SWIFTSmart: a training solution for everyone

ARC, Abidjan

May 2017

OSUOZA Solomon

MUZIGA Hugues

Welcome to

1999

First course

MT 103

2002

First virtual

webclass

2005

First course

ISO 20022

2008

Launch

eTraining

2011

Qualification

1984

Training begins

1986

Training office

NY

1988

Training office

HK

2014

New training

portal

A changing world and workforce influence delivery of training

New working practices

New technologies

Flexible working patterns

Multi generation teams

Spread geographical teams

Reduced training budgets

Source: Prediction 2016, A Bold New World of Talent, Learning, Leadership, and HR Technology

Ahead - Bersin by Deloitte

70/20/10

A need for a different response

Top trends

− Mobile learning

− Gamification

− Personalisation

− Cloud

− Dynamic multi media content

− Social learning

− Analytics

Learning rule

88 % Learn more by finding info themselves

200+ Countries and territories

THINK 2020

ACT NOW

Global Sales Convention

SWIFT embrace Training evolution trends

From Instructor based training to self-paced learning

New customer expectations

Time & accessibility

Content

Price

Strategic requirements

Reduce operational risks

Improved operational

efficiency

Reduce onboarding time

Time to market

1999

First course

MT 103

2002

First virtual

webclass

2005

First course

ISO 20022

2008

Launch

eTraining

2011

Qualification

1984

Training begins

1986

Training office

NY

1988

Training office

HK

2016 2014

New training

portal

Tailored

• On-site

• Web

• Syndicated

• Customised

Public • SWIFT Institute

Exception! • Security bootcamp

SWIFTSmart,

Cornerstone of our new blended learning strategy

SWIFTSmart

• Self-paced learning

• Available through SWIFT.com

• Online/offline

• Automatic subscription

• Unlimited user access

Complemented by:

• Tailored training

• Public training

• Bootcamp

Community

training

Main features

Access Select Interact Practice

..and multiple benefits for your institution

Enjoy Understand

9

10

eLearning by categories

• About SWIFT

• Customer Security Programme

• Messages in the Payment

Industry

• Messages in the Securities

Industry

• Messages in the Trade Industry

• Products and Services

Information

• Deploying and Managing SWIFT

Software Solutions

• Working with Messages in

Alliance Access

• Messaging Services and

Standards

Curricula in the Academy

• Getting started with SWIFTSmart

• New to SWIFT (SWIFT Basics)

• Working with messages

• With payments messages

• With securities messages

• With trade finance messages

• With messages in Alliance

Access

• Securing your operations

• Security officers tasks

• RMA operators tasks

• Alliance Access System

administration

For each learning track there are three

levels: associate, professional and expert,

each associated with a badge.

eLearning languages

• English

• Spanish

• French

• Russian

• Chinese

• Japanese

• German

• Italian

• Portuguese

Content organised for easy searching and smart learning paths

SWIFTSmart impact on Customer business

11

P&L / TCO

Lower Total Cost of Ownership

Operational efficiency

Faster on-boarding of newcomers

Learning experience and efficiency

Improved accessibility

Digital Learning

The bank has now unlimeted access to

all content for an unlimited number of

users for 500€/year!

Average price for 1 day course (incl.

Travel) for 1 single user: 1,000€ each

time.

Classroom

Average time to follow all needed

courses is ~3 months!

(reduced by 75%, sometimes more)

Digital Learning

Classroom

Average time to follow all needed

courses is ~12 months

Digital Learning

Anytime, anywhere.

Classroom

Only when scheduled & it was needed

to travel

10,000

EUR

500

EUR

Average cost 12

months

3

months

Onboarding time 3 to 6

months

0

months

Registration to

delivery time

1. Getting Started with SWIFTSmart

2. Understanding SWIFT Basics

3. Alliance Access Administration – Associate

4. Security Essentials

5. Alliance Access Administration – Professional

6. Work with Payment Messages – Associate

7. RMA Operator – Associate

8. SWIFTNet Security Officer - Associate

9. SWIFTNet Security Officer – Expert

10. Work with Messages in Alliance Access - Associate

Top 10 curricula

SWIFT Smart – 5 months after launch

Geographical spread of SWIFTSmart

10,100+

users

3500+ institutions

16,000+ completed

courses

100+ how to videos

80+ courses

under dev

200+ courses

Top 15 most popular courses

1. Messaging Services

2. Software Solutions

3. Connectivity and Security

4. RMA Service

5. SWIFTSmart User Guide

6. Introduction to Alliance Access

7. SWIFT in 5 Minutes

8. Standards

9. MyStandards

10. About SWIFT

11. SWIFTSmart Introductory Video

12. Introduction to Standards MT

13. Test your knowledge of SWIFT

14. Cyber Security: Customer Incidents

15. How to configure an Alliance Access operator to use the

Embedded Two-Factor Authentication

1. Europe

2. Asia

3. Americas

4. Africa

5. Oceania

Top 10 country list (usage)

1. United States

2. United Kingdom

3. India

4. Germany

5. Netherlands

6. Romania

7. Sweden

8. France

9. Switserland

10. Japan

Live

Demo

13

Q&A

14

Enjoy!

Learn

Experiment

15

https://swiftsmart.swift.com

www.swift.com

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