Swirl Cupcake Truck

Anna GuariscoAlyssa Tilkin

Heather LightseyMargaret Seither

Mission Statement

Our mission is to provide our loyal customers with unique and delicious

cupcakes and receive excellent service from

our cupcake team.

Vision Statement

To keep the honor and tradition of Tuscaloosa by creating unique

and delicious cupcakes.

Positions

• Baker• Decorator• Cashier

• Catering Operator• Manager

• Truck Driver

Job Descriptions

Executive Baker

• Prepare all batters, icing and other items according to recipes and yields

• Maintain a solid knowledge of all menu items

Assistant Baker

• Complete opening duties: set-up work station with required tools, equipment and supplies, inspect the cleanliness and working condition of all tools, equipment and supplies, check production schedule; establish priority items for the day, start prep work for items needed for the day.

• Prepare cupcake pans and cake pans for all retail baking and prepare pans for customized orders

• Breakdown work station and complete closing duties; return all food items to the proper storage areas, rotate all returned product; wrap, cover, label, and date all items being put away; straighten up and organize all storage areas; clean up and wipe down food prep areas, reach-ins/walk-ins, shelves; return all unused and clean utensils/ equipment to specified locations, turn off all equipment not needed for the next shift; restock items that were depleted during shift.

Decorator

• Decorate cupcakes and cake pops • Create fondant, chocolate and royal icing

decorations• Royal icing decorating • Prepare custom order (which includes filling

cakes and carving cakes into shapes)• Maintain inventory and production area

cleanliness • Clean equipment and utensils

Cashier

• Greet customers entering establishments.• Answer customers' questions, and provide

information on procedures or policies.• Issue receipts, refunds, credits, or change

due to customers.• Count money in cash drawers at the

beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Take call ahead orders• Box and give the customer the cupcakes

Catering Operator

• Assist in the timely and hygienic preparation of menu items.

• Organizing staff rotations• Ensuring health and safety

regulations are strictly observed, recorded and archived

• Monitoring the quality of the product and service provided

Manager

• Maintains staff by recruiting, selecting, orienting, and training employees

• Maintains a safe, secure, and legal work environment• Develops personal growth opportunities.• Plan and implement procedures and systems to

maximize operating efficiency• Formulate department/unit policies and practices• Review performance data (financial, sales and activity

reports) to monitor and measure productivity, goal progress and activity levels

• Facilitate the preparation and analysis of reports• Co-ordinate financial and budget activities for

maximum operational efficiency

Truck Driver

• Drives Swirl truck over regular scheduled route, and sells cupcakes, cake pops, and beverages, to industrial and office workers, students, and to patrons of sports and public events

• Loads and unloads truck.• Maintains truck and food-dispensing

equipment in sanitary condition and good working order.

Job Specifications

• Baker: Must have a high school diploma or equivalent. Must have a minimum of three years experience in bakery production. Must be able to work and stand over long periods of time. Must be able to lift and carry heavy items (35 lbs or more).

• Decorator: Must have a high school diploma or equivalent. Must have a minimum of three years experience in bakery production, with at least one year of decorating experience. Must be able to work and stand over long periods of time. Must be able to lift and carry heavy items (35 lbs or more).

• Cashier/Greeter: Must have a high school diploma or equivalent. Must have knowledge in basic mathematics, must possess good analytical and communication skills. Must be highly motivated and a hard-worker. Must be proficient in Microsoft Office and Point-of-Sale systems. Experience is preferred but not required.

 

• Catering Operator: Must have a bachelor’s

degree in management or hospitality-related field. Minimum one year outside or group sales experience in the food-service industry or related field. Must possess outstanding organizational skills and a meticulous eye for detail. Must have full-time availability.

• Manager: Must have a bachelor’s degree in management or hospitality-related field. Minimum one year outside or group sales experience in the food-service industry or related field. Must possess outstanding organizational skills and a meticulous eye for detail. Must have full-time availability.

• Truck Driver: Must have a high school diploma or equivalent. Must be CDL (Commercial Driver’s License) certified, with minimum two years experience of truck diving.

Recruitment Plan

• Ads in…– newspapers – social media – word of mouth – flyers – etc.

Interview Questions

1. What would you bring to Swirl?

2. Have you ever had experience in the industry?

3. What are you strengths?4. What are your

weaknesses?5. What were your previous

jobs?6. What was most

satisfying at your last

job?7. What do you like about

our business?8. How did you find out

about Swirl?9. How long are you

planning to stay with us?10.What are your

qualifications?Background Check: Yes

or No?

Training Plan

• Give a tour of our facility

• Teach our recipes• Train decorators

our famous swirl• Customer service

training

Orientation Plan

• Tour the facility• Introduce all of the employee to each

other and management • One your first day, shadow an

experienced employee before you can work on your own

Salary

• Cashier- Minimum wage

• Baker- $10/hour• Decorator- $8.50/hour• Catering Operator-

$17/hour• Manager- $19/hour• Truck Driver- Minimum

wage

Benefits

• Insurance • Paid vacations • Raises • Promotions • Bonuses

Wellness Program

• Everyone on the staff could go to a group fitness class together. You could advertise it at work.

• You could have a “health nut” bulletin board that advertises when group fitness classes are and it could have ways to stay healthy and healthy recipes.

• Let your staff know it is important for them not to come in if they are sick because we do not want to harm our customers. They just have to supply a doctor’s note. Also ever employee gets a sick day once a month. Regardless if they are actually sick one day of the month or just wants to take a day off.

Potential Hazards to Employees

• Burns• Slipping and falling• Allergic Reaction• Cutting themselves

Requests

• We would like off all holidays• We would like a paid lunch break and

we would like it to be an hour and a half• We would like to be $20 an hour for our

time• We would like paid vacations every

month • We would like our children to be able to

come to work with us everyday

Negotiations

• Closed on Christmas, Thanksgiving, and New Years and all of the other holidays you can pick one to be off

• We can have 30 minute breaks and two 15 minute breaks

• We will be paid $12 an hour

• 1 Paid vacation per year depending on sonority, have to work with company for at least one year

• Once every 2 months take your kid to work day

Unionize

• We are NOT going to unionize!!! – Because we managed to work out our

issues with the managers therefore we do not have to unionize.

Strawberry Cupcake

with Strawberry

Icing

Lemon Meringue Cupcake with

Toasted Meringue Icing

Chocolate Cupcake with Pink Vanilla

Icing

Chocolate Cupcake with Milk Chocolate

Icing

Holiday Cupcakes

Cake Pops

Marketing