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SUSTAINABLE DEVELOPMENT REPORT 2011
S U S TA I N A B L E D E V E L O P M E N T R E P O R T 2 0 1 1
Sustainable Development report 2011
Contents
1. Risks and Opportunities of Corporate Social Responsibility 1.1. Commitment of the Executive Board1.2. Key Figures and Businesses1.3. Tomorrow - What Professional Challenges for Sustainable Development?1.4. Organisation and Steering of the Sustainable Development Approach1.5. Scope and Methodology used in this Report1.6. ONET Policy1.7. Practices and Actions
2. Economic Performance 2.1. To ensure economic performance 2.2. To be part of the local economic network 2.3. To combine social, technical and environmental skills in orderto provide a responsible range of services2.4. To satisfy our customers
3. Social Equity 3.1. To develop employment while taking diversity into account3.2. To develop skills through training3.3. To promote health and safety
4. Environmental Protection 4.1. To integrate environmental and social criteria into our purchasing policy4.2. To improve control over consumption4.3. To give priority to innovative projects 4.4. Environmental actions from the divisions of activity
5. Corporate Social Responsibility5.1. The contractual stakeholders 5.2. The non-contractual stakeholders
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ONET is committed
The Future Begins Today
Risks and opportunities
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Risks and opportunities
1. Risks and Opportunities of Corporate Social Responsibility
1.1. Commitment of the Executive Board
1.2. Key Figures and Businesses 1.2.1. Key figures 1.2.2. Businesses
1.3. Tomorrow - What Professional Challenges for Sustainable Development?
1.4. Organisation and Steering of the Sustainable Development Approach
1.5. Scope and Methodology used in this Report
1.6. ONET Policy
1.7. Practices and Actions
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Risks and opportunities
The Executive Board
In spite of the difficult economic environment, our Respon-sible Development policy has not been neglected.
We have intensified both our actions and the implementationof these objectives.
We would very much like to thank the teams for their dedication and professionalism.
2012 will be another difficult year, but our economic, socialand environmental commitments will be maintained andstrengthened. They will remain the keystone of our business.
The work undertaken will be continued in order to integrateISO 26000 issues into our business challenges.
The Group will continue to support and respect the principlesof the Global Compact and our commitment to Caring forClimate.
Next year we are preparing to apply Decree No. 2012-557of 24th April 2012 on corporate transparency requirementsfor social and environmental issues.
We are continuing to be committed to The Future BeginsToday.
The Executive Board
Max MASSA
Alain BROUSSEDominique MOUILLOT
Laurent CANTORNE
Holding REINIER
Ever since 2002, I have been involved in sustainable development, not only on a policy level, but also to encourage daily actions. In 2010, I decided to give another, deeper impulse to theO3 project by insisting on the necessity to include Responsible Development issues in our business strategies.
This goal has increasingly led our agencies to develop innovative solutions that help support our customers on thepath of social responsibility.Even beyond environmental issues, human beings are central in our labour-intensive businesses. Diversity, employability, health and safety are the watchwords of ouraction in social matters.
In 2012, we will maintain the same course, and we willcontinue our commitment to uphold the principles of theGlobal Compact.
Elisabeth COQUET-REINIER
Elisabeth COQUET-REINIER
Chair HOLDING REINIERChair of the Sustainable Development
Steering Committee
1. 1.Risks and opportunities
1.1. Commitment of the Executive Board
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Risks and opportunities
European Zone
Asian Zone
Our international sites, commercial presence and partnerships in 2011:
Our colour-coding corresponds to the colours of the divisions
Establishments
Customers
Studies and prospects 2011
Partnerships
1.2. Key Figures and Businesses
1.2.1. Key Figures
Consolidated turnover 2011 (in IFRS norms):
1 435 million eurosTotal staff as of 31st December 2011:
57 888 employees
ONET has 480 establishmentsthroughout its Divisions and Departments
Contributions of the divisions of activity to the consolidatedturnover 2011 (published in paragraph 2.4.1 of the annexto the consolidated accounts IFRS 2011):
ONET PROPRETE-MULTISERVICES: 61,4%ONET TECHNOLOGIES: 16,7%ONET SECURITE: 12,2%AXXIS RESSOURCES: 7,1%PRODIM: 2,6%
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Risks and opportunities
1.2.2. Businesses
A group of diversified services
ONET PROPRETE-MULTISERVICES hasevolved in a difficult context markedby a series of fiscal and socialmeasures that have impacted theoverall balance of its contractssince the end of 2010. Despite theeconomic crisis, its cleaning andassociated services in France andabroad were up nearly 4% on all itsbusiness lines in 2011, a remarkableperformance when compared tothe low levels of growth recordedthroughout Europe. Contribution to consolidated turnoverin 2011: 906 million euros with 47,350employees.
Whether it is projects for decom-missioning nuclear power plants, or engineering and preventivemaintenance works to ensure thereliability of nuclear facilities, ONETTECHNOLOGIES has the skills tocontribute effectively to internatio-nal challenges. This is perceived tobe even more important since theFukushima power plant disasterwhich occurred in March 2011 inJapan.ONET TECHNOLOGIES’ technologicalexpertise, which covers the wholelife cycle of a nuclear facility, haspositioned it as an architect-leadcontractor that ensures global missions, from conception to com-pletion, in France and abroad. Thisadvantage has allowed it yetagain this year, to record a growthof over 9% of its turnover. Contribution to consolidated turnover2011: 246 million euros with 2,471employees.
ONET SECURITE recorded a growthin its turnover of 4% in 2011. Thisperformance was achieved des-pite very strong competition andbudget cuts with our customers.By setting itself apart from the competition by offering a compre-hensive approach to security basedon risk analysis ONET SECURITE hasonce again demonstrated its rele-vance. Contribution to consolidated turnover2011: 179 million euros with 4,539employees.
AXXIS RESSOURCES, which specia-lizes in the business of delegatinghuman resources, has had a difficult year in a changing labourmarket. Its activities of temporaryemployment have been hard hitby the decline in our customers’order books and the various reformsintroduced earlier this year: achange in the Prime Minister, FrançoisFillon’s calculation of tax relief, a change in the calculation of theTerritorial Economic Contribution(TEC), a reform in Borloo’s tax reliefon the home services business anda VAT increase in the same business. Contribution to consolidated turnover2011: 105 million euros with 3,153employees.
PRODIM, specialized in the sale ofcleaning products and equipment,has undertaken a process of enlar-ging its range of services in recentyears.The activity was originally 95% basedon the sale of equipment, whereasnow, customers benefit from a wholerange of products including:
• materials, • hygiene products, • consumables, • personal protective
equipment,• road equipment.
This broadening of the range of services supports the development ofthe company along two strategicbusiness lines: health and roads.Contribution to consolidated turnover2011: 38 million euros with 143 employees.
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Risks and opportunities
1.3. Tomorrow - What professional challenges for sustainable development?
A Group aware of its challenges
Roadmap of challenges impacting ONET tomorrow
RESPONSIBLE
DEVELOPMENT
Growing need for hygiene andcleanliness in a more polluted world
Growing energy needs
Development of precarity and exclusion
Aging and population dependency
New paradigms of employment(globalization, unemployment,
working time, qualifications, obligations, etc.)
Growing needs for keeping society peaceful and safe
From this identification of the major challenges to the Group’s businesses, the analysis of the major impacts has led us to position ourselves in terms of good governance, labour relations andworking conditions, human rights, good business practices, issues relating to our customers and social and environmental commitments in an ISO 26000 approach. This approach supports theGroup’s policy for Responsible Development.
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Risks and opportunities
How to further improve Sustainable Development perfor-mance after 10 years of action?
In 2011, we took another considerable step forwards interms of Sustainable Development. An awareness from theDivisions of Activity leaders and a training of the manage-ment team enabled us to assess the commitments whichneeded to be made by Division in order to place SustainableDevelopment at the heart of our business strategy.
ONET PROPRETE-MULTISERVICES, ONET TECHNOLOGIES andONET SECURITE undertook to check the adequacy of the issues identified and to establish an inventory of theirpractices.
ONET PROPRETE-MULTISERVICES thus formed a workinggroup which, in 2012 will conduct diagnostic work and thedrafting of practical commitments and actions.
ONET TECHNOLOGIES, meanwhile, highlighted the prioritiesof its CSR policy in line with MOD20/20, its developmentplan for 2020.
The context of 2011 was tense from an economic perspective, but the past year has not been marked by a decline in Responsible Development issues. On thecontrary, these issues remain one of the key commit-ments of the both the Divisions’ and the Group’s directors.
Our customers are including increasingly precise criteria in their tenders and their level of standards is increasing with the implementation of assessment tools, such as thecollaborative platform EcoVadis which enables companiesto measure the environmental and social performance oftheir suppliers.
1.4. Organisation and Steering ofthe sustainable developmentapproach
A response to the challenges through the organisation and control of a ResponsibleDevelopment process.
Elisabeth COQUET-REINIER, Chair of HOLDING REINIER andChair of the Supervisory Board, chairs the Steering Committeefor Responsible Development. This committee is represen-tative of all the Group's activities, with the different profilesof Quality, Safety, Environment, Human Resources ... depending on the challenges associated with the differentbusinesses. Laurence Acerbo, Quality & Sustainable Development Director of the Group and member of theExecutive Committee leads the committee. Since 2002,Anne-Sophie CRESPIN-AUGIER has been the SustainableDevelopment Coordinator, her role is to lead and coordi-nate policy and action plans.Since this date, the Quality & Sustainable Developmentmanagement has been answerable to the chair of theGroup’s Executive Board, Max MASSA.
Anne-Sophie CRESPIN-AUGIER
Sustainable Development Coordinator
Set new objectives
Steering committee
Monitor them, assessthem and determine
corrective actions
Define the commitments, objectives and actions to be
implemented
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Risks and opportunities
1.5. Scope and Methodologyused in this Report
The scope of this report covers, unless otherwise indicated,those companies based in France apart from four entities(TELEM TELESURVEILLANCE, TELEM, AXXIS EVENEMENTIEL,AXXIS A DOMICILE and the temporary employment agen-cies of AXXIS RESSOURCES)because their data are notconsolidated into the centralized information system forHuman Resources.
In 2011, there was a significant decrease of entities excluded from the scope of the report.This favourable development is due to the integration ofthe company DSN into the scope of HR Access and alsoby a drop in the number of temporary workers.
The results are those, unless otherwise specified, of the ca-lendar year 2011.
Indicators
The action plans are drawn from The Future Begins Todaypolicy and from the assessment of issues and risks at the operating centres. The indicators enable us to measurethe implementation of the actions. To enable the reader to compare the Groupe ONET report with that of othercompanies, the indicators of the Group are set against theGlobal Reporting Initiative and the Law on New EconomicRegulations (Decree No. 2002-221 of 20th February 2002).
An insert with the acronym GRI/NER flags these indicatorsthroughout the report. For more information on these topics you can visit the website: www.globalreporting.org.
Drafting - Distribution
This report was written by members of the steering committee,coordinated by the Quality-Sustainable Development Management. You can send your questions or commentsto the following address: [email protected] report is sent to all the agencies of the Group and thestaff representatives.It can be viewed / downloaded from the intranet by employees.It is available to stakeholders on the internet:http://www.groupeonet.com
If you wish to make a comment about this report, a webs-pace has been created for this purpose. To access it:http://fr.groupeonet.com/rapportdd
Total n° of staff in the Group
2009 2010 2011
Entities excluded from the scope of the report
7436 7913
13,49% 13,87%
55 13757 028
6495
11,22%
57 888
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Risks and opportunities
Global context
Since 2004, ONET has been encouraging the promotion and defence of Human Rights, employment rights, environmental law and the fight against corruption.Through the Global Compact, a United Nations initiative, ONET is part of a global approach to a more responsible management of companies.
The implementation of the principles is found in different parts of The Future Begins Today report: economic, social, environment and societal.ONET supports the United Nations’ “Caring for Climate” initiative.
Principle 1Support and respect the protection
of internationally proclaimed human rights
Human Rights
Principle 6Eliminate discrimination in respect of employment and occupation
Principle 2Make sure that Group companies as well as subcontractors or suppliers are not complicit
in Human Rights abuses.
Principle 3Uphold the freedom of asociation
and the effective recognition of the right to collective bargaining
Principle 4Eliminate all forms of forced
and compulsory labour
Principle 5Abolish child labour
Principle 10Work against corruption in all its forms
including extortion and bribery
Principle 9Encourage the development
and diffusion of environmentally friendly technologies
Principle 8Promote greater environmental
responsibility
Principle 7Support a precautionary approach
to environmental challenges
Employment Rights
EnvironmentGovernance
The ten principles of the Global Compact
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Risks and opportunities
Normative context
ONET Group’s Impacts regarding ISO 26000
Governance of the organisation
Respect of Human Rights (international development, choice of partner suppliers)
Human Rights
Regional attachment (local economic development)Image/reputation
Social integrationDialogue and collaboration withNGOs and/or non-profit organisations(environmental and social)
Corporate Commitment
Respect commitments madeFair price for our services (balance)Market leader InnovationHeritage company created to last
Questions concerning clients
Corruption Anti-competitive practices
Good businesspractice
Mastering pollution risks (effluents, gases, solids)Direct or indirect exposure to chemical risksGeneral waste volume (packaging, electric & electronic equipment waste ….)Optimisation channels for waste processingSaving natural resourcesProduction of greenhouse gases in business tripsSale of environmentally friendly services, eco-responsible products and materials
Environment
Risks of accidents and work-related illnessPsychosocial risksRisks of unattractiveness in recruitment termsRoad-related risksJob insecurity situationsDiversity DiscriminationIn-company communicationRisks of exposure to ionising radiationDirect or indirect exposure to chemical risksSocial integration (literacy…)
Work relations and conditions
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Risks and opportunities
1.6. ONET Policy
To meet its challenges, including the Global Compact, and within an ISO 26000 approach, ONET has been committed to the path of sustainable development since 2002.
To ensure the economic performance ofthe company, created in 1860
To be part of the local economic network
To combine social, technical and environmental skills in order to
provide a responsible range of services
To satisfy our customers
To develop employment while taking diversity into account
To develop skills through training
To promote employee health and safety
To integrate environmental and social criteria into the purchasing policy
To give priority to innovative projects
To improve control over consumption
To raise awareness about environmental issues
To contribute to sustainable development think tanks
To help change attitudes in this area
Economic performance
Social equity
Environmental protection
Corporate responsibility
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Risks and opportunities
1.7. ONET practices and actions
The commitments and practices are implemented through actions in the different professions and evaluated periodically.
Practices Actions Indicators
To ensure economic performanceCorrelate economic performance, social equity and environmental preservation
Label Horizon p. 19
To integrate the local economic fabric
Contribute to social integration GEIQ p. 23
Act with outside stakeholders by implementing agreements with the AGEFIPH (national organisation for disabled workers) and POLE EMPLOI (national employment agency)
Monitoring the employment of disabled workers p. 40
To satisfy its clientsPromote integrated systems approaches for Quality-Security-Environment
Monitoring certifications p. 27 - 51 – 65
To integrate environmental and social cri-teria into the purchasing policy
Control electrical consumption by reducing consumption and using renewable energy sources
Monitoring electrical consumption p. 58 Proportion of renewable energy p. 58
To give priority to innovative projects
Be involved in preserving water sources and limiting chemical pollutants by implementing techniques and products designed to reduced waterconsumption and by using green-labelled products
Monitoring purchases of microfibre, steam-cleaners, green-labelled products p. 56
Promote the preservation of resources by increasing the proportion of recycled and recyclable stationery
Monitoring consumption of recycled paper p. 56
To improve control over consumption
Improve control of waste and discharge by reducing packaging Monitoring concentrated products. See p. 56
Reduce greenhouse gas emissions by controlling fuel consumption and optimising delivery of products and materials
Monitoring consumption p. 60
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Risks and opportunities
Practices Actions Indicators
To develop employment while taking diversity into account
Promote social integration. Improve the integration and recruitment process
Signature of the “espoir banlieues” (inner-city hope)plan p. 22Monitoring of youth employment & seniors p. 38 - 39Disabled people P. 40
To develop skills through trainingIncrease skill levels to develop employability by employee trainingPromote social integration
Monitoring training courses p. 42Monitoring of literacy training courses p. 44
To promote employee health and safety
Improve working conditions by raising awareness about safety, reducing chemical risks, and exposing employees as little as possible to ionising radiation
Monitoring safety-certified entities p. 51Monitoring exposed people see p. 51
To raise awareness about environmental issues.
Inform all the Group’s staff members of challenges and solutions Monitoring communication actions see p. 70
To contribute to sustainable developmentthink tanks
Exchange with all the stakeholders to find common solutionsMonitoring external communications in the frame of the Responsible Manager Network see p. 76
To help to change attitudes in this areaLead reflection networks with the “chambres des métiers” (professional federations) which are associated with the Group’s activities
Professional federation actions see p. 77
