Sustainable fine finishing and cosmetic repair for facilities management

Accidental wear and tear is a

significant factor for facilities

managers in the running costs of

almost all establishments.

Damage can occur to almost any surface in a building including:

Doors, windows, worktops, tiles, cladding panels, pillars, plasterwork etc.

Fixtures such as desks, counters, bathroom suites and appliances can all suffer damage which may render them unserviceable.

Plastic Surgeon’s specialist cosmetic repairs help facilities managers:

save time rapid response and immediate on site repairs

save money no need to replace, simply repair

save hassle replacement often requires considerable organisation and disruption

save face helping you deliver on time and within budget

Cosmetic repair doesn’t interfere with the normal operational life of a building.

Doesn’t result in costly downtime usually caused by traditional maintenance work.

Repairs are carried out in-situ, so no need for disruptions and costs associated with replacing damaged items.

Repairing items such as windows, work-surfaces, wash-basins and fitted furniture, avoids the need to make good or replace surrounding plasterwork, tiles or other substrates.

Cosmetic repair is the fast, straightforward and cost-effective solution.

Plastic Surgeon can sort out ‘snagging’ issues in new build premises

Rectify wear and tear in existing premises

All finishers trained in Health & Safety and customer care – very experienced at working in occupied properties

It is significantly cheaper to use our repairs rather than replace.

For every £1 spent on repairs with Plastic Surgeon, save £3 on material replacements, excluding labour costs

Facilities managers use our sustainable cosmetic repairs in:

• Schools, Colleges, Universities• Councils & Housing Trusts• Hospitals & Care Homes• Heritage and modern properties• Leisure and sports facilities• Commercial offices & premises• Factories & warehousing• Retail premises and so on...

We repair chips, dents, scratches, holes, gouges and other types of surface damage

Plastics and GRP repair

Including: acrylic, fibreglass, melamine, laminate, uPVC and vinyl

Woods and Veneers repair

Including: edgings, hardboard, laminate, MDF and worktops

Ceramics & Enamels repair

Including: porcelain, tiles, worktops and grouting

Metals and Foils repair

Including: aluminium, stainless steel and steel

Stone and Brick repair

Including: Concrete, granite, marble, mortar, render and reconstituted stone

Other surface repair

Including: painted items, powder coated items, specialist/bespoke effects

Specialist repair services

Glass and GlazingIncluding: mirrors, safety and toughened glass

Graffiti Removal and Surface Restoration

How?

In-house training and product development:

Full time Senior Training Tutor Residential training courses for all new finishers,

followed by 6 months training in the field Comprehensive product development Repair materials manufactured for our specific

requirements In-house logistics distribute specialist repair

materials from our central warehouse to finishers around the country

Digital, paperless order process Fully automated job control system with complete

audit trail

Jobs delivered to finishers in ‘real time’ using our unique Mobile Finisher hand held computer software

Full EDI (Electronic Data Interchange) capability from order to invoice

Dedicated and custom reporting

Customer Care

Dedicated services for occupied properties

Complete booking and fulfilment services Automated letters Text Message reminders Detailed job control and history

system Dedicated reporting for customer

service and aftercare teams Specific occupier training for our finishers

All occupier appointment confirmation letters include:

• Full details of the confirmed appointment • Photograph of the finisher attending• Vehicle make, model and registration

number

Sustainability

Our cosmetic repairs significantly reduce waste going to landfill and therefore help cut your carbon footprint.

Uniquely, we’ve developed our VisibilITy reporting system which records details of every repair, to help customers with waste management planning.

Our VisibilITy reporting system

helps facilities managers

eliminate waste by identifying the

causes and the areas for

improvement

See which of your facilities are saving

the most items from landfill waste by

repairing rather than replacing

Plastic Surgeon has saved over 17,000

tonnes of waste from landfill since 2005

Cathy Hayward, Former editor of FM World

“Plastic Surgeon’s service will be of real interest to most people responsible for property maintenance, especially I would believe

for the smaller companies, where having someone capable of undertaking cosmetic repair will be very valuable.”

“The fact that Plastic Surgeon can save items from being ripped out and replaced, with all the implications for landfill is very important.

Most facilities managers are keen to demonstrate to their organisations they are helping enhance their sustainability

credentials: so it will be a big plus. Reducing the need to buy new fittings - repairing basins and furniture - has got to be better than

replacing them every couple of years.”

About Plastic Surgeon

“The founders and market leaders in Cosmetic Repair and Finishing Services to facilities management, construction, housebuild, social housing and a growing number of sectors. We remain the only truly national provider of our service”

Full UK Coverage (Excluding NI)

Over 80 UK wide fully employed finishers

Further 24 finishers being recruited in 2011/12

7 Regional Operations Managers

5 Field Sales Support

All Plastic Surgeon’s fine finishers are fully trained in Health & Safety. Plastic Surgeon is accredited by the following bodies:

• CHAS• SAMS• SSIP• SAFEcontractor• Constructionline• NHBC SAFEMARK

www.plastic-surgeon.co.uk