1Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Voice over IP and Unified Communications are

forces that will cause most companies to

upgrade/update their existing telephony

systems

The Opportunity

2Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Open Source Disrupts

Proprietary Alternatives

3Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Function/ApplicationOpen Source

SolutionOperating System Linux

Web Server Apache

Browser Firefox

Telephony/Communications Asterisk

Database MySQL

Customer Relationship Management SugarCRM

Backup Zmanda

Productivity Suite Open Office

Collaboration Suite Zimbra

Open Source ‘defacto’ standards

4Creative Innovation – Customer Satisfaction – Continual Quality Improvement

2008 New PBX End Points

2008 Largest Suppliers End Points

Nortel 2,632,145

Asterisk (Digium) 2,512,179

Cisco 1,990,255

Avaya 1,752,885

Mitel 1,228,887

NEC 1,222,578

Source: Eastern Management Group

5Creative Innovation – Customer Satisfaction – Continual Quality Improvement

❶ NO VENDOR LOCK-IN

6Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Easy web-based management

Automatic Call Distribution (Queues)

Simple, Effective Reporting

Call Recording

Automatic Backups

Call Rules

Customizable Features

IVR (Interactive Voice Response)

Web User Portal

Voicemail to Email

Faxes to Email

Call Log

Call Cascade

Call Block

Advanced Visibility with The Switchboard

7Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Enterprise features

at a price you can

afford

❸ FUTURE PROOF

CALL QUEUESCALL QUEUESRECORDINGRECORDING

SWITCHVOX MOBILE

SWITCHVOX MOBILE

8Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Incoming Call Profile

Switchboard Control from Endpoints

• Dual system registrations• Upload ring tones• Distinctive ring/ring hints• Multiple language support• SNMP

❹ EASY TO USE

9Creative Innovation – Customer Satisfaction – Continual Quality Improvement

❺ MANY PRODUCTS IN ONE

10Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Saves Big Money

SwitchvoxSwitchvox

OtherOther