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Switchvox Cloud - Jenne Cloud Services... · PDF fileintegration with Salesforce CRM and...

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  • Switchvox Cloud

    Its more than a phone system. Its a better way to communicate.

  • Whats included inSwitchvox Cloud?Service features:n Dedicated local number

    (DID) per extensionn Unlimited local and long

    distance calling per extensionn Unlimited extension-to-

    extension callingn HD voice (where available)

    General phonesystem features:n Personalized Switchboard

    for every usern Mobile device supportn Call queuesn Visual Voicemailn Detailed reportingn Conference callingn IVR and Auto-attendant

    One low price for allof your hosted businessphone features:n $29/user: 3-year contractn $31/user: 2-year contractn $33/user: 1-year contractn $35/user: month-to-month, no obligation, contract

    Switchvox Cloud is morethan a hosted IP PBX; it is a

    full-featured UC cloud solution,starting at $29 per user*.

    Switchvox Cloud is Digiums cloud-based Unified Communications (UC)solution for Small and Medium-sized Businesses (SMBs). Switchvox Cloud is more than a hosted IP PBX; it is a full-featured UC cloud solution, affordably

    priced, starting at $29 per user*. In addition to receiving reliable, high-quality VoIP

    phone service for all employees, you also have access to the following features:

    mobility, call queues, voicemail, unified messaging, presence, chat, IVRs,

    integration with Salesforce CRM and SugarCRM, monitoring, reporting,

    on-demand recording, and more. All of the features are included with no

    additional licensing fees required, making Switchvox Cloud the best value for your

    complete hosted UC solution.

    Switchvox Cloud is based on Digiums award-winning Switchvox business phone system. Recognized as a powerful IPcommunications system, Switchvox is built for SMBs looking for enterprise-classfeatures at an affordable price.

    The same features and flexibility of thepremises (on-site)-based Switchvoxphone system are now available inSwitchvox Cloud and are easilyaccessible to businesses with as few as five users or with hundreds of users.

    With Switchvox Cloud you can haveaccess to a business-class phone system while completely eliminating costly CapEx. Now you can add Digium phones to your monthly bill as opposed to exhausting capital up front with hardware. Switchvox Cloud makes it easy to get started with no upfront costs, hassle-free installation and no ongoing maintenance.

    Switchvox CloudDigiums award-winning Switchvox now available in the cloud.

  • Mobility (Fixed Mobile Convergence)Receive, transfer and record calls from any phone and any location through Switchvox. With the free mobile apps for the iPhone, Blackberry and Android, you can easily access your favorite features of Switchvox from your smart phone.

    PresenceSee who is in the office, and know who is on a call or away from their desk. Call rules update automatically based on an employees presence.

    Unified MessagingWith voicemail delivered to your inbox or mobile device, you can stay in communication, wherever you are.

    Reporting and Call LoggingSee details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.

    Chat (Instant Messaging)Improve employee communication with integrated chat. Communicate however your workflow demands, without using unsecured public chat servers for corporate communications.

    Recording and MonitoringGreat for training and auditing calls, managers can easily monitor, whisper, barge and record calls from the Switchboard. You can also record calls directly from your Digium phone.

    Call Queues(Automated Call Distribution)Not just for the call center, Switchvox and Digium phones bring powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.

    CRM IntegrationSwitchvox is integrated with Salesforce.com and SugarCRM. Your sales and service organization will have customer information right at their fingertips when they get a phone call. What a productivity boost!

    ConferencingA built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.

    Microsoft IntegrationWith the Notifier plug-in Switchvox integrates with Microsoft Outlook for FREE!

    Developer FriendlySwitchvoxs Extend API makes it easy for a web application developer to integrate Switchvox with any web tool. The Digium Phone API allows custom apps to run natively right on the phone.

    Interactive Voice ResponseThe extensive built-in IVR allows you to automatically provide information as well as collect information about the caller, and get the caller where they need to go when they first call your office.

    Switchvox Offers Enterprise-Class Features at a Price You Can Afford

    Test drive the Switchboard and Mobile Integration: Visit the full feature list:www.digium.com/switchvox-demo www.digium.com/switchvox

    Real-Time InteractionSwitchvoxs Switchboard has click-to-call, and drag-and-drop transfers, and other features that make it easier than ever to communicate intuitively.

  • D40 D45 D50 D70

    Month-to-Month $8.00 $10.00 $12.00 $18.00

    1 Year $6.00 $8.00 $10.00 $15.00

    2 Year $5.00 $7.00 $8.00 $12.00

    3 Year $4.00 $5.00 $6.00 $10.00

    Purchase $129 $179 $189 $299

    Digium PhonesDesigned Exclusively for Switchvox CloudThe Digium phones are the first phones designed exclusively forSwitchvox Cloud. Offering the tightest integration possible, these phones incorporate plug-and- play installation saving you time. Extend your Switchvox

    Cloud system to your desktop phone with built-in apps or build your own apps

    with an open API. You can customize your complete communications experience

    whether youre in the office or on the road.

    Switchvox Cloud allows you to acquire phones in a way that fits best for your budget. You can purchase the phones outright, or choose to take advantage of the Digium IP Phone Rental Program. The phone rental program lets you bundle

    the cost of the phones with your monthly Switchvox Cloud bill and fully eliminate

    the upfront hardware costs associated with

    the implementation of your hosted PBX.

    Digium phones are the perfect complementfor Switchvox Cloud and are available forpurchase or for rent at a low monthly rate.

    Make Your Business More EfficientAll Models Include:n HDVoicen Power Over Ethernet (POE)n Interactive Voicemailn Interactive, Real-time Statusn Parked Callsn Contactsn Transfer and Conference Callsn Call Logn Record and Monitor Callsn Agent/Manager Queue

    D40/D45 Entry-level

    D50 Mid-level

    D70 Executive-level

    Digiums entry-level phone with 2 line keys. This is Digiums best value phone designed for any employee in the company.

    Digiums mid-level phone with 4 line keys and 10 rapid dial/busy lamp field keys for your most important contacts.

    Digiums executive-level phone with 6 line keys designed for administrators and executives who need to manage up to 100 contacts.

    Line Keys 2 4 6

    Feature Keys 4 6 10

    Rapid Dial/ Busy Lamp Field Keys

    0 10 keys 10 keys - 100 contacts

    Ethernet LAN andPC Port

    10/100Base-T (D40)10/100/1000Base-T (D45)

    10/100Base-T 10/100/1000Base-T

    Learn more at www.digium.com/phones

    Service Features:n Unlimited minutes of local/long distance/toll free

    servicen Local DIDn Unlimited extension dialingn HD Voice (G.722 Codec)n Extensions with no minutes

    availablen Number Porting availablen Toll-free numbers availablen Fax available


  • Quality of Service (QOS) QOS is afeature available for routers and switches that ensures that the traffic generated by your phone calls receives priority over other traffic like general web traffic, video down-loads, or social media viewing. It makes sure that your phone calls always come through and sound great regardless of what else is going on in your business. Digium recommends using routers and switches that support QoS to ensure your voice traffic gets priority on your network.

    Power over Ethernet (PoE) PoE is an optional feature available on somenetwork switches that allows you to power IP phones over an Ethernet cable instead of an external power supply that connects to a wall outlet. The switch will power the phones for you so you can reduce outlet use and you dont have to spend anyadditional money to power your phones.

    Before Digium Cloud Services can activate your account, we will need you to prepare your network to receive our service. At a minimum, you will need to configure your firewall such that it:

    nAllows traffic to and from your network to the Digium Cloud Services network on the following ports and protocols

    nUDP port range 5060-5062 (SIP signaling)

    nUDP port range 10000-20000 (RTP media streams)

    nUDP port range 40000-50000 (Digium phone options signaling)

    nDisables SIP Application Layer Gateway (SIP ALG) functionality or any other SIP transformation functionality available in

    your firewall

    nEnables consistent Network Address Translation (consistent NAT) functionality

    where available

    nApplies Quality of Service (QoS) priority to traffic moving to and from the Digium Cloud Services network on the ports

    referenced previously (SIP signaling, RTP media streams, Digium phone options signaling)

    A failure to properly implement theseconfigurations will result in one or more ofthe following service issues:

    nPoor call quality

    nOne-way audio on phone calls

    n Inability to connect phones to our service

    n Inability to make and take phone calls over our service

    Digium Cloud Services recommends that you consult your IT resource(s) in advance of your scheduled activation

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