Switch-IT Operations Manual V3!12!13

Intelligent Transport

The Switch Customer Control User Operations

Manual

V3.0 10.1.2013

The Switch Customer Control User Operations Manual Copyright 2013 by Beers Enterprises, Incorporated. All rights reserved. The content of this manual is the property of Beers Enterprises, Incorporated (BEI). Any reproduction or other use of this information not expressly authorized herein without the written permission from BEI is strictly prohibited. The Switch Customer Control User Operations Manual may be updated from time to time at The Switchs sole discretion.

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User Operations Manual (V3.0) Table of Contents

1. Introduction ................................................................................................................................................... 5

2. Highlights ........................................................................................................................................................ 6

3. General Information ................................................................................................................................... 8

A. Logging On for the First Time as a Customer Super User ................................................... 8

B. Managing/Adding/Removing Users/Viewers (Customer Super User Only) .................. 8

Figure 1 - Manage User (Will only be seen by Super Users) ...................................................................................... 9

C. Logging On for the First Time (Customer User/Viewer) ........................................................ 9

D. Password Management ........................................................................................................................ 9

Figure 2 - Required Password Change after Initial Logon ........................................................................................ 10

Figure 3 - Change Password ................................................................................................................................................... 10

E. User Status .............................................................................................................................................. 11

4. Screen Features ......................................................................................................................................... 12

Figure 4 Super User view of the tabs at the top of the page. ................................................................................ 12

A. HOME ........................................................................................................................................................ 12

B. STATUS .................................................................................................................................................... 12

C. Classic ....................................................................................................................................................... 12

D. XprsIT ................................................................................................................................................... 13

E. Alerts ........................................................................................................................................................ 13

Figure 5 - Alert Screen ............................................................................................................................................................... 14

F. AUTHORIZE PGADS ............................................................................................................................ 14

G. GRANTED PGADS ................................................................................................................................. 14

H. SwitchITFacility/Operational Personnel Phone................................................................... 15

I. The Switch NOC Telephone Number ............................................................................................ 15

J. Terms and Conditions ........................................................................................................................ 15

K. Help ........................................................................................................................................................... 15

5. XprsIT Bookings .................................................................................................................................... 16

Figure 6 - Source City Screen ................................................................................................................................................. 17

Figure 7 - Transmission/Source Port Screen .................................................................................................................. 19

Figure 8 - Destination City Screen........................................................................................................................................ 20

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Figure 9 - Destination Port Screen ....................................................................................................................................... 21

Figure 10 - Destination Port Screen with Favorite Destinations Box open ....................................................... 22

Figure 11 - Destination Port Screen with Most Used Destinations box open ................................................... 23

Figure 12 - Date/Time Screen................................................................................................................................................ 24

Figure 13 XprsIT Summary Screen .................................................................................................................................. 26

Figure 14 - Ports Shown in Conflict ..................................................................................................................................... 27

Figure 15 - Source Port in Conflict ....................................................................................................................................... 28

Figure 16 Destination Port in Conflict ............................................................................................................................ 29

Figure 17 - Favorite Orders button ..................................................................................................................................... 30

Figure 18 - XprsIT Favorite Orders ................................................................................................................................. 31

6. Classic Bookings ........................................................................................................................................ 34

A. Favorite Orders..................................................................................................................................... 34

B. Granted PGADS ..................................................................................................................................... 34

C. Source ....................................................................................................................................................... 35

D. Destination ............................................................................................................................................. 35

E. Transmission Type (Quality of Service-Bandwidth) ............................................................. 37

F. Relevant Phone Book ......................................................................................................................... 37

G. Conflicts ................................................................................................................................................... 39

H. Your Order Summary ......................................................................................................................... 40

I. Transmission Options ........................................................................................................................ 40

J. Program Name ...................................................................................................................................... 42

K. Recurring Orders ................................................................................................................................. 42

L. Customer Transmission Notes ....................................................................................................... 43

M. Customer PO .......................................................................................................................................... 43

N. Estimated Price ..................................................................................................................................... 43

O. Confirm an Order ................................................................................................................................. 44

P. 3rd Party Switching Hubs .................................................................................................................. 44

Q. Cancel an Order .................................................................................................................................... 45

R. Modify an Order ................................................................................................................................... 45

S. Goodnight an Order ............................................................................................................................ 46

T. Lead Time ............................................................................................................................................... 46

7. Directory ...................................................................................................................................................... 47

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8. OTHER INFORMATION .......................................................................................................................... 48

A. Authorize PGADS ................................................................................................................................. 48

Figure 26 - PGAD Authorization Screen (PGADS that you have authorized to others) ................................ 49

B. Phone Book ............................................................................................................................................ 49

Figure 27 - View of Facility Phone Book with Highlighted Company in Divided View. ............................... 50

Figure 28 View of Users Phone Book with Highlighted User in Divided View ............................................. 51

C. The Status Screen ................................................................................................................................ 51

Figure 30 MODIFY Screen. ................................................................................................................................................... 53

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1. Introduction

Welcome to SwitchITV3, The Switchs Customer Control Switching Software. The functionality within SwitchIT is intuitive with many new enhanced features. SwitchIT V3 provides a new look and feel from previous versions, designed to make your user experience faster and more convenient. SwitchIT now features 2 User Interfaces, which can be used interchangeably: the Classic version and XprsIT. Offering more pleasing graphics, along with V1 functionality, Classic is also more touch screen friendly, enabling easier navigation. The ordering still takes place on a single page. The new XprsIT interface is a wizard, specifically designed for a fast ordering experience, taking you step-by-step through the process. XprsIT only provides certain functionality, allowing you to select your Transmission Quality but not Transmission Options. XprsIT does not offer access to PGAD functions. Only single Destination Port Orders can be made in XprsIT. As always, our primary goals are ease of use and content security. As the owner of your content, SwitchIT allows you to retain full control over the Source Ports you lease. Only the Network Operations Center, with your permission, can access your Source Ports. The intent of this manual is to provide instruction in all aspects of SwitchIT. If you cannot find what you need, please contact our Network Operations Center 212-227-9191, our Customer Call Center 212-227-9131 or your sales representative. This system was built specifically for you, our valued customer. As a part of our ongoing commitment to provide an unprecedented user experience, we welcome your feedback. If there are any features that youd like improved, added or deleted, please let us know. Our hope is that SwitchIT will seamlessly serve all of your transmission services needs. Thank you.

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2. Highlights

When you create an Order, there is no per switch usage fee for local switching occurring within switching centers. (The Switch does assess fees for local routing involving circuits connected to/from 3rd Party carrier switching centers (Hubs, AVOC, etc.) and Transmission Options such as decoding and conversion).

When you create an ICOD (long distance) Order, you are only charged for the

time you actually use. We recommend you reserve the time you need plus a little extra.

o If your reservation ends early and you Goodnight it, you are only charged for the time you use, no matter what you reserved.

o You must Goodnight your feed, as charges are incurred until either:

the feed has been Goodnighted OR the feed duration expires.

Status Screen displays Local and ICOD feeds and can be sorted as follows:

o On Air/Upcoming feeds currently running and upcoming within the next 24 hours.

o 24 Hours & Beyond feeds taking place 24 hours from current time to 30 Days out.

o Completed feeds that have been completed within the last 24 hours.

Within defined parameters, Orders can be edited prior to going On Air or while On Air.

Customers may grant permission to other Customers to access each of their Source Ports. This is a PGAD (Permission Granted to Add).

o Historically PGADs have been established verbally. SwitchIT provides an automated method of issuing a PGAD. Source Port access may be granted to other Customers within The Switch network. Permissions may be granted for one specific period of time or multiple time periods. Our PGAD system allows complete customer control of who can access your Source Ports, and when. Additionally, you have a record of all authorizations.

You control your Users: who has access to SwitchIT and what they can access. A Customer-designated Super User has the ability to:

o Add Users or other Super Users to the system. o Grant Users access/ability to use any or all of your Source Ports.

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o Grant permission to Users, whether to give them the ability to order local switches only or local and ICOD feeds.

o Receive email confirmations on local switches, ICOD, both, or neither.

You can create Favorite routes. This can be done in advance of or while creating an Order.

o Once Favorites are created, these routes can be viewed by selecting the Favorites Button on the Classic booking screen or within XprsIT.

o Favorites provide you with a 2-step method to place any type of Order, resulting in an auto-populated Order screen ready for input of your times.

The Customer of Record is the entity that places the Order and is responsible for the

cost of the service at their contracted rate(s).

Operational Alerts The Switch Network Operations Center communicates Operational Alerts with all or specific Customers as needed.

Message Banner A scrolling message banner is present at the top of the Home and Status Screen. This banner displays information deemed important for you to see immediately.

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3. General Information Customer Super User

A. Logging On for the First Time as a Customer Super User SwitchIT automatically emails a temporary password and prompts you to create your own unique password the first time you log on.

B. Managing/Adding/Removing Users/Viewers (Customer Super User Only)

Customer Super Users can add, for your company, other Customer Super Users, Users or Viewers.

Definition of User Types: o Customer Super User capability to use all system functionality. Has the

Administrative authority to add other Super Users, Users, & Viewers. Has the ability to authorize use of Source Ports, grant ability for the User to be able to order local switches only or local and ICOD feeds and determine whether someone gets confirmation emails or not.

o Customer User capability to use all system functionality as has been granted by your Super User, except for the Administrative authority.

o Customer Viewer can view only. To add Super Users, Users or Viewers, a Super User selects the Administrator Tab and then the Manage User tab. (Only Super Users have the ability to see these tabs). See Figure 1. To add a new USER, input the following fields:

Last Name First Name Job Title Contact Number Email Address User Role (Super User, User or Viewer) Username Notify Type

o All Emails o Only Local Switch Emails o Only ICOD Emails o No Emails

Permission to Use Source Ports (User Account only) o From the displayed list of your Companys available Source Port resources,

select those that you wish to authorize use of, for this new User. A User can

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schedule all Source Ports or just a few. The Manage User window provides selection boxes to indicate the Source Port(s) that each User will be authorized to use. Note: If you are creating a Super User, this option is not available, as Super Users have access to all of a companys Source Ports.

Select the check box if you want to give this User permission to make only local and/or ICOD switches or reservations.

Once all fields are completed, choose SAVE RECORD to confirm User set-up. This registers the User, initiating an automatic email to the new User with their temporary password. See Figure 1.

Figure 1 - Manage User (Will only be seen by Super Users)

C. Logging On for the First Time (Customer User/Viewer) The SwitchITAdministrator has emailed you a temporary password. When you log on for the first time, enter your User Name and temporary password.

D. Password Management Initial Password Set-up

o At the first log on, the User is asked to change the generic password to a unique password. See Figure 2.

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Figure 2 - Required Password Change after Initial Logon

Change Password

o Click the Change Password tab. o User Name should automatically populate and cannot be changed. o Enter your old password. o Create a new password. o Confirm your new password. o Click Change Password. See Figure 3.

Figure 3 - Change Password

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Password Reset If you forget your unique password, call the NOC. Be prepared to provide your Customer Name, User Name and email address. The NOC prompts SwitchIT to send a temporary password to your email address. You can then log on by following the above procedure.

E. User Status

The Manage User screen displays a list of all Active and Deactivated Users. Only Super Users have the capability to view and deactivate Users. Choose DEACTIVATE to remove a selected Users access. Deactivated Users lose system access. The history of Deactivated Users can be

viewed by selecting the Deactivated button on the Manage User screen. A User type cannot be modified. For example: If a Viewer needs to be a User, the

Viewer record must be deactivated and a User record created in its place. Once a User account is deactivated it cannot be reactivated: a new User account

must be created.

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4. Screen Features Navigation through SwitchIT is easy with the use of page tabs. Each section of SwitchIT can be accessed through Tabs at the top of the page or buttons within specific screens. See Figure 4.

Figure 4 Super User view of the tabs at the top of the page.

A. HOME The Home page lists news stories, shows the current time and date, the number of new alerts that need to be read, and allows you to navigate to the Alerts Page for notifications by clicking on the Red New Alerts box. Additionally, SwitchIT keeps you informed of special events, new customer(s) joining The Switch network, and other important information via the ticker tape at the top of the Home and Status Screens.

B. STATUS

From the Status Screen you are able to: See important information displayed on the ticker tape. See what is On Air (currently running feeds). See what is Upcoming within the next 24 hours. See what is Upcoming after the next 24 hours and beyond up to 30 days. See Completed Orders (within the last 24 hours). Modify your Orders

o Extend o Cancel o Change Date/Time

Check details of your Orders. Goodnight Orders.

More information on the operation of the Status Screen is available in Section 8.C.

C. Classic The Classic Tab directs you to the Classic Order entry screen. An Order can apply to both local and ICOD feeds. Pressing the Favorite Orders button directs you to a screen that allows you to select previously performed switches and transmissions services used most often. Favorites can

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be used to place Orders for either local or ICOD. When you use a Favorite for an Order, it is just a 2 step process. To use a Favorite, select one of the previously created Favorites and click Book. SwitchIT opens the Classic Order form screen with the Favorite information pre-populated. Complete any remaining parts of the Order (dates and times), selecting TAKE to place your Order. To create a Favorite, fill in a unique name within the Favorite Name text box.

The Favorite is created when placing an Order by selecting TAKE or by selecting the Add as a Favorite Order button. You do not need to create an Order to create a Favorite.

To update a current Favorite, select the Favorite and populate the Classic booking screen. Make the necessary changes and enter the exact same name of the Favorite in the Favorite Name box. If the name of the Favorite is exact, the Favorite will update with the changes, otherwise it will create a new Favorite.

D. XprsIT

XprsIT allows you to quickly book simple Orders with only a few selections from the screens. (3rd Party, Transmission Options and multiple Destination Orders are not available using XprsIT.)

E. Alerts SwitchIT sends Alerts to advise Customers of network conditions. This is a real time communication between SwitchIT and our customers. Alerts provide the latest information on outages, network maintenance and local circuit issues. Communications may be directed specifically to you or across the full network. Within Alerts, you can acknowledge, delete or save the Alert. On the Home page at the top right of the screen, the New Alerts box shows the number unread; by selecting that box, you will move to the Alerts page. If a customer has unread Alerts, the Alerts tab shows an exclamation point to the left of the Alert label (except when you are on the Home page, in which case the Alerts Tab will flash red several times, then show the Exclamation Point.) Once you are on the Alerts page, click on the Alert to view it in full. You have the option to acknowledge the Alert and keep it for future reference or delete it, by clicking on the appropriate icons or just by closing the Alert Box. There are 3 classifications of Alerts:

1. Critical (very timely, needs to be read immediately) - titled in red. 2. Important (something you need to know but is not immediately critical) - titled in

yellow.

3. General (not time sensitive) - titled in green.

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The Alerts screen is divided into 2 sections. The top section contains unread Alert(s) within the

last 30 days; the bottom section is for Alerts older than 30 days or those that have been read and

acknowledged.

Each section is organized by the date of the Alert with newest Alerts at the top of the list.

Each Alert can be read in its entirety by selecting it. You can accept, delete or close the Alert

from the opened message box or from the Alerts summary area.

If there are more Alerts than can fit on the page, use the paging tool in the upper right area of

each Alerts summary to move to the additional pages and back again. See Figure 5

Figure 5 - Alert Screen

F. AUTHORIZE PGADS Allows you to create and issue permission to other customers to use your Source Port(s). PGAD stands for Permission Granted to Add.

G. GRANTED PGADS

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Allows you to view the PGADS granted to you and turn them into Order(s). Granted PGADS are selected from the Classic Order screen.

H. SwitchITFacility/Operational Personnel Phone Book Allows you to look up the phone number of a facility or person that is registered in SwitchIT.

I. The Switch NOC Telephone Number At the bottom right of each screen is the telephone number to reach The Switch Network Operations Center 24/7.

J. Terms and Conditions On the bottom right of each screen is a link that leads to The Switchs Terms and Conditions.

K. Help On the bottom right of each screen is a link that leads to the on-line SwitchIT Customer Control User Operations Manual, where you can search by topic.

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5. XprsIT Bookings XprsIT enables quick and easy booking of those Orders that do not have multiple Destination Ports or Transmission Options. Favorites can also be used for bookings. Order costs using XprsIT are the same as those using the Classic booking method. LOCAL Orders

Ports in use or scheduled to be used are locked for the duration of the Order, regardless of whether that feed is Local or ICOD. Local Orders require an End Time, reserving the Port(s) for the expected duration. Order End Date/Time automatically defaults to a duration of 1 hour (60 minutes). If more or less time is needed, the End Date/Time can be Modified by the User, assuming facility availability.

Please remember in all cases, YOUR LOCAL SWITCH FEED ENDS WHEN YOU SELECT THE GOODNIGHT BUTTON or THE DURATION EXPIRES. IF YOU NEGLECT TO GOODNIGHT YOUR FEED, YOU ARE CHARGED FOR THE ENTIRE DURATION OF YOUR FEED AND YOUR PORT RESOURCES WILL BE UNAVAILABLE FOR OTHER USES UNTIL THE FEED EXPIRES.

Even though an End Time is required by SwitchIT for a Local switch, our pricing policies for local switching remain the same: The Switch does not assess a per switch usage fee for local switching occurring within switching centers. The Switch does assess per switch usage fees for local routing involving circuits connected to/from 3rd Party carrier switching centers (Hubs, AVOC, etc.) and Transmission Options such as decoding and conversion.

ICOD Orders

For an ICODfeed, usage is based upon the actual time used. The Order screen End Date/Time fields automatically default to a 1 hour (60 minutes) duration. If more or less time is required, the End Date/Time can be Modified by the User.

Chargeable usage for an Order is only the time actually used from the beginning of the feed until the Goodnight button is selected.

Please remember in all cases above, FOR YOUR ICOD FEED, THE ACTUAL USAGE ENDS UPON THE EARLIER OF: YOU SELECTING THE GOODNIGHT BUTTON or THE EXPIRATION OF THE ORDER RESERVATION DURATION. IF YOU NEGLECT TO GOODNIGHT THE FEED, YOU ARE CHARGED FOR THE ENTIRE DURATION AND YOUR PORT RESOURCES WILL BE UNAVAILABLE FOR OTHER USES UNTIL THE DURATION EXPIRES.

o EXAMPLES: An ICOD Order is charged based on the actual usage to the nearest

minute. If you select the Goodnight button at 36 minutes, you incur actual usage of 36 minutes. If you do not Goodnight, your feed

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continues until either your designated time expires. An Order can be extended while the feed is in progress.

The XprsIT Screen defaults to the Source City Screen

o Source City Screen - The User selects a Source City, which starts the XprsIT

workflow of booking a switch. XprsIT automatically transitions to the

Transmission/Source Port Screen once a selection has been made.

o The only cities highlighted on the Source City Map, are those containing Ports

authorized to be booked by the User. All other cities will be greyed out. See

Figure 6.

Figure 6 - Source City Screen

o Transmission/Source Port Screen

The User has 2 methods to book a switch. See Figure 7.

Method 1

Select 1 of the 5 Transmission Types:

o Local

o 1.5G Uncompressed

o 270 Mbps SD-SDI

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o J2K US

o J2K EU

Pick 1of the available Source Ports.

Method 2

Select 1 of the 5 Transmission Types:

o Local

o 1.5G Uncompressed

o 270 Mbps SD-SDI

o J2K US

o J2K EU

Select from the Most Used Services From the Source City

o LOCAL - Local most used bookings.

o ICOD Long Distance most used bookings. When

using a touchscreen, use two fingers to scroll and one

finger to make a selection.

Once the Source Port and Transmission Type (other than Local) is

selected, or a Transmission Type and a Most Used Service is selected,

the screen automatically transitions to the Destination City Screen.

See Figure 7. If a Local Transmission Type is selected, the screen

automatically transitions to the Destination Port Screen, since a

Local Transmission Type selection uses the same Source and

Destination City. See Figure 9.

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Figure 7 - Transmission/Source Port Screen

o Destination City Screen

If the Transmission Type selected was anything other than Local, you will

now be on the Destination City Screen. See Figure 8.

From this screen you can select any city to be your Destination Port

location. Once you select the Destination City, the screen

automatically transitions to the Destination Port Screen.

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Figure 8 - Destination City Screen

o Destination Port Screen

From this screen, select the Destination Port for your switch. You can choose

the Destination Port from: The Main Selection. See Figure 9.

Using this 1st option, select a Destination Port from the Main Page.

To see additional Ports, scroll the page up and down or use the

Port Filter to eliminate those you do not want to see. Using the

Port Filter keys, start typing the name of the Port you are

searching for. All Ports that do not match those letters will

disappear. If a mistake is made, press the back key to

remove the last entry or the Clear button at the bottom of the

box to start over. Select the appropriate Port and you will

transition to the Date/Time Screen.

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Figure 9 - Destination Port Screen

Favorite Destinations button

Press the Favorite Destinations button and a new box appears

at the top of the screen: showing your selected favorite

Destinations. See Figure 10.

o With the Favorite Destinations box open, press the Add

Port button in the upper left corner of the Favorite

Destinations Box. Select a Destination Port from the

Main Page and it will be added to the Favorite

Destination box. Once the port is added the Add Port

button will unhighlight.

o Add as many Ports as you want, but you must press the

Add Port button each time another port is to be added.

o With the Favorite Destination box open, you can press

the Remove Port button in the upper right corner of

the saved Favorite Ports box. Select the Destination

Port to be removed from the Favorite Destination box.

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Once the port is removed the Remove Port button will

unhighlight.

o Remove as many Ports as you want, but you must press

the Remove Port button each time another port is to

be removed.

Select the Port you wish to use from the Favorite Box or if you

want to select something from the Main Page, press the

Favorite Destinations icon again to close the selection box.

Once a Destination Port has been selected, the screen

automatically transitions to the Date/Time Screen.

Figure 10 - Destination Port Screen with Favorite Destinations Box open

Most Used Destinations button

The Most Used Destination box populates automatically based on the

Ports you use most. There is no customer action needed to populate

the box. See Figure 11.

Press the Most Used Destinations button and a box appears,

with those Destinations selected.

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Select the desired Port and the screen transitions Date/Time

Screen.

Figure 11 - Destination Port Screen with Most Used Destinations box open

o Date/Time Screen

This screen sets the Start Date/Time and the End Date/Time for your Order.

See Figure 12.

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Figure 12 - Date/Time Screen

For this screen, the default is Start Now, with a 1 hour (60 minute)

duration.

There are several ways to change the Start and End Date and Time.

Accept or Change the current Start Date/Time and the End

Date/Time manually by selecting the specific hour or minute of

the Start Time or End Time. Pressing the top of the time

number, you increase that specific value; by pressing the

bottom of the time number, you reduce that value (based on

the HH:MM format). Press the Next button to move to the

Summary Screen.

Accept or Change the current Start Date/Time and pick a Quick

Duration time using the supplied buttons. The End Date/Time

will automatically be set based on the duration. The Summary

Screen automatically appears.

Accept or Change the current Start Date/Time and select the

Custom Duration Button: you can enter a custom duration by

using the green number buttons below the Quick Duration Box.

Enter the duration by using the DD:HH:MM format; you must

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enter for all 6 elements. As you select the time field to make an

entry, only the number keys that are relative will be active. For

example, after the Custom Duration button is pressed, the date

field for 10s of days is highlighted. If the Custom Duration is

going to be 10 days or 15 days, etc, you would enter 1 in the

field. Once that number is entered the single day amount

would be entered next. For 15 days that would be the number

5. If the Custom Duration will be less than a day, zeros would

be entered in the day fields. For the 10s of Hours fields, only

the 0, 1 and 2 number keys would be active. That is because

you would be entering 0 if the time is less than 10 hours, a 1 if

the time will be 10 through 19 hours or a 2 if the time will be

20 through 23 hours. The single hour field will activate all

number buttons. For Example: if the Custom Duration is 2

hours and 22 minutes, you have to enter 000222; If 222 is

entered the duration would be 22 days and 20 hours. If a

mistake is made, use the clear button to move back one

entry. The End Date/Time automatically sets based on the

duration. Press the Next button to move to the Summary

Screen.

o Summary Screen

Displays the information of your booking. See Figure 13.

Source Port

Destination Port

Transmission Type

Start Date/Time

End Date/Time

Duration

Allows customization of the booking, by adding a:

Program name

P.O. Number

Receive an estimated price Get Estimate Button

Create a Favorite Booking using a customer entered Favorite Name

Add as Favorite Order Button (creates a Favorite but does not book

the switch).

Create the Switch Take Button

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Cancel the booking and exit XprsIT Close Button. User returns to

the Home Page.

Figure 13 XprsIT Summary Screen

Resolve Source or Destination Port Conflicts

If there is a conflict with the Source port, there will be an In

Use! alert displayed in Orange, below which, the specific Port

is outlined in Red when selected.

If there is a conflict with the Destination Port, a conflict alert

displays in Red, below which, the specific Port is outlined in

Red.

By selecting the Port in use or in conflict, XprsIT displays to

the right, when it will become available, as well as other

available Ports in that city for that company that could be used.

By changing the time of the Order to resolve the conflict of the

originally selected Port, or by selecting one of the available

Ports, the conflict message will disappear.

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Once the Port(s) are no longer in conflict, the Order can be

taken. See Figures 14, 15 and 16

Figure 14 - Ports Shown in Use or in Conflict

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Figure 15 - Source Port in Use

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Figure 16 Destination Port in Conflict

Modifying the booking

o At any time prior to pressing the Take or Close button, you can move to any

of XprsITs selection screens and change the values of your booking. Press

on the Tab at the top of XprsIT that corresponds to the value you wish to

change. Once you have made the necessary changes, you can progress

through the remaining screens or move directly to the Summary Screen and

book the Order.

XprsIT Screen Page Booking via Favorites

From the Source City screen, select Favorite Orders at the bottom left corner. See

Figure 17.

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Figure 17 - Favorite Orders button

When the Favorite Orders button is selected, the user is taken to the XprsIT

Favorite Orders Screen, where all of your saved Favorite bookings are displayed.

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Figure 18 XprsIT Favorite Orders

Once the Favorite Booking is selected, you have 2 booking options or you can exit by

pressing the Close button. If exiting, the user is returned to the XprsIT Source City

Screen.

o Book Button

When pressed, goes directly to the Summary Screen where all of the

details of the saved Favorite are automatically populated.

Source Port

Destination Port

Transmission Type

Start Date/Time as the current time

End Date/Time based on the duration of the saved booking

From the Summary Screen you can add additional information to the

booking, Get Estimate or Take the booking as is.

Additional Information that can be added:

Program Name

P.O. Number

o MODIFY Time Button

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Pressing the Modify Time button takes you to the Date/Time Screen, where

you can:

Accept or Change the current Start Date/Time and set the End

Date/Time manually by selecting the specific hour or minute of the

End Time. Press the top of the Red number to increase that specific

value or the bottom of the Red number to reduce that value, based on

the HH:MM format. Press the Next button to move to the Summary

Screen.

Accept or Change the current Start Date/Time and pick a Quick

Duration time using the supplied buttons. The End Date/Time will

automatically be set based on the duration. The user automatically

moves to the Summary Screen.

Accept or Change the current Start Date/Time, selecting the Custom

Duration Button. Enter a custom duration by using the green number

buttons below the Quick Duration Box, using the DD:HH:MM format.

The End Date/Time will automatically set based on the duration.

Press the Next button to move to the Summary Screen.

o Summary Screen

Displays your booking information:

Source Port

Destination Port

Transmission Type

Start Date/Time

End Date/Time

Duration

Allows customization of the booking, by adding a:

Program name

P.O. Number

Receive an estimated price Get Estimate Button

Create a Favorite Booking using a customer entered Favorite

Name Add as Favorite Order Button (creates a Favorite but does

not book the switch).

Resolve Source or Destination Port Conflicts

If there are conflicts with either the Source or the Destination

Port, a conflict alert displays in Red, below which, the specific

Port is outlined in Red.

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By selecting the Port in conflict, XprsIT displays, to the right,

when it is available, as well as other available Ports in that city

for that company.

By changing the time of the Order to resolve the conflict of the

originally selected Port, or by selecting one of the available

Ports, the conflict message disappears.

If the other Port is in conflict, follow the same process to clear

it.

Once the Port(s) are no longer in conflict, the Order can be

taken.

Create the Switch Take Button.

Cancel the booking and exit XprsIT Close Button.

o Delete Button

Removes the Favorite booking from the Favorites List.

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6. Classic Bookings Orders can be made for both Local switching and ICOD (long distance) transmissions. When creating an Order, you can accept the current time as the Start Time or move it forward to the future. See Figure 19. Your End Time is an approximation input by the User. SwitchIT automatically defaults to a 1 hour duration. All Orders must have an End Time, whether it is Local or ICOD.

A. Favorite Orders Select the Favorite Orders button at the top left corner of the Classic screen.

When this button is selected, the user is taken to the Classic Favorites Screen, where all of your saved favorite bookings are displayed.

By pressing the Booking button to the right of the Favorite you would like to use, you are returned to the Classic Order screen with all of the details of the Favorite automatically populated. The Start Date/Time defaults to the current Date and Time and the End Date/Time defaults to 1 hour from the Start Time.

If the default Start and End times do not meet your requirements, set the Start and End Date/Time to the necessary dates and times and complete any additional booking information or needed settings.

Press the Take button: the Order is submitted.

B. Granted PGADS Granted PGADS are Source Ports that belong to other customers, but have been authorized for your companys use. By pressing the Granted PGADS button in the top left side of the Classic Order screen, authorized Source Ports are displayed. Granted PGADS can only be ordered during the timeframe of the PGADS, although the full timeframe of the PGADS does not have to be utilized when making an Order. To better understand Granted PGADS, please see the Authorize PGADS instructions. Section 8. A.

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Figure 19 - SWITCH NOW Order Screen

Orders (Local and ICOD) Booking:

Select Source City/Source Port(s). Select Destination City/Destination Port(s). Enter End Time. Select Transmission Type (required only if ICOD).

C. Source

Select the Source City. This narrows the Source Port options to those accessible within the Source City that you control and others that you have been given permission to use on a permanent basis. Select the appropriate Source Port from the list provided.

D. Destination Select the Destination City. The available Destination Port options are narrowed to those accessible in that City. Once the Destination Port list is loaded, you can use the alpha-numeral filter, below the Available Destination Port box, to further narrow your search. Click on the first letter of the Customer Name to show all Destination Ports that begin with that letter.

From your filtered Destination Port(s) list, click to highlight the desired Destination Port(s) and click the + button between the Available Destination Ports box and the Selected

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Destination Port box. The chosen Destination Port populates within the Selected Destinations City/Port box.

If a mistake is made, a Destination Port(s) can be deselected by clicking the button next to said Destination Port. Please Note: There are 3 ways to accomplish a point to multi-point feed.

1. When a Source customer schedules a multi-Destination transmission, feeds must all end at the same time and be Goodnighted by the Source only. Individual Destinations cannot Goodnight feeds. If one Destination Goodnights their segment, the entire feed will be Goodnighted.

2. Request that your Source Port be classified as joinable. This can be done by calling our Customer Service Center at 212-227-9131. This classification allows you to order multiple feeds from your Source Port and avoid conflicts. This also allows other customers to whom you have granted permission, the ability to order from your Source and not receive a conflict. Each Destination then has the ability to individually Goodnight each leg.

3. Another alternative for your multi-point feed is for you to issue PGADs to those specific Destinations, having the Destinations place their Orders. Each Destination will have the ability to individually Goodnight their leg. When choosing any of these options, please confirm your end time. Remember the default is an immediate start with an end time of 1 hour duration.

Set the End Time of the feed by either entering the time to end OR by selecting a Duration of 30m, 45m, 1h, 1h 30m, or 2h. The End Time automatically calculates if you make a Duration choice, but the actual input field affords the flexibility of feeds as short as 1 minute or as long as a full month.

LOCAL Orders

Ports in use or scheduled to be used are locked for the duration of the Order, regardless of whether that feed is Local or ICOD. Local Orders require an End Time, reserving the Port(s) for the expected duration of the Order. Order End Date/Time automatically defaults to a duration of 1 hour (60 minutes). If more or less time is needed, the End Date/Time can be modified by the User, assuming facility availability.

Please remember in all cases, YOUR LOCAL SWITCH FEED ENDS WHEN YOU SELECT THE GOODNIGHT BUTTON or THE DURATION EXPIRES. IF YOU NEGLECT TO GOODNIGHT YOUR FEED, YOU ARE CHARGED FOR THE ENTIRE DURATION OF YOUR FEED AND YOUR PORT RESOURCES WILL BE UNAVAILABLE FOR OTHER USES UNTIL THE FEED EXPIRES.

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Even though an End Time is required by SwitchIT for a Local switch, our pricing policies for local switching remain the same: The Switch does not assess a per switch usage fee for local switching occurring within switching centers. The Switch does assess per switch usage fees for local routing involving circuits connected to/from 3rd Party carrier switching centers (Hubs, AVOC, etc.) and Transmission Options such as decoding and conversion.

ICOD Orders

For an ICODfeed, usage is based upon the actual time used. The Order screen End Date/Time fields automatically default to a 1 hour (60 minutes) duration. If more or less time is required, the End Date/Time can be Modified by the User.

Chargeable usage for an Order is only the time actually used from the beginning of the feed until the Goodnight button is selected.

Please remember in all cases above, FOR YOUR ICOD FEED, THE ACTUAL USAGE ENDS UPON THE EARLIER OF: YOU SELECTING THE GOODNIGHT BUTTON or THE EXPIRATION OF THE ORDER RESERVATION DURATION. IF YOU NEGLECT TO GOODNIGHT THE FEED, YOU ARE CHARGED FOR THE ENTIRE DURATION AND YOUR PORT RESOURCES WILL BE UNAVAILABLE FOR OTHER USES UNTIL THE DURATION EXPIRES.

o EXAMPLES: An ICOD Order is charged based on the actual usage to the nearest

minute. If you select the Goodnight button at 36 minutes, you incur actual usage of 36 minutes. If you do not Goodnight, your feed continues until your designated time expires. An Order can be extended while the feed is in progress.

E. Transmission Type (Quality of Service-Bandwidth)

Selecting a Transmission Type is required for ICOD Orders. The following ICOD options are available:

1.5Gbps Uncompressed HD-SDI 270 Mbps SD-SDI JPEG-2000 HD US (59.94 Hz) Compressed JPEG-2000 HD EU (50/60 Hz) Compressed

F. Relevant Phone Book

The SwitchIT Facilities Phone Directory displays the relevant contact information for each Source and Destination for each Order, once the Relevant Phone Book button is selected. After you have identified the Source and Destination of your Order, SwitchIT automatically filters the contact numbers, providing the User with immediate access to relevant contacts. In the event your customer list is too long, use the Customer Filter next to the Port icons to narrow your search.

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Figure 20 - SwitchIT Relevant Phonebook

You can choose to view either the facilities or the users for the selected Ports.

1. Facilities - This panel shows all the facilities available for the selected Port. Phone numbers are displayed in a list form; if there are more than the screen shows, use the mouse or finger to scroll up and down.

Figure 21 - SwitchIT Relevant Phonebook Facility

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2. Users This panel shows an array of names belonging to the chosen Port. Once a name is selected, the contact card populates with that persons info.

Figure 22 - SwitchIT Relevant Phonebook Users

G. Conflicts

When placing an Order, you can determine if the selected Port is available during the booking time. To the right of all Ports is either a Green Check Mark or a Red Cross. A Green Check Mark means the Port is available during the timeframe. If a Red Cross is present, there is a conflict during that timeframe. If there is a conflict, you have the option to check the availability of the selected Port: click on the Check Availability button below the Source Port drop down or the one below the Selected Destination Port(s) box. When you click on the Check Availability button, a timeline grid pops up, displaying information for the selected Port, as well as other Source Ports that you own in that city. A radial button next to each Source Port indicates which one has been selected. The thin orange lines indicate the time of your scheduled feed. A red bar indicates that the selected Port is not available. If that Source Port is not available, you may select an available Source Port by choosing another (click the applicable radial button), or you may change your booking time by using the time selectors at the top of the pop-up. Once that selection is made, press the OK button and you are brought to back to your Order form, which now reflects the updated Source Port. You have a similar ability with Destination Port(s). Once a Destination Port(s) is selected, a grid displays that Customers Destination Port(s) in that city. If the Destination Port(s) assigned by the Destination customer(s) are not available, we recommend that you call

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them directly to resolve the conflict(s). Once you have identified an available Destination Port(s), select it, press the OK button and you are brought back to your Order form, which now reflects the updated Destination Port(s). If you do not Check Availability, and there is a conflict upon selecting the TAKE button, a pop up message indicates a conflict. You can resolve the conflict by clicking OK and going back to the Order and using the Check Availability feature. The time grid shows Port availability for the timeframe of your Order up to:

1 hour prior to your Order. 23 hours after your Order.

Figure 23 - SwitchIT Conflict Grid

H. Your Order Summary Appearing at the bottom of your Order screen, this tool displays your Order in progress summary, as you fill in each component. You may view the entire Order Summary before pressing the TAKE button. You may also create a Favorite after reviewing the Order Summary.

Figure 24 - SwitchIT Order Summary

OPTIONAL FIELDS AND FEATURES:

I. Transmission Options (Transmission Options require a 30 minute lead time. The Take button will not become active until the start time is set to 30 minutes or more in the future.)

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If any of the below services are relevant to the Order, select the category of service desired: 1.5Gbps uncompressed HD

o Down Conversion o HD Frame Rate Conversion

SDI 270 Mbps o Standard Conversion o Up Conversion - Related to The Source [Serial Definition (SD) to High

Definition (HD)] JPEG-2000 HD US (54.49 Hz) Compressed

o Down Conversion - Relative to The Source [HD to SD] JPEG-2000 Euro (50/60 Hz) Compressed

o HD Frame Rate Conversion After selecting the category, select a specific option per the list below:

1 Standards Conversion

NTSC to PAL PAL to NTSC 2 HD Frame Rate Conversion

1080i/60 to 1080i/50 1080i/50 to 1080i/60 1080p/60 to 1080p/50 1080p/50 to 1080p/60 720p/50 to 720p/60 720p/60 to 720p/50 1080i/60 to 720p/50 1080i/60 to 720p/60 1080i/50 to 720p/60 1080i/50 to 720p/50 1080p/60 to 720p/50 1080p/60 to 720p/60 1080p/50 to 720p/60 1080p/50 to 720p/50 720p/50 to 1080i/60 720p/60 to 1080i/60 720p/50 to 1080i/50 720p/60 to 1080i/50 720p/50 to 1080p/60 720p/60 to 1080p/60 720p/50 to 1080p/50 720p/60 to 1080p/50

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3 Up Conversion Relative to The Source (SD to HD)

525 to HD 1080i/60 525 to HD 1080p/60 525 to HD 720p/60 525 to HD 1080i/50 525 to HD 1080p/50 525 to HD 720p/50 625 to HD 1080i/60 625 to HD 1080p/60 625 to HD 720p/60 625 to HD 1080i/50 625 to HD 1080p/50 625 to HD 720p/50 4 Down Conversion Relative to The Source (HD to SD)

HD to SD Down conversion HD 1080i/60 to 525 HD 1080p/60 to 525 HD 720p/60 to 525 HD 1080i/50 to 525 HD 1080p/50 to 525 HD 720p/50 to 525 HD 1080i/60 to 625 HD 1080p/60 to 625 HD 720p/60 to 625 HD 1080i/50 to 625 HD 1080p/50 to 625 HD 720p/50 to 625

SwitchIT automatically creates the Order for you, bringing the converted signal with the appropriate service to your Destination. When you select a Transmission Option, that cost will not be reflected in your Estimated Price. It is recommended when customers order any Transmission Options within SwitchIT, that a follow-up call be made to the NOC confirming receipt of the conversion details, as the converters will be manually set.

J. Program Name Serves as an operational and billing identifier; information input to this field displays on the Status screen and invoices.

K. Recurring Orders

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To place recurring bookings, please call the Customer Call Center 212-227-9131.

L. Customer Transmission Notes Holds operational information that either you or The Switch NOC may require (i.e. telephone numbers, contacts, special instructions, etc). Since this information is visible to The Switch NOC, this area can be used to share information with them. To add new or view existing Notes, select the Add/View button. This information is available either by the Status Screen icon or by going into the Order itself through the Status Screen. When Customer Transmission Notes are saved, they are time stamped when they were entered. We encourage you to put as much information about your Order in this box to avoid any questions. The Switch NOC may also place notes in this box for your information. Multiple Customer Transmission Notes can be entered and each are individually timestamped.

M. Customer PO Serves as your internal purchasing/accounting identifier. This is an open text field allowing for alphanumeric and special characters. Your PO displays on invoices.

N. Estimated Price Local Orders do not generate usage-based charges, so the Estimated Price field is not populated. ICOD Orders that generate charges can display an estimated price if requested. Prior to selecting TAKE, select the Get Estimate button located on the bottom of your screen. Based on your customer rate card, your Estimated Price displays in a pop-up box and in the Estimated Price box. After selecting TAKE, the Estimated Price also appears within your Order confirmation. The Estimated Price calculates the firm duration reserved within your Order. Since you are only charged for what you actually use, this estimate assumes that you will use your entire reserved time. It does not include applicable taxes. Remember, the Get Estimate button does NOT initiate your Order. Your Order is confirmed by selecting TAKE. If you do not select the TAKE button, your Order will not be made.

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O. Confirm an Order Once you have placed your Order by selecting the TAKE button, the screen states that your Order is confirmed, providing your unique Order number and Estimated Price. That Order, when confirmed, appears on your Status Screen. A Confirmation email with the Order information will be sent to those Users who have been authorized to receive them.

Figure 25 - SWITCH RESERVATION Confirmation Screen

P. 3rd Party Switching Hubs When selecting a Source or a Destination of a 3rd party Switching Hub, whether a Local or ICOD switch, please be advised that manual Switch NOC interaction is required to confirm the 3rd party Switching Hub availability.

When an Order includes a 3rd Party Hub, a notification is sent to The Switch NOC/Customer Call Center to place the request with the 3rd party vendor.

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When you select a 3rd Party Hub (Source or Destination), SwitchIT automatically defaults your Start Time to 30 minutes from the current time. This allows our NOC/Customer Call Center to contact and book the 3rd Party Hub. In your Orders Customer Transmission Notes, please provide the specific circuit ID that requires 3rd Party Hub booking. You will receive a Confirmation email when the 3rd Party resources are booked. Current 3rd Party Hubs, subject to change:

Ports connected to/from Boston TVOC Boston, MA. Ports connected to/from AT&T Hub Los Angeles, CA. Ports connected to/from AT&T - Sacramento, CA. Ports connected to/from AT&T - San Diego, CA. Ports connected to/from AT&T - San Francisco, CA. Ports connected to/from The Chicago Switch (not related to The Switch) Ports connected to/from Bell Canada Toronto, Canada. Ports connected to/from BT Tower London, England.

Q. Cancel an Order

From the Status Screen, highlight the Order to cancel. When it expands on the screen, select the CANCEL button. A Cancellation Confirmation will be sent via email. Cancellation for 3rd Party facilities ordered through The Switch may incur charges based on 3rd Party vendor(s) cancellation policy.

R. Modify an Order From the Status Screen, select the Order to Modify. Once it expands on the screen, you may adjust any of the following:

Can be Modified 2 minutes or more prior to On Air: Start time End time PO Program Name Customer Note

Can be Modified up to 2 minutes prior to the end of a feed:

End time PO Program Name

Customer Note

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Cannot be Modified if Order is confirmed: if any of the following needs to be changed, the Order needs to be cancelled and rebooked.

Source Port Destination Port Transmission Type (QoS)-Bandwidth Transmission Options Option Type

Remember, for any modifications to become effective, you must select the MODIFY button. * Modifications that change the times or extend an Order are subject to availability and the Duration rules Section 6.D. The NOC and the Customer Call Center are available to assist with Modifying an Order. Modification requests may not be able to be honored due to time and availability limitations. Remember, Modifications do not take place until you select the MODIFY button and have received a Confirmation email of the Modification.

S. Goodnight an Order The Goodnight function disconnects the Order resources, thereby ending the feed. To Goodnight an Order from the Status Screen, select the GN icon button (color bars). The status changes to reflect it has been Goodnighted. You cannot Goodnight a feed within one minute of it starting. Remember, all Orders have scheduled end times. If you need additional time for your Order, it MUST BE BOOKED by Modifying the Order. If you neglect to select GN at the actual end of a feed, SwitchIT disconnects the resources at the end of the scheduled time as outlined in Section6.D. IF YOU DONT GOODNIGHT THE USAGE CHARGES ($$$) ARE ASSESSED ON THE ENTIRE DURATION OF YOUR ORDER. BE SURE TO GOODNIGHT YOUR FEEDS.

T. Lead Time An Order begins at the customer booked start time. No test time is provided. If test time is required, it must be booked.

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7. Directory Facility/Operational Phone and fax numbers located within the Customers Master Control Center(s); assumed to be available 24/7 (some customers may not have 24/7 operations) for purpose of completing switches. If additions or corrections to this directory are required, please contact our Customer Call Center. Contact numbers are listed alphabetically and may be filtered by selecting the first letter of the customer or via a text search. Personnel Phone and email addresses of all registered SwitchITusers. If additions or corrections to this directory are required, please contact your Super User, who has the ability to edit this information.

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8. OTHER INFORMATION

A. Authorize PGADS Company Super Users and Users may use the Permission Granted to AD (PGAD) functionality. As owner of your content, you control the Source Ports you own. No one has the ability to access your Source Ports without your permission. There will be times when you, as the Port owner, want to give permission to others to access a Source Port. That is accomplished in the PGAD Authorization Tab. There will be other times where someone issues you permission to add on to their Port(s). This is accomplished in the PGADS Granted Tab. In the past, PGADs were done verbally. SwitchIT offers an automated method of issuing a PGAD to anyone for either a one-time specific period, multiple times within a defined period of time, or until further notice (UFN). This allows you to control your Source Ports and your content. To issue a PGAD, allowing another customer of The Switch to use your resource:

Select the AUTHORIZE PGADS tab at the top right hand side of your screen. Select the Source Port that permits others to receive the content. Create a name for the PGAD. This is important, as it will be viewable by those that

have permission to use the resource. The Switchs suggested format is to include the reason for the PGAD or the event name.

Provide a Start Date/Time and End Date/Time for this PGAD to be in effect. Select the company(s) you wish to assign authority to for this PGAD. An alphabetical

sort and a multi character text box helps you filter your choices. You may authorize one or multiple companies for each PGAD. By highlighting the company in the Available Customers box and pressing the + button, they are moved to the Authorized Customers box: select Save. For those companies, the PGAD now shows in the PGAD Granted pull down on their Classic Booking Screen, giving them permission to order from your Source Port during the authorized time period.

You may edit a PGAD, adding or changing details, at any time, by clicking the PGAD line.

If you have issued a PGAD to multiple companies, you will see a dropdown of those companies in the line in which that PGAD is shown.

Once a PGAD has completed, that record moves to the Completed Screen. To view Completed PGADs, select Deactivated button to the right side of the Authorized PGADS screen.

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The Switch Customer Control User Operations Manual Copyright 2013 by Beers Enterprises, Incorporated. All rights reserved. The content of this manual is the property of Beers Enterprises, Incorporated (BEI). Any reproduction or other use of this information not expressly authorized herein without the written permission from BEI is strictly prohi

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