board of Commissioners and the Board of Directors. In GMS, they can provide input, set company policies and make decisions. GMS is held at least once a year, in the form of an Annual GMS to discuss annual report, work plan and company budget. In addition to the Annual GMS, Extraordinary GMS held at any time deemed necessary, in accordance with applicable regulations. The GMS has the following authorities:

1. To approve the Long-Term Company Plan (RJPP) and the Company’s Work Plan and Budget (RKAP).

2. To determine allocation of profit utilization for: a. Dividens to shareholders. b. Reserves.c. Partnership and Community Development Program (PKBL).

3. To appoint and dismiss the Board of Commissioners and the Board of Directors.

4. To evaluate performance of the Board of Commissioners and Board of Directors.

5. To conduct collective and individual Performance Assessment of the Board of Commissioners and the Board of Directors.

Rapat Umum Pemegang Sahamgeneral meeting of shareholders

Dewan KomisarisBoard of Commissioner

DireksiBoard of Director

Organ Pendukungsupporting organ

• Sekretaris Dewan Komisaris Board of Commissioner Secretary

• Komite AuditAudit Committee

• Komite Risiko Usaha dan GCGRisk Management Committee and GCG

• Komite Nominasi dan RemunerasiNomination and Remuneration Committee

Komite Manajemen Risikorisk management Committee

• Sekretaris Perusahaan Corporate secretary

• Internal AuditInternal audit

• ManajemenManagement

raPat umum Pemegang saham (ruPs)generaL meeting oF sharehoLDers (gms)

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6. Menetapkan auditor eksternal untuk melakukan audit atas laporan keuangan Perusahaan.

7. Menetapkan remunerasi Direksi dan Dewan Komisaris.

8. Menetapkan jumlah maksimum jabatan Dewan Komisaris yang boleh dirangkap oleh seorang Dewan Komisaris.

9. Menetapkan jumlah maksimum jabatan Dewan Komisaris yang boleh dirangkap oleh Direksi pada Anak Perusahaan.

10. Mendelegasikan kewenangan kepada Dewan Komisaris dan Direksi.

11. Membubarkan atau melikuidasi Perusahaan.

DeWan KomisarisBoarD oF Commissioners

Dewan Komisaris merupakan organ perusahaan yang melakukan pengawasan atas tanggung jawab Direksi dalam mengoperasikan perusahaan sesuai Anggaran Dasar dan rencana kerja perusahaan. Selain itu, Dewan Komisaris memberi nasihat pada Direksi dan menetapkan kebijakan termasuk kebijakan dalam topik ekonomi, lingkungan dan sosial.

Agar dapat melakukan fungsi pengawasan dengan independen dan terhindar dari benturan kepentingan, kami menerapkan berbagai kriteria seperti:1. Dewan Komisaris tidak memiliki hubungan keluarga sedarah

atau hubungan karena perkawinan sampai dengan derajat ketiga, baik menurut garis lurus maupun garis ke samping, atau hubungan semenda (menantu atau ipar) dengan anggota Direksi dan/atau anggota Dewan Komisaris yang lain.

2. Dewan Komisaris tidak diperkenankan memangku jabatan rangkap sebagai anggota direksi pada BUMN, BUMD, BUMS, dan jabatan lainnya sesuai dengan ketentuan perundang-undangan.

3. Dewan Komisaris adalah memiliki integritas yang tinggi, memahami masalah Manajemen perusahaan, dan memiliki pengetahuan yang memadai di bidang usaha PT Angkasa Pura I (Persero).

Dalam melaksanakan tugasnya, Dewan Komisaris didukung oleh Organ Pendukung Dewan Komisaris, sesuai dengan Sesuai dengan Peraturan Menteri Negara BUMN Nomor: PER-09/MBU/2012 tentang Penerapan Tata Kelola Perusahaan yang Baik pada BUMN dan Peraturan Menteri Negara BUMN Nomor: PER-12/MBU/2012. Organ-organ pendukung tersebut adalah Sekretaris Dewan Komisaris, Komite Audit serta Komite Risiko Usaha dan GCG.

6. To appoint an External Auditor to audit theCompany’s financial statements.

7. To set the remuneration of the Board of Commissioners and the Board of Directors.

8. To determine the maximum number of Commissioners positions that may be held by a Board of Commissioners.

9. To determine the maximum number of the Board of Commissioner positions that may be held by a Board of Director in a Subsidiary.

10. To delegate authorities to the Board of Commissioners and the Board of Directors.

11. To dissolve or liquidate the Company.

The Board of Commissioners is a corporate organ that is responsible for supervising the Board of Directors in terms of Company operations in accordance with the Articles of Association and the Company’s work plan. In addition, the Board of Commissioners is responsible for advising the Board of Directors and establishing policies including on economic, environmental and social issues.

In order to perform the supervisory function independently and avoid conflicts of interest, we apply various criteria such as:

1. The Board of Commissioners does not have blood relationship or relationship by marriage up to the third degree, either in a straight line or side line, or a familial descent (son/daughter or brother/sister in law) with other members of the Board of Commissioners and/or members of the Board of Directors.

2. The Board of Commissioners is prohibited to serve in concurrent positions as the member of the Board of Directors in State-Owned Enterprises, Local Government Owned Enterprises, Private Enterprises, and other positions in accordance with the provisions of laws and regulations.

3. The Board of Commissioners must meet the criteria of having high integrity, understanding the Company’s management issues, and having sufficient knowledge in the business field of PT Angkasa Pura I (Persero).

In carrying out its duties, the Board of Commissioners is supported by supporting organs in accordance with the SOE Ministerial Regulation No. PER-09/MBU/2012 concerning Implementation of Good Corporate Governance in SOEs and SOE Ministerial Regulation No. PER-12/MBU/2012. The Supporting Organs constiture Secretary of the Board of Commissioners, Audit Committee and Business Risk and GCG Committee.

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DireKsiBoarD oF DireCtors

Direksi merupakan organ perusahaan yang diberi tanggung jawab untuk melaksanakan pengurusan PT Angkasa Pura I (Persero) sesuai rencana dan anggaran yang telah ditetapkan, serta memastikan pencapaian tujuan dan kinerja Perusahaan. Direksi juga mewakili perusahaan baik di dalam maupun di luar pengadilan, sesuai dengan ketentuan Anggaran Dasar. Direksi menjalankan perusahaan dengan profesional, mematuhi peraturan perundangan yang berlaku, serta menerapkan prinsip tata kelola perusahaan yang baik, yaitu transparansi, kemandirian, akuntabilitas, pertanggungjawaban, serta kewajaran. Beberapa kriteria yang harus dimiliki Direksi adalah:1. Tidak pernah dihukum karena melakukan tindak pidana yang

merugikan keuangan negara.2. Tidak memiliki hubungan keluarga sedarah atau hubungan

karena perkawinan sampai dengan derajat ketiga, baik menurut garis lurus maupun garis ke samping, atau hubungan semenda (menantu atau ipar) dengan anggota Dewan Komisaris dan/atau anggota Direksi yang lain.

3. Tidak merangkap jabatan pada BUMN, BUMD, BUMS dan jabatan lainnya yang dapat menimbulkan benturan kepentingan.

4. Orang-orang yang cakap, memiliki pengetahuan, pengalaman dan kompetensi serta memahami masalah-masalah manajemen perusahaan.

Dalam melaksanakan tugasnya, Direksi dibantu oleh Organ Pendukung Direksi, sesuai dengan Peraturan Menteri Negara BUMN Nomor: PER-09/MBU/2012 tentang Penerapan Tata Kelola Perusahaan yang Baik pada BUMN.

Termasuk dalam tugas direksi adalah membuat kebijakan dan keputusan di bidang ekonomi, lingkungan dan sosial, dengan persetujuan dan arahan dari Dewan Komisaris.[GRI 102-18] Direksi juga bertanggung jawab untuk melakukan evaluasi terhadap rencana kerja yang diajukan oleh setiap unit kerja, untuk proses persetujuan dari Dewan Komisaris, dan selanjutnya diajukan pada Kementerian BUMN. [GRI 102-26]

PeneraPan gCggCg imPLementation

Komitmen kami dalam menerapkan GCG didasari dengan berbagai prakarsa dan pedoman untuk mendukung struktur tata kelola PT Angkasa Pura I (Persero), seperti:1. Pedoman Tata Kelola Perusahaan (Code of Corporate Governance)2. Pedoman Etika Perusahaan (Code of Conduct).3. Pedoman Tata Laksana Kerja Direksi dan Dewan Komisaris

(Board Manual).4. Piagam Komite Audit.

The Board of Directors is the Company’s organ that is authorized and fully responsible for the Company’s management in accordance with the predetermined plans and budgets, as well as ensuring the achievement of the Company’s goals and performance. The Board of Directors also represents the Company, both inside and outside the court in accordance with the provisions of the Articles of Association. The Board of Directors shall run the Company professionally, comply with applicable laws and regulations, and implement the principles of good corporate governance, namely transparency, independence, accountability, responsibility and fairness. The Board of Directors shall meet the following criteria: 1. The Board of Directors has never been convicted for committing

a crime that harms the state’s finance; 2. The Board of Directors does not have blood relationship or

relationship by marriage up to the third degree, either in a straight line or side line, or a familial descent (son/daughter or brother/sister in law) with other members of the Board of Commissioners and/or members of the Board of Directors.

3. The Board of Directors does not hold concurrent positions in State-Owned Enterprises, Regional-Owned Enterprises, Private Enterprises and other positions that may generate a conflict of interest.

4. The Board of Directors shall be capable, have adequate knowledge, experience, and competence as well as understand the Company’s management issues.

In carrying out its duties, the Board of Directors is assisted by supporting organs in accordance with the SOE Ministerial Regulation No. PER-09/MBU/2012 concerning Implementation of Good Corporate Governance in SOEs.

The duties of the Board of Directors are making policies and decision in the economic, environmental and social fieldss, with the approval and direction of the Board of Commissioners [GRI 102-18]. The Board of Directors is also responsible for evaluating the work plan submitted by all work units to be approved by the Board of Commissioners and is submitted to the Ministry of SOEs. [GRI 102-26]

The Company is committed to implementing GCG based on various initiatives and guidelines to support the governance structure of PT Angkasa Pura I (Persero), such as: 1. Code of Corporate Governance.2. Code of Conduct .3. The Board Manual of the Board of Directors and the Board of

Commissioners.4. Audit Committee Charter.

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5. Piagam Internal Audit.6. Perjanjian Kerja Bersama.7. Pedoman Pengendalian Gratifikasi.8. Pedoman Sistem Pelaporan Pelanggaran (Whistle Blowing System).9. Pedoman Laporan Harta Kekayaan Penyelenggara Negara

(LHKPN).10. Kebijakan-kebijakan Perseroan dan Standard Operating

Procedure (SOP).

Seluruh pedoman ini dievaluasi secara berkala, baik materi maupun penerapannya, untuk memastikan bahwa pelaksanaannya selaras dengan kebutuhan dan perkembangan perusahaan. Kami melakukan sosialisasi pedoman-pedoman ini pada seluruh insan PT Angkasa Pura I (Persero), dari Dewan Komisaris, Direksi hingga seluruh karyawan, demi memastikan pelaksanaannya.

KoDe etiK PerusahaanCoDe oF ConDuCt [GRI 102-16]

PT Angkasa Pura I (Persero) menerapkan standar perilaku dan relasi, yang mengatur hubungan antara perusahaan dan karyawan, serta hubungan antar karyawan. Selain memberikan tuntunan moral, kode etik perusahaan ini juga menjadi pedoman dalam pengambilan keputusan dalam operasional perusahaan sehari-hari. Kami menuangkan topik-topik berikut ini dalam Pedoman Etika Perusahaan yang diatur dalam Keputusan Bersama Direksi dan Dewan Komisaris PT Angkasa Pura I (Persero) Nomor KEP.111/OM.04/2019 dan Nomor KEP.03/DK.API/2019 tentang Pedoman Etika Perusahaan (Code of Conduct):1. Etika usaha.2. Tata perilaku.3. Penanganan benturan kepentingan.

5. Internal Audit Charter 6. Collective Labour Agreement 7. Guidelines for Gratification Control8. Whistle Blowing System Guidelines 9. State Official Wealth Report (LHKPN) Guidelines

10. Company policies and Standard Operating Procedure (SOP)

The Company regularly evaluates all of these guidelines, both in terms of material and implementation, to ensure that the implementation is in line with the Company’s needs and development. We have socialized these guidelines to all personnel of PT Angkasa Pura I (Persero), including the Board of Commissioners, the Board of Directors, and the Company’s employees to ensure its implementation.

PT Angkasa Pura I (Persero) implements standards of behavior and relationships to regulate the relationship between the company and employees, and between the employees. In addition to providing moral guidance, the Company’s code of conduct also provides guidance in decision making in the day-to-day operations. We cover the following topics in the Company’s Code of Conduct regulated in a Joint Decree of the Board of Directors and Commissioners of PT Angkasa Pura I (Persero) No. KEP.111/OM.04/2019 and No. KEP.03/DK.API/2019 concerning Code of Conduct.

1. Business Ethics 2. Code of Conduct3. Handling of Conflict of Interest

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Etika usaha mengatur topik-topik terkait:1. Komitmen terhadap Pemegang Saham.2. Kepatuhan terhadap peraturan perundangundangan.3. Keterbukaan informasi.4. Hubungan Perusahaan dengan pegawai dan tenaga kerja diluar

pegawai di Perusahaan, pengguna jasa, Pemerintah, mitra usaha, penyedia barang/jasa, kreditur, Anak Perusahaan dan Perusahaan patungan, hubungan industrial.

5. Tanggung jawab sosial kepada masyarakat.6. Keselamatan, kesehatan dan lingkungan kerja.7. Pelestarian Lingkungan Hidup.8. Hak Kekayaan Intelektual (HAKI).9. Sistem Teknologi Informasi dan Komunikasi.10. Penyimpanan dokumen.11. Pencatatan dan pelaporan keuangan.

Sedangkan tata perilaku memuat kajian perilaku yang diharapkan dari setiap insan PT Angkasa Pura I (Persero):1. Tata perilaku Dewan Komisaris.2. Tata perilaku Direksi.3. Tata perilaku Insan Perusahaan.

Berbagai upaya penegakan Pedoman Etika Perusahaan ini kami lakukan demi terlaksananya kode etik dalam PT Angkasa Pura I (Persero), seperti:1. Membangun Badan Pertimbangan Kepegawaian (BPK) dan

Panitia Pembinaan dan Pemeriksaan Pelanggaran Disiplin Pegawai (P4DP) yang berfungsi untuk melakukan pemeriksaan terhadap pelanggaran disiplin human capital Perusahaan.

2. Mendorong setiap insan PT Angkasa Pura I (Persero) untuk melaporkan kecurigaan maupun pelanggaran terhadap Pedoman Etika Perusahaan.

3. Menerapkan sanksi-sanksi, dari disiplin ringan, sedang, hingga disiplin berat dan pemberhentian pada karyawan yang melakukan pelanggaran kode etik perusahaan.

sistem PeLaPoran PeLanggaran WhistLeBLoWing sYstem [GRI 102-17]

Komitmen kami untuk pelaksanaan GCG diwujudkan dengan menetapkan sistem pelaporan pelanggaran atau WBS (whistleblowing system) untuk pencegahan dan menjadikan PT Angkasa Pura I (Persero) sebagai perusahaan bebas fraud, korupsi dan gratifikasi. Sistem pelaporan pelanggaran membantu mendorong terwujudnya PT Angkasa Pura I (Persero) sebagai perusahaan yang berwibawa dan dipercaya.

Sistem pelaporan pelanggaran ini juga merupakan mekanisme di mana PT Angkasa Pura I (Persero) mendapatkan input dan saran dari para pemangku kepentingan, baik internal maupun eksternal, mengenai perilaku yang tidak etis. Dalam memproses dugaan pelanggaran, kami mengedepankan integritas dan menjamin kerahasiaan pelapor

The Business Ethics contains the following topics: 1. Commitments to Shareholders. 2. Compliance with laws and regulations. 3. Information disclosure. 4. Company relations with employees and nonemployee work

force in the Company, service users, government, business partners, suppliers of goods/services, creditors, subsidiaries and joint ventures, and industrial relations.

5. Social responsibility to the community. 6. Safety, health, and work environment.7. Environmental Conservation. 8. Intellectual Property Rights (IPR). 9. Information and Communication Technology System. 10. Document storage. 11. Financial recording and reporting.

Whereas the Code of Conduct contains assessment of the expected behavior of all personnel of PT Angkasa Pura I (Persero): 1. Code of Conduct of the Board of Commissioners;2. Code of Conduct of the Board of Directors; 3. Code of Conduct of the Company’s Employees.

We have made various efforts to uphold the Company’s Code of Conduct for the sake of the implementation of Code of Conduct in PT Angkasa Pura I (Persero), such as: 1. Establishing the Employment Advisory Board (BPK) and

Committee for Supervision and Investigation of Employee Disciplinary Violations (P4DP) which serves to conduct an examination of violations of the Company’s human capital discipline.

2. Encouraging all personnel of PT Angkasa Pura I (Persero) to report suspicion or violation of the Company’s Code of Conduct.

3. Imposing sanctions, from mild, moderate, to severe discipline and dismissal of employees who violate the Company’s Code of Conduct.

Our commitment to GCG implementation is manifested by establishing a whistleblowing system (WBS) for prevention and making PT Angkasa Pura I (Persero) a fraud, corruption and gratification free company. The whistleblowing system helps promote the realization of PT Angkasa Pura I (Persero) as an authoritative and trusted company.

The Whistleblowing system is a mechanism by which PT Angkasa Pura I (Persero) obtains input and suggestions from stakeholders, both internal and external, regarding unethical behavior. In processing suspected violations, we prioritize integrity and ensure the confidentiality of the whistleblower and the reported. We also

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maupun pihak yang dilaporkan. Kami juga memastikan bahwa pelapor tidak dikenai sanksi atau mendapat ancaman apapun atas laporannya.

Untuk pihak eksternal, sosialisasi sistem WBS ini dilakukan melalui website kami yaitu www.wbs.ap1.co.id, dan pelaporan pelanggaran juga dapat dilakukan melalui website tersebut. Sedangkan bagi pihak internal, sosialisasi kami lakukan bersamaan dengan sosialisasi Pedoman Etika Perusahaan.

Sistem pelaporan pelanggaran kami ditangani oleh Tim Pengelola WBS yang terdiri dari:

Susunan AnggotaMember Structure

Kedudukan dalam timPosition in Team

PengarahAdvisory


PengawasSupervisor


Penanggung JawabPerson in Charge

Pelaksanaexecutive

VP Compliance and Risk Management KetuaHead

Compliance Senior Management Wakil KetuaDeputy Head

Compliance Officer Administrator

Tim kami menindaklanjuti berbagai pengaduan seperti:1. Penyalahgunaan fasilitas perusahaan.2. Pengancaman.3. Penyelewengan uang perusahaan.4. Penyalahgunaan jabatan untuk kepentingan pribadi atau

golongan atau kepentingan lain di luar Perusahaan.5. Penggelapan aset Perusahaan.6. Penerimaan, pemberian dan permintaan gratifikasi.7. Pelanggaran etika dan perbuatan asusila.8. Pembocoran rahasia Perusahaan.9. Pemerasan.10. Pencurian.11. Penipuan.12. Kecurangan.13. Pelanggaran disiplin.14. Benturan kepentingan.15. Korupsi.16. Kolusi.17. Nepotisme.

Berikut ini adalah alur sistem pelaporan pelanggaran dan penanganan aduannya.

Our team follows up various complaints, such as: 1. The misuse of company facilities. 2. Threatening. 3. Misappropriation of company money.4. Abuse of office for personal or group interest or other interests

outside the company.5. Embezzlement of company assets.6. Reception, grant and request of gratification.7. Ethics violations and sexual misconduct.8. Leaking company’s confidential information.9. Extortion.10. Thievery.11. Scam.12. Fraudulence. 13. Disciplinary violation.14. Conflicts of interest.15. Corruption.16. Collusion.17. Nepotism.

The following is the flow of whistleblowing system and complaint handling.

ensure that whistleblowers are not subject to sanctions or receive any threats for their reports.

For external parties, the socialization of the WBS system was carried out through the Company’s website: www.wbs.ap1.co.id, and reporting of violations can also be made through the website. While the socialization for internal parties was carried out together with the socialization of the Company’s Code of Conduct.

Our Whistleblowing system was handled by WBS Management Team consisting of:

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antiKoruPsi Dan antigratiFiKasianti-CorruPtion anD anti gratiFiCation

The Company supports anti-corruption and anti gratification movement proclaimed by the government by realizing various policies and work systems. We believe that the anti-corruption and anti gratification commitment will generate smooth operation and support the business continuity of PT Angkasa Pura I (Persero). We provide policies related to anti-corruption and fraud outlined in:

1. Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.09/PG.02/2018 concerning the Guidelines for Gratification Control.

2. Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.69/PG.01/2018 concerning the Guidelines for the Whistleblowing System as amended by Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.212/HK.

tim Pengelola Whistle Blowing system Whistleblowing system management team

Admin Admin

Pelaksanaan Implementation

Verifikasi Data dan Analisa 4W1H Data Verification and Analysis 4W1H

Proses penelitian awal dan membuat laporan hasil penelitian awal

The initial research process andmaking the initial research report

MULAISTART

Mengisi Formulir PelanggaranFilling in the violation Form

wbs.apl.co.id

Direktur UtamaPresident Director

P4DPSumber Daya

Manusiahuman Capital

Pemegang Saham

Shareholders

Jika terlapor adalah pegawai organik • Melaksanakan pemeriksaan dan

memutuskan sanksi sesuai kebutuhan.• Menyampaikan laporan hasil pemeriksaan

kepada Direktur sumber daya manusia dan umum untuk diteruskan kepada Direktur utama.

if reported is an organic employee• Carrying through inspections and decide

sanctions according to provisions.• Submitting the audit report to the Director

of Human Resources and General to be forwarded to the President Director.

Jika terlapor adalah PKWt, PKWtt, gugus tugas, outsourcing• Melaksanakan pemeriksaan sesuai

ketentuan.• Jika terlapor adalah PKWT, PKWTT, Gugus

Tugas proses sesuai kontrak.• Jika terlapor adalah Outsourcing diteruskan

kepada Perusahaan penyedia jasa.If Reported Is PKWt, PKWtt, assignment, Outsourcing• Carrying through checks in accordance with

the provisions.• If the reported is PKWT. PKWT, Task Force

according to contract.• If the reported is outsourcing that is

forwarded to the Service Provider Company.

Jika terlapor adalah Direksi atau Dewan Komisaris• Melaksanakan pemeriksaan sesuai

ketentuan.If Reported Is the Board of Directorsor Board Of Commissioners• Carrying out inspections according to the

provisions.

Dukungan kami terhadap gerakan antikorupsi dan antigratifikasi yang dicanangkan pemerintah kami wujudkan dengan berbagai kebijakan dan sistem kerja untuk mendukungnya. Kami percaya komitmen antikorupsi dan antigratifikasi ini akan menciptakan kelancaran dan mendukung kelangsungan usaha PT Angkasa Pura I (Persero). Berbagai kebijakan antikorupsi dan fraud ini kami tuangkan dalam:

1. Keputusan Direksi PT Angkasa Pura I (Persero) Nomor KEP.09/PG.02/2018 tentang Pedoman Pengendalian Gratifikasi.

2. Keputusan Direksi PT Angkasa Pura I (Persero) Nomor KEP.69/PG.01/2018 tentang Pedoman Sistem Pelaporan Pelanggaran (Whistle Blowing System) sebagaimana telah diubah dengan Keputusan Direksi PT Angkasa Pura I (Persero) Nomor KEP.212/HK.01.01/2019 tentang Perubahan Atas Keputusan Direksi

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PT Angkasa Pura I (Persero) Nomor KEP.69/PG.01/2018 tentang Pedoman Sistem Pelaporan Pelanggaran (Whistle Blowing System) PT Angkasa Pura I (Persero).

3. Keputusan Direksi PT Angkasa Pura I (Persero) Nomor KEP.DU.197/OM.07/2020 tentang Pedoman Laporan Harta Kekayaan Penyelenggara Negara.

4. Keputusan Direksi PT Angkasa Pura I (Persero) Nomor KEP.DU.190/HK.01/2020 tentang Pedoman Sistem Manajemen Anti Penyuapan.

Untuk memastikan penerapan inisiatif antikorupsi dan antigratifikasi ini, PT Angkasa Pura I (Persero) membangun Sistem Pengendalian Internal yang terdiri dari:1. Pengendalian keuangan, yang merupakan upaya pengawasan

agar investasi, alokasi biaya dan perolehan laba berjalan sesuai dengan rencana perusahaan.

2. Pengendalian operasional, yang ditujukan untuk memastikan efektivitas dan efisiensi seluruh kegiatan operasional.

Termasuk dalam sistem pengendalian internal ini adalah:1. Fungsi pengawasan oleh manajemen.2. Pengembangan kultur pengendalian.3. Pemisahan fungsi operasional.4. Kegiatan pengendalian internal. 5. Perbaikan kualitas audit.

Dalam melaksanakan tugasnya memastikan efektivitas penerapan GCG dan sistem pengendalian internal, Direktur Utama PT Angkasa Pura I (Persero) dibantu oleh Unit Audit Internal yang langsung bergerak dan bertanggung jawab pada Direktur Utama. Di samping itu, kami membangun Compliance Department dengan unit khusus Legal and Compliance Unit, sebagai penanggung jawab penerapan kebijakan dan sistem antikorupsi dalam PT Angkasa Pura I (Persero).

Kami mengomunikasikan kebijakan dan penerapan sistem antikorupsi pada karyawan melalui sosialisasi Pedoman Etika Perusahaan. Di samping itu, setiap calon pegawai PT Angkasa Pura I (Persero) diwajibkan untuk menandatangani pernyataan persetujuan untuk patuh pada setiap peraturan Perusahaan, termasuk di antaranya Pedoman Etika Perusahaan.

Pelatihan dan komunikasi antikorupsi dalam PT Angkasa Pura I (Persero) sepanjang tahun 2020 adalah sebagai berikut:1. Edaran larangan menerima gratifikasi saat Hari Raya.

2. Pelatihan Sistem Manajemen Anti Penyuapan Batch 1 .3. Sosialisasi Sistem Manajemen Anti Penyuapan di lingkungan

Kantor Pusat dan melalui situs resmi PT Angkasa Pura I (Persero).

4. Penyampaian materi antikorupsi di setiap bandara kantor cabang.

01.01/2019 concerning Amendments to the Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.69/PG.01/2018 concerning the Guidelines for the Whistleblowing System in PT Angkasa Pura I (Persero).

3. Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.DU.197/OM.07/2020 concerning the Guidelines for State Official Wealth Report.

4. Decree of the Board of Directors of PT Angkasa Pura I (Persero) No. KEP.DU.190/HK.01/2020 concerning the Guidelines for Anti-Bribery Management Systems.

To ensure the implementation of this anti-corruption and anti gratification initiative, PT Angkasa Pura I (Persero) implement Internal Control System consisting of: 1. Financial control, which is a supervision effort so that

investment, cost allocation, and profitability run according to the Company’s plans;

2. Operational control, which is aimed at ensuring the effectiveness and efficiency of all operational activities.

The activities of Internal Control System include: 1. Supervisory function by management.2. Development of a control culture. 3. Separation of operational function4. Internal control activity. 5. Audit quality improvement.

In carrying out its duties to ensure the effectiveness of GCG implementation and internal control system, the President Director of PT Angkasa Pura I (Persero) is assisted by an Internal Audit Unit engaged and responsible directly to the President Director. In addition, we establish Compliance Department with a special Legal and Compliance Unit, which is responsible for the implementation of anti-corruption policies and systems in PT Angkasa Pura I (Persero).

We have been communicated anti-corruption system policies and implementation to employees through the socialization of the Company’s Code of Conduct. In addition, all prospective employees of PT Angkasa Pura I (Persero) were required to sign a statement to adhere to the applicable regulations at PT Angkasa Pura I (Persero), including the Company’s Code of Conduct.

Anti-corruption training and communication within PT Angkasa Pura I (Persero) throughout 2020 are as follows:1. Circular on the prohibition of receiving gratuities during Eid

Al-Fitr.2. Anti-Bribery Management System Training Batch 1.3. Dissemination of Anti-Bribery Management System within the

Head Office and through the official website of PT Angkasa Pura I (Persero).

4. Delivery of anti-corruption materials at respective airport branch office.

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Men

gem

bang

kan

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atan

dan

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an K

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ation

al H

ealth

and

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onom

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Men

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aan

Mas

yara

kat

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ncin

g Co

mm

unity

Wel

fare

Men

gem

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kan

Laya

nan

yang

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elen

Deliv

erin

g Ex

celle

nt S

ervi

ce

Tata

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ola

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rlanj

utan

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stai

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lity

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ntan

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pora

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epor

t

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an

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ronm

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tain

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Berikut ini informasi mengenai komunikasi dan pelatihan antikorupsi dalam PT Angkasa Pura I (Persero): [GRI 205-2]

Komunikasi antikorupsi Berdasarkan Wilayah anti-Corruption Communication By region


telah dikomunikasikan oleh organisasi mengenai kebijakan

dan prosedur anti-korupsiHave been communicated by

the organization regarding anti-corruption policies and

procedures

telah mengikuti pelatihan anti korupsi

Have been communicated by the organization regarding

anti-corruption policies and procedures

Kantro PusatHead Office

581 100 0 0


578 100 0 0


355 100 0 0

Bandara Sultan Hasanudin - MakassarSultan Hasanuddin Airport - Makassar

234 100 0 0

Bandara SAMS Sepinggan - BalikpapanBandara SAMS Sepinggan - Balikpapan

225 100 0 0


57 100 0 0


138 100 0 0


56 100 - -

Bandara Internasional Yogyakarta - Kulon Progo Yogyakarta International Airport - Kulon Progo

200 100 0 0

Bandara Adi Soemarmo- SoloAdi Soemarmo Airport - Solo

108 100 0 0


136 100 0 0


171 100 0 0


175 100 0 0


89 100 0 0


101 100 0 0

Bandara Sentani - Jayapura Sentani Airport - Jayapura

77 100 - -

Proyek Pengembangan Bandara Internasional Jenderal Ahmad YaniDevelopment Project of Jenderal Ahmad Yani International Airport

0 100 0 0

Proyek Pembangunan Bandara Internasional YogyakartaDevelopment Project of Yogyakarta International Airport

20 100 0 0

Proyek Pengembangan Bandara Internasional Syamsudin NoorDevelopment Project of Syamsudin Noor International Airport - Makassar

16 100 0 0

Proyek Pengembangan Bandara Sultan Hasanuddin MakassarDevelopment Project of Sultan Hasanuddin Airport - Makassar

17 100 0 0

total 3.334 100 0 0

The following is information regarding anti-corruption communication and training in PT Angkasa Pura I (Persero): [GRI 205-2]

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

y

Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

trol

Men

gem

bang

kan

Kese

lam

atan

dan

Kes

ehat

an K

erja

Dr

ivin

g O

ccup

ation

al H

ealth

and

Saf

ety

Mem

anta

pkan

Per

tum

buha

n Ek

onom

iSp

urrin

g Ec

onom

ic G

row

th

Men

gupa

yaka

n Ke

seja

hter

aan

Mas

yara

kat

Enha

ncin

g Co

mm

unity

Wel

fare

Men

gem

bang

kan

Laya

nan

yang

Eks

elen

Deliv

erin

g Ex

celle

nt S

ervi

ce

Tata

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ola

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rlanj

utan

Su

stai

nabi

lity

Gove

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ntan

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pora

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Men

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rian

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kung

an

Driv

ing

Envi

ronm

enta

l Sus

tain

abili

ty



Komunikasi antikorupsi Berdasarkan tingkatan anti-Corruption Communication by Level


telah dikomunikasikan oleh organisasi mengenai kebijakan dan prosedur antikorupsi

Have been communicated by the organization regarding anti-corruption policies and procedures

telah mengikuti pelatihan anti korupsiHave been communicated by the organization

regarding anti-corruption policies and procedures

JumlahTotal

% JumlahTotal

%


7 100 0 0


8 100 0 0

Top ManagementBoard of Directors

58 100 0 0

Middle ManagementMiddle Management

222 100 0 0

Lower ManagementLower Management

394 100 0 0

StafStaff

2.645 100 0 0

total 3.334 100 0 0

Jumlah dan persentase total anggota badan tata kelola (Dewan Komisaris dan Dewan Direksi) yang telah mengikuti pelatihan antikorupsi, yang diuraikan berdasarkan wilayah.


JumlahTotal

%

Jakarta 15 100%

Kami juga menyampaikan kebijakan antikorupsi ini pada Penyedia barang dan/atau jasa kami untuk mencegah adanya praktik korupsi dan gratifikasi. Seluruh Penyedia barang dan/atau jasa kami telah mendapat sosialisasi megenai hal ini dan diminta menandatangani pakta integritas sebagai bukti komitmen mereka.

Penyedia barang dan/atau jasa yang dikomunikasikan mengenai kebijakan dan prosedur anti-korupsi berdasarkan wilayah.


JumlahTotal

%


8 0,79


94 9,24


124 12,19

Bandara Sultan Hasanuddin - MakassarSultan Hasanuddin Airport - Makasar

136 13,37

Total number and percentage of governance body members (the Board of Commissioners and the Board of Directors) who have attended anti-corruption training by Region.

We also convey the anti-corruption policies to our suppliers to prevent corruption and gratification. All of our suppliers have received socialization regarding this matter and were asked to sign an integrity pact as proof of their commitment.

Suppliers who have been communicated regarding anti-corruption policies and procedures by region.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

y

Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

trol

Men

gem

bang

kan

Kese

lam

atan

dan

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ehat

an K

erja

Dr

ivin

g O

ccup

ation

al H

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and

Saf

ety

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anta

pkan

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tum

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n Ek

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onom

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row

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aan

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kat

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g Co

mm

unity

Wel

fare

Men

gem

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kan

Laya

nan

yang

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nt S

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kung

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ronm

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tain

abili

ty




JumlahTotal

%

Bandara SAMS Sepinggan - BalikpapanSAMS Sepinggan Airport- Surabaya

84 8,26

Bandara Internasional Yogyakarta - Kulon Progo Yogyakarta International Airport - Kulon Progo

38 3,74


75 7,37


31 3,05


36 3,54

Bandara Internasional Lombok - Praya International Lombok Airport - Lombok

59 5,80

Bandara Sam Ratulangi - Manado Sam Ratulangi Airport - Manado

62 6,10

Bandara Frans Kaisepo - Biak Frans Kaisepo Airport - Biak

37 3,64

Bandara Adi Soemarmo- SoloAdi Soemarmo Airport - Solo

58 5,70


35 3,44


47 4,62

Bandara Sentani - Jayapura Sentani Airport - Jayapura

93 9,14

total 1.017 100

Penyedia barang dan/atau jasa yang dikomunikasikan mengenai kebijakan dan prosedur anti-korupsi pada tahun 2020.


Jumlah Penyedia Barang dan/atau Jasa per 31 Desember 2020

Total suppliers as of December 31, 2020

Jumlah Penyedia barang dan/atau jasa yang dikomunikasikan mengenai kebijakan dan

prosedur anti-korupsi per 31 Desember 2020 Total suppliers communicated regarding

anti-corruption policies and procedures as of December 31, 2020

Persentase yang dikomunikasikan mengenai kebijakan dan prosedur

anti-korupsi (%)per 31 Desember 2020

The percentage communicated regarding anti-corruption policies and

procedures (%) as of December 31, 2020

Penyedia barang dan/atau jasaSuppliers

3.699 3.699 100

Pada tahun pelaporan tidak ada insiden korupsi yang terbukti, baik yang terkait dengan karyawan kami maupun dengan mitra kerja. [GRI 205-3]

In the reporting year, there were no proven incidents of corruption, either related to our employees or business partners. [GRI 205-3]

Suppliers who have been communicated regarding anti-corruption policies and procedures by type.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

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an

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ovin

g Em

ploy

ee Q

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Men

cega

h da

n M

enan

ggul

angi

CO

VID-

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VID-

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reve

ntion

and

Con

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Men

gem

bang

kan

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lam

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dan

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and

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fare

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kan

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ty



PT Angkasa Pura I (Persero) memiliki kebijakan antigratifikasi yang dilandasi oleh Keputusan Direksi Nomor: KEP.09/PG.02/2018 tentang Pedoman Pengendalian Gratifikasi PT Angkasa Pura I (Persero). Upaya pengendalian gratifikasi di PT Angkasa Pura I (Persero) ditangani secara khusus oleh Unit Pengendalian Gratifikasi yang bertugas menerima dan meneruskan pelaporan penerimaan dan pemberian gratifikasi kepada Komite Pemberantasan Korupsi (KPK). Kami juga membangun unit antigratifikasi pada setiap kantor cabang/wilayah PT Angkasa Pura I (Persero) sebagai perpanjangan tangan Unit Pengendalian Gratifikasi di pusat.

Untuk memastikan pemahaman dan praktik antigratifikasi, kami melakukan sosialisasi antigratifikasi pada setiap pimpinan dan karyawan PT Angkasa Pura I (Persero) melalui:

1. Kurikulum pembelajaran pegawai, pejabat, maupun sekretaris.2. Sosialisasi melalui surat edaran khusus.3. Kampanye melalui standing banner, sticker, poster.4. Kompetisi video pendek “Angkasa Pura Berani Bersih”.5. Pendistribusian Pedoman Pengendalian Gratifikasi ke seluruh

Pegawai sampai Direksi.

Mekanisme pengendalian gratifikasi dalam PT Angkasa Pura I (Persero) adalah sebagai berikut:

PT Angkasa Pura I (Persero) has gratification control policies based on Decree of Board of Directors No. KEP.09/PG.02/2018 concerning Gratification Control Guidelines in PT Angkasa Pura I (Persero). Gratification control efforts in PT Angkasa Pura I (Persero) are handled specifically by Gratification Control Unit, whose tasks are to receive and proceed the report of gratification receipt and offer to Committee of Corruption Eradication (KPK). The Company also forms a gratification control unit in each branch office/area of PT Angkasa Pura I (Persero) as an extension of the Head Office Gratification Control Unit.

To ensure understanding and gratification control practices, the company conducted socialization on gratification control to all managers and employees of PT Angkasa Pura I (Persero) through:1. Learning curriculum for employees, officials and secretary. 2. Socialization through special circular. 3. Campaigns through standing banners, stickers, posters. 4. Short video competition “Angkasa Pura Dare to be Clean”. 5. Distribution of Gratification Control Guidelines to all Employees,

including to the Directors.

The gratification control mechanism in PT Angkasa Pura I (Persero) is as follows:

MULAISTART

6 7

5

1

2 3

4

Penerima Gratifikasi (Pelapor)

Gratuity Recipient(Reporter)

Menyerahkan Barang Graftifikasi Milik NegaraSubmitting State-Owned

Gratification Goods

Surat Keputusan Penitipan Status Gratifikasi

Decree on the Determination of Gratification Status

Mengisi Formulir Pelaporan Gratifikasi (Download Formulir pada Halaman Utama Intranet)

Filling in the GratificationReporting Form (Download the Form on the intranet’s

Menyerahkan Barang Gratifikasi ke Unit Pengendali Gratifikasi Kantor Pusat atau Kantor Cabang Submitting Gratification Goods to the Gratification Control Unit of the Head Office or Branch Offices

Verifikasi kelengkapan, Review dokumen, dokumen barang dan menyimpan barang Gratifikasi

Verification of completeness Review of document documentation of

goods and deviate items of gratuity

Verifikasi Kelengkapan Verification of Completeness

Rekapitulasi Laporan (7 Hari Kerja)

Report Recapitulation (7 Working Days)

Analisa dan Penetapan Status

Status Analysis andDetermination

Mengirimkan Laporan Penerima Gratifikasi ke KPKSending Gratuity Recipient

Reports to Corruption Eradication Commission

Permintaan Data dan Keterangan

Data and DescriptionRequests

Menyerahkan Cabang Langsung atau Mengirimkan Formulir ke Email [email protected] Submitting the Branch Directly or Send the Form to Email [email protected]

unit Pengendalian gratifikasigratuity Control unit

Komisi Pemberantasan Korupsi Corruption eradication Commission

Disampaikan maksimum 7 hari kerja surat gratifikasi diterimaIt is submitted no later than 7 working days after gratification letter is received

Pada tahun pelaporan, tidak terdapat laporan penerimaan gratifikasi, dan hal ini telah ditindaklanjuti oleh unit terkait.

In the reporting year, there were no gratification receipt reports and this has been followed up by the relevant units.

Profi

l Pt

Angk

asa

Pura

I (P

erse

ro)

Pt A

ngka

sa P

ura

I (Pe

rser

o) P

rofil

e

Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

y

Men

cega

h da

n M

enan

ggul

angi

CO

VID-

19CO

VID-

19 P

reve

ntion

and

Con

trol

Men

gem

bang

kan

Kese

lam

atan

dan

Kes

ehat

an K

erja

Dr

ivin

g O

ccup

ation

al H

ealth

and

Saf

ety

Mem

anta

pkan

Per

tum

buha

n Ek

onom

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urrin

g Ec

onom

ic G

row

th

Men

gupa

yaka

n Ke

seja

hter

aan

Mas

yara

kat

Enha

ncin

g Co

mm

unity

Wel

fare

Men

gem

bang

kan

Laya

nan

yang

Eks

elen

Deliv

erin

g Ex

celle

nt S

ervi

ce

Tata

Kel

ola

Kebe

rlanj

utan

Su

stai

nabi

lity

Gove

rnan

ceTe

ntan

g La

pora

nAb

out t

he R

epor

t

Men

jaga

Kel

esta

rian

Ling

kung

an

Driv

ing

Envi

ronm

enta

l Sus

tain

abili

ty



Laporan Keberlanjutan ini merupakan wujud komitmen

PT Angkasa Pura I (Persero) untuk memberikan

pertanggungjawaban pada para pemangku kepentingan dengan

menyampaikan informasi yang akurat, jelas dan tepat waktu,

terkait perkembangan bisnis kami sebagai usaha berkelanjutan.

tentang Laporan10



tentang laporan

Mem

anta

pkan

Per

tum

buha

n Ek

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ic G

row

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(Per

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Pur

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ga K

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n Li

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nmen

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usta

inab

ility



tentang Laporan

tentang laporanAbout the ReportThis Sustainability Report is a manifestation of PT Angkasa Pura I (Persero)’s

commitment to providing accountability to stakeholders by delivering

accurate, clear and timely information regarding the development of our

business as a sustainable business.



Men

ingk

atka

n Ku

alita

s Kar

yaw

an

Impr

ovin

g Em

ploy

ee Q

ualit

y M

enge

mba

ngka

n Ke

sela

mat

an d

an K

eseh

atan

Ker

ja

Driv

ing

Occ

upati

onal

Hea

lth a

nd S

afet

y M

engu

paya

kan

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jaht

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n M

asya

raka

tEn

hanc

ing

Com

mun

ity W

elfa

re

Tata

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ola

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PT Angkasa pura I (Persero) telah menerbitkan Laporan Keberlanjutan tahunan yang ke-tujuh. Secara konsisten kami menerbitkan laporan keberlanjutan karena karena hal ini merupakan kepedulian PT Angkasa Pura I (Persero) pada prinsip-prinsip keberlanjutan yang dipercaya akan menjaga kepercayaan masyarakat dan mendukung keberlangsungan perusahaan ini. Penerbitan laporan keberlanjutan ini juga merupakan salah satu upaya kami dalam menjalankan CGC (Good Corporate Governance) yang mengedepankan prinsip transparansi, akuntabilitas, tanggung jawab, independensi dan kewajaran.

Laporan ini memuat aktifitas perusahan dalam periode 1 januari 2020 hingga 31 desember 2020. Kami menerbitkan laporan keberlanjutan setiap tahun, dan laporan sebelumnya terbit pada bulan April 2020. Tidak ada penyajian kembali informasi dan tidak ada perubahan signifikan dalam topik material dan batasan topik dari laporan sebelumnya, kecuali penambahan terkait respon PT Angkasa Pura I (Persero) terhadap pandemi. Tidak terdapat perubahan signifikan dalam hal struktur organisasi dan rantai pasokannya. [GRI 102-10] [GRI 102-48] [GRI 102-49] [GRI 102-50] [GRI 102-51] [GRI 102-52] [OJK C.6]

Dalam kaitannya dengan ruang lingkup laporan, laporan ini mencakup laporan kegiatan dan keuangan konsolidasi dari PT Angkasa Pura I (Persero) dan seluruh anak perusahaannya yaitu:1. PT Angkasa Pura Logistik2. PT Angkasa Pura Properti3. PT Angkasa Pura Suport4. PT Angkasa Pura Hotel5. PT Angkasa Pura Retail. [GRI 102-45]

Laporan ini telah disiapkan sesuai dengan:1. Standar GRI: pilihan inti, dengan mencantumkan nomor

disclosure GRI pada setiap narasi terkait berwarna merah. 2. Standar GRI specific disclosure Airport Operator, dengan nomor

disclosure berwarna hijau.3. Standar PJOK 51/2017, dengan penomoran berwarna biru. 4. Sedangkan daftar indeks GRI dan OJK disampaikan pada

halaman 223 dan 232.

Kami tidak menggunakan external assurance untuk laporan ini, namun kami memastikan bahwa laporan ini telah diverifikasi secara internal untuk memastikan keakuratan dan kredibilitas laporan ini. [GRI 102-54] [GRI 102-55] [GRI 102-56] [OJK G.1]

Untuk meningkatkan kualitas laporan kami menerima semua pertanyaan, saran dan masukan atas laporan keberlanjutan ini ke alamat: [GRI 102-53]

PT Angkasa pura I (Persero) published its seventh annual Sustainability Report. We consistently publish sustainability reports because PT Angkasa Pura I concerns the principles of sustainability to maintain public trust and support the Company’s sustainability. The publication of this sustainability report is our endeavor in implementing CGC (Good Corporate Governance) which prioritizes the principles of transparency, accountability, responsibility, independence and fairness.

This report contains the company’s activities in the period of 1 January 2020 to 31 December 2020. We publish a sustainability report annually and the previous report was published in April 2020. There is no restatement of information and no significant changes in the list of material aspects and topic boundaries compared to preceding reports, except for additions related to the response of PT Angkasa Pura I (Persero) to the pandemic. There were no significant changes to the organizational structure and supply chain. [GRI 102-10] [GRI 102-48] [GRI 102-49] [GRI 102-50] [GRI 102-51] [GRI 102-52] [OJK C.6]

In relation to the scope of the report, this report includes consolidated activity and financial reports from PT Angkasa Pura I (Persero) and all of its subsidiaries, namely:1. PT Angkasa Pura Logistik2. PT Angkasa Pura Properti3. PT Angkasa Pura Support4. PT Angkasa Pura Hotel5. PT Angkasa Pura Retail. [GRI 102-45]

This report has been well-prepared in accordance with: 1. GRI Standards: Core option, with GRI disclosure number on

each relevant narrative in red. 2. Specific disclosure Airport Operator GRI standards, with the

disclosure number in green.3. PJOK standard 51/2017, with the number in blue4. Meanwhile, the list of GRI and OJK indexes is presented on

page 223 and 232. [GRI 102-55] [OJK G.5]

We do not use external assurance for this report, but we ensure that this report has been verified internally to ensure accuracy and credibility. [GRI 102-54] [GRI 102-55] [GRI 102-56] [OJK G.1]

We accept all enquiries and appreciate any input and suggestion for the improvement of subsequent sustainability reports. Questions or feedback can be addressed to: [GRI 102-53]

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Ang

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Kantor PusatPT Angkasa Pura I (Persero)Corporate SecretaryKota Baru Bandar Kemayoran Blok B 12 Kav. 2Jakarta, 10610Telp : 62-21 6541961Faks : 62-21 6541513, 6541514Email : [email protected] : www.ap1.co.idTwitter : @AP_airportsInstagram : @AP_airportsFacebook : Angkasa Pura Airports

head office PT Angkasa Pura I (Persero)Corporate SecretaryKota Baru Bandar Kemayoran Blok B 12 Kav. 2Jakarta, 10610Phone : 62-21 6541961Fax : 62-21 6541513, 6541514Email : [email protected] : www.ap1.co.idTwitter : @AP_airportsInstagram : @AP_airportsFacebook : Angkasa Pura Airports

In accordance with GRI standards, we compiled this report by taking into account four essential principles, namely: 1. Stakeholders inclusiveness principle, stakeholders were

involved in determining the material aspects disclosed in this Report. We also involved stakeholders by including the report topics required by POJK 51/2017, in addition to FGD (Focus Group Discussion) held on 26 October 2020.

2. Materiality principle, this report selected contents or material aspects needed by stakeholders.

3. Sustainability context principle, this report has considered the relevant sustainability issues for the reporter in making decisions.

4. Completeness, namely this report is made with clear boundaries for the 2019 reporting period and is supported by complete data.

In preparing this report, we determined the report contents with directed stages, namely: [GRI 102-46]1. The first stage is the process of identifying sustainability

aspects and identification of important topics to be disclosed. This identification process is based on the principles of sustainability context and stakeholder involvement. Every material aspect is determined by its boundary.

2. The second stage is determining priorities for material aspects of sustainability and those to be reported based on identification in the first stage. The priority phase is based on the principles of materiality and stakeholder involvement.

iDentiFiKasi Batasan Dan toPiK materiaL BounDarY anD materiaL asPeCt iDentiFiCation

Sesuai dengan standar GRI, kami menyusun laporan ini dengan menerapkan 4 prinsip penting yakni :1. Stakeholders inclusiveness (pelibatan pemangku kepentingan),

yaitu melibatkan pemangku kepentingan dalam penentuan aspek material yang diungkapkan dalam Laporan ini. Kami juga mengikutsertakan pemangku kepentingan dengan cara memasukkan topik-topik laporan yang diwajibkan oleh POJK 51/2017, selain melalui FGD (focus group discussion) yang diadakan pada tanggal26 Oktober 2020.

2. Materiality (materialitas), diterapkan dalam laporan ini dengan memilih konten laporan yang bersifat aspek-aspek yang material, yang diperlukan oleh pemangku kepentingan.

3. Sustainability context (konteks keberlanjutan) yang merupakan aspek-aspek yang terkait dengan konteks keberlanjutan, yang relevan bagi pembuat laporan dalam membuat keputusan.

4. Completeness (kelengkapan), yaitu laporan ini dibuat dengan boundary yang jelas untuk periode laporan 2019 serta didukung dengan data yang lengkap.

Dalam penyusunan laporan ini, kami melakukan penetapan isi laporan dengan tahapan-tahapan yang terarah yaitu: [GRI 102-46]1. Tahap pertama adalah melakukan proses identifikasi aspek-

aspek keberlanjutan dan identifikasi topik penting yang akan diungkapkan. Proses identifikasi ini didasarkan pada prinsip konteks keberlanjutan dan keterlibatan pemangku kepentingan. Setiap aspek yang material ditentukan batasan ruang lingkupnya (boundary).

2. Tahap kedua adalah penentuan prioritas atas aspek-aspek keberlanjutan yang material dan akan dilaporkan berdasarkan identifikasi pada tahap pertama. Tahap prioritasisasi didasarkan pada prinsip materialitas dan keterlibatan pemangku kepentingan.

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3. Tahap ketiga adalah melakukan validasi aspek material. Prinsip yang melandasi tahap validasi adalah kelengkapan dan keterlibatan pemangku kepentingan.

4. Tahap keempat adalah melakukan tinjauan ulang terhadap laporan keberlanjutan pada saat akan melakukan pelaporan keberlanjutan tahun yang akan datang. Kajian tersebut akan bermanfaat dalam melakukan tahapan identifikasi pada siklus pelaporan berikutnya.

Bagan penyusunan laporan seperti dibawah ini :the chart of report preparation is as below:

identifikasiidentification

KonteksKeberlanjutanSustainability

Context

PrioritasPriority

ReviewReview

MaterialitasMateriality

Pelibatan Pemangku

KepentinganStakeholder engagement

Validasivalidation

KelengkapanCompleteness

LaporanReport

LangKah 2steP 2

LangKah 1steP 1

LangKah 4steP 4

LangKah 3steP 3

3. The third stage is to validate the material aspect. The validation phase is based on the principles of completeness and stakeholder involvement.

4. The fourth stage is to review the sustainability report when reporting sustainability in the upcoming year. The review will be advantageous in terms of carrying out the identification phase in the next reporting cycle.

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Adapun daftar topik-topik material adalah sebagai berikut:

topik MaterialMaterial Aspects

[gri 102-47]

Alasan Pemilihan dan Dampak Reason for Selection and Impact

[gri 103-1]

Nomor DisclosureDisclosure Number

Boundary

Di dalamInside

Di luarOutside

eKonomieConomiC imPaCts

Kinerja dan dampak ekonomiEconomic Performance and Impact

Berpengaruh pada pemegang saham dan para pemangku kepentingan lainnyaHas an impact on shareholders and other stakeholders

201-1, 201-3, 203-1, 203-2, 204-1, 205-2, 205-3. 203-1

✓ ✓

Kinerja operasionalOperational Performance

Berpengaruh pada pemegang saham dan para pengguna bandara.Has an impact on shareholders and airport users

AO1, AO2, AO3 ✓

LingKunganenvironmentaL imPaCts

EnergiEnergy

Berpengaruh pada keberlanjutanHas an impact on sustainability

302-1, 302-2,302-3,302-4

✓ ✓

AirWater


303-1, 303-3, AO4 ✓ ✓

EmisiEmission


305-1, 305-2, 305-3, 305-4, 305-5, 305-7, AO5

✓ ✓

LimbahWaste

Berpengaruh pada keberlanjutan Has an impact on sustainability

306-2, 306-4 ✓ ✓

Kualitas suaraSound Quality

Berpengaruh pada kenyamanan bekerja dan kesejahteraan masyarakat sekitar bandara.Has an impact on comfort at work and community welfare around the airport

AO7 ✓ ✓

Ketaatan dalam bidang lingkunganEnvironmental Compliance


307-1 ✓

SOSIALSOCIAL IMPACtS

Kenyamanan bekerjaComfort at Work

Berpengaruh pada kenyamanan dan kinerja karyawanHas an impact on employee comfort and performance

401-1, 401-2, 401-3, 404-1, 404-2, 404-3,

✓

Non diskriminasi & HAMNon-Discrimination & Human Rights

Berpengaruh pada kenyamanan dan kinerja karyawanHas an impact on employee comfort and performance

405-1, 405-2 ✓

Masyarakat lokalLocal Community

Berpengaruh pada kesejahteraan masyarakat sebagai salah satu pemangku kepentingan.Has an impact on community welfare as a stakeholder

413-1, AO8 ✓ ✓

Kesehatan dan keselamatan pelangganCustomer Health and Safety

Berpengaruh pada kesejahteraan dan kepercayaan pengguna bandaraHas an impact on airport users welfare and trust

416-1, 416-2, AO9 ✓

Pemasaran dan pelabelanMarketing and Labeling

Berpengaruh pada kesejahteraan dan kepercayaan pengguna bandaraHas an impact on airport users welfare and trust

417-2, 417-3 √

Ketaatan dalam bidang sosial ekonomiSocioeconomic Compliance

Berpengaruh pada kesejahteraan dan kepercayaan masyarakatHas an impact on community welfare and trust

419-1 √

The list of material aspects is as follows:

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PemangKu KePentinganstaKehoLDers [OJK E.4]

Pelibatan para pemangku kepentingan kami sangat berpengaruh dengan jalannya perusahaan. kami juga menjaga hubungan yang harmonis dengan para pemangku kepentingan kami, yaitu pihak-pihak yang terdapat dalam tabel di bawah ini:

Daftar Pemangku

KepentinganList of

Stakeholders [gri 102-40]

Basis PenetapanBasis of Determination

[gri 102-42]

Metode Pelibatan Involvement Method

[gri 102-43]

Frekuensi Frequency

[gri 102-43]

topikTopics

[gri 102-44]

PelangganCustomer

• Kebergantungan• Tanggung jawab• Pengaruh• Dependency• Responsibility • Influence

• Website• Frontline Information• Kunjungan langsung• Layanan call center• Website• Frontline Information• Direct Visit • Call center service

Sesuai kebutuhanAccording to needs

• Informasi beragam produk dan jasa.

• Layanan pengaduan/keluhan dan solusi.

• Information on various products and services

• Complaint Service and solutions

Survei kepuasan pelangganCustomer satisfaction survey

Setahun sekaliEvery year

Mendapatkan kepuasan pelangganObtaining service solutions

Pemegang saham/pemerintahShareholder/the Government

• Kebergantungan• Tanggung jawab• Pengaruh• Dependency • Responsibility • Influence

• Pelaporan kinerja• RUPS• Performance reporting • GMS (General Meeting

of Shareholders)

• Setiap kuartal• 2x setahun• Every quarter • 2 times a year

• Kinerja keuangan.• Kinerja non-keuangan.• Kinerja sepanjang tahun

tentang tata kelola, dan lain-lain.

• Financial performance • Non-financial performance• Year-round performance on

governance, etc.

Regulator • Pengaruh • Tanggung jawab• Influence • Responsibility

• Rapat dengar pendapat• Rapat koordinasi• Pelaporan pelaksanaan

kepatuhan• Hearing • Coordination meeting • Report on the

implementation of compliance


• Pengurusan izin usaha dan Regulasi.

• Koordinasi terkait tata kelola bandara, dan lain-lain.

• Informasi tentang kepatuhan terhadap ketentuan perundang-undangan yang berlaku.

• Management of business license and regulations

• Coordination related to airport governance, etc

• Information on compliance to applicable regulations

Stakeholders involvement is highly influential in the running of the company. We maintain a harmonious relationship with the stakeholders, the parties are listed in the table below:

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Daftar Pemangku

KepentinganList of



[gri 102-42]


[gri 102-43]

Frekuensi Frequency

[gri 102-43]

topikTopics

[gri 102-44]

KaryawanEmployees

KeterwakilanRepresentation

• Media internal• Media sosial• Internal media • Social media


• Sosialisasi kebijakan dan strategi yang berkaitan dengan kepegawaian.

• Kesetaraan kesempatan kerja dan jenjang karir.

• Pengembangan karir, pelatihan dan lain- lain.

• Jaminan kesehatan dan keselamatan kerja.

• Management of business license and regulations

• Coordination related to airport governance, etc

• Information on compliance to applicable regulations

Mitra Kerja Partners

KebergantunganDependency

Kontrak kerjaContract of Employment

Sesuai KebutuhanAccording to needs

• Proses pengadaan yang obyektif.

• Kerjasama saling menguntungkan, transparan dan adil.

• Penjelasan lingkup pekerjaan• Ketentuan tentang penagihan

biaya pekerjaan.• Objective procurement

process • Mutually benefiting,

transparent, and fair cooperation

• Description of the scope of work

• Provision on conduct claims of labor costs

MasyarakatSociety

KedekatanProximity

Kerjasama strategis untuk menjalankan program-program Tanggung Jawab Sosial Perusahaan, baik di bidang ekonomi, sosial maupun Lingkungan.Strategic cooperation to run the Company’s Social Responsibility programs on economy, social and environment


• Sosialisasi program PKBL/CSR.• Pelaksanaan program PKBL/

CSR.• Cara mengoptimalkan

pencapaian program PKBL/CSR.

• Informasi tentang kegiatan perusahaan.

• Dissemination of Partnership and Community Development Program (PKBL)/Corporate Social Responsibility (CSR)

• Implementation of Partnership and Community Development Program (PKBL)/ Corporate Social Responsibility (CSR)

• Ways to optimize the achievement of Partnership and Community Development Program (PKBL)/ Corporate Social Responsibility (CSR)

• Information on the Company’s activities

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Daftar Pemangku

KepentinganList of



[gri 102-42]


[gri 102-43]

Frekuensi Frequency

[gri 102-43]

topikTopics

[gri 102-44]

Pertemuan dengan Ormas, Organisasi Sosial, Masyarakat Sekitar dan KampusMeetings with mass organization, Social Organization, Local Communities, and Campuses

Media • Pengaruh• Kebergantungan• Influence • Dependency

• Press release• Press conference• Media gathering• Site Visit• Kunjungan ke kantor

media• Press release • Press conference • Media

gathering • Site Visit • Visit to media office


• Kinerja keuangan.• Kinerja nonkeuangan.• Dampak dan kinerja kegiatan

sosial dan lingkungan perusahaan.

• Informasi tentang kegiatan perusahaan.

• Informasi terbaru terkait usaha dan produk yang perlu diketahui publik.

• Financial performance • Non-financial performance • Impacts and performance

of the Company’s social and environmental activities

• Information on the Company’s activities

• Latest information on business and products that the public needs to know

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Jakarta, 30 April 2021

Dewan Komisaris, | Board of Commissioners,

Djoko SasonoKomisaris Utama

President Commissioner

tri Budi satriyo Danang Parikesit Wempi saputra Komisaris Independen Komisaris Komisaris Independent Commissioner Commissioner Commissioner

Wihana Kirana Jaya irfan Wahid erwan agus Purwanto Komisaris Independen Komisaris Independen Komisaris Independent Commissioner Independent Commissioner Commissioner

Surat Pernyataan Dewan Komisaris tentangtanggung Jawab Atas Laporan Keberlanjutan 2020

Statement of the Board of Commissioners on the Responsibility for the 2020 Sustainability Report [OJK G.2]

Kami yang bertanda tangan di bawah ini, Dewan Komisaris PT Angkasa Pura I (Persero) menyatakan bahwa semua informasi dalam Laporan Keberlanjutan PT Angkasa Pura I (Persero) tahun 2020 telah disampaikan sesuai dengan POJK No. 51/POJK.03/2017, dan bertanggung jawab penuh atas kebenaran isi Laporan. Laporan ini disusun oleh Direksi dan telah mendapat persetujuan Dewan Komisaris, untuk disampaikan kepada para pemangku kepentingan. Demikian pernyataan ini dibuat dengan sebenarnya.

We, the undersigned, the Board of Commissioners of PT Angkasa Pura I (Persero) testify that all information in the 2020 Sustainability Report of PT Angkasa Pura I (Persero) has been submitted in accordance with POJK No. 51/POJK.03/2017 and we are fully responsible for the correctness of the contents in the report. This report was prepared by the Board of Directors and has received approval from the Board of Commissioners, to be submitted to stakeholders. This statement is hereby made in all truthfulness.

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Direksi, | Board of Directors,

Faik FahmiDirektur Utama

President Director

Devy Suradji Dendi t. Danianto M. Arifin Firdaus Direktur Pemasaran dan Pelayanan Direktur Pengembangan Usaha Direktur SDM dan Umum Marketing and Services Director Business Development Director Human Capital and General Affairs Director

Wendo asrul rose andy s. Bratamihardja israwadi Direktur Operasi Direktur Keuangan Direktur Kepatuhan, Aset, dan Pengadaan Operations Director Finance Director Compliance, Assets, and Procurement Director

Lukman F. Laisa Direktur Teknik Technical Affairs Director

Surat Pernyataan Direksi tentang tanggung Jawab Atas Laporan Keberlanjutan 2020 Statement of the Board of Directors on the Responsibility for the 2020 Sustainability Report [OJK G.2]

We, the undersigned, the Board of Commissioners of PT Angkasa Pura I (Persero) testify that all information in the 2020 Sustainability Report of PT Angkasa Pura I (Persero) has been submitted in accordance with POJK No. 51/POJK.03/2017 and we are fully responsible for the correctness of the contents in the report. This report was prepared by the Board of Directors and has received approval from the Board of Commissioners, to be submitted to stakeholders. This statement is hereby made in all truthfulness.

Kami yang bertanda tangan di bawah ini, Dewan Komisaris PT Angkasa Pura I (Persero) menyatakan bahwa semua informasi dalam Laporan Keberlanjutan PT Angkasa Pura I (Persero) tahun 2020 telah disampaikan sesuai dengan POJK No. 51/POJK.03/2017, dan bertanggung jawab penuh atas kebenaran isi Laporan. Laporan ini disusun oleh Direksi dan telah mendapat persetujuan Dewan Komisaris, untuk disampaikan kepada para pemangku kepentingan. Demikian pernyataan ini dibuat dengan sebenarnya.

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Laporan Kesesuaian dengan Standar GRI

National Center for Sustainability Reporting (NCSR) telah melakukan pengecekan Kesesuaian dengan Standar GRI atas Laporan Keberlanjutan PT Angkasa Pura I (Persero) 2020 (“Laporan”). Pengecekan dilakukan untuk memberikan gambaran tentang sejauh mana Standar GRI telah

.tubesret naropaL malad nakparetidPengecekan ini bukan merupakan opini atas kinerja keberlanjutan maupun kualitas informasi yang dimuat dalam Laporan tersebut.

Kami menyimpulkan bahwa Laporan ini telah disusun sesuai dengan Standar GRI - Opsi Core.


National Center for Sustainability Reporting

Dewi Fitriasari, Ph.D., CSRA, CMADirector

Statement GRI Standards in Accordance Check

The National Center for Sustainability Reporting (NCSR) has conducted a GRI Standards in Accordance Check on PT Angkasa Pura I (Persero) Sustainability Report 2020 (“Report”). The check communicates the extent to which the GRI Standards has been applied in the Report. The check does not provide an opinion on the sustainability performance of the reporter or the quality of the information provided in the report.

We conclude that this report has been prepared in accordance with GRI Standards - Core option.

Jakarta, 30 April 2021M

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sDgs tema BisnisBusiness Theme

relevansi gri Standard

Relevant GRIStandard

Disclosure Judul IndikatorIndicator Title

halamanPage

1. MENGHAPUS KEMISKINANNO POVERTY

Mengakhiri kemiskinan di manapun dan dalam semua bentuk End poverty anywhere and in all forms

Penghasilan, upah, dantunjanganIncome, salary, and benefits

GRI 202: KeberadaanPasar (2016)Market Presence (2016)

202-1 Rasio upah karyawan entry-level standar berdasarkan jenis kelamin terhadap upah minimum regional. Ratio of standard entry-level employee wages by gender to regional minimum wages.

121

Pembangunan ekonomidi wilayah kemiskinantertinggi Economic development in areas of highest poverty

GRI 203: Dampak Ekonomi Tidak Langsung (2016)Indirect Economic Impact (2016)

203-2 Dampak ekonomi tidak langsung yang signifikan.Significant Indirect Economic Impacts.

181, 182

2. MENGAKHIRI KELAPARANZERO HUNGER

Mengakhiri kelaparan, mencapai ketahanan pangan dan nutrisi yang lebih baik dan mendukung pertanian berkelanjutan End hunger, achieve better food and nutrition security and support sustainable agriculture

Kinerja EkonomiEconomic Performance

GRI 201: Kinerja Ekonomi (2016)Economic Performance (2016)

201-1 Nilai ekonomi langsung yang dihasilkan dan didistribusikan.Direct economic valuegenerated and distributed.

51

Pembangunan ekonomidi wilayah kemiskinantertinggiEconomic development in areas of highest poverty

GRI 203: Dampak Ekonomi Tidak Langsung (2016)Economic Performance (2016)

203-2 Dampak ekonomi tidak langsung yang signifikan.Significant indirect economic impacts.

178, 180

3. KESEHATAN YANG BAIK DAN KESEJAHTERAANGOOD HEALTH AND WELL BEING

Memastikan kehidupan yang sehat dan mendukung kesejahteraan bagi semua untuk semua usia Ensuring healthy lives and supporting wellbeing for all for all ages

tautan sDgs dalam Standar griLinking the sDgs and gri standards [gri 102-55]

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Pembangunan ekonomidi wilayah kemiskinantertinggi Economic development in areas of highest poverty

GRI 203: Dampak Ekonomi Tidak Langsung (2016) Indirect economic impacts (2016)

203-2 Dampak ekonomi tidak langsung yang signifikan.Significant Indirect Economic Impacts.

181, 182

Kualitas udaraAir quality

GRI 305: Emisi (2016)Emissions (2016)

305-1 Emisi GRK (Cakupan 1) langsung. Direct (Scope 1) GRK emissions.

94

305-2 Emisi energi GRK (Cakupan 2) tidak langsung. Indirect (Scope 2) GRK emissions.

94

305-3 Emisi GRK (Cakupan 3) tidak langsung lainnya. Other indirect (Scope 3) GHG emissions.

94

305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), dan emisi udara yang signifikan lainnya. Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions.

104

LimbahWaste

GRI 306: Limbah (2016)Waste (2016)

306-2 Limbah berdasarkan jenis dan metode pembuangan. Waste by type and disposal method.

103

306-4 Pengangkutan limbah berbahaya. Transport of hazardous waste.

102, 103

KesejahteraanWelfare

GRI 401: Kepegawaian (2016)Training and Education

401-2 Tunjangan yang diberikan kepada karyawan purnawaktu yang tidak diberikan kepada karyawan sementara atau paruh waktu. Benefits Provided to Full -Time Employees That are Not Provided to Temporary or Part-Time Employees.

120

GRI (403): Keselamatan dan Kesehatan KerjaOccupational Health and Safety 2018

403-6 Peningkatan kualitas kesehatan pekerja. Promotion of worker health.

163

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403-9 Kecelakaan kerja.Work-related injuries.

157, 158

403-10 Penyakit akibat kerja.Work-related ill health.

162

4. PENDIDIKAN BERMUTUQUALITY EDUCATION

Memastikan pendidikan yang inklusif dan berkualitas setara, juga mendukung kesempatan belajar seumur hidup bagi semua Ensuring education is inclusive and of equal quality, while also supporting lifelong learning opportunities for everyone.

Pelatihan dan pendidikanTraining and Education

GRI 404: Pelatihan danPendidikan (2016)Training and Education

404-1 Rata-rata jam pelatihan per tahun per karyawan.Average hours of training per year per employee.

141

404-2 Program untuk meningkatkan keterampilan karyawan dan program bantuan peralihan.Programs for upgrading employee skills and transition assistance programs.

126, 127, 131

5. KESETARAAN GENDERGENDER EQUALITY

Mencapai kesetaraan gender dan memberdayakan semua perempuan dan anak perempuan Achieve gender equality and empower all women and girls.

Kesetaraan pria dan wanitaGender Equality

GRI 405: Keberagaman dan Kesetaraan (2016)

202-1 Rasio upah karyawan entry-level standar Berdasarkan jenis kelamin terhadap upah minimum regional. Ratio of standard entry-levelemployee wages by genderto regional minimum wages.

121

Pemberdayaan masyarakatCommunity Empowerment

GRI 203: Dampak Ekonomi Tidak Langsung (2016) Indirect economic impacts (2016)

203-1 Investasi infrastruktur dan dukungan layanan.Infrastructure investments and services supported.

181, 182

KepegawaianEmployment

GRI 401: Kepegawaian (2016)

401-1 Perekrutan karyawan baru dan pergantian karyawan.New employee recruitment and employee turnover.

120

401-2 Tunjangan yang diberikan kepada karyawan purnawaktu yang tidak diberikan kepada karyawan. sementara atau paruh waktu Benefits Provided to Full -Time Employees That are Not Provided to Temporary or Part-Time Employees.

125

401-3 Cuti melahirkan.Parental leave.

127

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GRI 404: Pelatihan dan Pendidikan (2016)Training and Education (2016)

404-3 Persentase karyawan yang menerima tinjauan rutin terhadap kinerjadan pengembangan karier. Percentage of Employees Receiving Regular Performance and Career Development Reviews.

141

GRI 405-1: Keanekaragamandan kesempatansetara (2016) GRI 405: Diversity and Equal Opportunity (2016)

405-1 Keberagaman badan tata kelola dan karyawan.Diversity of governance bodies and employees.

128, 129

405-2 Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki. Ratio of basic salary and remuneration of women to men.

128

AntidiskriminasiAnti Discrimination

GRI 406: Non-Diskriminasi (2016)Non-discrimination (2016)

406-1 Insiden diskriminasi dan tindakan perbaikan yang dilakukan. Incidents of discrimination and corrective actions taken.

128

6. AKSES AIR BERSIH DAN SANITASICLEAN WATER AND SANITATION

Memastikan ketersediaan dan manajemen air bersih yang berkelanjutan dan sanitasi bagi semua. Ensure access towater and sanitation sustainable for everyone.

Tata kelola air dan limbahWater and Efluen Management

GRI 303: Air dan Efluen(2018)Water and Effluents 2016

303-1 Interaksi dengan air sebagai sumber daya bersama. Water withdrawal by source.

96, 99

303-2 Manajemen dampak yang berkaitan dengan pembuangan air. Water sources significantly affected by withdrawal of water.

98

303-3 Pengambilan air.Water recycled and reused.

99, 100

GRI 306: Limbah (2016)

306-2 Limbah berdasarkan jenis dan metode pembuangan. Waste by type and disposal method.

103

7. ENERGI BERSIH DAN TERJANGKAUAFFORDABLE AND CLEAN ENERGY

Memastikan akses terhadap energi yang terjangkau, dapat diandalkan, berkelanjutan dan modern bagi semua. Ensure access to affordable, reliable, sustainableandmodern energy for everyone.

Efisiensi energiEnergy management and savings

GRI 302: Energi (2016)Energy (2016)

302-1 Konsumsi energi dalam organisasi. Energy consumption within the organization.

91, 92

302-2 Konsumsi energi di luar organisasi.Energy consumption outside of the organization.

91

302-3 Intensitas energi.Energy intensity.

92

302-4 Pengurangan konsumsi energi. Reduction of energy consumption.

92

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8. PEKERJAAN LAYAK DAN PERTUMBUHAN EKONOMIDECENT WORK AND ECONOMIC GROWTH

Mendukung pertumbuhan ekonomi yang inklusif dan berkelanjutan, tenaga kerja penuh dan produktif dan pekerjaan yang layak bagi semuaSupport sustainable economic development, productive employment and decent work for everyone.

Kesempatan bekerja Job opportunities

GRI 102: Pengungkapan Umum (2016) General Disclosure (2016)

102-8 Informasi mengenai karyawan dan pekerja lain.Information on employees and other workers.

118

Peningkatan ekonomiEconomic Improvement

GRI 201: Kinerja Ekonomi (2016)Economic Performance

201-1 Nilai ekonomi langsung yang dihasilkan dan didistribusikan.Direct economic value generated and distributed.

51

Penghasilan, upah, dantunjanganIncome, wages and benefits

GRI 202: KeberadaanPasar (2016)Market Presence

202-1 Rasio standar upah karyawan entry-level berdasarkan jenis kelaminterhadap upah minimum regional.Ratios of standard entry level wage by gender compared tolocal minimum wage.

121

GRI 203: Dampak Ekonomi Tidak Langsung (2016) Indirect Economic Impacts (2016)

203-2 Dampak ekonomi tidak langsung yang signifikanSignificant indirect economic impact.

178, 182

GRI 204: PraktikPengadaan (2016)Practice Procurement (2016)

204-1 Proporsi pengeluaran untuk pemasok lokal.Proportion of spending on local suppliers.

65

EnergiEnergy

GRI 302: Energi (2016) 302-1 Konsumsi energi dalam organisasi.Energy consumption within the organization.

91


91

302-3 Intensitas energi.Energy intensity.

92

302-4 Pengurangan konsumsi energi.Reduction of energy consumption.

92

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KepegawaianEmployment

GRI 401: Kepegawaian (2016)


120

401-2 Tunjangan yang diberikan kepada karyawan purnawaktu yang tidak diberikan kepada karyawan sementara atau paruh waktu. Benefits Provided to Full -Time Employees That are Not Provided to Temporary or Part-Time Employees.

125

401-3 Cuti melahirkan.Maternity leave.

127

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Kesehatan dan Keselamatan KerjaOccupational Health and Safety

GRI 403: Kesehatan dan Keselamatan Kerja (2018)Occupational Health and Safety 2018

403-1 Sistem manajemen keselamatan dan kesehatan kerja.Occupational health and safety management system.

145, 163

403-2 Pengidentifikasian bahaya, penilaian risiko, dan investigasi insiden.Hazard identification, risk assessment, and incident investigation.

154

403-3 Layanan kesehatan kerja.Occupational health services.

162

403-4 Partisipasi, konsultasi, dan komunikasi pekerja tentang keselamatan dan kesehatan kerja.Worker participation, consultation, and communication on occupational health and safety.

150, 153

403-5 Pelatihan pekerja mengenai keselamatan dan kesehatan kerja.Worker participation, consultation, and communication on occupational health and safety.

161

403-7 Pencegahan dan mitigasi dampak-dampak keselamatan dan kesehatankerja yang secara langsung terkait hubungan bisnis. Prevention and mitigation of occupational health and safety impacts directly linked by business relationships.

157

403-8 Pekerja yang tercakup dalam sistem manajemen keselamatan dankesehatan kerja. Workers covered by an occupational health and safety management system.

163


157, 158


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Pelatihan dan PendidikanTraining and Education

GRI 404: Pelatihan danPendidikan (2016)Training and Education


141

404-2 Program untuk meningkatkan keterampilan karyawan dan program bantuan peralihan. Programs for upgrading employee skills and transition assistance programs.

126, 127, 131

404-3 Persentase karyawan yang menerima tinjauan rutin terhadap kinerjadan pengembangan karier. Percentage of Employees Receiving Regular Performanceand Career Development Reviews.

141

KeragamanGender equality

GRI 405: Keberagamandan Kesetaraan (2016)Diversity and Equal Opportunity

405-1 Keanekaragaman badan tata kelola dan karyawan.Diversity of governance bodies and employees.

128, 129

405-2 Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki.Ratio of basic salary and remuneration of womento men.

128

GRI 406: Non-DiskriminasiNon- discrimination

406-1 Insiden diskriminasi dan tindakan perbaikan yang dilakukan. Incidents of discrimination and corrective actions taken.

128

9. INFRASTRUKTUR, INDUSTRI DAN INOVASIINDUSTRY, INNOVATION AND INFRASTRUCTURE

Membangun infrastruktur yang tahan lama, mendukung industrialisasi yang inklusif dan berkelanjutan dan membantu perkembangan inovasi.Build resilient infrastructure,promote sustainable industrialization and foster innovation.

Dampak ekonomiEconomic improvement

GRI 201: Kinerja EkonomiEconomic Performance

201-1 Nilai ekonomi langsung yang dihasilkan dan didistribusikan. Direct economic value generated and distributed.

51

Pembangunan ekonomidi wilayah kemiskinan tertinggi Economicdevelopment in areas of high poverty

GRI 203: Dampak Ekonomi Tidak LangsungIndirect economic impacts

203-1 Dampak ekonomi tidak langsung.Significant indirect economic impacts.

181, 182

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10. MENGURANGI KETIMPANGANREDUCED INEQUALITIES

Mengurangi ketimpangan di dalam dan antar negaraReduce inequality within and among countries.

Kesempatan kerjaEmployment information

GRI 102: Pengungkapan Umum (2016) General Disclosures (2016)

102-8 Informasi mengenai karyawan dan pekerja lainnya.Information about employees and other workers.

118

GRI 401: Kepegawaian (2016)Employment (2016)


120

GRI 404: Pelatihan danPendidikan (2016)Training andEducation (2016)


141

404-3 Persentase karyawan yang menerima tinjauan rutin terhadap kinerja dan pengembangan karier.Percentage of Employees Receiving Regular Performance and Career Development Reviews.

141

Kesetaraan genderGender Equality

GRI 405: Keanekaragamandan Kesempatan Setara Diversity and Equal Opportunity

405-2 Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki.Ratio of basic salary and remuneration of women to men.

128

11. KOTA DAN KOMUNITAS YANG BERKELANJUTANSUSTAINABLE CITIES AND COMMUNITIES

Membangun kota dan pemukiman inklusif, aman, tahan lama dan berkelanjutan.Make cities inclusive, safe, resilient andsustainable.

Investasi infrastrukturInfrastructure investments

GRI 203: Dampak Ekonomi Tidak LangsungIndirect economic impacts

203-1 Dampak ekonomi tidak langsung.Indirect economic impact.

181, 182

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12. KONSUMSI DAN PRODUKSI YANG BERTANGGUNG JAWABRESPONSIBLE CONSUMPTION AND PRODUCTION

Memastikan pola konsumsi dan Produksi yang berkelanjutan.Ensure sustainable consumption and production patterns.

EnergiEnergy


302-1 Konsumsi energi dalam organisasi.Energy consumption within the organization.

91

302-3 Intensitas Energi.Energy intensity.

92


92

GRI 303: Air dan Efluen(2018)Water and Effluents 2018

303-1 Interaksi dengan air sebagai sumber daya bersama.Water withdrawal by source.

96, 99



305-1 Emisi GRK (Cakupan 1) langsung.Direct (Scope 1) GRK emissions.

94


94

305-3 Emisi GRK (Cakupan 3) tidak langsung lainnya.Indirect (Scope 3) GRK other emissions.

94

305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), dan emisi udara yang signifikan lainnya.Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions.

104

LimbahWaste

GRI 306: Air Limbah (Efluen) dan Limbah (2016)GRI 306: Waste (2016)

306-2 Limbah berdasarkan jenis dan metode pembuangan.Waste by type and disposal method.

103

306-4 Pengangkutan limbah berbahaya.Transport of hazardous waste.

102, 103

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13. PENANGANAN PERUBAHAN IKLIMCLIMATE ACTION

Mengambil aksi segera untuk memerangi perubahan iklim dan dampaknya.Take urgent action to combat climate change and its impacts.

Dampak ekonomiEconomic improvement

GRI 201: Kinerja Ekonomi (2016)Economic Performance (2016)

201-1 Nilai ekonomi langsung yang dihasilkan dan didistribusikan.Direct economic value generated and distributed.

51

Penggunaan energiEnergy consumption


302-1 Konsumsi energi dalam organisasi.Energy consumption within the organization.

91


91

302-3 Intensitas Energi.Energy intensity.

92


92

Kualitas udaraAir Quality



94


94

305-3 Emisi GRK (Cakupan 3) tidak langsung lainnya.Other indirect (Scope 3) GHG emissions.

94

305-4 Intensitas emisi GRK.GRK Emissions Intensity.

95

305-5 Pengurangan emisi GRK.Reduction of GRK emissions.

95

14. MENJAGA EKOSISTEM LAUTLIVE ON WATER

Melakukan konservasi dan memanfaatkan secara berkelanjutan sumber daya laut, samudra dan maritim untuk pembangunan yang berkelanjutan. Conserve and sustainably use the oceans, seas and marinere sources forsustainable development.


GRI 305: EmisiEmissions

305-1 Emisi GRK (Cakupan 1) langsung. Direct (Scope 1) GRK emissions.

94


94


94


95


95


104

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halamanPage

15. MENJAGA EKOSISTEM DARATLIFE ON LAND

Melindungi, memulihkan dan mendukung penggunaan yang berkelanjutan terhadap ekosistem daratan, mengelola hutan secara berkelanjutan, memerangi desertifikasi (penggurunan), dan menghambat dan membalikkan degradasi tanah dan menghambat hilangnya keanekaragaman hayati.Protect, restore and promote sustainableuse of terrestrial ecosystems, sustainably manage forests, combatdesertification, and halt and reverse landdegradation and halt biodiversity loss.




94

305-2 Emisi energi GRK (Cakupan 2) tidak langsung.Indirect (Scope 2) GRK emissions.

94


94


95


95


104

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halamanPage

16. PERDAMAIAN, KEADILAN DAN KELEMBAGAAN YANG KUATPEACE, JUSTICE AND STRONG INSTITUTIONS

Mendukung masyarakat yang damai dan inklusif untuk pembangunan berkelanjutan, menyediakan akses terhadap keadilan bagi semua dan membangun institusi-institusi yang efektif, akuntabel dan inklusif di semua level. Support peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels.

Tata KelolaGood Governance

GRI 102: Pengungkapan Umum (2016)

102-16 Nilai, prinsip, standar, dan norma perilaku.Values, principles, standards, and norms of behavior.

187, 188, 193

102-17 Mekanisme untuk saran dan masalah etika.Mechanisms for advice and concerns about ethics.

194

Anti KorupsiAnti Corruption

GRI 205: Anti Korupsi (2016)

205-2 Komunikasi dan pelatihan tentang kebijakan dan prosedur antikorupsi.Communication and training on anti-corruption policies and procedures.

198

205-3 Insiden korupsi yang terbukti dan tindakan yang diambil.Confirmed incidents of corruption and actions taken.

200

Kepatuhan pada perundanganEnvironmental Compliance

GRI 307: Kepatuhan Lingkungan (2016)

307-1 Ketidakpatuhan terhadap undang-undang dan peraturan tentanglingkungan hidup.Non-compliance with environmental laws and regulations.

109

Keselamatan dan kesehatan Occupational Health and Safety

GRI 403: Keselamatan dan Kesehatan Kerja (2018)

403-4 Partisipasi, konsultasi, dan komunikasi pekerja tentang keselamatan dan kesehatan kerja.Worker participation, consultation, and communication on occupational health and safety.

150, 153


157


162

PelangganCustomer

GRI 416: Kesehatan dan Keselamatan Pelanggan (2016)Customer Health and Safety 2016

416-2 Insiden ketidakpatuhan sehubungan dengan dampak kesehatan dan keselamatan dari produk dan jasa.Incidents of non-compliance concerning the health and safety impacts of products and services.

152

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halamanPage

417-3 Insiden ketidakpatuhan terkait komunikasi pemasaran.Incidents of non-compliance related to marketing communications.

84

GRI 419: KepatuhanSosial Ekonomi (2016)Socio-Economic Compliance (2016)

419-1 Ketidakpatuhan terhadap undang-undang dan peraturan di bidang sosial dan ekonomi.Non-compliance with laws and regulations in the social and economic field.

84

17. KEMITRAAN UNTUK MENCAPAI TUJUANPARTNERSHIP FOR THE GOALS

Menguatkan ukuran implementasi dan merevitalisasi kemitraan global untuk pembangunan yang berkelanjutan. Strengthen implementation measures and revitalize global partnerships for sustainable development.

Inisiatif eksternalExternal Initiative

GRI 102: Pengungkapan UmumGeneral Disclosure

102-12 Inisiatif eksternal.External initiative.

31

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indeks standar gristandard gri index

[gri 102-55]

standar griStandard GRI

Disclosure halamanPageNo Judul

Title

DISCLOSURE UMUMGENERAL DISCLOSURE

Profil organisasi | organizational Profile

GRI 102: Disclosure Umum 2016General Disclosures

102-1 Nama OrganisasiName of organization

27, 30

102-2 Kegiatan, Merek, Produk, dan JasaActivities, brands, products, and services

27

102-3 Lokasi Kantor PusatLocation of headquarters

29

102-4 Lokasi OperasiLocation of operations

29

102-5 Kepemilikan dan Bentuk HukumOwnership and legal form

30

102-6 Pasar yang DilayaniMarkets served

31

102-7 Skala OrganisasiScale of the organization

31

102-8 Informasi Mengenai Pegawai dan Pegawai LainInformation on employees and other workers

118

102-9 Rantai PasokanSupply chain

65

102-10 Perubahan Signifikan Pada Organisasi dan Rantai PasokannyaSignificant changes to the organization and its supply chain

204

102-11 Pendekatan atau Prinsip PencegahanPrecautionary Principle or approach

109

102-12 Inisiatif EksternalExternal initiatives

31

102-13 Keanggotaan OrganisasiMembership of associations

31

Strategi | Strategy

102-14 Pernyataan dari Pembuat Keputusan SeniorStatement from senior decision-maker

18

etika dan integritas | ethic and integrity

102-16 Nilai, Prinsip, Standar, dan Norma PerilakuValues, principles, standards, and norms of behavior

187, 188, 193

102-17 Mekanisme untuk Saran dan Masalah EtikaMechanisms for Advice and Concerns about Ethics

194

tata Kelola | governance

102-18 Struktur Tata KelolaGovernance structure

189, 192

102-26 Peran Badan Tata Kelola Tertinggi dalam Menetapkan Tujuan, Nilai-Nilai, dan StrategiRole of Highest Governance Body in Setting Purpose, Values,and Strategy

192

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Title

Keterlibatan Pemangku Kepentingan | Stakeholder engagement

102-40 Daftar Kelompok Pemangku KepentinganList of stakeholder groups

208, 209, 210

102-41 Perjanjian Perundingan KolektifCollective bargaining agreements

127

102-42 Mengidentifikasi dan Memilih Pemangku KepentinganIdentifying and selecting stakeholders

208, 209, 210

102-43 Pendekatan Untuk Keterlibatan Pemangku KepentinganApproach to stakeholder engagement

208, 209, 210

102-44 Topik Utama dan Hal-hal yang DiajukanKey topics and concerns raised

208, 209, 210

Praktik Pelaporan | reporting practice

102-45 Entitas yang Masuk dalam Laporan KeuanganEntities included in the consolidated financial statements

30, 204

102-46 Menetapkan Isi Laporan dan Topik BoundaryDefining report content and topic Boundaries

205

102-47 Daftar Topik MaterialList of material topics

207

102-48 Penyajian Kembali InformasiRestatements of information

204

102-49 Pengungkapan Perubahan pada LaporanChanges in reporting

204

102-50 Periode PelaporanReporting period

204

102-51 Tanggal Laporan TerbaruDate of most recent report

204

102-52 Siklus LaporanReporting cycle

204

102-53 Titik Kontak untuk Pertanyaan Mengenai LaporanContact Point for Questions Regarding the Report

240

102-54 Klaim Bahwa Laporan sesuai dengan Standar GRIClaims of reporting in accordance with the GRI Standards

204

102-55 Indeks Isi GRIGRI content index

227, 204

102-56 Assurance EksternalExternal assurance

204

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Title

DISCLOSURE toPiK sPesiFiK | sPeCiFiC toPiC DisCLosure

DamPaK eKonomi | eConomiC imPaCt

Kinerja ekonomi | economic Performance

GRI 103: Pendekatan Manajemen 2016ManagementApproach 2016

103-1 Penjelasan Topik Material dan BatasannyaExplanation of The Material Topic and its Boundary

51, 126

103-2 Pendekatan Manajemen dan KomponennyaThe Management Approach and its Components

51, 126

103-3 Evaluasi Pendekatan ManajemenEvaluation of The Management Approach

51, 126

GRI 201: Kinerja Ekonomi 2016Economic Performance

201-1 Nilai Ekonomi Langsung yang Dihasilkan dan DidistribusikanDirect economic value generated and distributed

51

201-3 Kewajiban Program Pensiun Manfaat Pasti dan Program Pensiun LainnyaDefined benefit plan obligations and other retirement plans

126



121


121


121

GRI 202: Keberadaan Pasar 2016Market Presence

202-1 Rasio Standar Upah Karyawan Entry-Level Berdasarkan Jenis Kelamin Terhadap Upah Minimum RegionalRatios of Standard Entry Level Wage by Gender Compared to Local Minimum Wage

121

Dampak ekonomi tidak Langsung | indirect economic impacts



178, 180, 181, 182


178, 180, 181, 182


178, 180, 181, 182

GRI 203: Dampak Ekonomi Tidak Langsung 2016Indirect Economic Impacts

203-1 Investasi Infrastruktur dan Layanan JasaInfrastructure investments and services supported

181, 182

203-2 Dampak Ekonomi Tidak Langsung yang SignifikanSignificant indirect economic impacts

178, 180

Praktik Pengadaan | Procurement Practices



65


65


65

GRI 204: Praktik Pengadaan 2016Procurement Practices

204-1 Proporsi Pengeluaran untuk Pemasok LokalProportion of Spending on Local Suppliers

65

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Title

anti-Korupsi | anti-corruption



198, 200


198, 200


198, 200

GRI 205: Anti-Korupsi 2016Anti-corruption

205-2 Komunikasi dan Pelatihan Tentang Kebijakan dan Prosedur Anti KorupsiCommunication and training about anti-corruption policies and procedures

198

205-3 Insiden Korupsi yang Terbukti dan Tindakan yang DiambilConfirmed Incidents of Corruption and Actions Taken

200

DamPaK LingKungan | environment imPaCt

energi | energy



91, 92


91, 92


91, 92

GRI 302: Energi 2016Energy 2016

302-1 Konsumsi Energi dalam OrganisasiEnergy consumption within the organization

91

302-2 Konsumsi Energi di Luar OrganisasiEnergy consumption outside of the organization

91

302-3 Intensitas EnergiEnergy Intensity

92

302-4 Pengurangan Konsumsi EnergiReduction of energy consumption

92

Air | Water



96, 98, 99, 100


96, 98, 99, 100


96, 98, 99, 100

GRI 303: Air 2016Water 2016

303-1 Interaksi dengan Air Sebagai Sumber Daya BersamaWater Withdrawal by Source

96, 99

303-2 Manajemen dampak yang berkaitan dengan pembuangan airWater sources significantly affected by withdrawal of water

98

303-3 Pengambilan airWater recycled and reused

99, 100

emisi | emissions



94, 95, 100


94, 95, 100


94, 95, 100

Men

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Title

GRI 305: Emisi 2016Emissions 2016

305-1 Emisi GRK (Cakupan 1) langsungDirect (Scope 1) GHG emissions

94

305-2 Emisi GRK (Cakupan 2) tidak langsung Energy indirect (Scope 2) GHG emissions

94

305-3 Emisi GRK (Cakupan 3) tidak langsung lainnyaOther indirect (Scope 3) GHG emissions

94

305-4 Intensitas emisi GRKGHG emissions intensity

95

305-5 Pengurangan emisi GRKReduction of GHG emissions

95

305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), dan emisi udara yang signifikan lainnyaNitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

104

air Limbah (efluen) dan Limbah | Waste



102, 103


102, 103


102, 103

GRI 306: Air limbah (efluen) dan Limbah 2016Waste 2016

306-2 Limbah berdasarkan jenis dan metode pembuanganWaste by type and disposal method

103

306-4 Pengangkutan limbah berbahayaTransport of hazardous waste

102, 103

Kepatuhan Lingkungan | environmental Compliance



109


109


109

GRI 307: Kepatuhan Lingkungan 2016Environmental Compliance 2016

307-1 Ketidakpatuhan terhadap undang-undang dan peraturan tentang lingkungan hidupNon-compliance with environmental laws and regulations

109

DAMPAK SOSIAL | SOCIAL IMPACt

Kepegawaian | employment



120, 125, 127


120, 125, 127


120, 125, 127

GRI 401: Kepegawaian 2016Employment 2016

401-1 Perekrutan karyawan baru dan pergantian karyawanNew Employee Hires and Employee Turnover

120

401-2 Tunjangan yang Diberikan kepada Karyawan Purnawaktu yang tidak Diberikan Kepada Karyawan Sementara atau Paruh WaktuBenefits Provided to Full-Time Employees that are not Provided to Temporary or Part-Time Employees

125

401-3 Cuti melahirkanParental leave

127

Profi

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Title

Keselamatan dan Kesehatan Kerja | occupational health and safety



145, 150, 153, 154, 157, 161, 162, 163


145, 150, 153, 154, 157, 161, 162, 163


145, 150, 153, 154, 157, 161, 162, 163

GRI 403: Keselamatan dan Kesehatan Kerja 2018Occupational Health and Safety 2018

403-1 Sistem Manajemen Keselamatan dan Kesehatan KerjaOccupational Health and Safety Management System

145, 163

403-2 Pengidentifikasian Bahaya, Penilaian Risiko, dan Investigasi InsidenHazard Identification, Risk Assessment, and Incident Investigation

154

403-3 Layanan Kesehatan KerjaOccupational Health Services

162

403-4 Partisipasi, Konsultasi, dan Komunikasi Pekerja Tentang Keselamatan dan Kesehatan KerjaWorker Participation, Consultation, and Communication on Occupational Health and Safety

150, 153

403-5 Pelatihan Pekerja Mengenai Keselamatan dan Kesehatan KerjaWorker Training on Occupational Health and Safety

161

403-6 Peningkatan Kualitas Kesehatan PekerjaPromotion of Worker Health

163

403-7 Pencegahan dan Mitigasi Dampak-Dampak Keselamatan dan Kesehatan Kerja yang Secara Langsung Terkait Hubungan BisnisPrevention and Mitigation of Occupational Health and Safety Impacts Directly Linked by Business Relationships

157, 158

403-8 Pekerja yang Tercakup dalam Sistem Manajemen Keselamatan dan Kesehatan KerjaWorkers Covered by an Occupational Health and Safety Management System

163

403-9 Kecelakaan kerjaWork-related injuries

157, 158

403-10 Penyakit Akibat KerjaWork-related ill Health

162

Pendidikan dan Pelatihan | training and education



126, 127, 131, 141


126, 127, 131, 141


126, 127, 131, 141

GRI 404: Pendidikan dan Pelatihan 2016Training and Education

404-1 Rata-rata Jam Pelatihan per Tahun per PegawaiAverage hours of training per year per employee

141

404-2 Program untuk Meningkatkan Keterampilan Pegawai dan Program Bantuan PeralihanPrograms for Upgrading Employee Skills and Transition Assistance Programs

126, 127, 131

404-3 Persentase Pegawai yang Menerima Review Kinerja dan Pengembangan Karier Secara RegularPercentage of Employees Receiving Regular Performance and Career Development Reviews

141

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Title

Keberagaman dan Kesempatan yang Setara | Diversity and equal opportunity



128, 129


128, 129


128, 129

GRI 405: Keberagaman dan Kesempatan yang Setara 2016Diversity and Equal Opportunity

405-1 Keanekaragaman Badan Tata Kelola dan KaryawanDiversity of Governance Bodies and Employees

128, 129

405-2 Rasio Gaji Dasar dan Remunerasi Pria dan WanitaRatio of Basic Salary and Remuneration of Women to Men

128

Non Diskriminasi | Non-discrimination



128


128


128

GRI 406: Non-diskriminasi 2016 Non-discrimination

406-1 Insiden Diskriminasi dan Tindakan Perbaikan yang Dilakukan Incidents of Discrimination and Corrective Actions Taken

128

Praktik Keamanan | safety Practices



177


177


177

GRI 413: Masyarakat Lokal 2016Local Communities 2016

413-1 Operasi dengan Keterlibatan Masyarakat Lokal, Penilaian Dampak, dan Program PengembanganOperations with Local Community Engagement, Impact Assessments, and Development Programs

177

Kesehatan dan Keselamatan Pelanggan | Customer health and safety



152


152


152

GRI 416: Kesehatan dan Keselamatan Pelanggan2016Customer Health and Safety 2016

416-2 Insiden Ketidakpatuhan Sehubungan dengan Dampak Kesehatan dan Keselamatan dari Produk Dan JasaIncidents of Non-Compliance Concerning the Health and Safety Impacts of Products and Services

152

Profi

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Title

Komunikasi marketing | marketing Communication



84


84


84

GRI 417: Pemasaran Dan Pelabelan 2016Marketing and Labeling 2016

417-3 Insiden Ketidakpatuhan Terkait Komunikasi PemasaranIncidents of Non-Compliance Concerning Marketing Communications

84

Kepatuhan sosial ekonomi | Socioeconomic Compliance



84


84


84

GRI 419: Kepatuhan Sosial Ekonomi 2016 Socioeconomic Compliance 2016

419-1 Ketidakpatuhan Terhadap Undang-Undang dan Peraturan di Bidang Sosial dan EkonomiNon-Compliance with Laws and Regulations in the Social and Economic Area

84

SECTOR DISCLOSURE

Market Presence



53, 59, 62


53, 59, 62


53, 59, 62

GRI AO: Market Presence

AO1 Total Jumlah Penumpang Setiap Tahun yang diuraikan Berdasarkan Penumpang pada Penerbangan Internasional dan Domestik, dan Diuraikan Berdasarkan Asal Tujuan Serta Penumpang yang dipindahkan, Termasuk Penumpang TransitTotal Number of Passengers Annually, Broken Down by Passengers on International And Domestic Flights, and Broken Down by Origin-and-Destination and Transfer Passengers, Including Transit Passengers

53

AO2 Total Jumlah Pergerakan Pesawat Setiap Tahun pada Siang dan Malam Hari, Dikelompokkan berdasarkan Penumpang Komersial, Kargo Komersial, Penerbangan Umum, dan Penerbangan yang AmanTotal Annual Number of Aircraft Movements by Day and by Night, Broken Down by Commercial Passenger, Commercial Cargo, General Aviation, and State Aviation Flights

60

AO3 Jumlah Total Tonase Kargo Total Amount of Cargo Tonnage

62

Air | Water



101


101


101

GRI AO4: AirWater

AO4 Kualitas Stromwater dengan standar peraturan yang berlakuQuality of Storm Water by Applicable Regulatory Standards

101

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Title

emisi | emission



104


104


104

GRI AO5: Emissions AO5 Tingkat Kualitas Udara Ambien Berdasarkan Konsentrasi Polutan dalam Microgram per Kubik (μgm3) atau Bagian Per juta (ppm) oleh Pengaturan RezimAmbient Air Quality Levels According to Pollutant Concentrations in Microgram per Cubic Meter (μg/m3) or Parts per Million (ppm) by Regulatory Regime

104

Noise



106


106


106

GRI AO7: Noise AO7 Perubahan Jumlah dan Persentase Orang yang Berada di Area yang Terkena Dampak KebisinganNumber and Percentage Change of People Residing in Areas Affected by Noise

106

Society



109


109


109

GRI AO8: Society Disclosures for the Airport Operators Sector

AO8 Jumlah Orang yang dipindahkan secara Fisik atau Ekonomi , baik Secara Sukarela atau tidak, Oleh Operator Bandara atau Pemerintah atau Entitas, dan Kompensasi yang diberikanNumber of Persons Physically or Economically Displaced, Either Voluntarily or Involuntarily, by The Airport Operator or on its Behalf by a Governmental or Other Entity, and Compensation Provided

109

Product Responsibility

GRI 103: PendekatanManajemen 2016ManagementApproach 2016


173


173


173

GRI AO9: ProductResponsibilityDisclosures for theAirport Operators Sector

AO9 Jumlah total per tahun “wildlife strike” per 10.000 pesawatTotal Annual Number of Wildlife Strikes per 10,000 Aircraft Movements

173

General Standar Disclosure

G4-DMA IntermodalitasIntermodality

77

G4-DMA Kualitas layananService quality

79, 80, 81, 82, 83

G4-DMA Layanan dan fasilitas untuk orang berkebutuhan khususServices and facilities for people with special needs

70, 71

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No IndeksIndex Number

Nama IndeksIndex Description

halamanPage

Strategi KeberlanjutanSustainability Strategy

A.1 Penjelasan Strategi KeberlanjutanSustainability Strategy Statement

20, 88

ikhtisar Kinerja Keberlanjutansustainability Performance highlights

B.1 Ikhtisar Kinerja EkonomiEconomic Performance Overview

2, 51

B.2 Ikhtisar Kinerja Lingkungan HidupEnvironmental Performance Overview

3

B.3 Ikhtisar Kinerja Sosial Social Performance Overview

3

Profil PerusahaanCompany Profile

C.1 Visi, Misi, dan Nilai Keberlanjutan Vision, Mission, and Sustainability Values

187

C.2 Alamat Perusahaan Company Address

29

C.3 Skala PerusahaanScale of organisation

31

C.3.a Total aset atau kapitalisasi aset, dan total kewajiban Total assets or asset capitalisation and total liabilities

31

C.3.b Jumlah karyawan menurut gender, jabatan, usia, pendidikan, dan status Number of employees by gender, position, age, education, and status

118

C.3.c Persentase kepemilikan saham Percentage of share ownership

30

C.3.d Wilayah operasional Operational area

29

C.4 Produk, Layanan, dan Kegiatan Usaha Yang Dijalankan Products, services, and business activities undertaken

27

C.5 Keanggotaan Pada Asosiasi Membership in the Association

31

C.6 Perubahan Organisasi Bersifat Signifikan Significant Change in Organisation

204

Penjelasan DireksiReport of the Board of Directors

D.1 Strategi pencapaian target Target achievement strategy

18

tata Kelola Keberlanjutansustainability governance

E.1 Penanggungjawab Penerapan Keuangan Berkelanjutan Person in Charge of Sustainable Finance Implementation

22

E.2 Pengembangan Kompetensi Terkait Keuangan Berkelanjutan Competency Development Related to Sustainable Finance

22

E.3 Penilaian Risiko Atas Penerapan Keuangan Berkelanjutan Risk Assessment on the Sustainable Finance Implementation

20

Indeks POJK No. 51/oJK.03/2017POJK index no. 51/oJK.03/2017

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halamanPage

E.4 Hubungan Dengan Pemangku Kepentingan Relations with Stakeholders

208

E.5 Permasalahan Terhadap Penerapan Keuangan Berkelanjutan Issues against the Sustainable Finance Implementation

20

Kinerja KeberlanjutanSustainability Performance

F.1 Kegiatan Membangun Budaya KeberlanjutanActivities to Build a Culture of Sustainability

88

Kinerja ekonomieconomic Performance

F.2 Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, Pendapatan dan Laba Rugi Comparison of Production Targets and Performance, Portfolios, Financing Targets, or Investments, Income and Profit and Loss

52

Aspek Umumgeneral affairs aspect

F.4 Biaya Lingkungan HidupEnvironmental Costs

90, 113

aspek energi energy aspect

F.6 Jumlah dan Intensitas Energi Yang Digunakan Amount and Intensity of Used Energy

91

F.7 Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan Attempts and Achievement of Energy Efficiency and Use of Renewable Energy

92

Aspek Air Water aspect

F.8 Penggunaan Air Water Usage

96

aspek Keanekaragaman hayati Biodiversity Conservation aspect

F.10 Usaha Konservasi Keanekaragaman Hayati Attempts of Biodiversity Conservation

113

aspek emisi emission aspect

F.11 Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya Amount and Intensity of Produced Emissions by Type

94, 95

F.12 Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan Amount and Intensity of Resulting Emissions by Type of Emission Reduction Efforts and Achievements Conducted

95

aspek Limbah dan efluen Waste and effluent aspect

F.13 Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis The amount of waste and effluent generated by type

102

F.14 Mekanisme Pengelolaan Limbah dan Efluen Waste and Effluent Management Mechanisms

102

aspek Pengaduan terkait Lingkungan hidup Complaint aspect related to the environment

F.16 Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan Number and Material of Environmental Complaints Received and Resolved

109

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Kinerja Sosial Social Performance

F.17 Komitmen LJK, Emiten, atau Perusahaan Publik Untuk Memberikan Layanan Atas Produk dan/atau Jasa yang Setara Kepada Konsumen Commitment of Financial Services Institutions, Issuers, or Public Companies to Provide Equal Services for Products and/or Services to Customers

68, 84

Aspek Ketenagakerjaan employment aspect

F.18 Kesetaraan Kesempatan Bekerja Equal Opportunity to Work

128

F.19 Tenaga Kerja Anak dan Tenaga Kerja Paksa Child Labour and Forced Labour

127

F.20 Upah Minimum Regional Regional Minimum Wage

121

F.21 Lingkungan Bekerja Yang Layak Dan Aman Decent and Safe Work Environment

162, 163

F.22 Pelatihan dan Pengembangan Kemampuan Pegawai Training and Capacity Building for Employees

129

Aspek Masyarakat Community Aspect

F.24 Pengaduan Masyarakat Public Complaints

79

F.25 Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL) Environmental Social Responsibility (TJSL) Activities

174

tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan responsibility for sustainable Product/service Development

F.26 Inovasi dan Pengembangan Produk/Jasa Keuangan berkelanjutan Sustainable Financial Product/Service Innovation and Development

69

F.27 Produk/Jasa Yang Sudah Dievaluasi Keamanannya Bagi Pelanggan Products/services safety that have been evaluated for customers

68

F.28 Dampak Produk/Jasa Impacts of Product/Service

68

F.30 Survei Kepuasan Pelanggan Terhadap Produk dan/atau Jasa Keuangan Berkelanjutan Customer Satisfaction Survey of Sustainable Financial Products and/or Services

80

Lain-lain Others

G.1 Verifikasi Tertulis Dari Pihak Independen, Jika Ada An Affidavit Verification by the Independent, If Any

204

G.2 Surat Pernyataan Anggota Direksi dan Anggota Dewan Komisaris Tentang Tanggung Jawab Atas Laporan Keberlanjutan Statement of Members of the Board of Directors and Members of the Board of Commissioners regarding the Responsibility for Sustainability Reports

211, 212

G.3 Lembar Umpan Balik Feedback Sheet

240

G.4 Tanggapan Terhadap Umpan Balik Laporan Tahun Sebelumnya Responses to the Preceding Year’s Report Feedback

240

G.5 Daftar Pengungkapan Sesuai POJK 51/2017 List of Disclosures in accordance with POJK 51/2017

204

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Lembar Umpan BalikFeedback Sheet [gri 102-53] [OJK G.3]

PROFIL ANDA (Mohon diisi bila berkenan) | YOUR PROFILE (Please fill in the blank)Nama | Name : ___________________________________________________________________________________________Institusi/Perusahaan | Institution/Company : ___________________________________________________________________________________________Email : ___________________________________________________________________________________________Tel/HP | Phone/Mobile : ___________________________________________________________________________________________

golongan pemangku kepentingan | Stakeholder group: Pemegang Saham/Investor | Shareholder/Investor Pengguna bandara | Airport user Pegawai | Employee Serikat Pekerja | Labor union Media Penyedia barang dan/atau jasa

Supplier of goods and/or services Organisasi masyarakat/NGO | Community organization/NGO Pemerintah/OJK | The Government/OJK Organisasi bisnis | Business organization

Lain-lain | Others : ____________

Bagaimana penilaian Anda mengenai penulisan laporan ini:How would you rate the report:

tidak setujuStrongly Disagree

Kurang setujuDisagree

tidak tahuNeutral

SetujuAgree

Sangat setujuStrongly Agree

Laporan ini mudah dimengertiThis report is easy to understandLaporan ini bermanfaatThis report is usefulLaporan ini sudah menggambarkan kinerja LJK dalam pembangunan berkelanjutanThis report describes performance of Financial Services Institution (LJK) in sustainable development Bagaimana penilaian Anda mengenai tingkat materialitas topik-topik di bawah ini:How would you rate the material aspects of the following topics:

tidak pentingNot Important

Kurang pentingSomewhat Important

tidak tahuUndecided

PentingImportant

Sangat pentingVery Important

Kinerja ekonomiEconomic performanceKinerja operasionalOperational performanceKinerja lingkunganEnvironmental performanceKepatuhan lingkunganEnvironmental complianceKenyamanan bekerjaComfort at WorkNon diskriminasi dan HAMNon-discrimination and human rightsMasyarakat lokalLocal communityKesehatan dan keselamatan pelangganCustomer health and safetyPemasaran dan pelabelanMarketing and labelingKetaatan sosial ekonomiSocioeconomic compliance

Mohon berikan saran, usul, atau komentar Anda atas laporan ini:

In terms of the 2019 sustainability report, we received several feedbacks and provided responses to these inputs, as follows. [OJK G.4]

Please provide your suggestions, recommendations, or comments on this report:

Terkait laporan keberlanjutan tahun 2019, kami mendapatkan beberapa umpan balik seperti berikut ini, dan berikut kami sertakan pula tanggapan terhadap masukan-masukan tersebut. [OJK G.4]

MasukanFeedback

tanggapan Pt Angkasa Pura I (Persero)Responses of PT Angkasa Pura I (Persero)

Profi

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Pt Angkasa Pura I (Persero)

Kota Baru Bandar Kemayoran Blok B12 Kav. 2

Jakarta Pusat, DKI Jakarta - Indonesia

Telp. : 021 654 1961

Faks. : 021 654 1514

Email : [email protected]

Website : www.ap1.co.id

Laporan Keberlanjutan 2020 Sustainability Report

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