SUSTAINABILITY reporT 2019 - Genting Group · 2020. 4. 8. · sustAiNABiLitY repOrt SUStAINAbILIty...

GentinG Berhad196801000315 (7916-A)

SUSTAINABILITY reporT 2019

GENTING BERHAD | SUSTAINABILITY REPORT 2019B

OverviewABOut this repOrt 1

MessAge FrOM eXeCutive DireCtOr AND presiDeNt 3

KeY sustAiNABiLitY highLights iN 2019 5

ABOut geNtiNg BerhAD 6

OUR VISION 6OUR MISSION 6OUR CORE VALUES 6OUR PROFILE 7AWARDS 8

pArt 1Our sustAiNABiLitY ApprOACh 10

SUStAINAbILIty GOVERNANCE 12StAkEhOLDER ENGAGEMENt 14MAtERIALIty ASSESSMENt PROCESS 165 SUStAINAbILIty PILLARS 18

piLLAr 1: MAiNtAiNiNg the iNtegritY OF Our Assets 20

• EconomicPerformance 20• SystemEfficiency 22• SustainabilityOfGentingBerhad’sKeyCompanies 23• InvestmentPortfolioOfGentingBerhad 26• IntellectualPropertyOfGentingBerhad 26

piLLAr 2: reguLAtOrY COMpLiANCe 27

• MaintainingApprovalsAndLicensesToOperate 27• AdequateAndReliableFinancialDisclosures 27• EnvironmentalManagement 28

piLLAr 3: COrpOrAte CuLture, BrANDiNg AND reputAtiON 33

• GentingCoreValues 33• BrandAndReputation 34• EthicalBusinessConduct 34• ResponsibleProcurementPractices 35

piLLAr 4: LeADership AND suCCessiON pLANNiNg 36

• OurWorkforce 36• TalentAttractionAndManagement 37• OccupationalSafetyAndHealth 39• EmployeeDevelopment 40• SuccessionPlanning 41

piLLAr 5: COMMuNitY iNvestMeNts 43

• CorporateSocialResponsibility 43

pArt 2sustAiNABiLitY suMMArY 47

• GENtING SINGAPORE LIMItED 48• GENtING MALAySIA bERhAD 54• GENtING PLANtAtIONS bERhAD 62

AppeNDiX 68

GRICOnTEnTInDEx 69GLOSSARy 75C

ON

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SUSTAINABILITY REPORT 2019 | GENTING BERHAD 1SUStAINAbILIty REPORt 2018 | geNtiNg BerhAD 1

Genting Berhad has been reporting annually on its sustainability initiatives and progress since 1982. The 2019SustainabilityReport is the fourthannualeditioncovering thematerialeconomic,environmental andsocial (“EES”)topicsandsupplementsthesustainabilitydisclosuresinthe2019AnnualReportofGentingBerhad.

scope & Boundary

The scopeof this report coversGentingBerhad (“Company”) and its principal subsidiaries (collectively referred as“Group”or“We”). Inthisreport, thescopeisexpandedto includeResortsWorldLasVegasLLC(“ResortsWorldLasVegas”),awhollyownedsubsidiaryofGentingBerhadthatisdevelopinganintegratedresortintheUnitedStatesofAmerica.Unlessotherwisespecified,theboundaryofthisreportcoverstheGroup.

reporting period

Thereportingperiodofthisreportisfrom1Januaryto31December2019andwhereapplicable,historicaldatafromprecedingyearshasbeenincludedforcomparison.Anyforward-lookingstatementsfoundinthisreportisbasedoninformationavailableatthetimeofpublication.

guidelines

ThisreporthasbeenpreparedinaccordancewithGlobalReportingInitiative(“GRI”)Standards:CoreoptionandBursaMalaysia’sMainMarketListingRequirements.

report Content

Thisreporthas4sections-Overview,Part1,Part2andAppendix.TheOverviewcoversinformationaboutGentingBerhadandthemessagefromitsExecutiveDirectorandPresident.

Duetothediversenatureofitsconglomeratebusinesses,GentingBerhad(aninvestmentholdingandmanagementcompany)anditsprincipalsubsidiarieshaveuniquesustainabilitymatters.ThisreportisstructuredtocoverGentingBerhadanditsunlistedsubsidiariesunderPart1anditslistedsubsidiariesunderPart2.

Part1coversonthesustainabilityapproachtakentoassessthe5SustainabilityPillarsandthemanagementapproachonthesustainabilityperformanceindicatorsforGentingBerhad,itswhollyownedunlistedsubsidiariesGentingEnergyLimited(“GentingEnergy”)andResortsWorldLasVegas,andwhereapplicable,theGroup.

Part2coversthesummaryofsustainabilityreportsofGentingBerhad’slistedsubsidiaries,namelyGentingSingaporeLimited(“GentingSingapore”),GentingMalaysiaBerhad(“GentingMalaysia”)andGentingPlantationsBerhad(“GentingPlantations”).Eachlistedsubsidiaryhasproducedadetailedsustainabilityreportthatprovidesmoreinformationontheirsustainabilityperformancesin2019.Thesereportsareavailableontheirrespectivecorporatewebsites.TheAppendixsectionincludestheGRIContentIndexthatreferencesthisreporttoGRIStandards:Coreoption.

Overview

ABOut this repOrt

Assurance

ThisreporthasbeenmadeinaccordancewitharesolutionoftheBoardofDirectorsdated27February2020.

ThisreporthasbeenreviewedbytheSustainabilityworkingteams,theExecutiveCommitteeandAuditCommittee.

Our Data

Weacknowledgetherearelimitationsinthecompilationofenvironmentalandsocialdataonagroup-widebasis.Inthisreport,thedatacollatedcoversthereportingyearendingDecember2019.Anysignificantchangesbeyondthedatewillbeaddressedinthefollowingyear’spublication.Theaccuracyofenvironmentalandsocialdatamaydifferfromthedataobtainedthroughourfinancialannualreport.

Movingforward,wewillcontinuetoimproveourdatacollectionandifnecessary,seekexternalassuranceonthedatasharedwithourstakeholders.

Availability & Feedback

Inlinewithourdigitisationefforts,thereisnoprintedbookletofthisreport.APDFversionisavailablefordownloadfromourwebsiteatwww.genting.com.Wewelcomefeedbackfromourstakeholdersonthisreport.Pleasesendallfeedbackstogbinfo@genting.com.

ThesustainabilityreportsofGentingBerhad’slistedcompaniescanbefoundontheirofficialwebsites:

GentingSingaporeLimited –www.gentingsingapore.com

GentingMalaysiaBerhad –www.gentingmalaysia.com

GentingPlantationsBerhad –www.gentingplantations.com

Overview

ABOut this repOrt (CONt’D)

geNtiNg BerhAD | SUStAINAbILIty REPORt 20192

SUSTAINABILITY REPORT 2019 | GENTING BERHAD 3

DearStakeholders,

AtGentingBerhad,wearecommitted toensureourbusinessespractisegoodcorporategovernanceandobserveresponsiblebusinesspractices.OurworkethicsareguidedbytheGentingCoreValues,namelyHardWork,Honesty,Harmony, Loyalty and Compassion. These simple life principleswere espoused by our beloved Founder, the late Tan Sri LimGoh Tong and by ourChairman andChief Executive Tan Sri LimKok Thay. TheGentingCore Valuescontinuetobetheunderlyingethosinourworkcultureandbusinesspractices.

Over thepast decade,wehave invested in life science andbiotechnology companies that are involved in variousstagesofresearchanddevelopment(“R&D”) fornewtreatmentsandnewwaysto improveourhealthandlifestyle.WeacknowledgethattheinvestmentsinR&Dwithinthemedicalspaceposehigherrisksthanotherinvestmentsastheresultsandsuccessratesareuncertainandthegestationperiodtoanybreakthroughdiscoverycanpotentiallybelong.AlthoughsomecompaniesmayfinditnoteconomicallyviabletoinvestintheseR&Dventures,asaresponsiblecorporation,wearecommittedtofindnewsolutionstoimprovethehealthofmankindandthecommunitythatwelivein.

Our investment in biotechnology has provided a platform to theGenting Plantations team to conduct R&Dwiththe aim to increase yield and productivity of its oil palm estates.Our investments in life science companies suchas TauRx Pharmaceuticals Ltd and Genting TauRx Diagnostics Centre Sdn Bhd support research and clinicaltrials in the on-going fight against Alzheimer’s Disease from the perspective of early diagnosis and treatment. OurinvestmentsinCortechsLabsInc.,DnAeGroupHoldingsLtdandCelularityInc.aimtofindwaystodetectandtreatdiseasesinthefieldsofoncologyandneuro-degeneration.Inthefieldofrenewableenergy,wehaveinvestedinElevanceRenewableSciences,acompanythatutilisesanobelPrizewinningmetathesistechnologytocreatespecialtychemicalsfromnaturaloils.

In conjunction with Genting Founder’s Day 2019, Genting Berhad sponsored a new Dementia Care Centre and co-organisedtheinauguralEminentSpeakersConferenceSeries.

TheDementiaCareCentrewashandedoveron28February2019toamanagementteamledbytheGeriatricdivisionofUniversityofMalaya.Thepurpose-builtcentrebeganoperationon1September2019,providingdaycareservicestopeople suffering fromdementia, and training services tocaregivers, familymembersandprofessionals involvedindementiacare.Thecentre isdesignedtoaccommodateupto50patientsatanyonetimeandisoperatedonacharitablebasis,aspartoftheGentingGroup’scorporatesocialresponsibility.

Overview

MessAge FrOM eXeCutive DireCtOr AND presiDeNt

GENTING BERHAD | SUSTAINABILITY REPORT 20194

Overview

MessAge FrOM eXeCutive DireCtOr AND presiDeNt (CONt’D)

TheEminentSpeakersConferenceSeriesentitled ‘navigatingTowardsHealthyAgeing’whichwasco-organisedbyGentingBerhadandUniversityofMalaya,washeldonthemorningofGentingFounder’sDayon28February2019.ThreeofthefoureminentspeakersattheconferencewhowereinviteesoftheGentingGrouparefoundersof lifesciencescompaniesthattheGentingGrouphasinvestedinrecentyears.

Our sustainability reporting roadmap is a continuous effort and we acknowledge that there is always room forimprovement.Wehavebeenreportingonthesustainability initiativesofourCompanyandkeysubsidiariesnamelyGenting Energy, GentingMalaysia, Genting Singapore and Genting Plantations over the past years. In this report, we initiatedcoverageonResortsWorldLasVegasonagradualbasis, in linewith theprogressivedevelopmentofitsiconicintegratedresort.Asaresponsiblecorporation,ResortsWorldLasVegashascreatedhundredsofjobsandbecomeoneofnevada’slargestconstructionemployers,contributingpositivelytowardstheeconomicdevelopmentinLasVegas.

Westrivetomeettheongoingchangesinguidelinesandstandardsoflocalandinternationalsustainabilitydisclosures.Wewillcontinuetoworkcloselywithourpartners,associatesandotherstakeholderstoachievethebestforGentingandcontributetowardsthebettermentofourcommunity.

Iwishtothankallourstakeholders,especiallyourgovernment,regulatorybodies,businesspartners,customersandsuppliersfortheirsteadfastsupportandcooperationthroughouttheyears.Ilookforwardtoyourcontinuoussupportasweundertakethejourneyofcareandcompassion,aspartofoursustainabilityroadmap.

tAN KONg hANExecutiveDirectorandPresident

27February2020


KeY sustAiNABiLitY highLights iN 2019total revenue

rM21.6billion

protecting

56 endangered freshwater and marine species in resorts world sentosa

94% of virgin rainforest in resorts world genting remains intact

Jangi wind farm produced over

230 gwh*

of clean energy

1.2 million Mt of biomass recycled from Oil palm based operations (equivalent to ~55% fresh fruit bunches produced)

employing over

55,000people globally

genting Berhad - Market Capitalisation

rM23.3billionas at 31 December 2019

investments with operations in

9 countriesacross 4 continents

total Assetsemployed

rM102.0billion

resorts world properties attracted more than

61 millionvisitors worldwide

Benefitted over

128,000 people in community philanthropy

Consistent dividendpayouts to shareholders

22.0 sen per ordinary share

Overview

KeY sustAiNABiLitY highLights iN 2019

* Equivalent to the energy consumption of over 195,000 residents in India for a year


Our visiON

Wearea leadingmultinationalcorporationcommitted toenhancingshareholdervalueandmaintaining long-term

sustainablegrowthinourcorebusinesses.

Our MissiON

Wewill:

• Beresponsivetothechangingdemandsofourcustomersandexcelinprovidingqualityproductsandservices.

• Becommittedtoinnovationandtheadoptionofnewtechnologytoachievecompetitiveadvantage.

• Pursuepersonnelpolicieswhichrecogniseandrewardperformanceandcontributionsofemployeesandprovidepropertraining,developmentandopportunitiesforcareerdevelopment.

• Generateafairreturntoshareholders.

• Bearesponsiblecorporatecitizen,committedtoenhancingcorporategovernanceandtransparency, includingundertakingsocialresponsibilityfortheenhancementofthestandardoflivingofthecountry.

Our COre vALues

• hARD WORk • hONESty • hARMONy • LOyALty • COMPASSION

Overview

ABOut geNtiNg BerhAD


Overview


Our prOFiLe

Genting Berhad is principally an investment holding and management company. While the Company was incorporated in 1968 and listed in 1971, theGentingGroupwas founded in 1965when its Founder, the late TanSriLimGohTongstartedthejourneytorealisehisvisionofbuildingamountaintopresortinMalaysia.

Today, the Genting Group comprises Genting Berhad and its listed companies; Genting Singapore Limited, GentingMalaysiaBerhadandGentingPlantationsBerhadaswellas itswhollyownedunlistedsubsidiariesGentingEnergyLimitedandResortsWorldLasVegasLLC.

LedbyTanSriLimKokThay,theGroupisinvolvedinleisureandhospitality,oilpalmplantations,powergeneration,oilandgas,propertydevelopment,lifesciencesandbiotechnologyactivities,withoperationsspanningacrosstheglobe,includinginMalaysia(theGroup’scountryoforigin),Singapore,Indonesia,India,China,theUnitedStatesofAmerica,theBahamas,theUnitedKingdomandEgypt.

Inthecoreleisureandhospitalitybusiness,theGentingGroupanditsbrandaffiliatesmarketandofferasuiteofproductsunder a numberof premier brands includinggenting, resorts world, genting grand, genting Club, Crockfords, Maxims, Crystal Cruises, Dream Cruises and star Cruises. TheGentingGroup also have tie upswith establishednamessuchasUniversalStudios,PremiumOutlets,Zouk,HardRockHotel,Hiltonandotherrenownedinternational brandpartners.

Adetailedgroupcorporatestructureisdisclosedinpage24ofthisReportandpage24oftheAnnualReport2019.

group Corporate structure

geNtiNg BerhADInvestmentHolding&Management

Listedon:BursaMalaysiaSecuritiesBerhadMarketCapitalisation:RM23.3billion*

geNtiNg pLANtAtiONs BerhAD

Plantation,PropertyDevelopment,Downstream

Manufacturing&BiotechnologyListedon:BursaMalaysia

SecuritiesBerhadMarketCapitalisation:

RM9.5billion*

geNtiNg MALAYsiA BerhADLeisure&HospitalityListedon:Bursa

MalaysiaSecuritiesBerhad

MarketCapitalisation:RM18.6billion*

52.7% 49.5% 55.4% 100% 100%

Notes:The above chart is a simplified version of the Genting Group’s corporate structure* as at 31 December 2019

geNtiNg eNergY LiMiteDPowerandOil&Gasunlistedsubsidiary

resOrts wOrLD LAs vegAs LLC

Leisure&Hospitalityunlisted

subsidiary

geNtiNg siNgApOre LiMiteDLeisure&HospitalityListedon:SingaporeExchangeSecurities

TradingLimitedMarketCapitalisation:

SGD11.1billion*


Top 3 Most Valuable Malaysian Brands in 2019(Brand Finance)

geNtiNg BerhAD

Overview


AwArDs

Theawardsreceivedbyouroperatingcompanieseveryyeararegoodtestimoniesofoureffortstodeliverthebestofproductsandservicestoourstakeholdersandtocreatepositiveeconomicimpacts,managetheenvironmentalimpactandcontributetowardsthesocialneedsofthelocalcommunity,inthejurisdictionswhereweoperate.

Resorts World Sentosa Best Integrated Resort – 9th consecutive year

(TTG Travel Awards 2019)

Best Integrated Resort - Asia Pacific Award –5th consecutive year

(Travel Weekly Asia 2019 Readers’ Choice Awards)

Asia’s Leading Theme Park Resort(World Travel Awards 2019)

Best Meetings/Incentives Organiser Award(Singapore Tourism Awards 2019)

Best Corporate MICE Venue (Gold Winner)(HRM Asia Readers’ Choice Awards 2019)

Best Venue: Conventions/Exhibitions/Festivals – Gold for Amway India Incentive Movement 2018Best Venue: Conferences/Meetings/Seminars –

Bronze for IBM Cloud Fast Start Conference, Samsung Forum 2019, Skift Forum Asia 2019

(The Marketing Events Awards 2019)

Top Achievement Award (MNC)(SPA Awards 2019 by Singapore Packaging Agreement)

Corporate: Platinum Award(HCS Lifelong Learning Award 2019)

Community Partnership Excellence Award(People’s Association Community Spirit Awards 2019)

Tourist Attraction – Best Website(11th TravelMole Asia Pacific Awards 2019)

NS Advocate Award for Large Companies(Total Defence Awards 2019)

Multi-purpose Cage Trolley for Venue Set-up(Workplace Safety and Health Innovation Awards 2019)

Universal Studios SingaporeBest Theme Park – 4th consecutive year


No. 1 Amusement Park in Asia – 6th consecutive year(TripAdvisor Travellers’ Choice 2019)

Best Theme Attraction (Singapore)(TripZilla Excellence Awards 2019)

Best Event by an In-house Team – Gold for Universal Studios Singapore’s Halloween Horror Nights 8


Battlestar Galactica Road Wheels Condition Monitoring System

(Workplace Safety and Health Innovation Awards 2019)

Adventure Cove WaterparkTop 10 Water Parks in Asia – 5th consecutive year

(TripAdvisor Travellers’ Choice 2019)

table65One Michelin Star

(Michelin Guide Singapore 2019)

Forest 森Hall of Fame

(Singapore Tatler Best Restaurants Guide 2019/20)

ESPABest Luxury Hammam Experience – South East Asia

Best Luxury Resort Spa – Singapore(World Luxury Spa Awards 2019)

geNtiNg siNgApOre


Genting Malaysia BerhadFinalist

(PwC Malaysia’s Building Trust Award 2019 by PricewaterhouseCoopers Malaysia)

Crockfords HotelFive-Star Award

(2019 Forbes Travel Guide Star Ratings by Forbes Travel Guide)

Genting UKHead of AML/MLRO or AML Team of the Year Award

(Global Regulatory Awards by Gambling Compliance Global Regulatory Awards)

GamCare’s Safer Gambling Standard (Advanced Level 3)(Safer Gambling Standard Great Britain)

Resorts World BiminiSilver Awards “Hospitality – Overall Casino/Resort”(2019 Magellan Awards by Travels Weekly Magazine)

geNtiNg MALAYsiA

Banten Power PlantEnvironmentally Friendly Company (Graded as Good) – 3rd consecutive year

(Serang Regency Municipal)

Refinancing Deal of the Year 2019Project Finance International

Best New Bond (Indonesia) - Country Award 2019The Asset

Meizhou Wan Power Plant Phase II2018-2019 China National Quality Engineering Award – Gold Prize

China Association of Construction Enterprise Management (CACEM)

geNtiNg eNergY

Overview


pArt 1Our

sustAiNABiLitYApprOACh



pArt 1

Our sustAiNABiLitY ApprOACh

Our sustAiNABiLitY pOLiCY

Genting Berhad recognises the importance of managing its global business investments in a sustainable and responsible manner. As a responsible corporation with diverse business investments, Genting Berhad strives toensurehighstandardsofgovernanceacross itsentireoperations,promoteresponsiblebusinesspractices,managetheenvironmental impactof itsbusinesses,provideasafeandcaringworkplaceandmeet thesocialneedsof thecommunityandnation.

geNtiNg COre vALues

The Genting Core Values, namely Hard Work, Honesty, Harmony, Loyalty and Compassion have always been embedded in our work culture and business practices. These values form the underlyingwork principles for our employeestopractiseprofessionalismandstrongworkethicsatalltimes.ThesecorevaluesreflectourcontinuouspursuittoenhancethecorporatevaluesoftheGentingGroup.

repOrtiNg ApprOACh

We recognise that reporting on a conglomerate basis for the investment holding company can be challenging,especiallytoensurecoherencyacrossthediversebusinessesoftheGroupandtoreportontopicsthatmattermosttoour stakeholders.GentingBerhad’s principal subsidiaries, namelyGenting Singapore,GentingMalaysia,GentingPlantations,GentingEnergyandResortsWorldLasVegaseachhavedistinctsustainabilitythemesapplicabletotheirrespectiveoperations.

The2019SustainabilityReport ispresentedsimilartopreviousyear’sreport.Thisreporthas4sections–Overview, Part 1, Part 2 andAppendix. TheOverview covers the information aboutGentingBerhad and amessage from itsExecutiveDirectorandPresident.

Part1covers thesustainabilityapproach taken toassess the5SustainabilityPillarsand themanagementapproachonthesustainabilityperformanceindicatorsforGentingBerhadanditswhollyownedunlistedsubsidiaries,GentingEnergyandResortsWorldLasVegasandwhereapplicable,theGentingGroup.

Part2coversthesummaryofsustainabilityreportsofGentingBerhad’slistedsubsidiaries,namelyGentingSingapore,Genting Malaysia and Genting Plantations. Each listed subsidiary has a detailed sustainability report with moreinformationon their sustainabilityperformances in2019. These reports are availableon their respectivecorporatewebsites. The Appendix section includes the GRI Content Index that references this Report to GRI Standards: Coreoption.

Managingglobalbusinessinvestmentsinasustainableandresponsiblemanner.


pArt 1

Our sustAiNABiLitY ApprOAChsustAiNABiLitY gOverNANCe

BOArD OF DireCtOrs

Settingthetonefromthetop,theBoardofDirectors,asrepresentedbytheAudit&RiskManagementCommitteeofGentingBerhadduringthefinancialyear2019,wasresponsibletooverseethesustainabilitydirectionandreportingoftheCompanyandconsolidatedinformationofitskeysubsidiaries.Witheffectfrom31December2019,theAudit&RiskManagementCommitteehasbeenseparatedintotwocommittees,namelyAuditCommitteeandRiskManagementCommittee.TheAuditCommitteewillundertaketheannualreviewofthesustainabilityreport,aspartoftheannualreportforendorsementbytheBoardofDirectors,from1January2020onwards.

Upholding high standards of sustainability governance is vital for us to operate in anaccountableandtransparentmannerwitheffectiveoversightofouroperations.Itgivesaccountabilitytoourstakeholdersonhowwemanagematerialeconomic,environmentalandsocialmatterswithinourorganisationtotranslateouraspirationsintoaction.

Board of Directors, Genting Berhad

resorts world Las vegasWorking Team

genting plantations BerhadWorking Team

genting energy LimitedWorking Team

Provide sustainability data/information

to Genting Berhad’s working team



genting singapore LimitedWorking Team

genting Malaysia BerhadWorking Team



Working Teams

Audit & Risk Management Committee

Executive Director & President

Chief Financial Officer

Heads ofDepartment

Board of Directors

Executive Committee

genting BerhadSustainability Governance Structure


eXeCutive COMMittee

GentingBerhad’s ExecutiveCommittee is chaired by the ExecutiveDirector andPresident ofGentingBerhad andcomprisestheCompany’sChiefFinancialOfficer,headsofdepartmentsandtheChiefExecutiveOfficerofGentingEnergy. The ExecutiveCommitteemeets everymonth to review andmake executive decisionsonmaterial issuesandbusinessstrategies includingsustainabilityrelatedmatterssuchasclimate-relatedrisksoropportunitiesonthebusinesses, pertaining to the Company and its direct unlisted subsidiary companies, namely Genting Energy andResortsWorldLasVegas.

grOup eXeCutive COMMittee

TheGentingGroupExecutiveCommitteecomprisestheExecutiveCommitteemembersofGentingBerhadand itskeycompanies.TheGentingGroupExecutiveCommitteemeetingisamonthlygatheringoftheExecutiveDirectors,PresidentandChiefOperatingOfficers,ChiefFinancialOfficersandotherrepresentativesfromGentingcompanies,whomeettodiscussanddecideonmaterialissues,strategiesandgrouprelatedmatters.TheExecutiveDirectorandPresidentofGentingBerhadnormallychairstheGentingGroupExecutiveCommitteemeetings.

wOrKiNg COMMittees

EachkeycompanyofGentingBehadhasautonomyoverthedecision-makingprocesswithinitsownorganisation,includingthemanagementofitssustainabilitymatters,suchasclimate-relatedrisksoropportunitiesonthebusinesses.

Withinthesustainabilitygovernancestructure,eachkeysubsidiaryofGentingBerhadhasitsownsustainabilityworkingteamtomanageitssustainabilityinitiativesandoverseethepreparationofitssustainabilityreport.ThisreportisthensummarisedandprovidedtoGentingBerhad’ssustainabilityworkingteamtomanagetheoveralleditorialandcompletethesustainabilityreportofGentingBerhad.

pArt 1

Our sustAiNABiLitY ApprOAChsustAiNABiLitY gOverNANCe (CONt’D)


ThissectioncoversthestakeholderengagementprocessofGentingBerhadanditsunlistedkeysubsidiariesGentingEnergy and Resorts World Las Vegas. The stakeholders can be broadly grouped into 7 main categories, namelygovernment and regulators; investors (shareholders, equity analysts and potential investors); lenders (bankers,bondholders and rating agencies); employees; joint venturepartners; suppliers and serviceproviders; and relevantinterestgroups.Our teamsengagewithourstakeholdersona regularbasis toobtainconstructive feedbackaboutissuesthattheyconsiderimportanttoourbusinesses.

Our stakeholder engagement

stAKehOLDers^ eNgAgeMeNt MethODs

FreQueNCYAreAs OF iNterests/

iMpACts & BOuNDAries

Our gOALs

government and regulators

• Officialmeetings andvisits

• Consultativeandstatutoryreporting

• Participationinindustryevents andseminars

• Ongoing • Compliancewithapplicablelawsandregulations

• OverallEconomic,EnvironmentalandSocialimpactofourorganisation

Engagewithgovernmentandregulatorybodies,byprovidingregularupdatesthroughstatutoryreportingandrespondingtoanyoftheirquery.Ourobjectiveisfullcompliancewithallapplicablelawsandregulationsinordertomaintainoperatinglicences.

investors(shareholders, equity analysts and potential investors)

• ShareholderGeneralMeetings(AGMs)

• AnnualReports• Analystbriefings• One-on-oneandsmallgroupmeetings

• Corporateannouncements

• Corporatewebsite• Investorrelationsteam

• Businessmedia

• Annually• Quarterly• Ongoing

• Strongfinancialperformance

• Sustainabilityreporting

• Shareholdervalue• Businessstrategies• Dividends

Maintainopenandregularcommunicationswiththeinvestmentandmediacommunitiesbyprovidingtimelyupdatessuchaspressreleasesandcompanyannouncementonourbusinessperformanceandstrategiesandrespondingtoenquiries,wherepossible.

Lenders(Bankers, bondholders and rating agencies)

• Regularcommunication,includingrespondingtoallduediligenceandaccountrelationshipenquiries

• Submissionoffinancialreports

• Ongoing • Creditworthiness• Timelyrepaymentofloanprincipalandinterest

• Fulfilmentofloancovenants

Buildgoodworkingrelationshipswithourlenders,protectourstrongcreditstandingandensurecontinuityofouroperations.Ensuringclearterms,timelyrepaymentandcompliancewithloanconditionsarekeypriorities.

employees • Annualappraisals• Employeeintranetportal

• Employeeknowledge-sharingplatforms

• Eveningtalks• newemployeeinductionprogramme

• Staffannualdinner

• Ongoing • Employeedevelopment

• Remuneration• Healthyandsafeworkenvironment

• EthicsandCodeofConducts

• Jobsatisfaction

Engagewithemployeestocreatetheworkplaceofchoicebyencouraginghighperformanceculture,goodemployeewelfare,opencommunicationandcareeradvancementbasedonmeritocracy.

pArt 1

Our sustAiNABiLitY ApprOAChstAKehOLDer eNgAgeMeNt

Weengageregularlywithourstakeholderstoobtaintheirconstructivefeedbacks.


stAKehOLDers^ eNgAgeMeNt MethODs

FreQueNCYAreAs OF iNterests/

iMpACts & BOuNDAries

Our gOALs

Joint venture partners

• Regularmeetingsanddialogues

• Ongoing • AchieveJointVenturebusinessobjectives

Toforgestrongstrategicpartnershipsandadvocatesustainabilitypracticestoachievemutualbusinessobjectivesandperformancetargets.

suppliers and service providers

• Supplierselectionthroughpre-qualificationandtenderingprocess

• Briefingsandmeetings

• Relationshipmanagement

• Ongoing • Fairandmutuallyagreeablecontractterms

• Compliancewithcompanypoliciesandsustainabilityrequirements

• Timelypayments

Todrivesustainabilitypracticesacrossoursupplychain.

relevant interest group

• Employeevolunteerism

• Donationsandotherphilanthropiccontributions

• Sponsorships

• Ongoing • Impactoncommunityinvestments

• Creationofemployment

• Betterunderstandingoftheenvironmentandsocialimpactofourcontribution

Tosupportlocalcommunitiesineconomic,environmentalandsocialdevelopment.

^ the list of stakeholders is not in any order of priority

reguLAr eNgAgeMeNt with stAKehOLDers

AtGentingBerhad,allmaterialcompanyannouncements,includingannouncementsonGentingEnergyandResortsWorldLasVegas,arepublishedthroughBursaMalaysia.

Thesecompanyannouncementsarealsoavailableonourcorporatewebsite(www.genting.com),asanotherplatformforour stakeholders and thepublic togain the latest information aboutourCompany andGroup.Our corporatewebsitehasadedicatedinvestorrelationssectionthatshareholdersandotherinterestedpartiescanfindinformationrelatingtothecompany’sshareprice,financialresults,announcements,annualreportandothernews.

GentingBerhad’sAnnualGeneralMeeting(“AGM”)isanimportantyearlyforumfordialoguewithshareholders,wherebyshareholders can ask thedirectors and seniormanagementon any relevant questions pertaining to the companyandtheproposedresolutionsofthemeeting.Asinpreviousyears,wereceivedalistofquestionsfromtheMinorityShareholders’WatchdogGroupthatwereansweredbyourseniormanagementanddisclosedtoallshareholdersattheAGM.Therewasnoquestionraisedbyourshareholderswithregardstothe2018SustainabilityReport.

Regularcommunicationswithstakeholdersprovidedourseniormanagementwiththenecessaryfeedbackstointernallyreviewthematerialityassessmentforsustainabilityreportingin2019.

AtGentingBerhad,over200meetingswereheldwith the lenders (bankers,bondholdersand ratingagencies)andinvestorsin2019.SimilarlyforGentingEnergyandResortsWorldLasVegas,39and125meetingswereheldrespectivelywiththelenders(bankers,bondholdersandratingagencies)andinvestorsin2019.

Our stakeholder engagement (Cont’d)

pArt 1

Our sustAiNABiLitY ApprOAChstAKehOLDer eNgAgeMeNt (CONt’D)


Materialityassessmenthasbeencarriedouteveryyearsincethestartofstand-alonesustainabilityreportingin2016. Theassessmentassiststodetermineifthe5SustainabilityPillarsandtheirmaterialtopicsontheeconomic,environmentandsocialimpactstoGentingBerhadanditsunlistedsubsidiaryGentingEnergyremainvalidandimportant,astheyformthebasisofthereportingframework.Aslightrefinementwasmadein2019tooneofthematerialtopics,namely“MaintainingLicensetoOperate”wasrenamedto“MaintainingApprovalsandLicensestoOperate”.

In2019, thematerialityassessmentwasextended tocoverResortsWorldLasVegas,awhollyownedsubsidiaryofGenting Berhad. Although ResortsWorld Las Vegas has yet to commence business, we have taken the proactiveapproachtoinitiatethedatacollationprocessusingthecommonreportingframeworkforGentingBerhadandGentingEnergy.Oncebusinesscommences,thereportingapproachforResortsWorldLasVegaswilllikelyprogresstowardthereportingstyleofitssisterresortproperties,namelyResortsWorldSentosaandResortsWorldGenting.

Themateriality assessmentwas conducted in the secondhalf of 2019using survey approach and communicatedthroughshortinterviewsandmeetingdiscussions.

Thesurveyapproachwasundertakenusingascale to rate the importanceof thefive-levelLikertscaleandsurveyrespondents were asked to rate the level of importance of each sustainability topic in the 5 Sustainability Pillars. Thissurveywasdoneonlinein2018buttheresponsereceivedwaslimited.In2019,thesurveyapproachwasconductedviaface-to-facebriefingsanddiscussionswiththeboardofdirectorsandkeyprincipalexecutiveofficers.Theteamalsocommunicatedandreceivedfeedbacksfromheadsofdepartmentswhohaveregularcontactwiththeirstakeholdersandcouldprovide relevant feedback.The responses receivedwerebetter than thepreviousyear’sand re-affirmedthatthe5SustainabilityPillarsanditsmaterialtopicswerevalidandimportantin2019.ItwasnotedthattheboardofdirectorsofGentingBerhadhadviewed11materialtopicsas‘veryimportant’and6as‘important’in2019.

Thematrixispresentedinthefollowingdiagram.

pArt 1

Our sustAiNABiLitY ApprOAChMAteriALitY AssessMeNt prOCess

Materiality assessmentwas carried out in 2019 to review the existing 5 SustainabilityPillarsandtheirmaterialtopicsthathaveeconomic,environmentandsocialimpactsontheGroup.


pArt 1

Our sustAiNABiLitY ApprOAChMAteriALitY AssessMeNt prOCess (CONt’D)

5 sustainability pillars

1Maintainingtheintegrityofourassets

Regulatorycompliance2

3Corporateculture,brandingandreputation

4Leadershipandsuccessionplanning

Communityinvestments5

Materiality Matrix1

notMaterial

Importancetointernalstakeholders

High

HighLow

5SustainabilityPillars

1

4

2

5

3

Importan

cetoexternalstake

holders

Economicperformance

Systemefficiency

SustainabilityofGentingBerhad’skeycompanies

Investmentportfolio

Intellectualproperty

Maintainingapprovalsandlicensestooperate

Adequateandreliablefinancialdisclosure

Brandandreputation

Ethicalbusinessconduct

Occupationalsafetyandhealth

Successionplanning

Environmentalmanagement

Responsibleprocurementmanagement

Ourworkforce

Talentattractionandmanagement

Employeedevelopment

Corporatesocialresponsibility

Material topics

very important important

L

M

N

O

p

Q

A

B

C

D

e

F

g

h

i

J

K

1 Based on Genting Berhad and its unlisted subsidiaries Genting Energy and Resorts World Las Vegas.


5 sustainability pillars2

pArt 1

Our sustAiNABiLitY ApprOACh5 sustAiNABiLitY piLLArs

REGUlAToRyCoMPlIAnCE

MAInTAInInG THE InTEGRITy oFoUR ASSETS

Economic Performance

Investment Portfolio

Intellectual Property

System Efficiency

CoMMUnITyInVESTMEnTS

Corporate Social Responsibility

CoRPoRATE CUlTURE, BRAndInG

And REPUTATIon

Brand and Reputation

Ethical Business Conduct

ResponsibleProcurement Practices

lEAdERSHIP And SUCCESSIon

PlAnnInG

Sustainability of Genting Berhad’s Key Companies

Talent Attractionand Management

Employee Development

Our Workforce

Succession Planning

OccupationalSafety and Health

Environmental Management

Maintaining Approvals and Licenses to Operate

Adequate and Reliable Financial Disclosures

The5SustainabilityPillars,reaffirmedin2019,supportedtheoverallsustainabilitydirectionofGentingBerhad,GentingEnergyandResortsWorldLasVegas,withcommoncorevaluesandsustainabilityprinciplesthattranscendedacrosstheGentingGroup.



Themanagementapproachforeachofthe5SustainabilityPillarsandtheirmaterialtopics,isdisclosedinthefollowingpagesofthisReport.

NO. sustAiNABiLitY piLLAr

tOpiCs CApitALs eMpLOYeD

MAppiNg tO:

gri stANDArDs 2016: COre OptiON

ON gri tOpiC

BursA MALAYsiA’s sustAiNABiLitY

repOrtiNg guiDe(2nd eDitiON)2018 ON ees

the uNiteD NAtiONs

sustAiNABLe DeveLOpMeNt

gOALs (uN sDgs)

1MAiNtAiNiNg the iNtegritY OF Our Assets

Economicperformance • FinanceCapital • Economicperformance

• Economic

Systemefficiency •naturalCapital • Systemefficiency • Economic

SustainabilityofGentingBerhad’skeycompanies

• FinanceCapital • Economicperformance

• Economic

InvestmentportfolioofGentingBerhad

• FinanceCapital • Economicperformance

• Economic

IntellectualpropertyofGentingBerhad

• IntellectualCapital • non-GRITopic • Economic

2 reguLAtOrY COMpLiANCe

Maintainingapprovalsandlicensestooperate

• IntellectualCapital • Compliance • Economic

Adequateandreliablefinancialdisclosures

•HumanCapital • Compliance • Economic

Environmentalmanagement

•naturalCapital • Energy• Emissions• Effluentsandwaste•Water• Compliance

• Environment

3

COrpOrAte CuLture, BrANDiNg AND reputAtiON

Brandandreputation •IntellectualCapital•HumanCapital

• non-GRITopic • Social–marketplace

Ethicalbusinessconduct •HumanCapital•Socialand Relationship Capital

• Anti-corruption• Supplierassessmentforlabourpractices

• Social–workplace

Responsibleprocurementpractices

•Manufactured Capital

• IntellectualCapital

• Social–marketplace

4

LeADership AND suCCessiON pLANNiNg

Ourworkforce • Employment • Social–workplace

Talentattractionandmanagement

•HumanCapital • Employment• Trainingandeducation


Occupationalsafetyandhealth

•Socialand Relationship Capital

•Occupationalsafetyandhealth


Employeedevelopment • Trainingandeducation


Successionplanning •non-GRITopic • Social–workplace

5 COMMuNitYiNvestMeNts

Corporatesocialresponsibility

•Socialand Relationship Capital

• Localcommunities• Relevantinterestgroups

• Social–marketplace

Followingtheaffirmationofmaterialtopics,wehavereferencedthemtotheGRIStandards:CoreoptionandBursaMalaysia’sSustainabilityReportingGuideonEES. In this report,wehavemapped them further to theallocationofcapitalsemployedandtheUnitednationsSustainableDevelopmentGoals(UnSDGs),asshowninthetablebelow.

2019 Material topics – Mapping reference3

pArt 1

Our sustAiNABiLitY ApprOACh 5 sustAiNABiLitY piLLArs (CONt’D)



piLLAr 1: MAiNtAiNiNg the iNtegritY OF Our Assets

economic performance

AsGentingBerhadisaninvestmentholdingandmanagementcompany,wemeasureeconomicperformancebasedontheeffectivenessofourassetsandcapitalmanagement.

GentingBerhadhasastrongfinancialtrackrecordwithconsistentgrowthinrevenueandassetssinceitsincorporationin1968.Onagroupbasis,totalrevenueincreasedby4%toregisterRM21.6billionin2019.TotalEBITDArecordedwasRM7.9billionin2019andhasbeenconsistentlymaintainedataboveRM6billionsinceyear2010.

The table belowhighlightsGenting Berhad’s financial performance in 2019. TheGroup’s financial performance in termsofmarketcapitalisation,totalassetsemployed,totalrevenueandtotalEBITDAoverthepast3yearsareshown inthenextpage.MoreinformationonthefinancialperformanceisdisclosedinGentingBerhadAnnualReport2019andavailableatwww.genting.com.

pArt 1

Our sustAiNABiLitY ApprOACh5 sustAiNABiLitY piLLArs (CONt’D)

2019

* defined as debt & equity, interest & dividends^ as at 31 December

rM21.6billion2018:RM20.9billion






total revenue

employee wages and Benefits

total eBitDA

Market Capitalisation^

total Assets employed

payments to providersof capital*

We are accountable to our investors for themanagement of our assets and capital.Measuring the economic and financial performance is important to evaluate theeffectiveness of our assets and capital management, and ensure we are on track toachieveourfinancialgoals.


pArt 1


tOtAL Assets eMpLOYeDMArKet CApitALisAtiON ^

40.0

RMbillion RMbillion

30.0

35.0

25.0

120.0

20.0

80.0

100.0

15.0

60.0

5.020.0

10.0

40.0

0 02017 201720192018 20192018

35.2

23.323.5

102.096.1

93.6

tOtAL eBitDAtOtAL reveNue

20.0

7.1

^ as at 31 December

40.0 10.0

9.0

8.0

RMbillion RMbillion

30.0

6.0

35.0

7.025.0

5.020.0

4.015.0

3.0

5.01.0

10.0

2.0

0 02017 201720192018 20192018

21.620.9

7.98.1

piLLAr 1: MAiNtAiNiNg the iNtegritY OF Our Assets (CONt’D)



system efficiency

Weaimtoachievehighefficiency inouroperatingsystemsandtechnologytosupport thedailybusinessactivitiesacross our Group. Ourmanagement approach includes implementing ormonitoringmeasures to derive optimalperformance inworkandoutput,withriskmanagementpractices inplacetoensureminimalorno interruptiontobusinesscontinuity.

ForourCompanywhichisprincipallyaninvestmentholdingandmanagementcompany,systemefficiencyreferstothebusinesscontinuityofourcorporateofficesbasedinWismaGenting.

Ourinformationtechnology(“IT”)resourcesprovidedailysupportservicestoensurethebusinesssystemsrunsmoothlyandare risk-protected.Theyensure theconnectivity ismaintainedatall timesbetweenGentingemployeesbasedinWismaGentingwithallourofficeselsewhereandwithourstakeholders throughemails,mobileandweb-basedcommunications.Annualsurveyswereconductedtogatherfeedbackfromemployeeusers,coveringofficeautomationtools, the effectiveness and efficiency of IT systems and applications, IT services rendered and the awareness ofcybersecuritythreats.

Asthreatstodatasecurityhavebecomemoreprominentovertheyears,ourITcontrolsareconstantlyreviewedforsystemefficiencyandeffectiveness.Cybersecuritytrainingandawarenessseminarswerealsoconductedin2019fortheITresourcesteamandGentingemployeestobereadyforanypotentialcyberthreatsandhowtodealwithsuchthreats.

Feedbackshaveenabledour IT resources to improve theirbusinessprocessesandupgrade specific IT facilities toprovidequalityandtimelyservices.nomajordowntimeorserviceinterruptionwasreportedin2019.

GentingEnergymanages the systemefficiencyof all of itsoperatingplants. TheBantenpowerplant in Indonesia isequippedwithsupercriticalboilertechnologywhichallowstheplanttoproduceeachmegawatt(“MW”) hourofpowerbyusing lesscoal,hence,moreefficient.The660MWpowerplantproducedover4,447millionkWh4ofelectricity inIndonesiain2019,comparedto4,492millionkWhproducedin2018.Theplanthasachievednearto90%availabilitysincecommercialoperationsbeganinMarch2017.

GentingEnergyisdedicatedtocontinuouslyimproveenergyperformancewhileupholdingworld-classstandardsinthesystemitoperatestoensurequality,safetyandefficiency.WhilemaintainingexistingISOcertifications,theBantenpowerplantsuccessfullyattainedISO50001:2018EnergyManagementSystemcertificationin2019.Thisinternationalaccreditation demonstrates Genting Energy’s commitment towards optimising energy efficiency while improvingenvironmentalaspectsoftheplantoperations.

AtResortsWorldLasVegas,ourdevelopmentteammanagesthecontractorsandsupplierstoensurethecontractedworks are delivered effectively and efficiently and meet all regulatory requirements. Management policies are inplacewithtrainingandoperationalpreparationsprogressingasscheduledtoensureResortsWorldLasVegaswillrunsmoothlyonceitstartsoperations.

4 kWh refers to kilowatt hour

pArt 1




sustainability Of genting Berhad’s Key Companies

AsGentingBerhadisaninvestmentholdingcompany,thesustainabilityofoursubsidiaries’businessesisofupmostimportanceforgrowthandcontinuity.Whileeachlistedsubsidiaryoperatesindependently,weregularlyengagewiththemtounderstandhowtheir latestcorporatestrategiesandbusinessoperationsreinforcetheoverallstrategiesoftheGrouptoachieveoperationalexcellenceandsustainablebusinesspractices.Oursubsidiaries in the leisureandhospitality businesses, namelyGentingMalaysia andGenting Singapore are themajor contributors to theGroup’sfinancialperformance.

TheGroupCorporateStructure,asshowninthefollowingpagedetailsGentingBerhadanditsprincipalsubsidiaries,jointventuresandassociateasat16March2020.

In2019,ourGrouppostedatotalrevenueofRM21.6billionandtotalassetsemployedofRM102.0billion,ofwhichGentingMalaysiacontributed48%oftotalrevenueand33%oftotalassetsemployed,GentingSingaporecontributed35%oftotalrevenueand28%oftotalassetsemployedandGentingPlantationscontributed11%tototalrevenueand8%totalassetsemployed.Ourunlistedoperatingsubsidiary,GentingEnergycontributed6%oftotalrevenueand11%oftotalassetsemployed.ResortsWorldLasVegasisexpectedtocontributetotheGroup’sfinancialperformanceonce itcommencesoperationsinsummerof2021.

Thefinancialperformanceofeachkeysubsidiary in termsofmarketcapitalisation, totalassetsemployedandtotalrevenueareshowninthefollowingpage.

pArt 1



and its Principal Subsidiaries, Joint Ventures and Associate as at 16 March 2020Registration No. 196801000315 (7916-A)

*

notes:The above chart summarises the shareholding percentages of the Genting Group’s principal operating companies.* Listed on Bursa Malaysia Securities Berhad** Listed on Singapore Exchange Securities Trading

Limited

Leisure & Hospitality

Plantations

Biotechnology

Property

Energy

Investment Holding & Management Services

group Corporate structure

pArt 1



GEnTInG MAlAySIABERHAd*

GEnTInGEnERGy lIMITEd

100%First World Hotels &Resorts Sdn Bhd

100%Resorts WorldLas Vegas LLC

55%PT Lestari BantenEnergi

100%GP Wind (Jangi)Private Limited

41.6%Lanco TanjorePower CompanyLimited

100%Genting GolfCourse Bhd

50%Resorts World IncPte Ltd

100%Widuri PelangiSdn Bhd

100%Papago Sdn Bhd

100%Genting New York LLC 100%

Genting Management and Consultancy Services Sdn Bhd

100%Resorts World Omni LLC

78%BB Entertainment Ltd

100%Genting Casinos UK Limited

100%Genting Solihull Limited

100%Genting Malta Limited

49%Genting EmpireResorts LLC

GEnTInGSInGAPoRE lIMITEd**

100%Resorts World atSentosa Pte Ltd

52.7% 100%49.5%

100%Oakwood Sdn Bhd

100%Genting Properties(UK) Pte Ltd

100%Resorts World Miami LLC

GEnTInG PlAnTATIonSBERHAd*

100%Genting TanjungBahagia Sdn Bhd

100%Genting HighlandsPremium OutletsSdn Bhd

55.4%

100%Genting SDCSdn Bhd

100%Genting Oil MillSdn Bhd

100%Genting Plantations (WM) Sdn Bhd

100%AsianIndoHoldings Pte Ltd

73.7%PalmIndo Holdings Pte Ltd

72%Genting MusimMas Refinery Sdn Bhd

63.2%GlobalIndoHoldings Pte Ltd

50%Genting SimonSdn Bhd

100%Genting PropertySdn Bhd

99.7%ACGT Sdn Bhd

49%SDIC GentingMeizhou WanElectric PowerCompany Limited

100%Genting Hotel & Resorts ManagementSdn Bhd

100%Awana Hotels & Resorts Management Sdn Bhd

95%Genting Oil KasuriPte Ltd

95%Genting CDXSingapore Pte Ltd


GENS :GentingSingaporeLimitedGENM :GentingMalaysiaBerhadGENP :GentingPlantationsBerhadGEnE:GentingEnergyLimited

MArKet CApitALisAtiON ^

60

50

40

30

20

10

2017 2018 2019

GENM GENPGENS

RMbillion

^ as at 31 December 2019

tOtAL Assets eMpLOYeD

40

35

30

20

25

15

5

10

GENM GENPGENS GENE

2017 2018 2019

RMbillion

tOtAL reveNue

12

10

8

6

2

4

RMbillion

GENM GENPGENS GENE

2017 2018 2019

pArt 1




intellectual property Of genting Berhad

WeconstantlymonitorunauthoriseduseofourIPbythirdpartiesinordertoprotectourbrandvalueandreputation.WearefirminenforcingourIPrightsandactionsaretakenagainstthirdpartieswhoinfringeonourIPrights.Wealsorespectthirdparties’IPrights.

In2019,ceaseanddesistletterswereissuedtothirdpartiesforunauthoriseduseofourIP.Amajorityofthesehavebeenresolvedbutsomeareon-going.TherewasnomateriallitigationinvolvingtheinfringementofIPrightsin2019.

pArt 1



investment portfolio Of genting Berhad

Genting Berhad, through its various investments in life sciences and biotechnology companies, has over the pastdecadebeeninvolvedinresearchanddevelopment(“R&D”)fornewwaysfortreatment,diagnosisanddetectionofdiseases.OurinvestmentportfolioincludesanumberoflifesciencesandbiotechnologycompaniesthatareatvariousR&Dstages.

WeacknowledgethatinvestmentsinR&Dwithinthemedicalspaceposehigherrisksthanotherinvestments,astheresultsandsuccessratesareuncertainandthegestationperiodtoanybreakthroughdiscoverycanpotentiallybelong.AlthoughcertaincompaniesmayfinditnoteconomicallyviabletoinvestintheseR&Dventures,we,asaresponsiblecorporation,arecommittedtofindnewsolutionstoimprovethequalityofhealthofmankindandthecommunitythatwelivein.

OurinvestmentinbiotechnologyhasprovidedaplatformtotheGentingPlantationsteamtoconductR&Dwiththeaimtoincreaseyieldandproductivityofitsoilpalmestates.OurinvestmentsinlifesciencecompaniessuchasTauRxPharmaceuticalsLtdandGentingTauRxDiagnosticsCentreSdnBhdsupportresearchandclinicaltrialsintheon-goingfightagainstAlzheimer’sDiseasefromtheperspectiveofearlydiagnosisandtreatment.OurinvestmentsinCortechsLabsInc.,DnAeGroupHoldingsLtdandCelularityInc.aimtofindwaystodetectandtreatdiseasesinthefieldsofoncologyandneuro-degeneration.Inthefieldofrenewableenergy,wehaveinvestedinElevanceRenewableSciences,acompanythatutilisesanobelPrizewinningmetathesistechnologytocreatespecialtychemicalsfromnaturaloils.

GentingBerhad’slifesciencesandbiotechnologypartners:

Leading quantitative imaging.


Complyingwithlaws,rulesandregulationsandeffectivemanagementofnaturalandhumanresourcesareelementaltoourorganisation.

Maintaining Approvals And Licenses to Operate

Wecomplywithallregulatoryrequirementsandlicensingconditionstoensurecontinuityoflicensesandapprovalsgrantedtocarryoutourcorebusinesses.

A comprehensivenevada casino licensing process has already been undertaken byGenting Berhad, certain of itsdirectorsandkeyofficersandtherelevantsubsidiariesinconnectionwiththedevelopmentandconstructionofResortsWorldLasVegas,includingfindingsofsuitabilityforcertainofficersanddirectorsofGentingBerhadandregistrationofGentingBerhadasapublictradedcorporationbythenevadaGamingCommission.Inaddition,GentingBerhad,therelevantentitiesholdingoroperatinggamingbusinesses,aswellastherelevantdirectorsandseniormanagementhavebeenfoundsuitableand/orarelicensedundergamingregulationsandlawsinseveralotherjurisdictions,includingthegamingregulatoryauthoritiesinSingapore,theBahamasandthenewYorkState.

Asanynon-compliancewith reportingobligations,gaming regulationsand lawsexposesus topotentialpenalties,sanctionand/orareviewoffindingsofsuitabilityor licenses issued,wehave internalsystemsinplacetotrackandmonitorourreportingobligationsandcontinuedcompliancewiththerelevantrequirements. Therewerenosignificantfinesornon-monetarysanctionsfornon-compliancewithlawsorregulationsin2019.

Adequate And reliable Financial Disclosures

Wealwaysuphold the integrityofourfinancial reporting. It is thepolicyof theCompany tomanage theaffairsoftheGroup,inparticulartheCompanyanditsdirectlyownedunlistedsubsidiariesinaccordancewiththeappropriatestandardsforgoodcorporategovernanceanddisclosures.

Ourboardofdirectorshastheresponsibilitytoensurethatthequarterlyreports,annualfinancialstatementsaswellastheannualreviewofoperationsintheannualreportsarepresentedinamannerwhichprovidesabalancedandcomprehensiveassessmentoftheGroup’sperformanceandprospects.

Our financials are disclosed in accordance to theMalaysian Financial Reporting Standards, International FinancialReportingStandardsandtheCompaniesAct2016inMalaysia,whichgiveatrueandfairviewofthestateofaffairsoftheGroupandCompanyattheendofthefinancialyearandthecashflowsoftheGroupandtheCompanyforthefinancialyear.

GentingEnergyandResortsWorldLasVegashavetheirrespectivefinanceteamtohandlethefinancialoperationsoftheirbusinessandprovidethefinancialdataforGroupconsolidation.Wehaveateamofinternalauditors,inadditiontotheexternalauditorstoensureadequateandreliablefinancialdisclosures.

pArt 1


piLLAr 2: reguLAtOrY COMpLiANCe


environmental Management

Weacknowledgethattheworld’snaturalresourcesarebecomingincreasinglyscarceandtheconsequencesofclimatechangehaveintensifiedinrecentyears.Theconsumptionofwaterandenergy,wastemanagementandbiodiversityconservationaresomeoftheenvironmentalconcernsfacedtoday.

Weadvocatethe3Ractionsofreduce,reuseandrecycleatourworkplace.Westrivetoexplorecleanerandmoreefficientwaystoreduceourcarbonfootprintarisingfromourdailyoperations,tocombattheeffectsofclimatechangeand tobe in compliancewith the local environmental regulations including their greenhousegas (GHG)emissionreductiontargets.

Weadoptpreventativemeasurestoconservetheenvironmentandreducepollution.Forexample,GentingMalaysiaprotectsandrestoresabout10,000acresofforestwithinthesurroundsofResortsWorldGentinginGentingHighlandsthat is home to 45 families and 254 species of birds. Other measures include replanting of trees and adoptingsustainable landscaping that focuses on preventing soil erosion and assists in water conservation. In Singapore, GentingSingaporedrives various sustainability initiativesonmarineconservation,wastemanagement including3R(reduce,reuseandrecycle)andenergysavingsonResortsWorldSentosa.GentingSingaporehasalsoinvestedinaBuildingEnergyManagementSystem(BEMS)whichmonitors,recordsandtrendsutilitiesconsumptionofelectricity,water,gasandchilledwaterwithinitsintegratedresort.Thesemeasuresareundertakeneveryyearincludingthisyearofreview.

Moredetailsonouroperatingunits’environmental initiativescanbefound intheir respectivesustainabilityreports.AtGentingBerhad,effortsarebeingundertakentomeasuretheGHGemissiondatabasedontheutilityconsumption(waterandelectricity)inthecorporateofficesofWismaGenting.Onceasizabledatahasbeencompiled,wetargettoreportthisinformationinsubsequentsustainabilityreporting.

Inthissection,theenergyconsumptionandcarbonemissiondatareportedisonGentingEnergy.ForResortsWorld LasVegas,thedatacollationwasinitiatedinthesecondhalfof2019andwillbereportedoncethedataisready.

GentingEnergy’spowergenerationandoilandgasbusinessesnaturallycallforgreaterresponsibilitiesinmanagingtheenvironmentalimpactfromitsoperations.GentingEnergycontinuedtoproducereliableandsustainablecost-efficientenergythroughitspowergeneratingplantsin2019.

TheenvironmentalmanagementdatafromGentingEnergyisbasedonenergyconsumptionandcarbonemissions,greenhousegasemissionsaswellaseffluentsandwaste.

pArt 1


piLLAr 2: reguLAtOrY COMpLiANCe (CONt’D)


energy Consumption And Carbon emissions

In2019,GentingEnergyconsumedatotalof43,053TJ5ofenergyfromfuels;overwhich99%or42,763TJofenergyarose from coal consumption in Indonesia. The carbon emission correlated to such direct energy consumptiontranslatedtoatotalof3.904milliontonnesofcarbondioxide(CO

2)in2019.Themarginaldeclineyear-on-yearwas

mainlyattributabletolowerexportedenergyfromBantenpowerplant.Thiswasduetothegridlimitationasaresultofthegridupgradingworksbythestateutilitycompanyandthereforethecoalconsumptionbythepowerunithasalsoreducedaccordingly.Theplant’savailabilitywasnotaffectedbytheupgradingworks.

5 TJ refers to terajoule

pArt 1



3.8883.956

Figure A: DireCt eNergY CONsuMptiON

China China

Indonesia Indonesia

2018 20182019 2019

EnergyConsu

mption(TJ)

0

50000

40000

30000

20000

10000

Figure B: DireCt CArBON eMissiONs

CarbonEmissions(M

illionTonnes

CO

2)

0

5

4

3

2

1

42,763

43,0533.904

43,334

43,6753.975341

0.019290

0.016

Figure C: eLeCtriCAL eNergY CONsuMptiON

2018 2019

EnergyConsu

mption(MWh)

0

6,000

5,000

4,000

3,000

1,000

2,000

Figure D: iNDireCt CArBON eMissiONs

2018 2019

CarbonEmissions(Tonnes

CO

2)

0

5,915 5,0534,535

3,900

Indonesia

India

China

Indonesia

India

China

5,000

4,000

3,000

1,000

2,0004,0294,917

87 8567

65

911 939

2,986

849

3,644

824


FigureC shows theoverall electrical energyconsumptionwas5,053MWh6 in 2019, adecreaseof 15%comparedto2018.FigureDshowstheresulting indirectcarbonemissionswas3,900tonnesCO

2 in2019,adecreaseof14%

comparedto2018.Thedeclinewasmainlyattributabletothedecreaseinimportpower(i.e.theelectricitypurchasedfromthestateutilitycompany)in2019asaresultofshorterannualplannedoutagecyclefortheBantenpowerplant.

For the China and India operations, the electrical energy consumption and indirect carbon emissions in 2019 remainedrelativelyconsistentincomparisonto2018.

At ResortsWorld Las Vegas, our buildings and infrastructure are plannedwith smart technology and eco-friendlyfeatures to reduce our carbon footprint and minimise the environmental impact. Resorts World Las Vegas isseekingLEEDGoldCertification,placingitinoneofthehighestcategoriesofenergyefficiencyintheUnitedStates. OurbuildingsarefittedwithenergysavingLEDlightswhichconsumelessenergythanincandescentbulbsandatthesametimeabletoreducepowercosts.Wehaveinstalledenergyefficientsensorsonstaircaseandcorridorlightings.

Employeesareencouragedtodotheirparttoreduceenergyconsumptionbyswitchingoffofficelightings,computers,air-conditioningandotherelectricalequipmentafterofficehours.Officelightingisequippedwithmotion-detectionthatautomaticallyshutsoffthelightwhentheoccupantisabsentfromtheofficeforaperiodoftime.

During the year of review, regular checks were conducted with our contractors to ensure the machinery and equipment used for the construction works at Resorts World Las Vegas were fuel efficient and caused minimal impacttothesoilandthesurroundingenvironment.noiselevelduringconstructionwascontrolledwithmeasuresundertaken such as shutting down noisy equipment when not needed or substituting with quieter equipment; retro-fittingexistingequipmentwithdampingmaterials,mufflersorenclosures;erectingsoundbarriersandmaintainingtheequipment.

greenhouse gas emissionsWearecommitted to reduce theenvironmental footprintwhileoperatingourbusinesses.GentingEnergyaims tocontinually improve its environmental performance. It is actively working towards reducing emissions per unitof electricity andhydrocarbonproducedby exploring and investing in sustainability solutions.Our energy team isconsistentlyworkingwiththeirstakeholderstocollectivelyimprovethesurroundingenvironment.

Genting Energy’s Banten power plant is equipped with advanced supercritical technology designed with priorityonoperational efficiency and emissions reduction. It reduces pollution levels by burning less coal permegawatt-hourproduced,capturingthevastmajoringofpollutantsandemittinglessgreenhousegases.Furthermore,Bantenpowerplantisconstructingitscoaldomewhichwillhelptoreducethemoisturecontentofthecoal.Bantenpowerplant’sexistingcleancoaltechnologyanditsnewcoaldomewillresultinamoreefficientcombustionofcoalwith reducedemissions.

TheBantenpowerplanthas alsobeengradedas a ‘GoodEnvironmentally FriendlyCompany’bySerangRegencyMunicipalforthreeconsecutiveyearssince2017,inrecognitionofitsgreeneffortsandbestenvironmentalpractices.The Banten power plant also participates in Indonesia’s Programme for Pollution Control, Evaluation and Rating(PROPER).PROPERisanational-levelpublicenvironmentalreportinginitiative.Itpromotesindustrialcompliancewithpollutioncontrolregulations,facilitatesandenforcestheadoptionofpracticescontributingtocleantechnologyandensuresabetterenvironmentalmanagementsystem.Bantenpowerplantwasrated“blue”inyear2019,whichisthebestratingthatanewparticipantcanachieveinitsfirstthreeyearsofparticipation.

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6 MWh refers to megawatt hour


Inaddition,theenergyteamplanted2,000mangrovescovering0.2hectaresurroundingthepowerplantareaaspartoftheMangroveConservationProgramme.Movingforward,GentingEnergywillcontinuetoimproveitsoperationalefficienciesandadopttheindustry’sbestenvironmentalpractices.

TheGroup’sfirstrenewableproject,JangiwindfarminIndiareliesonlyonnaturalwindpowertogenerateelectricity.Itdoesnotproduceatmosphericemissions thatcauseacid rain, smogorgreenhousegases. Jangiwind farmhasproducedover1,820GWh7(over230GWhin2019)ofcleanenergysinceitsinception,therebycontributingtowardstheGovernmentof India’scleanenergyprogramme.Thisamountwasequivalenttotheelectricityconsumptionofmorethan195,0008residentsinIndiaforayear.

JangiwindfarmisregisteredwithUnitednationsFrameworkConventiononClimateChange(UnFCCC)underCleanDevelopmentMechanism (CDM). CDM stimulates sustainable development and emission reductions, while givingindustrialisedcountriessomeflexibilityinhowtheymeettheiremissionreductionorlimitationtargets.UnderCDM,emission-reduction projects in developing countries can earn saleable certified emission reduction (CER) credit. ThissealablecreditcanbeusedbyindustrialisedcountriestomeetapartoftheiremissionreductiontargetsundertheKyotoProtocol.

ResortsWorldLasVegas iscommitted to reduceenvironmental impactandgreenhousegasemissions,evenat itscurrentdevelopmentphase.Althoughcertificationsareyettobeobtainedongreenbuildingasconstructionsarestillunderway,eco-friendlyfeaturesarebeingincorporatedintotheinfrastructureandbuildingdevelopmentoftheresort.Thesefeaturesincludeprocuringair-conditioningandrefrigerationequipmentthatareeco-friendlyanddonotusehydrochlorofluorocarbons(HCFCs)asrefrigerant,oneofthemaincontributorstothedepletionoftheozonelayer.Therewillberegularinspectionsandmaintenanceoftheseelectricalapplianceandequipmenttopreventandreduceanyleakages.AerosolproductsthatuseHCFCsorchlorofluorocarbons(CFCs)aspropellantswillbeavoided.

ResortsWorldLasVegaswillhaveoutdoorareastoallownaturallightingintothebuildingtoreducetheuseoflightingduring day time. Trees, grass andmosswill be planted around the resort to serve as a natural thermal insulation. Wehavesavedandnurturedover300treesoftheoriginaltreesfoundontheconstructionsite,asignificantpercentageofwhichwillbere-plantedinthesurroundsofResortsWorldLasVegas.

PT Lestari Banten Energi’s (Banten power plant) Mangrove Conservation Programme

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7 GWh refers to gigawatt hour8 All India annual per capita consumption of electricity for year 2018-19 amounted to 1,181 kWh. This was retrieved from “Executive Summary

on Power Sector” (December 2019) issued by India’s Central Electricity Authority (www.cea.nic.in/reports/monthly/executivesummary/2019/exe_summary-12.pdf)


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effluents And wasteThemanagementofeffluentsandwasteplaysavitalpartinaneffectiveenvironmentalstewardship.

AtGentingEnergy,thewastewatereffluentsarelargelyattributedtotheBantenpowerplantwhichdrawsseawaterfor itsoperations.All theeffluentsaretreatedtomeethighestapplicableregulatoryrequirements in therespectivecountriesofoperationpriortodischarge.GentingEnergygenerated882.5millionm3ofwastewatereffluentsin2019,comparedto868.6m3millionin2018.

GentingEnergyhasaproperwastemanagementpolicyforthetreatment,storageanddisposalofhazardousandnon-hazardouswastes.Thehazardouswastesareproperlystoredandhandledbyauthorisedvendorsforproperdisposalorsubsequentusage.non-hazardouswastesarereusedorrecycledwherepossible.

In 2019, Genting Energy generated 69,009 tonnes of industrial wastes, or 19.7% lower than the industrial wastesgeneratedin2018.Theseindustrialwastesmainlyconsistofflyingash,bottomash,glasswool,usedoilsandexpiredchemicals.Thelesserwastesin2019weremainlyattributabletotheBantenpowerplantasitreceivedhigherqualitycoalwith less ash content aswell as lesser diesel consumed for start-uppurpose.On top, zerodrilling fluid as a resultofzerodrillingactivityfromourChina’sproducingassetsin2019alsocontributedtotheoveralllowerindustrialwastesgenerated.

AtResortsWorldLasVegas,awastemanagementplanisinplacefortheproperhandlingofcurrenthazardousand non-hazardouswasteduringtheconstructionphasegeneratedfromtheongoingconstructionworks,aswellaswhentheresortopens.Contractorshiredtomanagethedisposalofwastesaremonitoredandcontrolledbythedevelopmentteam.Themanagementplanincludestherecyclingofground-waterandnon-hazardouswaste,wherepossible.

water ConservationWerecognisewaterasascarceresource.Wecarefullymanageourwaterusageanddischargeswithouroperatingfacilitiesdesignedandoperatedtominimisetheuseoffreshwater.Ourlistedsubsidiarieshavedetailedtheirwatermanagementinitiativesintheirsustainabilityreports,withadatasummaryshowninPart2ofthisreport.

Wearepractisingandconstantlylookingatwaystominimisewaterconsumptioninouroperationsandworkplace.Forexample,GentingEnergyteamattheBantenpowerplantrecordsandmonitorsitsusageofdemineralisedwater,servicewaterandportablewateronadailybasis toavoidwastageand inefficiency inwaterusage. In thecaseofabnormalwaterusage reading, investigationswill be carriedout and rectified accordingly.GentingEnergy’swaterconsumptiondatafortheBantenpowerplantwasdisclosedunderthe“EffluentsAndWaste”section.

AtResortsWorldLasVegas,theprocurementprocessonbuildingfittingssuchasshowerheadsforhotelbathrooms,water taps and exterior garden sprinklers, takes into consideration eco-friendly features that can lower waterconsumption.Werecognisetheneedforourunlistedprincipalsubsidiariestoreporttheirwaterconservationeffortswithsupportingdata.WeplantostartthecollationofwaterconsumptiondatafortheCompany,GentingEnergyandResortsWorldusing2020asthebaseyear.


Sinceitsfoundingin1965,theGentingbrandhasgrownsteadilyinMalaysiaandacrosstheworld.Witheverymilestoneachieved,ourbrandpresenceisfurtherestablished.Maintainingaconsistentbrandimageacrossallourbusinessesisintegralforustoenternewmarketsandtothriveinthoseweareoperatingin.

TheprinciplesandvaluesespousedbythelateTanSriDatoSeri(Dr)LimGohTong,theFounderoftheGentingGroupthroughouthis lifetime,aresimpleyetprofound.TheGentingCoreValues,namelyHardWork,Honesty,Harmony,LoyaltyandCompassionhavealwaysbeenembeddedinourworkcultureandbusinesspractices.

Theyformtheunderlyingworkplaceprinciplesforouremployees,coveringprofessionalismandethics,efficiencyandresponsibilityandreflectourcontinuouspursuittoenhancethecorporatevaluesoftheGentingGroup.

LOYALtY

geNtiNgCOre

vALues

hArD wOrK

COMpAssiON

hArMONY

hONestY

genting Core values

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piLLAr 3: COrpOrAte CuLture, BrANDiNg AND reputAtiON


Brand And reputation

TheGentingGrouphasprominentandestablishedintegratedresorts,hotelsandcasinosunderthe“ResortsWorld” and“Genting”names,withstrongbrandrecognition,particularly intheAsianmarkets.OurGentingbrandisoneofthemost recognisablebrands inAsiaandamongMalaysia’s topbrands9. Toensureaproperandconsistentuseof ourtrademarksandbrands,therelevantoperatingdepartmentsarerequiredtocomplywithourbrandmanuals.

Ourbusiness reputation impacts all our relationships–withourcustomers, investors, suppliers, regulators andall ourother stakeholders–andhas a rippleeffect throughoutourorganisation.We recognise that agoodbusinessreputationiscriticalforthegrowthandsuccessofourbusiness.

As such, we value constructive feedback from our stakeholders and we seek to continually improve ourselves. We maintain an open communication with our regulators and we regularly communicate with the investmentcommunitythroughperiodicbriefings,face-to-facemeetings,conferencecallsandsitevisits.

As transparency and accountability are imperative for effective stakeholder engagement, we strive to disclose allmaterialcorporate informationthroughtheappropriatechannels inatimely,accurateandcomprehensivemanner.Ourannualgeneralmeetingisausefulandinteractiveforumfordirectengagementwithourshareholders.

ethical Business Conduct

Ethicalbusinessconduct is important forustostaytruetoourrootsandvalues.OurCodeofConductandEthics(“Code”) apply to all our employees and directors and sets out the principles to guide standards of behavior andbusinessconductwhenemployeesanddirectorsdealwiththirdparties.OurCodesetsoutwhatisacceptablebehaviorattheworkplace,howemployeesshouldusecompanyassetsandresources,andtheemployee’sdutiesofgoodfaith,diligenceandintegrity.

Wealsohave agroup-wideWhistleblowerPolicy that setsoutprocedures for anyemployee, director, contractor,consultantandvendortoraiseconcernsregardingactualorsuspectedunethical,unlawful,illegal,wrongfulorotherimproper conduct. The Whistleblower Policy also sets out the process for managing any action, intimidation orharassmentagainstawhistleblower.

WecommunicateourCodeandpoliciesonethicalbusinessconducttonewemployeesandremindexistingemployeestoensuretheyunderstandtheworkplacebehaviorexpectedofthem.Wehavea‘zero-tolerance’policyforcorruptionandbribery.Thereareprogrammes,processesandsystemsinplacetopromoteandmonitorcompliance.

TheWhistleblowerCommittee,comprisingtheExecutiveDirectorandPresidentofGentingBerhad,theChiefFinancialOfficerofGentingBerhadandtheChiefExecutiveOfficerofGentingEnergy,istaskedtoreviewcomplaintsreceivedthroughthewhistleblowerchannel.TheSecretariatofthiscommitteeistheLegalDepartmentofGentingBerhad.

Acomplaintmaybemadeinseveralways:• Bycompletingtheformsandsubmittingthecompletedformsinasealedenvelopemarked“Private&Confidential”

totheSecretariatoftheWhistleblowerCommittee;• Bymakingacomplainttotheheadofdepartmentorbusinessunit;• BymakingacomplaintdirectlytoanyWhistleblowerCommitteememberortheSecretariat;or• [email protected].

Allmattersdiscussedduringinvestigationsarekeptconfidential.Therewasnoreportedcasethroughthewhistleblowingchannelin2019.

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piLLAr 3: COrpOrAte CuLture, BrANDiNg AND reputAtiON (CONt’D)

9 Please refer to Awards and Accolades on pages 8-9; https://brandirectorypublic.s3.eu-west-2.amazonaws.com/reports_free/brand-finance-malaysia-100-2019-preview.pdf.


responsible procurement practices

Our procurement systems and processes ensurewe uphold responsible procurement practices. This starts at thesupplierselectionprocess,wheresustainabilityconsiderationsincludingfairlabourpracticesandsafetyrequirementsareembeddedintoourtermsandconditions.

Weaimtoprocureproductsandservicesinthemostcosteffectiveandefficientmannerwithenvironmentalsustainabilityandcommunityinterestaspartofthekeyconsiderations.Thesuppliersweworkwithmustmeetstandardsofethicsandbusinessintegrityonbothsocialandenvironmentalcriteria.Ourprocurementresourcesprioritiseminimisingsuchrisksinthesupplychainandencourageourbusinesspartnerstomakecontinuousimprovementtowardssustainablebusinessconduct.

Safetyconsiderationsarealso included inourcriteriawhenshort listingvendorsduring theprocurementprocess.Theappointedcontractors’managementsystem is reviewed regularly for robustnessand their safetyperformanceconstitutespartoftheassessmentduringtheircontractrenewalprocess.

Theprocurementteamsinouroperatingunitshandletheprocurementofavarietyofproductsandservicesrangingfrom food and beverage, casino operations, information technology, attractions, engineering services, hotel andentertainmentandoilpalmbasedsuppliers,amongstothers.

Webelieve local sourcing,whichmeanssourcingproductsandservices fromwithin thecountryofour respectiveoperations,isvitalasitbringsmanyadvantagesincludinglowercosts,timelydeliveryandinvigoratingtheeconomyofthecommunitiesweoperatein.

ResortsWorldLasVegasadherestostrictprocurementpracticesandallsuppliersmustobtainapprovalinaccordancewiththenevadaGamingCommission.Itssupplychaincomprisesprimarilylocalvendorsforthepurposeofeconomicempowermentofthecommunityintermsofincreasedemploymentratesandrevenue.Thedataofitssuppliersarebeingcompiledandwillbesharedinsubsequentreporting.

Ourlistedoperatingsubsidiaries,duetotheirnatureofbusiness,havesignificantnumberofvendorscomparedtoourCompanyandunlistedoperatingsubsidiaries.

As at 31December 2019, theGroup had a total of over 10,200 suppliers, comprising 4.5% fromGenting Berhad, 13% from Genting Energy, 18% from Genting Malaysia’s Resorts World Genting, 60.5% from Genting Singapore’s ResortsWorldSentosaand4%fromGentingPlantations.

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piLLAr 3: COrpOrAte CuLture, BrANDiNg AND reputAtiON (CONt’D)


10 Full-time employees from Genting Berhad, Genting Malaysia, Genting Singapore, Genting Plantations, Genting Energy and Resorts World Las Vegas as at 31 December 2019.

11 Malaysians based in Malaysia comprised Malays (44%), Chinese (38%), Indians (9%) and Others (9%) as at 31 December 2019.

Our workforce

EmployeesformanintegralpartoftheGentingGroupandweremaincommittedtohumanresourcedevelopment.TheGentingGroup in2019provided full timeemployment toover55,000people10ofdiversenationalities acrosstheworldwith35%Malaysians11andtheremaining65%fromothercountriesincludingbutnotlimitedtoSingapore,Indonesia,India,China,UnitedStatesofAmerica,Bahamas,UnitedKingdomandEgypt.Themaletofemaleemployeeratiowas68:32withagebelow30years(40%),between30to55years(53%)andabove55years(7%).

GentingBerhad,comprised180employees,GentingEnergycomprised707employeesandResortsWorldLasVegascomprised90employeesasat31December2019.Thecombinednumberofemployeesin2019was977,whichwas1%lowercomparedto2018,duemainlytoattritionandretirementin2019.About99%ofGentingBerhad’semployeesare based in the corporate head office inWismaGenting,Malaysia. All of its seniormanagement areMalaysians. ForGentingEnergy,92.9%ofitsemployeesarebasedinoperatingunitsinIndonesia,IndiaandChina,whereasallofResortsWorldLasVegas’employeesarebasedinLasVegas.

People are our most valuable assets. Our ultimate success and achievements are aresult of their high-performance and commitment. As an equal opportunity employerthatembracesdiversityintheworkplace,westrivetomaintainaninclusiveworkculturethat supports diverse talent to contribute positively to the growth and productivity of ourGroup.

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piLLAr 4: LeADership AND suCCessiON pLANNiNg


Fair employment practicesAttheGentingGroup,webelievethatdiversityintheworkplaceisacompetitiveadvantageinbuildingagreatreputationforourorganisation.Hence,westrivetocreatetheidealworkplacewherepeoplefromdiverseethnicitiesandcultures,withmultipletalentsandpassion,cometogethertoworksuccessfullyasateam.

AllformsofdiscriminationintheworkplaceareprohibitedasoutlinedinourCodeofConduct–everyindividualhasanequalrightandvoicetomakeadifference.Fairtreatmentandequitableopportunitiesaregiventoallemployeesregardlessoftheirbackground.

Weadvocate fairness in theworkplace.Ouremployeescanvoicetheirgrievancesthroughvariouscommunicationchannels.OurhumanresourceteamcloselymonitorsanyconcernsandwilladdressthemjointlywiththerespectiveSupervisorsandHeadsofDepartment,whichmayincludedisciplinaryactionswithintheframeworkoflocallawsandpractices,ifnecessary.In2019,therewasnorecordedincidentofdiscriminationinGentingBerhadanditssubsidiaries.

talent Attraction And Management

OurGroupfocusesontalentacquisition,talentengagementandtalentretention.Westrivetoacquiretherighttalents,engageandretainouremployeeswithon-goinginitiativesandactivitiestocreateapositiveandproductiveworkculture.Eachofourlistedsubsidiarieshavedetailedtheiremployeemanagementinitiativesintheirrespectingsustainabilityreports.

ForGenting Berhad, the employee initiatives in 2019 included employee volunteerism and participation in the BursaBullChargeRun2019,healthawareness,blooddonationdrives,aswellasperiodicalknowledgesharingtoencouragecontinuous learningand interactionamongemployees.GentingBerhadalsoplaced2nd in thePERKESOActiv@WorkChallengetoencourageemployeesto leadanactive lifestyle tomaintainone’shealth.Such initiativeshelp tonurtureteamwork,groupsynergyandbuildacultureofunityamongemployeesfromdiversebackground,ethnicityandgender.

In2019,ResortsWorldLasVegashiredaHeadofEmployeeEngagement tohelpwith theoperationalhiringstrategy,on-lineapplicationsystemsandequalopportunityemployment,amongothers.TheHumanResourcesteamevaluatedemployee benefits to ensure greater competitiveness with other resorts in our market. Although we have not yetstarted themasshiringprocess forouranticipatedopening insummerof2021,ResortsWorldLasVegas isdedicated tobeinga“WorkplaceofChoice”thateveryresortprofessionalwillwanttoworkfor.

gender DiversityTheGentingGroup strongly believes that employees at all levels, both female andmale should enjoy equality in theworkplace.

AtGentingBerhad,thefemalegendercompositionintheboardofdirectorsis12.5%in2019.Womencomprised73%ofGentingBerhad’semployeesand67%ofitsmanagementteamin2019,comparedto74%and66%respectivelyin2018.TheslightchangesintheproportionofwomenemployeesandmanagersinGentingBerhadwereduetonaturalattritionandretirementofemployeesin2019.

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piLLAr 4: LeADership AND suCCessiON pLANNiNg (CONt’D)

geNtiNg BerhAD - eMpLOYees BY geNDer geNtiNg BerhAD - MANAgers BY geNDer

100% 100%

80% 80%

60% 60%

40% 40%

20% 20%

women men women men

72% 64%

28%36%

74% 66%

26% 34%27% 33%

2018 20182019 20192017 20170% 0%

73% 67%


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AtGentingEnergy,womencomprised16.3%ofitsemployeesand14.3%ofitsmanagementteamin2019,inlinewiththepowergenerationandoil&gasoperations,whicharegenerallymale-dominatedindustries.

geNtiNg eNergY - eMpLOYees BY geNDer geNtiNg eNergY - MANAgers BY geNDer

100.0% 100%

80.0% 80%

60.0% 60%

40.0% 40%

20.0% 20%

women

men

women

men

2018 20182019 20192017 20170.0% 0%

16.3% 14.3%18.4%

81.6%

16%

84%83.7%

16.5%

83.5% 85.7%

14%

86%

Whereas,atResortsWorldLasVegas,womencomprised42%ofitsemployeesand32%ofitsmanagementteamin2019.AsResortsWorldLasVegas isstill in itsdevelopmentprogress,thetrendwillonlybeprovidedinsubsequentreportingcycleswhenavailable.

The employee turnover rate based on the combined number of employees of Genting Berhad, Genting EnergyandResortsWorld LasVegas, averagedat 21.7% in 2019compared to39.5% in 2018,which is adeclineof 17.8%. The employee hiring rate based on the combined number of employees ofGenting Berhad,Genting Energy andResortsWorldLasVegas,maintainedatanaverageof18%in2019.

BenefitsOurbenefitprogrammesdifferbyemploymentcategoryandcountry.Wehavestandardpractices toparticipate inmarket surveys toassessandbenchmark theadequacyandcompetitivenessofourbenefitsonacountry-specificbasis.Theprogrammesincludehealthcareandinsurance,disabilityandinvaliditycoverage,studyandparentalleaves,retirementgratuity,longserviceawardsandothers.

recruiting the MillennialsAlmost half (48%) of Genting Berhad’s recruits in 2019 were millennials. With the growing number of youngerworkforce, there isaneed todevelopnewengagementmodels tobridge thegenerationaldifferences.AtGentingBerhad,ourtalentattractionandacquisitionplansincludestructuredinternshipprogramme,partnershipwithuniversityonscholarshipprogramme,combinedeffortongroupwidecareerfairsandengagementthroughsocialmediasuchastheGentingCareersFacebookpage.


Occupational safety And health

TheGentingGroupadvocatesaworkplaceculturethatemphasisesontheimportanceofOccupational,Safetyand Health (“OSH”) in thedailyoperationswith focusonaligning to industry’sbestpractices. This is achieved througha combination of risk assessment, identification of occupational hazards, safety trainings, development andcommunicationofOSHpolicies,aswellaseffective implementationofOSHstandardoperatingprocedures.Moreimportantly,opendialogueswithemployeesareinculcatedtoinstilasenseofresponsibilityfortheirownsafetyandthatofothers.

employee wellnessA healthymind and body reduces the risk of accidents due to inattention and lack of focus.Our employees areentitled toapanelofapprovedclinicdoctors,executivemedicalhealthchecksandotherhealthbenefits.Wealsospendconsiderableresourcestoeducateouremployeesonhealthynutritionalhabits.Forexample,in2019,aseriesofeveningtalksonHealth&WellnesswereheldbyGentingBerhadat itscorporateheadoffice inWismaGentingtopromoteknowledgesharingandencouragehealthylifestyleamongemployees.Firedrillsandfiretrainingswerealsoheldregularlythroughouttheyear.WehavealsoparticipatedinPERKESOActiv@WorkChallengetoencourageemployeestopractisehealthylifestyle,inwhichGentingBerhad(thecompany)wasoneofthetoptwowinnersfortheemployer(small)categoryin2019.

In2019,millennialsmadeup64%ofGentingEnergy’s recruits in2019,whilemillennialsmadeup5%of recruitsatResortsWorldLasVegasin2019.ResortsWorldLasVegas’dataisassuchbecausetheyhavenotyetstartedthemasshiringprocessfortheanticipatedopeninginsummerof2021andonlyhiredmoreexperiencedsenioremployees.


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Genting Founder’s Day 2019 Dinner

Plank Challenge held in Wisma Genting to promote healthy lifestyle Genting Berhad was one of the top two winners in the PERKESO Activ@Work Challenge



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AtResortsWorldLasVegas,wehaveestablishedsafetycommitteesfortheoperationsandadministrativeteams,aswellasfortheconstructionteams.Thecommitteesmeetmonthlyandweekly,respectively.Thecommitteesdiscusssafetyprotocols,addressanysafetyconcernsanddevelopactionplanstoaddresstheconcerns,includingdeployingadditionalfull-timesafety inspectorstoenhancesafetyasneeded.Webelieveouremployeesandcontractorsplayvitalrolesinensuringsafety,securityandcomplianceinourdailyoperations.Safetyinspectionsarecarriedoutdailytoensure thatno safetyprotocols are inbreachand if so, correctiveandpreventiveactionswill be implemented.Constructionteamsconductsafetyawarenesstrainings,whichincludefireawareness,onaweeklybasis.Aspartoftheoperationandadministrativesafetyprogramme,weareimplementingabi-annualfiredrillexerciseprogramme,withdocumentedattendance,aswellasfireextinguisherawarenessprogrammefornewandcurrentemployees.TheClarkCountyFireDepartmenthasarescuestationthatisphysicallylocatedwithintheouterperimeterlinesoftheResortsWorldLasVegasmastersite.ClarkCountyandLasVegasFireDepartmentofficersconductdrillsandvisitsseveraltimesperyearonpropertyandourfireextinguishersareservicedannuallyandinspectedmonthly.

TherewaszeroworkplacefatalityrecordedbyGentingBerhad,GentingEnergyandResortsWorldLasVegasin2019.GentingEnergyalsorecordedzerolosttimeinjuryin2019.

employee Development

Weconstantlyinvestinemployees’personaldevelopmentaswebelieveemployeesplayvitalrolesinadvancingtheGentingGroup’sbusinesses.Employeesarestronglyencouragedandmotivatedtoimprovetheirskillsetstoharnesstheirpotentialtothefullestanddeliversuperiorresults.

Fire Drill briefing in Wisma Genting Wisma Genting’s Fire Drill Exercise


Genting Group Executive Sports Club 2019 AGM and Raya Celebration Genting Group Executive Sports Club Badminton Tournament

Corporate talk on technology disruptions


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engaging Our employeesWe recognise that good employee relations are crucial for employees to stay engaged and committed to theirjobs.Hence,our leadersandmanagersare fullyempoweredtomanageandbuildhealthyandproductiveworkingrelationshipswiththeiremployees.Therearevariousemployeeengagementactivitiesheld in2019which includeddepartmentalfestivitiesandcelebrations,eveningtalks,annualdinners,charityeventsandsportsclubtournaments.

education And trainingAttheGentingGroup,wechampiontheideaofcontinuouslearningforouremployeestoenhancetheirknowledge,skillsandcompetencies in theircurrentand future roles.OurGroup iscommitted toprovide in-houseandcross-functional training and give opportunities to our employees to achieve accreditedwork related certifications andattendotherexternalprogrammes.

OuremployeesinGentingBerhad,GentingEnergyandResortsWorldLasVegashaveincreasinglyinvestedtheirtimeinvariousformaltrainingprogrammes.Theaveragehoursofformaltrainingperemployeewas22.3hoursin2019,ascomparedto22hoursin2018.


Career AdvancementWe provide career advancement opportunities to all employees based on their performance and potential.Whileourleadersandmanagersareempoweredtomanageandcoachemployeesintheircareerdevelopment,individualemployeesarestronglyencouragedtotakeownershipinplanningtheirowncareer.Wehaveputinplaceaprocessintheexistingperformancemanagementsystemtofacilitatethecareerplanning.Ourleadersandmanagersplayvitalrolesinhelpingouremployeesachievetheircareeraspirations.

succession planning

WerecognisethatasystematicapproachisnecessarytoensureleadershipcontinuityinourGroup.

AtGentingBerhad,wehaveassessedthehighperformersandestablishedthetalentinventoryin2019.Ourleadersandmanagersareresponsibletocontinuouslyengageanddeveloptheidentifiedtalentstoenablethemtoachievetheircareeraspirations.

Wehaveimplementedaworkforceplanningprocessin2019tofacilitateamorestructuredsuccessionplanningforkeypositionsinGentingBerhad.Ourexistingperformancemanagementsystemanddepartmentperformancematrixbyjoblevelsguideourleadersandmanagerstoreviewandmeasurejobperformancebyemployees.Wecontinuouslyreviewoursuccessionplanningstrategy to identifyanddevelophighpotentials toensuresufficient talentpool forfuture successionand leadershipneeds.This successionplanning strategy is also implemented inour subsidiaries,includingGentingEnergyandResortsWorldLasVegas.


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eminent speakers Conference series 2019

InconjunctionwithGentingFounder’sDay,GentingBerhadandtheFacultyofMedicineofUniversityofMalayaco-organisedtheinauguralEminentSpeakersConferenceSeries,entitled“navigatingtowardsHealthyAgeing”.Afreeadmissioneventforallregisteredparticipants,broughttogethersomeoftheworld’stopandmostdistinguishedlifescienceandbiotechnologyexperts to share their insights andperspectiveson someof the latestmedical breakthroughson cognitive health issues,includingdementia.

Key Csr Activities in 2019

piLLAr 5: COMMuNitY iNvestMeNts

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Ourcommunityinvestmentsareaimedforthebettermentofthesocietyandreflectedinthecorporatesocialresponsibilityorcommunityphilantrophyactivitiesundertaken.

Eminent Speaker Conference Series 2019

Corporate social responsibility

OurGroupcontributesregularlyincashandin-kindtovariouscharities,foundationsandsectorsofthecommunitytosupporttheunderprivilegedandthelessfortunate,reachingouttodifferentsectorsofthecommunityirrespectiveofracecreedorreligion.Over128,000peoplebenefittedfromourGroup’scorporatesocialresponsibility(“CSR”)activities in2019.

TheCSRactivitiesofour listedcompanies,namelyGentingSingapore,GentingMalaysiaandGentingPlantationsaredetailedintheirrespectivesustainabilityreports.TheCSRactivitiesofGentingBerhad,GentingEnergyandResortsWorldLasVegasin2019aresummarisedbelow.


piLLAr 5: COMMuNitY iNvestMeNts (CONt’D)

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The handover of the Dementia Care Centre to the management team of the Geriatric Division, University of Malaya

The non-profit Dementia Care Centre, sponsored by Genting Berhad and led by the Geriatric division of University ofMalaya, is purpose-built and offers day care services to people suffering from dementia, as well as provides training tocaregivers, family members and professionals in dementia care. On 1st of September 2019, it started operating with 7patientsandthenumberofpatientsisexpectedtoincreaseovertime.

Dementia Care Centre

Bursa Bull Charge 2019

Employees of the Genting Group took part in this annual charitable run organised by BursaMalaysia to raise funds forYayasanBursaMalaysia(BursaMalaysiaFoundation).AtotalofRM58,000wascontributedbyGentingtosupportthelocalunderprivilegedcommunityinMalaysia.

Bursa Bull Charge run 2019

Blood Donation Drive in Wisma Genting

Foremployeesbased inWismaGenting,anaverageof 159pintsofbloodwerecollected froma totalof215employeesin2019.Whereas,atCilegonCity,Java, IndonesiaandTeukBintuni inWestPapua,GentingEnergy’semployeesprovided116pintsofbloodwhichreplenishedthelocalcommunitybloodsupplyforRedCrossSociety.Eachpintofdonatedbloodcollectedcouldpotentiallysaveupto3lives.

Blood Donation



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2019 Group Study Trip to Cambodia

Since 2009, the establishment ofUniversitiMalaya-Tan Sri (Dr) LimGoh Tong Endowment Fund byGenting Berhad andUniversiti Malayawith a seed capital of RM1million, has benefitted over 2,500 students by providing annual funding to students fromtheFacultyofBusiness&Accountancyonscholarshipsandsponsorships for internationaleducationalandresearch-based programmes. A total of RM50,000 from the endowment fund’s dividend income was used in 2019 to sponsoragroupstudytriptoCambodiaandstudentexchangeprogrammesbenefitting24students.

universiti Malaya – tan sri (Dr) Lim goh tong endowment Fund

Joint environment initiative by PT Lestari Banten Energi (Banten power plant) to jointly clean up the Salira Village river

GentingEnergysponsoredanumberof localcommunityactivities suchas religious festivities,nationalDaycelebrations,WamenaEarthquakeDisasterRelief,sports,localcultureandmasscircumcisionactivitiesinIndonesia.GentingEnergyalsoaidedinfundingtorepairandprovidebuildingmaterialsforthepoor.

Community Outreach



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ResortsWorldLasVegasprovidedover100hoursoftimetoprovidemealstohomelessandunderservedovertheChristmasHolidaysthroughCatholicCharities’MealService,towhichmorethan50ResortsWorldLasVegasemployeesparticipated.Charitablefund-raisingsandvolunteerworkwerealsoconductedfortheVeteran’sVillageDenimDrive,providingclothingtoneedymilitaryveterans.

ResortsWorldLasVegasalsosponsoredUSD2,500fortheHopeforPrisonersfund,anorganisationsupportedbytheDistrictAttorney’sofficetohelpformerprisonersre-enterandbecomeproductivemembersofsociety,aswellasUSD5,000totheMake-A-Wishfoundation,whichprovidesfulfillmentoflastwishes,suchastripstoDisneylandormeetingareveredfootballstar,forterminallyillchildren.

InlightofHurricaneDorianwhichstrucktheBahamasinSeptember2019,ResortsWorldLasVegasraisedoverUSD2,300dollarstowardtheBiminiBahamashurricanerelief fund,withtheparticipationofnumerousResortsWorldLasVegasemployees. ThecontributionswerematchedbyResortsWorldLasVegasforatotalcontributionofmorethanUSD4,600.

resorts world Las vegas

Volunteers of Resorts World Las Vegas served at Catholic Charities to help the needy

PT Lestari Banten Energi (Banten power plant) provided financial support to Yayasan Panji Khulafaur Rosyidin Banten

Genting Energy provided educational support by sponsoring achievement awards to Primary School and SecondarySchool students at Salira Village. Funding to aid in the repair of the facilities of Kindergarten Bina Darma was alsoprovided.

schools

• geNtiNg siNgApOre LiMiteD

• geNtiNg MALAYsiA BerhAD

• geNtiNg pLANtAtiONs BerhAD

pArt 2sustAiNABiLitY

suMMArY



geNtiNg siNgApOre LiMiteD sustAiNABiLitY suMMArY


Genting Singapore is a renowned worldwide brand leader in sustainable integrated resort development, widely recognised for its award-winning flagship project ResortsWorld Sentosa.Genting Singapore is one of the largestcompaniesinSingaporelistedontheMainboardofSingaporeExchangeSecuritiesTradingLimited,andaconstituentstockoftheFinancialTimesStockExchange(“FTSE”)StraitsTimesIndex,MSCISingaporeFreeIndex,nikkeiAsia300InvestableIndex,andtheiEdgeSingaporeESGLeadersIndex.Throughitscommitmenttosustainabledevelopmentandpractices,GentingSingaporeaimstodevelopworld-classintegratedresortsthattransformdestinations,createjobsandre-investinlocaleconomies.

ABOut resOrts wOrLD seNtOsA

uNiQue, wOrLD CLAss AttrACtiONsMeaningful,memorableexperiencesaboundat

ResortsWorldSentosa’sattractions: UniversalStudiosSingapore(USS),S.E.A.Aquarium(SEAA),AdventureCoveWaterpark(ACW),DolphinIslandandTheMaritimeExperientialMuseum.

A gALAXY OF eNtertAiNMeNt OptiONsAworldofentertainmentawaitswithawidevariety

ofstar-studdedshowsfromvisitingconcerts tocelebrityperformancesandmore.

A gAMiNg CLAss OF its OwNResortsWorldSentosaoffersa15,000m2

gamingarenawithacommitmenttoresponsibleentertainmentandaqualityguestexperience.

AwArD-wiNNiNg iNtegrAteD resOrtResortsWorldSentosa–anditssevenhotels–hasbeennamed“BestIntegratedResort”

fornineconsecutiveyearssince2011attheTTGTravelAwardswhichrecognises thebestofAsia-Pacific’stravelindustry.

wOrLD CLAss veNue FOr MeetiNgs AND eveNtsAworld-classvenueofferinghotels,dining,attractionsandexceptionaleventspecialists, ResortsWorldSentosa’ssprawlingfacilities aresuretoprovidephenomenalexperiences

forgroupsbigandsmall.

viBrANt retAiL & LiFestYLe OFFeriNgs Choosefromadiversemixofretailoptions,fromluxurygoods,fashion,lifestyle,andfamily-friendly

productsandservices.

gAstrONOMiC hAveN LiKe NONe OtherGourmandscanfeastonaward-winning

cuisinefromChinesetoJapanese, Mediterranean-CaliforniantoItalianbycelebrity

chefsatthisepicureandiningdestination.

ABOut geNtiNg siNgApOre

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sustAiNABiLitY suMMArYgeNtiNg siNgApOre LiMiteD


sustAiNABiLitY 21 strAtegY

For the last four years, Sustainability21 has been built on the four pillars ofMarketplace, People, Community andEnvironment.Thisyear,wehaveaddedthefifthpillar:Customer.Thefivepillarsunderpinthemanagementapproachindevelopingpoliciesandpractices,settingperformancetargetsandactionplanstoaddresskeyEnvironment,SocialandGovernance(“ESG”)factors.Thegoalistocreatesustainablevalueforallstakeholders.

Genting Singapore’s sustainability efforts are also aligned with its national and international interests such as theSustainableSingaporeBlueprintandUnSustainableDevelopmentGoals.

MAteriALitY AssessMeNt

To sharpen its focus on the ESG issues that are most pertinent, Genting Singapore identified 21 material topicsunderthefivepillarsofSustainability21.ThesematerialmattersarereviewedannuallybytheSustainabilityWorkingCommitteeandSustainabilitySteeringCommitteefortheircontinuedrelevanceandagainstcurrentglobalandlocaltrendsandemergingregulatorydevelopment.Thesetopicsalsotakeintoaccountexternalstakeholders’concerns/interestscollectedfromengagementchannelsembeddedinGentingSingapore’sdailyoperations.In2019,itsfocusencompassestheseareas:

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genting singapore’s sustainability Focus

DesCriptiON MAteriAL tOpiCs

MArKetpLACe

Doing good Business

ResortsWorldSentosaisasociallyresponsiblecorporatecitizenthatdrivesstakeholdervalueandsupportssocialgood.

• ProcurementPractices• EconomicPerformance• MarketPresence• Anti-Corruption• Anti-CompetitiveBehaviour• SocioeconomicCompliance• EnvironmentalCompliance

eNvirONMeNt

environmental stewardship

ResortsWorldSentosaiscommittedtosustainabilityandenvironmentalconservationinallitspractices.

• EffluentsandWaste• Energy• Emissions• Water• Biodiversity

peOpLe

putting our people First

ResortsWorldSentosaisafairandforward-lookingemployerthatcaresforanddevelopsthetalentsofitsstaff.

• Employment• non-Discrimination• TrainingandEducation• OccupationalHealthandSafety• ForcedorCompulsoryLabour

COMMuNitY

in service to Communities

ResortsWorldSentosaservesthecommunityitoperatesinthroughgivingbackandencouragingvolunteerismtopositivelyimpact theneedyandunderprivileged.

• Localcommunities

CustOMers

the heart of what we Do

ResortsWorldSentosaisdedicatedtocreatingrewarding,memorable,highqualityandsafeconsumerexperiences.

• CustomerHealthandSafety• MarketingandServiceLabelling• CustomerPrivacy


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sustAiNABiLitY highLights 2019MArKetpLACe

billion million

sgD2.5

revenue

sgD497.7

employee wages and Benefits

billionsgD1.7

total Operating Cost

million

sgD434.5

payments to providersof Capital

eNvirONMeNt

5.07mil kwh of energy saved powering 1,193 units of 4-room housing and Development Board flats for an entire year

Cumulative water savings of

1.26 million m3

as of 2019

protecting 56 endangered freshwater and marine species that are listed on the Convention on international trade in endangered species (Cites) Appendix i and ii lists

Biodiversitywaste

energy water

9%reduction in waste sent for incineration

24%of waste produced recycled

eliminated single-use plastic bottles

resulting in 130 tonnes of waste reduction.

Collaborated with singapore power Mobility to introduce 7 electric vehicle fast chargers across three locations and since their installations in september 2019, they have been used over 500 times.

Five beach, reef and kayak clean-ups were held which garnered the participation of 206 members of the public and rws employees. in total, over 500kg of trash from singapore’s shorelines was collected.

Food wastereducing food waste with grinders and bio-digesters

that convert 95% of food waste into liquid, saving 72,000 plastic trash bags per year(Equivalent to 5.3 tonnesof plastic reductionper year acrossGenting Singapore’sMICE activities alone)

17 smart Bins have been deployed to reduce the frequency of trash

clearing by 25%

Our solar photovoltaic panels span some 4,500 m2 in total and generated

about 671,104 kwh of energy in 2019, sufficient to power about 158 housing and Development Board 4-room flats for an entire year.

rws’ conservation arm reached

out over 7,000 people across 14 events.


COMMuNitY

sustAiNABiLitY highLights 2019 (CONt’D)

peOpLe

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72.5%of our team members are singaporeans and permanent residents

welcomed

1,011new team members

turnover rate of

16%59.7% Male employees

40.3% Female employees

34%reduction relating to total lost day incidents

Over

79%customer satisfaction results across resorts world sentosa

25.7 hours on average of training hours

More than

71,000people impacted

Contributed to and supported with over

sgD6.7millionin cash and in-kind donations

Clocked

7,720 Man hoursin volunteerismthrough rws Cares

ZerO fatalities or injuries due to work-related ill health

ZerO reported grievances on labour practices and human rights

Achieved highest score in rg Check accreditation in December 2019 amongst more than 150 venue accreditations and reaccreditations.


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AwArDs & ACCOLADes

geNtiNg siNgApOre

Resorts World Sentosa Best Integrated Resort – 9th consecutive year

(TTG Travel Awards 2019)

Best Integrated Resort - Asia Pacific Award –5th consecutive year


Asia’s Leading Theme Park Resort(World Travel Awards 2019)

Best Meetings/Incentives Organiser Award(Singapore Tourism Awards 2019)

Best Corporate MICE Venue (Gold Winner)(HRM Asia Readers’ Choice Awards 2019)

Best Venue: Conventions/Exhibitions/Festivals – Gold for Amway India Incentive Movement 2018Best Venue: Conferences/Meetings/Seminars –

Bronze for IBM Cloud Fast Start Conference, Samsung Forum 2019, Skift Forum Asia 2019


Top Achievement Award (MNC)(SPA Awards 2019 by Singapore Packaging Agreement)

Corporate: Platinum Award(HCS Lifelong Learning Award 2019)

Community Partnership Excellence Award(People’s Association Community Spirit Awards 2019)

Tourist Attraction – Best Website(11th TravelMole Asia Pacific Awards 2019)

NS Advocate Award for Large Companies(Total Defence Awards 2019)

Multi-purpose Cage Trolley for Venue Set-up(Workplace Safety and Health Innovation Awards 2019)

Universal Studios SingaporeBest Theme Park – 4th consecutive year


No. 1 Amusement Park in Asia – 6th consecutive year(TripAdvisor Travellers’ Choice 2019)

Best Theme Attraction (Singapore)(TripZilla Excellence Awards 2019)

Best Event by an In-house Team – Gold for Universal Studios Singapore’s Halloween Horror Nights 8


Battlestar Galactica Road Wheels Condition Monitoring System

(Workplace Safety and Health Innovation Awards 2019)

Adventure Cove WaterparkTop 10 Water Parks in Asia – 5th consecutive year

(TripAdvisor Travellers’ Choice 2019)

table65One Michelin Star

(Michelin Guide Singapore 2019)

Forest 森Hall of Fame

(Singapore Tatler Best Restaurants Guide 2019/20)

ESPABest Luxury Hammam Experience – South East Asia

Best Luxury Resort Spa – Singapore(World Luxury Spa Awards 2019)

geNtiNg MALAYsiA BerhAD sustAiNABiLitY suMMArY



AmemberoftheGentingGroup,GentingMalaysiawasincorporatedin1980andsubsequentlylistedonBursaMalaysia’sMainMarketin1989.GentingMalaysiaenvisionstobetheleadingintegratedresortoperatorintheworld.

GentingMalaysia’sbusinessoperationsareprimarily located inMalaysia, theUnitedKingdom, theUnitedStatesofAmericaandtheBahamas,withover20,000employees.Its2019SustainabilityReportprovidesaholisticviewofitssustainabilitypracticethroughoutitsoperations.

GentingMalaysiaisheadquarteredinWismaGentinginKualaLumpur,Malaysia.

InMalaysia,GentingMalaysiaownsthreeoperationsnamelyResortsWorldGenting,ResortsWorldKijalandResortsWorldLangkawi.TheGrouphasmorethan40casinosintheUnitedKingdom(“GentingUK”),includingResortsWorldBirmingham,thefirstintegratedresortintheUnitedKingdom.GentingUKalsooperatesCrockfordsCairo,anexclusivecasinosituatedinsideThenileRitz-CarltonHotelinCairo,Egypt.Inaddition,theGroupownsResortsWorldCasinonewYorkCityintheUS(“GentingUS”)aswellasResortsWorldBiminiintheBahamas.

ResortsWorldGentingisapremierintegratedfamilyleisureandentertainmentresortsituatedatthepeakofGentingHighlandsinMalaysia.Oneofthecountry’smostpopulardestinations,ResortsWorldGentingwelcomed28.7millionvisitors in 2019whileGentingUK andGentingUS (including ResortsWorld Bimini) attracted over 4.0million and 8.4millionvisitorsrespectively.

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sustAiNABiLitY suMMArYgeNtiNg MALAYsiA BerhAD

ABOut geNtiNg MALAYsiA


Our sustainability Logo & tagline

“As a responsible company, we strive to achieve the highest levels of sustainability in everything that we do, from looking after our employees and customers, to contributing towards the economic prosperity of our local community and protecting the environment.

To promote our sustainability programme, we have crafted this logo to reflect that we are cultivating a generation that will make a difference towards sustainable development in the present and the future.”

genting Malaysia’s sustainability policy statement

AsagloballeaderintheLeisureandHospitalityindustry,GentingMalaysiaaimstoprovideworld-classservicesandentertainmentinasafe,responsibleandsustainableenvironment.

GentingMalaysia’smissionasaresponsiblecorporatecitizenistoensurehighstandardsofgovernanceacrossitsentireoperationtopromoteresponsiblebusinesspractices,manageenvironmentalimpactsandmeetthesocialneedsofthecommunityandnations.

Towardsthisend,westrivetoachievethefollowing:

COMMuNitY CAre

Toimprovethe

qualityoflife

andenrichthe

communitiesthat

wedoourbusiness

inthroughmonetary

contributionsand

humanitarianefforts.

Tosupportthe

underprivileged

communities

includingcharities,

welfarehomesand

disabledgroups.

Tosupportthe

developmentand

promotionofsports

soastopromotea

healthylifestyleand

fosterties.

CustOMerOrieNtAtiON

Toengageour

employeesto

deliverservice

excellence.

Tobeour

customers’

preferredresort

byprovidingan

enjoyableand

memorable

experience.

Todeliverour

productsand

servicesina

responsible

mannertoour

customers.

eCONOMiC

COrpOrAtegOverNANCe

Toundertakesustainableandresponsiblebusinesspracticesthroughintegrity,goodbusinessethicsandexemplarybusinessconducts.

Tocomplywithrelevantbusinessrules,regulationsandguidelines.

Toengagestakeholdersinaresponsible,fairandreasonablemanner.

wOrKpLACe OF ChOiCe

Tocreatea

conduciveand

well-balanced

workplacewith

emphasisonhealth,

safetyandwellbeing

ofemployees.

Toattractand

retaintalents

byprovidingan

environmentwhere

ouremployeeshave

theopportunityto

grow.

Toimprove

competencies

throughtraining,

learningand

development.

Torecogniseand

rewardoutstanding

performance.

Toundertake

responsible

sustainability

practicestomitigate

thedirectand

indirect

environmental

impactsofour

developmentsand

operations.

Tobecommittedin

usingourresources

wisely,thereby

ensuringprotection

andconservation

ofthenatural

environment.

eNvirONMeNtAL stewArDship

eNvirONMeNt sOCiAL

The entities that are included in GentingMalaysia’s consolidated financial statements, equivalent documents andSustainabilityReportareatthefollowingregions:Malaysia,theUnitedKingdom,theUnitedStatesofAmericaandtheBahamas.

ThisSustainabilitySummaryhighlightsthekeysustainabilityperformanceofGentingMalaysia.Forthesustainabilityreporting of overall operations, please refer to Genting Malaysia’s Sustainability Report 2019 at http://www.gentingmalaysia.com/sustainability/sustainability-reports/

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Our sustAiNABiLitY ApprOACh


TheGentingMalaysiaBerhadStakeholders’Survey2019wasconductedinthethirdquarterof2019.Therespondentswereaskedtoratetheimportancetheyplacedon20economic,environmentalandsocialissues.

A total of 1,780 complete responses were obtained from stakeholders. The same survey was completed by ninemembersoftheBoardand10seniormanagers,whoseresponseswereusedtorepresentGentingMalaysia.Theresultsoftheanalysiswerethenusedtodevelopamaterialitymatrixaspresentedbelow.

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MAteriALitY MAtriX

Legend : Economic Environment Social

Impo

rtan

ce to

Sta

keho

lder

s

Relevance to Genting Malaysia

Customer safety and security

Cyber security and data privacy

Customer satisfaction

Occupational safety and health

Employee wellness, engagementand satisfaction

Management/employeecommunication Procurement practices

E�uents and wasteEmployee bene�ts

Nation-building Talent management

Water management

Economic performance

Corporate governanceNon-discrimination and

diversity

footprintEnergy e�ciency and carbon

Responsible gamingCommunity investment

Biodiversity protection

Regulatory compliance

Influ

enti

alM

ost I

nflue

ntia

l

Most SignificantSignificant

Materiality Matrix


sustAiNABiLitY highLights 2019eCONOMiC perFOrMANCe

Coreoperationsremainedstrongin2019despiteachallengingenvironment.GentingMalaysiacontinuedtopositivelyaffecttheeconomicconditionsofmarketsservedanditslocal,regionalandglobalstakeholders.Theopportunitiesandgrowthpotentialoftheleisureandhospitalityindustryremainoptimistic.

pArt 2


Attracted over

41 millionvisitors worldwide.An increase in 3 million visitors comparedto 2018

Over

RM1.2 billion total monetary value spenton procument of products and services from local suppliers.[ResortsWorldGenting(RWG)]

total revenue

RM5.5 billion

total Operating Cost

total tax Contribution

FTSE4Good Index Seriesgenting Malaysia Berhad – Certificate of Membership

RM10.4 billion(2018:RM9.9billion)


(2018:RM4.7billion)

(2018:38millionvisitors)

RM1.5 billion

total payments to Capital providers

(2018:RM1.4billion)

total employee wages & benefits


note:Unlessspecifiedotherwise,informationpresentedintheSustainabilitySummaryrepresentsGentingMalaysiaBerhadasaGroup.


pArt 2




eNvirONMeNtAL perFOrMANCe

GentingMalaysiacontinuedadoptingpreventivemeasurestoconservetheenvironment,reducepollutionandcombatclimatechange.Significantamountsofenergy,carbonemissionsandresourceshavebeensavedthroughaseriesofmeaningfulinitiatives.GentingMalaysia’sexemplaryprotectionofGentingHighlandsensuresitsfloraandfaunacanbeenjoyedforgenerationstocome.

energy savings of

30.43 TJwhich is equivalent to approximately rM3.1 millionin cost savings

94%of virgin rainforestin rwg remains intact

reduction of carbon footprint(2018:0.435mmtCDE*)

5,831 treesplanted absorbing carbon dioxide released by a car driven around the earth 44 times

employees have collected

6.95 tonnes of recycling waste at the rwg residential Complex

100% of plastic straws phased out in genting Malaysia’s food and beverage outlets in rwg. All food boxes replaced with biodegradable and compostable food containers in those outlets.

Over 600 employees registered with genting green generation (g3)volunteer programme (Malaysia)

(*millionmetrictonnesofcarbondioxideequivalents)

rwg’s non-revenue water (Nrw) is only

3.3% compared to the national average of 35%

0.434 mmtCDE*


pArt 2


sOCiAL perFOrMANCe

GentingMalaysiacontinuedtobuildstrongrelationshipswithpeopletounderstandtheirprioritiessothatexcellentcustomerservicecouldbeprovided.Employeesenjoyedarangeofcareerdevelopmentopportunitiesinasafeanddynamicworkplacewhilelocalcommunitiesalsobenefittedfromsignificantmonetarycontributionsandcharitableprogrammesin2019.



5.5% reduction in occupational accidents in Malaysia from 2018

Created jobs for over

20,000employees worldwide

RM13.2 million total investment in employee training in Malaysia and uK

Over RM6 million worth of community investment benefitting a total of 103 organisations

(2018:Over21,000employeesworldwide) (2019:86versus2018:91)

(2018:RM8.2million)

Over 43,000people benefitted

from its philanthropy efforts

Zero reportedcases of occupational fatalities involving our employees since 2016

Zero fatalities on genting Malaysia’s roads and the accident rate is reducing annually

Zeroreportedincident of discrimination

100%of employees received regularperformance and career development review


Genting Malaysia BerhadFinalist

(PwC Malaysia’s Building Trust Award 2019 by PricewaterhouseCoopers Malaysia)

Crockfords HotelFive-Star Award

(2019 Forbes Travel Guide Star Ratings by Forbes Travel Guide)

Genting UKHead of AML/MLRO or AML Team of the Year Award

(Global Regulatory Awards by Gambling Compliance Global Regulatory Awards)

GamCare’s Safer Gambling Standard (Advanced Level 3)(Safer Gambling Standard Great Britain)

Resorts World BiminiSilver Awards “Hospitality – Overall Casino/Resort”(2019 Magellan Awards by Travels Weekly Magazine)

geNtiNg MALAYsiA

pArt 2


AwArDs & ACCOLADes

Baha sanctuary at genting tanjung estate, sabah

geNtiNg pLANtAtiONs BerhAD sustAiNABiLitY suMMArY


Genting Plantations has a landbank of about 242,800 hectares, comprising 64,600 hectares in Malaysia and 178,200 hectares (including the Plasma schemes) in Indonesia. It owns seven oil mills in Malaysia and four inIndonesiawithatotalmillingcapacityof580metrictonnes(“mt”)offreshfruitbunches(“FFB”)processedperhour. Since commencing operations in 1980, Genting Plantations has ventured into themanufacturing of downstream palm-basedproducts,propertydevelopmentandbiotechnology.

geNtiNg pLANtAtiONs’ FOur-piLLAreD sustAiNABiLitY AgeNDA

GentingPlantations’SustainabilityReportisavailablefordownloadfromwww.gentingplantations.com/sustainability

sustAiNABiLitY stAteMeNt

Genting Plantations aspires to achieve a balanced integration of ethical, social, environmental and economicconsiderationsinthewayitconductsitsbusinessestocreatesustainablelong-termvalueforstakeholders.

Genting Plantations is fully cognisant that it is imperative for businesses to forge mutually-desirable outcomesfoundedonsharedvaluesforitsstakeholders,andseekstopayasmuchheedtocontinuouslyraisingthesustainabilityperformancetomeetitscommercialgoals.

Hence, Genting Plantations is always guided by the core commitments of its four-pillared sustainability agenda,encompassingEnvironment,Community,WorkplaceandMarketplace.

eNvirONMeNt

• To practise responsible stewardship of theenvironmentgiventhatourbusinessiscloselyrelatedtonature

• To strive to adhere to the principles ofsustainable development for the benefit ofcurrentandfuturegenerations

wOrKpLACe

Asourpeopleisourmostimportantasset,westrive

• To create a conducive and balancedworkingenvironment encircling goodpractices, safetyandwell-beingofemployees

• To attract and retain talent, and nurture ouremployees toenable themto realise their fullpotential

• Toremunerateemployeescommensuratingtotheiracademicandworkachievements

• To provide continuous development throughtrainingandfurtheracademiclearning

COMMuNitY

• To build mutually beneficial relationship withthe communitieswherewe operate andwithsocietyatlargethroughactiveengagement

• Toenrichthecommunitieswhereweoperate

MArKetpLACe

• Toconductourbusinesswithhonesty,integrityandacommitmenttoexcellence

• Topersonifyexemplarycorporategovernanceandtransparentbusinessconduct

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sustAiNABiLitY suMMArYgeNtiNg pLANtAtiONs BerhAD

ABOut geNtiNg pLANtAtiONs BerhAD


genting plantations’ sustainability policy

“We shall endeavour to harmonise our operations and business growthwith the principles and criteria thatdefinessustainability.Ourcommitmenttosustainabledevelopmentistoensurethatdecisionsmadetodayshallbebeneficialforboththepresentandfuturegenerations.”

Weshall:

Ensurethatallouroperationsaremanagedefficientlywiththehighestpossibleleveloftransparency,integrityandaccountability;

Ensurethatallouroperationscomplywithallapplicablelegalrequirements;

Recognisethatallconflictsandnegotiationswithourstakeholdersshallpreferablybeconductedinafree,priorandinformedmanner;

Continuetoinvestinanddevelopourhumancapital;

Institute systematic development and training programmes to develop highly skilled and competentemployees;

Provideasafeandhealthyenvironmentforallouremployees,contractors,suppliersandvisitors;

Strivetoachievelong-termeconomicandfinancialviability;

Adopteffectiveandpracticalbestmanagementpracticesinallouroperations;

Implementgoodagriculturalpractices,goodmanufacturingprocessesandpreventivemeasurestoavoidanyadverseimpacttotheenvironmentandecosystemwithinandaroundouroperations;

Strivetoconserveandprotectanyvaluablenaturalresourcesandbiodiversitywithinourlandholdings;and

Advocatelocalcommunitydevelopmentthroughsocialandeducationalinitiatives.

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MAteriALitY ANALYsis

GentingPlantations’materialityanalysiswasdonebyseekingfeedbackfromitseightkeystakeholdergroupsin2019 to identify thematerial topics,whichwere also determined basedon evaluationof previous internal and externalreports,comparativeanalysisofpeers,GlobalReportingInitiativeandUnitednationsSustainableDevelopmentGoals.

AligningwithGentingPlantations’businessstrategywhileguidedbytheGentingCoreValuesanditsVision,CodeofConductandEthicsandfour-pillaredsustainabilityagenda,thesematerialtopicsreportedrepresentthetopicshighlysignificanttostakeholdersandbusinessofGentingPlantations.

impacts & Boundaries to stakeholders

Four-pillared sustainability

Agenda

Material topics

DefinitionOur

workforceshareholders & investors

government, trade

Associations & industry

Bodies

suppliers & Contractors

Customerssmallholders

& plasma schemes

Local Communities

NgO’s

Marketplace

ResponsibleBusiness

Createsharedvaluesforthebenefitofthecompany,andallrelevantstakeholders,Group’sWorkforce,

Group’sShareholders

ResponsibleSupplyChain

Advocateandmaintainsustainableprinciplesinourentirevaluechain

workplace

ResponsibleEmployer

Enablecurrentandpotentialmembersoftheworkforcetoreceivefair

treatmentanddeveloptheirtalent,achievepersonalandprofessional

growththusenablinglong-termandsustainablegrowthofthebusiness

OccupationalSafety&Health

Maintainasafeandhealthyenvironmentatallourpremisesandprovidethebestavailabletrainingandtoolstoenableourworkforcetofeelsafeandsecureintheirworkplace

Community

HumanRights

Respecthumanrightsandensure allrelevantbusinessdecisionsmade arenotdetrimentaltothewellbeing

ofallstakeholders

CommunityDevelopment

Engageandprovidemeaningfulcontributionstothecommunity

andsocietyatlarge

environment

ConservationofFlora&Fauna

Conserveandenhancebiodiversity intheGroup’soperationalsites. Supportworthwhileconservationinitiativesincollaborationwith governments,industryand

civilsocieties

Fire

Promotezeroburningpracticestolocalstakeholderswhileensuring

safeguardsareinplacetoaddressriskoffiresatallouroperatingunits

Greenhouse GasEmissions

Monitorandworktowardsminimisingcarbonemissions

ResourceManagement

Focusonefficientuseofresources inouroperations

Waste&Byproduct

Management

Ensurewasteandeffluentsare properlymanagedandutilised


pArt 2


sustAiNABiLitY highLights 2019

19,281 hectares of high Conservation value Areas

~13%reduction in greenhouse gas emissions compared to 2016 (base year)

1.2 million Mt of biomass was recycled (equivalent to ~55% of FFB produced)

1.13 MegaLitres per 1,000 Mt FFB5.36 MegaLitres per 1,000 Mt Crude palm Oil0.25 MegaLitres per 1,000 Mt Downstream products

242 MegaJoule per Mt FFB508 MegaJoule per Mt Crude palm Oil335 MegaJoule per Mt Downstream products

water intensity energy intensity

MspO Certificationfor all Malaysian estates, all 7 Malaysian palm oil mills and their supply bases, 2 biodiesel plants and 1 refinery

ispO certificationfor 2 indonesian estates, and 1 indonesian oil mill and its supply base

rspO Certificationfor 19 estates, 7 palm oil mills and their supply bases, 1 biodiesel plant and 1 refinery

isCC Certificationfor all Malaysian estates, all 7 Malaysian oil mills and their supply base, 2 biodiesel plants and 1 refinery

rM130.4 million net profit in 2019

rM9.5 billiontotal Market Capitalisation

Quantityof productsFresh Fruit Bunches – 2.19 million Mt (up 5% compared to 2018)

Crude palm Oil – 0.53 million Mt (up 6% compared to 2018)

refined products – 0.47 million Mt (up to 41% compared to 2018)

Biodiesel & Crude glycerine – 0.19 million Mt (up to 85% compared to 2018)

(31December2019)

MArKetpLACe

eNvirONMeNt


wOrKpLACe

COMMuNitY

24,184workforce

20% women employed

15,854 hectares allocated to date for plasma schemes

turnover rate:

14.2%

hiring rate:

12.7%

5.3

11 scholarsof geNp-tan sri (Dr) Lim goh tong endowment Fund

35 internships offered

3 Fatalitiesin indonesian Operations

recordable work related injury rate

injuries per one millionman-hours worked

11%women in Board of Directors

18%women in management

rM2.9 millionCommunity investment

10 humana schools

4 vernacular schools (sekolah Jenis Kebangsaan - tamil)

6 Continuous Learning Centres

pArt 2




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gri CONteNt iNDeX

ThisreporthasbeenpreparedinaccordancewithGRIStandards2016:Coreoption.

gri standard Disclosure page number (s)

general Disclosures

GRI102:GeneralDisclosures2016

Organisational profile

102-1 nameoftheorganisation 1

102-2 Activities,brands,products,andservices 7

102-3 Locationofheadquarters 22,28,36,39

102-4 Locationofoperations

7102-5 Ownershipandlegalform

102-6 Marketsserved

102-7 Scaleoftheorganisation 5,7

102-8 Informationonemployeesandotherworkers 36

102-9 Supplychain 15,35

102-10 Significantchangestotheorganisationanditssupplychain none

102-11 PrecautionaryPrincipleorapproach

AnnualReport2019,CorporateGovernanceOverviewStatementandStatementonRiskManagementandInternalControl

102-12 Externalinitiativesnotapplicable

102-13 Membershipsofassociations

strategy

102-14 Statementfrommostseniordecision-maker 3-4

102-15 Keyimpacts,risksandopportunities 3-4,10-19

ethics And integrity

102-16 Values,principles,standardsandnormsofbehaviour33-35

102-17 Mechanismsforadviceandconcernsaboutethics

governance

102-18 GovernanceStructure

12-13102-19 Delegatingauthority

102-20Executive-levelresponsibilityforeconomic,environmentalandsocialtopics

102-21Consultingstakeholdersoneconomic,environmentalandsocialtopics

14-15

102-22Compositionofthehighestgovernancebodyanditscommittee

AnnualReport2019

102-23 Chairofthehighestgovernancebody

102-24 nominatingandselectingthehighestgovernancebody

102-25 Conflictsofinterest

102-26Roleofhighestgovernancebodyinsettingpurpose,values,andstrategy

102-27 Collectiveknowledgeofhighestgovernancebody

102-28 Evaluatingthehighestgovernancebody’sperformance

102-29Identifyingandmanagingeconomic,environmental,andsocialimpacts

16-19



general Disclosures

GRI102:GeneralDisclosures2016

governance (CONt’D)

102-30 Effectivenessofriskmanagementprocesses 12-13

102-31 Reviewofeconomic,environmentalandsocialtopics 16-19

102-32 Highestgovernancebody’sroleinsustainabilityreporting12-13

102-33 Communicatingcriticalconcerns

102-34 natureandtotalnumberofcriticalconcerns

AnnualReport2019

102-35 Remunerationpolicies

102-36 Processfordeterminingremuneration

102-37 Stakeholders’involvementinremuneration

102-38 Annualtotalcompensationratio

102-39 Percentageincreaseinannualtotalcompensationratio

stakeholder engagement

102-40 Listofstakeholdergroups 14-15

102-41 Collectivebargainingagreements notapplicable

102-42 Identifyingandselectingstakeholders

14-15102-43 Approachtostakeholderengagement

102-44 Keytopicsandconcernsraised

reporting practice

102-45 Entitiesincludedintheconsolidatedfinancialstatements 7

102-46 DefiningreportcontentandtopicBoundaries 1-2,11

102-47 Listofmaterialtopics 16-19

102-48 Restatementsofinformation 20-32,36-42

102-49 Changesinreporting 11,16-19

102-50 Reportingperiod

1-2

102-51 Dateofmostrecentreport

102-52 Reportingcycle

102-53 Contactpointforquestionsregardingthereport

102-54 ClaimsofreportinginaccordancewiththeGRIStandards

102-55 GRIContentIndex 69-74

102-56 ExternalAssuranceTobeappliedinthefuture

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Material topics

gri 200: economic standard series

economic performance

GRI103:ManagementApproach2016

103-1 ExplanationofthematerialtopicanditsBoundary

20103-2 Themanagementapproachanditscomponents

103-3 Evaluationofthemanagementapproach

GRI201:EconomicPerformance2016

201-1 Directeconomicvaluegeneratedanddistributed 20-21,23-25

201-2Financialimplicationsandotherrisksandopportunitiesduetoclimatechange

22,28-32

201-3 Definedbenefitplanobligationsandotherretirementplans 38

201-4 Financialassistancereceivedfromgovernment

AnnualReport2019,GovernmentGrant

Market presence





GRI202:MarketPresence2016

202-1Ratiosofstandardentrylevelwagebygendercomparedtolocalminimumwage

notapplicable

202-2Proportionofseniormanagementhiredfromlocalcommunity

37-38

indirect economic impacts



43-46



GRI203:IndirectEconomicImpacts2016

203-1 Infrastructureinvestmentsandservicessupported

203-2 Significantindirecteconomicimpacts

Anti-corruption



33-35



GRI205: Anti-corruption2016

205-1 Operationsassessedforrisksrelatedtocorruption

205-2Communicationandtrainingaboutanti-corruptionpoliciesandprocedures

205-3 Confirmedincidentsofcorruptionandactionstaken

gri 300: environmental standard series

Materials



27-32



GRI301:Materials2016

301-1 Materialsusedbyweightorvolume

301-2 Recycledinputmaterialsused

301-3 Reclaimedproductsandtheirpackagingmaterials notapplicable

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Material topics


energy





GRI302:Energy2016

302-1 Energyconsumptionwithintheorganisationnotapplicable

302-2 Energyconsumptionoutsidetheorganisation

302-3 Energyintensity22,28-30

302-4 Reductionofenergyconsumption

water



28,32103-2 Themanagementapproachanditscomponents


GRI303:Water2016

303-1 Waterwithdrawalbysource notapplicable

303-2 Watersourcessignificantlyaffectedbywithdrawalofwater none

303-3 Waterrecycledandreused 32,51,59,66

Biodiversity



28,51,59,66



GRI304:Biodiversity2016

304-1Operationalsitesowned,leased,managedinoradjacentto,protectedareasandareasofhighbiodiversityvalueoutsideprotectedareas

304-2Significantimpactsofactivities,productsandservicesonbiodiversity

304-3 Habitatsprotectedorrestored

304-4IUCnRedListspeciesandnationalconversationlistspecieswithhabitatsinareasaffectedbyoperations

emissions



28,30-31



GRI305:Emissions2016

305-1 Direct(Scope1)GHGemissions

305-2 Energyindirect(Scope2)GHGemissions

305-3 Otherindirect(Scope3)GHGemissions

305-4 GHGemissionsintensity

305-5 ReductionofGHGemissions

305-6 Emissionsofozone-depletingsubstances(ODS)

305-7nitorgenoxides(nO

x),sulphuroxides(SO

x),andother

significantairemissions

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Material topics


effluents and waste





GRI306:EffluentsandWaste2016

306-1 Waterdischargebyquantityanddestination32

306-2 Wastebytypeanddisposalmethod

306-3 Significantspills none

306-4 Transportofhazardouswaste 32

306-5 Waterbodiesaffectedbywaterdischargesand/orrunoff none

environmental Compliance



27-28103-2 Themanagementapproachanditscomponents


GRI307:EnvironmentalCompliance2016

307-1 non-compliancewithenvironmentallawsandregulations

supplier environmental Assessment



35



GRI308:SupplierEnvironmentalAssessment

308-1newsuppliersthatwerescreenedusingenvironmentalcriteria

gri 400: social standard series

employment





GRI401:Employment2016

401-1 newemployeehiresandemployeeturnover 36-39

401-2Benefitsprovidedtofull-timeemployeesthatarenotprovidedtotemporaryorpart-timeemployees 38

401-3 Parentalleave

Occupational health and safety



39-41



GRI403:OccupationalHealthandSafety2016

403-1Workersrepresentationinformaljointmanagement-workerhealthandsafetycommittees

403-2Typeofinjuryandratesofinjury,occupationaldiseases,lostdaysandabsenteeism,andtotalnumberofwork-relatedfatalities

403-3Workerswithhighincidenceofhighriskofdiseasesrelatedtotheiroccupation

403-4Healthandsafetytopicscoveredinformalagreementswithtradeunions


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Material topics

gri 400: social standard series

training and education



41



GRI404:TrainingandEducation2016

404-1 Averagehoursoftrainingperyearperemployee

404-2Programsforupgradingemployeeskillsandtransitionassistanceprograms

404-3Percentageofemployeesreceivingregularperformanceandcareerdevelopmentreviews

Diversity and equal Opportunity





GRI405:DiversityandEqualOpportunity2016

405-1 Diversityofgovernancebodiesandemployees

Non-discrimination





GRI406:non-discrimination2016

406-1 Incidentsofdiscriminationandcorrectiveactionstaken

Local Communities





GRI413:LocalCommunities2016

413-1Operationswithlocalcommunityengagement,impactassessmentsanddevelopmentprograms


AppeNDiX

gLOssArY

ABBreviAtiON reFereNCe

AGM AnnualGeneralMeeting

CO2

Carbondioxide

CSR Corporatesocialresponsibility

EES Economic,EnvironmentandSocialTopics

FFb Freshfruitbunches

GhG Greenhousegas

GRI GlobalReportingInitiative

GWh Gigawatthour

IP Intellectualproperty

It Informationtechnology

ISCC InternationalSustainabilityandCarbonCertification

ISPO IndonesianSustainablePalmOil

kg Kilogramme

kWh Kilowatthour

m Metre

m2 Squaremetre

m3 Cubicmetre

mmtCDE Millionmetrictonnesofcarbondioxideequivalents

Mt Metrictonnes

MW Megawatt

MWh Megawatthour

NO2

nitrogendioxide

OSh Occupational,SafetyandHealth

R&D Researchanddevelopment

RM RinggitMalaysia

SGD SingaporeDollar

SO2

Sulphurdioxide

TJ Terajoule

USD UnitedStatesDollar

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196801000315 (7916-A)

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