SwyxWare – Technical Information

SwyxServerCentral SwyxWare component, which manages, controls and

monitors all functions and performance features

SwyxGateGateway to the interface of the IP network into the

public telephone network (ISDN)

LinkManagerServes for operating coupled SwyxServers

over a WAN-IP connection, and for linking SIP/ENUM connections via the Internet to

SIP providers

PhoneManagerControlling the SwyxPhone system telephone family

ConferenceManagerOffers conferences and virtual conference rooms

MobileExtensionManagerConnection and control of mobile phones (FMC)

DatabaseAll configuration and operating data

is stored in a Microsoft SQL server database. Depending on the configuration

level, MS SQL Server or MS SQL Express is used

ConferenceManager

LinkManager

SwyxGate

PhoneManager

SQL-Server

SwyxServer

MobileExtensionManager

Internet ISDN

Ethernet

SwyxWare Server Components

SwyxIt! CTI Mode plus SwyxPhone

SwyxIt! SwyxPhone SIP-based Devices

You can obtain further information from your authorized Swyx specialist dealer or at www.swyx.com

Overview of the components

Protocols and Standards

Supported protocols/standards DescriptionPublic telephone network (ISDN)BRI Basic Rate Interface ISDN connection with 2 B channels, PTP (Point to Point) and PTMP (Point to Multipoint) connection variantsPRI Primary Rate Interface ISDN connection with 30 B channels, connection variant PTP (Point to Point)DSS-1 Signalling protocol in ISDN G.711A Voice coding according to G.711A (64kbit/s)T.30 Fax protocol in telephone networksSIP-Provider (SIP-Trunking)SIP Session Initiation ProtocolSTUN (RFC3489) STUN Support (simple passage of UDP through NAT firewalls)G.729A Compressed voice coding according to G.729A (17kbit/s)G.711A Voice coding according to G.711A (64kbit/s)G.711u Voice coding according to G.711u (56kbit/s)G.722 Broadband voice coding according to G.722 (64kbit/s)T.38 Fax over IP (T.38)ENUM/DNS SRV (RFC 3263) ENUM Support Telephone Number MappingDTMF (SIP INFO, RFC 2833) DTMF generationSwyxIt! Communication ClientSIP UDP Session Initiation ProtocolG.729A Compressed voice coding according to G.729A (17kbit/s)G.711A Voice coding according to G.711A (64kbit/s)G.711u Voice coding according to G.711u (56kbit/s)G.722 Broadband voice coding according to G.722 (64kbit/s)RTP (RFC3550) Transport protocol for voice and video dataSRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhone telephones and SwyxIt!SIP Presence PDIF (RFC3856) Presence Event Package in Session Initiation ProtocolDTMF (SIP INFO, RFC 2833) DTMF generationMIKEY Protocol for exchange of encryption parameters for SRTPSwyxPhone System Telephone Proprietary stimulus protocolG.729A Compressed voice coding according to G.729A (17kbit/s)G.711A Voice coding according to G.711A (64kbit/s)G.711u Voice coding according to G.711u (56kbit/s)G.722 Broadband voice coding according to G.722 (64kbit/s)RTP (RFC3550) Transport protocol for voice and video dataSRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt!MIKEY Protocol for exchange of encryption parameters for SRTP

Supported protocols/standards DescriptionSIP terminal devicesSIP UDP, TCP, TLS (RFC3261) Session Initiation Protocol (SIP)SIP Message Waiting Subscription/ Session Initiation Protocol (SIP) Indication (RFC3842/RFC3265) Specific Event Notification for MWISIP Subscribe/Notify (RFC3265) Session Initiation Protocol (SIP) Specific Event NotificationG.729A Compressed voice coding according to G.729A (17kbit/s)G.711A Voice coding according to G.711A (64kbit/s)G.711u Voice coding according to G.711u (56kbit/sG.722 Broadband voice coding according to G.722 (64kbit/s)RTP (RFC3550) Transport protocol for voice and video dataSRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt!MIKEY Protocol for exchange of encryption parameters for SRTPSIP Presence XPDIF (RFC4235) Presence Event Package in Session Initiation ProtocolDTMF (SIP INFO, RFC 2833) DTMF generationOther802.1p and DiffServ Support of QoS layer 2 (802.1p) and layer 3 (DiffServ)SMTP SMTP Simple Mail Transport Protocol for sending voicemails and faxes to a mail serverIMAP4 IMAP4 Interactive Mail Access Protocol for retrieving voicemails from a mail serverMicrosoft TAPI Interface defined by Microsoft. Via this interface, other telephone applications can control SwyxIt! on the client PC.Codec Transparenz With the help of Codec transparency, devices with non-supported Codecs such as video telephones or telepresence solutions can be operated with SwyxWare.Language versionsde, en, nl, fr, it

Protocols and Standards

SwyxWare Performance FeaturesTelephony Functions

Convenience Functions

• Call Waiting• Caller list with date and time• Selection of number for outgoing calls• DTMF generation• Hold• Call Swap• Microphone muting• Name resolution for numbers• Parallel calls (on external devices too)• Inquiry• Callback on Busy (internal and inter-location)• Callback request, internal• Hide Number for external calls• Call Pickup

• Recording Wizard• „One-Click Application Sharing“• Application Sharing (with Web collaboration plugin, Netviewer, SwyxIt! Meeting)• Audio Modes (handset, headset, handsfree, open listening)• Passive Call Intrusion2

• Intrusion on connection with the option of talking to one subscriber (Whisper Mode, Active Call Intrusion)2

• Intrusion on connection with the option of talking to both subscribers (Conference)2

• Selection of user name when program is started• User pictures (automatic, manual)• User/Roaming profiles• Call Routing Manager (Intelligent call forwarding)• Manager/secretary configuration• Collaboration with a mouse click• Collaboration plugin for Netviewer• Collaboration plugin for SwyxIt! Meeting• CTI for Swyx IP system telephones (remote control)• CTI/TAPI for IP phones• Intercom• Direct dialling of SIP addresses (URIs)• Drag & Drop (e.g. phone numbers)• Signalling of availability on Speed Dials• Signalling of availability in phonebook• Expanded redial functions

• Call Forwarding• Signalling of a second call, configurable• Phonebook with subscriber status• Phonebook, global• Phonebook, personal• Transfer with Inquiry• Blind Call Transfer• Shortcut keys• Dial from any Windows application with clipboard/Hotkey• Block dialling• Overlap Sending• Vanity numbers• Redial, automatic• Redial list with date and time

• Extended Call Routing2 with Graphic Script Editor (GSE) • Actions: Connect to, loop, FollowMe, announcement, record message, generate e-mail, voicemail, receive DTMF tones, play string, remote inquiry • Decision-based actions • Construction of complex call handling scenarios • Expandable with user-specific COM objects or procedures in Visual Basic Script • Calendar-based forwarding (away, busy) • Cascaded execution of Call Routing scripts • Hierarchical script execution • „Number/Date/Time to Speech“ function • Scripting with Visual Basic enhancements • System variables (call duration, number, name, current date, current time, day of the week, date and time of the call, dialled extension, identification number (PIN) • Support of script signatures • Time- and date-dependent actions • Status storage in variables• FAX and DTMF support• Fax integration2

• Group call delivery (parallel, sequential, rotary, random)• Group signalling• Group dialling• HD ring tones

• Hook on/off support (handset)• Hotkeys• Instant Messaging between SwyxIt! clients• Interactive Voice Response (IVR) via DTMF2

• Conference, initiated by subscribers• Conference room2

• Configuration of IP system telephones with SwyxIt! client• Context-sensitive Online Help• Microsoft Windows user authentication• Recording of calls with SwyxIt! client (manually and automatically) in all connections1, 2

• Lists of recordings• Recording wizard (Export of recordings)• Name search in phonebooks, Microsoft Outlook and Lotus Notes• Speed dials freely configurable• Speed dials in SwyxIt! client with Outlook calendar query (away, busy, free from/to)• Dial by name from phonebook with Autocomplete• Outlook/Notes2 support• Rich Presence (logged off, accessible, away automatic, away manual, do not disturb, speaking, status text automatically from Outlook or manual)• Call signalling for internal and external calls• Call signalling, number dependent• Call signalling, silent/optical• SDK (Software Development Kit)• SwyxIt! Skin concept • Flexible user interface • Skin editor for amending and creating your own user interfaces with your chosen graphics and animations • Predefined user interfaces for different implementations and screen sizes • Adaptable in design, e.g. tailor to corporate design by use of individual graphics

• Adaptable in functionality, e.g. number of speed dials, function keys, lines • Switchboard interface with 140 speed dials and 6 line buttons with individual Call Journal • Tab function for grouping speed dials and functions, e.g. for setting up organizational structures • User pictures, selectable individually or system-wide • Optimized usability in co-operation with ERCIS (European Research Center for Information Systems)• SwyxIt! Web Extensions • Linking of Intranet applications (CRM, Sharepoint, etc.) • Presentation of Web content in the SwyxIt! Skin • Event-related updates to the display (e.g. for incoming or outgoing calls) • Window technology • Passing of parameters to a Web application (number etc.) • Use of variables • Mapping of events to speed dials and numbers• TAPI 2.2 (TSP) support for client• Tip of the Day (when program is started)• Different ring tones according to caller ID• Supports terminal server environments• Shortcut keys• Video telephony• Voicemail, recording of announcements• Voicemail, remote inquiry³• Voicemail, compression of voice messages4

• Voicemail, delivery via SMTP4

• Dialling out from all Windows applications via clipboard/ Hotkey (specific support for Microsoft Internet Explorer)• Dialling via Windows ”CallTo“ function• Call Waiting, configurable• Mapping of project numbers to outgoing calls

Call forwarding• Call Routing Manager• Follow-Me• Do Not Disturb• Default call handling for undeliverable calls• Call forwarding if subscriber logged off

• Call forwarding if busy• Call forwarding, remote configuration• Call forwarding, calendar-based• Call forwarding unconditional• Call forwarding no reply

Lotus Notes Integration2

• Query calendar information using the Speed Dial• Start call from an e-mail• Display and create contacts from lists (Caller List, Redial List, list of recordings, global and personal phonebook, callback requests)• Display and create contacts during a call• Direct dialling from Lotus Notes• Simple integration of customer-specific databases with wizard• Create a task request from a Speed Dial• Create a meeting request from a Speed Dial

• Calendar-based call forwarding• Name resolution from contacts in the SwyxIt! display• Name resolution from contacts, opening the contact window• Search in contacts• A variety of contact sources (personal contacts, global phonebook, released contacts folders)

Conferences

Voicemail

Microsoft Outlook/Microsoft Exchange Integration

Control of costs and calls

• Three-way conference• Unlimited number of conferences and participants2

• Conferences, dial-in via extension2

• Conferences, user-initiated (ad-hoc)

• Announcement recording also remotely• Unlimited number of voiceboxes4

• User-defined voice compression

• Query calendar information using the Speed Dial• Start call from e-mail• Start call from calendar entry• Display and create Outlook contacts from lists (Caller List, Redial List, list of recordings,a global and personal phonebook, callback requests)• Display and create Outlook contacts during a call• Selection of the contacts folders to use (personal contacts, global phonebook, released contacts folders from Exchange)• Create a task request from a Speed Dial

• Call Detail Records (CDR)• Charges information from ISDN (Advice of Charge)• Least Cost Routing (manually configurable)

• Conference manager2

• (PIN-protected) Conference rooms2

• ”Listen only“ conference rooms2

• Remote voicemail checking (PIN-protected)3

• Individual announcements• Sending via SMTP to any e-mail address4

• Create a meeting request from a Speed Dial• Calendar-based call forwarding• Name resolution from contacts in the SwyxIt! display• Name resolution from contacts, opening the contact window• Logging of calls in Journal• Search in contacts• Swyx Voicemail Player (listen to voicemails directly in Outlook)• Call subscribers directly from Outlook contacts

• Call restrictions for subscribers (local public network, national, international, Europe-wide)• Call restrictions for subscribers with White-/Blacklist

Fixed Mobile Convergence2

Installation and Administration

• Mobile Extension Manager (MEM)• ”One Number“ concept• Control of MEM via DTMF sequences (function codes), enabling use with any mobile phone• SwyxIt Mobile Client – App for Android and iPhone • Call Journal • Fast Dial-Up via IP • Index strip in phonebooks and contacts • Configuration of call forwarding • Manual setting of the presence status • Multisite support • Setting of system-wide status text • SwyxWare user pictures in the contact details • Phonebook with status signalling • Post Dialing Digits • Dialling via MEM or directly (configurable)

• Graded administration rights (User, Team admin, Supervisor admin etc.)• Administration and configuration of all server components via central administration• Administration and configuration of all user settings via central administration• Alternative numbers (configuration of additional outgoing numbers per user)• Display of active calls• Automatic server detection• Automatic switch to standby server2

• Up to 30 ISDN B channels over one PRI connection• Up to 2 PRI connections per gateway server• Codec filters (prioritization of voice codecs)• Codec transparency (use of devices with non-supported codecs)• Internal BRI/PRI for connection of telecommunication systems as subsystems• Internal BRI/PRI for data transfer

• Redial list • Access to local contacts• SwyxIt! Mobile Client for Windows Mobile (V6.5), Blackberry RIM (V6), Symbian (5th Edition) • Voicemail checking • Administration profiles (automatic software distribution) • Caller lists • Conference initiation • Calendar access • Call swap, hold, transfer • Recording • Configurable use of Mobile Extension Manager (always, on demand, configurable for specific numbers) • Sending of DTMF tones• WebAccess with access to Global Phonebook with status signalling (Presence)

• Configuration via Microsoft Management Console (MMC)• Microsoft Active Directory Integration• Multi gateway server support (also at various locations)• Number replacement table• SNMP – Statistics compilation and traps• Standby backup server with complete mirroring of all configurations2

• Site coupling• Status display with Microsoft Management Console• SwyxWare services can be multiply distributed in the network for load distribution purposes (except Mobile Extension Manager)• Unattended SwyxWare installation (with script)• Support of home office and branches with independent gateway and remote survival capability• Support of SIP (Session Initiation Protocol)• Encryption of voice data (SRTP), server-wide or per user• Music on hold by means of selectable WAV or MP3 file

Quality of Service, Voice quality

External connections(ISDN/SIP trunks, link between SwyxServer systems)

• Line echo compensation (G.165)• QoS (TOS, 802.1p, Diffserv, RSVP)• Voice coding according to G.711 (64kbit/s)• Voice coding according to G.729 (24kbit/s)

• Automatic Failover with dual PRI card (through-connection of public line to backup gateway behind)• Up to 76 ISDN B channels per gateway• Data transfer on internal BRI/PRI• Call Detail Records• ENUM support (Telephone number mapping)• Charges information (Advice of Charge (AOC)• Every ISDN line optionally configurable to NT/TE• Configurable Least Cost Routing• Line echo suppression (G.165)• Power supply to internal BRI (Phantom power)• Disable lines• Site coupling of several SwyxServers as one network system • Bandwidth management (Maximum number of calls per trunk) • User pictures • Codec filters • Collaboration • Instant Messaging • Least Cost Routing

• Voice coding according to G.722 (High Definition Audio (64kbit/s)• Voice compression

• Presence signalling incl. status text between locations • Callback on Busy • Signalling and voice over IP • Signalling over IP, voice over ISDN • Inter-location functions configurable per link and service • Inter-location phonebook (automatic update) • Video telephony• STUN support• Clock synchronization between ISDN cards• Supports SIP connections (SIP = Session Initiation Protocol) to ITSP (SIP trunking)• Support of multiple gateways• Connection restrictions for subscribers by authorization profiles (individually by authorization profiles, individually configurable for internal calls, local calls, long distance calls, international calls or any defined numbers and number range)• Different PSTN access codes, e.g. to distinguish between business calls and private calls• Preconfigured profiles for different SIP providers

Fax2

• Storage of incoming faxes in the formats: BMP, DCX, JPG, PCX, TIFF, PDF• Connection of analog fax machines via IP a/b adapter• Archiving of faxes• Automatic distribution of incoming fax messages by suffix dialling (DDI and MSN)• Automatic fax printout to network printer• Automatic print of incoming and outgoing faxes and fax journals• Faxing from any program with the print function• Fax speed: TX 14400/RX 14400• Fax over IP (T.38)• Fax Server service• Fax delivery to fax client

• Journals for receipt, sending, jobs and errors• Configurable redial (time and number)• Use of Microsoft Outlook contacts and global Exchange address lists for giving the recipient• Broadcast of a fax message to multiple recipients • Rapid display of fax documents directly on screen• Sending of short notes in the cover page (Quickfax)• Serial faxes• Support of cover pages, forms and letters• Forwarding of received faxes to other SwyxFax users or fax machines• Delayed sending• Central inbox for fax messages with no recipient• Delivery of received faxes by SMTP to any e-mail address

1 Not available in combination with IP telephone2 Requires additional licenses3 Requires IMAP4 mail server4 Requires SMTP mail server

SwyxWare 2011

Overview of Product Versions

SwyxWare Version 7.05 (Collaboration Pack)

SwyxWare Version 7

SwyxWare 2011 R2

• Extended Status Information (Rich Presence) • Extension of the presence display with additional status „Do Not Disturb“ and „Away“ • Status can be set manually or automatically • Automatic setting of the „Away“ status based on calendar entries and inactive PC (screen saver or disabled workstation) • Individual call forwardings dependent on current presence status with the Call Routing Manager • Users can select their own user pictures for automatic display on the other subscriber‘s Speed Dial (can be restricted by administrator) • User-defined text to convey additional individual status information, e.g. notification of absence or details of leave • Automatic display of calendar information in the status text from Outlook or Notes• Quick Overview with the Contact Card • Extension of the information display on Speed Dials and in the phonebook

• Online Collaboration: • Swyx Netviewer Integration • SwyxIt! Meeting• Video-telephony with SwyxIt! Video

• Support for Microsoft Windows 7 and Microsoft Server 2008• Enhanced multi site support: Status signalling between several SwyxServer installations

• Flexible Plug-In concept for support additional USB devices • Introduction of preconfigured Audio Modes (Handset, Headset, Free Speaking, Open Listening, Mute) supports one-click configuration during a conversation • Easy access of Audio Modes with new SwyxIt! interface • Support of video communication with CTI-Mode

• Offers a quick overview of all available status information for a user, such as availability, calendar information, status text, activated forwarding, user picture • Available with a mouse click or automatic display on the Speed Dials („Mouse-Over“) • Make rapid contact via phone call, video call, e-mail or Instant Message• HD (High Definition) Audio• SRTP Voice Data Encryption• New Ring Tones for individual Call Signaling• Maximum Performance • optimized multithreading, which makes optimal use of system resources • the new Media Manager for administration of media objects• Tailored User Licensing• Voicemail and CTI included

• Collaboration Plug-In Interface• Support of new devices (new, innovative Headsets and the SwyxPhone L615)

• Seamless SwyxFax Integration• Integration into IBM Lotus Notes as a new SwyxWare Option Pack• plus several new features and enhancements ...

• Instant Messaging, Video and Collaboration via SwyxLink connections (across locations) • Product introduction of SwyxIt! Speakerphone P150 – mobile USB conference phone • Support SwyxIt! Mobile App for iPhone and Android

SwyxWare Version 6.12• SwyxIt! Messenger: Be able to send your SwyxIt! co-workers an Instant Message. This is enabled through the new feature: SwyxIt! Messenger, which is available free of charge with the SwyxIt! softphone• SwyxIt! Web Extension: This free of charge capability provides a tool for Web content to be shown within the SwyxIt! skin.• SwyxIt! Mobile V2.00: Shipped together with SwyxWare V6.12, delivers on many feature requests from customers

and partners. SwyxIt! Mobile is now available for the Black Berry (RIM) platform.• SwyxWare Compact: SwyxMobile is now available as a standard feature within SwyxWare Compact• SwyxIt! Dialler for S315: The new SwyxIt! Dialler mode enables the control of a SwyxPhone S315 via SwyxIt!• Voicemail and Fax Improvements: Voicemail functionality has been extended in a number of ways and makes better direct access possible for frequently used functions.

SwyxWare Version 6.11• Integrated version of SwyxWare Essential/Compact and Hosted SwyxWare: SwyxWare V6.11 is the first SwyxWare release which integrates all three different SwyxWare product variants in a single package. This means the Hosted SwyxWare variant, the SwyxWare Compact CPE variant (for businesses with up to 10 users) and the SwyxWare Essential CPE variant (for businesses with 10s or 100s of employees) can be installed from a single resource. This allows the customer to benefit from the same level of technology and wide range of features, no matter which platform they choose• Limit the number of users for a Feature Profile• Limit the number of conference rooms: The two enhanced configuration options mentioned above provide the possibility to limit the number of users which can be

assigned to a SwyxWare Feature Profile, and to limit the number of Conference Rooms which can be created in a SwyxWare installation. Especially for Hosted SwyxWare these settings offer an additional configuration option to define the self configuration possibilities provided for the Customer Administrator• Special IP address handling schema for Hosting: SwyxWare v6.11 contains various enhancements in the field of the IP address handling to support special hosting scenarios• Support for SX2-express QuadBRI ISDN board for PCI- Express Bus• Customised context menu entries for 3rd party applications at Speed Dials in SwyxIt!

SwyxWare Version 6.25• New skin concept with improved usability – based on results of user survey done in collaboration with ERCIS (European Research Center for Information Systems)• Structuring skin elements introducing tab-concept• Call Journal• 4 different skin designs with different sizes• Optimised line management

• Direct access to Microsoft-Outlook calender information • New search function with direct access to search results including presence information• SwyxWebAccess for Apple iPhone• SwyxExpress: Hardware/Software bundle with licensed Microsoft Server 2003 and preinstalled SwyxWare

SwyxWare Version 6.20• New SwyxPhone Series: The new SwyxPhones L620, L640. L660 and L680 are distinguished by distinctively modern and simultaneously ergonomic design.• Microsoft Active Directory Integration: Also new in Version 6.20 is integration into the Microsoft Active Directory management tools. This makes the administration much simpler, especially for larger SwyxWare installations.

• Support of dual-mode mobile phones: SwyxIt! Mobile becomes still more flexible. Owners of all new Nokia Smartphones are able to phone within SwyxIt! Mobile via SIP/WLAN too. And all the familiar features of Swyxit! Mobile (e.g. Hold, Call Swap, Conversation Recording, Conference, Forwarding configuration) can also be used in SIP mode!

SwyxWare Version 6.0

SwyxWare Version 5.0

• SwyxWare Essential - the natural successor to SwyxWare v5.01, providing an extendable IP telephony platform for businesses of all sizes• SwyxWare Compact - for small businesses and autonomous branch offices with up to 10 employees• SwyxConnect - an innovative and comprehensive ‘full service’ branch solution that enables SwyxWare to be utilised in smaller subsidiary or branch offices• New Option Packs: SwyxConference (including Conference Rooms/Conference bridge and conferences with more than 3 participants), SwyxRecord (for user initiated call recor- ding), and SwyxVoicemail• SwyxProfessional Option Pack - combining Conferencing, CTI, ECR, Fax, (ad hoc) Recording, and VoiceMail Option Packs in a cost effective bundle

• Connections to Internet Telephony Service Providers (ITSP) using SIP trunking• Support of Telephone Number Mapping (ENUM)• Support of Simple Traversal of UDP over NATs (STUN)• Voice compression G.729a• Support of new telephony devices such as SwyxPhone L520s/L540 with Self Labelling Keys, additional key modules T520

• SwyxMonitor Option Pack: ‘Permanent call recording’ on any trunk line plus silent call intrusion by supervisors• SwyxStandby Option Pack: fall-back server solution for business continuity• A very wide range of new SwyxWare features covering enhancements to multi-site support, SIP support, hunt groups, administration, call control and management, business continuity, and integration with Microsoft® Outlook®• SwyxIt! Now - a highly-featured, standalone SIP client that provides business telephony features normally only found on telephone systems sold to high-end businesses. (This solution will be provided to small businesses and consumers via service provider channels under OEM agreements with Swyx.)

• Call deflection• Import/export function for personal phonebook• HiFi ringtones• New skin functionality: display of call history, e.g. for operators, easy volume adjustment with new slider objects• Support of the new wireless headset H360

SwyxWare Version 6.10• SwyxMobile delivers Fixed Mobile Convergence (FMC). Mobile access to supplementary services, e.g. call hold, swap, conference, record conversations, change call forwardings. Easy reachability via the office extension („One-Number - concept“). The additional SwyxIt! Mobile Clients are available for the mobile platforms ‘Symbian’ and ‘Windows Mobile’. SwyxMobile is part of the SwyxPro fessional Option Pack and can be also purchased as separate Option• The new SwyxPhone S315 is a cost-effective SIP phone that provides all the advantages of IP-telephony• The new SwyxPhone L420p and L520p offer an integrated 10/100 base-T Mini-Switch. The in-built headphone connector provides optimal flexibility for power users

• New Web Browser-based Administration tool. This tool provides remote configuration of most settings without the need to access the Microsoft Management Console onsite• Improved administration: administration profile, feature profile and bulk administration make the administrator’s daily work easier. Better bandwith-management between different sites Source-based Routing allows better management of calls• Feature Codes. Enables all devices with DTMF capability to use specific SwyxWare functionality (e.g. remote inquiry or call forwardings)• Some essential software design improvements in SwyxWare 6.10: optimised caching, automated compression, simplified Back-Up

SwyxWare Version 4.31

SwyxWare Version 4.30

• Support for Windows XP Service Pack 2• Support for KIRK IP DECT system• Support of analog lines• Support of new SwyxPhone L420e, L420s, L440• Improvements to SwyxPhone L400 user interface • Improvements for Windows Terminal Server • TAPI for Windows Terminal Services • CTI per default • No colour mode restrictions, special Terminal Client Skin available in server package • Logoff from SwyxServer when Terminal Client session is disconnected, logon when the session is reconnected

• Auto Attendant• Additional device information for logged in users• New default Skin

• Local SwyxIt!, controlled via CTI (by SwyxIt! running in terminal session): no pop up, no response to hotkeys, different (black) tray icon, no tray icons for inbound calls, no Balloon Tips on tray icon • Configuration of HookOff for headset• Configuration of a substitute number (fake extension) on a line by the Administrator (using a different extension for outbound calls).• Tool tip of a line displays short call history (information about tried transfers)

• New PhoneController Service• Support of new SwyxPhone L400

SwyxWare Version 4.40

SwyxWare Version 4.33

• Support for SIP devices • Improved Outlook AddIn • Name resolution using Exchange Global Address List • Dialling from E-mail, Voicemail, Appointment and Contact (Icon in E-mail, appointment and contact form toolbar) • Dialling from all folders (Icon in main Outlook toolbar) • Improved Dial dialog (Address book button, resolve button, drop list for number types) • Dialling project codes from Outlook Dial dialog

• Support of Call Transfer functionality for KIRK IP-DECT• Fallback SwyxServer support for SwyxPhone models

• Hands-free listening with Handset P250• Automatic NumLock switching• Login Device Type Selection• Access to user profile, call forwarding, sound wizard and local settings can be restricted by the administrator

SwyxWare Version 4.10• Conference Manager• Extended Call Detail Records (CDR)• File Caching on SwyxIt! and within SwyxServer to improve performance• Disabling lines for incoming calls (SwyxIt!)• Dialing out of each Microsoft Windows Application• User changeable PIN for Remote Inquiry

• Standard Remote Inquiry• Setting Standard Redirection from Remote• Movable Standard Redirection Rules within the Call Routing Manager• Displaying incoming calls, improved Pop-Up configuration (SwyxIt!)• Configurable Line Echo Cancellation within SwyxIt!

SwyxWare Version 4.20• Support of Microsoft Windows Server 2003• Computer Telephony Integration (CTI), Control SwyxPhone or SwyxIt! from another SwyxIt!• Callback requests• Compress voicemail attachments (PCM, GSM, G.711, user-definded)• New or changed script API functions: • WaitForDisconnect, Hold, Activate, Disconnect • Hand control to destination script in ConnectTo • End RecordMessage with an arbitrary, configurable DTMF key or when silence is detected • Abort ConnectTo with an arbitrary, configurable DTMF key • Use a user-defined sound file instead of alert tone during ConnectTo • Specify start position in PlayMessage function • Edit current calls phone call list entry from script• Using MSDE 2000 as default database engine• Deleting of arbitrary phonecall/redial list entries

• Call back Request, Call back on Busy, Call back on „speaking“ speed dial• Manually disabled lines keep disabled after logon/logoff• Configuration of acoustic second call signalling• Configuration of „Silent“ call signalling• Configuration of transfer via „HookOn“• Voicemail Inquiry from SwyxIt!• New hotkeys for minimize, conference, pickup group call, call back request, pickup call back and dialling from any application• Caller list, redial list: allow deleting single entries• New resizable lists, save and restore column width (phone book, caller list, redial list, my call back requests, recordings)• Send E-mail from caller list• Advanced ringing sound configuration (number depending ringing)• Allow 99 line keys

SwyxWare Version 3.0• SwyxServer and SwyxGate available for LINUX• Call Detail Records• Editable LCR tables• Support of 4xS0 gateways• Secretariate configuration• Support of SwyxIt! Handset USB• Automatic redial• Choice of sound devices for phoning and ringing tones

• SwyxIt! supports ‚Always on top‘ functionality• Volume control within SwyxIt!• Copy and paste of action and information keys between skins• Library skin• New skin designs, new preconfigured skins (e.g. poweruser, operator)

SwyxWare Version 3.20• Intern-S0• Conversation recording (manually/automatic)• Application Sharing with a mouse click during conversation• Choice of any Outlook Contact Folder to identify caller• Display of name from Outlook Contacts in SwyxIt!‘s display and lists• Free assignment of MSN/extensions for outgoing calls• Mapping of project numbers to outgoing calls

• Call restrictions• Advice of charge from the ISDN• Configuration of CDRs via MMC• SwyxWare Option Pack SwyxFax• SwyxWare Option Pack Extended Call Routing

SwyxWare Version 4.0• Intersite-coupling of sites with several SwyxServers• Connecting home offices/external extensions• Connecting small offices without own SwyxServer or SwyxGate• Data compression• Fax over IP (T.38)• Supporting data connections on internal ISDN port (exception: X.31 (X.25 in D channel), precondition: Internal ISDN conduit is in the gateway)• Forwarding of charging information to internal ISDN ports• Automatic watchdog• SwyxWare administration displays all active connections (external + internal)• Remote voicemail inquiry from any phone (by access to mail server, IMAP4)• Optical display of new voicemails on SwyxPhone• „External“ users in global phonebook

• Extended Call Detail Records • Automatic server configuration (via DHCP or DNS)• Fallback (backup) server• Remote voicemail inquiry• Acoustic indication of new voicemails by changed dialling tone• Editable display• Improved file caching• Voice compression• Choice of Outlook Contact Folder• Several new blocks• Use of logic expressions• Insertion of own Visual Basic Script Code (e.g. to access data bases)• Improved line management• Restricted use of GSE• Different groups of toolbars

SwyxWare Version 2.0• Call Routing Manager• Follow Me-Actions depending on Microsoft Outlook Calendar• Status signalling on name keys• Caller identification by Microsoft Outlook Contacts• Logging of all calls in Microsoft Outlook Journal

• Support of comfort functions with SwyxPhone• Group functionality• New skins

SwyxWare Version 1.0• Voicemail• Music on Hold• Voice codecs per G.711• Administration per Microsoft Management Console (MMC)• Individual user skins• Skin editors• Comfort functions (call park, swap, pcik-up, transfer)• Blockdialing and overlap sending

• Fax and DTMF support (SwyxGate)• Hook on/off support• Least Cost Routing• Support of H.323 clients• Caller and redial lists• Phone book with status signalling• and many mores

01/2012 – Subject to technical changes, all information without warranty. The products and names mentioned here are trademarks of the respective manufacturers.For further information please contact an authorized Swyx specialist trading partner. You can find Swyx partners near you at www.swyx.com