Date post: | 16-Jan-2015 |
Category: |
Education |
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Parking Operations& Campus Access
Management
“It’s About More Than Just Parking…”
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CURRENT FUTURE
3
“OLD SCHOOL” PARKING SERVICES
MODEL
4
Customer Relations
TDMTravel Demand
ManagementOperations
POCAM PARADIGM
5
POCAM TEAM
Office Manager
Front Counter Cashiers
Deck Manager
ASSOCIATE DIRECTORCampus Access Management
& Travel Demand Management
Suzanne Williams
OPERATIONSMANAGER
Steve Sparks
Transit Coordinator
Bus Drivers
DIRECTOR Auxiliary Services
Scott Milman
Enforcement Supervisor
Motorist Assistance
Patrol
Deck Attendants
Operations Assistants
ASSOCIATE DIRECTORParking Operations
& Customer Relations
Sharon Brown
Enforcement Officers
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POCAM MISSION
To efficiently and effectively manage
our parking and transportation resources through campus access
management strategies that assist in supporting the mission of the
University.
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HITTING A MOVING TARGET
• Changing environment supply and demand
• Day-to-day changesevents and projects
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OPERATIONS
• Lot signage improvements
• Staff development
• Motorist Assistance Patrol
(MAP)
• Motor Pool
• Exit Express
• Communication via personal contact, phone, print, web
• Warnings, Appeals, Parking School
• Person-centeredindividual consultations
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CUSTOMER RELATIONS
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TRAVEL DEMAND MANAGEMENT
• Continuous analysis• Proactive change management
EDUCATION
communications and marketing
AWARENESS
of campus access options
COMPLIANCE
behavior modification
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POCAM UTOPIA
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CAMPUS COMMUTE CHALLENGE
Please pledge to try a form of sustainable transportation at least once before July 10th!
TRAINBUS
CARPOOLBIKEWALK
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“It’s About More Than Just Parking…”
•Person centered•Options for campus access •Communicate to educate •Accessibility •Multi-modal paradigm
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QUESTIONS?
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POCAM
Parking Operations & Campus Access Management
Walker Avenue Parking Deckparking.uncg.edu(336) 334-5681