SustainabilityReport 2019
Contribute to the harmony of lifefor a better world
Social andenvironmentalmanagement
Alignment withsustainability initiatives
4
Social and environmental management
ContentsGRI - ISO 26000 ................................................................................................................................. 5
Articulation with the Global Development Agenda - SDGs ..........................................................13
Global Compact...............................................................................................................................22
Integrated Report - IIRC ...................................................................................................................25
Institutional performance monitoring and evaluation .................................................................30
GRI – ISO 26000
6
Social and environmental management
GRI - ISO 26000
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles andCore Subjects of
ISO 26000ISO 26000 matters
GRI 101. Reporting principles
Accountability Accountability
GRI 101. Using the GRI Standards for sustainability reporting
GRI 101. Making claims related to the use of the GRI Standards
GRI 102-1. Organizational profile
Human rights Fundamental principles and rights at work
Organizational governance Organizational governance
Labor practices
Conditions of work and social protection
Social dialogue
Employment and employment relationships
GRI 102-2. Strategy Organizational governance Organizational governance
GRI 102-3. Ethics and integrity Ethical behavior Ethical behavior
GRI 102-4. GovernanceOrganizational governance Organizational governance
GRI 102-5. Stakeholder engagement
GRI 102-6. Reporting practice Accountability Accountability
GRI 103-1. Explanation of the material topic and its boundary
Accountability Accountability
GRI 103-2. The management approach and its components
GRI 103-3. Evaluation of the management approach
7
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles and Core
Subjects ofISO 26000
ISO 26000 matters
GRI 201. Economic performance
Environment Climate change mitigation and adaptation
Community involvement and development
Wealth and income creation
Social investment
Community involvement and development
GRI 203. Indirect economic impacts
Consumer issues Access to essential services
Human rights Economic, social, and cultural rights
Community involvement and development
Employment creation and skills development
Technology development and access
Education and culture
Wealth and income creation
Social investment
Community involvement and development
Fair operating practicesPromoting social responsibility in the sphere of influence
Respect for property rights
GRI 204. Procurement practices
Community involvement and development
Employment creation and skills development
Wealth and income creation
Fair operating practicesPromoting social responsibility in the sphere of influence
GRI 205. Anti-corruption Anti-corruption
8
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles and Core
Subjects ofISO 26000
ISO 26000 matters
GRI 301. MaterialsEnvironment Sustainable resource use
GRI 302. EnergyFair operating practices Promoting social responsibility in the sphere of influence
GRI 303. Water supply
Environment
Sustainable resource use
GRI 304. BiodiversityProtection of the environment, biodiversity, and restoration of natural habitats
GRI 305. Emissions Climate change mitigation and adaptation
GRI 306. Effluents and waste
Prevention of pollution
Protection of the environment, biodiversity, and restoration of natural habitats
Sustainable resource use
GRI 401. Employment
Community involvement and development
Technology development and access
Labor practices
Conditions of work and social protection
Occupational health and safety
Employment and employment relationships
GRI 403. Occupational health and safety Occupational health and safety
GRI 404. Training and education
Community involvement and development
Employment creation and skills development
Labor practices Human development and training in the workplace
GRI 405. Diversity and equal opportunity
Human rights
Discrimination and vulnerable groups
Fundamental principles and rights at work
Labor practices Employment and employment relationships
GRI 406. Non-discrimination Human rights
Discrimination and vulnerable groups
Fundamental principles and rights at work
9
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles and Core
Subjects ofISO 26000
ISO 26000 matters
GRI 406. Non-discrimination
Human rights
Resolving grievances
GRI 407. Freedom of association and collective bargaining
Avoidance of complicity
Due diligence
Civil and political rights
Fundamental principles and rights at work
Human rights risk situations
Labor practicesSocial dialogue
Employment and employment relationships
GRI 408. Child laborHuman rights
Avoidance of complicity
Due diligence
Discrimination and vulnerable groups
Fundamental principles and rights at work
Human rights risk situations
Fair operating practices Promoting social responsibility in the sphere of influence
GRI 409. Forced or compulsory laborHuman rights
Avoidance of complicity
Due diligence
Discrimination and vulnerable groups
Fundamental principles and rights at work
Human rights risk situations
Fair operating practices Promoting social responsibility in the sphere of influence
GRI 410. Security practices Human rights Avoidance of complicity
10
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles and Core
Subjects ofISO 26000
ISO 26000 matters
GRI 410. Security practicesFair operating practices Promoting social responsibility in the sphere of influence
Labor practices Employment and employment relationships
GRI 411. Rights of indigenous peoplesHuman rights
Civil and political rights
Discrimination and vulnerable groups
Resolving grievances
Fair operating practices Respect for property rights
GRI 412. Human rights assessmentHuman rights
Avoidance of complicity
Due diligence
Human rights risk situations
Fair operating practices Promoting social responsibility in the sphere of influence
GRI 413. Local communities
Human rights Economic, social, and cultural rights
Environment
Prevention of pollution
Protection of the environment, biodiversity, and restoration of natural habitats
Community involvement and development
Employment creation and skills development
Technology development and access
Education and culture
Wealth and income creation
Social investment
Community involvement and development
Healthcare
11
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 StandardKey Principles and Core
Subjects ofISO 26000
ISO 26000 matters
GRI 414. Supplier social assessment
Human rights
Avoidance of complicity
Due diligence
Fundamental principles and rights at work
Community involvement and development
Employment creation and skills development
Technology development and access
Education and culture
Wealth and income creation
Social investment
Community involvement and development
Healthcare
Fair operating practicesPromoting social responsibility in the sphere of influence
Labor practices
Conditions of work and social protection
Human development and training in the workplace
Social dialogue
Occupational health and safety
Employment and employment relationships
GRI 416. Customer health and safetyConsumer issues
Sustainable consumption
Protecting consumers’ health and safety
Human rightsEconomic, social, and cultural rights
12
Social and environmental management
Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard
GRI Standards
ISO 26000 Standard
Key Principles and Core Subjects ofISO 26000
ISO 26000 matters
GRI 416. Customer health and safety
Community involvement and development
Education and culture
Community involvement and development
Healthcare
Fair operating practices Promoting social responsibility in the sphere of influence
Labor practices Occupational health and safety
GRI 417. Marketing and labeling
Consumer issues
Sustainable consumption
Fair marketing
Protecting consumers’ health and safety
GRI 418. Customer PrivacyConsumer service, support, and complaint and dispute resolution
GRI 419. Socioeconomic compliance
Access to essential services
Education and awareness
Fair marketing
Consumer data protection and privacy
Consumer service, support, and complaint and dispute resolution
Community involvement and development Wealth and income creation
Fair operating practices Respect for property rights
13
Social and environmental management
Articulation with theGlobal DevelopmentAgenda - SDGs
14
Social and environmental management
Articulation with the Global Development Agenda - SDGs
Sustainable Development Goals – SDGs
Interpreting “Architecture for a better world”, it is understood that companies need a sustainable world to fulfil their purpose and that, to build such a world, the commitment of the business sector is indispensable. Grupo EPM embraces this concept in its business purpose, in its BHAG that includes the universalization of public utilities, in its care for the environment through its commitments to water protection and carbon neutral operation, and in its business actions.
The 2030 Agenda for Sustainable Development has provided a model of shared prosperity in a sustainable world. The 2019 report shows progress and favorable trends, but it is clear that many areas need immediate collective attention: the natural environment is deteriorating at an alarming rate, the goal to end extreme poverty by 2030 is being jeopardized, and people struggle to respond to entrenched deprivation, violent conflicts and vulnerabilities to natural disasters.1
The report therefore highlights areas that can drive progress across all 17 SDGs: financing; resilience; sustainable and inclusive economies; more effective institutions; local action; better use of data; and harnessing science, technology and innovation with a greater focus on digital transformation.
Regarding the SDGs 6 and 7, which are central to Grupo EPM, the report shows progress in the access to safely managed drinking water and sanitation, but millions of people still do not have these services, especially in rural areas. Water stress affects people on every continent, requiring immediate and collective action.
The world is making progress towards goal 7 with encouraging signs that energy is becoming more sustainable and widely available. Nearly 9 out of 10 people now have access to electricity, but reaching the unserved will require increased efforts.
1 United Nations, The Sustainable Development Goals Report 2019. Available at: https://reliefweb.int/sites/reliefweb.int/files/resources/The-Sustainable-Development-Goals-Report-2019.pdf, consultado el 11 de febrero de 2020.
https://reliefweb.int/sites/reliefweb.int/files/resources/The-Sustainable-Development-Goals-Report-2019.pdf
15
Social and environmental management
The SDGs nourish both the purpose of contributing to the harmony of life for a better world and the material topics and actions through which Grupo EPM contributes to local and global
development.
Sustainable Development Goals - Major milestones regarding the SDGs in the global context and in Grupo EPM
2016 2017 2018 2019First UN SDGs reportIt sets benchmarks for the actions of the sustainable development agenda for the next 15 years.
Second UN SDGs reportProgress is unequal in the different regions, among genders, and among people from different ages, strata, and locations. To accomplish the audacious vision of the 2030 agenda, progress must be faster and more inclusive.
Third UN SDGs reportProgress has been made in guaranteeing access to energy, especially in the least developed countries. However, national priorities and strengthened political ambitions are still needed to guide the world towards the accomplishment of the energy goals by 2030.
Fourth UN SDGs report 2019Climate change jeopardizes progress in all areas of sustainable development. Increasing inequality among and within countries requires immediate attention.Progress has been slow in many SDGs; the global response to date has not been ambitious enough.
It identifies priority SDG targets for Grupo EPM Included in the SDGs highlighted in the image.It associates SDGs with initiatives and the Balanced Scorecard of the group’s business plan.It strengthens the 2017-2020 business plan. It applies SDGs as driving forces for the challenges of material topics.
It strengthens connections between material topics of Grupo EPM and SDGs.The identification of emphases or aspects of specific material topics in the territories helps determining the connection with the SDG targets to act more accordingly.
It disseminates the SDGs, especially among its suppliers and contractors, and promotes their application in personal and business activities, through partnerships with companies and institutions from different sectors that share its practices, in order to contribute to sustainable human development.
It starts assessing EPM’s contribution to the SDGs.Based on the priority SDG targets for Grupo EPM, it seeks to express its contribution to these goals.
16
Social and environmental management
Alignment between the Sustainable Development Goals and the Grupo EPM’s material topics and strategic goals
Materialtopics
Purpose:Contribute to the harmony of
life for a better world
Valuecreation
Customers and markets Operations
Learning and development
Incr
ease
val
ue fo
r sta
keho
lder
s
Gro
w in
mar
kets
and
bus
ines
ses
Stre
ngth
en e
ngag
emen
t with
ex
tern
al s
take
hold
ers
Prov
ide
com
preh
ensi
ve q
ualit
y se
rvic
e to
cus
tom
ers
and
user
s
Ensu
re re
quire
d ca
sh fl
ow
Opt
imiz
e pr
oces
ses
Ass
ess
and
man
age
oper
atio
nal
safe
ty
Opt
imiz
e de
velo
pmen
t of
proj
ects
Dev
elop
org
aniz
atio
nal
capa
bilit
ies
Ach
ieve
cul
tura
l evo
lutio
n
17 P
artn
ersh
ips
for t
he g
oals
Access andpurchasability
Water and biodiversity
Quality and safety of products and
services
17
Social and environmental management
Materialtopics
Purpose:Contribute to the harmony of
life for a better world
Valuecreation
Customers and markets Operations
Learning and development
Incr
ease
val
ue fo
r st
akeh
olde
rs
Gro
w in
mar
kets
and
bu
sine
sses
Stre
ngth
en e
ngag
emen
t with
ex
tern
al s
take
hold
ers
Prov
ide
com
preh
ensi
ve
qual
ity s
ervi
ce to
cus
tom
ers
and
user
s
Ensu
re re
quire
d ca
sh fl
ow
Opt
imiz
e pr
oces
ses
Ass
ess
and
man
age
oper
atio
nal s
afet
y
Opt
imiz
e de
velo
pmen
t of
proj
ects
Dev
elop
org
aniz
atio
nal
capa
bilit
ies
Ach
ieve
cul
tura
l evo
lutio
n
17 P
artn
ersh
ips
for t
he g
oals
Organizational climate
Responsible procurement for local
development
Human rights
Renewable energies
18
Social and environmental management
Materialtopics
Purpose:Contribute to the harmony of
life for a better world
Valuecreation
Customers and markets Operations
Learning and development
Incr
ease
val
ue fo
r st
akeh
olde
rs
Gro
w in
mar
kets
and
bu
sine
sses
Stre
ngth
en e
ngag
emen
t with
ex
tern
al s
take
hold
ers
Prov
ide
com
preh
ensi
ve q
ualit
y se
rvic
e to
cus
tom
ers
and
user
s
Ensu
re re
quire
d ca
sh fl
ow
Opt
imiz
e pr
oces
ses
Ass
ess
and
man
age
oper
atio
nal s
afet
y
Opt
imiz
e de
velo
pmen
t of
proj
ects
Dev
elop
org
aniz
atio
nal
capa
bilit
ies
Ach
ieve
cul
tura
l evo
lutio
n
17 P
artn
ersh
ips
for t
he g
oals
Climate strategy
Financial Strength
Fees and prices
Transparency
19
Social and environmental management
EPM’s contribution to the Sustainable Development Goals - SDGs
In 2019, EPM started quantifying its contribution to the SDGs, according to the Grupo EPM’s strategic planning, which can be found in the Strategic Planning section of the 2019 Management Report. To this end, the company identified the targets that are most relevant to the core activities of the group’s companies, since they are the starting point to achieve the greatest contribution to sustainable human development.
The measurement of this contribution follows the methodological parameters of the Grupo EPM’s Balanced Scorecard (BSC), and will be expressed in terms of the contribution to the national development plans of each country where the group operates. In the case of companies in Colombia, the reference is the National Development Plan 2018-2022. The measurement of contributions will be gradually extended to the group’s companies and other priority targets. The first targets measured for EPM in terms of contribution to the SDGs are: 6.1: Achieve universal and equitable access to safe and affordable drinking water for all; 6.2: Achieve access to adequate and equitable sanitation and hygiene for all; 6.6: Protect and restore water-related ecosystems, including mountains, forests, wetlands, rivers, aquifers and lakes; and 7.1: Ensure universal access to affordable, reliable, and modern energy services.
EPM’s contribution to the SDG target 6.1
SDG target 6.1 Achieve
universal and equitable
access to safe and affordable drinking water
for all.
In 2019, EPMcontributed 7.9% of the Colombia's 2022
target.
Colombia National Development Plan 2018-2022
Indicator: people with access to adequate drinking water solutions.
Colombia's 2022 target: 47,244,643 people.
20
Social and environmental management
EPM’s contribution to the SDG target 6.2
SDG target 6.2Achieve access
to adequate and equitable sanitation and hygiene for all.
In 2019, EPMcontributed 8.1% of the
Colombia's 2022 target.
Colombia National Development Plan
2018-2022Indicator: people with access to adequate wastewater management solutions.
Colombia's 2022 target: 45,501,155 people.
EPM’s contribution to the SDG target 6.6
SDG target 6.6Protect and
restore water-related ecosystems,
including mountains,
forests, wetlands, rivers,
aquifers and lakes.
In 2019, EPM contributed 8.4%* of the Colombia's 2022
target.
Colombia National Development Plan2018-2022
Indicator: areas under sustainable conservation systems (restoration, agroforestry systems, sustainable forest management).
Target: 1,402,900 ha.
* Note: calculation made with the total amount, as of 2019, of areas owned by EPM located in forest ecosystems (natural forests and plantations), acquired historically for the protection of their reservoirs and water supply basins, and those areas where water protection initiatives are implemented (forest conservation, payment for environmental services, restoration, reforestation, forest promotion program, sustainable use practices, offset, and acquisition of land). Of the latter initiatives there are no detailed records before 2016.
21
Social and environmental management
EPM’s contribution to the SDG target 7.1
SDG target 7.1 Ensure
universal access to
affordable, reliable, and
modern energy
services.
In 2019, EPM exceeded the Colombia's 2022
target in quality indicators:SAIDI: 14.55 SAIFI: 7.29
Colombia National Development Plan 2018-2022
Indicator 1: SAIDI. Average duration of power interruptions per year. Colombia's 2022 target: 27 hours.
Indicator 2: SAIFI. Average amount of power interruptions per year. Colombia's 2022 target: 35 hours.
22
Social and environmental management
Global Compact
23
Social and environmental management
Alignment between material topics and the Global Compact’s principles
Global Compact’s principles - GC
Human rights Labor standards Environment Anti-corruption
Material topics
01 -
Hum
an ri
ghts
pro
tect
ion
02 -
Non
-com
plic
ity in
hum
an
right
s ab
uses
03 -
Fre
edom
of a
ssoc
iatio
n an
d co
llect
ive
barg
aini
ng
04 -
Elim
inat
ion
of fo
rced
and
co
mpu
lsor
y la
bor
05 -
Abo
litio
n of
chi
ld la
bor
06 -
Non
-dis
crim
inat
ion
07 –
Pre
vent
ion
of e
nviro
nmen
tal
prob
lem
s
08 -
Pro
mot
ion
of e
nviro
nmen
tal
resp
onsi
bilit
y
09 -
Pro
mot
ion
of e
nviro
nmen
tally
fr
iend
ly te
chno
logi
es
10 -
Wor
k ag
ains
t cor
rupt
ion,
ex
tort
ion,
and
brib
ery
Access and purchasability
Water and biodiversity
Quality and safety of products and services
Organizational climate
Responsible procurement for local development
Human rights
Renewable energies
Climate strategy
Financial strength
Fees and prices
Transparency
24
Social and environmental management
Alignment between material topics and the Global Compact’s principles
Global Compact’s principles - GC
Human rights Labor standards Environment Anti-corruption
Complementarymatters
01 -
Hum
an ri
ghts
pro
tect
ion
02 -
Non
-com
plic
ity in
hum
an
right
s ab
uses
03 -
Fre
edom
of a
ssoc
iatio
n an
d co
llect
ive
barg
aini
ng
04 -
Elim
inat
ion
of fo
rced
and
co
mpu
lsor
y la
bor
05 -
Abo
litio
n of
chi
ld la
bor
06 -
Non
-dis
crim
inat
ion
07 –
Pre
vent
ion
of e
nviro
nmen
tal
prob
lem
s
08 -
Pro
mot
ion
of e
nviro
nmen
tal
resp
onsi
bilit
y
09 -
Pro
mot
ion
of e
nviro
nmen
tally
fr
iend
ly te
chno
logi
es
10 -
Wor
k ag
ains
t cor
rupt
ion,
ex
tort
ion,
and
brib
ery
Corporate citizenship
Innovation management
Work environment
Social and environmental management in projects
Sustainable production and consumption
25
Social and environmental management
IntegratedReport - IIRC
26
Social and environmental management
Integrated Report - IIRC
Alignment between the Integrated Report (IIRC)and the 2019 Sustainability Report
Integrated Report Content
- IIRCLocation in the Sustainability Report
Organizational overview and its external environment
About Us
Our organization
Staff
Trade unions
Control environment of Grupo EPM
Growth
Stakeholders
Our supply chain cycle for goods and services
Report profile
Corporate governance Corporate Governance Report
Business model
About Us
Our history
Strategic planning
Risks and opportunitiesStrategic planning
Comprehensive risk management
Strategy and resource allocation 2019 Management Report
Performance
Access and purchasability
Water and biodiversity
Organizational climate
Quality and safety of products and services
Responsible procurement for local development
Human rights
Renewable energies
Climate strategy
Financial strength
Fees and prices
https://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/11a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/15a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/12a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/14a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/18a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/16a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/17a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/20a.pdf
27
Social and environmental management
Alignment between the Integrated Report (IIRC)and the 2019 Sustainability Report
Integrated Report Content
- IIRCLocation in the Sustainability Report
Performance
Transparency
Corporate citizenship
Innovation management
Working environment
Social and environmental management in projects
Sustainable production and consumption
Financial management
Future perspectives Strategic planning
Basis of preparation and presentation Relevant sustainability topics - Materiality
https://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/23a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/24a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/27a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/29a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdf
28
Social and environmental management
Integrated Report’s principles
- IIRCLocation in the Sustainability Report
Strategic focus and future orientation Strategic planning
Connectivity of information
Alignment between the capitals of the Integrated Report (IIRC) and the material topics
Stakeholders engagement Our stakeholders
MaterialityReport profileRelevant sustainability topics - Materiality
Conciseness
The process of preparing this report is led by the EPM‘s Sustainable Development Management. This management unit sets the guidelines to identify the information that will be reported. Identifying material topics and complementary matters ensures that the report focuses on the more relevant aspects of the management.The web report enables navigating and creating links between the different topics presented, reducing duplications.
Reliability and completeness
The process for preparing the report takes into account the voices of people from the different group’s businesses, companies, and departments. This increases reliability and traceability of the information reported.See also: External assurance
Comparability and consistency
Alignment with sustainability initiativesRelevant sustainability topics - Materiality
https://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdf
29
Social and environmental management
Alignment between the capitals of the Integrated Report (IIRC) and the material topics
CapitalsMaterial
topics Natural Human Social Intellectual Financial Manufactured
Access and purchasability
Water and biodiversity
Quality and safety of products and services
Organizational climate
Responsible procurement for local development
Human rights
Renewable energies
Climate strategy
Financial strength
Fees and prices
Transparency
Capitals Meaning
Natural All renewable and nonrenewable environmental resources and processes that provide goods and services and that support the past, current, and future prosperity of an organization.
Human People’s skills and experience, and their capacity and motivations to innovate.
SocialThe institutions and relationships established within and between each community, group of stakeholders, and other networks, and the ability to share information to enhance individual and collective well-being.
Intellectual Organizational, knowledge-based intangibles.
FinancialThe pool of funds that is available to an organization for use in the production of goods or the provision of services obtained through financing, such as debt, equity or grants, or generated through operations or investments.
Manufactured Manufactured physical objects that are available to an organization for use in the production of goods or the provision of services.
30
Social and environmental management
Institutionalperformance monitoring and evaluation
31
Social and environmental management
Institutional performance monitoring and evaluation
Integrated Model of Planning and Management - MIPG
MIPG Company’s language Correlation with the 2019 Sustainability Report
1. Human resource dimension
Employee welfare and benefits. Quality of life.Organizational climate. Training and development. Personnel selection.Health and safety at work. Ethics and values.
Grupo EPM peopleOrganizational climateWorking environmentOur group (Ethical management of Grupo EPM)Transparency practices
2. Dimension Strategic planning
Strategic planning.Business plans and corporate services. Corporate governance.Business projects. Balanced Scorecard’s strategic goals. Risk management.Information technology.
Strategic planningCorporate Governance ReportProject developmentSocial and environmental management in projectsItuango projectComprehensive risk managementInformation technology
3. Dimension Result-oriented management with values
Organizational structure. Stakeholders.Processes (control of non-conforming products).Digital government, anti-corruption and citizen service plan, and procedure rationalization.Budget management. Regulations and legal defense. Citizen participation.Accountability. Digital government.
Our organizationOur stakeholdersSafety in the service provisionTransparency practicesFees and pricesDigital governmentPublic accountabilityInformation for stakeholdersStakeholder engagementPolicy – Budget management and efficiency of public expenditureFinancial resultsIntegrated Model of Planning and Management - MIPG
https://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/12a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/35a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/20a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdf
32
Social and environmental management
Integrated Model of Planning and Management - MIPG
MIPG Company’s language Correlation with the 2019 Sustainability Report
4. Dimension Result assessment
Customer satisfaction survey results.Complaints and claims (products, services). Institutional performance monitoring and evaluation (internal audit results of EPM’s QMS and improvement plans).Process indicators. Follow-up to individual performance. Accountability.
Customer satisfactionSafety in the service provisionCustomer serviceIntegrated Model of Planning and Management - MIPGFinancial resultsSuppliers and contractorsCorporate Governance ReportTransparency - Public accountabilityEngagement with suppliers and contractorsEmployee performance
5. Dimension Information and communication
Communication with stakeholders. Transparency and access to information. Document management.Information management.
Information for stakeholdersStakeholder engagementEducation for and communication with customers and users and the communityTransparency practicesPolicy – Budget management and efficiency of public expenditureFinancial resultsPolicy - Document managementInformation technology
6. Knowledge management
Development and innovation. Knowledge management.
2019 Management Report - Innovation managementInnovation management
7. Internal control Independent audit results (internal audit and external audit). Risks and controls.
Dimension Internal controlAccountabilityComprehensive risk management
https://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/30a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/14a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/14a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/24a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdf
33
Social and environmental management
SustainabilityReport 2019
www.sostenibilidadgrupoepm.com.co/en