Surviving in a Financial Crisis: Leverage Library Resource & Enhance Service Quality

Qing Li 李箐IEEE Manager, Client Services/UPPPhD Candidate, Syracuse University

2009.11.12

Librarian

University Head Faculty/Student

Publisher

Sorry, need to cut the budget…

No! We can’t work without it….

Sorry, need to increase a little bit

What Are We Going to Do?

If we just don’t have enough budget …If users stop stepping into our library …If we are short of hands …If we can’t get enough recognition from users as we did…If …

Too many “IF”s we can ask

多元化困境

Outline

抛磚引玉

What if we just can’t get enough budget?

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Case I- Improve Reference Service Model

Case: University of Arizona Science-Engineering Library (Bracke et al, 2008)– Background

Budget cuts Changing user behaviors

– Goal of Revolution Enhance the existing reference service model Establish the new model of “Finding

Information in a New Landscape (FINL)”

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Traditional Model of Reference Service

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Reference

Circulation

Photocopy

Where is the problem?Where is the problem?

Participatory Observation

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New Model: Finding Information in a New Landscape (FINL)

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Photocopy

All-purpose Desk

* Less frustration for users* More freedom for reference librarians* The central location attracts users' attention

(Bracke et al. 2008)

“ Desk Support”

What if users stop stepping into our library as they used to do?

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Get Into Real Workflow

“The Biosciences Report also indicated that the Libraries' web sites were not being used because they weren't part of their normal workflow. Rather than give up on using web sites to disseminate information, why not attempt to make them part of the workflow?” - Nolan et al, 2008

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Case II- Reach Out to Our Users

Case: University of Washington Libraries -Reaching Out to Our Users （ Nolan et al, 2008 ）– Background: Changing

user behaviors and needs

– Solution: reach out end users and improve service quality

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Meet Them in Their Spaces

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（ Nolan et al, 2008 ）

Café Hour

Lure Them Into Our Spaces

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Poster Wall

Library Scramble

Use the Middle Ground That is the Internet

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Collaborative Blog Virtual Reading Room

Course-centered Wiki

What if we are short of hands?

Case III: Let Us Involve StudentsIEEE University Partnership Program– Support information literacy goals

Support for Library and Branch Education/Outreach

IEEE student branches get involved in the library activities via UPP program – Tsinghua University

New Student Library Orientation Book Purchase Recommendation Library Resources and Training Promotion on

Campus

What if we can’t get enough recognition from users as we did?

以攻為守尋找真正的解決之道

First, let us follow up yesterday's panel discussion

Too much attention to published papers

As Dr Wen mentioned, there are many versions of papers before the final paper, as well as dataset. Why don’t we take advantage of those?

Data is actually more valuable compared to the final paper somehow– Paper for citing – Data for producing new papers

So, time to think of something else

An Emerging Opportunity-E Science/E-Research

“What is meant by e-Science? In the future, e-Science will refer to the large scale science that will increasingly be carried out through distributed global collaborations enabled by the Internet. ”

National e-Science Center. (2008). Defining e-Science. http://www.nesc.ac.uk/nesc/define.html

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大規模資料集網路化分散式合作

A Project Focusing On Open Access to Scientific Data

FLOSSmole project in the School of Information Studies at Syracuse University– FLOSS is trying to build a collaboratory for research

on open source software development http://floss.syr.edu

– Co-PI: Megan Conklin (Elon University) Kevin Crowston (Syracuse University)

– NSF CRI grant #0708767

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ExampleFLOSS Research as E-Research

Before

Howison, J (2007) e-Social Science 2007. http://floss.syr.edu/Presentations/HSDposter_8.ai.pdf

Howison, J (2007)

After

Make it possible to discover publications from data and data from publications

The Majority of Data Projects Are Initiated by Scientific Communities

E-Science:– Bioinformatics (Protein data bank, Gene bank) – Earth Science (NASA GES Distributed Active Archive

Center)– Particle Physics (Large Hadron Collider)– Medicine and Health (Electronic patient record,

medical image)

E-Social Science:– MIMAS & EDINA: Census statistics, continuous

government surveys, macro-economic time series databanks etc

Library and Info Science Makes a Move

University of Illinois at Urbana-Champaign: Education Program in Data Curation– http://www.lis.illinois.edu/programs/ms/data_curation.html

University of North Carolina: DigCCurr – http://www.lulu.com/items/volume_65/6800000/6800574/4/print/

DigCCurr2009Proceedings_060909.pdf

Syracuse University: Cyberinfrastructure Facilitators – http://www.syr.edu/news/archives/story.php?id=5628

……

Data Library as The Future Digital Library

“Functions of conventional digital libraries - a set of services for manipulation, management, discovery and presentation”

“New types of tools for data transformation, visualization and data mining”

– Hey and Trefethen (2003). The Data Deluge. http://www.rcuk.ac.uk/cmsweb/downloads/rcuk/.../esci/datadeluge.pdf

Possible Data Curation Services

Repository for Data Deposition Support ServicesDiscovery and Access ServicesMetadata Services

Appraisal & SelectionIntellectual Property Rights ConsultationLarge-scale StorageApplications and Tools

Smith, L. et al (2008) propose several possible data curation services for the future

Are We Ready For It?

參與科研突顯價值獲取認同走出困境

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Any question you want to discuss later, please email Qing Li ( 李箐 ), IEEE Client Services Manager, at qing-li@ieee.org

References Bracke, M.S., Chinnaswamy,S. and Kline, E. 2008. Evolution of Reference: A New Service Model for Science and Engineering Library. Issues in Science and Technology Librarianship, Winter 2008Cravenho, J. and Sandvig, B. 2003. Survey for action, not satisfaction. Quality Progress, 36 (3): 63-68Flanagan, P, and Horowitz, L.R. 2000. Exploring new service models: can consolidating public service points improve response to customer needs? The Journal of Academic Librarianship 26 (5): 329-338Howe, D. et al. The Future of Biocuration, Nature, Vol 455, 4 September 2008: 47-50Meier, J.J. 2008. Chat Widgets for Science Libraries. Issues in Science and Technology Librarianship, Fall 2008National e-Science Centre. (2004). Developing the UK’s e-infrastructure for science and innovation. http://www.nesc.ac.uk/documents/OSI/report.pdf National e-Science Center. (2008). Defining e-Science. http://www.nesc.ac.uk/nesc/define.htmlNolan, M et al. 2008. Science Experiments: Reaching Out to Our Users. Issues in Science and Technology Librarianship. Fall 2008Qin, J. 2009. E-science/E-Research : Challenges and Opportunities for Academic Libraries. http://202.114.9.60/dl6/ppt/qj1.pdf Saunders, L . and Vreeland, C. 2004. Maximizing Value: Creating an Online Tutorial That Will Also Serve as a Reference Tool. Virtual Reference Desk (VRD) 6th Annual Conference. Available: http://data.webjunction.org/wj/documents/12494.pdfScaramozzino, J.M. 2008. An Undergraduate Science Information Literacy Tutorial in a Web 2.0 World. Issues in Science and Technology Librarianship, Fall 2008Smith, L. et al (2008). Data Curation Education http://www.ideals.uiuc.edu/bitstream/handle/2142/8771/DC_Ed_Panel_JCDL_2008%5B1%5D.ppt?sequence=204/18/2332