Swedish Presentation, Istanbul October 2006 -

Government Co-operation

Agneta Nord

Tommy Carlsson

A political vision for 2010, Government Co-operation

• One issue – one contact

• Doing the right thing – in the right way

• Modern, curios and development

• VERVA (The Swedish …), a government coordinator for this work

E-Government

• Part of the Lisbon strategy 2010

• More effective exchange of information between agencies

• Electronic processing

• The use of a standardised e-ID

• Government cooperation in IT-investments

The Swedish Tax Agency

• We are one of the agencies participating in these projects

• Help for new registered companies

• My own page - Government portal for ”all” agencies, 2008?

• Electronic communication – send or receive – phone, sms, e-mail or paper

Obstacles

• Secrecy between agencies

• Technical obstacles

• Agencies are in different phases in development of their e-servicies

• Agencies have different priorities and views

Benefits

• Good for the taxpayers

• Standards

• One Stop Shop

• Less costs for the agencies

• Exchange of knowledge and experiencies

VISAM – one example

• Virtual Meeting Project

• Six different agencies

• Customer terminals

• PC, Webcam, Scanner, Printer, Headset

• Live audio and video conference

• Help with forms, applications etc.

• Access to the agencies websites

kundarbetsplatsen

Welcome to the customer terminal

Virtual meeting project

Customer terminal The customer terminal consists of:

computer

webcam

scanner

printer

headset

Virtual meeting project

Virtual meeting project

The Swedish Customs Administration

The Swedish National Labour Market Administration

The Swedish National Board of Student Aid

The Swedish Enforcement Administration and

legislation

The Swedish Social Insurance Administration

The Swedish National Tax Board

Click on any of the buttons below to start a video and audio conversation with your authority

Virtual meeting project

Features Live audio and video conferencing

Help with forms, applications, etc.

File and links transfer

Accesibility to public authorities websites

Remote control and co-surfing

Virtual meeting project

Who provides assistance?

Each authority takes care of their customer

Virtual meeting project